putting you in control of your telecoms budgets i.t.e.m lifecycle sm
TRANSCRIPT
Putting you in control of your telecoms budgets
I.T.E.M Lifecycle sm
2 Regaining control of a Top 10 corporate expense
•Mala was formed in 2000
•We’re the UK’s leading independent cost recovery and cost management company•We’re trusted by top management, FTSE companies and telecoms providers •We work in the UK for Retailers, Banking Groups, NHS Trusts, Construction etc.
•We cost recover within current budgets
In 10 yrs we’ve saved £24m, won awards and consistently chaired the CMA interest groupWe don’t simply chase savings, we plan in controls for the future
We are confidential and handle all the issues accordinglyOur major clients have been with us for 7 or more years and we continue to deliver valueSome costs can be recovered from 6 years ago
3 Integrated Telecoms Expense Management Lifecycle sm
I.T.E.MLifecycle
Estate Managemen
t
Usage Analytics
Tariff Performanc
e
Cost Savings
Estate Manageme
nt
Usage Analytics
Tariff Performanc
e
Cost Savings
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2
3
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4 Mala I.T.E.M. Lifecycle : what do we deliver?
1. Estate Managemen
t
• Inventory creation• Inventory
management• Contract renewals• Contract
renegotiations• Benchmarking• Managed services
contract reviews• Tender
management• RFI and RFP• Order
management• Project
management
2.Usage Analytics
3.Tariff Performanc
e
4.Cost Savings
• Contract management and compliance
• Tariff validation• Tariff modelling• In life price reviews
• Personal usage management
• Cost allocation – cost centre recharging
• Call management and network capacity
• Exception management reports and alerts
• WAN optimisation and network performance
• Zero dial analysis
• Cost recovery• Cost avoidance• Technical gain
share
Mala ITEM : Customer dashboard
5 The Mala dashboard gives layered access to a managed service
6 A dashboard accessed by the group
Accounts department• Office/Roving• Procurement?• Contract owners
HR department• Office/Roving• Hire/Fire
Sales department• Office/Roving• Buying?
Site management• Multi location• Transfer
Contractors• Multi location
IT department• Office/Roving• IT methodology
Multiple billsMultiple providers
Chargebackmanagementinformation
telecoms costsexpertly controlled
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• The Mala reporting system is tailormade to each account
• Structured reporting gives staff and management weekly access to key cost allocations
• Mala reports in dashboard or document format
Cost management pressures across alloperational functions, from Property to IT, Staff to Capital expenditure
8 Subscription products help faster cost allocations……..
Staff and management are demanding more on-line and mobile applications
Flexible working and multiple devices
Are these costs budgeted for and whose responsibility are they?
9 ….Supplier management…..
Multiple suppliers and multiple bills
ITT complexity for new installations and price comparison
Who guards the fox guarding the hen house?
Installation vs. Order vs. Bills
Provision of cost and bill management
10
20% of mobile phones are thought to be in the hands of
ex-employees
telecoms costsexpertly controlled
What’s in the box?
Helping you to take control
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•Track mobile spend versus fixed line spend •Manage telephone policy•Directory enquiry, speaking clock, premium rate, long duration etc•Highlight non-business calls (international, 0904)•Identify personal usage calls
Mala monitors spend patterns…. telecoms costs
expertly controlled
12 ..to make sure your bills are compliant• VAT returns• Company usage policies
donations personalusage
travelexpenses
RFID
telecoms costsexpertly controlled
13 Mala cost analyses will guide you on the best Telecoms technology needed
• Smartphone• Mobile phone• Telephone network• Data network• Office phone• Data card• Home broadband account• WiFi phone calls• Phone card• Phone calls on expenses• Home line
telecoms costsexpertly controlled
14 Avoid mistakes other companies have made
Bills similar to those in the previous period are paid because they appear to be ‘about right’
Pay on trend
Red letter demands met even though the bill has already been paid
Red reminders
telecoms costsexpertly controlled
Pay and reclaim errors rather than create accumulating debt
Debt management
Amount on credit note paid as it was highlighted in red
Credit notes
Broadband, land lines and mobiles left in use of ex-employees due to lack of adequate information for HR
Ex-employees
15 Benefits of I.T.E.M lifecycle sm
Cost savings: spend the same £ twice
Budgetary control: Allocate costs to appropriate cost centre
ROI: Annual savings of an average 15% are typical
Strategic Planning: Inventory allows accurate planning for change and growth
telecoms costsexpertly controlled
16 mala communicationstelecoms costs expertly controlled
thank you
Paul Fegan and Adam RichardsonMala Communications
www.mala-communications.co.uk