Putting Your Best Foot Forward

What We’ll Cover Email Etiquette Thank you notes Professional Dress Office Etiquette

E-mail Etiquette Font

• Keep it standard

Keep it simple & short• Avoid embellishments and unnecessary text that

distract

Signature• Make sure it’s complete

E-mail Etiquette Use appropriate subject lines, short but

complete.

Grammar• Proofread!...then proofread again. Don’t hit sent too

quickly.

BCC vs. CC

Don’t hide behind e-mail

Thank You Notes Always send them

• Hand written is preferred Stationary

• Be professional

Name the appropriate person

Have everyone sign them

Professional Dress Code Men

• Casual -rarely• Business Casual- most often• Business Professional -

Professional Dress Women

• Casual• Business Casual• Business Professional

Office EtiquetteWith your co-workers …

o Grant your co-workers privacyo Watch your food smellso Don’t eat it if it isn’t yourso Clean up after yourselfo Be prompt

Office EtiquetteWith clientele, donors, volunteers, PAC members, etc.

…

Impressing clienteleo Roll out the red carpet for guests

Phone etiquetteo Keeping calm can save you hours and clients

Decorationo Keep it simple and classy

Office EtiquetteWith clientele, donors, volunteers, PAC

members, etc.Focus on the face, not the screen

o Turn off your devices and pay attention to people

Know the names (both first and last names)o Calling someone by name is impressive

Shake hands like you mean it

This module was developed by Krista Anderson – May 2013

Contact her for more assistance at akrista@okstate.edu or 405-744-7760 Alternatively, you can contact Joyce Martin at joyce.martin@okstate.edu or 405-744-7969

Sources: inc.com; Business Management Daily; Kim McCrackin, Oklahoma State University