QHEPS ID: INF1948ep

Towards State Wide Operations

Transition Care Operational Advisory Group

Queensland

QHEPS ID: INF1948ep

2

Strategy 1: Informal Networks

• Implementation

• Documentation

• Quality

• Team structures

• Workplace Guidelines

Image from www.awaken-within.com

QHEPS ID: INF1948ep

3

Strategy 2: Review Governance

TCPOAG

Office of the OlderPersons Health District Health

Services

QHEPS ID: INF1948ep

4

Strategy 3: Develop Governance Structures

• Operational issues

• Operational risks

• Provide direction and support

• Collaborative

QHEPS ID: INF1948ep

5

What is TCPOAG?

• Who? Involves 14 TCP Teams across Queensland

• When? Monthly teleconference

• What? Key priority areas for 09/10

Working Parties

Business plan

QHEPS ID: INF1948ep

6

TCPOAG Structure & Working Parties

Transition Care Operational Advisory Group

Workforce Planning Documentation

Professional NetworksClinical Standards

Case Management

Discharge Survey

KPIEducation and

Training

QHEPS ID: INF1948ep

7

Working Party Objectives: Workforce Planning

Map:

• Staff characteristics

• Case loads

Measure:

• Workload

Develop:

• Business rules

• Workforce plan

Workforce Planning

QHEPS ID: INF1948ep

8

Working Party Objectives: Documentation

• TCP State wide phase 2 documentation

• Trial and collate findings

DocumentationWorkforce Planning

QHEPS ID: INF1948ep

9

Working Party Objectives: Clinical Standards

• Map services

• Review clinical standards and competencies

• Develop TCP service standards

• Identify training needs

Workforce Planning Documentation Clinical Standards

QHEPS ID: INF1948ep

10

Working Party Objectives: Discharge Survey Group

• Post discharge survey

• Methodology for analysis

• Opportunities for improvement

Clinical Standards Discharge Survey

QHEPS ID: INF1948ep

11

Working Party Objectives: Case Management Group

• National Case Management competencies and standards

• Implement and monitor these standards

• Collaborate with the Workforce Planning Group

Clinical Standards Discharge Survey Case Management

QHEPS ID: INF1948ep

12

Working Party Objectives: Key Performance Indicators

• Develop and implement KPI’s

• Focus on occupancy of TCP

• OOPH sponsored working party

Discharge Survey Clinical Standards KPIClinical Standards

QHEPS ID: INF1948ep

13

Working Party Objectives: Professional Networks

• Physiotherapy, occupational therapy, social work, dietetics

nursing, speech pathology and psychology

• Professional issues with focus on EPB and research

• Develop a communication plan to avoid duplication and encourage collaboration

• Workforce Planning Documentation Clinical Standards Professional

QHEPS ID: INF1948ep

14

Early Outcomes

• Empowerment

- to challenge the things that stop us doing our best

- to implement changes that improve the system

• Better teamwork and collaboration

• Greater satisfaction and recognition

• Continuous learning

QHEPS ID: INF1948ep

15

“There are risks and costs to a program of action, but they are far less than the long-range costs of comfortable inaction”

John F Kennedy Image from www.jfklibrary.org