quality assurance a process to ensure quality patient care
TRANSCRIPT
QUALITY ASSURANCE
A process to ensure quality patient care
DEFINITION
• Quality assurance: planned and organized activities to help ensure that certain requirements for quality will be met
• Quality control: operational techniques or tasks that are in place to find and correct problems that may occur
ELEMENTS OF A QA PROGRAM
• Organization of a QA program• Testing personnel• Process control before ,during and
after testing• Documents and records• Trouble shooting
TRAINING ELEMENTS
• Read the instructions for test performance
• Observe test performance
• Practice using controls
• Practice finger-stick procedure
• Review the in-house procedure, forms and documentation procedures
PERSONNEL
• Sincerity and commitment
• Literacy
• Organizational skills
• Decision-making skills
• Communication skills
• CLIA requirements
COMPETENCY ASSESSMENT
• Retuned demonstration of test procedure is required prior to patient testing
• An additional evaluation should be done a six months and annually thereafter
• Proficiency samples