qe governance: job function, administration, complaints qualification examiner auxiliary boat crew...

QE Governance:QE Governance: Job Function, Administration, Job Function, Administration,

ComplaintsComplaintsQualification Examiner

Auxiliary Boat Crew Training Manual update

December 2, 2006Berlin, MA

This presentation will be posted at www.d1nr-bcqp.us

December 2, 2006December 2, 2006 D1NR QE ABCTM updateD1NR QE ABCTM update QE Governance - QE Governance - 22REVIE

WBCQP is 23 years oldBCQP is 23 years old

The Boat Crew Qualification Program is The Boat Crew Qualification Program is intended to facilitate the qualification of intended to facilitate the qualification of members in surface operations, not to act as a members in surface operations, not to act as a “rite of passage” or an unnecessary burden“rite of passage” or an unnecessary burden

The process must be professional and The process must be professional and completecomplete

Not all Auxiliary members are suited for Not all Auxiliary members are suited for surface operations roles, even if motivated.surface operations roles, even if motivated.


WQEs are Extensions of OTOQEs are Extensions of OTO

The DIRAUX Operations and Training The DIRAUX Operations and Training Officer cannot perform evaluations of Officer cannot perform evaluations of candidates, but the OTO is the CG candidates, but the OTO is the CG individual that certifies members.individual that certifies members.

QEs are the objective and subjective QEs are the objective and subjective evaluators for the OTO.evaluators for the OTO.

QEs must be the best and most QEs must be the best and most experienced coxswains possible to be experienced coxswains possible to be most effective.most effective.


WQEsQEs

Evaluate a candidate as a team member or Evaluate a candidate as a team member or leader in stressful situations. A coxswain, for leader in stressful situations. A coxswain, for example, holds the ultimate safety of the crew example, holds the ultimate safety of the crew and vessel in their hands.and vessel in their hands.

Evaluate seamanship, specific task/procedure Evaluate seamanship, specific task/procedure skillsskills

Evaluate future independent performance safely, Evaluate future independent performance safely, under USCG policy, and as a USCG under USCG policy, and as a USCG representativerepresentative

December 2, 2006December 2, 2006 D1NR QE ABCTM updateD1NR QE ABCTM update QE Governance - QE Governance - 55

What is a QE?What is a QE?

““The highest appointment in the Boat Crew The highest appointment in the Boat Crew Program is that of the Qualification Program is that of the Qualification Examiner (QE). QEs are outstanding Examiner (QE). QEs are outstanding Coxswains having strong operational Coxswains having strong operational backgrounds, exceptional instructor backgrounds, exceptional instructor abilities, effective interpersonal skills, abilities, effective interpersonal skills, and impeccable integrity. “and impeccable integrity. “

-- Auxiliary Boat Crew Training Manual-- Auxiliary Boat Crew Training Manual


What does a QE do?What does a QE do?““The role of the QE is to verify that Boat The role of the QE is to verify that Boat

Crew trainees are able to satisfactorily Crew trainees are able to satisfactorily perform as specified … by evaluating perform as specified … by evaluating members through Dockside Oral members through Dockside Oral Examinations and Underway Check Rides. Examinations and Underway Check Rides. QEs also verify currency maintenance QEs also verify currency maintenance requirements for re-certification and requirements for re-certification and perform other tasks such as verify perform other tasks such as verify performance criteria for the Award of performance criteria for the Award of Operational Excellence.”Operational Excellence.”


Active Duty QEsActive Duty QEs

Station CO/OICs may recommend their Station CO/OICs may recommend their coxswains to become Auxiliary QEs by coxswains to become Auxiliary QEs by submitting recommendation to the OTO in submitting recommendation to the OTO in writing (which includes email).writing (which includes email).

Station QEs are appointed by OTOStation QEs are appointed by OTO Station QEs function under the guidance of the Station QEs function under the guidance of the

Area QE Coordinator (or Chief QE Coordinator if Area QE Coordinator (or Chief QE Coordinator if there are no AQECs)there are no AQECs)

Station QEs keep the AQEC advised of their Station QEs keep the AQEC advised of their activityactivity


General QE RequirementsGeneral QE Requirements

Must complete TCT every 2 yearsMust complete TCT every 2 years Must be evaluated by OTO or designee Must be evaluated by OTO or designee

every three (3) years. The evaluation is of every three (3) years. The evaluation is of a dockside exam AND an underway check a dockside exam AND an underway check ride of either crew or coxswain candidate.ride of either crew or coxswain candidate.

Evaluation must be positive to retain QE Evaluation must be positive to retain QE appointmentappointment

Must maintain coxswain currency and any Must maintain coxswain currency and any required QE activity levelsrequired QE activity levels


D1NR QE CurrencyD1NR QE Currency

20 hours underway (as QE or coxswain-of-20 hours underway (as QE or coxswain-of-record)record)

Maintain Instructor QualificationMaintain Instructor Qualification Attend required QE WorkshopsAttend required QE Workshops Continue to be an example of integrity and Continue to be an example of integrity and

professional relations with all levels of the professional relations with all levels of the Coast Guard and Coast Guard AuxiliaryCoast Guard and Coast Guard Auxiliary


QE “Positions”QE “Positions”

OTOOTO Chief QE Coordinator (CQEC)Chief QE Coordinator (CQEC) Area QE Coordinator(s) (AQEC)Area QE Coordinator(s) (AQEC) QEsQEs New acronyms: QE-In-Charge (QEIC), New acronyms: QE-In-Charge (QEIC),

QE-In-Training (QEIT), Boat Crew QE-In-Training (QEIT), Boat Crew Advisory Board (BCAB)Advisory Board (BCAB)


OTOOTO

Asst DIRAUX Operations and Training Asst DIRAUX Operations and Training Officer represents the DIRAUX as the Officer represents the DIRAUX as the primary manager and mentor of the QEs primary manager and mentor of the QEs and the Boat Crew Training Program.and the Boat Crew Training Program.


Chief QE CoordinatorChief QE Coordinator

The Executive Auxiliary Coordinator of the The Executive Auxiliary Coordinator of the QE Program, responsible to the OTO.QE Program, responsible to the OTO.

Appointment by recommendation of Appointment by recommendation of District Commodore (in consultation with District Commodore (in consultation with OTO), appointed by DIRAUX for a term OTO), appointed by DIRAUX for a term not to exceed three years.not to exceed three years.

Reappointment by OTO recommendation Reappointment by OTO recommendation and DIRAUX approval. Dismissal at and DIRAUX approval. Dismissal at DIRAUX discretion.DIRAUX discretion.


CQEC ResponsibilitiesCQEC Responsibilities Work directly with the OTO in all aspects of the Boat Work directly with the OTO in all aspects of the Boat

Crew Qualification Program. Crew Qualification Program. Maintain appropriate records necessary to administer the Maintain appropriate records necessary to administer the

Boat Crew Qualification Program. Boat Crew Qualification Program. In consultation with the members of the Boat Crew In consultation with the members of the Boat Crew

Advisory Board, recommend the number of QEs required Advisory Board, recommend the number of QEs required to carry out the Boat Crew Program. to carry out the Boat Crew Program.

Recommend to OTO or his/her designee, the Recommend to OTO or his/her designee, the appointment of Area QE Coordinators (AQEC) after due appointment of Area QE Coordinators (AQEC) after due consideration of input received from appropriate sources. consideration of input received from appropriate sources.

Manage AQECs and conduct re-certification of the Manage AQECs and conduct re-certification of the AQECs. AQECs.


CQEC ResponsibilitiesCQEC Responsibilities Provide District/Region wide training for AQECs Provide District/Region wide training for AQECs

and QEs. It is recommended that there be an and QEs. It is recommended that there be an Annual QE Workshop for all QEs. Annual QE Workshop for all QEs.

Oversee any and all investigations of complaints Oversee any and all investigations of complaints regarding the Boat Crew Program, QEs, check regarding the Boat Crew Program, QEs, check rides, etc. rides, etc.

Review any request for QE travel orders before Review any request for QE travel orders before forwarding to the DCO or OTO. forwarding to the DCO or OTO.

Inform the OTO when the need for additional Inform the OTO when the need for additional training is identified during a Currency training is identified during a Currency Maintenance Session. Maintenance Session.


Area QE CoordinatorsArea QE Coordinators

Coordinator of the QE Program in a Coordinator of the QE Program in a particular area, responsible to the CQEC.particular area, responsible to the CQEC.

Appointment by recommendation of CQEC Appointment by recommendation of CQEC (in consultation with OTO), appointed by (in consultation with OTO), appointed by DIRAUX for a term not to exceed three DIRAUX for a term not to exceed three years.years.

Reappointment by OTO recommendation Reappointment by OTO recommendation and DIRAUX approval. Dismissal at and DIRAUX approval. Dismissal at DIRAUX discretion.DIRAUX discretion.


AQEC ResponsibilitiesAQEC Responsibilities Act as the CQECs direct representative for an assigned Act as the CQECs direct representative for an assigned

area of responsibility. Areas of responsibility may differ in area of responsibility. Areas of responsibility may differ in requirements based on the number of QEs needed to requirements based on the number of QEs needed to support Boat Crew missions. support Boat Crew missions.

Evaluate the number of QEs required to adequately Evaluate the number of QEs required to adequately administer the QE Program within their area of administer the QE Program within their area of responsibility. Requests for additional QEs will be responsibility. Requests for additional QEs will be submitted to the CQEC for action. submitted to the CQEC for action.

Assign QEs for all requested check rides, exams, or Assign QEs for all requested check rides, exams, or other QE missions. These assignments should be made other QE missions. These assignments should be made equally among QEs within an area to ensure a uniform equally among QEs within an area to ensure a uniform workload and the amount of travel involved. QEs may be workload and the amount of travel involved. QEs may be assigned to do in-flotilla signoffs per district policy as assigned to do in-flotilla signoffs per district policy as established by the OTO. established by the OTO.


AQEC ResponsibilitiesAQEC Responsibilities Forward to the CQEC any request for travel Forward to the CQEC any request for travel

orders for a QE mission. orders for a QE mission. With the CQEC organize and conduct QE With the CQEC organize and conduct QE

workshops annually or more often as necessary workshops annually or more often as necessary for their area. for their area.

Conduct Training programs for new QEs and Conduct Training programs for new QEs and assign a mentor QE to QEs In-Training (QE-IT) assign a mentor QE to QEs In-Training (QE-IT) within their area. within their area.

Act as the liaison for Division and Flotilla Act as the liaison for Division and Flotilla Member Training Officers, scheduling QE Member Training Officers, scheduling QE missions and, if necessary, assign a QE-In-missions and, if necessary, assign a QE-In-Charge (QEIC) to head each mission. Charge (QEIC) to head each mission.


AQEC ResponsibilitiesAQEC Responsibilities Maintain accurate records for each mission as performed Maintain accurate records for each mission as performed

by QEs in their area, including the number of hours and by QEs in their area, including the number of hours and missions and the number of members qualified by each missions and the number of members qualified by each QE. Copy these records to the CQEC. Keep the CQEC QE. Copy these records to the CQEC. Keep the CQEC appraised of any problems and how the Boat Crew appraised of any problems and how the Boat Crew Program is working in their area. Program is working in their area.

Act as the liaison with Station Auxiliary Liaison Officer Act as the liaison with Station Auxiliary Liaison Officer (AUXLO) and monitor the activities of the Active (AUXLO) and monitor the activities of the Active Duty/Reserve QEs and missions performed in Duty/Reserve QEs and missions performed in conjunction with their QE duties. AQEC shall keep the conjunction with their QE duties. AQEC shall keep the Active Duty/Reserve QEs advised of any changes to the Active Duty/Reserve QEs advised of any changes to the Auxiliary Boat Crew Program. Auxiliary Boat Crew Program.

Provide support and training to the Boat Crew Program Provide support and training to the Boat Crew Program mentors throughout his/her Area of Responsibility mentors throughout his/her Area of Responsibility (AOR). (AOR).


AQEC ResponsibilitiesAQEC Responsibilities

Provide a list to the CQEC and the OTO for Provide a list to the CQEC and the OTO for upcoming check-rides within their AOR. upcoming check-rides within their AOR.

Conduct re-certification check-rides for QEs as Conduct re-certification check-rides for QEs as directed by the OTO. directed by the OTO.

Communicate to a member’s leader (FC or FSO-Communicate to a member’s leader (FC or FSO-MT) any additional training requirements MT) any additional training requirements identified during a QE Session. The AQEC identified during a QE Session. The AQEC should also inform the OTO, via the CQEC when should also inform the OTO, via the CQEC when the need for additional training is identified the need for additional training is identified during a Currency Maintenance Session. during a Currency Maintenance Session.


QEQE

Recommended by the OTO and appointed by Recommended by the OTO and appointed by the DIRAUX for a period not to exceed three the DIRAUX for a period not to exceed three years, with the option of reappointment.years, with the option of reappointment.

Elected leaders may recommend QEs. AQECs Elected leaders may recommend QEs. AQECs working with elected leaders may recruit working with elected leaders may recruit potential QEs.potential QEs.

QEs in areas that border another Auxiliary QEs in areas that border another Auxiliary region may be appointed to more than one region may be appointed to more than one region with approval of all DIRAUX/OTOs region with approval of all DIRAUX/OTOs involved. (example: D1SR and D1NR)involved. (example: D1SR and D1NR)


QE ResponsibilitiesQE Responsibilities

Evaluate Boat Crew candidates for compliance Evaluate Boat Crew candidates for compliance with the standards established by the Boat Crew with the standards established by the Boat Crew Qualification Program. Qualification Program.

Verify that Patrol Orders have been issued for all Verify that Patrol Orders have been issued for all facilities being used in a QE session. No QE facilities being used in a QE session. No QE session requiring the use of a facility is to be session requiring the use of a facility is to be performed without CG Patrol Orders. performed without CG Patrol Orders.

Submit required paperwork to the OTO with a Submit required paperwork to the OTO with a copy to the AQEC within 5 business days of the copy to the AQEC within 5 business days of the mission. mission.



Report to the AQEC any unsatisfactory Report to the AQEC any unsatisfactory performance observed on the part of any performance observed on the part of any certified Boat Crew member(s) and assist the certified Boat Crew member(s) and assist the AQEC in determining the course of action that AQEC in determining the course of action that should be taken. should be taken. Notify the OTO in writing, Notify the OTO in writing, through the QE chain of communication, when a through the QE chain of communication, when a certified crewmember or coxswain demonstrates certified crewmember or coxswain demonstrates unsatisfactory performance for reasons of unsatisfactory performance for reasons of incompetence, questionable qualification, or incompetence, questionable qualification, or physical inability to perform mission physical inability to perform mission requirements. requirements.



Act as a mission safety officer. Act as a mission safety officer. Evaluate Boat Crews for the “Operational Evaluate Boat Crews for the “Operational

Excellence Award” or for any other similar Excellence Award” or for any other similar CG programs (Selecting Boat Crew CG programs (Selecting Boat Crew Teams for ISAR Competition, etc.). Teams for ISAR Competition, etc.).


Boat Crew Advisory BoardBoat Crew Advisory BoardThe BCAB consists of:The BCAB consists of: OTO Responsible for the area (shall also chair OTO Responsible for the area (shall also chair

the BCAB) the BCAB) • • Chief QE Coordinator (CQEC) Chief QE Coordinator (CQEC) • • DCO or his/her designee DCO or his/her designee • • District Staff Officer, Operations (DSO-OP) District Staff Officer, Operations (DSO-OP) • • District Staff Officer, Member Training (DSO-District Staff Officer, Member Training (DSO-

MT) MT)

The responsible OTO and the CQEC constitute a The responsible OTO and the CQEC constitute a quorum for any meeting of the BCAB. quorum for any meeting of the BCAB.


BCAB ResponsibilitiesBCAB Responsibilities Review district policies and procedures Review district policies and procedures

governing the Qualification Examiner Program. governing the Qualification Examiner Program. Make recommendations to the Surface Stan Make recommendations to the Surface Stan Team for review and implementation. Team for review and implementation.

Evaluate QE Applicants. Evaluate QE Applicants. Administer QE Reappointments. Administer QE Reappointments. Determine Boat Crew certification for a member Determine Boat Crew certification for a member

due to questionable actions or performance. due to questionable actions or performance. Review complaints referred by the CQEC. Review complaints referred by the CQEC.


QE ApplicationsQE Applications

A potential QE mustA potential QE must Have completed at least eight (8) hours of Team Have completed at least eight (8) hours of Team

Coordination Training (TCT) within the last two Coordination Training (TCT) within the last two (2) years. (2) years.

Complete the QE application form and submit it Complete the QE application form and submit it to the CQEC via the AQEC with endorsements to the CQEC via the AQEC with endorsements as specified by the BCAB. as specified by the BCAB.

Complete any additional courses/tasks as Complete any additional courses/tasks as specified by the BCAB. (e.g., IT, AUXOP, specified by the BCAB. (e.g., IT, AUXOP, additional TCT training) additional TCT training)


Review of ApplicationsReview of Applications

The OTO will review the candidate’s The OTO will review the candidate’s personnel file and AUXDATA information.personnel file and AUXDATA information.

The BCAB will either accept an applicant The BCAB will either accept an applicant for interview, or not accept an applicant. for interview, or not accept an applicant. Reapplication can be done after one year.Reapplication can be done after one year.

The CQEC will notify applicants accepted The CQEC will notify applicants accepted for an interview.for an interview.


InterviewInterview The BCAB will interview each applicant. The interview The BCAB will interview each applicant. The interview

shall include questions about theoretical QE situations, shall include questions about theoretical QE situations, member training related topics, and points relating to the member training related topics, and points relating to the following publications: following publications:

• Auxiliary Operations Policy Manual;Auxiliary Operations Policy Manual;• Boat Crew Seamanship Manual;Boat Crew Seamanship Manual;• Chapter 4 of the U.S. Coast Guard Addendum to the United States Chapter 4 of the U.S. Coast Guard Addendum to the United States

National Search and Rescue Supplement (NSS) to the International National Search and Rescue Supplement (NSS) to the International Aeronautical and Maritime Search and Rescue Manual (IAMSAR);Aeronautical and Maritime Search and Rescue Manual (IAMSAR);

• Any other relevant District policies. Any other relevant District policies. On completion of the interview, the BCAB shall discuss On completion of the interview, the BCAB shall discuss

each applicant and decide on the member’s acceptance each applicant and decide on the member’s acceptance or rejection. A successful applicant will be designated a or rejection. A successful applicant will be designated a QE-in-Training (QE-IT).QE-in-Training (QE-IT).


QE Initial TrainingQE Initial Training The QE-IT will have one year to complete the training The QE-IT will have one year to complete the training

program during which he/she will demonstrate before a program during which he/she will demonstrate before a QE Mentor (QE Mentor is another active QE selected by QE Mentor (QE Mentor is another active QE selected by the AQEC) the following skills:the AQEC) the following skills:

Knowledge and understanding of the Auxiliary Boat Crew Knowledge and understanding of the Auxiliary Boat Crew Training Guide and the Qualification Guides for Crewman and Training Guide and the Qualification Guides for Crewman and Coxswain.Coxswain.

Set up, under the guidance of a QE Mentor, a dockside oral Set up, under the guidance of a QE Mentor, a dockside oral exam of both a crew and coxswain candidate, and an underway exam of both a crew and coxswain candidate, and an underway check ride of both a crew and coxswain candidate. check ride of both a crew and coxswain candidate.

Demonstrate to the QE Mentor the following qualities expected Demonstrate to the QE Mentor the following qualities expected of QEs: integrity, diplomacy, experience, and expertise while of QEs: integrity, diplomacy, experience, and expertise while assisting at qualification sessions. assisting at qualification sessions.

Demonstrate the ability to fill out all appropriate and required Demonstrate the ability to fill out all appropriate and required paperwork. paperwork.


Final QE QualificationFinal QE Qualification

Upon successful completion of the QE Training Program: Upon successful completion of the QE Training Program: The QE Mentor will notify the AQEC in writing of the QE-The QE Mentor will notify the AQEC in writing of the QE-

IT’s successful completion. IT’s successful completion. The AQEC will then recommend to the CQEC that the The AQEC will then recommend to the CQEC that the

QE-IT be appointed a QE. The CQEC will forward this QE-IT be appointed a QE. The CQEC will forward this recommendation along with his/her endorsement to the recommendation along with his/her endorsement to the OTO. OTO.

The OTO will evaluate the QE-IT during a QE session The OTO will evaluate the QE-IT during a QE session and make the final decision. If travel in a timely manner and make the final decision. If travel in a timely manner is prohibitive then this evaluation may be delegated. is prohibitive then this evaluation may be delegated.

DIRAUX will send a letter of appointment to the new QE. DIRAUX will send a letter of appointment to the new QE.


ComplaintsComplaints

All complaints or disputes concerning the All complaints or disputes concerning the QE process, mission, or a CQEC, AQEC, QE process, mission, or a CQEC, AQEC, or a QE must be submitted in writing to the or a QE must be submitted in writing to the OTO.OTO.

The CQEC normally oversees the The CQEC normally oversees the resultant investigations [unless he/she resultant investigations [unless he/she must ethically withdraw because he/she is must ethically withdraw because he/she is cited in the complaint.]cited in the complaint.]


D1NR DiscussionD1NR Discussion

The ABCTM governance model is based on an The ABCTM governance model is based on an “hierarchical scheduling” approach, where “hierarchical scheduling” approach, where requests are made for a QE to an AQEC, and requests are made for a QE to an AQEC, and thus there is schedule knowledge of all thus there is schedule knowledge of all checkrides for all QEs. QEs are assigned post-checkrides for all QEs. QEs are assigned post-request.request.

D1NR operates on a “distributed scheduling” D1NR operates on a “distributed scheduling” approach, where scheduling is done at the approach, where scheduling is done at the lowest level possible, usually directly with a QE.lowest level possible, usually directly with a QE.


D1NR Governance QuestionsD1NR Governance Questions

Do we want to change to the different Do we want to change to the different scheduling approach?scheduling approach?

Do we want to then have AQECs? Do we want to then have AQECs? (probably by Sector)(probably by Sector)

If not, how do we wish to address the If not, how do we wish to address the other functions of the AQECs, or do we other functions of the AQECs, or do we just roll all that up to the CQEC?just roll all that up to the CQEC?


D1NR Training QuestionsD1NR Training Questions

New tasks cannot be added that are New tasks cannot be added that are required for qualification. However, required for qualification. However, training items required for the district or training items required for the district or local AOR can be added.local AOR can be added.

Onus on tracking member training Onus on tracking member training fulfillment is on local (not national) staff.fulfillment is on local (not national) staff.

Do we want to develop district training Do we want to develop district training items? (e.g. pump operation)items? (e.g. pump operation)

qe governance: job function, administration, complaints qualification examiner auxiliary boat crew...

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