Quality Education for a Healthier Scotland

How to contact theSOAR Helpdesk

For all SOAR users

Contacting the helpdesk

• Before contacting the helpdesk, see if your query can be resolved from the Resources or FAQ sections on the Medical Appraisal Scotland website: www.appraisal.nes.scot.nhs.uk/resources.aspx

• To contact the SOAR helpdesk you can either:― Send an email to SOAR@nes.scot.nhs.uk; or― Click on the black “Help” box to the right of the screen

when logged in to SOAR and fill out the relevant details

Further Information

• When contacting the SOAR helpdesk:– Provide your user details including GMC number– Give as much detail about your query as you can

• If you have a previous helpdesk ticket, but have a new query:– DO NOT reply to the old ticket– Send a new email to SOAR@nes.scot.nhs.uk– Replying to an old ticket will re-open the previous

query – and anyone who were copied into that ticket before will receive the same message from your new query

• Click on black “Help” button to right of screen when on the SOAR site

• Enter your email address

• Add your name• Enter your GMC

number• Select which category

your query comes under from the drop-down menu

• Briefly describe your query

• Fill out the details being as specific as you can

• Click the “Submit” button to send your query to the helpdesk

Further support• Medical Appraisal Scotland website:

– www.appraisal.nes.scot.nhs.uk– Resources, FAQ and other useful sections

• Local Administration teams:– Contact details on Medical Appraisal Scotland

• SOAR Helpdesk– Black “Help” box on right when logged into SOAR;– or SOAR@nes.scot.nhs.uk

• Due to capacity issues we are unable to offer telephone support– You can request a call back via the Helpdesk – but

we need detailed descriptions of the issue(s)