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QUALITY ASSURANCE & AUDIT Birinder Kaur Senior Pharmacist Pharmacy Dept National University Of Malaysia Medical Centre Kuala Lumpur [email protected]

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Page 1: QUALITY ASSURANCE & AUDIT - asia4safehandlingasia4safehandling.org/pdf/2012/apopc/day-02/teaching-session-01/... · QUALITY ASSURANCE & AUDIT Birinder Kaur Senior Pharmacist . Pharmacy

QUALITY ASSURANCE & AUDIT

Birinder KaurSenior Pharmacist

Pharmacy DeptNational University Of Malaysia Medical Centre

Kuala [email protected]

Page 2: QUALITY ASSURANCE & AUDIT - asia4safehandlingasia4safehandling.org/pdf/2012/apopc/day-02/teaching-session-01/... · QUALITY ASSURANCE & AUDIT Birinder Kaur Senior Pharmacist . Pharmacy

LEARNING OBJECTIVES

To define quality assurance and state the importance of implementation in cytotoxic preparation and handling the products.

List factors and procedures involved in cytotoxic preparation

To ensure that end-product results acceptable quality and the adequacy of staff safety when handling these cytotoxic products

To identify relevant references and tools that can be incorporated in your practice

Page 3: QUALITY ASSURANCE & AUDIT - asia4safehandlingasia4safehandling.org/pdf/2012/apopc/day-02/teaching-session-01/... · QUALITY ASSURANCE & AUDIT Birinder Kaur Senior Pharmacist . Pharmacy

Quality Assurance (QA)

Refers to a program for the systematic monitoring and evaluation of the various aspects of a service or facility to ensure that standards of quality are being met.

Gives CONFIDENCE in a product.

Page 4: QUALITY ASSURANCE & AUDIT - asia4safehandlingasia4safehandling.org/pdf/2012/apopc/day-02/teaching-session-01/... · QUALITY ASSURANCE & AUDIT Birinder Kaur Senior Pharmacist . Pharmacy

Quality Assurance (QA)

“Fit for Purpose”• The product should be suitable for

the intended purpose

“Right First Time”• Error-free

2 KEY PRINCIPLES

Page 5: QUALITY ASSURANCE & AUDIT - asia4safehandlingasia4safehandling.org/pdf/2012/apopc/day-02/teaching-session-01/... · QUALITY ASSURANCE & AUDIT Birinder Kaur Senior Pharmacist . Pharmacy

Why QA is needed ?Healthcare Personnel’s Perspective • Occupational exposure

- Dermal contamination- Airborne contamination- Oral contamination

Signs and symptoms- Skin rashes- Infertility, miscarriage, birth defects- Leukemia, other cancers

Page 6: QUALITY ASSURANCE & AUDIT - asia4safehandlingasia4safehandling.org/pdf/2012/apopc/day-02/teaching-session-01/... · QUALITY ASSURANCE & AUDIT Birinder Kaur Senior Pharmacist . Pharmacy

What can Affect Quality?

Audit

Drug

Personnel

Facilities & Equipment

Procedures/Work

Processes

Page 7: QUALITY ASSURANCE & AUDIT - asia4safehandlingasia4safehandling.org/pdf/2012/apopc/day-02/teaching-session-01/... · QUALITY ASSURANCE & AUDIT Birinder Kaur Senior Pharmacist . Pharmacy

Factors Involved

Policies & Procedures Facilities & Equipment Aseptic Technique& Product Preparation Personnel education, training & evaluation Storage & Handling within the pharmacy Process validation Expiration dating Labeling Documentation End-product evaluation

Page 8: QUALITY ASSURANCE & AUDIT - asia4safehandlingasia4safehandling.org/pdf/2012/apopc/day-02/teaching-session-01/... · QUALITY ASSURANCE & AUDIT Birinder Kaur Senior Pharmacist . Pharmacy

Personnel education & training requirements

Preparation technique Process validation Labeling Use & maintenance of

facilities & equipment Product acquisition Storage & handling of

products & supplies

Policies & Procedures

• Up to date• Available to all involved personnel• Should be updated when changes occurs• Specific to handling cytotoxic drugs

Page 9: QUALITY ASSURANCE & AUDIT - asia4safehandlingasia4safehandling.org/pdf/2012/apopc/day-02/teaching-session-01/... · QUALITY ASSURANCE & AUDIT Birinder Kaur Senior Pharmacist . Pharmacy

Master formula and worksheets

Personnel Garb Describe environmental

monitoring devices & techniques such as air velocity, temperature & pressure meters

Cleaning materials & disinfecting procedures

Policies & Procedures

Page 11: QUALITY ASSURANCE & AUDIT - asia4safehandlingasia4safehandling.org/pdf/2012/apopc/day-02/teaching-session-01/... · QUALITY ASSURANCE & AUDIT Birinder Kaur Senior Pharmacist . Pharmacy

Laminar Airflow/Biohazard Safety Cabinets

Laminar Flow Cabinets (LFC)s are notsuitable for the preparation ofhazardous drugs. Biohazard safetycabinets (BSCs) should be usedinstead,with a vertical downwardairflow exhausting vertically from thecabinet and not towards the operator

PIC/S Guide to good practice for preparation of medicinal products in healthcare establishments-April 2008http://www.picscheme.org/.

Facilities & Equipment

Page 12: QUALITY ASSURANCE & AUDIT - asia4safehandlingasia4safehandling.org/pdf/2012/apopc/day-02/teaching-session-01/... · QUALITY ASSURANCE & AUDIT Birinder Kaur Senior Pharmacist . Pharmacy

Biological Safety Cabinets (BSC) Re-circulation in BSC of air :0/30/70% Running 24h/day:7 day/week Alarm for insufficient exhaust Alarm for insufficient internal flow External exhaust….pressure BSC Validation 6-12 months

- DOP - Leak - Air velocity- Smoke -Temp -Microbiology- Noise - KI disk

DOP=dioctyl phtalate KI= potassium iodine

ISOPP Safe Handling Standards

Facilities & Equipment

Page 13: QUALITY ASSURANCE & AUDIT - asia4safehandlingasia4safehandling.org/pdf/2012/apopc/day-02/teaching-session-01/... · QUALITY ASSURANCE & AUDIT Birinder Kaur Senior Pharmacist . Pharmacy

Pharmaceutical Isolator A containment device which utilises

barrier technology to provide an enclosed controlled workspace

Positive or negative pressure Running 24h/day:7 day/week Alarm for insufficient exhaust Alarm for insufficient internal flow Double HEPA air filtration

(inlet/outlet) Preparation with attached rubber

gloves/half suit Validation 6-12 months - DOP -Leak - Air speed - Microbiology

PIC/S Guide to good practice for preparation of medicinal products in healthcare establishments-April 2008 http://www.picscheme.org/.ISOPP Safe Handling Standard

Facilities & Equipment

Page 14: QUALITY ASSURANCE & AUDIT - asia4safehandlingasia4safehandling.org/pdf/2012/apopc/day-02/teaching-session-01/... · QUALITY ASSURANCE & AUDIT Birinder Kaur Senior Pharmacist . Pharmacy

Surface Environmental Sampling Recommendation USP<797>2008 Frequency:

- Initially

- At least every 6 months

Sample localizations:- Working area of BSCs and CACIs

- Counter Tops (finished preparation)- Areas adjacent to BSCs/ CACIs (Floor)- Patient administration areasBSC: Biological Safety Cabinets

CACI: Compounding Aseptic Containment Isolator

• If measurable level of •Contamination:- Identify cause of contamination

- Document- Contain

- Retraining- Cleaning (high pH soap & water)- Improving engineering controls

Engineering controls improvements

• Venting BSCs/CACIs 100% to outside• Implement CTSD• Re-assessing type of BSCs /CACIsCTSD= Close System Transfer Device

USP United States Pharmacopeia. Pharmaceutical compounding sterile preparations (general chapter 797) in: second supplement to UPS 31-NF 26: 2008

Page 15: QUALITY ASSURANCE & AUDIT - asia4safehandlingasia4safehandling.org/pdf/2012/apopc/day-02/teaching-session-01/... · QUALITY ASSURANCE & AUDIT Birinder Kaur Senior Pharmacist . Pharmacy

Maintenance of Premise More GMP related but important for the patients safety!! Validation tests for cleanrooms should be performed once a year and

pass standards Some parameters:

- Grade of room (B or C) and workstation (A)- Air changes/hour: 20- Pressure difference: 10-15 Pa

GMP= Good Manufacturing PracticeSingapore Guidelines for Safe Handling of Cytotoxic DrugsISOPP Safe Handling Standards

Tests included:- Particle Count Test- HEPA Filter Patency Test- Temp Test- Humidity Gradient Test- Lighting Level Test- Sound Test- Bacteriological Test

Page 16: QUALITY ASSURANCE & AUDIT - asia4safehandlingasia4safehandling.org/pdf/2012/apopc/day-02/teaching-session-01/... · QUALITY ASSURANCE & AUDIT Birinder Kaur Senior Pharmacist . Pharmacy

Premises

environmental monitoring

cleaning and disinfection

People

operator broth transfer tests

hand cleaning and disinfection

Microbiological Monitoring

Page 17: QUALITY ASSURANCE & AUDIT - asia4safehandlingasia4safehandling.org/pdf/2012/apopc/day-02/teaching-session-01/... · QUALITY ASSURANCE & AUDIT Birinder Kaur Senior Pharmacist . Pharmacy

Environmental Control and Monitoring Evaluated by measuring the viable particles in the environment

Count reported as colony forming unit (cfu) per cubic metre is a measure of microbial contamination

Air sampling carried out at least once a month using an air sampler set for sampling 320 litres for 8 minutes

Each sampling exercise must be carried out using two types of agar strips/plates:- TSA for total count at 30 – 35C for 48 hours- Rose Bengal-Agar for yeast and mould 28 – 30C for 120hours

If counts >1cfu per cubic metre no preparations to be done in that cabinet

Remedial actions to be carried out and cause of contamination traced

Singapore Guidelines for Safe Handling of Cytotoxic Drugswww.asia4safehandling.org

Page 18: QUALITY ASSURANCE & AUDIT - asia4safehandlingasia4safehandling.org/pdf/2012/apopc/day-02/teaching-session-01/... · QUALITY ASSURANCE & AUDIT Birinder Kaur Senior Pharmacist . Pharmacy

Personnel Education, Training & Evaluation

Basic concepts of cytotoxic reconstitution

Written and practical training

Clinical, Pharmaceutical & Chemical drug properties

Facilities, Equipment & supplies

Cytotoxic Reconstitution Documentation

ASHP Guidelines on Quality Assurance for Pharmacy Prepared Sterile ProductsASHP: American Society Of Health-System Pharmacists

Page 19: QUALITY ASSURANCE & AUDIT - asia4safehandlingasia4safehandling.org/pdf/2012/apopc/day-02/teaching-session-01/... · QUALITY ASSURANCE & AUDIT Birinder Kaur Senior Pharmacist . Pharmacy

Personnel Education, Training & Evaluation

Proper gowning & gloving technique

General conduct in the controlled area

Principles of “GMP” Cleanroom design Aware of safety measures

on handling CD

ASHP Guidelines on Quality Assurance for Pharmacy Prepared Sterile ProductsASHP: American Society Of Health-System Pharmacists

GMP: Good Manufacturing Practice

Page 20: QUALITY ASSURANCE & AUDIT - asia4safehandlingasia4safehandling.org/pdf/2012/apopc/day-02/teaching-session-01/... · QUALITY ASSURANCE & AUDIT Birinder Kaur Senior Pharmacist . Pharmacy

Cytotoxic Drug Reconstitution

Drug Reconstitution With Needle and Syringe

Drug Transfer With Needle and Syringe

Chemospike Filter Needles Dispensing

Pin Closed System Drug-

Transfer Deviceeg:Phaseal, ICU Medical Choice Of Device Dependant on

Degree of Safety & Quality of DeviceISOPP Safe Handling Standards: Must Be Air Tight & LeakProof

Page 21: QUALITY ASSURANCE & AUDIT - asia4safehandlingasia4safehandling.org/pdf/2012/apopc/day-02/teaching-session-01/... · QUALITY ASSURANCE & AUDIT Birinder Kaur Senior Pharmacist . Pharmacy

Safety Devices/TerminologyClosed system drug transfer device (NIOSH) A device that mechanically prohibits the transfer of

environmental contaminants into the system and the escape of hazardous drugs or vapor concentrations outside the system

US ASHP Guideline QA sterile products Closed system = aseptic transfer of sterile

nonpyrogenic finished pharmaceuticals (e.g. from vials or ampoules) obtained from licensed manufacturer into sterile final containers

NIOSH= National Institute for Occupational Safety and Health, available at www.cdc.gov/niosh

Page 22: QUALITY ASSURANCE & AUDIT - asia4safehandlingasia4safehandling.org/pdf/2012/apopc/day-02/teaching-session-01/... · QUALITY ASSURANCE & AUDIT Birinder Kaur Senior Pharmacist . Pharmacy

Expiration Dating Should be done on a product by

product basis & be based on currently available drug stability information & sterility considerations

consider all aspects of sterile product, drug reservoir, drug concentration & storage conditions

methods should be documented Should be evidence based with

reference ASHP Guidelines on Quality Assurance for Pharmacy Prepared Sterile ProductsASHP: American Society Of Health-System Pharmacists

Page 23: QUALITY ASSURANCE & AUDIT - asia4safehandlingasia4safehandling.org/pdf/2012/apopc/day-02/teaching-session-01/... · QUALITY ASSURANCE & AUDIT Birinder Kaur Senior Pharmacist . Pharmacy

Documentation

Training & competency evaluation of employees in sterile product procedures

Refrigerator temperatures Certification of cabinets Dispensing records for

cytotoxic products Documentation of dose

calculations & batch preparation record

Worksheet preparation

ASHP Guidelines on Quality Assurance for Pharmacy Prepared Sterile ProductsASHP: American Society Of Health-System Pharmacists

Page 24: QUALITY ASSURANCE & AUDIT - asia4safehandlingasia4safehandling.org/pdf/2012/apopc/day-02/teaching-session-01/... · QUALITY ASSURANCE & AUDIT Birinder Kaur Senior Pharmacist . Pharmacy

Labeling Patient name and identification Batch no if batch prepared All solution & ingredient

names, amounts,strengths & concentrations

Expiration date ( and time when applicable)

Volume of regimen, flow rate and route Appropriate auxiliary labeling Storage requirements Identification of pharmacist/staff in

charge Contact numbersASHP Guidelines on Quality Assurance for Pharmacy Prepared Sterile ProductsASHP: American Society Of Health-System Pharmacists

CYTOTOXIC DRUGHANDLE WITH CARE

Page 25: QUALITY ASSURANCE & AUDIT - asia4safehandlingasia4safehandling.org/pdf/2012/apopc/day-02/teaching-session-01/... · QUALITY ASSURANCE & AUDIT Birinder Kaur Senior Pharmacist . Pharmacy

End Product Evaluation

container leaks container integrity solution cloudiness particulates in the solution appropriate solution colour solution volume when preparation is

completed verification that product was

reconstituted accurately

ASHP Guidelines on Quality Assurance for Pharmacy Prepared Sterile ProductsASHP: American Society Of Health-System Pharmacists

Page 26: QUALITY ASSURANCE & AUDIT - asia4safehandlingasia4safehandling.org/pdf/2012/apopc/day-02/teaching-session-01/... · QUALITY ASSURANCE & AUDIT Birinder Kaur Senior Pharmacist . Pharmacy

Audit

Verify the effectiveness of a quality management system

Hands-on management tool for achieving continual improvement

Page 27: QUALITY ASSURANCE & AUDIT - asia4safehandlingasia4safehandling.org/pdf/2012/apopc/day-02/teaching-session-01/... · QUALITY ASSURANCE & AUDIT Birinder Kaur Senior Pharmacist . Pharmacy

Audit Tools Can be developed and tested in cancer centres

(with cytotoxic drug preparation service) Can be used to assess current procedures

complies to established standards Areas to look into:

- microbiological testing of facility (air sampling every month)- checking procedures ( drug and dosage errors)- facility maintenance ( cabinets and cleanrooms every 6

months)- staff validation- safety measures among staff ( nurses, pharmacists)

Page 28: QUALITY ASSURANCE & AUDIT - asia4safehandlingasia4safehandling.org/pdf/2012/apopc/day-02/teaching-session-01/... · QUALITY ASSURANCE & AUDIT Birinder Kaur Senior Pharmacist . Pharmacy

ISOPP Audit Tool

Page 29: QUALITY ASSURANCE & AUDIT - asia4safehandlingasia4safehandling.org/pdf/2012/apopc/day-02/teaching-session-01/... · QUALITY ASSURANCE & AUDIT Birinder Kaur Senior Pharmacist . Pharmacy

Audit

Report

NegativeImprove

Corrective Actions

Positive Highlight & Share

Page 30: QUALITY ASSURANCE & AUDIT - asia4safehandlingasia4safehandling.org/pdf/2012/apopc/day-02/teaching-session-01/... · QUALITY ASSURANCE & AUDIT Birinder Kaur Senior Pharmacist . Pharmacy

Audit on Work Process to Complete Prescription Orders In CDR Unit

1. Chemotherapy prescriptions from Daycare Oncology ward from Sept 2011 to Nov 2011

2. Parenteral chemotherapy prescriptions which require preparation in clean room

3. Prescriptions received during office hours on weekdays (Mon-Fri)

Page 31: QUALITY ASSURANCE & AUDIT - asia4safehandlingasia4safehandling.org/pdf/2012/apopc/day-02/teaching-session-01/... · QUALITY ASSURANCE & AUDIT Birinder Kaur Senior Pharmacist . Pharmacy

Fig1: Summary of the processes involved from prescription indenting in the Pharmacy

system to completion of chemotherapy prescription order

Receive indent from doctors in ward

Printing of cytotoxic drug prescription

Preparation of worksheet and labelling of cytotoxic drugs

Verification & confirmation by pharmacist if the dose or regimen in prescription is ambiguous

Filling of cytotoxic drugs into cytotoxic drug bags

Preparation of cytotoxic drugs in clean room

Dispensing of cytotoxic products on trolley

Collection by staff nurse from wards

Page 32: QUALITY ASSURANCE & AUDIT - asia4safehandlingasia4safehandling.org/pdf/2012/apopc/day-02/teaching-session-01/... · QUALITY ASSURANCE & AUDIT Birinder Kaur Senior Pharmacist . Pharmacy

32

September– November 2011All Daycare Oncology cases were evaluated

(N=218)

9 cases excluded

3 cases excluded

Receive indent from doctors in ward

Printing of cytotoxic drug prescriptions

Preparation of worksheet and labeling of cytotoxicdrugs

Verification & confirmation by pharmacists if the dose or regimen in prescription is ambiguous

Filling of cytotoxic drugs into cytotoxic drug bags

Preparation of cytotoxic drugs in clean room

Dispensing of cytotoxic products on trolley

Collection by staff nurse from wards Only 206 cases were analyzed in the study

Figure 4: Flow chart on therecruitment and exclusion

of DayCare Oncology Cases

Page 33: QUALITY ASSURANCE & AUDIT - asia4safehandlingasia4safehandling.org/pdf/2012/apopc/day-02/teaching-session-01/... · QUALITY ASSURANCE & AUDIT Birinder Kaur Senior Pharmacist . Pharmacy

Figure 3: Comparison of mean of time taken for each process

0.09 1.27

6.28

1.97

7.63

44.64

2.69

0

5

10

15

20

25

30

35

40

45

50

Tindent Tprint Twsheet Tverify Tfilling Tprepare Tdispense

Dura

tion

(min

)

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Table 2: Time taken from one process to another process

1to 2 2to3 3to4 4to5 5to6 6to7 7to8

n 206 206 206 206 206 206 206

Mean (min) 2.97 ± 1.00 6.30 ±10.732

14.71 ±15.617

7.28 ±10.019

5.15 ±6.515

3.17 ±4.691

48.02±22.510

Median (min) 1.00 2.00 10.00 3.00 3.00 1.00 45.00Minimum (min)

0 0 0 0 0 0 0

Maximum (min)

101 78 103 55 40 30 145

Print

Worksheet

Verify

FillingIndent

Prep

Dispense

1 2 3 4 5 6 7 8

Collect

Page 35: QUALITY ASSURANCE & AUDIT - asia4safehandlingasia4safehandling.org/pdf/2012/apopc/day-02/teaching-session-01/... · QUALITY ASSURANCE & AUDIT Birinder Kaur Senior Pharmacist . Pharmacy

1.02.0

10.0

3.0 3.01.0

45.0

0

5

10

15

20

25

30

35

40

45

50

1-->2 2-->3 3-->4 4-->5 5-->6 6-->7 7-->8

Dura

tion

(min

)

TrolleyCollection

Figure 4: Comparison of median of time taken from one process to another process

Page 36: QUALITY ASSURANCE & AUDIT - asia4safehandlingasia4safehandling.org/pdf/2012/apopc/day-02/teaching-session-01/... · QUALITY ASSURANCE & AUDIT Birinder Kaur Senior Pharmacist . Pharmacy

Findings of the Audit:1. Time of preparation

Only one technician reconstituting drugs.

Drug reconstitution is a highly skilled procedure.

Requires full concentration to prevent errors.

2. Time of filling

NF drugs (purchase from kedai farmasi)

3. Time of worksheet

>1 cytotoxic drugs per patient

Change of dose by prescriber, time taken to redo worksheet

4. Trolley to Collection

Delay of collection from ward staff

Only one PK involved in collection

5. Worksheet to Verify

Only one CDR pharmacist to verify all worksheets

Error in labeling done by inexperienced personnel (student & PRP)

Page 37: QUALITY ASSURANCE & AUDIT - asia4safehandlingasia4safehandling.org/pdf/2012/apopc/day-02/teaching-session-01/... · QUALITY ASSURANCE & AUDIT Birinder Kaur Senior Pharmacist . Pharmacy

Conclusion- The pharmacy should have written policies and

procedures which is- available to all personnel involved in cytotoxic drug preparation

- important for personnel to understand before being allowed to prepare cytotoxic preparations

- allows personnel competency to be assessed periodically

- ISOPP Standard of Practice for Safe Handling of Cytotoxic Agents is a powerful instrument because of its global acceptance and distribution.

- The audit tool completes the standards and helps the hospital to evaluate and progress.

Page 38: QUALITY ASSURANCE & AUDIT - asia4safehandlingasia4safehandling.org/pdf/2012/apopc/day-02/teaching-session-01/... · QUALITY ASSURANCE & AUDIT Birinder Kaur Senior Pharmacist . Pharmacy

References: ASHP: ASHP technical assistance bulletin on quality assurance for

pharmacy - prepared sterile products:Am J Hosp Pharm. 1993; 50:2386-98

Brier K Leo. Evaluating aseptic technique of pharmacy personnel. Am J Hosp Pharm. 1983;40:400-3

Buchanan E. Clyde, et al. Principles of sterile product preparation. Bethesda, MD: American Society of Health-System Pharmacists, 1995

National Institute for Occupational Safety and Health, available at www.cdc.gov/niosh

USP United States Pharmacopeia. Pharmaceutical compounding sterile preparations (general chapter 797) in: second supplement to UPS 31-NF 26: 2008