quality assurance inspector or tsa inspector

8/3/2019 Quality Assurance Inspector or TSA Inspector

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Randall S. Dudney5150 N. 99th Ave. Apt#1123Glendale, Arizona [email protected]

SSN: XXX-XX -520110-point veteran's preference, United States Air Force30%+ disability with no accommodations neededCurrent/Highest Federal Employment Status: N/AUnited States citizen

OBJECTIVE: (Job Title), (Announcement #), (Agency Name and Division)

SUMMARY OF KNOWLEDGE, SKILLS AND ABILITIES* More than 10 years of experience working in deadline-driven environments wherethe ability to focus on details of both routine and emergency tasks was critical to the safety and security of personnel, property and facilities. Able to remain calm under pressure and make informed decisions in compliance with strict regulations or guidelines.* Personable and professional communication skills ensure positive team-focusedenvironment as well as effective customer relations. Able to mediate disagreeme

nts and listen to and diffuse upset or angry customers using patience, courtesy,diplomacy and flexible communication style.* Energetic and focused employee whose determination, work ethic and integrity ensure outstanding results. Able to manage time and budgets wisely to maximize resources and ensure optimal productivity.* Proficient in the use of Microsoft Word, Excel, Access and PowerPoint. Learnnew technology or systems with ease. Often selected to train personnel in the use of new, upgraded or emerging, state-of-the-art technology.* Current active Secret clearance.

PROFESSIONAL EXPERIENCEWeapons Section Chief, 40+ hours per week, E-7 pay grade

6/2009 to 1/2011

United States Air Force, 756th Aircraft Maintenance Squadron, Luke AFB, Arizona85309Supervisor: Chief Master Sergeant Klingemann, 623.856.8596, may be contacted

* Supervised a team of 60 personnel. Established workflow schedule and assignedpriorities to ensure customer's daily production requirements were met to exactspecifications. Inspected and audited work performed to ensure quality assurance of all assignments. Led team to achieve quality assurance rates of 94%, wellabove USAF standard of 92%, on 357 quality assurance inspections.* Evaluated key performance indicators and analyzed statistics to identify deficiencies, recognize opportunities for improvement and discover any personnel training needs. Evaluated personnel performance and provided counseling and feedback.

* Oversaw crew training and mentoring program. Introduced new programs to ensure team was certified and prepared to do their jobs. Recommended certifications,promotions and demotions based on skills evaluations.* Utilized verbal and written communication skills to ensure accurate, professional and friendly communication with customers, other divisions and supervisors.Randall S. Dudney, SSN: XXX-XX-5201, Announcement (#########), Page 2 of 4

Weapons Section Chief, continued, 40+ hours per week, E-7 pay grade6/2009 to 1/2011



United States Air Force, 756th Aircraft Maintenance Squadron, Luke AFB, Arizona85309

* Introduced Load Crew of the Quarter incentive program to promote increased quality assurance inspection pass rates, improve operational effectiveness and reduce the amount of discrepancies during loads. This program improved performanceintegrity, attention to detail and compliance with specifications.* Ensured compliance with all safety and security guidelines. Supervised safetyprograms to include OSHA, Hazardous Materials handling and the use of personalprotective equipment. Achieved zero weapons-related safety accidents or incidents. Conducted and supervised daily authorization to enter audits to ensure compliance with security procedures. Discovered and prevented security threats. Oversaw the enforcement of security controls to provide facility, personnel and equipment security. Directed 100% accountability of all weapons-related equipmentand supplies.

Assistant Section Chief, Weapons Section, 40+ hours per week, E-7 pay grade8/2007 to 6/2009

United States Air Force, 56th Aircraft Maintenance Squadron, Luke AFB, Arizona 85309Supervisor: Lieutenant Rogers, 623.856.5401, may be contacted

* Directed a team of 47 personnel. Coordinated post-load inspections to ensureno weapons discrepancies to include proper configuration to exact customer speci

fications, proper loading to technical directives, complete and accurate documentation and equipment safety and security.* Motivated team to work with a sense of urgency to meet production schedule ina deadline-driven environment without sacrificing attention to detail, attentionto quality and compliance with strict regulations, technical directives, security protocol and safety procedures. Led team to achieve 94% weapons standardization rate - well above the 92% standard - on 1,500 evaluations annually.* Analyzed operational procedures and identified opportunities for improved efficiency using Lean initiatives. Reduced excess equipment items by 232 items. Eliminated 767 inspections and saved 5,000+ hours annually. Streamlined processesby eliminating outdated or unnecessary equipment.

Assistant Maintenance Manager (NCOIC), 40+ hours per week, E-7 pay grade 8

/2006 to 8/2007United States Air Force, 56th Aircraft Maintenance Squadron, Luke AFB, Arizona 85309Supervisor: Senior Master Sergeant Conn, 623.856.7675, may be contacted

* Directed team of 80+ personnel who performed the backshop maintenance, repairand inspection of 3,300 pieces of weapons equipment valued at $240M. Conductedfinal inspection of equipment and made final decisions regarding equipment serviceability prior to release for use on aircraft.* Maintained secure vault of weapons equipment. Managed distribution of gun systems, checked equipment in and out and performed inventory to maintain 100% accountability. Researched and resolved any inventory discrepancies. Played key role in team achieving equipment availability rates 6% above USAF standards.

* Inspected all tool kits to ensure accurate and complete kits in compliance with strict guidelines. Achieved 99.6% pass rate on 360 quality assurance evaluations - well above 80% standard.* Compiled monthly reports for executive management regarding equipment status,serviceability and positive or negative trends in performance statistics.

Randall S. Dudney, SSN: XXX-XX-5201, Announcement (#########), Page 3 of 4



Programs Flight Chief, 40+ hours per week, E-7 pay grade8/2005 to 8/2006

United States Air Force, 56th Aircraft Maintenance Squadron, Luke AFB, Arizona 85309Supervisor: Chief Master Sergeant Bennett, retired, unable to contact

* Supervised all 20 programs for 800-person squadron. Programs managed includedsafety, risk management, security, staffing, budget management, emergency preparedness planning and operations and the self-inspection program. Responded to customer inquiries regarding all programs and provided detailed information. Communicated any program-related issues to executive management to keep them informed of program status.* Evaluated and approved $874K in budget purchases as the Resource Advisor. Forecasted and allocated $11.5M operations budget and assisted executive managementin prioritizing resource needs to optimize budget funds. Managed, audited andreconciled 21 GPC accounts, enforced spending limits and managed all transactions.* Interviewed and hired personnel. Streamlined staffing and reduced team by 3 personnel using Lean initiatives. Consolidated programs, services and procedureswithout sacrificing customer service, quality, security and safety.

Load Standardization Crew Member, 40+ hours per week, E-6 pay grade

1/2001 to 8/2005United States Air Force, 56th Aircraft Maintenance Squadron, Luke AFB, Arizona 85309Supervisor: Timothy Fournier, 623.856.6795, may be contacted

* Conducted monthly certification and minimum proficiency inspections on 500+ weapons personnel. Supervised, certified and qualified 24 lead crew members to ensure compliance with established procedures, guidelines and regulations.* Observed weapons personnel in the completion of routine tasks with meticulousattention to the details of each process. Ensured compliance with technical data, safety regulations and guidelines while conducting more than 7,800 inspections annually. Screened personnel and gathered data in order to make final decision as to the qualification and certification of each individual based on their kn

owledge, skills and performance. This position required extreme focus and attention to detail - whether experiencing routine situations, working with live munitions or facing loading anomalies - to ensure personnel, facility and equipmentsafety.* Authored technical data changes, modifications and updates as well as team communications that led to process improvements. Clarified procedures and introduced more detailed information to ensure the safety and security of weapons loading procedures.* Developed monthly performance summary tracking system to identify positive andnegative trends which boosted quality assurance pass rates by 10%.* Validated training and loading procedures for state of the art technology, newequipment or loading systems. Evaluated new procedures and made recommendations for improvement to proactively prevent future issues. Trained all loading sta

ndardization crew members in new methods, processes or technology to ensure all500+ weapons personnel were informed.

Randall S. Dudney, SSN: XXX-XX-5201, Announcement (#########), Page 4 of 4



EDUCATION AND TRAININGAssociate of Applied Science, Aircraft Armament Systems TechnologyCommunity College of the Air Force, Luke Air Force Base, Arizona 8530964 credit hours, 10/2008

Diploma, West Columbus High School, Cerro Gordo, North Carolina 28430, 06/1983

Records Management, USAF, 6/2009, 4 hours

Environmental Safety and Occupational Health Management System, USAF, 9/2005, 4hours

Government Purchase Card (GPC) Program, Department of Defense, 8/2004, 4 hours

Security Training, North Atlantic Treaty Organization (NATO), 9/2005, 4 hours

Senior NCO Academy - Leadership and Professional Communication, USAF, 6/2006, 240 hours

NCO Academy - Leadership and Professional Communication, USAF, 4/2002, 240 hours

quality assurance inspector or tsa inspector

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