quality audits and accreditation · quality audits and accreditation george w. sherouse, phd...
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Quality Audits and Accreditation
George W. Sherouse, PhDLandauer Medical Physics
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Disclosures
I do not have any conflicts of interest to disclose.
(apart from how my interest in design conflicts with this slide template)
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Learning Objectives• To understand the role of audit as integral to a well‐crafted QM program
• To differentiate between different types of audit, and to appreciate their role (if any) in the QM program
• To clarify the relationship between external accreditation and the management of a QM program
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Designing a Process QM ProgramUnderstand)process
Assess)hazards
Mi2gaterisk
Develop)P&P,)controls
Implement
Audit
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Audit:
Someone checks your work
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Audit – A Useful Taxonomy
• Internal vs. external• Integral vs. stochastic• Engaged vs. perfunctory• “Friendly” vs. “hostile”• Evaluative vs. authoritarian
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Internal Integral Engaged “Friendly” Evaluative Audit
• Compliance audit– Are the Procedures being adhered to?
• Effectiveness audit– Are the Policies appropriate?– Are controls appropriate and effective?– Are the Procedures adequate?
• Variance tracking– Reporting database, including near‐misses– Reviewed regularly by management
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Audit: Assessment vs. Control
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The Toilet Seat Problem:A Hazard Analysis
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Hazards to be considered
• Physical ‐ Sitting on the cold, hard bowl rim• Sanitary ‐ Sitting on a pre‐moistened seat• Emotional ‐ Domestic strife
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Mitigation 1 ‐ Hardwire
• Policy– Users will sit.
• Procedure– Sit.
• Controls– Bolt seat down– Lower ceiling
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Mitigation 1 ‐ Hardwire
• Audit– Controls make this system “foolproof.” No need for audit?
• System considerations– A broader scope audit will reveal folks working around the system, using unauthorized mechanisms to accomplish the task.
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Mitigation 2 – No‐standing policy
• Policy– Users shall sit.– The seat shall be down at all times.
• Procedure– Always sit.– Don’t put the seat up.
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Mitigation 2 – No‐standing policy
• Audit– Need to find a way to audit “always sit.”– Need to find a way to audit “never lift seat.”– Audit may be limited to accident reporting.
• System considerations– Heavily compliance‐dependent, naïve users likely to do the wrong thing.
– Documentation, training, credentialing are only hazard mitigation.
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Mitigation 3 – Special procedure approach
• Policy– The seat shall always be left down after use.– The seat shall always be left clean after use.
• Procedure– If you plan to sit, proceed.– If you plan to not sit:
• Raise the seat.• Do your business.• Lower the seat.
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Mitigation 3 – Special procedure approach
• Audit– No need to audit “always sit” – not in play.– Can audit compliance by sampling.– Audit through event reporting can capture both non‐compliance and accidents.
• System considerations– Burden of compliance is asymmetric.– There’s the risk of dividing users into antagonistic camps.
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Mitigation 4 – Fair use
• Policy– The seat shall always be left clean after use.– Each user shall assure seat position is appropriate prior to intended use.
• Procedure– Assure appropriate seat position for your intended use.
– Do your business.
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Mitigation 4 – Fair use
• Audit– No need to audit “always sit” or seat position –not in play.
– Event reporting can capture both non‐compliance and accidents.
• System considerations– Accidents of one type are likely to be underreported since they are directly caused by non‐compliance, without witnesses.
– Naïve users likely to do the right thing.
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Congratulations, job well done.
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External Auditor:The Mother‐in‐Law
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External Audit:The Mother‐in‐law Visit
• Compliance audit– “Are you doing it my way?”
• Effectiveness audit– “My way has worked for me and your father for 53 years, that’s not good enough for you?”
• Variance tracking– Swift and sure
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External “Hostile” Audits
• Regulatory– State Rad Health– NRC
• Billing– “Compliance”– Mandatory practice accreditation
• Clinical trials– Quality audit– Credentialing
• Practice accreditation– The Joint Commission– ACR, ACRO, ASTRO
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Regulatory / Billing
Your%carefully,designed%QM%program
Compliance
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Philadelphia VAMC(A cautionary tale)
• The University of Pennsylvania contracted with the VAMC to provide a prostate seed service.
• In a February 2003 case 40 of 74 seeds (40!!) were retrieved from the bladder intra‐operatively by the urologist. Not a Medical Event.
• In an October 2005 case 45 of 90 seeds (45!!!!) were retrieved from the bladder intra‐operatively by the urologist and 2 more in the patient room. Not a Medical Event.
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Philadelphia VAMC (cont.)
• In one 2008 case seeds of the wrong strength (20% low) were ordered and implanted. This was determined to be a Medical Event.
• Subsequent NRC audit identified 92 of 116 implants (79%) performed over 6+ years as Medical Events.
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Philadelphia VAMC (cont.)
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Philadelphia VAMC (cont.)
• NRC noted the lack of a “safety culture.”• External reviews in the same timeframe by ACRO, Joint Commission and others revealed no problems.
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Clinical Trials Credentialing
Your%carefully,designed%QM%program
RPCQARC
ITC
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RPC AuditsFo
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External Auditor Approval Rates
0%
5%
10%
15%
20%
25%
30%
35%
Mother‐in‐law RPC Goldilocks
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RPC AccreditationFo
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Practice Accreditation
Your%carefully,designed%QM%program
Accredita8on%review
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MIPPA(Another cautionary tale)
• Medicare Improvements for Patients and Providers Act of 2008 required accreditation by CMS‐approved entity in order to bill Medicare for “advanced imaging.”
• ACR was obvious choice, followed by IAC.• 2/4/2010 Inside CMS published an article entitled “Joint Commission's Entry As Imaging Accreditor Surprises Other Winners”
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MIPPA (cont.)
“Asked about the Joint Commission’s qualifications, a CMS spokesman told Inside CMSthat the agency’s internal professional panel required the Joint Commission to ‘expand its radiology staff and their own review criteria’ before being recommended for approval. That staff expansion was the addition of one radiologist.”
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MIPPA (cont.)
MEDICARE IMAGINGACCREDITATION
Establishing Minimum National Standards and an Oversight Framework Would Help Ensure Quality and Safety of Advanced Diagnostic Imaging Services
Report to Congressional Committees
May 2013
GAO-13-246
United States Government Accountability Office
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MIPPA (cont.)
• 2013 GAO review: “… there are significant differences among the accrediting organizations, which arise from CMS’s lack of minimum national standards.”
• “… TJC stated that the [GAO] report places inordinate value on image accuracy and professional credentials.”
• “… TJC stated that [GAO reviewers] provided no data to show that phantom testing results in better image quality in practice.”
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The RadOnc accreditation business
Organization Accreditedorganizations
Reviewed by Length Cost
ACR (RadOnc)formerlyACR/ASTRO
493 current,99 under review
On‐site surveyors,MD and physicist$1000/day honorarium
3 years $9,500
ACRO 170± current Off‐site MD review on 100 point scale, paid $75/chart;Physicist and administrator sitevisit, honorarium
3 years $8,500
ASTRO 0 TBD, largely on‐line? TBD TBD
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RadOnc Accreditation – Why?
• Competitive advantage• Positioning for possible future requirement• Need to be seen to do something about “Safety is No Accident”
• Lever with MDs to comply with Practice Standards
• Lever for practice standardization across systems.• (implicit) A commercial product that can substitute for managing a difficult and expense local QM program
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Summary ‐ Audits that you will know…
• Internal audit designed as part of the QM program and fully supported financially and culturally by the organization.
• Third party audits that are not well integrated with the QM program but may provide value as independent assay.
• Third party audits that provide no value to the QM program.
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