qcpp stakeholder information session · qcpp stakeholder information session 9 april 2020. 1....
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QCPPSTAKEHOLDERINFORMATIONSESSION
Presentedby:ChloeHennessyNationalManager,QualityCarePharmacyProgram
PREPAREDFOR:QCPPStakeholderInformationsession
9April2020
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1. RemoteModel• KeyChanges• RemoteAssessmentProcess• Nextsteps• FAQsandQ&A
INFORMATIONSESSIONOUTLINE
1. QCPPCOVID- 19ResponsePlan• KeyConsiderations• QCPPApproach&Timelines
2
3. QualityCare2020• QualityCare2020Update• FAQsandQ&A
1 2
3 1. OngoingEngagement• Communication• Engagement• Support
4
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QCPP COVID- 19 PANDEMIC RESPONSE PLAN
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QCPPCOVID-19PandemicResponse:KEYCONSIDERATIONS
4
ComplianceJASANZConformityAssessment
Body(CAB)requirementsMaintaining ProgramIntegrityAccess toPPIs&Programseligibility requirements
PharmacyEnvironment
Staffstress,workload,panicbuying,increased professionalservice delivery, frontlinehealth
professional criticality
PharmacyIntegrityQuality&Safety
Critical service deliveryhighriskareas
QC2020TimelinesPharmacypreparednessCancellation ofAPP&IndustryDaybriefings
PharmacyStaff&AssessorSafety
Suspensionoftravel&onsitevisits
RisktoexposureCompliance withguidelines
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QualityCare2020Implementation:• DelaythecommencementofQualityCare2020.
QCPPCOVID-19PandemicResponse:QCPPASSESSMENT&QC2020APPROACH
QCPPAssessments:• Onsite
Suspendedfrom18March2020,torecommenceatalaterdate.• Remote
TobeintroducedinresponsetoCOVID-19Pandemic.
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18Mar– 30Apr2020 1May– 30Sept20201 2 3 1Oct2020onwards
CommenceQC2020
Assessments
Pharmacieswithaccreditationdatesonorafter1October
2020willbeassessedunderQC2020
SuspensionofQCPP
Assessments
Extensionsgranteduntilatleast1May
2020*
QCPP2011(AS85000:2011) QC2020(AS85000:2017)
QCPPCOVID-19PandemicResponse:QCPPASSESSMENTTIMELINES
CommenceRemote
Assessments
May2020:PHASE1–RemoteAssessments
Commence,incl.pharmacieswithpreviouslygranted
extensions
June2020:PHASE2-RemoteAssessments
commenceforremainingpharmacies
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QCPPASSESSMENTSREMOTEMODEL
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QCPPAssessments:RemoteModelKeyBenefits
Flexibleü Longerassessmentwindow
ü Assessorfollowupwillprovide flexible options,considerate ofpharmacyworkflowduringCOVID-19pandemic
ü Reduction instaffonsitevisits
Streamlinedü Focusonevidence submissionagainsthighriskareas
ü Remoteassessmentmodelwillbemanagedviaanassessment toolwithintheQCPPportal
AccreditationMaintainedü Accreditation willbecontinueduntilnext reaccreditation duedate ifall remoteassessment
componentsaremet(Suchaspaymentofinvoice&closureofRemedial Actions)
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QCPPAssessments:RemoteProcess
AssessorfollowupwithPharmacy
viaphone, video(afterhours options available)
PharmacyprovidedwithAccreditation
AccreditationLapsed
PharmacyReceivesRemoteAssessmentdateEYtoallocate remoteassessmentdateto
pharmacy
PharmacySubmits
AssessmentEvidencevia
portal
InterimReportwithRemedialActionssentto
pharmacy
Assessorcallspharmacy-confirms remote
assessmentbooking date&process
-confirms ProfessionalServices&PharmacySelf
Declaration
RemoteAssessment
OccursPharmacyissent
assessmentevidencerequest forhigh risk**
areas
OR
PharmacyprovidedwithFinalReport
1 2
567
9
9
^ExcludingInitial&phase1pharmacies*RequirespharmaciestodeclaretheyarecomplyingwithallQCPPRequirements,AS85000&ProgramRulesandagreementtoconduct assessmentremotely,priortotheremoteassessment.**Initialpharmacieswillhavetosubmitadditionalevidencerequirements.^^InitialPharmacieswillrequireanonsiteassessmentwithinashortertimeframethanthe2yearreaccreditationcycle.
7daysprior toReaccreditation due
date
7daystocompleteevidence submission
Duringthe7dayassessmentwindow
EmailReminder- Reconfirming allocated
assessmentdate-Guidance document &
FAQs
30- 40 dayspriortoreaccreditation due
date^
2daysprior toassessment
within7daysofremote
assessment
90daystocloseRemedial ActionsRRRifrequired
4
8
Once time frameisup,orwhenallremedials areclosedout
Accreditationvaliduntilnextreaccreditationduedate^^
Ifrequirementsortimeframes
are notmetorifinvoice isunpaid
3
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Phase1RemoteAssessmentcommence inMay
Remote2Assessmentscommence inJune
Nextsteps
Pharmacies toensure theyhaveaccess totheportal forremote
assessmentSupportPharmacies throughthe
changes
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FAQs:RemoteAssessments:
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Ifmypharmacyhasalreadyhadtheirassessment,doIneedtocloseoutremedialactions? Howisaremote
assessmentdifferenttoanon-siteassessment?
Howlongwillmyremote
assessmenttake?
Howshouldpharmaciesprepare?
Areextensionsavailable?
WhatSupportwillbe
available?
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Questions?
12
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QUALITYCARE2020
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QualityCare2020Update• QualityCare2020willcommenceinOctober2020
• QualityCare2020Requirements&SupportmaterialareontheQC2020Knowledgehub
• Supportwebinarswillbeavailableoverthecomingmonths
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• AS85000:2017• QC2020Requirements• Keychangestotherequirements
• Resourcesandreferences• FAQs• Trainingbites• Glossary• Timelines• Presentations(tofollow)• Factsheets(tofollow)
QC2020KnowledgeHub
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QualityCare2020TrainingBites
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Introducing QualityCare2020, 29October 2019: Program Requirements
QualityCare2020TrainingandSupport– NextSteps
PromoteQualityCare2020Supportthatisavailable viatheKnowledge
Hub
Considermaterial youcandeveloptosupportpharmacies transitioning
toQuality Care2020ReviewQualityCare2020
Requirements andSupportMaterial
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FAQs:QualityCare2020
18
WhichversionoftheQCPP
RequirementswillIbeassessed
under? WhatisthebestwaytoprepareforQualityCare2020?
WillQualityCare2020
Assessmentsbeconductedonsiteorremotely?
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Questions?
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ONGOINGENGAGEMENT
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QCPPwillcontinueto:
ü Monitortheenvironmentandprovideregularupdates
ü Makeprogramdecisionswithbestinterestofpharmacyandprogramintegrityinmind
ü MaintainongoingandregularcontactwithQCPPaccreditedpharmaciesandstakeholders
OngoingEngagement
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• IntroducingQualityCare2020,29October2019:ClosingRemarks
https://www.qcpp.com/assessment/remote-assessments
1300363340(9am-5pmAEST)
ResourcesandInformation
Regularcommunication between QCPPandaccredited pharmacies &stakeholders
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ThankyouFinalQ&As&Sessionfeedback