QAD Enterprise Applications 2007 On Demand

Customer Presentation

QAD Proprietary

“…On Demand … the new software business model that enables

organizations to reduce costs, optimize time and minimize risk through term

based licensing and outsourced delivery solutions.”Merrill Lynch Industry Report

QAD Proprietary

Human ResourceInformation System

Supervisory Control &Data Acquisition

Customer RelationshipManagement

Transportation &Logistics

Enterprise Resource Planning

Product Lifecycle Management

QAD Supply Visualization

eLearning

Sales ForceAutomation

ProductConfiguration

Collaborative PlanningForecasting & Replenishment

ManufacturingExecution

Mission Critical System of Record Support System

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On Premise

On Demand

QAD Proprietary

Opportunities and Challenges

Pressure to grow revenue and profits through:– Process improvement

– Global expansion

– Acquisition of new business ventures

Need to quickly and easily implement or consolidate core business applications with:– Limited resources

– Aggressive deadlines

– High service levels expected from user community

QAD Proprietary

Value of On Demand

Reduced capital expenditure Predictable expense structure for QAD

applications Experienced 24x7x365 global Support and IT

operations Rapid implementation Industry-specific software editions Guaranteed high systems availability

QAD Proprietary

Businesses with 100 To 249 Employees And 50 Users

Comparing the ROI of SaaS versus On-Premise using Forrester’s TEI Approach(Total Economic Impact), September 2006

Advantages of On Demand - ROI

QAD Proprietary

Industry Process Reduce implementation time & enforce company processes

QAD Proprietary

Location

Components of the QAD Offering

Management

Licensing

QAD Proprietary

AnywhereOn Premise

Components of the QAD Offering

SLA foravailability & support

Corporate IT

Flat fee subscriptionOwnership/Perpetual

License

Traditional On DemandHybrid

QAD Proprietary

QAD On Demand – Single Tenant

Configured for each customer

Each Customer has a Single Code Set and instance

Upgrades and version control by customer

QAD Proprietary

QAD On Demand – Multi Tenant

Standard configurations for a vertical market

Single Instance Multiple customers

against a Single Industry Code Set

Offering Examples– Supply Visualization– QAD Automotive Edition– Desktop Shipping

QAD Proprietary

On Demand“Solution Aligned to Meet Your Needs”

Data Center Management

Implementation Services

Transition Services

Application Management

Systems Management

Subscription Model (SaaS)– Data Center Management– Application Management – Systems Management– QAD Global Support

24x7x265 Implementation ServicesTransition Services

QAD Proprietary

QAD Global Support

Deep industry experience and superior knowledge of QAD products and solutions– 180 experts averaging more than 7 years of

QAD experience– Multi-lingual support– 20 call centers around the globe– 24x7 coverage– 25,000 calls annually

Industry-recognized certifications for quality standards and processes– ISO 9001:2000 certification– Help Desk Institute’s Support Center certification

• First company to achieve multi-site certification around the globe

QAD Proprietary

Data Center Management

SAS 70 Type II Certified Data CenterNetwork Operations Center staffed with

experienced engineers around the clockPhysical securityPower delivery and backupEnvironmental controlsRedundant networksFire and smoke detection systems

Data Center Management

Implementation Services

Transition Services

Application Management

Systems Management

QAD Proprietary

Data Center ManagementQAD Global SupportApplication Management

Database Administration– Maintain and upgrade the DBMS– Ensure security – Maintain tools, standards,

parameters and procedures

Version Control– Diagnostics– Install and deploy upgrades

Implementation Services

Transition Services

Application Management

Systems Management

Data Center Management

QAD Proprietary

QAD Global Support Systems Management

Systems Software– Provision, manage, and support

applicable operating system and database

Hardware and Infrastructure – Provision, manage, and support

• Server Infrastructure • Network Infrastructure

Optimize System and Application Performance

24 x 7 x 365

Data Center Management

Implementation Services

Transition Services

Application Management

Systems Management

Data Center Management

QAD Proprietary

Systems ManagementMonitoring and Reporting

Data Center Management

Implementation Services

Transition Services

Application Management

Systems Management

Data Center Management

QAD Proprietary

Metrics

Metrics tool helps proactively analyze client system performance and capacity.

QAD Proprietary

Implementation Services

Standard fixed fee implementationProven rapid methodologyStandard release and version

compatibilityOptionally included in monthly fee

Data Center Management

Implementation Services

Transition Services

Application Management

Systems Management

Data Center Management

QAD Proprietary

Transition Services

Assist in conversion of all dataTransition from local IT staffAssist in upgrade to current versionManagement of customization and

integration

Data Center Management

Implementation Services

Transition Services

Application Management

Systems Management

Data Center Management

QAD Proprietary

Advantages of On Demand

Implement rapidly with minimal effort Establish global standards and centralized

version control Reduce local resource allocation significantly Leverage deep and broad IT and application

talent Focus more on core business Requires minimal infrastructure onsite

QAD Proprietary

“The beauty of hosted software is that there are no legacy versions to support and no need to support multiple operating systems and

databases. The whole budget goes toward new functionality ” 

Bruce Richardson, Senior Vice President, AMR