qa or test? does it matter? you bet it does!

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QA or Test? Does it Matter? You Bet it Does! Johanna Rothman New: Manage Your Project Portfolio: Increase Your Capacity and Finish More Projects @johannarothman www.jrothman.com [email protected] 781-641-4046

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QA or Test? Does it Matter? You Bet it Does! Some of us are called QA. Some of us are called test. Whether we are managers, analysts, engineers, whatever, does it really matter what our first “name” is? Yes. It matters, because it sets expectations in the rest of the organization. When we call ourselves “quality assurance,” we set ourselves up for assuring product quality. When we call ourselves testers, we set ourselves up for testing. How can we live up to those expectations—whatever they are? What happens if we don’t? These are the slides from Johanna Rothman's keynote from Belgium Testing Days 2012.

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Page 1: QA or Test? Does it Matter? You Bet it Does!

QA or Test? Does it Matter?You Bet it Does!

Johanna RothmanNew: Manage Your Project Portfolio: Increase Your Capacity and Finish More Projects

@johannarothmanwww.jrothman.com

[email protected]

Page 2: QA or Test? Does it Matter? You Bet it Does!

© 2012 Johanna Rothman

What’s in a name? That which we call a rose

By any other name would smell as sweet.

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Page 3: QA or Test? Does it Matter? You Bet it Does!

© 2012 Johanna Rothman3

Page 4: QA or Test? Does it Matter? You Bet it Does!

© 2012 Johanna Rothman

Gather Some Data

How many of you have

“Quality” in your job titles?

How many of you measure

for process improvement?

How many of you do

process improvement?

How many of you have

“Test” in your job titles?

How many of you measure

for process improvement?

How many of you do

process improvement?

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Page 5: QA or Test? Does it Matter? You Bet it Does!

© 2012 Johanna Rothman

Feedback is What Matters

Does your work provide feedback to the project team

and the business people for release decisions?

Does the project team obtain sufficient feedback about

their work to be able to improve it?

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Page 6: QA or Test? Does it Matter? You Bet it Does!

© 2012 Johanna Rothman

Things That Don’t “Matter”

Anyone in the project team making the release decision

Business decision

Anyone in the project team owning defect data

Because it’s a lagging indicator

Multi-dimensional project data matters

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Page 7: QA or Test? Does it Matter? You Bet it Does!

© 2012 Johanna Rothman

What is Software?

Design activity

Test and development need to partner

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Page 8: QA or Test? Does it Matter? You Bet it Does!

© 2012 Johanna Rothman

Is It Possible to Assure Software Product Quality?

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Page 9: QA or Test? Does it Matter? You Bet it Does!

© 2012 Johanna Rothman

Test and Dev Form a Partnership

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“We are all developers; some of our code ships, some

stays”

Page 10: QA or Test? Does it Matter? You Bet it Does!

© 2012 Johanna Rothman

Real Quality Assurance

More like Internal Affairs

Audit the process

Don’t do the work

Separate from Test

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Page 11: QA or Test? Does it Matter? You Bet it Does!

© 2012 Johanna Rothman

Heresy

Process improvement needs to be owned by the people

doing the work, not by an outside group

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Page 12: QA or Test? Does it Matter? You Bet it Does!

© 2012 Johanna Rothman

Our Names Set Other People’s Expectations of Us

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Page 13: QA or Test? Does it Matter? You Bet it Does!

© 2012 Johanna Rothman

Expectations All the Way Up/Down the Organization:

Who owns product quality if the testers are called “QA”?

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Page 14: QA or Test? Does it Matter? You Bet it Does!

© 2012 Johanna Rothman

Look at the Project Pyramid

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Page 15: QA or Test? Does it Matter? You Bet it Does!

© 2012 Johanna Rothman

Everything About a Project is a Business Decision

Time to Release is a business decision

Feature set is a business decision

Defect levels are a business decision

...

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Page 16: QA or Test? Does it Matter? You Bet it Does!

© 2012 Johanna Rothman

Product Quality is a Business Decision

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Page 17: QA or Test? Does it Matter? You Bet it Does!

© 2012 Johanna Rothman

Quality Depends on Market Position

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Page 18: QA or Test? Does it Matter? You Bet it Does!

© 2012 Johanna Rothman

Product Complexity Leads to Different Product Quality Decisions

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Page 19: QA or Test? Does it Matter? You Bet it Does!

© 2012 Johanna Rothman

Who is Responsible for Quality?

Senior management

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Page 20: QA or Test? Does it Matter? You Bet it Does!

© 2012 Johanna Rothman

What Do You Think You Should Be Called, Now?

What does the organization expect of you?

What do you expect of yourself?

How congruent are those expectations?

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Page 21: QA or Test? Does it Matter? You Bet it Does!

© 2012 Johanna Rothman

References and More Reading

Tons more on jrothman.com

If you’d like me to stay in touch with you, give me your

card, sign up for my email newsletter or email me to sign

you up.

I’ll be putting these slides up on slideshare.

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