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MyPatientExperience.com

Accelerate Your Practice, One Patient at a Time.


From Prospect to Patient

Phone Calls

Consults

Procedures

Converting Opportunities

Patient Acquisition

“GAP”

Marketing Budget:Mark Turner SVP Genesys

98% Marketing2% Customer Service

“Marketing might get you new customers, but if you’re not looking after the customer experience, what’s the point?” Mark Turner


What is the Impact of the “Gap”?Case Study

30 new patients per month $6500 Ave. spend64% conversion to appt47 new patient calls 17 lost prospective patients $110,500 lost revenue per

month$1.3M per year lost

We will produce AT LEAST a 5% boost in consultation booking

$32,500 PER MONTH


Training

Tracking

Coaching


Common Challenges

Not Booking Consults Not Getting a “Yes”

Increase Call to Appointment Rate by up to 33%

Know Exactly What is Bringing You

Consultations

Get Patients Excited to Say “Yes”


Questions?


$649Per Month

Team Results

Comprehensive Tracking Solution

Experience AnalysisE-Learning Platform Live Team Training

Conversion and Lost Opportunity

Reporting

Show SpecialFirst Month Free

Custom Phone Script

Month to Month


Path to Performance

System Training

Experience Consultation

Data Gathering

Performance Assessment

Call ReviewCall

Coaching

Employee E-learningScript

DevelopmentPhone Skills

Training

System Setup

Weeks 2-4Implement

Weeks 5-12Develop

ReinforceWeeks 1-3Analyze

WebinarsE-learningManagement

ResourcesLive Training

and Coaching

Ad SourcesEmployeesTracking Numbers


DailyReview All Calls

Reporting of All Lost Opportunities

Weekly

Monthly Quarterly

Annually

Traffic Analysis

Conversion Analysis

Performance Analysis

Owner Summary Report

E-Learning System

qmp aesthetic surgery symposium

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