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Page 1: Quality Function Deployment

• Quality Function Deployment

https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

Page 2: Quality Function Deployment

Design for Six Sigma DFSS as an approach to design

1 DFSS is largely a design activity requiring specialized tools including: quality function deployment (QFD),

axiomatic design, TRIZ, Design for X, design of experiments (DOE), Taguchi

methods, tolerance design, robustification and Response Surface Methodology for a single or multiple

response optimization

https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

Page 3: Quality Function Deployment

Quality control Total quality control

1 Other acronyms include CQI (continuous quality improvement),

SQC (statistical quality control), QFD (quality function deployment), QIDW

(quality in daily work), TQC (total quality control), etc

https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

Page 4: Quality Function Deployment

Software quality - Introduction

1 More precisely, using the Quality Function Deployment approach,

these measurable attributes are the "hows" that need to be enforced to enable the "whats" in the Software

Quality definition above.

https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

Page 5: Quality Function Deployment

Quality management - Quality improvement

1 QFD — quality function deployment, also known as the house of quality approach.

https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

Page 6: Quality Function Deployment

Voice of the customer

1 They are generally conducted at the start of any new product, process, or service design initiative in order to better understand the customer's wants and needs, and as the key input for new product definition,

Quality Function Deployment (QFD), and the setting of detailed design

specifications.

https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

Page 7: Quality Function Deployment

Quality assurance - Using contractors and/or consultants

1 Consultants and contractors will often employ Quality Management

Systems (QMS), auditing and procedural documentation writing CMMI, Six Sigma, Measurement Systems Analysis (MSA), Quality

Function Deployment (QFD), Failure Mode and Effects Analysis (FMEA),

and Advance Product Quality Planning (APQP).

https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

Page 8: Quality Function Deployment

House of Quality

1 It is a part of the Quality Function Deployment (QFD) and it utilizes a planning matrix to relate what the customer wants to how a firm (that produces the products) is going to

meet those wants

https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

Page 9: Quality Function Deployment

Quality function deployment

1 Quality function deployment

https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

Page 10: Quality Function Deployment

Quality function deployment

1 Quality function deployment (QFD) is a “method to transform user

demands into design quality, to deploy the functions forming quality, and to deploy methods for achieving the design quality into subsystems

and component parts, and ultimately to specific elements of the

manufacturing process.”, as described by Dr

https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

Page 11: Quality Function Deployment

Quality function deployment - Notes

1 Learn how to use a Quality Function

Deployment (QFD)

https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

Page 12: Quality Function Deployment

Analytic hierarchy process - Uses and applications

1 Other areas have included forecasting, total quality

management, business process improvement|business process re-

engineering, quality function deployment, and the balanced

scorecard

https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

Page 13: Quality Function Deployment

Analytic hierarchy process - Education and scholarly research

1 Though using the analytic hierarchy process requires no specialized academic training, it is considered an important subject in many

institutions of higher learning, including schools of engineering and business school|

graduate schools of business. It is a particularly important subject in the Quality

(business)|quality field, and is taught in many specialized courses including Six Sigma, Lean Six Sigma, and Quality function deployment|

QFD.

https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

Page 14: Quality Function Deployment

Systems Design Engineering - History

1 Popular tools that are often used in the systems engineering context

were developed during these times, including Universal Systems

Language|USL, Unified Modeling Language|UML, Quality function

deployment|QFD, and IDEF0.

https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

Page 15: Quality Function Deployment

Systems Design Engineering - Tools for graphic representations

1 A decision matrix, or Pugh method, is one way (Quality function

deployment|QFD is another) to make this choice while considering all

criteria that are important

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Page 16: Quality Function Deployment

Product development - NPD strategies

1 * Quality function deployment

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Page 17: Quality Function Deployment

Quality improvement - 'Quality management evolution'

1 A number of highly successful quality initiatives have been invented by the

Japanese (see for example on this page: Genichi Taguchi, Quality

function deployment|QFD, Toyota Production System

https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

Page 18: Quality Function Deployment

Quality improvement

1 # Quality function deployment|QFD — quality function deployment, also

known as the house of quality approach.

https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

Page 19: Quality Function Deployment

DFSS - DFSS as an approach to design

1 DFSS is largely a design activity requiring specialized tools including: quality function deployment (QFD),

axiomatic design, TRIZ, Design for X, design of experiments (DOE), Taguchi

methods, tolerance design, robustification and Response Surface Methodology for a single or multiple

response optimization

https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

Page 20: Quality Function Deployment

SDI Tools - Triptych

1 *'QFD:' Captures the voice of the customer and translates it into engineering requirements using

Quality Function Deployment methods.

https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

Page 21: Quality Function Deployment

SDI Tools - Application of SDI Tools

1 Chollar, Quality Function Deployment at Lockheed Martin MS2, The 20th

Symposium on QFD (ISBN 1-889477-20-6)G

https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

Page 22: Quality Function Deployment

Service quality - Approaches to the improvement of service quality

1 Various techniques can be used to make changes such as: Quality

function deployment (QFD); fail-safe|failsafing; moving the line of visibility

and the line of accessibility; and blueprinting.

https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

Page 23: Quality Function Deployment

Kansei Engineering - History of (Kansei) Affective Engineering

1 This method was called Quality Function

Deployment (QFD)

https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

Page 24: Quality Function Deployment

Requirement prioritization - Other Prioritization Techniques

1 *Quality Function Deployment (QFD)

https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

Page 25: Quality Function Deployment

Marketing plan - Medium-sized and large organizations

1 #** Quality Function Deployment

https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

Page 26: Quality Function Deployment

Voice of customer

1 They are generally conducted at the start of any new product, process, or service design initiative in order to better understand the

customer's wants and needs, and as the key input for new product definition, Quality

Function Deployment (QFD), and the setting of detailed design

specifications.[http://provalisresearch.com/solutions/applications/voice-of-the-customer

Application of Text Analytics tools to analyze Voice of the Customer data]

https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

Page 27: Quality Function Deployment

Test method - Importance of test methods

1 These connections or correlations may be based on published

literature, engineering studies, or formal programs such as quality

function deployment. Verification and validation|Validation of the suitability of the test method is often required.

https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

Page 28: Quality Function Deployment

Gemba

1 Glenn Mazur introduced this term into Quality function deployment|Quality Function Deployment (QFD, a quality

system for new products where manufacturing has not begun) to mean the

customer's place of business or lifestyle (sociology)|lifestyle. The idea is that to be

customer-driven, one must go to the customer's genba to understand his

problems and opportunities, using all one's senses to gather and process data.

https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

Page 29: Quality Function Deployment

Mobile business development - Situational method engineering

1 #Quality Function Deployment — Quality function deployment (QFD) is

a structured methodology that incorporates mathematical tools

used to identify and quantify customers' requirements and

translates them into key critical parameters. For a complete

description of the QFD method, see this page in Wikipedia.

https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

Page 30: Quality Function Deployment

Yoji Akao

1 is a Japanese planning specialist recognized as the developer of Hoshin Kanri (a strategic planning methodology). With the late Shigeru

Mizuno, he developed Quality Function Deployment (a group decision making technique).

Akao and Mizuno also co-founded the Quality Function Deployment

Institute:[http://www.qfdi.org/ QFD Institute. Home page of Quality Function Deployment

Institute. The Official Source for QFD] a non-profit organization dedicated to dissemination and

advancement of QFD.

https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

Page 31: Quality Function Deployment

Yoji Akao - Books

1 * Quality Function Deployment: Integrating Customer Requirements Into Product Design

(1991)

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Page 32: Quality Function Deployment

Motorcycle design - Research and Concept Design

1 In OEM motorcycle design, the normal procedure of developing a new motorcycle involves the same steps in other professional design disciplines : identifying a target consumer, researching them to identify benchmarks and project targets, then proposing concept

directions in a written form known as a Design Brief or Quality function

deployment|QFDhttps://store.theartofservice.com/the-quality-function-deployment-toolkit.html