qsl direct user guide direct...this user guide contains information of a summary nature about the...

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QSL Direct User Guide

Your guide to using QSL’s online grower portal

Disclaimer 3

Welcome to QSL Direct 4

Getting started 6

• Activating your account 6

• Logging on 8

The Home Page 12

• The Home Page – Key elements 12

Your Profile 14

• Your profile and its key functions 14

• Changing your password 16

• Changing your email address 18

• Changing your mobile phone number 20

• GPA details 23

Your GEI Sugar Tonnage 27

• The Tonnage Declaration 7

• The Orders Page 30

• The Payments, Financial Reports and Reporting Pages 33

• The Season Preferences Page 35

Nominating tonnes to a pool or pricing product 37

• What is a nomination? 37

• Editing or cancelling nominations 41

Pricing orders 42

• What is an order? 42

• Creating an order 42

• Individual Futures Contract Orders VS Target Price Contract Orders 44

• Placing an order for the Target Price Contract 45

• Placing an order for the Individual Futures Contract 47

• Editing or cancelling a pricing order 51

• Monitoring your orders 53

Signing Out 54

Frequently Asked Questions 55

CONTENTS

2 QSL Direct – User Guide | Current as of 19 November 2019.

This User Guide contains information of a summary nature about the QSL Direct portal and the operation of key aspects of QSL’s pools and pricing products.

As this information is a high-level summary, it does not purport to be comprehensive or complete.

QSL does not make any representation or warranty as to the accuracy, completeness, currency or reliability of the information contained herein.

This User Guide should not be taken to include representations as to future matters, and nothing contained in this User Guide should be relied upon as a representation as to future matters.

This information does not constitute financial, investment or product advice, a risk management strategy, a recommendation to invest in any of the pools described herein, or an offer or invitation or recommendation with respect to any of the pools.

You should read the Pricing Pool Terms available on QSL’s website and seek your own financial advice before making any decisions in relation to the pricing pool terms and selecting pools. The information herein remains subject to change without notice.

QSL is not under any obligation to correct or update this information. If you would like further details in relation to the information contained in this User Guide, please contact QSL on 1800 870 756.

QSL takes your privacy very seriously. Any personal information you provide to us will be handled in accordance with our Privacy Statement, available on QSL’s website (www.qsl.com.au).

AN IMPORTANT NOTE

3QSL Direct – User Guide | Current as of 19 November 2019.

QSL Direct is an online grower portal that has been designed to enable growers who have a Grower Pricing Agreement (GPA) in place with QSL to:

• Monitor their QSL GEI Sugar tonnage and allocations• Nominate GEI Sugar tonnes to QSL-Managed Pools and Grower-Managed Pricing Products• Place, cancel, edit and monitor orders for Grower-Managed Pricing Products• Receive QSL payment statements• Access GPA information • Access sugar market information and the latest QSL news

ELIGIBLE GROWERSQSL Direct is only available to Growers who have a GPA in place with QSL and who have elected QSL as a Marketer of their GEI Sugar. For details of this process, please visit www.qsl.com.au or call the QSL Direct Helpline on 1800 870 756.

Once the necessary paperwork is in place, eligible Growers will receive an email from QSL with directions on how to access QSL Direct for the first time. See page 6 for details.

Please note that a valid email address and internet access is necessary to access QSL Direct. If these resources are not available for your business, please contact your local QSL Grower Services Team representative, as listed at the end of this page.

INFORMATION AND ASSISTANCEThe QSL Direct online portal can be found at https://qsldirect.qsl.com.au

Growers who need assistance accessing or navigating through QSL Direct can:

• Call the QSL Direct Helpline on 1800 870 756 • Email questions to [email protected] • Click on the Help & Support Section within QSL Direct for frequently asked questions• Attend a QSL Direct group training session in your local area (contact your local QSL Grower Services Team

representative for details)• Meet with a local QSL Grower Services Team representative for one-on-one help. Their contact details and office

locations are:

QSL REGIONAL OFFICES AND REPRESENTATIVES

MILING DISTRICT OFFICE LOCATION LOCAL QSL REPRESENTATIVE

Far North Queensland 31B Front StreetMossman Qld 4873

Grower Relationship Manager Daniel MessinaP: 0429 660 238E: [email protected]

Grower Relationship Officer Amanda SheppardP: 0418 264 393E: [email protected]

Herbert River 11 Lannercost StreetIngham Qld 4850

Grower Relationship Manager Greg WatsonP: 0411 230 800E: [email protected]

Grower Relationship Officer James FormosaP: 0447 062 213E: [email protected]

WELCOME TO QSL DIRECT


MILING DISTRICT OFFICE LOCATION LOCAL QSL REPRESENTATIVE

Burdekin Young StreetAyr Qld 4807

Grower Relationship Officer Rebecca LoveP: 0429 054 330 E: [email protected]

Grower Relationship Officer Kristen PatersonP: 0438 470 235E: [email protected]

Proserpine 88 Main StreetProserpine Qld 4800

Grower Relationship Officer Karen VloedmansP: 0429 804 876E: [email protected]

Mackay Suite 11, Level 2 120 Wood Street Mackay Qld 4740

Grower Relationship Manager Harriet McLennanP: 0409 830 554E: [email protected]

Grower Relationship Officer Sonia BallP: 0418 978 120E: [email protected]

Plane Creek 36 Broad StreetSarina Qld 4737

Grower Relationship Officer Kathy ZancoP: 0437 645 342E: [email protected]


ACTIVATING YOUR ACCOUNTAfter you have elected QSL as your GEI Sugar Marketer and your GPA has been processed and activated by QSL, you will receive a confirmation email from the QSL Direct team.

Below is an example of the email. This will include your QSL Direct username and instructions on how to access the portal for the first time:

1. Click on the blue link within this email to access the portal to begin the registration process.

2. The following page will open. Do not edit or delete the pre-populated Invitation Code. Simply click on the Register button to redeem the code and enter QSL Direct:

GETTING STARTED

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3. You’ll be taken to a new page, pictured above, where you will be prompted to set your password. This password will be used each time you want to log in to your QSL Direct account and must be a minimum of eight characters and contain at least one number, one uppercase letter and one lowercase letter. Once you have entered your username and password, click on the Register button.

You can access QSL Direct in the future by typing https://qsldirect.qsl.com.au into your internet browser. Note - QSL Direct works best when used through Chrome.

To help speed up future access, we recommend you save this page as a ‘favourite’ within your browser.

If you encounter trouble at any stage during this process, help is available by using the links found on the bottom of every QSL Direct page:

4. Help and Support provides information and frequently asked questions regarding key aspects of QSL Direct.

5. Contact Us allows you to contact the QSL Direct team. If you are viewing the page on your phone, clicking on the phone number listed will automatically dial the QSL Direct Helpline (1800 870 756). Clicking on the email address will open a new email form so you can email your query to the QSL Direct team.

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LOGGING ON 1. To access your QSL Direct account, open your internet browser and go to the QSL Direct Log-in Page:

https://qsldirect.qsl.com.au, pictured below:

2. Type your username into the Username field. Your username was sent to you in your welcome email from QSL Direct.

3. Type your password into the Password field.

4. Click on the Sign In button to progress to the Enter your security code page, illustrated below:

5. To keep both the portal and your data secure, the QSL Direct log-in process requires you to enter not only a password but also a security code which is sent to your mobile phone or email address. This code is generated each time you submit your log-in and password information into the log-in screen.

6. Type the 6-digit security code you would have received into the Code field.

7. Click on the Verify button. After you have successfully completed this process, the QSL Direct Home Page will be displayed. If you do not receive a security code via your mobile phone or email within a few minutes, please call the QSL Direct Helpline for assistance on 1800 870 756.

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FORGOTTEN PASSWORDForgotten your password? Just follow these simple steps.

1. Open your internet browser and go to the QSL Direct Sign in Page: https://qsldirect.qsl.com.au/, pictured below:

2. Click on Forgot Your Password? This will open the Forgot Your Password Page.

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3. Type your username into the Username field.

4. Type your email address into the Email field.

5. Click on the Send button. The following page will open:

6. An email will now be sent to your email address. If you have not received it within 30 minutes, check your ‘Spam’ or ‘Junk Email’ folder.

7. Check your email inbox and open the following email from QSL Direct:

8. Click on the Reset Password link in your email from QSL Direct.

9. Alternatively, you can also copy and paste the full page address (the longer link of blue, underlined text) into your internet browser.

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10. You will be taken to the following QSL Direct Reset Password Page:

11. Type a new password of your choice into both the New Password and Confirm New Password fields. Please note that this password must be a minimum of eight characters and contain at least one number, one uppercase letter and one lowercase letter.

12. Click on the Reset button.

If your password does not comply with the password requirements outlined above or has been used previously, the following error message will be displayed. Please try again with a different new password.

13. When you have successfully reset your password, you will be presented with the following Reset Password confirmation screen:

14. Click on the Sign In button to access the QSL Direct Log-in Page.

NEED MORE HELP?

For further assistance please call the QSL Direct Helpline on 1800 870 756 or email [email protected].

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THE HOME PAGE – KEY ELEMENTSOnce you’ve successfully logged onto your QSL Direct account, you’ll be taken to the Home Page.

The key elements of this page are as follows:

1. The top menu bar: This feature can be found at the top of every page within the QSL Direct portal and includes links to key pages.

2. The Home Page link: Clicking on the Home symbol in the top menu bar from anywhere within QSL Direct will return you to the Home Page.

3. Your ABNs: This is the link to the ABNs associated with your QSL Direct account. By clicking here you will open a drop-down list where you can choose from any of your ABNs registered with QSL. If you have access to only one ABN this will appear here without the drop-down arrow beside it.

4. Select Season: By clicking on Select Season, you will open a drop-down list where you can choose any of the seasons where you have nominated QSL as your GEI Sugar Marketer for the chosen ABN.

5. Your Profile: The Profile Page allows you to update your contact details as well as change your password. Please refer to the Your Profile section on page 14 for details.

6. Profile Overview: This section shows the ABN you are currently viewing, as well as the access you have for this ABN (i.e. Pricing Manager or Authorised Viewer).

7. Quick Create Order buttons: Clicking on any of these Quick Create Order buttons starts the nomination or pricing order process for the Season selected. For example, clicking on the Order for 2020 button will display an order form for the 2020 Season for the ABN displayed in your Profile Overview and the top menu bar.

THE HOME PAGE

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8. Select Season buttons: Clicking on any of these buttons will take you to an overview for the associated Season. For example, clicking on the Season – 2020 button will take you to the Tonnage Declaration Page for the 2020 Season associated with the current ABN you have selected in the top menu bar. Remember, you can change the ABN selected at any time by selecting a new ABN from the drop-down list in the top menu bar (see step 3 for details).

9. Daily Indicative Pricing tab: Click on this tab to display the most recent indicative pricing table for the ICE 11 raw sugar market.

10. Recent Filled Orders/ QSL Statements tab: Click on this tab to display the orders that have been filled for the selected ABN within the last 30 days. To view the orders associated with any of your ABNs, just open the drop-down list of your ABNs in the top menu bar (see step 3 for details).

11. News tab: Click on this tab to read the latest market news from QSL, as illustrated below:

12. Market Reports tab: Click on this tab to read the latest market reports.

NEED HELP?



YOUR PROFILE AND ITS KEY FUNCTIONSYour QSL Direct Profile lists key information associated with your account.

It can be accessed via the top menu bar on any page.

1. From the QSL Direct Home Page, click on your name in the top menu bar. This will open a drop-down list.

2. Select Profile from the drop-down list to open your Profile Page.

YOUR PROFILE

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3. The Profile Page displays your account information, including Mobile and Business Phone numbers and your email address.

4. You can update the First Name, Last Name and Business Phone fields by deleting the existing information in any of these fields and typing in the required new information.

5. This page also has a section where you can choose how you prefer to be contacted by the QSL Direct team. These preferences can be set by clicking on the box beside the choices of Email, Fax, Phone and Mail to select or deselect the listed options. Please note that you can choose more than 1 option.

6. Click on the Update button to submit any changes made to the fields outlined above.

7. To change your password, email and/or mobile phone details you must click on the relevant button on the left side of the page.

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CHANGING YOUR PASSWORDYou can change your password when you are logged into the QSL Direct Portal.

1. When starting on the Home Page, click on your name in the top menu bar to access your Profile in the drop-down list.

2. Select Profile. This will open your Profile Page, as displayed below:

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3. Click on the Change Password button on the left of the page. This will open the Change Password Page, as displayed below:

4. The Username field will contain your username without you having to enter it.

5. Type your existing password into the Old Password field.

6. Type your new password into the New Password field. Please note that your new password must be a minimum of 8 characters long and contain at least one number, one uppercase letter and one lowercase letter. Your new password cannot be the same as a previous password.

7. Confirm your new password by typing your new password into the Confirm Password field.

8. Click on the Change Password button to submit your changes.

9. The following confirmation screen is then displayed to advise your password has been changed successfully:

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CHANGING YOUR EMAIL ADDRESSYou can change your email address when you are logged into QSL Direct.

1. When starting on the Home Page, click on your name in the top menu bar to access your Profile drop-down list.

2. Select Profile from the drop-down list. This will open your Profile Page, as displayed below:

3. Click on the Change Email button on the left of the page. This will open the following Change Email Page:

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4. Type your new email address into the Email field.

5. Click on the Change and Confirm Email button.

If you have been successful, the Confirm Email screen will be displayed, as illustrated below, with the following messages:

a. Your email has been changed successfully.

b. Check your email for confirmation instructions.

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6. Please check the inbox of your updated email address for an email from QSL Direct with instructions on how to confirm the email address change you have just made. It will look like the following:

7. As requested in the email, please click on the ‘Confirm email address’ link or copy and paste the longer blue link into your web browser in order to complete the email address change process.

8. Once your confirmation is complete, you’ll receive the following confirmation screen within QSL Direct:

CHANGING YOUR MOBILE PHONE NUMBERYou can change your mobile phone number when you are logged into QSL Direct.


2. Select Profile. This will open your Profile Page.

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3. Click on the Change Mobile Phone button on the left side of the page. This will open the following Change Mobile Phone Page:

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4. Type your new mobile phone number into the Phone Number field.

5. Click on the Change Phone Number button. This will prompt a text message with a security code to be sent from QSL Direct to your new mobile phone number (pictured inset below) and open the following screen in QSL Direct:

6. Type the security code you received in the text message into the Code field.

7. Click on the Verify button to confirm.

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8. When your new mobile phone number has been processed, the following success message will appear on your QSL Direct screen:

GPA DETAILSThere are two types of access available to users of QSL Direct:

• Pricing Manager

• Authorised Viewer

If you have Pricing Manager access you can review and edit some Grower Pricing Agreement (GPA) details associated with your QSL Direct account.

Authorised Viewers cannot access the GPA Details Page.

To access your GPA Details, follow the instructions below:


2. Select GPA Details. This will open the following page:

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Key fields on this page are:

1. Contact Details: This section lists the Email address, Business Phone number and Mobile Phone number associated with your GPA. Pricing Managers can edit any of this information by deleting the information to be changed and typing the new details into the relevant fields.

2. The Conditions and Preferences tab contains a link to the QSL Direct Conditions and allows you to nominate how you wish to receive your statements, third-party remittance advices (if applicable) and financial reports.

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3. The Authorised Viewers tab lists the Authorised Viewers who can access this QSL Direct account. Pricing Managers are able to remove Authorised Viewers in this section.

4. The Farms tab lists all farms associated with your QSL Direct account.

5. To view and update details regarding each farm, including bank details and third-party payment arrangements, click on the arrow to the right of the bank account number and select View Details. The following screen will appear:

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NEED MORE HELP?



THE TONNAGE DECLARATION PAGEThe Tonnage Declaration Page is a read-only page that provides you with up-to-date information about your available tonnage, pool nominations and orders for the selected ABN and Season.

To view this page, you must first select the ABN and Season you wish to see.

ABN

1. From the Home Page, if you have access to multiple ABNs registered with QSL Direct, you can review these and select the desired ABN by clicking on your ABN in the top menu bar. If you only have access to one ABN, this will appear here without a drop-down arrow beside it.

SEASON

2. If you have nominated QSL as your GEI Sugar Marketer for multiple seasons, you can change the Season you wish to view at any time by clicking on Select Season in the top menu bar. This will open a drop-down list where you can click on the Season you wish to see.

3. Alternatively, instead of choosing the Season from the top menu bar, you can quickly access the Tonnage Declaration Page for a Season by clicking on the relevant Select Season button on the left of the Home Page. Only the Seasons where you have nominated QSL as a GEI Sugar Marketer for this ABN will be displayed.

4. Either of these actions outlined in steps 2 & 3 above will take you to the Tonnage Declaration Page for the chosen ABN and Season.

YOUR GEI SUGAR TONNAGE

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KEY ELEMENTS1. The Tonnage Declaration Page displays summary GEI tonnage information, pool and pricing nominations, and order

information for the ABN and Season displayed in the top menu bar. You can change these at any time by clicking on these and making a new selection in their associated drop-down lists.

Key elements of the Tonnage Declaration Page are:

2. More Information Symbol: Clicking on this ‘i’ symbol when it’s found beside a term used anywhere within QSL Direct will open a small pop-up window with additional information about that term.

3. Estimated GEI Sugar (Tonnes Actual): This is the Sugar Tonnes Actual nominated to QSL. The Tonnes IPS generated by your Nominated Cane Tonnes and Average CCS are converted to Tonnes Actual by dividing by an IPS conversion factor of 1.03675.

4. Mandatory Harvest Pool: At least 35% of your Estimated Tonnes are automatically allocated to the QSL Harvest Pool. For future seasons this Mandatory Harvest Pool amount is also used to reflect the applicable Commitment Limits, restricting how much you can use towards Grower-Managed pricing in future seasons. For further information regarding Commitments Limits, please refer to the QSL Common Pool Terms at www.qsl.com.au

5. Mandatory US Quota: QSL automatically allocates up to 5% of your Estimated GEI Sugar Tonnes to the US Quota Pool, traditionally the highest-paying pool due to the quota system in place for access to the US market.

6. Available Tonnes: This is the Total Sugar Tonnes Actual available to be allocated to QSL-Managed Pools or Grower-Managed Pricing Products at your discretion.

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7. QSL-Managed Pools: This lists the QSL-Managed Pools you have nominated to participate in for the Season and the Committed Tonnage you have assigned to each pool.

8. Grower-Managed Pools: This lists the Grower-Managed Pricing Products you have nominated to use for the Season, and the Committed Tonnage you have assigned to each product.

9. Filled Orders: This is the sum total of all pricing orders that have been achieved and filled for this Grower-Managed Pricing Product for the selected Season.

10. Open Orders: This is a sum total of all the open pricing orders in place for this Grower-Managed Pricing Product for the selected Season.

11. Tonnes Unpriced: This is the sum total of tonnage nominations made to this Grower-Managed Product for the selected Season which are yet to be priced via a Pricing Order.

12. Undeclared Tonnes (Optional Harvest Pool): This is the Remaining Available Tonnes which have not been nominated to either a QSL-Managed Pool or Grower-Managed Pricing Product for the Season illustrated. Any Undeclared Tonnage at the Pricing Declaration Date will be added to your Harvest Pool tonnage for the Season.

13. The Pie Chart View: This is a diagrammatic representation of the information detailed above. By moving the cursor over the pie chart, you can view the percentage break-up and tonnage details of the different chart elements.

NEED MORE HELP?



THE ORDERS PAGEThe Orders Page lists your nominations and pricing orders for each ABN and Season you have chosen to market with QSL. This page can be accessed in two ways:

ABN

1. From the Home Page, if you have access to multiple ABNs registered with QSL Direct, you can review these and select the desired ABN by clicking on your ABN in the top menu bar. This will open a drop-down list where you can click on the ABN you wish to use. If you only have access to one ABN, this will appear here without a drop-down arrow next to it.

SEASON

2. If you have nominated QSL as your GEI Sugar Marketer for multiple seasons, you can change the Season you wish to view at any time by clicking on Select Season in the top menu bar. This will open a drop-down list where you can click on the Season you wish to see.

3. Alternatively, to choose the Season you can also click on the relevant Select Season button on the left of the page.

Either of the methods outlined above in steps 2 & 3 will open the Tonnage Declaration Page for the ABN and Season selected, as shown below:

4. Click on the Orders tab to open the Orders Page for the ABN and Season selected.

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Key elements of the Orders Page are:

1. The ABN and Season chosen are displayed in the top menu bar and can be changed by clicking on ABN or Season to open the relevant drop-down list and select the required ABN or Season.

2. Create New Order button: If you are the Pricing Manager for the account, you can click on the Create New Order button to open the New Order page. See page 42 for instructions on how to submit a new order.

3. Open Orders – Nomination: This section reflects your current tonnage nominations made to the available QSL-Managed Pools and Grower-Managed Pricing Products.

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4. Open Orders – Pricing: This section details any Grower-Managed pricing orders you have submitted that are yet to be achieved (filled).

5. Open Orders - After Hours Edit: Displays orders placed after the 3pm daily deadline for inclusion in that business day’s pricing. These orders will move up into the Open Orders - Pricing field the next business day once processed.

6. Filled Orders: This section details the Grower-Managed Pricing orders which have been successfully achieved (filled).

7. Cancelled Orders: This section details any Grower-Managed Pricing orders that you have previously cancelled.

8. Expander Arrow: This button gives you the ability to view the details of a nomination or order and, where these can be changed, the ability to edit or cancel a nomination or order.

NEED MORE HELP?



THE PAYMENTS, FINANCIAL REPORTS AND REPORTING PAGESThe Payments Page details payments made by QSL for sugar marketing and pricing activities associated with the ABN and Season selected. This page can be accessed in two ways.

1. From the Home Page, if you have access to multiple ABNs registered with QSL Direct, you can review these and select the desired ABN by clicking on your ABN in the top menu bar. This will open a drop-down list where you can select the ABN you wish to use. If you only have access to one ABN, this will appear here without a drop-down arrow next to it.

2. If you have nominated QSL as your GEI Sugar Marketer for multiple seasons, you can change the Season you wish to view at any time by clicking on Select Season in the top menu bar. This will open a drop-down list where you can select the Season you wish to see.

3. Alternatively, you can choose the Season by clicking on the relevant Select Season button on the left of the page.

Either of the methods outlined above in steps 2 & 3 will open the Tonnage Declaration Page for the ABN and Season selected.

4. You can then click on the Payments tab to open the Payments Page for the ABN and Season selected. Past QSL Statements can be viewed and downloaded here.

5. To access quarterly Financial Reports produced by QSL for the ABN and Season selected, click on the Financial Reports tab.

6. To access summary information on your individual weighted value by pool, your weighted average net pool price, the forecast payment schedule and to download your sugar payments forecaster, click on the Reporting tab.

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The Reporting Page will open and display the following graphs.

Key elements of the Reporting page include:

7. My Weighted Average Net Pool Price (AUD/IPS) - This graph shows your overall weighted average pool price based on your individual pricing choices.

8. My Forecast Net Pool Price (AUD/IPS) - This graph shows the forecast net pool values for the QSL pricing options you are using.

9. My Forecast Payment Schedule (AUD/IPS) - This graph forecasts payments based on the advances schedule you’ve chosen. Please remember this is an estimate only based on information available at a certain point in time.

10. Delivered and Remaining Tonnes - This shows the amount of sugar you’ve delivered to date and amount yet to be delivered. Blue represents undelivered sugar, while the grey represents delivered sugar.

11. Sugar Payments Forecast - This button generates your forecast sugar payments as an Excel file. Please remember that this is an estimate only and does not account for any changes to your current indicative pricing results, which can fluctuate throughout the course of the season. As such, we recommend Growers using this feature regularly generate a new forecast to ensure they are accessing the latest estimate. The Sugar Payments Forecast also does not include any allowances, deductions or adjustments.

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THE SEASON PREFERENCES PAGEThe Season Preferences Page allows you to make key decisions about self-managing your harvest pool and your cashflow preferences.

This page can be accessed in two ways:

1. From the Home Page, if you have access to multiple ABNs registered with QSL Direct, you can review these and select the desired ABN by clicking on your ABN in the top menu bar. This will open a drop-down list where you can select the ABN you wish to use. If you only have access to one ABN, this will appear here without a drop-down arrow next to it.

2. If you have nominated QSL as your GEI Sugar Marketer for multiple seasons, you can change the Season you wish to view at any time by clicking on Select Season in the top menu bar. This will open a drop-down list where you can select the Season you wish to see.

3. Alternatively, you can choose the Season by clicking on the relevant Select Season button on the left of the page.

Either of the methods outlined above in steps 2 & 3 will open the Tonnage Declaration Page for the ABN and Seasons selected.

4. Click on the Season Preferences tab to open the Season Preferences Page for the ABN and Season selected.

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Key elements of the Season Preferences Page are:

1. Ability to nominate for the Self-Managed Harvest Pool for the Season chosen.

2. Ability to choose your preferred Advances Option. Click on the drop down arrow in the Advances Option section and choose either STD for Standard Advances, or ACC for Accelerated Advances.

3. Ability to nominate for Deferred Cashflow (also known as Deferred Payment Scheme) for the Season chosen.

4. Ability to nominate for Pre-Crush Cashflow (also known as the Pre-Crush Advance)

5. Once you have selected your preferences, click Submit.

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WHAT IS A NOMINATION?While Growers who choose QSL as their GEI Sugar Marketer must make a mandatory allocation to the QSL Harvest Pool and US Quota pool for each participating Season, they can choose to allocate the remainder of their GEI Sugar tonnage across the range of QSL-Managed Pools and Grower-Managed Pricing Products in any combination they choose.

These tonnage allocations are known as nominations and can only be made by the Pricing Manager. Pricing Managers can make nominations prior to the Pricing Declaration Date for each Season by using the Orders Page within QSL Direct. The Orders Page can be accessed in the following two ways.

Before making a nomination to any QSL product, Growers should read the Common Terms and Pricing Pool Terms available at www.qsl.com.au.

VIA THE QUICK CREATE ORDER BUTTONS

1. On the Home page, select the ABN you wish to place a nomination for by clicking on your ABN in the top menu bar and selecting the required ABN from the drop-down list that appears.

2. Using the Quick Create Order buttons on the left of the page, click on the Season you’d like to place an order for. This will open the Orders Page for the Season and ABN selected.

VIA THE ORDERS TAB

3. Alternatively, you can also access the Orders Page from the Declaration Page for the Season in question. After selecting your ABN (as described in Step 1), just click on the Select Season button for the Season you wish to view. This will open the Tonnage Declaration Page for this Season, as displayed on the following page:

NOMINATING TONNES TO A POOL OR PRICING PRODUCT

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4. Click on the Orders tab. This will open the Orders Page for the required ABN and Season, as illustrated below:

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5. Once you have navigated to the Orders Page for the required Season by either of the two methods outlined in steps 1-4, click on the Create New Order button. This will open the New Order page, illustrated below:

6. The New Order page states the ABN and Season your Nomination is to be placed for, both in the top menu bar and within the Order Details section. Check that these are correct before proceeding.

7. Start the pool nomination process by choosing the product you wish to nominate tonnes to. To access the list of your available pricing options, click on the magnifying glass symbol beside the Pool field. This will open a list of the QSL-Managed Pool and Grower-Managed Pricing products available for nominations as displayed below:

8. This window displays the pools and pricing products available for nominations and details:

• Name (Pool): The name of the pricing product

• Pool: The pool code used to identify this product within the QSL Direct system.

• Pool Type (Pool):

QSL Managed Current = An in-season pool where QSL is responsible for the pricing decisions for the nominated tonnage.

QSL Managed Forward = A forward-season pool where QSL is responsible for the pricing decisions for the nominated tonnage.

Grower Managed Current = An in-season Grower-Managed Pricing Product where the grower makes the pricing decisions for the nominated tonnage.

Grower Managed Forward = A forward-season Grower-Managed Pricing Product where the grower makes the pricing decisions for the nominated tonnage.

• Season: The season the tonnage will be delivered in.

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9. Click on the desired pool to select it from this list. This will highlight the pool you have chosen.

10. Click on the Select button to confirm your choice. This will take you back to the updated Order Page, as shown below:

11. Your pool choice is now reflected in the Pool field.

12. The Pool Requirements section at the top of the page will now reflect the requirements associated with the product you have chosen. Before nominating tonnage, please review this information, which lists:

• Undeclared Tonnes: The GEI Sugar tonnes you have available to price using this product

• Order Increments: The number of lots or tonnes your orders must be made in.

• Pricing Increments: The number of lots or tonnes your pricing must be completed in (if a Grower-Managed Pricing Product).

13. Tonnage (Tonnes Actual): Type the Tonnage (Tonnes Actual) you wish to price for this nomination.

14. Click on the Submit Order button to finalise the order.

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EDITING OR CANCELLING NOMINATIONS Tonnage nominations to QSL-Managed Pools and Grower-Managed Pricing Products can be changed at any time up until 5pm Brisbane time on the day of the Pricing Declaration Date.

1. To edit or cancel a nomination, open the Orders Page for the ABN and Season of the nomination you wish to edit (see page 30 for details on how to navigate to the Orders Page), as shown below:

2. Nominations available to edit have an arrow beside them. You cannot edit or cancel nominations after the Declaration Date.

3. To edit or cancel the Nomination, click on the arrow beside the nomination you wish to edit. Click Edit/Cancel Order. This will open the Pool Order Details form, illustrated below:

4. To edit the nomination, make the changes directly in the Tonnage (Tonnes Actual) field. This is the only change you can make to a nomination. Then click Edit Order.

5. To cancel the order, click Cancel Order.

NEED MORE HELP?


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WHAT IS AN ORDER?Orders are used by Growers to provide pricing instructions to QSL for GEI Sugar tonnage they have nominated to a Grower-Managed Pricing Product (see page 37 for instructions on how to make a nomination). Orders are not required for nominations made to QSL-Managed Pools.

Only the Pricing Manager can place, edit or cancel an order within QSL Direct for a Grower-Managed Pricing Product.

CREATING AN ORDERThere are two ways to access the Orders Page for a Grower-Managed Pricing Product in QSL Direct.

VIA THE QUICK CREATE ORDER BUTTONS

1. On the Home Page, select the ABN you wish to order for by clicking on your ABN in the top menu bar and selecting the required ABN from the drop-down list that appears. If you only have access to one ABN, this will appear here without a drop-down arrow next to it.

2. Using the Quick Create Order buttons on the left of the page, click on the Season you want to place an order for. This will open the Orders Page for the Season and ABN selected.

PRICING ORDERS

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VIA THE ORDERS TAB

3. You can also access the Orders Page via the Tonnage Declaration Page for the Season in question. After selecting your ABN (as described in Step 1), just click on the Select Season button for the Season you wish to view. This will open the Tonnage Declaration Page for this Season, as displayed below:

4. Click on the Orders tab. This will open the Orders Page for the required ABN and Season, as displayed below:

5. Once you have navigated to the Orders Page for the required season by either of the two methods outlined in Steps 2 & 3, click on the Create New Order button. This will open the following New Order Page:

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6. The New Order Page states the ABN and Season the order is to be placed for, both in the top menu bar and within the Order Details section. Check that this information is correct before proceeding.

7. Start the new order process by choosing the Grower-Managed Pricing Product you wish you use to place the order. You can set this by clicking on the magnifying glass icon beside the Pool field. This will provide a list of available pricing products, as illustrated below:

8. Click on the Grower-Managed Pricing Product you wish to use to select it. This will highlight the chosen product.

9. Click on the Select button to confirm your selection. This will return you to the New Order Page and update its information to reflect your product choice.

INDIVIDUAL FUTURES CONTRACT ORDERS VS TARGET PRICE CONTRACT ORDERSThe information displayed and required for each new order will vary depending on the Grower-Managed Pricing Product selected, with Individual Futures Contract requiring an additional level of pricing activity due to the additional pricing required against the four ICE 11 futures contracts. The following examples illustrate the differences in key fields and processes for placing an order using forward-season pricing products.

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PLACING AN ORDER FOR THE TARGET PRICE CONTRACT Once you have selected the Target Price Contract as your Pool on the New Order page, the following screen will appear.

1. Pool Requirements:

• Undeclared Tonnes: This is the amount that is available to price.

• Order Increments: Each order must be placed in a minimum or multiple of this tonnage/lot amount.

• Pricing Increments: Pricing must be done in a minimum or multiple of this tonnage/lot amount.

2. Order Details: This is the ABN and Season you have previously selected to place the order for.

3. Pool: This is the pricing product you have just chosen.

4. Declaration Type: This option allows the you to nominate tonnage to the product without setting a target price (choose nomination), or to nominate tonnage to the pool and set target price (choose pricing).

5. Tonnage (Tonnes Actual): The tonnage you wish to allocate to this order.

6. Target Price (AUD/MT): The price you wish to target for this order. For the Target Price Contract, the target price is a whole-of-season weighted average in Australian Dollars per metric tonne (AUD/MT).

7. Click on the Submit Order button to proceed with the order. The system will process your order and return you to the Orders Page for your selected ABN and Season.

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8. Details of your new order will be displayed in the Open Orders – Pricing section.

More information about the Orders Page is available on page 30 of this User Guide.

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PLACING AN ORDER FOR THE INDIVIDUAL FUTURES CONTRACTOnce you have selected the Individual Futures Contract as your Product on the New Order page, the following screen will appear:

If you haven’t already nominated tonnage to the Individual Futures Contract for the chosen season, you must do so before you can price.

1. Declaration Type: Change the declaration type from ‘Pricing’ to ‘Nomination’

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The following screen will appear:

2. Pool Requirements: This shows undeclared tonnes (available to price) and the order increments for the pool you have chosen.

3. Order Details: This section details the ABN, Season and Pool you have already selected.

4. Tonnage (Tonnes Actual): Type the amount of GEI Sugar you wish to price in this order, taking note of the order increments noted in the pool requirements.

5. Click on the Submit Order button to finalise your nomination. You will then be returned to the updated Orders page below:

6. The new nomination can be seen under the Open Orders - Nomination section. The Tonnage Declaration page will also automatically update.

As you have now nominated tonnage to the Individual Futures Contract, you can go back to price the nomination.

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Navigate back to the New Orders page for the season you just nominated tonnes to and choose Individual Futures Contract in the Pool field. The following screen will appear:

1. Futures Months Exposure: The Individual Futures Contract requires the Growers to price against the four ICE11 futures contracts listed in a set ratio of 1:2:2:1. This is broken down into the following fields:

• Tonnage declaration: How much you have to price against each contract (as per nomination just completed).

• Tonnes Filled: Orders that have been successfully completed against this futures contract

• Tonnes Open: Orders that have been placed against the futures contract but are yet to be achieved (filled).

• Tonnes Available: Tonnes that are available to be priced against this futures contract.

2. Order Details: This section details the ABN, Season and Pool you have already pre-selected. Other key fields in this section include:

3. Declaration Type: This allows you to choose whether you would like to nominate tonnes to a particular pool (without setting a target price), or to price against a previous nomination. To price, select Pricing.

4. Futures Month: This is the Futures Month that you want the order to be priced against.

5. Tonnage (Tonnes Actual): This is where you can state the amount of GEI Sugar you want priced in this order.

6. Target Price (AUD/MT): This is where you can state the target price you wish to achieve against the Futures Month selected in Australian Dollars per metric tonne (AUD/MT).

7. Click on the magnifying glass symbol to the right of the Futures Month field to bring up your options. The following screen will appear:

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8. Highlight the Futures Month you wish to price against and click Select. Your order page will be updated - see below.

9. The Futures Month field will be updated with the Futures contract you have selected.

10. Allocate the tonnage you wish to price in the Tonnage (Tonnes/Actual) field.

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11. Note, you cannot exceed the Tonnes Available for that Futures Month noted in the Futures Month Exposure table at the top of the page.

12. Type in the target price you wish to achieve for this order in the Target Price (AUD/MT) field.

13. Click ‘Submit Order’. You will be redirected to the Orders page where you can see that the order placed now appears in the Open Orders - Pricing section. When the order is achieved (filled) it will move to the Filled Orders section:

EDITING OR CANCELLING A PRICING ORDERExisting pricing orders in the QSL Direct system have one of the following statuses:

• Open Orders - Pricing: This is an order that has been placed with QSL but has not yet been filled.

• Open Orders - After Hours Edit: This is an order that has been placed with QSL after the 3pm daily deadline. Orders will not be submitted to the bank to be filled until the following business day.

At 3pm every business day, the QSL Direct system collects all orders with a status of Open Orders - Pricing to submit to the banks to be filled. Once this happens, these orders can no longer be changed. The following morning, any orders not filled are returned to a status of Open Orders - Pricing. Orders that are Open Orders - Pricing can be changed or cancelled up until 3pm on any business day up until the relevant Pricing Completion Date of the Order. For details of this date, please refer to the Pricing Pool Terms available at www.qsl.com.au

To edit an Open Orders - Pricing Order, open the Orders Page for the ABN and Season of the Order you wish to edit (see page 30 for details on how to navigate to the Orders Page). Orders and nominations available to edit have an arrow beside their Order Status, as illustrated on the following screenshot:


1. Click on the arrow beside the Order Status of the order you wish to edit

2. Click Edit/Cancel Order. This will open the Pool Order Details form, as illustrated below:

3. To edit the order, make the changes you want directly in the relevant field, such as Tonnage (Tonnes Actual), or Target Price. Then click Edit Order.

4. To cancel the order, click Cancel Order.

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MONITORING YOUR ORDERSYou will be notified by QSL Direct via an email whenever an open order is filled.

You can monitor the status of your orders by accessing the following pages:

HOME PAGE

1. The Recent Filled Orders/QSL Statements tab displays the orders which have been filled for the selected ABN within the last 30 days. Simply click on this tab to expand or reduce this section.

2. To view the orders associated with any of your other ABNs, just click on your ABN in the top menu bar to open the drop-down list of your ABNs and select the ABN required.

TONNAGE DECLARATION PAGE

The Tonnage Declaration Page provides an overview of open and filled pricing orders for each of your Grower-Managed Pricing Products for the ABN and Season selected. See Page 27 for details on how to access the Tonnage Declaration Page.

ORDERS PAGE

The Orders Page for the ABN and Season selected displays:

• Open Orders – Nominations

• Open Orders – Pricing

• Filled Orders

• Cancelled Orders

See page 30 for details on how to access the Orders Page

NEED MORE HELP?


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The QSL Direct system will automatically close your session and sign you out of the account after 30 minutes of inactivity.

However, QSL recommends that you actively sign out of your account whenever you are finished working in the system. To do this, follow these simple instructions:

1. You can sign out from any page in QSL Direct. Just go to the top menu bar and click on your name.

2. A drop-down list will appear. Select Sign Out. This will sign you out of QSL Direct and take you back to the Log-in Page.

NEED MORE HELP?


SIGNING OUT

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Got a question about QSL Direct? The following Frequently Asked Questions may answer your query.

PORTAL ACCESSWhere are my login details?

Your username will be sent by email. The email will include a link which you click on to set up your password. Your password needs to be at least 8 characters – including at least 1 uppercase, 1 lowercase and 1 number. Once you set your password, you can log in with your username and new password.

What is the passcode?

Once you’ve logged on with your username and password, a new screen asking for a passcode will appear. An SMS will be sent to your nominated mobile phone with a one-time passcode, which you will need to enter on this screen. Once you successfully enter the passcode, you will then be able to access the portal home page. Please note that while your username and password will stay the same, you will receive a new passcode via SMS each time you log on and will need to use this updated passcode to complete the log-in process.

How do I reset my password?

Click on the “Forgot your password?” link on the QSL Direct log-in page. You will be asked to enter your User Name and Email Address. An email will be sent to your nominated email address with instructions on how to reset your password.

What happens if I don’t have my mobile on me when I want to log in? How will I receive the SMS passcode?

We can issue you with a one-time passcode over the telephone if you call 1800 870 756 or if you attend in person at one of our offices. You’ll need to answer some account questions so that we can verify your identity.

What are the minimum system requirements to access the portal?

You’ll need a modern internet browser. These include:

• Internet Explorer 9, 10, 11 and Microsoft “Edge” browser (MS Windows XP, 7, 8, 8.1 and 10)

• Chrome (Mac OSX 10.x, Windows XP+, Phones and Tablets) – latest version

• Firefox (Mac OSX 10.x, Windows XP+) – latest version

• Safari (Mac 10.x, iPhones and iPads) – latest version

• Opera (various operating systems and phones, tablets) – latest version

MARKETING NOMINATIONSHow do I nominate QSL as my GEI Sugar Marketer for some or all of my GEI Sugar?

GEI Sugar Marketing nominations for each season close on 31 October in the year before crushing starts. See below for details of how to submit your marketing nomination:

Far Northern Milling (FNM), Bundaberg Sugar and Isis Central Sugar Mill growers access QSL marketing under their miller’s supply agreements with QSL and so do not need to nominate QSL as their marketer.

Mackay Sugar growers need to nominate QSL as their GEI Sugar Marketer via the GEI Sugar Marketer Nomination Form available from QSL or your miller.

MSF Sugar growers are required to nominate via the Pool Manager Nomination Form within your Grower Pricing Agreement with your miller.

Tully Sugar growers are required to nominate via the Sugar Marketing Entity Nomination form available from your miller.

Wilmar growers are required to nominate via your Cane Supply Agreement (CSA).

For more information, please contact your local QSL Representative.

You need to have a Grower Pricing Agreement (GPA) in place with QSL before you can begin making pool nominations and place pricing orders.

FREQUENTLY ASKED QUESTIONS


When do I need to nominate QSL as my GEI Sugar Marketer?

You must finalise your GEI Sugar Marketer nomination for each season by 31 October in the year before crushing starts. Please note that your QSL pricing allocations do not need to be finalised until the Pricing Declaration Date on 30 April each year.

What happens if I don’t make a nomination?

If you don’t make a marketing nomination, your Miller could be your default marketer. For this reason, if you would like to use any QSL pricing or marketing services, including the Harvest Pool, we urge you to nominate us as a GEI Sugar Marketer by the Marketing Declaration Date (This does not apply to FNM, Bundaberg Sugar or Isis Mill suppliers). Visit our website (www.qsl.com.au) or contact your local QSL Grower Service Team member for details of the nomination process and associated deadlines.

Can I change my marketing nomination?

You can change your marketing nomination up until the Marketing Declaration Date of 31 October in the year before crushing commences, provided you have not priced tonnage with QSL. If you have nominated and priced tonnage you cannot change your marketing nomination for that tonnage. Please see your local QSL representative for more information.

POOLS AND PRICING NOMINATIONSWhich pools does QSL offer?

QSL offers the following pools to growers, however some Mills may restrict their availability:

Grower-Managed

• QSL Target Price Contract

• QSL Individual Futures Contract

• Self-Managed Harvest

QSL-Managed

• QSL Actively Managed Pool

• QSL Early-Start Actively Managed Pool

• QSL Guaranteed Floor Pool

• QSL 2-Season Actively Managed Pool

• QSL 3-Season Actively Managed Pool

• QSL Harvest Pool

• QSL US Quota Pool

These pools have a range of risk profiles and different constraints so it is important that you understand these before nominating tonnage to any QSL pool or pricing product and that you read the Pricing Pool Terms available at www.qsl.com.au.

Do I have to participate in the Harvest Pool?

Yes. The Harvest Pool is used to help manage production risk and at least 35% of your GEI Sugar nomination to QSL must be in the Harvest Pool. You can allocate more than 35% to the Harvest Pool if you wish.

How does the Harvest Pool work?

A portion of the Harvest Pool’s tonnage is allocated as a Production Buffer which is not sold or priced until it is physically received by QSL (or is almost certain to be physically received). This and the variable nature of the pool’s tonnage can lead to greater price volatility than that experienced in QSL’s committed-tonnage pools. Further information regarding the Harvest Pool is included in its Pricing Pool Terms, which you can read at www.qsl.com.au.

Do I have to put tonnage in the US Quota?

Yes. The US raw sugar market is usually the highest paying due to its quota system, which limits international access. QSL requires you to allocate a set amount of sugar production to the US Quota (up to 5%) as the actual tonnage allocated to QSL is advised by the Australian Government after the start of the season. Any difference between the amount set aside by you and the actual amount allocated to QSL is absorbed by the Harvest Pool. Further information is contained in the Pricing Pool Terms, which can be accessed on the QSL website at www.qsl.com.au.

Can I put more tonnage in the US Quota?

Not directly. If there is an increase in the actual allocation in comparison to the forecast an adjustment will be made by QSL to your Harvest Pool tonnage to provide for the additional US Quota.


Accelerated Advances – How does this work? How do I select this option?

Accelerated Advances means you can expect to receive 90% of the pool value by the end of the crush for the relevant Season. You can elect to opt in to the Accelerated Advances for eligible pools (Target Price Contract, QSL Guaranteed Floor Pool and Individual Futures Contract). You make this election in the QSL Direct portal and this applies to any eligible pools if you select this. Any additional costs associated with delivering Accelerated Advances (i.e. increased interest charges) are incorporated into your returns from the applicable pools.

What QSL-managed pools can I nominate for future seasons?

QSL offers two future season QSL-managed pools – the QSL 2-Season Actively Managed Pool and 3-Season Actively Managed Pool. Nominations for these must be made by the Pricing Declaration Date on 30 April each year.

What is the Shared Pool? How do I nominate for the Shared Pool?

At the end of the Season all QSL pricing pools receive an allocation of revenues and costs associated with the sales and marketing of sugar. This allocation is known as the Shared Pool. You don’t nominate to participate in the Shared Pool – a Shared Pool allocation is applied to every tonne you market with QSL.

What is 1:2:2:1?

All Committed Sugar Pools, including Grower-Managed Pricing Products, are priced in a ratio of 1:2:2:1 respectively against the July, October, March and May Futures positions.

For example, a 30-tonne order for the Target Price Contract would be priced:

• July: 5 tonnes

• October: 10 tonnes

• March: 10 tonnes

• May: 5 tonnes

The US Quota Pool is the only exception to this pricing ratio, due to the nature of sales made to the US.

ORDERSWhat level should I place my order at?

QSL cannot provide you with pricing, financial or investment advice. However, we do provide extensive market data and analysis on our website which is available for you to read and form your own market view. Ultimately the decision of what level to place orders at is yours. With this in mind, it is recommended that you invest sufficient time in digesting all available market information so you can place an order that is appropriate for you and your business. If you are uncomfortable placing your own orders you should consider nominating your tonnage to a QSL-managed pool where we will make these decisions on your behalf.

What is the difference between the Individual Futures Contract (IFC) and the Target Price Contract (TPC)?

Both products provide growers with access to forward pricing of sugar for future seasons. The main difference between them relates to the number of pricing decisions required throughout the year and minimum tonnage requirements. The IFC allows growers to price their GEI Sugar incrementally, with separate pricing decisions for each of the 4 individual futures contracts. Minimum tonnage is 60 tonnes for nominations and 10 tonnes for orders (higher in MSF and Tully Sugar Milling regions). The TPC does not require separate pricing decisions for each futures contract as it allows growers to ‘roll’ unfilled orders. Minimum tonnage is 10 tonnes for nominations and orders. You should seek independent financial advice before making any pricing decisions.

How do I place an order at current market levels?

If you’re looking to place an order which you would like filled at approximately the indicative pricing levels you see on the home page of the QSL Direct portal today you will need to place an order below that indicative level in the pool appropriate to the tonnage you would like to commit. This doesn’t mean that you will be filled below market at the level you specified, but gives QSL and the bank the necessary flexibility to fill your order at the best price possible upon market open. For example, the indicative price may be $575, you place your order at $570, then market opens at $574 and that is the price you will get filled at.

My order was at $580 and market closed at $585, why didn’t I get the higher price?

When a grower pricing order is placed above current market levels, QSL and the bank will endeavour to fill that order as and when the target price level is reached. So in this instance the market went through the target price level of $580 and was filled as directed. Grower-managed pricing is exactly that and neither QSL nor the bank has the remit to take a decision not to fill at the level instructed and hold out for a better price. The inherent risk in doing so is that the order may not get filled at all if the price falls away again.


Can I manage my own pricing decisions during the current season?

Yes. The Individual Futures Contract, Target Price Contract and Self-Managed Harvest Pool are Grower-Managed options that allow you to make current season pricing decisions. Please read the Pricing Pool Terms and Conditions available at www.qsl.com.au for further information.

Why can’t I create a pricing order even though I can view my account in the portal?

It could be due to access restrictions. Only one user per tax entity (ABN) has the authority to create a pricing order, but there may be several users (for example, a spouse, child/parent, sibling, accountant, etc) who are authorised to view the account. If you can’t create a pricing order, it may be that you are set up as an Authorised Viewer to the account, rather than the Pricing Manager. Your access level is displayed on your QSL Direct home page.


Queensland Sugar Limited ABN 76 090 152 211

Level 12348 Edward StreetBrisbane Queensland 4000GPO Box 891, BrisbaneQueensland 4001AUSTRALIA

Telephone +61 7 3004 4400Facsimile +61 7 3004 4499Email [email protected]

www.qsl.com.au

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