quality circles.ppt

7/30/2019 Quality Circles.ppt

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Quality Circles

By : Dhanraj.I


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Overview

What are Quality Circles?

How Do Quality Circles Work?

How Can They be Used in anOrganization?

Example and Activity

Problems with Quality CirclesSummary of History and Practices

Bibliography


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What is a Quality Circle?

Voluntary groups of employees whowork on similar tasks or share anarea of responsibility

They agree to meet on a regularbasis to discuss & solve problemsrelated to work.

They operate on the principle thatemployee participation in decision-making and problem-solvingimproves the quality of work


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How Do Quality Circles

Work?

Characteristics

Volunteers

Set Rules and Priorities

Decisions made by Consensus

Use of organized approaches to

Problem-Solving


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How Do Quality Circles

Work?

All members of a Circle need to

receive training

Members need to be empowered

Members need to have the

support of Senior Management


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How Can They be Used

in an Organization?

Increase Productivity

Improve Quality

Boost Employee Morale


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Real World Example

At Penn State University in

1983, a Quality Circle was

formed by Professor Hirshfield, aProfessor of East Asia History.

Selected 8 Students from a large

lecture classResulted in increased involvement

from the class


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Team Exercise

Break down into teams of 6-8people

Establish a leader and rules foryour Circle

Have a brainstorming and

problem-solving session toresolve the issue on the nextslide


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Team Exercise

A Collegiate class on Statistical

Analysis has a total enrollment of 45

people. Average attendance is 18 students

The class consists mainly of lectures

How can the professor of this class

improve the quality of this course

and increase student involvement?


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Problems with Quality

Circles

Inadequate Training

Unsure of Purpose

Not truly Voluntary

Lack of Management Interest

Quality Circles are not reallyempowered to make decisions.


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Summary of History and

Practices

Quality Circles were first seen in

the United States in the 1950s

Circles were developed by Dr,Kaoru Ishikawa in Japan in the

1960s

Circles were re-exported to theUS in the early 1970s


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Summary of History and

Practices

1980s brought Total Quality

Management and a reduction in

the use of Quality Circles Quality Circles can be a useful

tool if used properly


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Bibliography

Cole, Robert E. 1999. Managing QualityFads: How American Business Learned toPlay the Quality Game. New York, NY:

Oxford Press. Aubrey, Charles A. 1988. Teamwork:

Involving People in Quality and ProductivityImprovement. Milwaukee, WI: QualityPress.

Foster, S. Thomas. 2001. ManagingQuality: An Integrative Approach. UpperSaddle River, NJ: Prentice Hall.


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Bibliography

Author Unknown. 1984. Quality Circles in

the Community College[online]. Available

online viahttp://www.ed.gov/databases/ERIC_Digests/

ed353008.html

Author Unknown. 1994. Kaizen and

Quality Circles[online]. Available onlinevia

http://sol.brunel.ac.uk/~jarvis/bola/quality/ci

rcles.html
http://www.ed.gov/databases/ERIC_Digests/ed353008.htmlhttp://www.ed.gov/databases/ERIC_Digests/ed353008.htmlhttp://sol.brunel.ac.uk/~jarvis/bola/quality/circles.htmlhttp://sol.brunel.ac.uk/~jarvis/bola/quality/circles.htmlhttp://sol.brunel.ac.uk/~jarvis/bola/quality/circles.htmlhttp://sol.brunel.ac.uk/~jarvis/bola/quality/circles.htmlhttp://www.ed.gov/databases/ERIC_Digests/ed353008.htmlhttp://www.ed.gov/databases/ERIC_Digests/ed353008.html

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