qp and nos - hair stylistv2 · sa11. manner and tone, professional, supportive, respectful,...
TRANSCRIPT
Contents1. IntroductionandContacts…..…………….…..Page1
2. QualificationsPack……….…………..…...……..Page2
3. GlossaryofKeyTerms…………..………….…..Page3
4. OSUnits……………………..…………………….…...Page5
5. Annexure:NomenclatureforQP&OS…Page62
6. AssessmentCriteria………………………..….…Page64
technology c o n s u l t i n g
Qualifications Pack-Hair Stylist
SECTOR:BEAUTY&WELLNESS
SUB-SECTOR:BEAUTY&SALONS
OCCUPATION:HAIRCARESERVICES
REFERENCEID:BWS/Q0202
ALIGNEDTO:NCO-2004/5141.15
Brief Job Description: A hairstylist is a professionally trained individual whospecialisesinhaircaretreatments.AHairStylistperformsvariousdutiessuchassuch as shampooing, trimming, cutting, blow drying, colouring and treatmentforhairdamageandrepair.AHairStylistneedstounderstandtheintricaciesofcuttingandstylinghair,whilealsoknowinghowtokeephairhealthy.
PersonalAttributes:Thisjobrequiresanindividualwithexperienceinhaircaretreatmentstoprovidearangeofservicesefficientlyandeffectivelyinasafeandhygienic working environment. The individual must exhibit a pleasantpersonality, excellent interpersonal and communication skills and be sensitivewhendealingwithclientsforhaircaretreatments.Theindividualmustexhibitaneat personal appearance at all times have good hand-eye coordination. Theindividualmust be pleasant and tactfulwhen dealingwith clients and have agenuineinterestinpeople.
EYE ON IT Current Industry Trends
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Introduction
Whatare Occupational Standards(OS)?
Ø OSdescribewhatindividualsneedtodo,knowandunderstandinordertocarryoutaparticularjobroleorfunction
Ø OSare
performancestandardsthatindividualsmustachievewhencarryingoutfunctionsintheworkplace,togetherwithspecificationsoftheunderpinningknowledgeandunderstanding
Contact Us:
Beauty&WellnessSectorSkillCouncilOfficeno-405-406,DLFCityCourtM.G.Road,Sikanderpur,Gurgaon-122002+911244269030-31
E-mail:[email protected]
QUALIFICATIONSPACK-OCCUPATIONALSTANDARDSFORBEAUTY&WELLNESS
QualificationsPackForHairStylist
2
QualificationsPackCode BWS/Q0202JobRole HairStylistCredits(NSQF) TBD Versionnumber 1.0Sector Beauty&Wellness Draftedon 01/03/15Sub-sector Beauty&Salons Lastreviewedon 20/05/15Occupation HairCareServices Nextreviewdate 20/05/16
NSQCClearanceon NA
JobRole HairStylist
RoleDescription Performservicessuchasshampooing,trimming,cutting,blowdrying,colouringandtreatment
NSQFlevelMinimumEducationalQualificationsMaximumEducationalQualifications
4ClassVIII/theabilitytoread/writeandcommunicateeffectivelyonthejobroleNotApplicable
Training(Suggestedbutnotmandatory)
1. Level3AssistantHairStylistOR
1.Courseinblowdry,shampooandconditioningofhair,cutandstyle,colourandlighten,permandneutralizeandhairrelaxationtechniques
2.Courseinhairproducts3.Courseinstructure,function,characteristicsofhairtypes
Experience 24monthsasahairstylistinasalon
ApplicableNationalOccupationalStandards(NOS)
Compulsory:1. BWS/N9001Prepareandmaintainworkarea2. BWS/N0205PerformBlowdryingofhair3. BWS/N0202Shampoo,conditionthehairandscalp4. BWS/N0206PerformScalpMassageandHairSpaServices5. BWS/N0207Cuthair6. BWS/N0208Performhairstylinganddressing7. BWS/N0209Colourandlightenhair8. BWS/N0210Permandneutralizehair9. BWS/N0211Performhairrelaxingandstraighteningservices10. BWS/N9002Maintainhealthandsafetyofworkarea11. BWS/N9003Createapositiveimpressionatworkarea
Optional:Notapplicable
PerformanceCriteria AsdescribedintherelevantOSunits
JobDe
tails
QualificationsPackForHairStylist
3
Keywords/Terms Description
Sector
Sector is a conglomeration of different business operations having similarbusinesses and interests. It may also be defined as a distinct subset of theeconomywhosecomponentssharesimilarcharacteristicsandinterests.
Sub-sector Sub-sector is derived from a further breakdown based on the characteristics
andinterestsofitscomponents.Occupation Occupationisasetofjobroles,whichperformsimilar/relatedsetoffunctions
inanindustry.Function
Function isanactivitynecessaryforachievingthekeypurposeofthesector,occupation,orareaofwork,whichcanbecarriedoutbyapersonoragroupofpersons.FunctionsareidentifiedthroughanalysisandformthebasisofOS.
JobRole Jobroledefinesauniquesetoffunctionsthattogetherformaunique
employmentopportunityinanorganization.OS
OS specify the standards of performance an individual must achieve whencarrying out a function in the workplace, togetherwith the knowledge andunderstanding they need to meet that standard consistently. OccupationalStandardsareapplicablebothintheIndianandglobalcontexts.
PerformanceCriteria
Performance Criteria are statements that together specify the standard ofperformancerequiredwhencarryingoutatask.
NOS NOSareOccupationalStandardswhichapplyuniquelyintheIndiancontext.QualificationsPackCode
Qualifications Pack Code is a unique reference code that identifies aqualificationspack.
QualificationsPack
Qualifications Pack comprises the set of OS, together with the educational,training and other criteria required to perform a job role. A QualificationsPackisassignedauniquequalificationpackcode.
UnitCode UnitCodeisauniqueidentifierforanOccupationalStandard,whichis
denotedbyan‘N’UnitTitle UnitTitlegivesaclearoverallstatementaboutwhattheincumbentshouldbe
abletodo.Description
Descriptiongivesashort summaryof theunit content.Thiswouldbehelpfulto anyone searching on a database to verify that this is the appropriate OStheyarelookingfor.
KnowledgeandUnderstanding
Knowledge and Understanding are statements which together specify thetechnical, generic,professionalandorganizational specific knowledge thatanindividualneedsinordertoperformtotherequiredstandard.
OrganizationalContext
Organizational Context includes the way the organization is structured andhowitoperates, includingtheextentofoperativeknowledgemanagershaveoftheirrelevantareasofresponsibility.
TechnicalKnowledge
TechnicalKnowledge is thespecificknowledgeneeded to accomplishspecificdesignatedresponsibilities.
CoreSkillsorGenericSkills
CoreSkillsorGeneric Skills areagroupofskills thatarekey to learningandworking in today's world. These skills are typically needed in any workenvironment. Inthecontextof theOS, these includecommunicationrelatedskillsthatareapplicabletomostjobroles.
Defin
ition
s
QualificationsPackForHairStylist
4
Keywords/Terms Description
B&WSSC Beauty&WellnessSectorSkillCouncilNOS NationalOccupationalStandardsNSQF NationalSkillsQualificationFrameworkNVEQF NationalVocationalEducationalQualificationFrameworkNVQF NationalVocationalQualificationFrameworkOS OccupationalStandardsPC PerformanceCriteriaQP QualificationPackSSC SectorSkillsCouncil
Acronyms
BWS/N9001 Prepare and maintain work area
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NOS
NationalOccupationalStandards
---------------------------------------------------------------------------------------------------------------------------------------
Overview ThisOSunitisaboutpreparingtheequipment,productsandworkareaaheadofservicedelivery toensuretheefficiencyandeffectivenessofconductingtreatmentsconsideringthestandardsofoperationofthesalon.
National Occupational Standard
BWS/N9001 Prepare and maintain work area
6|P a g e
NOS
NationalOccupationalStandards
UnitCode BWS/N9001
UnitTitle(Task) PrepareandmaintainworkareaDescription Preparetheequipment,productsandworkareaaheadofservicedeliverytoensure
theefficientlyandeffectivenessofconductingtreatmentsconsideringthestandardsofoperationofthesalon
Scope Thisunit/taskcoversthefollowing:• Preparingtheworkareaandsetting-upofequipmentandproductsrequired
forthetreatments
PerformanceCriteria(PC)w.r.t.theScope
Element PerformanceCriteriaPrepareandmaintainworkarea
PC1. ensurethatenvironmentalconditionsaresuitablefortheclientandthetreatmenttobecarriedoutinahygieneandsafeenvironment
PC2. selectsuitableequipmentandproductsrequiredforthetreatmentPC3. setuptheequipmentandpreparetheproductsfortreatmentsinadherence
tothesalonproceduresandproduct/equipmentguidelinesPC4. placetheproductsinthetrolleyforthetreatmentPC5. sterilize,disinfectandplacethetoolsonthetrayPC6. disposewastematerialsinadherencetothesalon'sandindustry
requirementsPC7. storerecords,materialsandequipmentsecurelyinlinewiththesalon’s
policiesKnowledgeandUnderstanding(K)A. Organizational
Context(Knowledgeoftheorganizationanditsprocesses)
Theuser/individualonthejobneedstoknowandunderstand:KA1. organization’sstandardsofperformanceandsequenceofservicesKA2. rangeofservicesandproductsofferedbytheorganizationKA3. healthandsafetyrequirementsintheorganization
B.TechnicalKnowledge
Theuser/individualonthejobneedstoknowandunderstand:KB1. typesofproducts,materialsandequipmentrequiredforthetreatmentKB2. processandproductstosterilizeanddisinfectequipment/toolsKB3. manufacturer’sinstructionsrelatedtoequipmentandproductuseand
cleaningKB4. knowledgeofapplicablelegislationrelatingtotheworkplace(forexample
healthandsafety,workplaceregulations,useofworkequipment,controlofsubstanceshazardoustohealth,handling/storage/disposal/cautionsofuseofproducts,fireprecautions,occurrences,hygienepractice,disposalofwaste,environmentalprotection
Skills(S)[Optional]
A. CoreSkills/GenericSkills
WritingSkillsTheuser/individualonthejobneedstoknowandunderstandhowto:SA1. maintainaccuraterecordsofclient,treatments,operatingandclosing
checklists,productstockstatusSA2. readingandwritingcomprehensiontounderstand,communicateand
maintainprocesses,techniques,records,policiesandprocedures
Nationa
lOccup
ationa
lStand
ard
BWS/N9001 Prepare and maintain work area
7|P a g e
NOS
NationalOccupationalStandards
ReadingSkillsTheuser/individualonthejobneedstoknowandunderstandhowto:SA3. readaboutnewproductsandserviceswithreferencetotheorganizationand
alsofromexternalforumssuchaswebsitesandblogsSA4. keepabreastwiththelatestknowledgebyreadingbrochures,pamphlets,and
productinformationsheetsSA5. readingandwritingcomprehensiontounderstand,communicateand
maintainprocesses,techniques,records,policiesandproceduresOralCommunication(ListeningandSpeakingskills)Theuser/individualonthejobneedstoknowandunderstandhowto:SA6. discusstasklists,schedules,andwork-loadswithco-workersSA7. questioncustomers/clientsappropriatelyinordertounderstandthenature
oftheproblemandmakeadiagnosisSA8. giveclearinstructionstocustomers/clientsSA9. keepcustomers/clientsinformedaboutprogressSA10. avoidusingjargon,slangoracronymswhencommunicatingwithacustomer/
client,unlessitisrequiredSA11. mannerandtone,professional,supportive,respectful,sensitivetoclientSA12. speakclearlyandpreciselyinacourteousmanneranddevelopaprofessional
relationshipwiththeclientSA13. understandthedirectivespasseddownbysupervisorsSA14. abilitytolistenandunderstandthelocallanguageindealingwithclientsand
maintainclientconfidentialityB.ProfessionalSkills DecisionMaking
Theuser/individualonthejobneedstoknowandunderstandhowto:SB1. makedecisionspertainingtotheconcernedareaofwork
PlanandOrganizeTheuser/individualonthejobneedstoknowandunderstandhowto:SB2. planandorganizeservicefeedbackfiles/documentsSB3. planandmanageworkroutinebasedonsalonprocedureSB4. understandtheclientschedulingandbookingsandmaintaintheworkarea,
equipmentandproductstockstomeetthescheduleSB5. maintainaccuraterecordsofclients,treatmentsandproductstocklevelsSB6. acceptfeedbackinapositivemanneranddevelopontheshortcomings
CustomerCentricityTheuser/individualonthejobneedstoknowandunderstandhowto:SB7. committedtoserviceexcellence,courteous,pleasantpersonalitySB8. managerelationshipswithcustomerswhomaybestressed,frustrated,
confused,orangrySB9. buildcustomerrelationshipsandusecustomercentricapproachSB10. clean,sportingtheprofessionaluniform,neatcombedhair,closed-in
footwear,personalhygieneandcleanliness(shower/bath),oralhygiene(cleanteeth,freshbreath)
SB11. maintainahygienicworkareaadheringtothesalonandapplicablelegalhealthandsafetystandards
SB12. sanitizethehandsandcleanallworkingsurfaces,usedisposableproductsand
BWS/N9001 Prepare and maintain work area
8|P a g e
NOS
NationalOccupationalStandards
sterilizedtoolsSB13. managethestorage/disposal/cautionsofuseofproducts,fireprecautions,
occurrences,hygienepractice,disposalofwasteandenvironmentalprotection
SB14. handle,useandstoreproducts,toolsandequipmentsafelytomeetwiththemanufacturer’sinstructions
ProblemSolvingTheuser/individualonthejobneedstoknowandunderstandhowto:SB15. thinkthroughtheproblem,evaluatethepossiblesolution(s)andsuggestan
optimum/bestpossiblesolution(s)SB16. dealwithclientslackingthetechnicalbackgroundtosolvetheproblemon
theirownSB17. identifyimmediateortemporarysolutionstoresolvedelays
AnalyticalThinkingTheuser/individualonthejobneedstoknowandunderstandhowto:
SB18. usetheexistingdatatoarriveatspecificdatapointsSB19. usetheexistingdatapointstogeneraterequiredreportsforbusiness
CriticalThinkingTheuser/individualonthejobneedstoknowandunderstandhowto:SB20. apply,analyze,andevaluatetheinformationgatheredfromobservation,
experience,reasoning,orcommunication,asaguidetothoughtandactionSB21. participateinselfdevelopmentaltrainingactivitiestoenhanceone’s
knowledgeofsalonperformancestandardsandapplicablehealthandsafetylegislativerequirements
BWS/N9001 Prepare and maintain work area
9|P a g e
NOS
NationalOccupationalStandards
NOS Version Control
BacktoTop
NOSCode BWS/N9001
Credits(NSQF) TBD Versionnumber 1.0
Industry Beauty&Wellness Draftedon 01/03/2015
IndustrySub-sector Beauty&Salons Lastreviewedon 20/05/2015
Occupation HairCareServices Nextreviewdate 20/05/2016
BWS/N0205 Perform Blow drying of hair
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NOS NationalOccupationalStandards
National Occupational Standard
--------------------------------------------------------------------------------------------------------------------------------------
OverviewThisOSunitisaboutapplyinghairdryertoperformblowdryalignedtothestandardsofoperationofthesalon.
BWS/N0205 Perform Blow drying of hair
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NOS NationalOccupationalStandards
UnitCode BWS/N0205
UnitTitle(Task) PerformBlowdryingofhairDescription Usehairdryertoblowdryhair
Scope Thisunit/taskcoversthefollowing:• Applyinghairdryertoperformblowdry
PerformanceCriteria(PC)w.r.t.theScope
Element PerformanceCriteriaBlowdryhair
PC1. adheretothehealthandsafetystandardslaidoutbythemanufacturerand
salonPC2. positionselfandclientthroughouttreatmenttoensurecomfortand
wellbeingPC3. clarifytheclient'sunderstandingandexpectationpriortocommencementof
theblowdryprocedurePC4. performandadapttheprocedureusingmaterials,equipmentandtechniques
correctlyandsafelytomeettheneedsoftheclientPC5. applystylingproducts,ifrequiredandmaintainaregularchecktominimise
theriskofdamagetothehairPC6. performvariousblowdryingtechniquetoachievethedesiredlook
• Blow-waving• Blow-drying• Scrunchdrying• Fingerorhanddrying• Blowcombing• Blow–strechingorstraigtening
PC7. completetheproceduretothesatisfactionoftheclientinacommerciallyacceptabletime
PC8. providespecificafter-procedure,homecareadviceandrecommendationsforproductuseandfurthertreatmentstotheclient
KnowledgeandUnderstanding(K)A. Organizational
Context(Knowledgeoftheorganizationanditsprocesses)
Theuser/individualonthejobneedstoknowandunderstand:KA1. knowledgeoftheorganization’sstandardsofperformanceandsequenceof
servicesKA2. knowledgeoftherangeofservicesandproductsofferedbytheorganizationKA3. knowledgeofthehealthandsafetyrequirementsintheorganization
B.TechnicalKnowledge
Theuser/individualonthejobneedstoknowandunderstand:KB1. knowledgeofapplicablelegislationrelatingtotheworkplace(forexample
healthandsafety,workplaceregulations,useofworkequipment,handling/storage/disposal/cautionsofuseofproducts,fireprecautions,hygienepractice,disposalofwaste,environmentalprotection
KB2. knowledgeofthestructure,function,characteristicsofhairtypesKB3. knowledgeofhairstructureandhairshaftKB4. knowledgeofblowdryingtools.
• handhelddryerandattachments• differentsizeandtypesofbrushes
Nationa
lOccup
ationa
lStand
ard
BWS/N0205 Perform Blow drying of hair
12|P a g e
NOS NationalOccupationalStandards
• variouscombsKB5. knowledgeofblowdryingtechniqueandproductsKB6. methodofmanagingandcontrollinghairsectionsduringthedryingprocessKB7. knowledgeofblowdryingproducts
• blowstylingaids• dressingaids• settingaids• protectors• curlenhancers
KB8. theeffectofthehumidityanddryingprocessonthehairKB9. effectofincorrectapplicationofheatonthehairandscalp
Skills(S)[Optional]
A. CoreSkills/GenericSkills
WritingSkillsTheuser/individualonthejobneedstoknowandunderstandhowto:SA1. maintainaccuraterecordsofclient,treatments,operatingandclosing
checklists,productstockstatusSA2. readingandwritingcomprehensiontounderstand,communicateand
maintainprocesses,techniques,records,policiesandproceduresReadingSkillsTheuser/individualonthejobneedstoknowandunderstandhowto:SA3. readaboutnewproductsandserviceswithreferencetotheorganizationand
alsofromexternalforumssuchaswebsitesandblogsSA4. keepabreastwiththelatestknowledgebyreadingbrochures,pamphlets,and
productinformationsheetsSA5. readingandwritingcomprehensiontounderstand,communicateand
maintainprocesses,techniques,records,policiesandproceduresOralCommunication(ListeningandSpeakingskills)Theuser/individualonthejobneedstoknowandunderstandhowto:SA6. discusstasklists,schedules,andwork-loadswithco-workersSA7. questioncustomers/clientsappropriatelyinordertounderstandthenature
oftheproblemandmakeadiagnosisSA8. giveclearinstructionstocustomers/clientsSA9. keepcustomers/clientsinformedaboutprogressSA10. avoidusingjargon,slangoracronymswhencommunicatingwithacustomer/
client,unlessitisrequiredSA11. mannerandtone,professional,supportive,respectful,sensitivetoclientSA12. speakclearlyandpreciselyinacourteousmanneranddevelopaprofessional
relationshipwiththeclientSA13. understandthedirectivespasseddownbysupervisorsSA14. abilitytolistenandunderstandthelocallanguageindealingwithclientsand
maintainclientconfidentialityB.ProfessionalSkills DecisionMaking
Theuser/individualonthejobneedstoknowandunderstandhowto:SB1. makedecisionspertainingtotheconcernedareaofwork
PlanandOrganizeTheuser/individualonthejobneedstoknowandunderstandhowto:
BWS/N0205 Perform Blow drying of hair
13|P a g e
NOS NationalOccupationalStandards
SB2. planandorganizeservicefeedbackfiles/documentsSB3. planandmanageworkroutinebasedonsalonprocedureSB4. understandtheclientschedulingandbookingsandmaintaintheworkarea,
equipmentandproductstockstomeetthescheduleSB5. maintainaccuraterecordsofclients,treatmentsandproductstocklevelsSB6. acceptfeedbackinapositivemanneranddevelopontheshortcomings
CustomerCentricityTheuser/individualonthejobneedstoknowandunderstandhowto:SB7. committedtoserviceexcellence,courteous,pleasantpersonalitySB8. managerelationshipswithcustomerswhomaybestressed,frustrated,
confused,orangrySB9. buildcustomerrelationshipsandusecustomercentricapproachSB10. clean,sportingtheprofessionaluniform,neatcombedhair,closed-in
footwear,personalhygieneandcleanliness(shower/bath),oralhygiene(cleanteeth,freshbreath)
SB11. maintainahygienicworkareaadheringtothesalonandapplicablelegalhealthandsafetystandards
SB12. sanitizethehandsandcleanallworkingsurfaces,usedisposableproductsandsterilizedtools
SB13. managethestorage/disposal/cautionsofuseofproducts,fireprecautions,occurrences,hygienepractice,disposalofwasteandenvironmentalprotection
SB14. handle,useandstoreproducts,toolsandequipmentsafelytomeetwiththemanufacturer’sinstructions
ProblemSolvingTheuser/individualonthejobneedstoknowandunderstandhowto:SB15. thinkthroughtheproblem,evaluatethepossiblesolution(s)andsuggestan
optimum/bestpossiblesolution(s)SB16. dealwithclientslackingthetechnicalbackgroundtosolvetheproblemon
theirownSB17. identifyimmediateortemporarysolutionstoresolvedelays
AnalyticalThinkingTheuser/individualonthejobneedstoknowandunderstandhowto:SB18. usetheexistingdatatoarriveatspecificdatapointsSB19. usetheexistingdatapointstogeneraterequiredreportsforbusiness
CriticalThinkingTheuser/individualonthejobneedstoknowandunderstandhowto:SB20. apply,analyze,andevaluatetheinformationgatheredfromobservation,
experience,reasoning,orcommunication,asaguidetothoughtandactionSB21. participateinselfdevelopmentaltrainingactivitiestoenhanceone’s
knowledgeofsalonperformancestandardsandapplicablehealthandsafetylegislativerequirements
BWS/N0205 Perform Blow drying of hair
14|P a g e
NOS NationalOccupationalStandards
NOS Version Control
BacktoTop
NOSCode BWS/N0205
Credits(NSQF) TBD Versionnumber 1.0
Industry Beauty&Wellness Draftedon 01/03/2015
IndustrySub-sector Beauty&Salons Lastreviewedon 20/05/2015
Occupation HairCareServices Nextreviewdate 20/05/2016
BWS/N0202 Shampoo, condition the hair and scalp
15|P a g e
NOS
NationalOccupationalStandards
National Occupational Standard
--------------------------------------------------------------------------------------------------------------------------------------
OverviewThis OS unit is about shampooing, conditioning and treating the hair using a range ofproductsandtechniques.
BWS/N0202 Shampoo, condition the hair and scalp
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NOS
NationalOccupationalStandards
UnitCode BWS/N0202
UnitTitle(Task) Shampoo,conditionthehairandscalpDescription Shampoo,conditionandtreatthehairandscalpusingarangeofproductsand
massagetechniquesScope Thisunit/taskcoversthefollowing:
1. Preparingselfandclient2. Shampooingandconditioninghair
PerformanceCriteria(PC)w.r.t.theScope
Element PerformanceCriteriaPrepareselfandclient
PC1. adheretothehealthandsafetystandardslaidoutbythemanufacturerandsalon
PC2. positionselfandclientthroughouttreatmenttoensureprivacy,comfortandwellbeing
PC3. prepareyourself,theclientandworkareaforshampooandconditioningservices
PC4. consultwiththeclienttoidentifytheconditionofthehairandscalpandprovidethesuitabletreatment
PC5. clarifytheclient'sunderstandingandexpectationpriortocommencementoftreatment
PC6. sanitizethehandspriortotreatmentcommencementPC7. preparetheclientandprovidesuitableprotectiveapparelPC8. selectandprepareproducts,toolsandequipmentthataresuitableforthe
client’shairandscalpconditiontomeettotheclient’sneedsandtreatmentplan
Shampoo,conditionthehair
PC9. carryoutandadaptmassagetechniquestosuittheclientneedsandtoperformthetreatmentplan
PC10. checkthewatertemperatureandflowtomeettheneedsoftheclient’shair,scalpandcomfort,andtoleavethehaircleanandfreeofproducts,dirtandgrease
PC11. performandfollowanaccurateshampooandconditioningtechnique,ensuringtheclientiscomfortablethroughouttheprocess
PC12. completetheshampooingandconditioningprocesswithsuitabletowelwrapproceduretoremoveexcessremainingwaterandrepositiontheclientcomfortably
PC13. disentanglehairwithoutcausingdamagetohairorscalpPC14. checktheclient’swellbeingthroughouttheserviceandgivingthenecessary
reassurancePC15. performandadaptthetreatmentusingmaterials,equipmentandtechniques
correctlyandsafelytomeettheneedsoftheclientPC16. promptlyreferproblemsthatcannotbesolvedtotherelevantsuperiorfor
actionPC17. completethetreatmenttothesatisfactionoftheclientinacommercially
acceptabletimePC18. recordthetreatmentaccuratelyandstoreinformationsecurelyinlinewith
thesalon’spoliciesPC19. providespecificafter-procedure,homecareadviceandrecommendationsfor
productuseandfurthertreatmentstotheclient
Nationa
lOccup
ationa
lStand
ard
BWS/N0202 Shampoo, condition the hair and scalp
17|P a g e
NOS
NationalOccupationalStandards
PC20. minimizethewastageofproductsandstorechemicalsandequipmentsecurelyposttreatment
PC21. disposeallwastesafetyaccordingtothesalon’sstandardsofhygieneandsafety
KnowledgeandUnderstanding(K)A. Organizational
Context(Knowledgeoftheorganizationanditsprocesses)
Theuser/individualonthejobneedstoknowandunderstand:KA1. knowledgeoftheorganization’sstandardsofperformanceandsequenceof
servicesKA2. knowledgeoftherangeofservicesandproductsofferedbytheorganizationKA3. knowledgeofthehealthandsafetyrequirementsintheorganization
B.TechnicalKnowledge
Theuser/individualonthejobneedstoknowandunderstand:KB1. knowledgeofhairandscalpconditionsandcausesandcontra-indicationsto
scalpmassageKB2. knowledgeofshampooing,conditioningandmassagetechniquesand
equipmentKB3. knowledgeofhairstructureandhairshaftKB4. knowledgeoftheactionofshampooandwatertocleansehairKB5. knowledgeoftheconsequencesofusingincorrectproductsKB6. knowledgeofthefactorsthataffectscalpmassage
Skills(S)[Optional]
A. CoreSkills/GenericSkills
WritingSkillsTheuser/individualonthejobneedstoknowandunderstandhowto:SA1. maintainaccuraterecordsofclient,treatments,operatingandclosing
checklists,productstockstatusSA2. readingandwritingcomprehensiontounderstand,communicateand
maintainprocesses,techniques,records,policiesandproceduresReadingSkillsTheuser/individualonthejobneedstoknowandunderstandhowto:SA3. readaboutnewproductsandserviceswithreferencetotheorganizationand
alsofromexternalforumssuchaswebsitesandblogsSA4. keepabreastwiththelatestknowledgebyreadingbrochures,pamphlets,and
productinformationsheetsSA5. readingandwritingcomprehensiontounderstand,communicateand
maintainprocesses,techniques,records,policiesandproceduresOralCommunication(ListeningandSpeakingskills)Theuser/individualonthejobneedstoknowandunderstandhowto:SA6. discusstasklists,schedules,andwork-loadswithco-workersSA7. questioncustomers/clientsappropriatelyinordertounderstandthenature
oftheproblemandmakeadiagnosisSA8. giveclearinstructionstocustomers/clientsSA9. keepcustomers/clientsinformedaboutprogressSA10. avoidusingjargon,slangoracronymswhencommunicatingwithacustomer/
client,unlessitisrequiredSA11. mannerandtone,professional,supportive,respectful,sensitivetoclientSA12. speakclearlyandpreciselyinacourteousmanneranddevelopaprofessional
relationshipwiththeclientSA13. understandthedirectivespasseddownbysupervisorsSA14. abilitytolistenandunderstandthelocallanguageindealingwithclientsand
maintainclientconfidentiality
BWS/N0202 Shampoo, condition the hair and scalp
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NationalOccupationalStandards
B.ProfessionalSkills DecisionMakingTheuser/individualonthejobneedstoknowandunderstandhowto:SB1. makedecisionspertainingtotheconcernedareaofwork
PlanandOrganizeTheuser/individualonthejobneedstoknowandunderstandhowto:SB2. planandorganizeservicefeedbackfiles/documentsSB3. planandmanageworkroutinebasedonsalonprocedureSB4. understandtheclientschedulingandbookingsandmaintaintheworkarea,
equipmentandproductstockstomeetthescheduleSB5. maintainaccuraterecordsofclients,treatmentsandproductstocklevelsSB6. acceptfeedbackinapositivemanneranddevelopontheshortcomings
CustomerCentricityTheuser/individualonthejobneedstoknowandunderstandhowto:SB7. committedtoserviceexcellence,courteous,pleasantpersonalitySB8. managerelationshipswithcustomerswhomaybestressed,frustrated,
confused,orangrySB9. buildcustomerrelationshipsandusecustomercentricapproachSB10. clean,sportingtheprofessionaluniform,neatcombedhair,closed-in
footwear,personalhygieneandcleanliness(shower/bath),oralhygiene(cleanteeth,freshbreath)
SB11. maintainahygienicworkareaadheringtothesalonandapplicablelegalhealthandsafetystandards
SB12. sanitizethehandsandcleanallworkingsurfaces,usedisposableproductsandsterilizedtools
SB13. managethestorage/disposal/cautionsofuseofproducts,fireprecautions,occurrences,hygienepractice,disposalofwasteandenvironmentalprotection
SB14. handle,useandstoreproducts,toolsandequipmentsafelytomeetwiththemanufacturer’sinstructions
ProblemSolvingTheuser/individualonthejobneedstoknowandunderstandhowto:SB15. thinkthroughtheproblem,evaluatethepossiblesolution(s)andsuggestan
optimum/bestpossiblesolution(s)SB16. dealwithclientslackingthetechnicalbackgroundtosolvetheproblemon
theirownSB17. identifyimmediateortemporarysolutionstoresolvedelays
AnalyticalThinkingTheuser/individualonthejobneedstoknowandunderstandhowto:SB18. usetheexistingdatatoarriveatspecificdatapointsSB19. usetheexistingdatapointstogeneraterequiredreportsforbusiness
CriticalThinkingTheuser/individualonthejobneedstoknowandunderstandhowto:SB20. apply,analyze,andevaluatetheinformationgatheredfromobservation,
experience,reasoning,orcommunication,asaguidetothoughtandactionSB21. participateinselfdevelopmentaltrainingactivitiestoenhanceone’s
knowledgeofsalonperformancestandardsandapplicablehealthandsafetylegislativerequirements
BWS/N0202 Shampoo, condition the hair and scalp
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NOS
NationalOccupationalStandards
NOS Version Control
BacktoTop
NOSCode BWS/N0202
Credits(NSQF) TBD Versionnumber 1.0
Industry Beauty&Wellness Draftedon 01/03/2015
IndustrySub-sector Beauty&Salons Lastreviewedon 20/05/2015
Occupation HairCareServices Nextreviewdate 20/05/2016
BWS/N0206 Perform Scalp Massage and Hair Spa Services
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NationalOccupationalStandards
National Occupational Standard
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Overview ThisOSunitisaboutperforminghairspaandscalpmassageandusingarangeofproductsandmassagetechniques.
BWS/N0206 Perform Scalp Massage and Hair Spa Services
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NationalOccupationalStandards
UnitCode BWS/N0206
UnitTitle(Task) PerformscalpmassageandhairspaservicesDescription Performhairspaandscalpmassageandusingarangeofproductsandmassage
techniquesScope Thisunit/taskcoversthefollowing:
1. Preparingselfandclient2. Performinghairspaandscalpmassage
PerformanceCriteria(PC)w.r.t.theScope
Element PerformanceCriteriaPrepareselfandclient
PC1. adheretothehealthandsafetystandardslaidoutbythemanufacturerandsalon
PC2. positionselfandclientthroughouttreatmenttoensureprivacy,comfortandwellbeing
PC3. prepareyourself,theclientandworkareaforshampooandconditioningservices
PC4. consultwiththeclienttoidentifytheconditionofthehairandscalpandprovidethesuitabletreatment
PC5. clarifytheclient'sunderstandingandexpectationpriortocommencementoftreatment
PC6. sanitizethehandspriortotreatmentcommencementPC7. preparetheclientandprovidesuitableprotectiveapparelPC8. selectandprepareproducts,toolsandequipmentthataresuitableforthe
client’shairandscalpconditiontomeettotheclient’sneedsandtreatmentplan
PC9. performapre-shampooortreatmentinaccordancewiththerequiredservicePerformscalpmassageandhairspaservices
PC10. selectasuitablemediumandperformhairspaandthescalpmassagePC11. performapostconditioningortreatmentinaccordancewiththerequired
serviceknowledgeoftherangeandspecificationsofcompetitorproductsskin,hairstructure,andtype
PC12. checktheclient’swellbeingthroughouttheserviceandgivingthenecessaryreassurance
PC13. performandadaptthetreatmentusingmaterials,equipmentandtechniquescorrectlyandsafelytomeettheneedsoftheclient
PC14. promptlyreferproblemsthatcannotbesolvedtotherelevantsuperiorforaction
PC15. completethetreatmenttothesatisfactionoftheclientinacommerciallyacceptabletime
PC16. recordthetreatmentaccuratelyandstoreinformationsecurelyinlinewiththesalon’spolicies
PC17. providespecificafter-procedure,homecareadviceandrecommendationsforproductuseandfurthertreatmentstotheclientMinimizethewastageofproductsandstorechemicalsandequipmentsecurelyposttreatment
PC18. disposeallwastesafetyaccordingtothesalon’sstandardsofhygieneandsafety
Nationa
lOccup
ationa
lStand
ard
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NationalOccupationalStandards
KnowledgeandUnderstanding(K)A. Organizational
Context(Knowledgeoftheorganizationanditsprocesses)
Theuser/individualonthejobneedstoknowandunderstand:KA1. knowledgeoftheorganization’sstandardsofperformanceandsequenceof
servicesKA2. knowledgeoftherangeofservicesandproductsofferedbytheorganizationKA3. knowledgeofthehealthandsafetyrequirementsintheorganization
B.TechnicalKnowledge
Theuser/individualonthejobneedstoknowandunderstand:KB1. knowledgeofhairandscalpconditionsandcausesandcontra-indicationsto
scalpmassageKB2. knowledgeofmassagemediumsandscalp/hairtreatmentconcentratesKB3. knowledgeofhairspaandmassagetechniquesandequipmentKB4. knowledgeofhairstructureandhairshaftKB5. knowledgeofmassagetechniques,equipment,massagemediumsKB6. knowledgeoftheconsequencesofusingincorrectproductsKB7. knowledgeofthefactorsthataffectscalpmassage
Skills(S)[Optional]
A. CoreSkills/GenericSkills
WritingSkillsTheuser/individualonthejobneedstoknowandunderstandhowto:SA1. maintainaccuraterecordsofclient,treatments,operatingandclosing
checklists,productstockstatusSA2. readingandwritingcomprehensiontounderstand,communicateand
maintainprocesses,techniques,records,policiesandproceduresReadingSkillsTheuser/individualonthejobneedstoknowandunderstandhowto:SA3. readaboutnewproductsandserviceswithreferencetotheorganizationand
alsofromexternalforumssuchaswebsitesandblogsSA4. keepabreastwiththelatestknowledgebyreadingbrochures,pamphlets,and
productinformationsheetsSA5. readingandwritingcomprehensiontounderstand,communicateand
maintainprocesses,techniques,records,policiesandproceduresOralCommunication(ListeningandSpeakingskills)Theuser/individualonthejobneedstoknowandunderstandhowto:SA6. discusstasklists,schedules,andwork-loadswithco-workersSA7. questioncustomers/clientsappropriatelyinordertounderstandthenature
oftheproblemandmakeadiagnosisSA8. giveclearinstructionstocustomers/clientsSA9. keepcustomers/clientsinformedaboutprogressSA10. avoidusingjargon,slangoracronymswhencommunicatingwithacustomer/
client,unlessitisrequiredSA11. mannerandtone,professional,supportive,respectful,sensitivetoclientSA12. speakclearlyandpreciselyinacourteousmanneranddevelopaprofessional
relationshipwiththeclientSA13. understandthedirectivespasseddownbysupervisorsSA14. abilitytolistenandunderstandthelocallanguageindealingwithclientsand
maintainclientconfidentiality
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NationalOccupationalStandards
B.ProfessionalSkills DecisionMakingTheuser/individualonthejobneedstoknowandunderstandhowto:SB1. makedecisionspertainingtotheconcernedareaofwork
PlanandOrganizeTheuser/individualonthejobneedstoknowandunderstandhowto:SB2. planandorganizeservicefeedbackfiles/documentsSB3. planandmanageworkroutinebasedonsalonprocedureSB4. understandtheclientschedulingandbookingsandmaintaintheworkarea,
equipmentandproductstockstomeetthescheduleSB5. maintainaccuraterecordsofclients,treatmentsandproductstocklevelsSB6. acceptfeedbackinapositivemanneranddevelopontheshortcomings
CustomerCentricityTheuser/individualonthejobneedstoknowandunderstandhowto:SB7. committedtoserviceexcellence,courteous,pleasantpersonalitySB8. managerelationshipswithcustomerswhomaybestressed,frustrated,
confused,orangrySB9. buildcustomerrelationshipsandusecustomercentricapproachSB10. clean,sportingtheprofessionaluniform,neatcombedhair,closed-in
footwear,personalhygieneandcleanliness(shower/bath),oralhygiene(cleanteeth,freshbreath)
SB11. maintainahygienicworkareaadheringtothesalonandapplicablelegalhealthandsafetystandards
SB12. sanitizethehandsandcleanallworkingsurfaces,usedisposableproductsandsterilizedtools
SB13. managethestorage/disposal/cautionsofuseofproducts,fireprecautions,occurrences,hygienepractice,disposalofwasteandenvironmentalprotection
SB14. handle,useandstoreproducts,toolsandequipmentsafelytomeetwiththemanufacturer’sinstructions
ProblemSolvingTheuser/individualonthejobneedstoknowandunderstandhowto:SB15. thinkthroughtheproblem,evaluatethepossiblesolution(s)andsuggestan
optimum/bestpossiblesolution(s)SB16. dealwithclientslackingthetechnicalbackgroundtosolvetheproblemon
theirownSB17. identifyimmediateortemporarysolutionstoresolvedelays
AnalyticalThinkingTheuser/individualonthejobneedstoknowandunderstandhowto:SB18. usetheexistingdatatoarriveatspecificdatapointsSB19. usetheexistingdatapointstogeneraterequiredreportsforbusiness
CriticalThinkingTheuser/individualonthejobneedstoknowandunderstandhowto:SB20. apply,analyze,andevaluatetheinformationgatheredfromobservation,
experience,reasoning,orcommunication,asaguidetothoughtandactionSB21. participateinselfdevelopmentaltrainingactivitiestoenhanceone’s
knowledgeofsalonperformancestandardsandapplicablehealthandsafetylegislativerequirements
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NOS
NationalOccupationalStandards
NOS Version Control
BacktoTop
NOSCode BWS/N0206
Credits(NSQF) TBD Versionnumber 1.0
Industry Beauty&Wellness Draftedon 01/03/2015
IndustrySub-sector Beauty&Salons Lastreviewedon 20/05/2015
Occupation HairCareServices Nextreviewdate 20/05/2016
BWS/N0207 Cut hair
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NOS NationalOccupationalStandards
National Occupational Standard
--------------------------------------------------------------------------------------------------------------------------------------
Overview This OS unit is about creating a variety of looks for men/ women using club cutting,freehandandscissor-over-combtechniques,todefineonelengthhaircuts,uniformlayers,andshortandlonglayershaircuts.
BWS/N0207 Cut hair
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UnitCode BWS/N0207
UnitTitle(Task) CuthairDescription Performhaircutsbyusingarangeofproducts,toolsandequipmenttocreateavariety
oflooksScope Thisunit/taskcoversthefollowing:
• Preparingselfandclient• Carryingouthaircuts
PerformanceCriteria(PC)w.r.t.theScope
Element PerformanceCriteriaPrepareselfandclient
PC1. adheretothehealthandsafetystandardslaidoutbythemanufacturerandsalon
PC2. positionselfandclientthroughouttreatmenttoensureprivacy,comfortandwellbeing
PC3. prepareyourself,theclientandworkareaforshampooandconditioningservices
PC4. clarifytheclient'sunderstandingandexpectationpriortocommencementoftreatment
PC5. sanitizethehandspriortotreatmentcommencementPC6. preparetheclientandprovidesuitableprotectiveapparelPC7. selectstylingproducts,toolsandequipmentbasedontheresultsofclient
consultationandhairanalysisCarryouthaircuts PC8. consulttheclienttoidentifythedesiredlookbeforecutting
PC9. identifytheconditionofthehairtoachievetherequiredresultsbyanalysingtheinfluencingfactors
PC10. selectthemostsuitabletechniquetotheclient’shairandtoachievethedesiredlook
PC11. establishandfollowtheguidelinestoaccuratelyachievetherequiredlookPC12. selectthecorrectcuttingtooltoachievethedesiredlookPC13. understandandperformvarioussectioningtechniquestocarryoutthe
desiredhaircutPC14. performvariouscuttingtechniquesandtexturisingtechnique:
• clubcutting• notching• slicing• pointcutting• scissorovercomb• peathering• thinning
PC15. crosscheckthehaircuttoensureevenbalanceandweightdistributionPC16. checktheclient’swellbeingthroughouttheserviceandgivingthenecessary
reassurancePC17. positionselfandclientthroughoutproceduretoensurecomfortand
wellbeingPC18. performandadapttheprocedureusingmaterials,equipmentandtechniques
correctlyandsafelytomeettheneedsoftheclient
Nationa
lOccup
ationa
lStand
ard
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PC19. promptlyreferproblemsthatcannotbesolvedtotherelevantsuperiorforaction
PC20. completetheproceduretothesatisfactionoftheclientinacommerciallyacceptabletime
PC21. recordtheprocedureaccuratelyandstoreinformationsecurelyinlinewiththesalon’spolicies
PC22. providespecificafter-procedure,homecareadviceandrecommendationsforproductuseandfurthertreatmentstotheclient
KnowledgeandUnderstanding(K)A. Organizational
Context(Knowledgeofthecompany/organizationanditsprocesses)
Theuser/individualonthejobneedstoknowandunderstand:KA1. knowledgeoftheorganization’sstandardsofperformanceandsequenceof
servicesKA2. knowledgeoftherangeofservicesandproductsofferedbytheorganizationKA3. knowledgeofthehealthandsafetyrequirementsintheorganization
B.TechnicalKnowledge
Theuser/individualonthejobneedstoknowandunderstandhowto:KB1. knowledgeofhairandscalpconditionsandcausesKB2. knowledgeofvariouscuttingtools(scissors,razors,thinning
scissors,clippers,combs,mirrors)KB3. knowledgeofhairstructureandhairshaftKB4. knowledgeofvarioussectioningKB5. knowledgeofhaircuttingandanalysistechniques,equipmentandhair
styles(onelength,uniform,graduation,increasedlayers)KB6. knowledgeofthecuttingangleswhencuttinganditseffectsKB7. knowledgeofhairdistributionwhencuttinganditseffectsKB8. rangeandsuitabilityofstylingproducts,toolsandequipmentandthe
effectsachievedKB9. rangeandapplicationoffinishingproductsKB10. knowledgeofphysicaleffectsofstylingonhairstructureKB11. knowledgeofthefactorsthatinfluencehaircutting(Hairtype,texture,
growthpattern)KB12. considerationsforcuttinghairwhenwetKB13. importanceoftensionwhencutting
Skills(S)[Optional]
A. CoreSkills/GenericSkills
WritingSkillsTheuser/individualonthejobneedstoknowandunderstandhowto:SA1. maintainaccuraterecordsofclient,treatments,operatingandclosing
checklists,productstockstatusSA2. readingandwritingcomprehensiontounderstand,communicateand
maintainprocesses,techniques,records,policiesandproceduresReadingSkillsTheuser/individualonthejobneedstoknowandunderstandhowto:SA3. readaboutnewproductsandserviceswithreferencetotheorganizationand
alsofromexternalforumssuchaswebsitesandblogsSA4. keepabreastwiththelatestknowledgebyreadingbrochures,pamphlets,and
productinformationsheetsSA5. readingandwritingcomprehensiontounderstand,communicateand
maintainprocesses,techniques,records,policiesandprocedures
BWS/N0207 Cut hair
28|P a g e
NOS NationalOccupationalStandards
OralCommunication(ListeningandSpeakingskills)Theuser/individualonthejobneedstoknowandunderstandhowto:SA6. discusstasklists,schedules,andwork-loadswithco-workersSA7. questioncustomers/clientsappropriatelyinordertounderstandthenature
oftheproblemandmakeadiagnosisSA8. giveclearinstructionstocustomers/clientsSA9. keepcustomers/clientsinformedaboutprogressSA10. avoidusingjargon,slangoracronymswhencommunicatingwithacustomer/
client,unlessitisrequiredSA11. mannerandtone,professional,supportive,respectful,sensitivetoclientSA12. speakclearlyandpreciselyinacourteousmanneranddevelopaprofessional
relationshipwiththeclientSA13. understandthedirectivespasseddownbysupervisorsSA14. abilitytolistenandunderstandthelocallanguageindealingwithclientsand
maintainclientconfidentialityB.ProfessionalSkills DecisionMaking
Theuser/individualonthejobneedstoknowandunderstandhowto:SB1. makedecisionspertainingtotheconcernedareaofwork
PlanandOrganizeTheuser/individualonthejobneedstoknowandunderstandhowto:SB2. planandorganizeservicefeedbackfiles/documentsSB3. planandmanageworkroutinebasedonsalonprocedureSB4. understandtheclientschedulingandbookingsandmaintaintheworkarea,
equipmentandproductstockstomeetthescheduleSB5. maintainaccuraterecordsofclients,treatmentsandproductstocklevelsSB6. acceptfeedbackinapositivemanneranddevelopontheshortcomings
CustomerCentricityTheuser/individualonthejobneedstoknowandunderstandhowto:SB7. committedtoserviceexcellence,courteous,pleasantpersonalitySB8. managerelationshipswithcustomerswhomaybestressed,frustrated,
confused,orangrySB9. buildcustomerrelationshipsandusecustomercentricapproachSB10. clean,sportingtheprofessionaluniform,neatcombedhair,closed-in
footwear,personalhygieneandcleanliness(shower/bath),oralhygiene(cleanteeth,freshbreath)
SB11. maintainahygienicworkareaadheringtothesalonandapplicablelegalhealthandsafetystandards
SB12. sanitizethehandsandcleanallworkingsurfaces,usedisposableproductsandsterilizedtools
SB13. managethestorage/disposal/cautionsofuseofproducts,fireprecautions,occurrences,hygienepractice,disposalofwasteandenvironmentalprotection
SB14. handle,useandstoreproducts,toolsandequipmentsafelytomeetwiththemanufacturer’sinstructions
ProblemSolvingTheuser/individualonthejobneedstoknowandunderstandhowto:SB15. thinkthroughtheproblem,evaluatethepossiblesolution(s)andsuggestan
optimum/bestpossiblesolution(s)
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SB16. dealwithclientslackingthetechnicalbackgroundtosolvetheproblemontheirown
SB17. identifyimmediateortemporarysolutionstoresolvedelaysAnalyticalThinkingTheuser/individualonthejobneedstoknowandunderstandhowto:SB18. usetheexistingdatatoarriveatspecificdatapointsSB19. usetheexistingdatapointstogeneraterequiredreportsforbusiness
CriticalThinkingTheuser/individualonthejobneedstoknowandunderstandhowto:SB20. apply,analyze,andevaluatetheinformationgatheredfromobservation,
experience,reasoning,orcommunication,asaguidetothoughtandactionSB21. participateinselfdevelopmentaltrainingactivitiestoenhanceone’s
knowledgeofsalonperformancestandardsandapplicablehealthandsafetylegislativerequirements
BWS/N0207 Cut hair
30|P a g e
NOS NationalOccupationalStandards
NOS Version Control
BacktoTop
NOSCode BWS/N0207
Credits(NSQF) TBD Versionnumber 1.0
Industry Beauty&Wellness Draftedon 01/03/2015
IndustrySub-sector Beauty&Salons Lastreviewedon 20/05/2015
Occupation HairCareServices Nextreviewdate 20/05/2016
BWS/N0208 Perform hair styling and dressing
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NOS NationalOccupationalStandards
National Occupational Standard
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Overview This unit about to perform variety of dressing techniques to produce innovative,fashionable and creative looks for your clientele by adapting variety of styling andfinishingtechniques.
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UnitCode BWS/N0208
UnitTitle(Task) PerformhairstylinganddressingDescription Performstylinganddressing,byusingarangeofproducts,toolsandequipmentto
createavarietyoflooksScope Thisunit/taskcoversthefollowing:
• Performinghairstylinganddressing
PerformanceCriteria(PC)w.r.t.theScope
Element PerformanceCriteriaPerformhairstylinganddressing
PC1. performsuitableconsultationtechniquestoidentifytheclient’swishesforthedesiredlookbeforedressingthehair
PC2. identifytheconditionofthehairtoachievetherequiredresultsbyanalysingtheinfluencingfactors
PC3. selectthemostsuitabledrying,settingtechniques,stylingtechniquesandfinishingtechniquetoachievethedesiredlook
PC4. performtherequiredbackcombing/backbrushingtechniquePC5. controlandsecurehaireffectivelyintoplaceduringdressingPC6. dressthehairtothesatisfactionoftheclientPC7. positionselfandclientthroughoutproceduretoensurecomfortand
wellbeingPC8. performandadapttheprocedureusingmaterials,equipmentandtechniques
correctlyandsafelytomeettheneedsoftheclientPC9. applyfinishingproducttomaintainthestyleandfollowmanufacturer’s
instructionsPC10. ensurethefinishedstyletakingintoaccountthecriticalinfluencingfactorsPC11. evaluatetheresultofthetreatmentwiththeclientPC12. promptlyreferproblemsthatcannotbesolvedtotherelevantsuperiorfor
actionPC13. completetheproceduretothesatisfactionoftheclientinacommercially
acceptabletimePC14. recordtheprocedureaccuratelyandstoreinformationsecurelyinlinewith
thesalon’spoliciesPC15. providespecificafter-procedure,homecareadviceandrecommendationsfor
productuseandfurthertreatmentstotheclientKnowledgeandUnderstanding(K)A. Organizational
Context(Knowledgeoftheorganizationanditsprocesses)
Theuser/individualonthejobneedstoknowandunderstand:KA1. knowledgeoftheorganization’sstandardsofperformanceandsequenceof
servicesKA2. knowledgeoftherangeofservicesandproductsofferedbytheorganizationKA3. knowledgeofthehealthandsafetyrequirementsintheorganization
B.TechnicalKnowledge
Theuser/individualonthejobneedstoknowandunderstand:KB1. knowledgeofhairandscalpconditionsandcausesKB2. knowledgeofcontraindicationsKB3. knowledgeofhairstructureandhairshaftKB4. knowledgeofplanningthestyleaccordingtotheoccasionKB5. knowledgeofFactorsthatinfluenceservices(Previoushistory,Haircut/style,
Nationa
lOccup
ationa
lStand
ard
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Texture,Length,Density,Growthpatterns,skintone,faceshape,lifestyle,existingcurl)
KB6. knowledgeofvariousstylinganddressinghair(Plait,twists,braids,weave,knots,chignon,pleat,rolls,barrelcurls,ringlets,smoothblowdry,curlyblowdry,scrunchdry,tonging,crimping,straightening,pincurls,fingerwaves,wet/drysetting,addedhair)
KB7. rangeandsuitabilityofstylingproducts,toolsandequipmentandtheeffectsachieved
KB8. rangeandapplicationoffinishingproductsKB9. knowledgeofphysicaleffectsofstylingonhairstructure
Skills(S)[Optional]
A. CoreSkills/GenericSkills
WritingSkillsTheuser/individualonthejobneedstoknowandunderstandhowto:SA1. maintainaccuraterecordsofclient,treatments,operatingandclosing
checklists,productstockstatusSA2. readingandwritingcomprehensiontounderstand,communicateand
maintainprocesses,techniques,records,policiesandproceduresReadingSkillsTheuser/individualonthejobneedstoknowandunderstandhowto:SA3. readaboutnewproductsandserviceswithreferencetotheorganizationand
alsofromexternalforumssuchaswebsitesandblogsSA4. keepabreastwiththelatestknowledgebyreadingbrochures,pamphlets,and
productinformationsheetsSA5. readingandwritingcomprehensiontounderstand,communicateand
maintainprocesses,techniques,records,policiesandproceduresOralCommunication(ListeningandSpeakingskills)Theuser/individualonthejobneedstoknowandunderstandhowto:SA6. discusstasklists,schedules,andwork-loadswithco-workersSA7. questioncustomers/clientsappropriatelyinordertounderstandthenature
oftheproblemandmakeadiagnosisSA8. giveclearinstructionstocustomers/clientsSA9. keepcustomers/clientsinformedaboutprogressSA10. avoidusingjargon,slangoracronymswhencommunicatingwithacustomer/
client,unlessitisrequiredSA11. mannerandtone,professional,supportive,respectful,sensitivetoclientSA12. speakclearlyandpreciselyinacourteousmanneranddevelopaprofessional
relationshipwiththeclientSA13. understandthedirectivespasseddownbysupervisorsSA14. abilitytolistenandunderstandthelocallanguageindealingwithclientsand
maintainclientconfidentialityB.ProfessionalSkills DecisionMaking
Theuser/individualonthejobneedstoknowandunderstandhowto:SB1. makedecisionspertainingtotheconcernedareaofwork
PlanandOrganizeTheuser/individualonthejobneedstoknowandunderstandhowto:SB2. planandorganizeservicefeedbackfiles/documentsSB3. planandmanageworkroutinebasedonsalonprocedureSB4. understandtheclientschedulingandbookingsandmaintaintheworkarea,
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equipmentandproductstockstomeetthescheduleSB5. maintainaccuraterecordsofclients,treatmentsandproductstocklevelsSB6. acceptfeedbackinapositivemanneranddevelopontheshortcomings
CustomerCentricityTheuser/individualonthejobneedstoknowandunderstandhowto:SB7. committedtoserviceexcellence,courteous,pleasantpersonalitySB8. managerelationshipswithcustomerswhomaybestressed,frustrated,
confused,orangrySB9. buildcustomerrelationshipsandusecustomercentricapproachSB10. clean,sportingtheprofessionaluniform,neatcombedhair,closed-in
footwear,personalhygieneandcleanliness(shower/bath),oralhygiene(cleanteeth,freshbreath)
SB11. maintainahygienicworkareaadheringtothesalonandapplicablelegalhealthandsafetystandards
SB12. sanitizethehandsandcleanallworkingsurfaces,usedisposableproductsandsterilizedtools
SB13. managethestorage/disposal/cautionsofuseofproducts,fireprecautions,occurrences,hygienepractice,disposalofwasteandenvironmentalprotection
SB14. handle,useandstoreproducts,toolsandequipmentsafelytomeetwiththemanufacturer’sinstructions
ProblemSolvingTheuser/individualonthejobneedstoknowandunderstandhowto:SB15. thinkthroughtheproblem,evaluatethepossiblesolution(s)andsuggestan
optimum/bestpossiblesolution(s)SB16. dealwithclientslackingthetechnicalbackgroundtosolvetheproblemon
theirownSB17. identifyimmediateortemporarysolutionstoresolvedelays
AnalyticalThinkingTheuser/individualonthejobneedstoknowandunderstandhowto:SB18. usetheexistingdatatoarriveatspecificdatapointsSB19. usetheexistingdatapointstogeneraterequiredreportsforbusiness
CriticalThinkingTheuser/individualonthejobneedstoknowandunderstandhowto:SB20. apply,analyze,andevaluatetheinformationgatheredfromobservation,
experience,reasoning,orcommunication,asaguidetothoughtandactionSB21. participateinselfdevelopmentaltrainingactivitiestoenhanceone’s
knowledgeofsalonperformancestandardsandapplicablehealthandsafetylegislativerequirements
BWS/N0208 Perform hair styling and dressing
35|P a g e
NOS NationalOccupationalStandards
NOS Version Control
BacktoTop
NOSCode BWS/N0208
Credits(NSQF) TBD Versionnumber 1.0
Industry Beauty&Wellness Draftedon 01/03/2015
IndustrySub-sector Beauty&Salons Lastreviewedon 20/05/2015
Occupation HairCareServices Nextreviewdate 20/05/2016
BWS/N0209 Colour and lighten hair
36|P a g e
NOS NationalOccupationalStandards
National Occupational Standard
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Overview This OS unit is about performing a suitable hair colouring service using temporary andsemi- permanent colours, changing hair colour using colouring, lightening products andcolouringtechniquestoachievethedesiredlook.
BWS/N0209 Colour and lighten hair
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NOS NationalOccupationalStandards
UnitCode BWS/N0209
UnitTitle(Task) Colourandlightenhair
Description Performasuitablehaircolouringserviceusingtemporaryandsemipermanentcolours,changinghaircolourusingcolouring,lighteningproductsandcolouringtechniquestoachievethedesiredlook
Scope Thisunit/taskcoversthefollowing:• Performavarietyofcoloringtechniquessuchasfullhead,regrowthand
highlightingand/orlow-lightingPerformanceCriteria(PC)w.r.t.theScope
Element PerformanceCriteriaColourandlighten
hair
PC1. adheretothehealthandsafetystandardslaidoutbythemanufacturerandsalon
PC2. consulttheclientbyquestioningtoidentifycontra-indicationstohairandmake-upproducts
PC3. sanitizethehandspriortotreatmentcommencementPC4. preparetheclientandprovidesuitableprotectiveapparelPC5. positionselfandclientthroughoutproceduretoensureprivacy,comfortand
wellbeingPC6. selectproducts,toolsandequipmentbasedontheresultsofclient
consultation,hairanalysisandanytestsconductedPC7. clarifytheclient'sunderstandingandexpectationpriortocommencementof
procedurePC8. mixaccuratelyandapplythecolourtakingintoaccounttheinfluencing
factorsusingneatsectionsPC9. promptlyreferproblemsthatcannotbesolvedtotherelevantperson/senior
hairstylistforactionPC10. applycolourusingtechniquesthatreducetheriskofcolourbeingspreadto
theclient’sskin,clothesandsurroundingareasPC11. monitoraccuratelythedevelopmentofcolourasrequiredandfollowthe
manufacturer’sinstructionsPC12. removethecolourproductsthoroughlyfromthehairandleavethehairfree
ofanycolouringproductsPC13. applyasuitableconditionerorpostcolourtreatmenttothehairfollowing
manufacturer’sinstructionsPC14. checktheclient’swellbeingthroughouttheserviceandgivingthenecessary
reassurancePC15. completetheproceduretothesatisfactionoftheclientinacommercially
acceptabletimePC16. recordtheprocedureaccuratelyandstoreinformationsecurelyinlinewith
thesalon’spoliciesPC17. providespecificafter-procedure,homecareadviceandrecommendationsfor
productuseandfurthertreatmentstotheclientKnowledgeandUnderstanding(K)
A. OrganizationalContext(Knowledgeoftheorganization
Theuser/individualonthejobneedstoknowandunderstandhowto:KA1. knowledgeoftheorganization’sstandardsofperformanceandsequenceof
servicesKA2. knowledgeoftherangeofservicesandproductsofferedbytheorganization
Nationa
lOccup
ationa
lStand
ard
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NOS NationalOccupationalStandards
anditsprocesses)
KA3. knowledgeofthehealthandsafetyrequirementsintheorganization
B.TechnicalKnowledge
Theuser/individualonthejobneedstoknowandunderstand:KB1. knowledgeofhairexaminationandprinciplesofcolouringKB2. knowledgeofinternationalcolourchartKB3. knowledgeofhairandscalpconditionsandcausesKB4. knowledgeofhairstructureandhairshaftKB5. knowledgeofpermanent,semi-permanentandtemporarycolorsKB6. knowledgeofnaturalbase,undercoats,numberingsystemKB7. knowledgeofcolourapplication
• globalcolouring• greycoverage• regrowth• highlighting• lowlighting• colourcorrection
KB8. typesofcolouringproductsandtheiraffectonhairstructureKB9. knowledgeofcolouringtechniques,colouringproducts,bleachingproducts,
conditionersandpost-colourtreatmentsKB10. knowledgeofthetoolsandequipmentusedforcolouringKB11. knowledgeonrestoringthehairtoitsnaturalpHusingconditioner
Skills(S)[Optional]
A. CoreSkills/GenericSkills
WritingSkillsTheuser/individualonthejobneedstoknowandunderstandhowto:SA1. maintainaccuraterecordsofclient,treatments,operatingandclosing
checklists,productstockstatusSA2. readingandwritingcomprehensiontounderstand,communicateand
maintainprocesses,techniques,records,policiesandproceduresReadingSkillsTheuser/individualonthejobneedstoknowandunderstandhowto:SA3. readaboutnewproductsandserviceswithreferencetotheorganizationand
alsofromexternalforumssuchaswebsitesandblogsSA4. keepabreastwiththelatestknowledgebyreadingbrochures,pamphlets,and
productinformationsheetsSA5. readingandwritingcomprehensiontounderstand,communicateand
maintainprocesses,techniques,records,policiesandproceduresOralCommunication(ListeningandSpeakingskills)Theuser/individualonthejobneedstoknowandunderstandhowto:SA6. discusstasklists,schedules,andwork-loadswithco-workersSA7. questioncustomers/clientsappropriatelyinordertounderstandthenature
oftheproblemandmakeadiagnosisSA8. giveclearinstructionstocustomers/clientsSA9. keepcustomers/clientsinformedaboutprogressSA10. avoidusingjargon,slangoracronymswhencommunicatingwithacustomer/
client,unlessitisrequiredSA11. mannerandtone,professional,supportive,respectful,sensitivetoclientSA12. speakclearlyandpreciselyinacourteousmanneranddevelopaprofessional
relationshipwiththeclientSA13. understandthedirectivespasseddownbysupervisors
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SA14. abilitytolistenandunderstandthelocallanguageindealingwithclientsandmaintainclientconfidentiality
B.ProfessionalSkills DecisionMakingTheuser/individualonthejobneedstoknowandunderstandhowto:SB1. makedecisionspertainingtotheconcernedareaofwork
PlanandOrganizeTheuser/individualonthejobneedstoknowandunderstandhowto:SB2. planandorganizeservicefeedbackfiles/documentsSB3. planandmanageworkroutinebasedonsalonprocedureSB4. understandtheclientschedulingandbookingsandmaintaintheworkarea,
equipmentandproductstockstomeetthescheduleSB5. maintainaccuraterecordsofclients,treatmentsandproductstocklevelsSB6. acceptfeedbackinapositivemanneranddevelopontheshortcomings
CustomerCentricityTheuser/individualonthejobneedstoknowandunderstandhowto:SB7. committedtoserviceexcellence,courteous,pleasantpersonalitySB8. managerelationshipswithcustomerswhomaybestressed,frustrated,
confused,orangrySB9. buildcustomerrelationshipsandusecustomercentricapproachSB10. clean,sportingtheprofessionaluniform,neatcombedhair,closed-in
footwear,personalhygieneandcleanliness(shower/bath),oralhygiene(cleanteeth,freshbreath)
SB11. maintainahygienicworkareaadheringtothesalonandapplicablelegalhealthandsafetystandards
SB12. sanitizethehandsandcleanallworkingsurfaces,usedisposableproductsandsterilizedtools
SB13. managethestorage/disposal/cautionsofuseofproducts,fireprecautions,occurrences,hygienepractice,disposalofwasteandenvironmentalprotection
SB14. handle,useandstoreproducts,toolsandequipmentsafelytomeetwiththemanufacturer’sinstructions
ProblemSolvingTheuser/individualonthejobneedstoknowandunderstandhowto:SB15. thinkthroughtheproblem,evaluatethepossiblesolution(s)andsuggestan
optimum/bestpossiblesolution(s)SB16. dealwithclientslackingthetechnicalbackgroundtosolvetheproblemon
theirownSB17. identifyimmediateortemporarysolutionstoresolvedelays
AnalyticalThinkingTheuser/individualonthejobneedstoknowandunderstandhowto:SB18. usetheexistingdatatoarriveatspecificdatapointsSB19. usetheexistingdatapointstogeneraterequiredreportsforbusiness
CriticalThinkingTheuser/individualonthejobneedstoknowandunderstandhowto:SB20. apply,analyze,andevaluatetheinformationgatheredfromobservation,
experience,reasoning,orcommunication,asaguidetothoughtandactionSB21. participateinselfdevelopmentaltrainingactivitiestoenhanceone’s
knowledgeofsalonperformancestandardsandapplicablehealthandsafetylegislativerequirements
BWS/N0209 Colour and lighten hair
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NOS Version Control
BacktoTop
NOSCode BWS/N0209
Credits(NSQF) TBD Versionnumber 1.0
Industry Beauty&Wellness Draftedon 01/03/2015
IndustrySub-sector Beauty&Salons Lastreviewedon 20/05/2015
Occupation HairCareServices Nextreviewdate 20/05/2016
BWS/N0210 Perm and neutralize hair
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National Occupational Standard
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Overview ThisOSunitisaboutcreatingavarietyoflooksusingbasicpermingtechniques.
BWS/N0210 Perm and neutralize hair
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UnitCode BWS/N0210
UnitTitle(Task) Permandneutralizehair
Description Createavarietyoflooksusingbasicpermingtechniques
Scope • Createavarietyoflooksusingbasicpermingtechniques
PerformanceCriteria(PC)w.r.t.theScope
Element PerformanceCriteriaPermandneutralize
hair
PC1. adheretothehealthandsafetystandardslaidoutbythemanufacturerandsalon
PC2. consulttheclientbyquestioningtoidentifycontra-indicationstohairandhaircareproducts
PC3. sanitizethehandspriortotreatmentcommencementPC4. preparetheclientandprovidesuitableprotectiveapparelPC5. positionselfandclientthroughoutproceduretoensureprivacy,comfortand
wellbeingPC6. performsuitableconsultationtechniquestoidentifytheclient’swishesfor
thedesiredlookbeforepermandneutralizingservicePC7. identifytheconditionofthehairtoachievetherequiredresultsbyanalysing
theinfluencingfactorsPC8. selectproducts,toolsandequipmentbasedontheresultsofclient
consultation,hairanalysisandtestsconductedPC9. combineandadaptpermingandsectioningtechniquesinaninnovativeway
toachievedesiredpermeffectPC10. monitoraccuratelythedevelopmentofpermingprocessasrequiredandtake
adevelopmenttestcurlasrequiredPC11. stopthepermdevelopmentandneutralizethehairwhentherequireddegree
ofthecurlisestablishedPC12. leavethehairfreeofneutralizerwiththerequireddegreeofcurl,usecreative
finishingtechniquesPC13. applyasuitableconditionerortreatmenttothehairfollowingmanufacturer’s
instructionsPC14. promptlyreferproblemsthatcannotbesolvedtotherelevantperson/senior
hairstylistforactionPC15. checktheclient’swellbeingthroughouttheserviceandgivingthenecessary
reassurancePC16. completetheproceduretothesatisfactionoftheclientinacommercially
acceptabletimePC17. recordtheprocedureaccuratelyandstoreinformationsecurelyinlinewith
thesalon’spoliciesPC18. providespecificafter-procedure,homecareadviceandrecommendationsfor
productuseandfurthertreatmentstotheclientKnowledgeandUnderstanding(K)
A. OrganizationalContext(Knowledgeoftheorganizationand
Theuser/individualonthejobneedstoknowandunderstand:KA1. knowledgeoftheorganization’sstandardsofperformanceandsequenceof
servicesKA2. knowledgeoftherangeofservicesandproductsofferedbytheorganization
Nationa
lOccup
ationa
lStand
ard
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itsprocesses) KA3. knowledgeofthehealthandsafetyrequirementsintheorganization
B.TechnicalKnowledge
Theuser/individualonthejobneedstoknowandunderstand:KB1. knowledgeofhairandscalpconditionsandcausesKB2. knowledgeofpermlotions,products,toolsandequipment,winding
techniquesusedforpermingandneutralisingKB3. knowledgeofhairstructureandhairshaftKB4. knowledgeofskintest,pre-permtestcurl,incompatibilitytest,development
testcurlKB5. knowledgeofpost-permconditionersKB6. knowledgeofpHscaleanditseffectsonhairstructureKB7. typesandcausesofproblemsduringandafterpermingprocedure(fishhooks,
unevencurl,curltoolooseortootight)KB8. knowledgeofeffectsofpermandnuetralizinglotiononthehairstructureand
theeffectsoftemperatureonthepermingprocessSkills(S)[Optional]
A. CoreSkills/GenericSkills
WritingSkillsTheuser/individualonthejobneedstoknowandunderstandhowto:SA1. maintainaccuraterecordsofclient,treatments,operatingandclosing
checklists,productstockstatusSA2. readingandwritingcomprehensiontounderstand,communicateand
maintainprocesses,techniques,records,policiesandproceduresReadingSkillsTheuser/individualonthejobneedstoknowandunderstandhowto:SA3. readaboutnewproductsandserviceswithreferencetotheorganizationand
alsofromexternalforumssuchaswebsitesandblogsSA4. keepabreastwiththelatestknowledgebyreadingbrochures,pamphlets,and
productinformationsheetsSA5. readingandwritingcomprehensiontounderstand,communicateand
maintainprocesses,techniques,records,policiesandproceduresOralCommunication(ListeningandSpeakingskills)Theuser/individualonthejobneedstoknowandunderstandhowto:SA6. discusstasklists,schedules,andwork-loadswithco-workersSA7. questioncustomers/clientsappropriatelyinordertounderstandthenature
oftheproblemandmakeadiagnosisSA8. giveclearinstructionstocustomers/clientsSA9. keepcustomers/clientsinformedaboutprogressSA10. avoidusingjargon,slangoracronymswhencommunicatingwithacustomer/
client,unlessitisrequiredSA11. mannerandtone,professional,supportive,respectful,sensitivetoclientSA12. speakclearlyandpreciselyinacourteousmanneranddevelopaprofessional
relationshipwiththeclientSA13. understandthedirectivespasseddownbysupervisorsSA14. abilitytolistenandunderstandthelocallanguageindealingwithclientsand
maintainclientconfidentialityB.ProfessionalSkills DecisionMaking
Theuser/individualonthejobneedstoknowandunderstandhowto:SB1. makedecisionspertainingtotheconcernedareaofwork
BWS/N0210 Perm and neutralize hair
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PlanandOrganizeTheuser/individualonthejobneedstoknowandunderstandhowto:SB2. planandorganizeservicefeedbackfiles/documentsSB3. planandmanageworkroutinebasedonsalonprocedureSB4. understandtheclientschedulingandbookingsandmaintaintheworkarea,
equipmentandproductstockstomeetthescheduleSB5. maintainaccuraterecordsofclients,treatmentsandproductstocklevelsSB6. acceptfeedbackinapositivemanneranddevelopontheshortcomings
CustomerCentricityTheuser/individualonthejobneedstoknowandunderstandhowto:SB7. committedtoserviceexcellence,courteous,pleasantpersonalitySB8. managerelationshipswithcustomerswhomaybestressed,frustrated,
confused,orangrySB9. buildcustomerrelationshipsandusecustomercentricapproachSB10. clean,sportingtheprofessionaluniform,neatcombedhair,closed-in
footwear,personalhygieneandcleanliness(shower/bath),oralhygiene(cleanteeth,freshbreath)
SB11. maintainahygienicworkareaadheringtothesalonandapplicablelegalhealthandsafetystandards
SB12. sanitizethehandsandcleanallworkingsurfaces,usedisposableproductsandsterilizedtools
SB13. managethestorage/disposal/cautionsofuseofproducts,fireprecautions,occurrences,hygienepractice,disposalofwasteandenvironmentalprotection
SB14. handle,useandstoreproducts,toolsandequipmentsafelytomeetwiththemanufacturer’sinstructions
ProblemSolvingTheuser/individualonthejobneedstoknowandunderstandhowto:SB15. thinkthroughtheproblem,evaluatethepossiblesolution(s)andsuggestan
optimum/bestpossiblesolution(s)SB16. dealwithclientslackingthetechnicalbackgroundtosolvetheproblemon
theirownSB17. identifyimmediateortemporarysolutionstoresolvedelays
AnalyticalThinkingTheuser/individualonthejobneedstoknowandunderstandhowto:SB18. usetheexistingdatatoarriveatspecificdatapointsSB19. usetheexistingdatapointstogeneraterequiredreportsforbusiness
CriticalThinkingTheuser/individualonthejobneedstoknowandunderstandhowto:SB20. apply,analyze,andevaluatetheinformationgatheredfromobservation,
experience,reasoning,orcommunication,asaguidetothoughtandactionSB21. participateinselfdevelopmentaltrainingactivitiestoenhanceone’s
knowledgeofsalonperformancestandardsandapplicablehealthandsafetylegislativerequirements
BWS/N0210 Perm and neutralize hair
45|P a g e
NOS NationalOccupationalStandards
NOS Version Control
BacktoTop
NOSCode BWS/N0210
Credits(NSQF) TBD Versionnumber 1.0
Industry Beauty&Wellness Draftedon 01/03/2015
IndustrySub-sector Beauty&Salons Lastreviewedon 20/05/2015
Occupation HairCareServices Nextreviewdate 20/05/2016
BWS/N0211 Perform hair relaxing and straightening services
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National Occupational Standard
--------------------------------------------------------------------------------------------------------------------------------------
Overview ThisOSunit isaboutprovidingspecialised,relaxingservicesbyanalysingandidentifyinginfluencingfactors.
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UnitCode BWS/N0211
UnitTitle(Task) Performhairrelaxingandstraighteningservices
Description Providespecialised,relaxingservicesbyanalysingandidentifyinginfluencingfactors
Scope Thisunit/taskcoversthefollowing:• Performhairrelaxingandstraighteningservices
PerformanceCriteria(PC)w.r.t.theScope
Element PerformanceCriteriaPerformhairrelaxationrelaxingandstraighteningservices
PC1. adheretothehealthandsafetystandardslaidoutbythemanufacturerandsalon
PC2. sanitizethehandspriortotreatmentcommencementPC3. performsuitableconsultationtechniquestoidentifytheclient’swishesfor
thedesiredlookbeforetherelaxingservicePC4. identifytheconditionofthehairtoachievetherequiredresultsbyanalysing
theinfluencingfactors.PC5. selectproducts,toolsandequipmentbasedontheresultsofclient
consultation,hairanalysisandanytestsconductedPC6. preparetheclientandprovidesuitableprotectiveapparelPC7. positionselfandclientthroughoutproceduretoensurecomfortand
wellbeingPC8. applyprerelaxingproductstoprotectthescalpandevenouttheporosityof
thehairPC9. carryoutrelaxingservicesusingrelevantapplicationtechniquesPC10. monitoraccuratelythedevelopmentofrelaxingprocessPC11. promptlyreferproblemsthatcannotbesolvedtotherelevantperson/senior
hairstylistforactionPC12. checktheclient’swellbeingthroughouttheserviceandgivingthenecessary
reassurancePC13. completetheproceduretothesatisfactionoftheclientinacommercially
acceptabletimePC14. recordtheprocedureaccuratelyandstoreinformationsecurelyinlinewith
thesalon’spoliciesPC15. providespecificafter-procedure,homecareadviceandrecommendationsfor
productuseandfurthertreatmentstotheclientKnowledgeandUnderstanding(K)
A. OrganizationalContext(Knowledgeoftheorganizationanditsprocesses)
Theuser/individualonthejobneedstoknowandunderstandhowto:KA1. knowledgeoftheorganization’sstandardsofperformanceandsequenceof
servicesKA2. knowledgeoftherangeofservicesandproductsofferedbytheorganizationKA3. knowledgeofthehealthandsafetyrequirementsintheorganization
B.TechnicalKnowledge
Theuser/individualonthejobneedstoknowandunderstandhowto:KB1. knowledgeofhairandscalpconditionsandcausesKB2. knowledgeofrelaxing,products,toolsandequipmentusedforrelaxing
serviceKB3. knowledgeofhairstructureandhairshaft
Nationa
lOccup
ationa
lStand
ard
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KB4. knowledgeofinfluencingfactorstobeconsideredbeforeandduringrelaxingservice
KB5. knowledgeofvarioushairstraighteningservices• smoothening/KeratintreatmentStraightening/Rebonding• relaxing
KB6. knowledgeofselectingthecorrectproductaccordingtothehairtypetoachievethedesiredresult
KB7. knowledgeofpreandposttesttobeconductedforrelaxingservice(elasticitytest,porositytest,incompatibilitytestandhaircuttingtest)
KB8. knowledgeofpHscaleonthehairstructureSkills(S)[Optional]
A. CoreSkills/GenericSkills
WritingSkillsTheuser/individualonthejobneedstoknowandunderstandhowto:SA1. maintainaccuraterecordsofclient,treatments,operatingandclosing
checklists,productstockstatusSA2. readingandwritingcomprehensiontounderstand,communicateand
maintainprocesses,techniques,records,policiesandproceduresReadingSkillsTheuser/individualonthejobneedstoknowandunderstandhowto:SA3. readaboutnewproductsandserviceswithreferencetotheorganizationand
alsofromexternalforumssuchaswebsitesandblogsSA4. keepabreastwiththelatestknowledgebyreadingbrochures,pamphlets,and
productinformationsheetsSA5. readingandwritingcomprehensiontounderstand,communicateand
maintainprocesses,techniques,records,policiesandproceduresOralCommunication(ListeningandSpeakingskills)Theuser/individualonthejobneedstoknowandunderstandhowto:SA6. discusstasklists,schedules,andwork-loadswithco-workersSA7. questioncustomers/clientsappropriatelyinordertounderstandthenature
oftheproblemandmakeadiagnosisSA8. giveclearinstructionstocustomers/clientsSA9. keepcustomers/clientsinformedaboutprogressSA10. avoidusingjargon,slangoracronymswhencommunicatingwithacustomer/
client,unlessitisrequiredSA11. mannerandtone,professional,supportive,respectful,sensitivetoclientSA12. speakclearlyandpreciselyinacourteousmanneranddevelopaprofessional
relationshipwiththeclientSA13. understandthedirectivespasseddownbysupervisorsSA14. abilitytolistenandunderstandthelocallanguageindealingwithclientsand
maintainclientconfidentialityB.ProfessionalSkills DecisionMaking
Theuser/individualonthejobneedstoknowandunderstandhowto:SB1. makedecisionspertainingtotheconcernedareaofwork
PlanandOrganizeTheuser/individualonthejobneedstoknowandunderstandhowto:SB2. planandorganizeservicefeedbackfiles/documentsSB3. planandmanageworkroutinebasedonsalonprocedureSB4. understandtheclientschedulingandbookingsandmaintaintheworkarea,
BWS/N0211 Perform hair relaxing and straightening services
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equipmentandproductstockstomeetthescheduleSB5. maintainaccuraterecordsofclients,treatmentsandproductstocklevelsSB6. acceptfeedbackinapositivemanneranddevelopontheshortcomings
CustomerCentricityTheuser/individualonthejobneedstoknowandunderstandhowto:SB7. committedtoserviceexcellence,courteous,pleasantpersonalitySB8. managerelationshipswithcustomerswhomaybestressed,frustrated,
confused,orangrySB9. buildcustomerrelationshipsandusecustomercentricapproachSB10. clean,sportingtheprofessionaluniform,neatcombedhair,closed-in
footwear,personalhygieneandcleanliness(shower/bath),oralhygiene(cleanteeth,freshbreath)
SB11. maintainahygienicworkareaadheringtothesalonandapplicablelegalhealthandsafetystandards
SB12. sanitizethehandsandcleanallworkingsurfaces,usedisposableproductsandsterilizedtools
SB13. managethestorage/disposal/cautionsofuseofproducts,fireprecautions,occurrences,hygienepractice,disposalofwasteandenvironmentalprotection
SB14. handle,useandstoreproducts,toolsandequipmentsafelytomeetwiththemanufacturer’sinstructions
ProblemSolvingTheuser/individualonthejobneedstoknowandunderstandhowto:SB15. thinkthroughtheproblem,evaluatethepossiblesolution(s)andsuggestan
optimum/bestpossiblesolution(s)SB16. dealwithclientslackingthetechnicalbackgroundtosolvetheproblemon
theirownSB17. identifyimmediateortemporarysolutionstoresolvedelays
AnalyticalThinkingTheuser/individualonthejobneedstoknowandunderstandhowto:SB18. usetheexistingdatatoarriveatspecificdatapointsSB19. usetheexistingdatapointstogeneraterequiredreportsforbusiness
CriticalThinkingTheuser/individualonthejobneedstoknowandunderstandhowto:SB20. apply,analyze,andevaluatetheinformationgatheredfromobservation,
experience,reasoning,orcommunication,asaguidetothoughtandactionSB21. participateinselfdevelopmentaltrainingactivitiestoenhanceone’s
knowledgeofsalonperformancestandardsandapplicablehealthandsafetylegislativerequirements
BWS/N0211 Perform hair relaxing and straightening services
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NOS NationalOccupationalStandards
NOS Version Control
BacktoTop
NOSCode BWS/N0211
Credits(NSQF) TBD Versionnumber 1.0
Industry Beauty&Wellness Draftedon 01/03/2015
IndustrySub-sector Beauty&Salons Lastreviewedon 20/05/2015
Occupation HairCareServices Nextreviewdate 20/05/2016
BWS/N0211 Perform hair relaxing and straightening services
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BWS/N9002 Maintain health and safety of work area
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National Occupational Standard
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Overview ThisunitprovidesPerformanceCriteria,Knowledge&UnderstandingandSkills&abilitytomaintainhealthandsafetyat theworkplace inordertoreducepotential riskstoselfandothers.
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UnitCode BWS/N9002
UnitTitle(Task) Maintainhealthandsafetyofworkarea
Description Maintainasafeandhygienicenvironmentattheworkarea
Scope Thisunit/taskcoversthefollowing:• maintainthehealthandsafetyoftheworkarea
PerformanceCriteria(PC)w.r.t.theScope
Element PerformanceCriteriaMaintainhealthandsafetyofworkarea
PC1. setupandpositiontheequipment,chemicals,productsandtoolsintheworkareatomeetlegal,hygieneandsafetyrequirements
PC2. cleanandsterilizealltoolsandequipmentbeforeusePC3. maintainone'spostureandpositiontominimizefatigueandtheriskofinjuryPC4. disposewastematerialsinaccordancetotheindustryacceptedstandardsPC5. keeponeselfupdatedontheknowledgeofthefirstaidkitPC6. identifyanddocumentpotentialrisksandhazardsintheworkplacePC7. accuratelymaintainaccidentreportsPC8. reporthealthandsafetyrisks/hazardstoconcernedpersonnelPC9. usetools,equipment,chemicalsandproductsinaccordancewiththesalon's
guidelinesandmanufacturers’instructionsKnowledgeandUnderstanding(K)
A. OrganizationalContext(Knowledgeoftheorganizationanditsprocesses)
Theuser/individualonthejobneedstoknowandunderstand:KA1. organization’spoliciesandprocedurestoaddressrisksandhazardsKA2. healthandsafetyrequirementsintheorganization
B.TechnicalKnowledge
Theuser/individualonthejobneedstoknowandunderstand:KB1. contra-indicationsrelatedtohaircaretreatmentsKB2. processandproductstosterilizeanddisinfectequipment/toolsKB3. manufacturer’sinstructionsrelatedtoequipmentandproductuseand
cleaningKB4. knowledgeofapplicablelegislationrelatingtotheworkplace(forexample
healthandsafety,workplaceregulations,useofworkequipment,controlofsubstanceshazardoustohealth,handling/storage/disposal/cautionsofuseofproducts,fireprecautions,occurrences,hygienepractice,disposalofwaste,environmentalprotection
Skills(S)[Optional]
A. CoreSkills/GenericSkills
WritingSkillsTheuser/individualonthejobneedstoknowandunderstandhowto:SA1. maintainaccuraterecordsofclient,treatments,operatingandclosing
checklists,productstockstatusSA2. readingandwritingcomprehensiontounderstand,communicateand
maintainprocesses,techniques,records,policiesandprocedures
Nationa
lOccup
ationa
lStand
ard
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ReadingSkillsTheuser/individualonthejobneedstoknowandunderstandhowto:SA3. readaboutnewproductsandserviceswithreferencetotheorganizationand
alsofromexternalforumssuchaswebsitesandblogsSA4. keepabreastwiththelatestknowledgebyreadingbrochures,pamphlets,and
productinformationsheetsSA5. readingandwritingcomprehensiontounderstand,communicateand
maintainprocesses,techniques,records,policiesandproceduresOralCommunication(ListeningandSpeakingskills)Theuser/individualonthejobneedstoknowandunderstandhowto:SA6. discusstasklists,schedules,andwork-loadswithco-workersSA7. questioncustomers/clientsappropriatelyinordertounderstandthenature
oftheproblemandmakeadiagnosisSA8. giveclearinstructionstocustomers/clientsSA9. keepcustomers/clientsinformedaboutprogressSA10. avoidusingjargon,slangoracronymswhencommunicatingwithacustomer/
client,unlessitisrequiredSA11. mannerandtone,professional,supportive,respectful,sensitivetoclientSA12. speakclearlyandpreciselyinacourteousmanneranddevelopaprofessional
relationshipwiththeclientSA13. understandthedirectivespasseddownbysupervisorsSA14. abilitytolistenandunderstandthelocallanguageindealingwithclientsand
maintainclientconfidentialityB.ProfessionalSkills DecisionMaking
Theuser/individualonthejobneedstoknowandunderstandhowto:SB1. makedecisionspertainingtotheconcernedareaofwork
PlanandOrganizeTheuser/individualonthejobneedstoknowandunderstandhowto:SB2. planandorganizeservicefeedbackfiles/documentsSB3. planandmanageworkroutinebasedonsalonprocedureSB4. understandtheclientschedulingandbookingsandmaintaintheworkarea,
equipmentandproductstockstomeetthescheduleSB5. maintainaccuraterecordsofclients,treatmentsandproductstocklevelsSB6. acceptfeedbackinapositivemanneranddevelopontheshortcomings
CustomerCentricityTheuser/individualonthejobneedstoknowandunderstandhowto:SB7. committedtoserviceexcellence,courteous,pleasantpersonalitySB8. managerelationshipswithcustomerswhomaybestressed,frustrated,
confused,orangrySB9. buildcustomerrelationshipsandusecustomercentricapproachSB10. clean,sportingtheprofessionaluniform,neatcombedhair,closed-in
footwear,personalhygieneandcleanliness(shower/bath),oralhygiene(cleanteeth,freshbreath)
SB11. maintainahygienicworkareaadheringtothesalonandapplicablelegalhealthandsafetystandards
SB12. sanitizethehandsandcleanallworkingsurfaces,usedisposableproductsandsterilizedtools
SB13. managethestorage/disposal/cautionsofuseofproducts,fireprecautions,
BWS/N9002 Maintain health and safety of work area
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occurrences,hygienepractice,disposalofwasteandenvironmentalprotection
SB14. handle,useandstoreproducts,toolsandequipmentsafelytomeetwiththemanufacturer’sinstructions
ProblemSolvingTheuser/individualonthejobneedstoknowandunderstandhowto:SB15. thinkthroughtheproblem,evaluatethepossiblesolution(s)andsuggestan
optimum/bestpossiblesolution(s)SB16. dealwithclientslackingthetechnicalbackgroundtosolvetheproblemon
theirownSB17. identifyimmediateortemporarysolutionstoresolvedelays
AnalyticalThinkingTheuser/individualonthejobneedstoknowandunderstandhowto:SB18. usetheexistingdatatoarriveatspecificdatapointsSB19. usetheexistingdatapointstogeneraterequiredreportsforbusiness
CriticalThinkingTheuser/individualonthejobneedstoknowandunderstandhowto:SB20. apply,analyze,andevaluatetheinformationgatheredfromobservation,
experience,reasoning,orcommunication,asaguidetothoughtandactionSB21. participateinselfdevelopmentaltrainingactivitiestoenhanceone’s
knowledgeofsalonperformancestandardsandapplicablehealthandsafetylegislativerequirements
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NOS NationalOccupationalStandards
NOS Version Control
BacktoTop
NOSCode BWS/N9002
Credits(NSQF) TBD Versionnumber 1.0
Industry Beauty&Wellness Draftedon 01/03/2015
IndustrySub-sector Beauty&Salons Lastreviewedon 20/05/2015
Occupation HairCareServices Nextreviewdate 20/05/2016
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NOS NationalOccupationalStandards
National Occupational Standard
--------------------------------------------------------------------------------------------------------------------------------------
Overview ThisOSunitisaboutpersonalgroomingandbehaviourtoexecutetasksasperthesalon’sstandardsandcreateapositiveimpressionattheworkplace.
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NOS NationalOccupationalStandards
UnitCode BWS/N9003
UnitTitle(Task) Createapositiveimpressionatworkarea
Description Personalgroomingandbehaviourtoexecutetasksasperthesalon’sstandardsandcreateapositiveimpressionattheworkplace
Scope Thisunit/taskcoversthefollowing:• Appearanceandbehaviour• Taskexecutionaspertheorganization’sstandards• Communicationandinformationrecord
PerformanceCriteria(PC)w.r.t.theScope
Element PerformanceCriteriaAppearanceandBehavior
Tobecompetent,theuser/individualonthejobmustbeableto:PC1. maintaingoodhealthandpersonalhygienePC2. complywithorganisation'sstandardsofgroomingandpersonalbehaviorPC3. meettheorganisation'sstandardsofcourtesy,behaviorandefficiencyPC4. stayfreefromintoxicantswhileondutyPC5. wearandcarryorganisation’suniformandaccessoriescorrectlyandsmartly
Taskexecutionasperorganization’sstandards
Tobecompetent,theuser/individualonthejobmustbeableto:PC6. takeappropriateandapprovedactionsinlinewithinstructionsand
guidelinesPC7. recorddetailsrelatedtotasks,asperprocedurePC8. ParticipateinworkplaceactivitiesasapartofthelargerteamPC9. reporttosupervisorimmediatelyincasethereareanyworkissuesPC10. useappropriatelanguage,toneandgestureswhileinteractingwithclients
fromdifferentculturalandreligiousbackgrounds,age,disabilitiesandgender
CommunicationandInformationrecord
Tobecompetent,theuser/individualonthejobmustbeableto:PC11. communicateprocedurerelatedinformationtoclientsbasedonthe
sector’scodeofpracticesandorganisation’sprocedures/guidelinesPC12. communicaterolerelatedinformationtostakeholdersinapolitemanner
andresolvequeries,ifanyPC13. assistandguideclientstoservicesorproductsbasedontheirneedsPC14. reportandrecordinstancesofaggressive/unrulybehaviorand
seekassistancePC15. usecommunicationequipment(phone,emailetc)asmandatedbyyour
organizationPC16. carryoutroutinedocumentationlegiblyandaccuratelyinthe
desiredformatPC17. fileroutinereportsandfeedbackPC18. maintainconfidentialityofinformation,asrequired,intherole
KnowledgeandUnderstanding(K)
A. OrganizationalContext(Knowledgeoftheorganizationanditsprocesses)
Theuser/individualonthejobneedstoknowandunderstand:KA1. importanceofpersonalhealthandhygieneKA2. salon'sstandardsofgroomingandpersonalbehaviorKA3. salon'sstandardsrelatedtocourtesy,behaviorandefficiencyKA4. ill-effectsofintoxicantsandpotentialactionsatworkplaceKA5. itemsofuniform&accessoriesandcorrectmethodofwearing/carrying
Nationa
lOccup
ationa
lStand
ard
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NOS NationalOccupationalStandards
themKA6. reporting/recordingformatsandprotocolfordocumentationKA7. kindsofworkissuesthatmayariseandreportingstructureKA8. codeofpracticesandguidelinesrelatingtocommunicationwithpeopleKA9. salon'srequirementsforrecordingandretaininginformation
B.TechnicalKnowledge
Theuser/individualonthejobneedstoknowandunderstand:KB1. abilitytospeak,readandwriteinthelocalvernacularlanguageandEnglishKB2. appropriateverbalandnon-verbalcueswhiledealingwithclientsfrom
differentcultural,religiousbackgrounds,age,disabilitiesandgenderKB3. differentformatsonwhichinformationistoberecordedKB4. importancetomaintainsecurityandconfidentialityofinformationKB5. kindsofcommunicationequipment(email,phoneetc)availableandtheir
effectiveuseKB6. selling/influencingtechniquestoprovideadditionalservices/productsto
clientsSkills(S)[Optional]
A. CoreSkills/GenericSkills
WritingSkillsTheuser/individualonthejobneedstoknowandunderstandhowto:SA1. maintainaccuraterecordsofclient,treatments,operatingandclosing
checklists,productstockstatusSA2. readingandwritingcomprehensiontounderstand,communicateand
maintainprocesses,techniques,records,policiesandproceduresReadingSkillsTheuser/individualonthejobneedstoknowandunderstandhowto:SA3. readaboutnewproductsandserviceswithreferencetotheorganizationand
alsofromexternalforumssuchaswebsitesandblogsSA4. keepabreastwiththelatestknowledgebyreadingbrochures,pamphlets,and
productinformationsheetsSA5. readingandwritingcomprehensiontounderstand,communicateand
maintainprocesses,techniques,records,policiesandproceduresOralCommunication(ListeningandSpeakingskills)Theuser/individualonthejobneedstoknowandunderstandhowto:SA6. discusstasklists,schedules,andwork-loadswithco-workersSA7. questioncustomers/clientsappropriatelyinordertounderstandthenature
oftheproblemandmakeadiagnosisSA8. giveclearinstructionstocustomers/clientsSA9. keepcustomers/clientsinformedaboutprogressSA10. avoidusingjargon,slangoracronymswhencommunicatingwithacustomer/
client,unlessitisrequiredSA11. mannerandtone,professional,supportive,respectful,sensitivetoclientSA12. speakclearlyandpreciselyinacourteousmanneranddevelopaprofessional
relationshipwiththeclientSA13. understandthedirectivespasseddownbysupervisorsSA14. abilitytolistenandunderstandthelocallanguageindealingwithclientsand
maintainclientconfidentialityB.ProfessionalSkills DecisionMaking
Theuser/individualonthejobneedstoknowandunderstandhowto:SB1. makedecisionspertainingtotheconcernedareaofwork
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NOS NationalOccupationalStandards
PlanandOrganizeTheuser/individualonthejobneedstoknowandunderstandhowto:SB2. planandorganizeservicefeedbackfiles/documentsSB3. planandmanageworkroutinebasedonsalonprocedureSB4. understandtheclientschedulingandbookingsandmaintaintheworkarea,
equipmentandproductstockstomeetthescheduleSB5. maintainaccuraterecordsofclients,treatmentsandproductstocklevelsSB6. acceptfeedbackinapositivemanneranddevelopontheshortcomings
CustomerCentricityTheuser/individualonthejobneedstoknowandunderstandhowto:SB7. committedtoserviceexcellence,courteous,pleasantpersonalitySB8. managerelationshipswithcustomerswhomaybestressed,frustrated,
confused,orangrySB9. buildcustomerrelationshipsandusecustomercentricapproachSB10. clean,sportingtheprofessionaluniform,neatcombedhair,closed-in
footwear,personalhygieneandcleanliness(shower/bath),oralhygiene(cleanteeth,freshbreath)
SB11. maintainahygienicworkareaadheringtothesalonandapplicablelegalhealthandsafetystandards
SB12. sanitizethehandsandcleanallworkingsurfaces,usedisposableproductsandsterilizedtools
SB13. managethestorage/disposal/cautionsofuseofproducts,fireprecautions,occurrences,hygienepractice,disposalofwasteandenvironmentalprotection
SB14. handle,useandstoreproducts,toolsandequipmentsafelytomeetwiththemanufacturer’sinstructions
ProblemSolvingTheuser/individualonthejobneedstoknowandunderstandhowto:SB15. thinkthroughtheproblem,evaluatethepossiblesolution(s)andsuggestan
optimum/bestpossiblesolution(s)SB16. dealwithclientslackingthetechnicalbackgroundtosolvetheproblemon
theirownSB17. identifyimmediateortemporarysolutionstoresolvedelays
AnalyticalThinkingTheuser/individualonthejobneedstoknowandunderstandhowto:SB18. usetheexistingdatatoarriveatspecificdatapointsSB19. usetheexistingdatapointstogeneraterequiredreportsforbusiness
CriticalThinkingTheuser/individualonthejobneedstoknowandunderstandhowto:SB20. apply,analyze,andevaluatetheinformationgatheredfromobservation,
experience,reasoning,orcommunication,asaguidetothoughtandactionSB21. participateinselfdevelopmentaltrainingactivitiestoenhanceone’s
knowledgeofsalonperformancestandardsandapplicablehealthandsafetylegislativerequirements
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NOS NationalOccupationalStandards
NOS Version Control
BacktoTop
NOSCode BWS/N9003
Credits(NSQF) TBD Versionnumber 1.0
Industry Beauty&Wellness Draftedon 01/03/2015
IndustrySub-sector Beauty&Salons Lastreviewedon 20/05/2015
Occupation HairCareServices Nextreviewdate 20/05/2016
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Annexure
NomenclatureforQPandNOSQualificationsPack
[ABC]/Q0101
OccupationalStandardAnexampleofNOSwith‘N’
[ABC]/N0101
9 characters
BWS
QPnumber(2numbers)
QdenotingQualificationsPack Occupation(2numbers)
9 characters
BWS
OSnumber(2numbers)
Backtotop…
Occupation(2numbers)
NdenotingNationalOccupationalStandard
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Thefollowingacronyms/codeshavebeenusedinthenomenclatureabove:
Sub-sector RangeofOccupationnumbers
Skincareservices 0101–0109Haircareservices 0201–0212 Makeupservices 0301-0306 Nailcareservices 0401-0406 Aestheticdermatologyservices 0501-0504Trainingacademyservices 0601–0606Tattooservices 0701–0705Assessmentservices 0801-0802
Sequence Description Example
Threeletters BeautyandWellness BWSSlash / /
Nextletter WhetherQPorNOS N
Nexttwonumbers Occupationcode 01
Nexttwonumbers OSnumber 01
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CRITERIAFORASSESSMENTOFTRAINEESJobRoleHairStylist QualificationPackBWS/Q0202
SectorSkillCouncilBeautyandWellnessGuidelinesforAssessment1.Criteria forassessmentforeachQualificationPackwillbecreatedbytheSectorSkillCouncil.EachPerformanceCriteria(PC)willbeassignedmarksproportionaltoitsimportanceinNOS.SSCwillalsolaydownproportionofmarksforTheoryandSkillsPracticalforeachPC.2.TheassessmentforthetheorypartwillbebasedonknowledgebankofquestionscreatedbytheSSC3. Individual assessment agencies will create unique question papers for theory part for each candidate at eachexamination/trainingcenter(asperassessmentcriteriabelow).4. Individual assessment agencies will create unique evaulations for skill practical for every student at eachexamination/trainingcenterbasedonthiscriteria.5.TopasstheQualificationPack,everytraineeshouldscoreaminimumof70%ineveryNOS.6.IncaseofsuccessfullypassingonlycertainnumberofNOS's,thetraineeiseligibletotakesubsequentassessmentonthebalanceNOS'stopasstheQualificationPack.
MarksAllocation
Assessmentoutcomes
AssessmentCriteriaforoutcomes
TotalMarks(1100+100) OutOf Theory Skills
Practical
1.BWS/N9001(Prepareandmaintainworkarea)
PC1. Ensurethatenvironmentalconditionsaresuitablefortheclientandthetreatmenttobecarriedoutinahygieneandsafeenvironment
100
15 3 12
PC2. Selectsuitableequipmentandproductsrequiredforthetreatment
19 5 14
PC3. Setuptheequipmentandpreparetheproductsfortreatmentsinadherencetothesalonproceduresandproduct/equipmentguidelines
20 4 16
PC4. Placetheproductsinthe
trolleyforthetreatment 12 1 11
PC5. Sterilize,disinfectand
placethetoolsonthetray
14 4 10
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PC6. Disposewastematerialsinadherencetothesalon'sandindustryrequirements
10 2 8
PC7. Storerecords,materialsandequipmentsecurelyinlinewiththesalon’spolicies
10 2 8
Total 100 21 79
2.BWS/N0205(PerformBlowdryingofhair)
PC1. Adheretothehealthandsafetystandardslaidoutbythemanufacturerandsalon
100
15 4 11
PC2. Positionselfandclientthroughouttreatmenttoensurecomfortandwellbeing
10 2 8
PC3. Clarifytheclient'sunderstandingandexpectationpriortocommencementoftheblowdryprocedure
11 3 8
PC4. Performandadapttheprocedureusingmaterials,equipmentandtechniquescorrectlyandsafelytomeettheneedsoftheclient
15 3 12
PC5. Applystylingproducts,ifrequiredandmaintainaregularchecktominimisetheriskofdamagetothehair
15 3 12
PC6. Performvariousblowdryingtechniquetoachievethedesiredlook
• Blow-waving• Blow-drying• Scrunchdrying• Fingerorhanddrying• Blowcombing• Blow–strechingor
straigtening
10 3 7
PC7. Completetheproceduretothesatisfactionoftheclientinacommerciallyacceptabletime
12 3 9
PC8. Providespecificafter-procedure,homecareadviceandrecommendationsforproductuseandfurthertreatmentstotheclient
12 3 9
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Total 100 24 76
3.BWS/N0202(Shampoo,conditionthehairandscalp)
PC1. Adheretothehealthandsafetystandardslaidoutbythemanufacturerandsalon
100
3 1 2
PC2. Positionselfandclientthroughouttreatmenttoensureprivacy,comfortandwellbeing
4 1 3
PC3. Prepareyourself,theclientandworkareaforshampooandconditioningservices
6 1 5
PC4. Consultwiththeclienttoidentifytheconditionofthehairandscalpandprovidethesuitabletreatment
6 1 5
PC5. Clarifytheclient'sunderstandingandexpectationpriortocommencementoftreatment
6 1 5
PC6. Sanitizethehandsprior
totreatmentcommencement
4 1 3
PC7. Preparetheclientand
providesuitableprotectiveapparel
4 1 3
PC8. Selectandprepareproducts,toolsandequipmentthataresuitablefortheclient’shairandscalpconditiontomeettotheclient’sneedsandtreatmentplan
6 1 5
PC9. Carryoutandadaptmassagetechniquestosuittheclientneedsandtoperformthetreatmentplan
7 1 6
PC10. Checkthewatertemperatureandflowtomeettheneedsoftheclient’shair,scalpandcomfort,andtoleavethehaircleanandfreeofproducts,dirt,andgrease
6 1 5
PC11. Performandfollowanaccurateshampooandconditioningtechnique,ensuringtheclientiscomfortablethroughouttheprocess
7 1 6
PC12. Completethe 4 1 3
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shampooingandconditioningprocesswithsuitabletowelwrapproceduretoremoveexcessremainingwaterandrepositiontheclientcomfortably
PC13. Disentanglehairwithout
causingdamagetohairorscalp
4 1 3
PC14. Checktheclient’swellbeingthroughouttheserviceandgivingthenecessaryreassurance
4 1 3
PC15. Performandadaptthetreatmentusingmaterials,equipmentandtechniquescorrectlyandsafelytomeettheneedsoftheclient
7 1 6
PC16. Promptlyreferproblemsthatcannotbesolvedtotherelevantsuperiorforaction
3 1 2
PC17. Completethetreatmenttothesatisfactionoftheclientinacommerciallyacceptabletime
4 1 3
PC18. Recordthetreatmentaccuratelyandstoreinformationsecurelyinlinewiththesalon’spolicies
4 1 3
PC19. Providespecificafter-procedure,homecareadviceandrecommendationsforproductuseandfurthertreatmentstotheclient
3 1 2
PC20. Minimizethewastageofproductsandstorechemicalsandequipmentsecurelyposttreatment
4 1 3
PC21. Disposeallwastesafetyaccordingtothesalon’sstandardsofhygieneandsafety
4 1 3
Total 100 21 794.BWS/N0206(PerformScalpMassageandHairSpaServices)
PC1. Adheretothehealthandsafetystandardslaidoutbythemanufacturerandsalon
5 2 3
PC2. Positionselfandclientthroughouttreatmenttoensureprivacy,comfortandwellbeing
5 1 4
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PC3. Prepareyourself,theclientandworkareaforshampooandconditioningservices
8 2 6
PC4. Consultwiththeclienttoidentifytheconditionofthehairandscalpandprovidethesuitabletreatment
8 2 6
PC5. Clarifytheclient'sunderstandingandexpectationpriortocommencementoftreatment
8 2 6
PC6. Sanitizethehandsprior
totreatmentcommencement
5 1 4
PC7. Preparetheclientand
providesuitableprotectiveapparel
5 1 4
PC8. Selectandprepareproducts,toolsandequipmentthataresuitablefortheclient’shairandscalpconditiontomeettotheclient’sneedsandtreatmentplan
6 2 4
PC9. Performapre-shampooor
treatmentinaccordancewiththerequiredservice
5 2 3
PC10. Selectasuitablemedium
andperformhairspaandthescalpmassage
5 2 3
PC11. Performapostconditioningortreatmentinaccordancewiththerequiredserviceknowledgeoftherangeandspecificationsofcompetitorproductsskin,hairstructure,andtype
5 2 3
PC12. Checktheclient’swellbeingthroughouttheserviceandgivingthenecessaryreassurance
5 2 3
PC13. Performandadaptthetreatmentusingmaterials,equipmentandtechniquescorrectlyandsafelytomeettheneedsoftheclient
5 2 3
PC14. Promptlyreferproblemsthatcannotbesolvedtotherelevantsuperiorforaction
5 1 4
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PC15. Completethetreatmenttothesatisfactionoftheclientinacommerciallyacceptabletime
5 2 3
PC16. Recordthetreatmentaccuratelyandstoreinformationsecurelyinlinewiththesalon’spolicies
5 2 3
PC17. Providespecificafter-procedure,homecareadviceandrecommendationsforproductuseandfurthertreatmentstotheclientMinimizethewastageofproductsandstorechemicalsandequipmentsecurelyposttreatment
5 2 3
PC18. Disposeallwastesafetyaccordingtothesalon’sstandardsofhygieneandsafety
5 2 3
Total 100 32 68
5.BWS/N0207(Cuthair)
PC1. Adheretothehealthandsafetystandardslaidoutbythemanufacturerandsalon
100
5 2 3
PC2. Positionselfandclientthroughouttreatmenttoensureprivacy,comfortandwellbeing
4 1 3
PC3. Prepareyourself,theclientandworkareaforshampooandconditioningservices
4 1 3
PC4. Clarifytheclient'sunderstandingandexpectationpriortocommencementoftreatment
4 1 3
PC5. Sanitizethehandsprior
totreatmentcommencement
4 1 3
PC6. Preparetheclientand
providesuitableprotectiveapparel
4 1 3
PC7. Selectstylingproducts,toolsandequipmentbasedontheresultsofclientconsultationandhairanalysis
6 2 4
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PC8. Consulttheclienttoidentifythedesiredlookbeforecutting 6 2 4
PC9. Identifytheconditionofthehairtoachievetherequiredresultsbyanalysingtheinfluencingfactors
4 1 3
PC10. Selectthemostsuitabletechniquetotheclient’shairandtoachievethedesiredlook
4 1 3
PC11. Establishandfollowthe
guidelinestoaccuratelyachievethedesiredlook
4 1 3
PC12. Selectthecorrectcutting
tooltoachievethedesiredlook
5 2 3
PC13. Understandandperformvarioussectioningtechniquestocarryoutthedesiredhaircut
4 1 3
PC14. Performvariouscuttingtechniquesandtexturingtechnique• Clubcutting• Nothching• Slicing• Pointcutting• Scissorovercomb• Feathering• Thinning
4 1 3
PC15. Crosscheckthehaircutto
ensureevenbalanceandweightdistribution
5 2 3
PC16. Checktheclient’swellbeingthroughouttheserviceandgivingthenecessaryreassurance
4 1 3
PC17. Positionselfandclientthroughoutproceduretoensurecomfortandwellbeing
4 1 3
PC18. Performandadapttheprocedureusingmaterials,equipmentandtechniquescorrectlyandsafelytomeettheneedsoftheclient
5 2 3
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PC19. Promptlyreferproblemsthatcannotbesolvedtotherelevantsuperiorforaction
5 2 3
PC20. Completetheproceduretothesatisfactionoftheclientinacommerciallyacceptabletime
5 2 3
PC21. Recordtheprocedureaccuratelyandstoreinformationsecurelyinlinewiththesalon’spolicies
5 2 3
PC22. Providespecificafter-procedure,homecareadviceandrecommendationsforproductuseandfurthertreatmentstotheclient
5 2 3
Total 100 32 68
6.BWS/N0208(Performhairstylinganddressing)
PC1. Performsuitableconsultationtechniquestoidentifytheclient’swishesforthedesiredlookbeforedressingthehair
100
6 1 5
PC2. Identifytheconditionofthehairtoachievetherequiredresultsbyanalysingtheinfluencingfactors
7 2 5
PC3. Selectthemostsuitabledrying,settingtechniques,stylingtechniquesandfinishingtechniquetoachievethedesiredlook
6 1 5
PC4. Performtherequired
backcombing/backbrushingtechnique
6 1 5
PC5. Controlandsecurehair
effectivelyintoplaceduringdressing
6 1 5
PC6. Dressthehairtothe
satisfactionoftheclient 7 2 5
PC7. Positionselfandclientthroughoutproceduretoensurecomfortandwellbeing
6 1 5
PC8. Performandadapttheprocedureusingmaterials,equipmentandtechniquescorrectlyand
7 2 5
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safelytomeettheneedsoftheclient
PC9. Applyfinishingproducttomaintainthestyleandfollowmanufacturer’sinstructions
7 2 5
PC10. Ensurethefinishedstyle
takingintoaccountthecriticalinfluencingfactors
7 2 5
PC11. Evaluatetheresultofthe
treatmentwiththeclient 7 2 5
PC12. Promptlyreferproblemsthatcannotbesolvedtotherelevantsuperiorforaction
7 3 4
PC13. Completetheproceduretothesatisfactionoftheclientinacommerciallyacceptabletime
7 2 5
PC14. Recordtheprocedureaccuratelyandstoreinformationsecurelyinlinewiththesalon’spolicies
7 3 4
PC15. Providespecificafter-procedure,homecareadviceandrecommendationsforproductuseandfurthertreatmentstotheclientMinimizethewastageofproductsandstorechemicalsandequipmentsecurelyposttreatment
7 2 5
Total 100 27 73
7.BWS/N0209(Colourandlightenhair)
PC1. Adheretothehealthandsafetystandardslaidoutbythemanufacturerandsalon
100
4 1 3
PC2. Consulttheclientbyquestioningtoidentifycontra-indicationstoskinandmake-upproducts
6 2 4
PC3. Sanitizethehandsprior
totreatmentcommencement
2 1 1
PC4. Preparetheclientand
providesuitableprotectiveapparel
2 1 1
PC5. Positionselfandclient
throughoutproceduretoensureprivacy,comfort
2 1 1
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andwellbeing
PC6. Selectproducts,toolsandequipmentbasedontheresultsofclientconsultation,hairanalysisandanytestsconducted
5 1 4
PC7. Clarifytheclient'sunderstandingandexpectationpriortocommencementofprocedure
8 2 6
PC8. Mixaccuratelyandapplythecolourtakingintoaccounttheinfluencingfactorsusingneatsections
12 3 9
PC9. Promptlyreferproblemsthatcannotbesolvedtotherelevantperson/seniorhairstylistforaction
8 2 6
PC10. Applycolourusingtechniquesthatreducetheriskofcolourbeingspreadtotheclient’sskin,clothesandsurroundingareas
12 2 10
PC11. Monitoraccuratelythedevelopmentofcolourasrequiredandfollowthemanufacturer’sinstructions
8 2 6
PC12. Removethecolourproductsthoroughlyfromthehairandleavethehairfreeofanycolouringproducts
10 2 8
PC13. Applyasuitableconditionerorpostcolourtreatmenttothehairfollowingmanufacturer’sinstructions
6 1 5
PC14. Checktheclient’swellbeingthroughouttheserviceandgivingthenecessaryreassurance
4 1 3
PC15. Completetheproceduretothesatisfactionoftheclientinacommerciallyacceptabletime
3 1 2
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PC16. Recordtheprocedureaccuratelyandstoreinformationsecurelyinlinewiththesalon’spolicies
4 1 3
PC17. Providespecificafter-procedure,homecareadviceandrecommendationsforproductuseandfurthertreatmentstotheclientMinimizethewastageofproductsandstorechemicalsandequipmentsecurelyposttreatment
4 1 3
Total 100 25 75
8.BWS/N0210(Permandneutralizehair)
PC1. Adheretothehealthandsafetystandardslaidoutbythemanufacturerandsalon
100
5 1 4
PC2. Consulttheclientbyquestioningtoidentifycontra-indicationstohaircareproducts
3 1 2
PC3. Sanitizethehandsprior
totreatmentcommencement
2 1 1
PC4. Preparetheclientand
providesuitableprotectiveapparel
2 1 1
PC5. Positionselfandclientthroughoutproceduretoensureprivacy,comfortandwellbeing
2 1 1
PC6. Performsuitableconsultationtechniquestoidentifytheclient’swishesforthedesiredlookbeforepermandneutralizingservice
9 2 7
PC7. Identifytheconditionofthehairtoachievetherequiredresultsbyanalysingtheinfluencingfactors
9 2 7
PC8. Selectproducts,toolsandequipmentbasedontheresultsofclientconsultation,hairanalysisandtestsconducted
9 1 8
PC9. Combineandadaptpermingandsectioningtechniquesinaninnovativewayto
9 1 8
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achievedesiredpermeffect
PC10. Monitoraccuratelythedevelopmentofpermingprocessasrequiredandtakeadevelopmenttestcurlasrequired
9 1 8
PC11. Stopthepermdevelopmentandneutralizethehairwhentherequireddegreeofthecurlisestablished
9 1 8
PC12. Leavethehairfreeofneutralizerwiththerequireddegreeofcurl,usecreativefinishingtechniques
8 1 7
PC13. Applyasuitableconditionerortreatmenttothehairfollowingmanufacturer’sinstructions
6 2 4
PC14. Promptlyreferproblemsthatcannotbesolvedtotherelevantperson/seniorhairstylistforaction
5 1 4
PC15. Checktheclient’swellbeingthroughouttheserviceandgivingthenecessaryreassurance
4 1 3
PC16. Completetheproceduretothesatisfactionoftheclientinacommerciallyacceptabletime
3 1 2
PC17. Recordtheprocedureaccuratelyandstoreinformationsecurelyinlinewiththesalon’spolicies
3 1 2
PC18. Providespecificafter-procedure,homecareadviceandrecommendationsforproductuseandfurthertreatmentstotheclientMinimizethewastageofproductsandstorechemicalsandequipmentsecurelyposttreatment
3 1 2
Total 100 21 799.BWS/N0211(Performhairrelaxingandstraighteningservices)
PC1. Adheretothehealthandsafetystandardslaidoutbythemanufacturerandsalon
100 5 1 4
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PC2. Sanitizethehandsprior
totreatmentcommencement
2 1 1
PC3. Performsuitableconsultationtechniquestoidentifytheclient’swishesforthedesiredlookbeforetherelaxingservice
10 3 7
PC4. Identifytheconditionofthehairtoachievetherequiredresultsbyanalysingtheinfluencingfactors.
10 2 8
PC5. Selectproducts,toolsandequipmentbasedontheresultsofclientconsultation,hairanalysisandanytestsconducted
10 2 8
PC6. Preparetheclientand
providesuitableprotectiveapparel
2 1 1
PC7. Positionselfandclientthroughoutproceduretoensurecomfortandwellbeing
2 1 1
PC8. Applyprerelaxingproductstoprotectthescalpandevenouttheporosityofthehair
10 2 8
PC9. Carryoutrelaxing
servicesusingrelevantapplicationtechniques
18 3 15
PC10. Monitoraccuratelythe
developmentofrelaxingprocess
12 2 10
PC11. Promptlyreferproblemsthatcannotbesolvedtotherelevantperson/seniorhairstylistforaction
5 1 4
PC12. Checktheclient’swellbeingthroughouttheserviceandgivingthenecessaryreassurance
4 1 3
PC13. Completetheproceduretothesatisfactionoftheclientinacommerciallyacceptabletime
4 1 3
PC14. Recordtheprocedureaccuratelyandstoreinformationsecurelyinlinewiththesalon’spolicies
3 1 2
PC15. Providespecificafter- 3 1 2
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procedure,homecareadviceandrecommendationsforproductuseandfurthertreatmentstotheclientMinimizethewastageofproductsandstorechemicalsandequipmentsecurelyposttreatment
Total 100 23 77
10.BWS/N9002(Maintainhealthandsafetyofworkarea)
PC1. Setupandpositiontheequipment,chemicals,productsandtoolsintheworkareatomeetlegal,hygieneandsafetyrequirements
100
13 3 10
PC2. Cleanandsterilizealltoolsandequipmentbeforeuse 13 3 10
PC3. Maintainone'spostureandpositiontominimizefatigueandtheriskofinjury
9 2 7
PC4. Disposewastematerialsin
accordancetotheindustryacceptedstandards
12 2 10
PC5. Maintainfirstaidkitand
keeponeselfupdatedonthefirstaidprocedures
10 3 7
PC6. Identifyanddocument
potentialrisksandhazardsintheworkplace
10 3 7
PC7. Accuratelymaintainaccidentreports 10 3 7
PC8. Reporthealthandsafety
risks/hazardstoconcernedpersonnel
10 3 7
PC9. Usetools,equipment,chemicalsandproductsinaccordancewiththesalon'sguidelinesandmanufacturers’instructions
13 3 10
Total 100 25 7511.BWS/N9003(Createapositiveimpressionatworkarea)
PC1. Maintaingoodhealthandpersonalhygiene
100
8 2 6
PC2. Complywithorganisation's
standardsofgroomingandpersonalbehavior
9 3 6
PC3. Meettheorganisation's
standardsofcourtesy,behaviorandefficiency
9 3 6
PC4. Stayfreefromintoxicantswhileonduty 2 1 1
QualificationsPackForHairStylist
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PC5. Wearandcarryorganisation’suniformandaccessoriescorrectlyandsmartly
6 1 5
PC6. Takeappropriateandapprovedactionsinlinewithinstructionsandguidelines
6 2 4
PC7. Recorddetailsrelatedtotasks,asperprocedure 5 2 3
PC8. Participateinworkplace
activitiesasapartofthelargerteam
5 1 4
PC9. Reporttosupervisor
immediatelyincasethereareanyworkissues
3 1 2
PC10. Useappropriatelanguage,toneandgestureswhileinteractingwithclientsfromdifferentculturalandreligiousbackgrounds,age,disabilitiesandgender
7 2 5
PC11. Communicateprocedurerelatedinformationtoclientsbasedonthesector’scodeofpracticesandorganisation’sprocedures/guidelines
7 2 5
PC12. Communicaterolerelatedinformationtostakeholdersinapolitemannerandresolvequeries,ifany
7 2 5
PC13. Assistandguideclientsto
servicesorproductsbasedontheirneeds
4 1 3
PC14. Reportandrecordinstancesofaggressive/unrulybehaviorandseekassistance
4 1 3
PC15. Usecommunicationequipment(phone,emailetc)asmandatedbyyourorganization
4 1 3
PC16. Carryoutroutinedocumentationlegiblyandaccuratelyinthedesiredformat
6 2 4
PC17. Fileroutinereportsandfeedback 4 1 3
PC18. Maintainconfidentialityof
information,asrequired,intherole
4 1 3
Total 100 29 71