quality 4.0 - challenges to the future of quality improvement
TRANSCRIPT
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18.11.2019 Svetski dan kvaliteta 1
Quality 4.0 - Challenges to the Future of Quality Improvement
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World Quality Day
Sretan praznik!
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SRETAN PRAZNIK
18 Novembar 2019 Svetski dan kvaliteta 2019 3
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Industry 4.0
Industry 1
18 vek
Pogon na paru
Mehaničke proizvodnje
Samo kontrola
Industry 2
19 i deo 20- og vek
Električna energija
Masovne proizvodnje,
Montažni pogoni
QC, QA, vojni zahtevi, vojni
standardi
Industry 3
Polovina 20 – og veka ,
ICT, elektronika
Automatizacija i povezivanje proizvodnje
QM, Softver za QC, QA i QM, planiranje i
unapređenja , primena Lean koncepata, &
Sigma
Industry 4
Od 2011 dalje,
Sajber fizčki sistemi (CPS), Internet stvari (IoT),
mreže
Inteligentna, fleksibilna, distrubuirana proizvodnja
Quality 4.0- kontinuitet kvaliteta sa realnim
podacima i IoT.
Quality 4
Quality 1
Quality 2Quality 3
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„Opseg, obim i složenost kako tehnološka revolucija utiče na naše ponašanje i način života, bice različito od bilo čega što
je čovečanstvo doživelo.“
Klaus Schwab, Engineer and Economist; Founder and Executive, Chairman of
the World Economic Forum 2016.
18.11.2019 Svetski dan kvaliteta 9
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Inspitacija i ideja
18.11.2019 Svetski dan kvaliteta 10
VID-20191117-WA0005.mp4
VID-20191117-WA0003.mp4
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Dve poruke iz njegovog izlaganja na ASQ 2018
godine
• One big message I would give is that traditionally, we in the quality profession have focused on the quality of products and the quality of services. Now we’ve got to help organizations focus on the quality of data.
• When Quality takes the lead ?
https://www.armaturecorp.com/quality-conversations-quality-takes-lead/
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Veoma interesantneteze
18.11.2019 Svetski dan kvaliteta 14
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Najveći kupci robota
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Preuzeto od Ottomotors
https://ottomotors.com/blog/industry-4-0-connected-factory
Nekada Sada i budućnost
Radni prostor
Kancelariski prostor
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Izvor: Quality 4.0 Survey – BCG, ASQ and DGQ
18.11.2019 Svetski dan kvaliteta 22
SvetZa sada ogromne razlike
U SAD primenjuje 6%
U Evropi 21% (zasluga Nemačke)
63% Ne planiraju
16% Primenjuju
20% Planiraju
1% Završili
Quality 4.0 Takes More Than TechnologyAUGUST 20, 2019
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Quality 4.0
Mnogo naćina i teorijskih pristupa
18.11.2019 Svetski dan kvaliteta 23
Referat Nedelja kvaliteta 2019, Kvalitet 4.0 – Da li je samo digitalna revolucija?, http://www.euro-qual.com/events
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Pronalazio sam paralele
Simulacije
Integracija sistema
IoT
Sajterbezbednost
Claud tehnologije
Aditivna proizvodnja
Proširena stvarnost
Big Data
Robotika
Industry4.0
Quality4.0
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Brojni izazovi vezani za kvalitet
18.11.2019 Svetski dan kvaliteta 25
Nivo kvaliteta raste ili opada
Održavanje visokog nivoakvaliteta usred visokihočekivanja i promena uzahtevima kupaca
Brzine reagovanja na promene
Brzina reagovanja napovećanje potrošnje iizmene strukturekorisnika
Ulaganja u razvoj
Neophodnost ulaganja uresursa za inovacije iistraživanje novihmetoda poboljšanjakvaliteta
Uloga standardizacije
Uloga globalnihstandardizacija
Stepen usklađenosti
Povećanja stepenausklađenost sapromenama u zakonskimpropisima na svimnivoima
Digitalizacija svuda i svega
Digitalizacija svuda oko
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A šta se to, u svetlu interesa za ulogu kvaliteta, ustvari menja ili očekuje u Industry 4.0
18.11.2019 Svetski dan kvaliteta 26
01
02
03
04
05Promena
Promena
Promena
Promena
Promena
Nastajanje, proizvodnja i dostupnost informacija
Povezivanje sistema
Novi načini interakcija okruženja
Novi načini proizvodnje
Inteligentna obrada (Intelligence processing)
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Mnogo je novih tehnologija
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Probao samda skupim
sveelemente u
ove grupe
Uloga kvalitet
a
Realna sadašnjost
Veliki bum
Odlučivanje
Integracije
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4 grupe elemenata Quality 4.0
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Odlučivanje
Veliki bum
Integracije
Realna sadašnjost
*This slide is using Font Awesome
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Realna sadašnjost• kapaciteti monitoringa i merenja
kvaliteta u realnom vremenu i
• integracija svih mernih i ostalih sistemau organizaciji i lancu snabdevanja.
• Ako uzmemo primer neke proizvodneorganizacije i pokušamo da o njojrazmišljamo kao „smart“ fabrici, onda je svakako veoma značajno da ta realnasadašnjost svih merenja i monitoringakoji postoje u njoj, budu povezani na novim osnovama
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Veliki bum
• Analitika Big Data,
• Mašine koje uče iveštačkainteligencija,
• Big Data 3V (obim, raznolikost i brzina)
Podsetimo se recimo jednepogonsku sveske kontrolekvaliteta neke fabrike, ondaćemo videti lako značajobrade svih podataka a ne samo jednoga ili jednemanje grupe, u smisludonošenja odluke da li proizvod prolazi ili ne ianaliziranja i predviđanjamogućih situacija kada će se to desiti.
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BIG DATA
BIG data QC baza
Unos podataka
automatslih mašina
Podaci pokretnih mašina iz pogona
Podaci bezbednosti
Statistička kontrola procesa
Podaci iz upravljanje
alatima i merilima
Standarni postupci i planiranje
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Odlučivanje
• Sisteme za podrške donošenje odluka i
• Sistemi za automatsko donošenje odluka povezanim sa kvalitetom.
• Procesi decentralizacije odlučivanja -na vertikalnim i na horizontalnim pravcima
• Kompleksne decentralizavane odluke smanjuju mogućnost „krivudanja“ u odlučivanju a time se i rizici značajno smanjuju
Big Data i veštačka inteligencija
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Četvrta grupa elemenata - Integracije
• A četvrta grupa elemenata - Integracije, sa vertikalnim i horizontalnim integracijama procesa unutar samih organizacija, lancu snabdevanja i okruženju i Sajber fizički sistemi (CPS), gde elementi koji su vezani za kvalitet tek počinju da se razvijaju.
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Kvalitet 4.0 Hijerahije
Zadatak (ci)
Aktivnosti
Operacije
Procesi
Sistem
Sistem
Procesi
Operacije
Aktivnosti
Zadatak (ci)
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S W
O T
SWOT Analiza – slobodnorazmišljanje
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Realna sadašnjost
Veliki bum
Odlučivanje Integracije
Strengths
Opportunities
Weaknesses
Threats
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Industry 4.0 i MS Anneks SL, Lean i TQM
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Industry 4.0 i MS Anneks SL, Lean i TQM
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I još jedan primer
SAD
A
Qu
alit
y4
.0
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Da li Zero Defect postajeponovointeresantan?
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Da li će Quality 4.0 vratiti u žižu Zero-defect
Paremetri Element i Zero defect
Glavna ideja Rad ispravno iz prvog puta i uvek
Ciljevi Prevencija defekata
Predmet i obim Svaki posao u organizaciji
Standardi performansi Postojanje defekata nije prihvatljivo
Instrumenti – alati Kontinualno unapređenje kroz liderstvo i rešavanje problema
Uključenost zaposlenih Mogi i trebaju da identifikuju probleme
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Kako to može da se prikaže
Sistemi koji se primenjuju
Kvalitet usluga
Koristi za organizaciju
Koristi za korisnike i zainteresovane
strane
Kvalitet proizvoda
Kvalitet informacija i
podataka
Kvalitet menadžment sistema
Kvaliteti ulaza u organizaciju
Koristi u lancu snabdevanja
Ovo je Quality 4.0
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Uloga kvaliteta
Ind 4.0
2011
Ind 1.0
1800Ind 2.0
1900
Ind 3.0
1970
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Znanja se gube
Resursa sve manje
Zaostajanje
Mnogo lutanja
Zašto nam je ovo važno?
18.11.2019 Svetski dan kvaliteta 44
Stope rasta nisu zadovoljavajuće kao i ono
što pričamo
Malo novih ideja i ljudi
Ili se rasipaju na nevažne stvari i teme
Nema jedinstvenih strategija razvoja
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Šta da se radi?
18.11.2019 Svetski dan kvaliteta 45
0403
0201
Strategije
Promena Kulture
Znanje
Biti svoj
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Riblja kost
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• Obučavati se
• Spremiti se za primene
• Voditi promene
• CWQCMI
• Promena kulture kvaliteta
• Digitalizacija QC, QA, QM
• Obrazovanje
• Komora
• Asocijacije
• Vlada RS
• Infrastukturakvaliteta
• Koordinacionalnotelo
Komiteti za koordinaciju
Put ka ……..
KAKO SE PRIPREMITI ZA INDUSTRY 4.0
• BIG DATA
• IoT
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Ovaj Puzzle bi trebalo da se složi
your date here större - a multipurpose PowerPoint template 47
Koordinaciono telo u Vladi
1
Koordinaciono telo u Komori
4
Koordinaciono telo u Infrastrukturi kvaliteta
2
Koordinaciono telo na Univerzitetu
3
1
42
3
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Vreme da se stanje menja
18.11.2019 Svetski dan kvaliteta 48
Kako gazda kaže
Kako traže ocenjivači
Kako mi sami radimo
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Nije teško predvideti da će se raditi o evoluciji
18.11.2019 Svetski dan kvaliteta 49
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Verovatno sam većdosadan!
• Čak mnogo više nego do sada, imajući u vidu proširenje stepena digitalizacije svih aktivnosti u organizacijama, kultura kvaliteta dobija znatno veći i dublji značaj.
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Glavni izazovi za razvoj kulture kvaliteta u Srbiji
• Stepen birokratizacije društva iorganizacija
• Savladavanje otpora na promene
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Dani kada je kvalitet u zadnjim vagonima moraju da postanu prošlost!
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Vreme je da se kvalitet postavi u prednjevagone uorganizacijama, pored IT-a i zajedno krenu ka uspehu u Industry 4.0.
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Kako sam doživeo pripreme za Praznik?
Svetski dan kvaliteta
• Ubaciti sliku iz muzeja
18.11.2019 53
Feigenbaum
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HVALA