quality improvement 5w2h approach - excellence for … · quality improvement 5w2h approach . 5w2h...
TRANSCRIPT
QUALITY IMPROVEMENT 5W2H APPROACH
5W2H stands for 5 Ws and 2H; or Who, What, When, Where, Why, How and How much (or often).
It is useful as an information gathering technique when seeking to understand the problem.
QUESTION TO CONSIDER YOUR RESPONSES
5W
WHAT IS THE PROBLEM? Describe it in a single sentence, so that others will be able to understand what you mean.
WHY IS IT A PROBLEM?
WHEN DID WE FIRST ENCOUNTER THE PROBLEM?
WHERE DO WE ENCOUNTER THE PROBLEM?
WHO IS IMPACTED?
2H
HOW DID WE KNOW THERE WAS A PROBLEM?
HOW OFTEN DO WE ENCOUNTER THIS PROBLEM?