putting people first workforce study - adass b - job... · 10. supervise the work of community care...

Putting People First Workforce Study

Appendix B: Job Descriptions Contents

Description Pages Introduction and useful links Coventry City Council - Case Manager (Social Worker) 4 - 7 - Community Occupational Therapist (Reablement/Enablement) 8 - 11 - Contact Assessment Worker 9 - 15 - General Manager (Case Management, Older People) 16 - 21 - Team Manager 22 - 27 - Assistant Team Manager / Lead Occupational Therapist 28 - 32 - Assistant Team Manager 33 - 37 - Outcomes Broker 38 - 42 Essex County Council - SDS Facilitator 43 - 45 - SDS Practitioner 46 - 48 - SDS Senior Practitioner 49 - 52 - SDS Team Manager 53 - 56 Kent County Council - Job Role comparison, before and after April 2009 57 Contact and Assessment Service - Contact Assessment Supervisor 58 - 61 - Senior Contact Assessment Officer 62 - 64 - Contact Assessment Officer 65 - 67 - Operational Manager (Contact & Assessment) 68 - 71 - Manager (Contact & Assessment Service) 72 - 74

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Description Pages Assessment & Enablement Teams - Senior Practitioner 75 - 77 - Case Manager 78 - 80 - Assessment Officer 81 - 83 - Locality Organiser 84 - 86 - Enablement Supervisor 87 - 90 - Enablement Support Worker 91 - 92 Co-ordination Teams - Senior Practitioner 93 - 96 - Specialist Case Manager 97 - 99 - Case Manager 100 - 102 - Case Manager (Newly Qualified) 103 - 105 Norfolk County Council - Occupational Therapist (Level 1 And Level 2) 106 - 111 - Social Worker (Level 1 and Level 2) 112 - 116 - Social Care Assistant 117 - 120 - Assistant Practitioner 121 - 125 - Practice Consultant 126 - 130 - Team Manager 131 - 136 North Lincolnshire - Senior Self Directed Support Practitioner 137 - 144 - Principal Practitioner (higher) 145 - 152 - Community Support Worker 153 - 158 - Home Care Assistant 159 - 164

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Introduction and Useful Links The following appendix draws together many job descriptions from Authorities that have already made steps to change their workforce in order to deliver the personalisation agenda. The list is aimed at providing a small sample of new job descriptions from a number of authorities which may prove useful to others undertaking workforce change. It is also worth highlighting the work that Skills For Care have already completed in exploring and documenting the emerging roles resulting from the wider implementation of Putting People First. Specifically there have identified emerging roles in the areas of:

• Personalisation • People who services and carers • Cross-sector working • Adult Social Care

Skills for Care have collated information for workforce leads and managers on the principles of workforce redesign aimed at presenting key requirements when implementing new ways of working. ‘The principles of workforce redesign –notes and resources’ is available for download at: http://www.newtypesofworker.co.uk/download.asp?file=principles_of_workforce_redesign_notes_guidance_web.pdf More resources can be found at the ‘New Types of Worker’ Skills for Care website: http://www.newtypesofworker.co.uk

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http://www.newtypesofworker.co.uk/download.asp?file=principles_of_workforce_redesign_notes_guidance_web.pdf

http://www.newtypesofworker.co.uk

Coventry City Council Job Description

Job Title: Case Manager (Social Worker) Job Number: Y5018D

Directorate: Community Services Post Number: Various

Service: Older People's Group Grade: Grade 6/7

Location: Case Management Service

Job Purpose: To work closely with service users, carers and other professionals providing appropriate assessment and case management service to professionally accepted standards. Assist in the overall provision of social work services within the Case Management Team. Main Duties and Responsibilities: 1. Comply with the appropriate legal statutes and departmental policy affecting social work

operations. 2. Maintain documentation and other records of case management activities in accordance with

approved policy and procedures. 3. Investigate and assess referrals, including defining problems and needs, and formulate

outcome focussed care plans for implementation. 4. Devise and implement outcome focussed care options using the prescribed documentation,

and co-ordinate cost effective provisions which form part of such a option 5. Devise plans that seek to promote the independence, choice and control of service users to

enable them to continue to live at home and, where this is not appropriate, to arrange alternative forms of provision to meet their needs.

6. Institute legal processes and procedures in line with the Departmental to protect vulnerable

service users. . 7. Liaise and to work jointly with colleagues and staff from other agencies as appropriate 8.. To be responsible for the coordination and active involvement in case reviews as specified by

departmental policies and practices 9. Prepare work for formal supervision under the direction of the Team Leader or Fieldwork

Manager and keep them informed of potential difficulties.

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10. Supervise the work of community care and contact assessment workers regarding work

carried out on behalf of the Case Manager. 11. Maintain and update knowledge of current legislation relevant to social care and health and of

the appropriate benefits and other services available to service users and carers 12. Act from time to time as student supervisor (practice teacher or study supervisor) to students

or departmental staff undertaking approved training. Undertake training in student supervision, where appropriate.

13. Any other duties and responsibilities within the range of the salary grade. All duties and responsibilities must be carried out with due regard to the City Council's Health and Safety Policy. Post holders will be accountable for carrying out all duties and responsibilities with due regard to the City Council's Equal Opportunities Policy. Duties which include processing of any personal data must be undertaken within the corporate data protection guidelines. Responsible for: Responsible to: Reviewed: 02 August 2004 Updated: 15 November 2007

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Coventry City Council Person Specification Job Title: Case Manager (Social Worker) Job Number: Y5018D

Directorate: Community Services Post Number: Various

Service: Older People's Group Grade: Grade 6/7


Area Description Criteria will be measured by:

• The City Council’s Equal Opportunities Policy and how to

ensure service provision is sensitive and relevant to all service users and carers.

Application Form and Interview

Knowledge:

• Knowledge of relevant legislation relating to NHS and Community Care Act, Mental Health Act, CSDPA, Disabled Persons Act and Carers Legislation


• Comprehensive knowledge of Social Services Provision. Application Form • Comprehensive understanding of the range of service

users’ and carers’ needs Application Form

• Awareness of statutory guidelines and current thinking on good practice and delivering services with an enablement focus

Application Form

• Knowledge of assessment models, care management and reviewing processes and awareness of other methods of intervention, eg. Group work, community work, etc

Interview

• Assessing the needs and risks of service users and

carers, using information from other agencies if necessary. Implementing and reviewing outcome focussed care plans. Liaising with others to ensure cost effective services meet need.

Application form/Interview

Skills and Abilities:

• In anticipating and responding appropriately to situations of conflict and disagreement.

Application form/ Interview

• In effective communication – face to face, over the

telephone and in writing complex letters, reports and case records.


Cont/…

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Coventry City Council

Social Services & Housing Directorate Human Resources

Skills and Abilities: (Continued)

• In numeracy in order to understand and, implement financial procedures related to the arrangement of services for service users.

Application form

• In self-organisation and dealing with case management.

Prioritising tasks to achieve goals and meet deadlines, seeking advice where necessary.

Interview

• In chairing meetings including case reviews/case conferences.

Application Form

• A commitment to working in an anti-discriminatory and

non-judgemental manner with service users, carers and colleagues.

Interview

• Follow specific procedures and work within guidelines,

seeking and using support appropriately and to participate in a constructive way in formal supervision meetings.

Application Form

• Recognise when to use statutory or ‘professional’ authority

and use it sensitively and responsibly with clarity over the role of the agency.

Application Form

• To participate in all aspects of learning and development

in order to achieve ongoing development and skills relevant to the role

Interview

• Experience of having worked in a referral taking service. Application Form Experience: • Experience of report writing and record keeping

procedures. Application Form

• Experience of team membership and participation Application Form • Experience of working with a range of service user groups Application Form

• Experience of assessment and case management work

with older people, people with physical disability, people with learning disability or other adult service users.

Application Form

Educational: • Dip SW, CSS CQSW or a CCETSW validated equivalent

from another country Evidence

• This post is exempt from the provisions of the Rehabilitation of Offenders Act 1974. A Criminal Record Disclosure will be required prior to appointment.

Special Requirements:

• This Authority is committed to safeguarding and promoting the welfare of vulnerable adults and expects all staff and volunteers to share this commitment.

• Current registration with GSCC and/or able to meet registration requirements

Evidence

Date Reviewed: April 2006 Updated: 15 November 2007

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Job Purpose To work alongside service users providing a planned programme of therapeutic intervention to maximise functional ability which has the desired outcome of reducing dependency on service providers/returning vulnerable people to a state of independence following an acute episode/continued therapeutic intervention following hospital discharge/preventing hospital admission. Duties and Responsibilities

1) The postholder will be responsible and accountable for carrying out the duties and responsibilities of the post with due regard to the City Council's Equal Opportunities Policy.

2) To take and act on new referrals 3) To undertake assessments with service users in order to develop mutually agreed

solutions to issues resulting from their physical impairment.

4) To plan an agreed programme of therapeutic intervention with agreed outcomes and to ensure that the plan is carried through.

5) To work in conjunction with service users, carer, other professionals and agencies, to co-

ordinate and implement agreed service provision;

6) To provide (a) equipment to assist daily living, and (b) training/instruction to service users and their carers to enable them to achieve maximum functional independence.

7) To organise any necessary property adaptations, with the appropriate involvement of other

agencies and Local Authority Departments as appropriate to the job.

Job Title: Community Occupational Therapist (Reablement/Enablement Service) Department/Directorate: Community Services Division /Section/Group/Team: Older People Group Location: Case Management

Job Number: Post Number: Grade: G7

Job Description

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8) To advise service users, carers and other agencies on disability issues.

9) To advise the Manager of current trends/needs of the community in order ot develop the

service as appropriate.

10) To maintain accurate and concise case records and produce reports as necessary.

11) To maintain an up-to-date knowledge of medical conditions and treatment, disability issues, legislation and departmental policies and practices.

12) To provide day-to-day support to OT Assistants

13) After an appropriate period, to lead on predetermined projects and cases of a more

complex nature, offering professional support and supervision to less experiences staff as appropriate.

14) To promote awareness of the Occupational Therapy Service to other professionals and

agencies.

15) To undertake all of the above in accordance with statutory and departmental policies and procedures.

16) To be responsible for ensuring that continued Professional development Requirements are

met.

17) To adhere to the College of Occupational Therapists Code of Ethics and Professional Conduct.

_____________________________________________________________________________ All duties and responsibilities must be carried out with due regard to the City Council's Health and Safety Policy. Post holders will be accountable for carrying out all duties and responsibilities with due regard to the City Council's Equal Opportunities Policy. Duties which include the processing of any personal data must be undertaken within the corporate data protection guidelines. This post is exempt from the provisions of the Rehabilitation of Offenders Act 1974. A Criminal Record Disclosure will be required prior to appointment. Responsible for: Responsible to: Date Reviewed: November 2007

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Job Title: Community Occupational Therapist (Reablement/Enablement Service) Department/Directorate: Community Services Division/Section/Group/Team: Older People Group Location: Case Management Service

Job Number: Y5012D Post Number: Grade: G7

Job Requirements

Knowledge

• Knowledge of relevant legislation relating to the provision of

Occupational Therapy Services, eg CSDPA 1970, Housing Act 1989, NHS and Community Care Act 1990 etc

• Knowledge of a range of equipment and its application eg stairlifts, hoists etc and appropriate adaptations to property

• Awareness of statutory resources available to support service users in the community

• Understanding of issues relating to disability eg in a social and medical context

• Awareness of the City Council's Equal Opportunities Policy and its implications for the provision of OT services

• Knowledge of the principles of rehabilitation with people with disabilities • Knowledge of manual handling techniques

Skills

• Listening skills: ability to receive information from service users on and

individual basis and in group settings • To give clear instructions to a range of people, eg staff and other

professionals, service users, family/carers etc • To share information with staff, other professionals and agencies etc in

an appropriate manner • To prepare written reports eg case records, committee reports etc • To deal with difficult situations sensitively

Person Specification

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• To analyse statistical data

Abilities

• Ability to observe departmental policies and practice • Ability to prioritise and organise own workload • Demonstrate an ability to problem solve • Ability and willingness to undertake further training • Ability to work within a team setting

Experience

• Experience of working with people with physical disabilities and older

people = context not important • Experience of carrying out assessments of service users needs and of

providing appropriate therapy/equipment/minor and major adaptations • Experience of working within a team setting • Experience of planning therapeutic intervention

Educational

• Diploma in Occupational Therapy of BSc Health Sciences in

Occupational Therapy • CPSM registration

Special Requirements

This post is exempt from the provisions of the Rehabilitation of Offenders Act 1974. A Criminal Records Disclosure will be required prior to appointment.

Date Reviewed: November 2007

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16 October 2007 - Draft

Coventry City Council Job Description Vacancy Reference No:

Job Title: Contact Assessment Worker Job Number:

Directorate: Community Services Post Number:

Service: Older People's Group Grade:


Job Purpose:

1. Being involved in the completion of contact assessment and screening processes, gathering quality information in sufficient detail for decision making and to support the directing to appropriate service.

2. To provide quality information and advice, signposting and resolving queries.

Main Duties and Responsibilities:

1. To provide further screening and basic assessment of need for service users and carers across Older People Services leading to he completion of a contact assessment.

2. To support the assessment process by gathering information, including risk factors, as

required, to enable appropriate case management decisions to be prioritised accordingly within prescribed time scales, performance standards and applicable eligibility criteria.

3. To complete documentation relating to the screening / assessment process and enter data

onto IT systems in accordance with departmental policies and procedures.

4. To provide a good level of advice, guidance and signposting support to service users and their representatives.

5. To contribute to the groups priorities of promoting independence, choice and control for Older

People.

6. To develop knowledge and expertise on the range, and purpose of, services and community resources within the City that relate to the needs of Older People.

7. Liaise and work jointly with colleagues and staff from other agencies on behalf of service users

and their representatives.

8. Assist service users in resolving financial queries relating to the provision of services. Liaising with sundry debtors and care agencies to ensure timely responses to queries from service users and their representatives relating to the charging policy.

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16 October 2007 - Draft

9. Contribute to effective and accurate manual and electronic data collection, maintaining

documentation of records that will ensure government and corporate quality and performance standards are adhered to and in accordance with approved policies and procedures.

10. Comply with the appropriate legal statutes and departmental policy, codes of practice and

guidelines affecting Case Management operations.

11. To be responsible for developing own knowledge and skills, including supervision with Line Manager and attendance at appropriate training

12. To assist the Admin manager in ensuring that admin staff adhere to customer service

provision standards and that these are maintained and reviewed in accordance with service needs

13. Any other duties and responsibilities within the range of the salary grade.

All duties and responsibilities must be carried out with due regard to the City Council's Health and Safety Policy. Post holders will be accountable for carrying out all duties and responsibilities with due regard to the City Council's Equal Opportunities Policy. Duties which include processing of any personal data must be undertaken within the corporate data protection guidelines. Responsible for: Responsible to: Date Reviewed: Updated: November 2007

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Community Services Directorate Human Resources

Coventry City Council Person Specification Job Title: Contact Assessment Worker Job Number:


Service: Older People's Group

Grade:



• Basic knowledge of legislation and policy relating to Social

Care, Health or Older People e.g. NHS and Community Care Act, Chronic Sick and Disabled Persons Act (CSDPA), Mental Health Act, Carers (Recognition and Services) Act.

Knowledge:

• Basic knowledge of Community Services for older people eg. Voluntary sector, City Council, Independent sector provision, Leisure services and Community centres.

• Awareness of Adult Protection Policy and action to be taken when concerns are raised.

• Awareness of and commitment to, the equality of opportunity in service provision and employment.

• Basic knowledge of Data Protection Act and Freedom of Information Act, 'Access to Records' Policy

• Basic knowledge of assessment processes, eligibility outcomes and care planning.

• Basic understanding of the range of service users' and carers' may present their needs.

• Awareness of statutory guidelines and good practice • Anti-discriminatory policy and practice • An understanding of why promoting service user choice,

independence and control are important.

• Excellent communication skills to deal with a wide range of

people and situations. Skills and

Abilities: • Ability to undertake the screening of assessment of

service users and carers in the community, identifying any areas of risk.

• Self organisation skills to effectively prioritise deadlines

• Ability to understand the limits of the role and when to

seek advice on complex issues and to use supervision and support appropriately.

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• Able to understand how getting good information

contributes to effective care planning and the ability to devise, monitor and review care plans.

• Ability to use communication technology • Able to implement financial procedures

• Effective communication skills, i.e. face-to-face; using the telephone; in writing of letters, reports and service user case records; competencies e.g. email, Microsoft office, data entry and retrieval.

• Able to work in an anti-discriminatory way with service users, carers and colleagues.

• Ability to identify and manage health and safety risk factors

• Able to seek and use support appropriately and participate in a constructive way in formal supervision meetings.

• Flexible and responsive to change, evaluating and formulating solutions.

• Able to search out further detail and take action/make recommendations from information received.

• Able to develop effective working relationships with service users, colleagues and other agencies.

• Able to participate in and learn from training and other

methods of promoting development of knowledge and skills.

Experience: • Experience of working with older people or in a social care

environment Application form and interview

Educational:

Special Requirements: Date Reviewed: Updated: November 2007

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Job Title: General Manager (Case Management, Older People)

Job Number:




Job Purpose:

To provide effective leadership and to develop and manage case management services for older people in Coventry. This includes short-term assessment and response services operating within both hospital and community settings, and / or longer-term case management services operating within the community.

Main Duties and Responsibilities: 1. To provide senior level leadership to staff working within the service that positively influences the

development and operation of the service.

2. In respect of hospital and community based services, to be responsible and accountable for the effective management of staff, ensuring that services are responsive, flexible and to quality standards to meet the needs of all service users.

3. To promote inter-agency working partnerships representing the department in joint working

across UHCW, Primary care Trust, Intermediate Care Service and other key agencies. 4. Responsibility for leading and developing services that support the provision of high quality

individualised patient care in accordance with best practice and guidance. 5. To operate services that promote service user independence and which optimise service user

choice and control. 6. Establish and maintain, with the delegated responsibilities, operational policies for Case

Management services in conjunction with relevant Service Managers within the Directorate and other agencies.

7. Responsibility for establishment budgets and purchasing budgets, ensuring the services operate

within established financial frameworks, and undertake full monitoring and reviewing processes in respect of same.

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8. Have overall responsibility for ensuring accuracy of actual and predicted expenditures are reported and appropriately acted upon. Ensure the service achieves local and national targets through effective planning and use of resources.

9. Responsible for the efficient use of available resources to optimise service delivery and

development. 10. Operate within a Performance Management Framework. Responsibility for operational planning

and review processes. Working to the achievement of specified performance standards for the service, (e.g. Performance Assessment Framework targets) monitoring and reviewing qualitative and quantitative evidence of achievement and working to performance targets.

11. Responsible for the implementation of effective communication strategies and working

relationships with service users, internal and external users and stakeholders, including independent sector organisations.

12. Promote joint and inter-agency working partnership arrangements and other initiatives with

statutory and independent sector organisations, including Health, Housing Department of Health etc. participating in neighbourhood Management and other corporate initiatives as appropriate.

13. Responsible for the appropriate representation and promotion of services in the public and health

and social care arena. 14. Foster and maintain partnership links with the Commissioning Unit with the specific aim of

contributing to the mapping of future service needs; commissioning services and assessing service requirements.

15. Responsibility for promoting user involvement within the service e.g. providing accessible

information to users about services available and gaining the views of users via satisfaction surveys.

16. Utilise the resources available to provide a flexible range of services and individual tailored

discharge plans of support and care which promote equality and are sensitive to the needs of individual adults (particularly those from minority ethnic communities and with special needs)

17. Direct and advise staff within the Case Management Service on the proper interpretation of their

role and practice in accordance with their position and level of accountability, including advice on prioritisation, risk management and to delegate as appropriate to staff in accordance with their responsibilities.

18. Manage staff in the Case Management Service to include recruitment and selection, induction

and probations, identification of training and development needs, supervision, disciplinary and grievance matters and performance assessments.

19. Ensure effective communication is established and maintained within the Case Management

Service. Convene regular staff meetings, ensuring the briefing of staff is efficiently undertaken and that Council, Hospital Trust and Department Policies and Procedures are also effectively communicated.

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20. Investigate complaints, disciplinary and grievance matters and contribute towards positive employee relations, taking advice from and advising Service Managers of issues in these areas as they arise.

21. Chair Review Meetings as appropriate. These may relate to service development provisions

and/or service users. 22. Responsible and accountable for the management of the Case Management Teams and to

delegate as appropriate to staff in accordance with their responsibilities. 23. Maintain a working knowledge of all relevant legislation, statutory instruments, codes of practice

and department policies and procedures, ensuring that these are adhered to and communicated within the post holder's areas of responsibilities.

24. Responsible and accountable for ensuring a safe working environment, Case Management staff's

compliance with Health & Safety at Work Regulations, Risk Assessment both personal and management, and to have responsibility for the safety and security of the accommodation.

General 25. Maintain confidentiality, security and integrity of information relating to patients, staff and other

Health/Social Services business in accordance with the requirement of the Data Protection Act. 26. Ensure staffs receive appropriate professional development according to their training and

qualifications. 27. Responsibility for own continued professional development, including maintaining registration with

appropriate professional bodies. 28. Participate in the Performance and Development Review (PDR) Scheme. 29. Undertake all mandatory training and attend external courses where identified as part of individual

appraisal. 30. Provide cover for colleagues and senior managers as appropriate. 31. Any other duties and responsibilities within the range of the salary grade. All duties and responsibilities must be carried out with due regard to the City Council's Health and Safety Policy. Post holders will be accountable for carrying out all duties and responsibilities with due regard to the City Council's Equal Opportunities Policy. Duties which include processing of any personal data must be undertaken within the corporate data protection guidelines. Responsible for: Responsible to:

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Date Reviewed: 16th October 2007 Updated:

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Coventry City Council Person Specification Job Title: General Manager (Case Management,

Older People) Job Number:




Job Requirements

Knowledge:

• National Government agenda and priorities for the NHS and Social Care. • The range of services available to contribute to Intermediate Care. • The principles and application of performance management. • The key issues involved in partnership and multi-disciplinary working.


• Advanced communication skills with all professional groups, senior managers, councillors/non executives, public and service users.

• Able to manage a range of staff, using management interventions to improve performance.

• Able to producing clear concise reports and written communication. • Ability to analyse a range of services, HR and financial information. • Ability to work under pressure, flexibility, prioritisation and focussed on goals. • Negotiation with the independent sector regarding commissioned services. • Able to develop and deliver services for multi-ethnic/multi-cultural communities.

Experience:

• At least 3 years' management experience with health or social care services for adults/older people.

• Managing complex budgets and of maintaining services while adhering to tight financial targets.

• Successfully managing change in service delivery to achieve improved outcomes.

• Working with private/voluntary sector partners and contracted services. • Multi/cross agency working at a management level.

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Educational: • Professional qualifications in a Health or Social Care discipline, • Evidence of personal development and commitment to learning e.g. through

attainment of management qualification.



Date Reviewed: 16th October 2007 Updated:

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Job Title: Team Manager Job Number: Y5066D




Job Purpose: To be responsible and accountable for the effective management of the Team, ensuring the services provided are responsive, outcome focussed, flexible and to quality standards meeting the needs of service users and carers. Main Duties and Responsibilities: 1. Establish and maintain within the delegated responsibilities the operational policy for the Team

in conjunction with the Fieldwork Manager, and update as necessary. 2. Responsible for the management and allocation in respect of all devolved budgets to the post

holder ensuring the delivery of cost effective services to meet need. Undertake full monitoring and reviewing processes in respect of same.

3. Be accountable for the authorisation of expenditure from the Community Care Budget and

liaise with other Case Management Teams where expenditure relates to budgets managed by the postholder.

4. Ensure effective financial systems are in place. These include debt recovery, payment

arrears, and contested accounts, having due regard for local and legislative procedures. 5. Contribute to service developments working with colleagues and other agencies to maximise

service planning initiatives. 6. Accountable for ensuring accurate data is contained within the Departments Client Recording

HR and Financail systems within the areas managed. Ensure the requirements of the Data Protection Act are complied with and audited as necessary.

7. Contribute to performance management requirements, and national and local performance

indicators as necessary. These include absence monitoring, performance development reviews, developing action plans to improve performance as required.

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8. Establish, monitor and evaluate audit service requirements, including the setting of acceptable standards of performance for service provision.

9. Liaise with and establish effective working relationships with other agencies, departments and

the independent sector group and providers. Promote joint and inter-agency working partnership arrangements and other initiatives with statutory and independent sector organisations, including Health Trust, Housing , Area Co-ordination, Primary Care Trust.

10. Foster and maintain links with the Commissioning Unit with the specific aim of contributing to

the mapping of future service needs; commissioning services and assessing service requirements.

11. Contribute to the development of service and business planning processes for each team. 12. Contribute to the development of new services, reframing services to become outcome

focussed and seeking the views of service users and carers in moving services to meet the needs and demands of users and carers.

13. Establish a performance assessment programme, eg. ensuring the views of users and carers

are incorporated via satisfaction surveys, and ensure the quality of service offered is to pre-described standards.

14. Utilise the resources available to provide a flexible range of services and individual tailored

packages of support and care that promote enablement and independence that are sensitive to the needs of individuals in partnership with Commissioning and other Case Management Teams.

15. Manage and advise staff within the Team on the proper interpretation of their role and practice

in accordance with their position and level of accountability, including advice on prioritisation and risk management.

16. Manage staff in the Team including recruitment and selection, induction and probation;

identification of learning and development needs, supervision; disciplinary and grievance matters, and performance assessments.

17. Be responsible fo all aspects of the operational management of the Team, to include

overseeing of incoming referrals, allocation of work and smooth running of systems and processes

18 Ensure effective communication is established and maintained within the Team. Convene

regular staff meetings; ensuring the briefing of staff is efficiently undertaken and that council and department policies and procedures are also effectively communicated.

19. Investigate complaints, disciplinary and grievance matters and contribute towards positive

employee relations, taking advice from and advising the Service/General Manager of issues in these areas as they arise.

20. Take responsibility for the Chairing of meetings as appropriate. These may relate to service

development provisions and/or service users.

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21. Responsible and accountable for all aspects regarding the management of the Team. Delegate, as appropriate, to the Assistant Team Manager in accordance with service management/practitioner responsibilities.

22. Maintain a working knowledge of all relevant legislation, local and national, codes of practice

and departmental policies and procedures, ensuring these are adhered to and communicated within the area of responsibility.

23. Responsible and accountable for ensuring a safe working environment, team compliance for

Health and Safety at Work Regulations, risk assessments, both personal and management, and the safety and security of the Team and the building.

22. Provide cover for other Team Managers in their absence, at the request of the

Service/General Manager, as and when necessary. 23. Any other duties and responsibilities within the range of the salary grade. All duties and responsibilities must be carried out with due regard to the City Council's Health and Safety Policy. Post holders will be accountable for carrying out all duties and responsibilities with due regard to the City Council's Equal Opportunities Policy. Duties which include processing of any personal data must be undertaken within the corporate data protection guidelines. Responsible for: Responsible to: Date Reviewed: Updated: 16 November 2007

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Coventry City Council Person Specification Job Title: Team Manager Job Number: Y5066D



Location:


• The City Council's Equal Opportunities Policy and how to

ensure service provision that is sensitive and relevant to all service users.

Knowledge:

• Relevant legislation, policy and guidance in relation to adults and older people.

• Factors relating to a positive industrial relations environment.

• Procedures and processes relating to the investigation of grievance and disciplinary matters.

• Comprehensive understanding of the range of service users' needs and the range of Social Care provision to meet need.

• Understanding of procedures in relation to personnel, financial, budgetary and other support functions.

• Knowledge of the principles of sound financial management and budgetary processes and controls.

• Manage a team's workload, including the establishment of

initial referral taking, assessment, allocation and workload management systems in line with departmental and policy priorities.


• Ability to work with service users and carers in identifying need and arranging services that enable and promote independence.

• In anticipating and responding appropriately to situations of conflict and disagreement.

• Effective communication skills - verbally and in writing. Cont/…..

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• Numeracy skills in order to understand statistical and

financial data related to service provision. Skills and

Abilities: (Continued) • In chairing meetings including case reviews/case

conferences ie vulnerable adult planning meetings.

• Lead, motivate and support staff.

• Work in an anti-discriminatory way with service users,

carers and colleagues and promote anti-discriminatory practice within the team.

• Develop effective working relationships with service users, carers, colleagues, other agencies and elected members.

• Work to service standards and set objectives, monitor performance against relevant national and local indicators and demonstrate a commitment to quality in service provision.

• Organise and manage own work programme and that of others.

• Ability to investigate complaints and manage disciplinary issues.

• Contribute towards the development of service provision across the city and in partnewrship with others.

• Manage budgets, ensuring robust monitoring processes. Forecasting expenditure demonstrating best value.

• Lead in the recruitment and selection of staff and organise effective induction processes for all new starters.

• Provide professional supervision to staff and manage issues relating to staff development, learning and performance in order to achieve ongoing professional development of the Team.

• Manage change positively and constructively.

• At least two years' post qualification experience, having attained CW2 status or equivalent.

Experience:

• Experience of assessment and case management work with adults.

• Supervision of staff and Managing Teams

• Dip. SW, CSS or CQSW or a CCETSW validated equivalent from another country or Occupational Therapist qualification.

• Registered Social Worker/Occupational Therapist. • Current registration with GSCC and/or able to meet

registration requirements demonstrating continued professional development

Educational:



Date Reviewed:

26



Updated: 16 November 2007

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Job Purpose To assist the Team Manager in the day to day management of the team and its development and by providing leadership and professional supervision to Occupational Therapy staff working within the service to promote service user independence. To work alongside service users to provide outcome focused, planned programmes of therapeutic intervention to maximise functional ability and reduce dependency. Duties and Responsibilities In relation to Management duties:

1. The postholder will be responsible and accountable for carrying out the duties and responsibilities of the post with due regard to the City Council's Equal Opportunities Policy.

2. Have joint responsibility with the Team Manager for establishing effective working

relationships with other agencies including the independent and voluntary sector group and providers. Promote joint and inter-agency working partnership arrangements and other initiatives with statutory and independent sector organisations.

3. Have joint responsibility with the Team Manager for the utilising of resources available to

provide a flexible, cost effective range of services and individually tailored packages of support and care that are outcome focused and promote independence.

4. To contribute to performance management requirements and national and local

performance indicators, as necessary.

5. Manage staff within the Team on the proper interpretation of their role and practice in accordance with their position and level of accountability, including advice on prioritisation, risk assessment and risk management.

Job Title: Assistant Team Manager / Lead Occupational Therapist (Case Management Service) Directorate: Community Services Division /Section/Group/Team: Older People Group Location: Case Management

Job Number: Post Number: Grade:

Job Description

28

6. Assist the Team manager in all aspects of the operational management of the Team, to

include overseeing of incoming referrals, allocation of work and smooth running of systems and processes.

7. In conjunction with the Team Manager, manage Occupational Therapy staff in the Team

including recruitment and selection, induction and probation; identification of learning and development needs, supervision; disciplinary and grievance matters, and performance assessments.

8. To promote awareness of the Occupational Therapy Service to other professionals and

agencies and its role in outcome –focused intervention.

9. Ensure effective communication is maintained within Team. Actively participate in staff meetings. Ensure the briefing of staff is effectively undertaken and that Council and Department Policies and Procedures are also effectively communicated.


employee relations, taking advice from /advising the Team Manager of issues in these areas as they arise.

11. Chair meetings as appropriate. These may relate to service development provisions

and/or service users.

12. Assist the Team Manager in ensuring a safe working environment, team compliance with Health and Safety at Work regulations, risk assessments both personal and management, and have delegated responsibility for the safety and security of the team and building.

13. Provide cover for the Team Manager and/or colleagues in their absence if necessary.

In relation to Occupational therapy Duties:

14. To take and act on new referrals 15. To undertake assessments with service users in order to develop mutually agreed

solutions to issues resulting from their physical impairment.

16. To plan an agreed programme of therapeutic intervention with agreed outcomes and to ensure that the plan is carried through.

17. To work in conjunction with service users, carers, other professionals and agencies, to co-

ordinate and implement agreed service provision.

18. To provide (a) equipment to assist daily living, and (b) training/instruction to service users and their carers to enable them to achieve maximum functional independence.

19. To organise any necessary property adaptations, with the appropriate involvement of other

agencies and Local Authority Departments as appropriate to the job.

20. To advise service users, carers and other agencies on disability issues.

21. To advise the Manager of current trends/needs of the community in order to develop the service as appropriate.

22. To maintain accurate and concise case records and produce reports as necessary.

29

23. To maintain an up-to-date knowledge of medical conditions and treatment, disability

issues, legislation and departmental policies and practices.

24. To be responsible for ensuring that continued Professional development Requirements are met.

25. To adhere to the College of Occupational Therapists Code of Ethics and Professional

Conduct.

26. To undertake all of the above in accordance with statutory and departmental policies and procedures.


_____________________________________________________________________________ All duties and responsibilities must be carried out with due regard to the City Council's Health and Safety Policy. Post holders will be accountable for carrying out all duties and responsibilities with due regard to the City Council's Equal Opportunities Policy. Duties which include the processing of any personal data must be undertaken within the corporate data protection guidelines. This post is exempt from the provisions of the Rehabilitation of Offenders Act 1974. A Criminal Record Disclosure will be required prior to appointment. Responsible for: Responsible to: Date Reviewed: November 2007

30

Coventry City Council Job Title: Assistant Team Manager / Lead Occupational Therapist (Case Management Service) Directorate: Community Services Division/Section/Group/Team: Older People Group Location: Case Management Service

Job Number: Post Number: Grade:



ensure service provision which is sensitive and relevant to all service users and carers

Application form and Interview

Knowledge:

• Relevant legislation, relating to NHS and community Care Act, Mental Health Act, CSDPA, Disabled Persons Act and Carers Legislation

• Understanding of the range of service users’ and carers needs and the range of Social Services’ provision to meet.



• Basic knowledge of a range of equipment and its application eg stairlifts, hoists etc and appropriate adaptations to property

• Knowledge of the principles of rehabilitation with people with disabilities

• Knowledge of manual handling techniques

• Skilled in working with service users and carers to identify need, arrange outcome focused services in a cost effective way, monitor service provision and review Care Plans.


• Able to organise and manage own work and that of others

• Able to anticipate and respond appropriately to situations of conflict and disagreement

• Effective communication skills - verbal and in writing. • Ability to chair meetings. • Supervision of a range of staff within the Team

Person Specification31

• Able to manage a team’s workload. Develop and maintain referral system, assessment, allocation and workload management systems in line with departmental and policy priorities.

• Able to develop effective working relationships with service users, carers, colleagues and other agencies.

• Able to work in line with service standards and objectives

and assist the monitoring of performance against relevant local and national indicators.


carers and colleagues, and promote anti-discriminatory practice within the team.

• Able to investigate and manage disciplinary and complaint matters.

• Able to contribute to the budgetary control process,

including the authorisation, monitoring and projection of expenditure.

• Able to participate in the recruitment and lead on the effective induction of staff


• Able to lead, motivate and support staff.

• Able to make decisions in the absence of the Team Manager.

• At least two years’ post qualification experience of working with people with physical disabilities and older people.

• Experience of planning therapeutic intervention

Experience:

• Experience of carrying out assessments of service users needs and of providing appropriate therapy/equipment/minor and major adaptations

• Supervision of staff or students. Educational: • Diploma in Occupational Therapy of BSc Health Sciences

in Occupational Therapy • Current and valid CPSM registration

Special Requirements

This post is exempt from the provisions of the Rehabilitation of Offenders Act 1974. A Criminal Records Disclosure will be required prior to appointment.

This authority is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment "

Date Reviewed: November 2007

32


Job Title: Assistant Team Manager Job Number: Y5001D


Service: Older People's Group Grade: Grade 8


Job Purpose: To assist the Team Manager in the efficient and effective management of the Team, ensuring the services provided are responsive, outcome focussed, flexible and to quality standards to meet the needs of service users and carers. Main Duties and Responsibilities: 1. Establish and maintain within the delegated responsibilities the operational policy for the team

in conjunction with the Team Manager, and update as necessary. 2. Have delegated responsibilities for the management and allocation in respect of all budgets

devolved to post holder. Support the full monitoring and reviewing processes in respect of the same. Ensuring the delivery of cost effective services to meet need

3. Undertake assessments and have responsibility for allocated workload when necessary. 5. Be accountable for the authorisation of expenditure from the Community Care Budget and

liaise with other Case Management Teams where expenditure relates to budgets managed by the post holder.

6. In conjunction with the Team Manager ensure effective financial systems are in place. These

include debt recovery, payment arrears, and contested accounts, having due regard for local and legislative procedures.

7. Ensure accurate data is contained within the Departments client recording system, HR and

financial systems within the areas managed. Ensure the requirements of the Data Protection Act are complied with and audited as necessary.

8. Institute legal processes and procedures in line with the Departmental Vulnerable Adults

guidance to protect vulnerable service users. 9. Act from time to time as a work based supervisor or practice assessor for social work

students, or act as mentor or assessor for the development of other members of staff.

33

10. Contribute to performance management requirements and national and local performance indicators, as necessary.

11. Have joint responsibility with the Team Manager for establishing effective working

relationships with other agencies including the independent and voluntary sector group and providers. Promote joint and inter-agency working partnership arrangements and other initiatives with statutory and independent sector organisations, including Health Trust, Housing Department, Area Co-ordination, Primary Care Trust.

12. Have joint responsibility with the Team Manager for the utilising of resources available to

provide a flexible, cost effective range of services and individually tailored packages of support and care that promote, enablement and independence that are sensitive to the needs of individuals in partnership with Commissioning and other Case Management Teams.

13. Manage staff within the Team on the proper interpretation of their role and practice in

accordance with their position and level of accountability, including advice on prioritisation, risk assessment and risk management.

14. Be responsible for all aspects of the operational management of the Team, to include

overseeing of incoming referrals, allocation of work and smooth running of systems and processes.

15. In conjunction with the Team Manager, manage staff in the Team including recruitment and

selection, induction and probation; identification of learning and development needs, supervision; disciplinary and grievance matters, and performance assessments

16. Ensure effective communication is maintained within Team. Actively participate in staff

meetings. Ensure the briefing of staff is effectively undertaken and that Council and Department Policies and Procedures are also effectively communicated.


employee relations, taking advice from /advising the Team Manager of issues in these areas as they arise.

18. Chair meetings as appropriate. These may relate to service development provisions and/or

service users. 19. Maintain a working knowledge of all relevant national and local legislation, codes of practice

and departmental policies and procedures, ensuring that these are adhered to and communicated within the post holder's areas of responsibility.

20. Ensure a safe working environment, team compliance with Health and Safety at Work

regulations, risk assessments both personal and management, and have delegated responsibility for the safety and security of the team and building.

21. Provide cover for the Team Manager and/or colleagues in their absence if necessary. 22. Any other duties and responsibilities within the range of the salary grade. This authority is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment "

34

All duties and responsibilities must be carried out with due regard to the City Council's Health and Safety Policy. Post holders will be accountable for carrying out all duties and responsibilities with due regard to the City Council's Equal Opportunities Policy. Duties which include processing of any personal data must be undertaken within the corporate data protection guidelines. Responsible for: Responsible to: Date Reviewed: Updated: November 2007

35

Coventry City Council Person Specification Job Title: Assistant Team Manager Job Number: Y5001D

Directorate: Community Services Post Number: YNFAW 006-007 YHFAH 003-004 YCFTAT 003-004

Service: Older People's Group Grade: Grade 8




ensure service provision which is sensitive and relevant to all service users and carers

Application form and Interview

Knowledge:

• Relevant legislation, relating to NHS and community Care Act, Mental Health Act, CSDPA, Disabled Persons Act and Carers Legislation

• Understanding of the range of service users’ and carers needs and the range of Social Services’ provision to meet.



• Skilled in working with service users and carers to identify

need, arrange outcome focussed services in a cost effective way, monitor service provision and review Care Plans.


• Able to organise and manage own work and that of others

• Able to anticipate and respond appropriately to situations of conflict and disagreement

• Effective communication skills - verbal and in writing. • Ability to chair meetings. • Supervision of a range of staff within the Team

• Able to manage a team’s workload. Develop and maintain referral system, assessment, allocation and workload management systems in line with departmental and policy priorities.

• Able to develop effective working relationships with service users, carers, colleagues and other agencies.

36

• Able to work in line with service standards and objectives

and assist the monitoring of performance against relevant local and national indicators.


carers and colleagues, and promote anti-discriminatory practice within the team.

• Able to investigate and manage disciplinary and complaint matters.

• Able to contribute to the budgetary control process,

including the authorisation, monitoring and projection of expenditure.

• Able to participate in the recruitment and lead on the effective induction of staff


• Able to lead, motivate and support staff.

• Able to make decisions in the absence of the Team Manager.

•

• At least two years’ post qualification experience, having attained CW2 status or equivalent.

Experience:

• Experience of assessment and care management work with older people.

• Supervision of staff or students. Educational: • Dip SW, CSS or CQSW or a CCETSW validated

equivalent from another country or Occupational Therapist qualification.

• Registered Social Worker/Occupational Therapist • Current registration with GSCC and/or able to meet

registration requirements demonstrating continued professional development

• This post is exempt from the provisions of the

Rehabilitation of Offenders Act 1974. A Criminal Record Disclosure will be required prior to appointment.


• This authority is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment "

Date Reviewed: Updated: November 2007

37

Coventry City Council Job Description Reference No:

Job Title: Outcomes Broker Job Number:

Department/Directorate: Community Services Post Number:

Division/Section/Group/Team: Older People's Group – Brokerage Team

Grade:


Job Purpose: To work closely with service users and providers of social care services in arranging cost effective care services to meet identified outcomes. Main Duties and Responsibilities:

1. To support service users in developing personalised care services through use of both traditional and non-traditional services.

2. Ensure maximum usage from block / cost and volume providers and minimise any void

payments incurred by the directorate.

3. To liaise directly with service users and carers/relatives regarding care support options.

4. To provide a close link with Commissioning and Development in order to contribute to Quality Assurance processes and ensure Value for Money is delivered from services delivered.

5. To provide appropriate support to self-funders to enable sound decision-making regarding

case options.

6. Receive referrals made to the Broker team and gather information in order to determine a recommended future course of action, in accordance with eligible social care needs.

7. Liaise and work jointly with colleagues and staff from other agencies, as appropriate, on

behalf of service users.

8. Develop good working relationships with all parties including providers, service users, Management Health colleagues and other agencies.

9. Maintain an awareness of current legislation relevant to Social Care with Older People and the appropriate benefits and range of services available to service users.

38

10. To develop and manage information systems that identifys available capacity for relevant services within the City.

11. To contribute to contract management processes through working with the quality

assurance function, regarding service delivered.

12. To develop and maintain an information base on non-contracted services and how these are being used by service users via either direct payments or individualised budgets.

13. To provide regular capacity information as part of the management of the health and social

care system to agencies including the tPCT and UHCW to help ensure the most effective user of capacity across the health and social care system.

14. Develop robust capacity monitoring systems, which reflect best practice through research

and liaison with other local authorities, ensuring best value through strong links across the Directorate. To provide feedback that informs the way in which the Directorate delivers its services including shaping Directorate strategies and strengthening contractual arrangements thus ensuring quality outcomes for service users.

15. Provide advice and support across the Community Services Directorate on making best

use of available social care capacity to meet service user outcomes, including management information to enable informed decisions to be made regarding services. Compile Cabinet reports and briefing papers as necessary to support developments.

16. Assist in the development and implementation of quality outcomes for service users and

added value from contractual arrangements.

17. Operate and develop audit standard recording systems in conjunction with relevant Directorate and Corporate staff, implementing recommendations from formal audits as required.

18. Assist in the development of market management strategies for social care services,

including a robust, flexible and sustainable mixed economy.

19. Undertake and participate in training events relevant to the role in order to promote personal development, professional practice and implementation of statutory requirements.


All duties and responsibilities must be carried out with due regard to the City Council's Health and Safety Policy. Post holders will be accountable for carrying out all duties and responsibilities with due regard to the City Council's Equal Opportunities Policy. Duties which include processing of any personal data must be undertaken within the corporate data protection guidelines. Responsible for: Responsible to: Reviewed:

39

Updated: November 2007

40

Coventry City Council Person Specification Job Title: Outcomes Broker Job Number:

Department/Directorate: Community Services Post Number:

Division/Section/Group/Team: Older People's Group – Brokers Team

Grade:


Job Requirements

Knowledge:

• Understanding of the City Council Equal Opportunities Policy and a commitment to the Departments core values.

• Knowledge of social care provision/understanding of care services provision. • Basic understanding of the range of service users' needs. • Awareness of statutory guidelines and good practice. • Anti-discriminatory policy and practice.


• A high level of organisational skills to manage conflicting priorities, working under pressure within agreed deadlines.

• Ability to design, implement, monitor and reviewing services against specified outcome plans.

• Ability to implement financial procedures. • Ability to communicate effectively, both orally and in writing, including the

preparation and presentation of reports, briefing notes and statistical information.

• Ability to negotiate and influence service providers and service users regarding the most appropriate care solutions.

• Ability to work in an anti-discriminatory way with service users, carers and colleagues.

• Ability to receive and investigate referrals and make recommendations about action.

• Ability to develop effective working relationships with service users, colleagues and other agencies via negotiation, counselling, and giving and receiving information.

• Ability to work on own initiative, both flexibly and sensitively, within a changing environment.

• Ability to use IT systems and software effectively to assist in the monitoring of service capacity and delivery and evaluate service effectiveness.

41



Experience: • Experience of working with older people or in a social care environment. • Ability of delivering services with scarce resources

Educational:



Reviewed: Updated: November 2007

42

Self Directed Support Facilitator – Adults, Health & Community Wellbeing

Access, Assessment & Care Management

Job Purpose

Under supervision to promote a model of self directed support with service users and carers to determine their own solutions To work as a member of a multi-disciplinary team within the self directed support model using the principles of personalisation Key Accountabilities

To facilitate and support service users to undertake supported self assessments and reviews to identify needs and outcomes. Providing assessment of need taking into account current support systems and to identify potential risks, for example in relation to the mental capacity act, continuing health care and safeguarding.

Facilitate service user choice and empowerment through promoting independence as far as possible, by using knowledge and skills to promote quality of life, through the application of the principles of the personalisation agenda, such as support planning, and validation / risk management board. Facilitate service users in the development of support plans using a person centred approach. Through using the wide range of tools and options available to support the service user in determining their own outcomes and how they could be met. To assist in the identification of systems of support with service users and carers to enable them to maintain/improve their quality of life to function as independently as possible. To liaise with statutory and non-statutory/voluntary agencies to achieve a support plan, as is considered appropriate. To facilitate the service user in the identification of services within the community and where appropriate the purchasing of services, to meet both their short term and long term needs as identified by them, via the service placement team.

Appendix 10 43

To refer, liaise, consult and work effectively with other professionals in order to identify and meet service user / carers needs e.g. Social Care Staff, Essex Equipment Service, Health Care Professionals, District Councils, Housing Teams, Home Improvement Agencies and contractors. In integrated teams, to positively contribute to the achievement of joint working practices. Provide written reports and support plans to represent service user / carer’s needs and aspirations and to present ideas and solutions to meet identified needs.

Under supervision prepare sketches, diagrams and specifications with other agencies. Ensure the safe use of equipment and adaptations, evaluate and review its effectiveness and teach service users and carers to safely use equipment, to comply with relevant legislation, policy and guidelines on safe working practices. To hold a caseload appropriate to post holders expertise and personal development. To ensure a high level of data quality for all information recorded, ensuring that the information is timely, accurate and complete.

Through discussions on relevant developments on each case actively participate in Essex County Council’s supervision and My Performance / Review which reflects best practice.

Person Specification

1. Good standard of education (GSCE english or maths or equivalent). 2. A practical understanding of physical, emotional and attitudinal barriers

facing disabled people. 3. A good understanding of social care organisations, its role and

responsibilities. 4. A basic knowledge of equipment and adaptations available to promote

independence. 5. Must obtain or hold an enhanced Criminal Records Bureau disclosure

certificate. 6. Completion of or an interest in undertaking, higher education in a social

care related field. 7. A good working knowledge and ability to use information technology

and related systems, such as Microsoft Outlook and Microsoft Word. Required to be mobile throughout Essex and therefore a valid driving licence and use of car required, unless the role can be undertaken effectively by alternative transport arrangements.

44

Values and Behaviours – Level 1 Passionate - about achieving results • Constantly strives to do an excellent job for the Council • Learns from mistakes • Is professional and positive • Takes responsibility for monitoring and achieving own targets Responsive - to customers’ needs • Listens and responds to every customer in ways that show courtesy,

respect and understanding of their individual needs • Maintains clear communication with customers concerning expectations

and progress • Takes responsibility for resolving customer queries and responding to

requests, within service standards/timeframes • Receives and acts on customer feedback positively to improve own

customer service Inspirational - and bold in thinking and solutions • Is receptive to change, being open to new ways of working • Acts promptly and decisively to overcome obstacles and provide solutions • Takes opportunities to progress the work and avoid problems in the short

term • Applies good practice to meet service or Council needs Supportive - of others’ input and perspective, working as one • Treats colleagues with respect and values them as individuals • Maintains positive relationships with colleagues • Supports colleagues and is flexible towards others’ needs • Practices open and honest two-way communication, listening to others and

actively sharing information • Contributes to team dialogue/meetings in order to develop own and team’s

performance Motivating - others and trusting them to deliver • Encourages others, acknowledges their efforts • Shares skills and knowledge in areas of own expertise, to support others • Makes sure those they are working with have all the necessary

information to do the job

45

Appendix 9

Self Directed Support Practitioner – Adults, Health & Community Wellbeing

Access, Assessment & Care Management Job Purpose

To promote a model of self directed support to service users and carers to determine their own solutions. To work generically as a member of a multi-disciplinary team within the self directed support model using the principles of personalisation. Key Accountabilities To facilitate and support service users to undertake supported self assessments and reviews to identify needs and outcomes. Providing assessment of need taking into account current support systems and to evaluate potential risks, for example Mental Capacity Act, continuing health care and safeguarding.

Facilitate service user choice and empowerment through promoting independence as far as possible, by using knowledge and skills to promote quality of life through application of the Social Model of Disability and inclusive communication. Facilitate service users in the development of support plans using a person centred approach in liaison with statutory and non-statutory/voluntary agencies. Through using the wide range of tools and options available to support the service user in determining their own outcomes and how they could be met. Facilitate service user choice and empowerment through promoting independence as far as possible, by using knowledge and skills to promote quality of life, through the application of the principles of the personalisation agenda, such as support planning, at validation / risk management board discussions and Family Group Conferencing. To facilitate service users in the identification of services within the community and purchasing of services on their behalf to meet both their short term and long term needs as identified by them via the service placement team where appropriate.

46

Prepare sketches, diagrams and specifications with other agencies. Evaluate the safe use of equipment and adaptations, review its effectiveness and teach service users and carers to safely use equipment, to comply with relevant legislation, policy and guidelines on safe working practices.

To refer, liaise, consult and work effectively with other professionals in order to identify and meet service user / carers needs e.g. Social Care Staff, Essex Equipment Service, Health Care Professionals, District Councils, Housing Teams, Home Improvement Agencies and contractors. In integrated teams, to positively contribute to the achievement of joint working practices.

To facilitate service users and carers in the identification of assessment and support plans using appropriate tools to enable validation. Financial responsibility in relation to support planning and ECC charging policy. To hold a caseload of a level of complexity and provide case management, guidance, support and expert advice to social care staff and students, as and when required. To ensure a high level of data quality for all information recorded, ensuring that the information is timely, accurate and complete. Record, investigate and respond to safeguards and risk management boards, complaints and compliments, and provide detailed and professional responses in accordance with relevant standards and time frames. Other Factors Required to be mobile throughout an operational area. To be able to attend meetings or provide cover in other locations. Driving licence and car or access to other effective transport arrangements is essential.

Qualifications & Education

1. Diploma/ Degree in Social Work, CQSW, CSS or equivalent or Diploma of the College of Occupational Therapists or B.Sc. O.T. or other professional qualification recognised by the World Federation of Occupational Therapists.

2. Registration with the Health Professions Council as an Occupational

Therapist and/or Registration with General Social Care Council. 3. Approved Social Worker status (specific to Older Adult Mental Health). 4. A good working knowledge and ability to use information technology

and related systems.

47

Values and Behaviours – Level 1

Passionate - about achieving results • Constantly strives to do an excellent job for the Council • Learns from mistakes • Is professional and positive • Takes responsibility for monitoring and achieving own targets Responsive - to customers’ needs • Listens and responds to every customer in ways that show courtesy,

respect and understanding of their individual needs • Maintains clear communication with customers concerning expectations

and progress • Takes responsibility for resolving customer queries and responding to

requests, within service standards/timeframes • Receives and acts on customer feedback positively to improve own

customer service Inspirational - and bold in thinking and solutions • Is receptive to change, being open to new ways of working • Acts promptly and decisively to overcome obstacles and provide solutions • Takes opportunities to progress the work and avoid problems in the short

term • Applies good practice to meet service or Council needs Supportive - of others’ input and perspective, working as one • Treats colleagues with respect and values them as individuals • Maintains positive relationships with colleagues • Supports colleagues and is flexible towards others’ needs • Practices open and honest two-way communication, listening to others and

actively sharing information • Contributes to team dialogue/meetings in order to develop own and team’s

performance Motivating - others and trusting them to deliver • Encourages others, acknowledges their efforts • Shares skills and knowledge in areas of own expertise, to support others • Makes sure those they are working with have all the necessary information

to do the job

48

Self Directed Support Senior Practitioner – Adults, Health &

Community Wellbeing Access, Assessment & Care Management

The role Adults, Health & Community Wellbeing (AHCW) is a rapidly changing service area within Essex County Council, moving from providing a service to the citizens of Essex, to engaging citizens fully in delivering a service in partnership with them. This role reports directly to the Operational Team Manager within the area / locality and involves supporting the management of the team of both qualified and unqualified practitioners within the Access, Assessment and Care Management service during this period of change and beyond. The role has responsibility for key aspects of service delivery within the area / locality teams – from supporting the operational team manager and some managing of budgets and resources that supports an effective service, to engaging with providers of services from the private, voluntary and independent sector, to championing the key strategy of Personalisation and Self Directed Support within the new operational model. The role also requires the post holder to take direct responsibility to support staff with ongoing development along with successful integration of policy, resources and performance management issues, considering where improvements need to be made whilst continuing to deliver an effective service. The role requires the post holder to build on existing relationships with strategic partners, particularly where there is a joint agency team. Job Purpose To provide professional leadership and support to a team of qualified and unqualified staff within the Access, Assessment and Care Management service, in order to deliver the key strategic aims of the organisation and to ensure that people have access to a high quality service. Key Accountabilities

• To actively deliver people management functions, as required, within the corporate guidelines/policies, in order to maintain a competent and efficient team in line with the development of an effective, motivated, well supported and informed team.

• To hold a caseload of a high level of complexity and provide case

management, guidance, support and expert advice to social care staff, students and partners staff as and when required, so as to maintain the highest level of professional service.

Appendix 8 49

• Facilitate service user choice and empowerment through promoting independence as far as possible, by applying professionally acquired knowledge and skills, to promote quality of life through the application of the principles of the personalisation agenda, such as support planning, at the validation / risk management board discussions and Family Group Conferencing.

• To identify appropriate systems of support with service users and carers to

enable them to maintain/improve their quality of life to function as independently as possible within Fair Access to Care criteria and financial charging policy.

• To liaise with statutory and non-statutory/voluntary agencies ensuring a

multi-disciplinary approach to all aspects of service delivery and to facilitate where appropriate the authorisation and purchasing of services, for both short term and long term needs as identified by the service user and carers.

• Prepare sketches, diagrams and specifications with other agencies and

evaluate the safe use of equipment and adaptations. To review equipments effectiveness and teach service users and carers to safely use equipment and comply with relevant legislation, policy and guidelines on safe working practices, thereby reducing risks.

• To refer, liaise, consult and work effectively with other professionals in order

to identify and meet service user and carers needs and to jointly develop services e.g. Social Care staff, Essex Equipment Service, Health Care Professionals, District Councils, Housing Teams, Home Improvement Agencies and contractors. To provide, In integrated teams, advanced practitioner leadership to deliver joint working practices.

• To facilitate service users and carers in the development of assessment and

support plans using appropriate tools to enable validation and provide brokerage / support advice through negotiation with service providers to meet the outcomes of the support plan.

• Record, investigate and respond to Safeguards and risk management

boards, complaints and compliments and provide detailed and professional responses in accordance with relevant standards and time frames.

• Undertake administrative duties and maintain clear and professional records

of assessment and progress for each service user / carer on the relevant system to ensure good practice.

• To ensure a high level of data quality for all information recorded, ensuring

that the information is timely, accurate and complete to ensure the service meets all statutory recording requirements.

50

Qualifications & Education

1. Diploma in Social Work, CQSW, CSS or equivalent or Diploma of the College of Occupational Therapists or B.Sc O.T. or other professional qualification recognised by the World Federation of Occupational Therapists.

2. Approved Social Worker status (specific to Older Adult Mental Health). 3. Registration with the Health Professions Council as an Occupational

Therapist and/or Registration with General Social Care Council. 4. 3 years relevant experience in Social Care setting. 5. Evidence of working with a complex caseload that is underpinned by

evidence based practice.

Values and Behaviours – Level 2 Passionate - about achieving results • Takes specific action to improve team or individual performance • Agrees standards and intervenes promptly and constructively to tackle

inappropriate behaviour or poor performance • Is tenacious and focused on achieving results, overcoming obstacles • Ensures team or colleagues understand what is expected of them to achieve

targets Responsive - to customers’ needs • Monitors customer satisfaction, actively seeking feedback • Uses feedback and information to improve the way things are done • Contributes above and beyond usual expectations to meet customer needs • Takes personal responsibility for correcting problems and resolving mistakes

positively • Takes action to identify and connect with disengaged customer groups

51

Inspirational - and bold in thinking and solutions • Anticipates and takes action in order to create and applies good practice to meet

service or Council needs • Anticipates and takes action in order to create and seize opportunities, or avoid

crises in the medium term • Identifies and implements quick wins • Takes an overview of complex situations to generate new perspectives – ‘thinks

outside the box’ • Seeks out good practice within their field and uses it to challenge and improve what

we do • Reacts positively to problems / issues, developing solutions Supportive - of others’ input and perspective, working as one • Shares resources or provides support to further cross-team and/or cross-functional

working • Values and seeks out the input of others, to establish an inclusive environment and

deliver services • Values and seeks out the input of others, to establish an inclusive environment and

deliver services • Brings people together to share insights and concerns on common goals and to

make informed decisions • Acts in an ethical way, even when this is difficult to do Motivating - others and trusting them to deliver • Takes action to enable team to achieve maximum contribution, ensuring/providing

appropriate structures, resources and staffing • Communicates vision, direction, and outcomes clearly, motivating others to achieve • Shows belief and confidence in staff, delegating appropriately and encouraging

staff • Provides regular, balanced feedback and ongoing coaching to the team and

individuals • Acknowledges and rewards good work, celebrating team and individual successes

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Appendix 7

Operational Team Manager – Adults, Health & Community Wellbeing

Access, Assessment & Care Management

The role Adults, Health & Community Wellbeing (AHCW) is a rapidly changing service area within Essex County Council, moving from providing a service to the citizens of Essex, to engaging citizens fully in delivering a service in partnership with them. This role reports directly to the Service Manager within the area / locality and involves managing a team of both qualified and unqualified practitioners within the Access, Assessment and Care Management service during this period of change and beyond. The role has responsibility for key aspects of service delivery within the area / locality teams – from leading the operational team and managing the budget that supports an effective service, to engaging with providers of services from the voluntary and independent sector to championing the key strategy of Personalisation and Self Directed Support within the new operational model. The role also requires the post holder to take direct responsibility to support staff with ongoing development along with successful integration of policy, resources and performance management issues, considering where improvements need to be made whilst continuing to deliver an effective service. The role requires the post holder to build on existing relationships with strategic partners, particularly where there is a joint agency team, service users and community groups as well as other areas in AHCW such as Libraries and Adult Community Learning Job Purpose

To provide leadership and to manage a team of qualified and unqualified staff within the Access, Assessment and Care Management service, in order to deliver the key strategic aims of the organisation and to ensure the citizens of Essex have access to a high quality service. Key Accountabilities

• To manage the teams (where appropriate integrated teams), resources within the agreed area of the service, including budget and people, in order to ensure compliance with Adults, Health & Community Wellbeing and Essex County Council rules and guidelines.

• To undertake actions that ensure the integration of policy development,

performance and resources in the planning and delivery of service solutions, and to ensure involvement where appropriate on local action groups as well as internal networks (including with political members), in order to represent Adults, Health & Community Wellbeing interests.

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• Facilitate service user choice and empowerment through promoting independence as far as possible, by applying professionally acquired knowledge and skills to promote quality of life through the application of the principles of the personalisation agenda, such as support planning, at validation / risk management board discussions and Family Group Conferencing.

• To actively deliver people management functions, as required, within the

corporate guidelines/policies, in order to maintain a competent and efficient team in line with the development of an effective, motivated, well supported and informed team.

• To communicate and engage effectively with all people accessing a service

as well as other key stakeholders on daily business issues, in order to provide services and opportunities that support the values of choice and control and meet the needs of service users and the citizens of Essex.

• To maintain a full knowledge of developments nationally and within the

service, including those of related services and the framework in which they operate to exert influence on the direction of the service.

• Commit to and deliver in practice the principles of Equal Opportunities and an

ability to work in a culturally sensitive manner in the provision of services and provide practical and realistic applications of this policy, particularly in the area of recruitment and other related HR requirements.

• Use management information to monitor, analyse and ensure effective action

is taken to reduce risk to the service and service users by identifying and assessing the needs for the Directorate in order to make more effective and best use of resources

• Apply Fair Access to Care criteria across defined specialist and/or

geographical responsibilities, in order to deliver a “safe” and effective service with a flexible workforce.

• Record, investigate and respond to safeguards, risk management boards,

complaints and compliments and provide detailed and professional responses in accordance with relevant standards and time frames.

• To ensure a high level of data quality for all information recorded, ensuring

that the information is timely, accurate and complete to ensure the service meets all statutory recording requirements.

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Knowledge, Skills and Experience • Educated to Degree level or equivalent, or appropriate professional qualification • Registration with HPC, GSCC or appropriate registration body • Approved Social Worker status (specific to Older Adult Mental Health) • Management experience of working in a large complex public or private sector

organisation • Significant Experience in:

- Delivery of services in Health and/or Social Care - People Management - Resource planning and management - Quality assurance and customer care - Achieving person centred outcomes

• Ability to work with complex statistical, financial and performance information • Experience of policy development and change management • Extensive experience of multi-disciplinary and partnership working

Values and Behaviours – Level 2

Passionate - about achieving results

• Takes specific action to improve team or individual performance • Agrees standards and intervenes promptly and constructively to tackle

inappropriate behaviour or poor performance • Is tenacious and focused on achieving results, overcoming obstacles • Ensures team or colleagues understand what is expected of them to achieve

targets Responsive - to customers’ needs

• Monitors customer satisfaction, actively seeking feedback • Uses feedback and information to improve the way things are done • Contributes above and beyond usual expectations to meet customer needs • Takes personal responsibility for correcting problems and resolving mistakes

positively • Takes action to identify and connect with disengaged customer groups

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Inspirational - and bold in thinking and solutions

• Anticipates and takes action in order to create and Applies good practice to meet service or Council needs

• Anticipates and takes action in order to create and seize opportunities, or avoid crises in the medium term

• Identifies and implements quick wins • Takes an overview of complex situations to generate new perspectives – ‘thinks

outside the box’ • Seeks out good practice within their field and uses it to challenge and improve

what we do • Reacts positively to problems / issues, developing solutions

Supportive - of others’ input and perspective, working as one

• Shares resources or provides support to further cross-team and/or cross-functional working

• Values and seeks out the input of others, to establish an inclusive environment and deliver services

• Values and seeks out the input of others, to establish an inclusive environment and deliver services

• Brings people together to share insights and concerns on common goals and to make informed decisions

• Acts in an ethical way, even when this is difficult to do Motivating - others and trusting them to deliver

• Takes action to enable team to achieve maximum contribution, ensuring/providing appropriate structures, resources and staffing

• Communicates vision, direction, and outcomes clearly, motivating others to achieve

• Shows belief and confidence in staff, delegating appropriately and encouraging staff

• Provides regular, balanced feedback and ongoing coaching to the team and individuals

• Acknowledges and rewards good work, celebrating team and individual successes

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Date of Evaluation: July 09 Phase 2 KASS restructure

KASS Job Roles, before and after April 2009

• Kent Contact and Assessment Service New Roles Old Roles

Contact Assessment Supervisor Duty Contact Supervisor Senior Contact Assessment Supervisor

Senior Duty Contact Supervisor

Contact Assessment Officer Duty Contact Officer Registered Role Case Managers

• Assessment & Enablement Teams Community

New Roles Old Roles Senior Practitioners Senior Practitioners (OT & Care

Management) Case Managers OTs, Recuperative Care OTs, Care

Managers, Care Managers OPMH Assessment Officer Rehabilitation Co-ordinators,

Occupational Therapy Assistants, Care Manager Assistants, Care Manager Assistants OPMH

Hospitals

New Roles Old Roles Case Managers Care Managers (Hospitals) Assessment Officers Care Manager Assistants (Hospitals)

Enablement

New Roles Old Roles Locality Organiser Locality Organisers Enablement Supervisor Homecare Supervisors Enablement Support Workers Homecarers (including Active Care &

Rapid Response)

• Co-ordination Teams New Roles Old Roles

Senior Practitioners Senior Practitioners (OT & Care Management)

Case Managers OTs, Recuperative Care OTs, Care Managers, Care Managers OPMH

Assessment Officer Rehabilitation Co-ordinators, Occupational Therapy Assistants, Care Manager Assistants, Care Manager Assistants OPMH

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Kent County Council Job Description: Contact Assessment Supervisor

Directorate: Kent Adult Social Services

Unit/Section: Contact & Assessment Service

Indicative Grade: KS08

Responsible to: Operational Manager (Contact & Assessment) Purpose of the Job Provide day to day line management of Contact Assessment Officers to ensure that the Kent Adult Social Services and Children, Families and Education Directorates carry out their Public and Partner Agency front line contact strategy. Main duties and responsibilities: • Provide day to day line management of the Service to ensure that a prompt,

efficient and accurate Contact Assessment and referral service is provided to the public and partner agencies ensuring that all levels of service are met within agreed standards and support the delivery of Kent Adult Social Services’ transformational agenda in terms of delivering proportionate assessments and the use of enablement services.

• Recruit, induct and develop new Contact Assessment Officers providing

induction support, identifying and arranging relevant training and provide motivation through day to day support and advice based on high quality supervision (linking in with registered staff members based in the team) ensuring that the team is capable of fulfilling the complex demands of the Service.

• Develop and maintain effective working relationships with Kent Adult Social

Services Assessment & Enablement teams and Co-ordination teams, and Children, Families & Education Directorates’ operational teams and other agencies to ensure that service users receive a consistent, integrated response to all contacts/referrals thus promoting high standards if service and consistency across the Directorates.

• Develop monitoring and reporting systems including the production of regular

contact activity, including the production of regular contact activity analysis reports for the Service Manager and senior management, in order to identify areas of service improvement and development.

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• Contribute to the preparation and management of departmental budgets, taking remedial action as required, to enable the provision of cost effective services which meet the needs of the public.

• Review and inform the development of professional policies, practice and

procedures in order to maintain high standards of practice which meet the changing needs of the service and the changing requirements of the Directorates.

• Monitor and quality assure contacts undertaken by the Contact Assessment

Officers and the application of eligibility criteria also ensuring that case recording is of a high standard, meeting Data Protection and other relevant policies and legislation, and ensuring that contacts are processed within agreed procedures and time scales.

• Participate in countywide and local groups and workshops for the purpose of

enabling effective communication channels to be established for the movement of information and the development of services.

• Act as a resource in assisting in the development of training packages and

presentations to ensure all newly recruited assessment and co-ordination staff are fully informed on the policies and processes of the Service maintaining the Service’s accreditation for training on client database systems and external web enabled resource databases.

Footnote: This job description is provided to assist the job holder to know

what his/her main duties are. It may be amended from time to time

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without change to the level of responsibility appropriate to the grade of post.

Kent County Council Person Specification: Contact Assessment Supervisor The following outlines the criteria for this post. Applicants who have a disability and who meet the criteria will be short listed. Applicants should describe in their application how they meet these criteria. CRITERIA QUALIFICATIONS

NVQ level 4 or equivalent (e.g. NVQ 4 in Management or Diploma in Management) Hold or working towards a Computer Qualification e.g. European Computer Driving Licence

EXPERIENCE

Extensive experience in working in Adult Social Services, Children’s Social Services or Partner Organisations Working with the Public directly, particularly those who are vulnerable and have special needs and require support Supervisory/ management experience Managing or monitoring budgets Analysing workflow, processes and procedures

KNOWLEDGE

Extensive knowledge of the functions and workings of Kent Adult Social Services and Children, Families & Education Understanding of management and supervision practice in Kent Adult Social Services and Children, Families & Education Awareness of data protection and confidentiality issues. Awareness and compliance with equality and diversity policies, procedures and legislation. Knowledge of computer packages and information databases Understanding of the principles and practices which support UK Social Care Policy

SKILLS AND ABILITIES

Good communication skills Ability to supervise, coach and support staff in a positive and effective manner Good leaderships skills

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Ability to read and listen to and assimilate information concerning people who find themselves in very challenging situations and who may be experiencing life crisis Ability to record information about people accurately and clearly, given over the telephone, under pressure Ability to ensure work is prioritised appropriately and in accordance with Directorate Polices and Procedures, with particular regard to Child and Adult Protection Understanding of Budget / Financial management Ability and commitment to support the Directorate’s Equality and Diversity Policy Statement which is an integral part of the Directorate’s service delivery and relationship with the client to respect people as individuals regardless of age, ethnic origin, cultural values, disability, gender, sexual orientation or religion. Ability to travel across a wide geographical area in a timely and flexible manner at various times of the day in accordance with the needs of the job.

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Kent County Council Job Description: Senior Contact Assessment Officer




Responsible to: Contact Assessment Supervisor Purpose of the Job Provide on behalf of Kent Adult Social Services and Children’s Social Services a timely, accurate and efficient response to contacts and referrals from the public, partner agencies and other organisations ensuring that people have access to local community information and local social care arrangements. Assist the Service Manager, Operational Managers and Supervisors in the knowledge and skills development of Contact Assessment Officers and support staff. Main duties and responsibilities: Adult Social Services: • Support adult members of the public to understand and undertake self

assessments, proportionate to individual needs and circumstances, in order to determine immediate practical support requirements.

• Assist, coach and support Contact Assessment Officers in supporting adult

members of the public in understanding and undertaking self assessments and in directing, following initial assessment, the public to the relevant parts of the adult social care arrangements relevant to their needs (e.g. minor equipment adaptations, enablement, overview and specialist assessment teams).

• Ensure that Contact Assessment Officers provide a prompt accurate and

efficient response to enquiries to help the public navigate the adult social care system and find the relevant information they need.

• Arrange temporary urgent care support for new or current adult social

services users identified through a Contact & Assessment Service contact and/or assessment.

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Children’s Social Services:

• Evaluate information received which might indicate a child or children in need and present this to Children’s Social Services for consideration of a Statutory Initial Assessment.

• Assist, coach and support Contact Assessment Officers in evaluating information received which might indicate a child or children in need and present this to Children’s Social Services for consideration of a Statutory Initial Assessment.

• Ensure that Contact Assessment Officers provide a prompt accurate and

efficient response to enquiries to help the public navigate the children’s social care system and find the relevant information they need.

General • Provide, as a first point of contact for bringing and raising issues and

concerns, a “safe haven” for the public thus ensuring the safeguarding of children and adults is the primary objective of the service.

• Monitor Contact Assessment Officer use of client recording systems and in-

house systems to ensure proper standards are met in accordance with Directorate Record Retention Policies and Data Protection law.

• Identify Contact Assessment Officer training and personal development

needs, recommending appropriate training courses or requesting specialist training to ensure the workforce is informed and up to date on current policy, practice and legislation.

• Assume status as primary mentors to all incoming new Contact Assessment

Officers taking responsibility for the application of the service’s Induction Manual and Practice Guidance during the general induction process and subsequent support arrangements.



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Kent County Council Person Specification: Senior Contact Assessment Officer The following outlines the criteria for this post. Applicants who have a disability and who meet the criteria will be short listed. Applicants should describe in their application how they meet these criteria. CRITERIA QUALIFICATIONS/ COMPETENCIES

Meet the competency levels set out in the Competency Framework for the role Willingness to undertake NVQ3 in a relevant subject and/or other relevant training or qualification

EXPERIENCE

Experience of working for Social Services or a related organisation Experience of working with vulnerable people


Ability to communicate effectively Ability to support the development of members of staff Ability to prioritise contacts and referrals to Social Services at times of high contact levels, identifying the most at risk groups Ability to assimilate a wide range of information, including adult safeguarding procedures and the referral process and procedures relating to each client group as well as external agencies Ability and commitment to support the Directorate’s Equality and Diversity Policy Statement which is an integral part of the Directorate’s service delivery and relationship with the client to respect people as individuals regardless of age, ethnic origin, cultural values, disability, gender, sexual orientation or religion.

KNOWLEDGE

Knowledge and understanding of the principles and practices of case recording and record retention as they relate to statutory Social Services Knowledge of the Mental Capacity Act Knowledge of Safeguarding policies and procedures Awareness of data protection and confidentiality issues.

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Awareness and compliance with equality and diversity policies, procedures and legislation.

Kent County Council Job Description: Contact Assessment Officer




Responsible to: Contact Assessment Supervisor Purpose of the Job Provide on behalf of Kent Adult Social Services and Children’s Social Services a timely, accurate and efficient response to contacts and referrals from the public, partner agencies and other organisations ensuring that people have access to local community information and local social care arrangements. Main duties and responsibilities: Adult Social Services: • Support adult members of the public to understand and undertake self

assessments, proportionate to individual needs and circumstances, in order to determine immediate practical support requirements.

• Direct, following initial assessment, the public to the relevant parts of the adult

social care arrangements relevant to their needs (e.g. minor equipment adaptations, enablement, overview and specialist assessment teams).

• Provide a prompt accurate and efficient response to enquiries to help the

public navigate the adult social care system and find the relevant information they need.

• Arrange temporary urgent care support for new or current adult social

services users identified through a Contact & Assessment Service contact and/or assessment.

Children’s Social Services

• Evaluate information received which might indicate a child or children in need and present this to Children’s Social Services for consideration of a Statutory Initial Assessment.

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• Provide a prompt accurate and efficient response to enquiries to help the public navigate the children’s social care system and find the relevant information they need.

General: • Provide, as a first point of contact for bringing and raising issues and

concerns, a “safe haven” for the public thus ensuring the safeguarding of children and adults is the primary objective of the service.

• Provide assistance to individuals and families to help them find the best

solution for meeting their needs and help them make informed decisions in relation to support arrangements available to them.

• Ensure information systems and client records are effectively maintained after

each query to ensure that information is up to date and accurate thus assisting decisions affecting service delivery and monitoring.

• Apply Service and Directorate policies and procedures exactly as defined to

ensure consistency, fairness, transparency and quality of service in respect of both adults and children.



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Kent County Council Person Specification: Contact Assessment Officer The following outlines the criteria for this post. Applicants who have a disability and who meet the criteria will be short listed. Applicants should describe in their application how they meet these criteria. CRITERIA QUALIFICATIONS

Meet the competency levels set out in the Competency Framework for the role

EXPERIENCE

Experience of working for Social Services or a related organisation Experience of working with vulnerable people with special needs


Computer / keyboard skills Able to communicate clearly in writing Ability to record information clearly under pressure Ability to communicate effectively with the Public Ability to work with people who are in distress and in crisis Able to prioritise work and to meet deadlines under pressure Ability and commitment to support the Directorate’s Equality and Diversity Policy Statement which is an integral part of the Directorate’s service delivery and relationship with the client to respect people as individuals regardless of age, ethnic origin, cultural values, disability, gender, sexual orientation or religion. Ability to travel to meet the requirements of the service.

KNOWLEDGE

Working knowledge of the function of Kent Adult Social Services and Children’s Social Services Knowledge of computer packages Knowledge of Safeguarding issues Awareness of data protection and confidentiality issues. Awareness and compliance with equality and diversity

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policies, procedures and legislation. Working knowledge of statutory and non-statutory policies and procedures applicable to responsibilities of Local Authorities towards children and vulnerable adults.

Kent County Council Job Description: Operational Manager (Contact & Assessment) Directorate: Kent Adult Social Services

Unit/Section: Contact & Assessment Services

Grade: KS11

Responsible to: Manager - Contact & Assessment Service Purpose of the Job: Implement, through the work of the team, the requirements of the national agenda, e.g. Transforming Social Care, Independence Wellbeing and Choice, Our Health Our Care Our Say, Self Directed Support, to enable people to regain or retain their independence, have personalised services of their choice and control over the shape of their support. Lead and direct the operational management of staff working in the Contact & Assessment Service ensuring that the service to the public (including referral services for Children, Families and Education) is delivered effectively and to the required corporate and legislative standards and ensuring people have up to date and timely information, interventions, access to fast track services and proportionate assessment of need. Main duties and responsibilities: Lead the delivery of Area focused contact assessment services (including referral

services for Children, Families and Education) to ensure that a prompt efficient and reactive service is delivered to the public and partner agencies.

• Monitor service activity levels, analyse trends and identify remedial action where

problems are identified to ensure that staff are used effectively and resource allocation, policies and strategies are informed.

• Monitor the quality of professional service standards and check that practice is

appropriate and procedures are adhered to within the team and take necessary action to rectify any areas of concern in order to develop and promote consistency of practice and compliance with legislation, policies and practice.

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• Contribute to the development, monitoring and review of existing and new strategies, professional practice procedure, policy initiatives and service models to ensure the development of a high quality and consistent service.

• Contribute to the preparation and management of the service’s budget, taking

remedial action as required, to enable the provision of a cost effective service which meets the public’s needs.

• Oversee the decisions made in relation to people’s assessments to ensure that

they are appropriate and proportionate to need, taking responsibility for making decisions in relation to complex cases and to ensure that all safeguarding issues are identified and actioned.

Ensure that all systems are populated with the data required in a way that ensures

the accuracy and quality of the data input into the system in a timely manner. Provide and develop a framework for ensuring high quality caseload supervision to

promote and ensure the ongoing continuous development of staff (where relevant helping employees meet the requirements of their registration) in order to deliver a high quality and consistent service.

• Develop and maintain effective working relationships with Kent Adult Social

Services (especially the Assessment & Enablement Manager) and Children, Families and Education’s operational teams and other agencies to ensure that Directorate and Area requirements are met and consistently delivered.

• Intervene in Safeguarding cases to ensure that procedures are followed correctly

and that cases are managed in a proper and effective manner delivering the best service possible to vulnerable service users.

• Devise safe systems of work and ensure that the staff’s working environments are,

as far as is reasonably practicable, safe and healthy in order to meet legislative requirements and the duty of care the Directorate has to its staff.

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Footnote: This job description is provided to assist the job holder to know what his/her main duties are. It may be amended from time to time without change to the level of responsibility appropriate to the grade of post.

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Kent County Council Person Specification: Operational Manager (Contact & Assessment) The following outlines the criteria for this post. Applicants who have a disability and who meet the criteria will be shortlisted. Applicants should describe in their application how they meet these criteria. CRITERIA QUALIFICATIONS

• Relevant degree or related professional qualification, e.g. Occupational Therapy, Nursing or Social Work.

• Up to date registration with appropriate body. • Holding or working towards relevant management qualification

EXPERIENCE

• Substantial post qualification experience with the client group, in either commissioning or provision of services

• Contributing to policy and practice formulation, implementation and review

• Joint working with Health Authorities, other Directorates and external bodies

• Experience of budget, performance and staff management including staff recruitment, supervision, motivation and development


• Excellent negotiation, planning and commissioning skills are essential in order to communicate at all levels in the organisation and with external bodies

• Change management skills • Ability to work to tight deadlines and within limited resources • Ability to oversee, monitor and review a range of projects and

prioritise accordingly • High level budget management, audit and analytical skills • Recruit, manage and develop a team of professional care

management and support staff • Ability to hold or achieve Accredited Practice Teacher • Computer literacy • Demonstrable commitment to equality and diversity • Ability to travel across a wide geographical area in a timely

and flexible manner at various times of the day

KNOWLEDGE

• A detailed working knowledge of the relevant legislation • Detailed knowledge of directorate and corporate procedures and

practice, particularly those relating to the client group • Familiarity with recent research and government and corporate

initiatives • Knowledge of Financial Regulations

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Kent County Council Job Description: Manager (Contact & Assessment Service) Directorate: Kent Adult Social Services

Unit/Section: Adult Services

Grade: KS12

Responsible to: Director - Commissioning & Provision (East Kent) Purpose of the Job: Implement, through the work of the team, the requirements of the national agenda, e.g. Transforming Social Care, Independence Wellbeing and Choice, Our Health Our Care Our Say, Self Directed Support, to enable people to regain or retain their independence, have personalised services of their choice and control over the shape of their support. Lead the management of the Kent Adult Social Services Contact Assessment Team, and referral services for Children, Families and Education, operating within available resources and service specifications whilst complying with all relevant legislation and corporate and directorate policies and procedures. Main duties and responsibilities: • Direct the management of KASSCAT, and referral service for Children, Families

and Education, ensuring the efficient and cost effective delivery of services to clients in line with legislation, government initiatives, KCC policies and procedures.

• Develop and implement strategies that lead and direct the change required to meet

the ever changing requirements of service delivery and the clients (including ensuring the delivery of proportionate assessment, fast track equipment provision, signposting, information, advice and guidance).

• Contribute to Directorate strategies, including those between the Directorate and

partner agencies, to ensure the service is integrated into future changes and policy developments.

• Promote and develop partnership working with all stakeholders to advance new

models of service delivery (e.g. within Gateways), improve standards and develop flexibility and innovation in service delivery.

• Manage the services’ budget allocation in line with KCC financial regulations

ensuring that services meet key targets, achieve value for money and that expenditure is optimised.

• Lead the development and management of robust monitoring and quality

control/assurance mechanisms to ensure service delivery is effective, targets are met and are consistent with statutory requirements and Directorate policies and that

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standards are maintained and continuous improvements are achieved in service delivery.

• Develop and maintain protocols for the ongoing improvement and maintenance of

the quality of data recorded in the Directorates’ systems. • Develop targeted strategies for the recruitment, development, motivation

and support of staff to maximise the effectiveness and quality of service delivery.

Develop and maintain a framework for the establishment of the ongoing provision of locality specific data and information to ensure up to date information, advice and guidance is available to operatives and, through them, the public.

• Ensure liaison with all managers occurs to ensure that the service is working

effectively in conjunction with the requirement to maintain an understanding and provision of information regarding any allocations made against Directorate budgets.

• Intervene in Safeguarding cases to ensure that procedures are followed correctly

and that cases are managed in a proper and effective manner delivering the best service possible to vulnerable service users.

• Ensure that systems are in place to effectively manage, in liaison with Assessment

& Enablement Managers and Co-ordination Managers, the rotation of registered staff, from their teams to KASSCAT.

• Determine plans and opportunities for the effective deployment of resources and

best use of assets by working with stakeholders and partner agencies to determine flexible and innovative approaches to service delivery that meets and supports the needs of service users.

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Footnote: This job description is provided to assist the job holder to know what his/her main duties are. It may be amended from time to time without change to the level of responsibility appropriate to the grade of post. Kent County Council Person Specification: Manager (Contact & Assessment) The following outlines the criteria for this post. Applicants who have a disability and who meet the criteria will be shortlisted. Applicants should describe in their application how they meet these criteria. CRITERIA QUALIFICATIONS

Relevant degree or related professional qualification, e.g. Occupational Therapy, Nursing or Social Work. Up to date registration with appropriate body. Holding or working towards relevant management qualification as required

EXPERIENCE

Significant and wide ranging experience of delivering effective and efficient services at operational management level in the public sector Experience of managing changes in service delivery Contributing to policy and practice formulation, implementation and review Joint working with Health related agencies, other Directorates and external bodies Experience of budget, performance and staff management including staff recruitment, supervision, motivation and development


Strong leadership and interpersonal skills Excellent communication and negotiating skills Able to respond to and effect change Ability to work to tight deadlines and within limited resources Budget management, audit and analytical skills Recruit, manage and develop a team of registered and unregistered staff Effective decision making skills Computer literacy and awareness of Data Protection and confidentiality issues Demonstrable commitment to equality and diversity Ability to travel across a wide geographical area in a timely and flexible manner at various times of the day

KNOWLEDGE

A detailed working knowledge of national policies and the relevant legislation. Detailed knowledge of directorate and corporate procedures and practice relating to Adult & Children’s Social Services. Familiarity with recent research and government and corporate initiatives Knowledge of Financial Regulations

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Kent County Council Job Description: Senior Practitioner (Assessment & Enablement)


Unit/Section: Assessment & Enablement Services

Grade: £34,833 to max KR11

Responsible to: Assessment & Enablement Manager Purpose of the Job Provide a supervisory service to an Assessment & Enablement team through the provision of management and professional expertise, skills and advice to enable an effective, safe and high quality service that meets agreed existing and new policies, procedures and practices. Manage an Assessment and Enablement caseload made up of mostly highly complex cases which require a high level of specialist expertise to ensure that a proportionate assessment is undertaken to identify required needs and outcomes, to promote enablement and ensure an appropriate level of resource allocation is made to meet people’s support needs. Main duties and responsibilities: • Facilitate proportionate holistic assessments (including where appropriate self assessments),

working with the person and specialist professionals as necessary, in order to identify levels of need and outcomes required which will inform the appropriate level of associated resource (including Disabled Facilities Grants*) to help the person optimise their independence and meet their support needs.

Note: * complex Disabled Facilities Grants will require the expertise of a registered Occupational Therapist. • Manage an Assessment and Enablement case load which requires a high level of expertise and

specialist input within the parameters of the Directorate’s agreed policies and procedures and promote enablement to ensure access to this service with a view to promoting independence and increasing levels of control a person has over their life.

• Provide a high quality resource of professional advice, guidance and expertise, including case

supervision, case conferences, audits, reviews and attendance in court (where necessary), to staff in the team and professionals from partner agencies to help ensure the delivery of a high standard of service.

• Support the Assessment & Enablement Manager in managing the development of the team’s

knowledge base and expertise as well as supporting the day to day management of the team to ensure services are delivered and meet the standards required.

• Monitor and evaluate the performance of a group of staff within the Assessment & Enablement team

in accordance with agreed procedures and criteria set out in the Competency Assessment Framework to maintain high practice standards and enable the continued development of professional skills and expertise that meets service needs.

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• Identify and process any safeguarding and quality of care issues and take appropriate action to ensure that people’s welfare is protected and that the quality and standard of services provided are at and beyond levels that are anticipated.

• Develop and maintain effective working relationships with the Co-ordination team, private and

voluntary sector brokers and the Contact & Assessment Service to ensure the smooth transition of clients through the system and that Directorate and client requirements are met and consistently delivered.

• Initiate and develop close joint and integrated working with health related agencies (including GPs),

the private and voluntary sector local housing providers, district and borough councils (as appropriate) and other agencies, including the development and maintenance of close links with Intermediate Care on behalf of clients and the Directorate, in order to facilitate effective management of a caseload to meet people’s needs, including the provision of major adaptations.

• Ensure that clients are empowered throughout the assessment process and ensure they are at the

centre of decision making in order that opportunities for choice and control over their support arrangements are optimised and ensure, in all cases, enablement is promoted to clients with a view to assisting them to regain or increase levels of independence as far as possible.

• Liaise regularly with peer colleagues throughout the Directorate to ensure staff deliver existing and

new practices consistently and to a high standard across the Directorate. • Contribute to the development of new initiatives through representation on working groups or multi-

agency forum, training courses etc. and act as a lead for identified pieces of work that will shape current and new ways of working.

• Maintain the Directorate’s records by recording assessments and other data accordingly ensuring

that all data entered on SWIFT meets the relevant and stated levels of accuracy, quality and timeliness required.

• Determine any issues relating to a client’s circumstances (including family and carer arrangements)

to ensure that the relevant parties are involved and that the circumstances are reflected in conjunction with a client’s right to choice and control over how their needs and capabilities are reflected in their assessments and reviews.

• Provide professional supervision for students on practice placements with the team, planning a range

of work experience, supporting their development, monitoring progress and supporting the embedding of the student’s learning in practice.

Footnote: This job description is provided to assist the job holder to know what his/her main duties are. It may be

amended from time to time without change to the level of responsibility appropriate to the grade of post.

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Kent County Council Person Specification: Senior Practitioner (Assessment & Enablement) The following outlines the criteria for this post. Applicants who have a disability and who meet the criteria will be short listed. Applicants should describe in their application how they meet these criteria. CRITERIA Qualifications • Relevant degree or related professional qualification (e.g. Occupational Therapy, Nursing

or Social Work) • Up to date registration with appropriate professional body. • Achieved the relevant parts of the post qualifying competency framework that are required

to progress to this level. • Achieved the appropriate award to support practice learning.

Experience • Significant diverse post qualification experience, in Adult Services, Health related agencies or related private or voluntary organisation, of a magnitude that enables the post holder to have achieved the relevant level of the Competency Framework.

• Experience of casework spanning a range of complexity • Supervision and development of registered and non-registered staff. • Joint working with partner agencies.

Knowledge • High level of working knowledge of the relevant legislation and theories underpinning the provision of services to the relevant client group.

• High level working knowledge of directorate and corporate policies, procedures and practice

• Expert understanding of relevant practice theories • Good understanding of joint working with partner agencies • Good working knowledge of adult safeguarding issues. • Good working knowledge of financial procedures appropriate to the job • Working knowledge of the Mental Capacity Act. • Close familiarity with relevant recent research and governmental and corporate initiatives. • Awareness of data protection and confidentiality issues. • Awareness of legislation relating to Equal Opportunities and KCC equality and diversity

policies, procedures and legislation.

Skills & Abilities

• Ability to contribute to and lead working groups and dissemination of information consistently across the Directorate.

• Able to assess effectively the performance and development needs of staff • Ability to act as a mentor and demonstrate teaching skills • Effective interpersonal and negotiation skills in order to communicate effectively with

service users, colleagues and partner agencies. • Ability to prioritise and to work effectively on own initiative as well as part of a team. • Computer literate. • Effective written skills for report and assessment writing. • Able to contribute to research and development and monitor multi-agency functioning • Financial management • Ability and commitment to support the Directorate’s Equality and Diversity Policy

Statement which is an integral part of the Directorate’s service delivery and relationship with the client to respect people as individuals regardless of age, ethnic origin, cultural values, disability, gender, sexual orientation or religion.

• Ability to travel across a wide geographical area in a timely and flexible manner at various times of the day in accordance with the needs of the job.

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Kent County Council Job Description: Case Manager (Assessment & Enablement)



Grade: KASS Career Grade – Level 2

Responsible to: Assessment & Enablement Manager Purpose of the Job Manage a varyingly complex and diverse Assessment and Enablement caseload of people requiring specialist assessments in order to identify levels of need and outcomes required, promote enablement and to ensure they establish the appropriate level of resource allocation in order to meet their support needs. Main duties and responsibilities:

1. Facilitate proportionate holistic assessments (including where appropriate self assessments), working with the person and specialist professionals as necessary, in order to identify levels of need and outcomes required which will inform the appropriate level of associated resource (including Disabled Facilities Grants*) to help the person optimise their independence and meet their support needs.

2. Manage a varyingly complex and diverse Assessment and Enablement case load

within the parameters of the Directorate’s agreed policies and procedures and promote enablement to ensure access to this service with a view to promoting independence and increasing levels of control a person has over their life.

3. Provide professional advice and guidance to staff in the team, across the Directorate

and to professionals from other partner agencies to help inform people’s assessments.

4. Identify and process any safeguarding and quality of care issues and refer on to the appropriate staff/agency to ensure that clients’ welfare is protected and that the quality and standard of services provided are at and beyond levels that are anticipated.

5. Develop and maintain effective working relationships with the Co-ordination team,

private and voluntary sector brokers and the Contact & Assessment Service to ensure the smooth transition of clients through the system and that Directorate and client requirements are met and consistently delivered.

6. Initiate and develop close joint and integrated working with health related agencies

(including GPs), the private and voluntary sector, local housing providers, district and borough councils (as appropriate) and other agencies, including the development and maintenance of close links with Intermediate Care on behalf of clients and the authority, in order to facilitate effective management of a caseload to meet people’s needs, including the provision of major adaptations.

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7. Ensure that clients are empowered throughout the assessment process and ensure

they are at the centre of decision making in order that opportunities for choice and control over their support arrangements are optimised and ensure, in all cases, enablement is promoted to clients with a view to assisting them to regain or increase levels of independence as far as possible.

8. Maintain the Directorate’s records by recording assessments and other data

accordingly ensuring that all data entered on SWIFT meets the relevant and stated levels of accuracy, quality and timeliness required.

9. Determine any issues relating to a client’s circumstances (including family and carer

arrangements) to ensure that the relevant parties are involved and that the circumstances are reflected in conjunction with a client’s right to choice and control over how their needs and capabilities are reflected in their assessments and reviews.

10. Contribute to the development of new and existing practices, procedures and initiatives

to assist the effective use of Directorate resources and help ensure governmental initiatives, guidance and legislation are appropriately reflected.

11. Provide assistance to the Senior Practitioner in monitoring and evaluating, in

accordance with agreed procedures and criteria, a group of staff within an Assessment & Enablement Team, in order to maintain high practice standards and enable continued development of professional skills that meet service requirements.

12. Provide, as part of a rota, support to the Contact & Assessment Service by being

based with the service to provide an oversight and quality assurance of assessment decisions and the allocation of resources as well as participating in the development of the Service’s staff.

Note: * complex Disabled Facilities Grants will require the expertise of a registered Occupational Therapist. Footnote: This job description is provided to assist the job holder to know what his/her main duties are. It may

be amended from time to time without change to the level of responsibility appropriate to the grade of post.

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Kent County Council Person Specification: Case Manager (Assessment & Enablement) The following outlines the criteria for this post. Applicants who have a disability and who meet the criteria will be short listed. Applicants should describe in their application how they meet these criteria. CRITERIA Qualifications • Relevant degree or related professional qualification (e.g. Occupational

Therapy, Nursing or Social Work) • Up to date registration with appropriate professional body. • Achieved first part of the relevant post qualifying competency framework

Experience • Post qualification experience, in Adult Social Services, Health related agencies or related private or voluntary organisation, of a magnitude that enables the post holder to have achieved the relevant level of the PQ Competency Framework.

Knowledge • Working knowledge of the relevant legislation and theories underpinning the

provision of services to the relevant client group. • Good working knowledge of directorate and corporate policies, procedures

and practice • Good understanding of joint working with partner agencies • Working knowledge of adult safeguarding issues. • Working knowledge of financial procedures appropriate to the job • Working knowledge of the Mental Capacity Act. • Awareness of data protection and confidentiality issues. • Awareness of legislation relating to Equal Opportunities and KCC equality

and diversity policies, procedures and legislation.

Skills & Abilities • Effective interpersonal skills in order to communicate effectively with service

users, colleagues and partner agencies. • Ability to prioritise and to work effectively on own initiative as well as part of

a team. • Computer literate • Effective written skills for report writing. • Plan, prioritise and evaluate workload • Able to might tight deadlines • Ability and commitment to support the Directorate’s Equality and Diversity

Policy Statement which is an integral part of the Directorate’s service delivery and relationship with the client to respect people as individuals regardless of age, ethnic origin, cultural values, disability, gender, sexual orientation or religion.


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Kent County Council Job Description: Assessment Officer




Responsible to: Assessment & Enablement Manager Purpose of the Job Manage a caseload of clients requiring overview assessments ensuring the identification of need and outcomes required, promote enablement and establish the appropriate level of resource allocation in order to meet their support needs. Main duties and responsibilities:

• Support people in undertaking self assessments/carer assessments to ensure people are able to complete them appropriately and identify current needs and outcomes.

• Undertake, in conjunction with a client, a proportionate holistic overview

assessment of a person’s needs, abilities and circumstances in order to determine the level of resource and arrangements for equipment or minor adaptations (including less complex Disabled Facilities Grant schemes) where required to optimise the person’s independence.

• Identify a person’s eligible need/outcome and allocate financial resources in

accordance with the Directorate’s resource allocation system.

• Identify and process any safeguarding and quality of care issues and refer on to appropriate colleagues to ensure that clients’ welfare is protected and that the quality and standard of services provided are at and beyond the levels that are anticipated.

• Provide advice on a range of issues in relation to a person’s support needs

including detailing information on risks/risk management, benefit maximisation, support services and equipment in order to inform the range of choices available when a person comes to develop their package of support.

• Ensure that clients are empowered throughout the assessment process and

ensure they are at the centre of decision making in order that opportunities for choice and control over their support arrangements are optimised and ensure, in all cases, enablement is promoted to clients with a view to assisting them to regain or increase levels of independence as far as possible.

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• Develop and maintain effective working relationships with the Co-ordination

team, private and voluntary sector brokers and the Contact & Assessment Service to ensure the smooth transition of clients through the system and that Directorate and client requirements are met and consistently delivered.

• Arrange temporary and/or emergency support, where needed, so that a person’s

immediate requirements are met and supported.

• Agree and establish a timescale for review that is proportionate to the risks involved and identify a responsible person to hold the case so that the client’s resource allocation is adjusted as need changes.

• Provide assistance to a person in determining how they wish to manage their

support to inform discussions with any agency helping to arrange their support.

• Maintain the Directorate’s records by recording assessments and other data accordingly so that it meets the relevant and stated levels of accuracy, quality and timeliness required.

Footnote: This job description is provided to assist the job holder to know what his/her main duties are. It may be amended from time to time without change to the level of responsibility appropriate to the grade of post.

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Kent County Council Person Specification: Assessment Officer The following outlines the criteria for this post. Applicants who have a disability and who meet the criteria will be short listed. Applicants should describe in their application how they meet these criteria. CRITERIA Qualifications/ Competencies

• Meet the competency levels set out in the Competency Framework for the role

Experience • Experience of working with people with social care needs (e.g.

learning disability, physical disability, older persons) • Working in a multi-agency environment/partnership

Knowledge • Understanding of Person Centred Planning and approaches • Knowledge of key policies, legislation and guidance relating to

provision of support to the client group • Working knowledge of the needs of the client group • Awareness of the local resources available in the community • Knowledge of the safeguarding interventions • Awareness of the welfare and benefits system • Working knowledge of Self Directed Support • Understanding of the Mental Capacity Act • Awareness of employment issues and legislative framework • Awareness of data protection and confidentiality issues. • Awareness of legislation relating to Equal Opportunities and KCC

equality and diversity policies, procedures and legislation. Skills & Abilities

• Effective communicator, both written and orally • Ability to prioritise workload • Able to work effectively under own initiative and as part of a team • Effective planning and organisational skills • Computer literate • Ability and commitment to support the Directorate’s Equality and

Diversity Policy Statement which is an integral part of the Directorate’s service delivery and relationship with the client to respect people as individuals regardless of age, ethnic origin, cultural values, disability, gender, sexual orientation or religion.


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Kent County Council Job Description: Locality Organiser Directorate: Kent Adult Social Services

Unit/Section: Locality – Assessment & Enablement

Grade: KS07/08 (Linked grade to be reviewed)

Responsible to: Assessment & Enablement Manager Purpose of the Job: Manage Enablement Supervisors, Enablement Support Workers and support staff working in Assessment and Enablement across the Locality. Ensure service delivery matches the requirements set out in the service level agreement/service specification and individual client needs. Main duties and responsibilities: • Manage Enablement Supervisors, support staff and Enablement Support Workers

working in the provision of domiciliary care within the locality to ensure the delivery of service meets individual and service specifications.

• Deploy Enablement Support Workers within the hours available and in line with

Assessment and Enablement Practices and Procedures to meet the service requirements.

• Assist with the recruitment and development of staff, participating in appropriate staff

training for Enablement Support Workers with regard to Care Practice procedures and support staff with regard to administrative systems to meet revised service delivery standards.

• Ensure safe working environments for staff to meet Health and Safety requirements. • Ensure that staff fulfil the requirements of individual service plans, liaising closely

with Care/ Case Manager to meet the requirements of Personalisation and the Service Delivery Orders.

• Maintain Directorate agreed administrative systems for the Assessment and

Enablement Services to develop and maintain a consistent approach within the Locality.

• Assist the Assessment and Enablement Manager with the provision of data for

budget and activity monitoring to continue to provide an efficient and effective service and to demonstrate the service is meeting specification.

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what his/her main duties are. It may be amended from time to time without change to the level of responsibility appropriate to the grade of post.

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Kent County Council Person Specification: Locality Organiser The following outlines the criteria for this post. Applicants who have a disability and who meet the criteria will be shortlisted. Applicants should describe in their application how they meet these criteria. CRITERIA QUALIFICATIONS

Holding or willingness to work towards Management qualification to CMS, NVQ3 or equivalent if required Holding or willingness to work towards Qualified NVQ Assessor if required

EXPERIENCE

Background in adult services Accurate assessment of client needs First line supervisor/line manager Working to contract specifications and delivery to required standards


Able to undertake and document formal risk assessments Able to communicate effectively with all levels of staff Able to monitor effectively others work performance Proven administrative skills Good negotiating and interpersonal skills Able to deliver services within budget and to contractual specification Commitment to Equal Opportunities Ability to travel across a wide geographical area in a timely and flexible manner at various times of the day Able to promote the service in full

KNOWLEDGE

Full understanding of applicable and relevant Health and Safety matters Appreciation of NVQs in management of care and relevant assessment techniques Awareness of Overall policies/ procedures of department Awareness of Legislative framework relating to the provision of domiciliary services

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Kent County Council Job Description: Enablement Supervisor Directorate: Kent Adult Social Services


Grade: KS06

Responsible to: Locality Organiser Purpose of the Job: Provide regular support to a team of Enablement Support Workers in the community monitoring the quality of service providers and ensuring they work in a healthy and safe environment. Main duties and responsibilities: • Monitor provision and quality of service through regular visits to Enablement Support

Workers at their workplace to ensure work activated consistently meet client requirements in accordance with each programme of support.

• Monitor Enablement Support Workers’ administration and maintain records related to

the service, to ensure that these are complete and accurate in order to comply with organisational requirements.

• Monitor staff working practice and conditions in the community to ensure a

continuing effective and safe working environment to satisfy current legislation, approved codes of practice and organisational requirements.

• Participate in regular review sessions with the Locality Organiser, supplying valid and

relevant information regarding staff and clients to identify support, assessment and care issues and assist in making recommendations.

• Contribute to identifying, participating in planning staff training and development,

based on an assessment of current and potential competence against work objectives to contribute to and maintain an agreed quality service and encourage individuals employee’s development.

• Promote equality for all individuals which recognises and encourages anti-

discriminatory behaviour, respecting confidentiality to information to recognise clients’ rights and choice and respect personal beliefs.

• Negotiate Personal Support Plans with service users and advise staff on the delivery

of support plans and record progress

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• Identify and process any safeguarding and quality of care issues and refer on to appropriate colleagues to ensure that client’s welfare is protected and that the quality and standard of services provided are at and beyond the levels that are anticipated.



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Kent County Council Person Specification: Enablement Supervisor The following outlines the criteria for this post. Applicants who have a disability and who meet the criteria will be short listed. Applicants should describe in their application how they meet these criteria. CRITERIA QUALIFICATIONS

• Holding or willingness to work towards • Qualified Manual Handling Assessor. • Holding or willingness to work towards NVQ Level 3 in

Care Assessor.

EXPERIENCE

• Background of working with the client group • Substantial experience of practical care • Supervisory experience


• Written communication skills • Good communication skills to contribute to review sessions

and represent matters which require further consideration • Proven competence in the application and assessment of

Care Practice in accordance with National Standards of Care

• Confidence and ability to assess manual handling techniques and other work routines to ensure that practice complies with the standards required and that general patterns of work are safe

• Ability to monitor work activities and assess enablement & care practices in accordance with programmes of support, care and predetermined standards.

• Ability to contribute to identifying and planning staff training • Active commitment to the concept of customer care and

delivering services which reflect the individual needs of service users

• Ability and commitment to support the Directorate’s Equality and Diversity Policy Statement which is an integral part of the Directorate’s service delivery and relationship with the client to respect people as individuals regardless of age, ethnic origin, cultural values, disability, gender, sexual orientation or religion.


KNOWLEDGE

• Understanding of client group and appreciation of their needs and

their carers/relatives

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• Understanding of enablement and how it fits the assessment process

• Understanding of Health & Safety at Work Practices • Awareness and compliance with equality policies,

procedures and legislation Kent County Council Job Description: Enablement Support Worker




Responsible to: Enablement Supervisor Purpose of the Job Provide and support short term interventions to help people to develop and maintain independent living skills and encourage community involvement. Main duties and responsibilities:

• Support and advise clients and carers on how best to manage their condition in the context of living in their home, whilst maintaining privacy and respect to ensure a high standard of personal care.

• Support, develop and help to maintain a person’s confidence and independent living skills in order that they can optimise their abilities and minimise the levels of dependency required.

• Inform a person’s level of resource allocation through the continuous assessment of that person’s progress in relation to achieving and maintaining a range of independent living skills in community settings.

• Support a person in integrating/re-integrating into community based activities • Advise on the need for and support the acquiring of any equipment /minor

adaptations for a person’s home. • Support and advise on the day to day use of assistive technologies in the home

in order to help ensure the technology is being used appropriately. • Monitor the Service user’s progress, recording their level of functioning to support

the ongoing assessment which will contribute towards the support plan.

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• Contribute to planning reviews and attend staff meetings to share and receive information in relation to the users and the enablement service.

• Identify and process any safeguarding and quality of care issues and refer on to appropriate colleagues to ensure that client’s welfare is protected and that the quality and standard of services provided are at and beyond the levels that are anticipated.

• Ensure all practice promotes equalities recognising anti discriminatory behaviour, respecting confidentiality and individual rights and choices and also all practise is carried out within the KASS Health & Safety policies.

Footnote: This job description is provided to assist the job holder to know what his/her main duties are. It may be amended from time to time without change to the level of responsibility appropriate to the grade of post. Kent County Council Person Specification: Enablement Support Worker The following outlines the criteria for this post. Applicants who have a disability and who meet the criteria will be short listed. Applicants should describe in their application how they meet these criteria. CRITERIA Qualifications • NVQ Level 2 in Health and Social Care

• Registration with appropriate body, if relevant

Experience • Working with the client group

Knowledge • Knowledge of the needs of the client group • Use of wide range of domestic

appliances/machinery/equipment • Understands and can apply key Health & Safety

procedures relevant to the role • Awareness and compliance with equality policies,

procedures and legislation.

Skills & Abilities • Able to organise and prioritise workload • Knows how to identify changes required to work routines

and act upon them in liaison with management • Able to deal with day to day problems and to identify

which problems should be referred to a supervisor • Able to establish a rapport with clients • Understands how to encourage, motivate and influence

clients to enable them to work for themselves • Able to communicate effectively with a range of

stakeholders

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• Able to listen and observe and use the information gained to inform how a person is supported



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Kent County Council Job Description: Senior Practitioner (Co-ordination)


Unit/Section: Co-ordination Services

Indicative Grade: Career Grade (pay points 37 to 45)

Responsible to: Co-ordination Manager Purpose of the Job: Provide a supervisory service to a Co-ordination team through the provision of management and professional expertise, skills and advice to enable an effective, safe and high quality service that meets agreed existing and new policies, procedures and practices. Manage a Co-ordination caseload made up of mostly highly complex cases which require a high level of specialist expertise supporting people to identify and commission resources that enables them to choose the best support options that fit their assessed needs, defined outcomes and preferred lifestyle choices providing, where required, ongoing assistance in managing their support. Main duties and responsibilities:

• Manage a Co-ordination case load which requires a high level of expertise and specialist input within the parameters of the Directorate’s agreed policies and procedures advising on and/or helping people manage risk in the support options they choose. Where required, assist in the ongoing management of a person’s support to ensure increasing independence (including through the use of enablement services) and levels of control a person has over their life are achieved and that they are assisted in meeting their changing requirements.

• Develop, budget and commission, in partnership with clients, packages of

support tailored to a person’s particular needs and requirements to help them optimise their independence and meet their support needs.

• Provide a high quality resource of professional advice, guidance and expertise,

including case supervision, case conferences, audits, reviews and attendance in court (where necessary), to staff in the team and professionals from partner agencies to help ensure the delivery of a high standard of service.

• Support the Co-ordination Manager in managing the development of the team’s

knowledge base and expertise as well as supporting the day to day management of the team to ensure services are delivered and meet the standards required.

• Monitor and evaluate the performance of a group of staff within the Co-ordination

team in accordance with agreed procedures and criteria to maintain high practice

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standards and enable the continued development of professional skills and expertise that meets service needs.

• Identify and process any safeguarding and quality of care issues and take

appropriate action to ensure that people’s welfare is protected and that the quality and standard of services provided are at and beyond levels that are anticipated.

• Initiate and develop close joint and integrated working with health related

agencies (including GPs), the private and voluntary sector, local housing providers, district and borough councils (as appropriate) and other agencies, including the development and maintenance of close links with Intermediate Care on behalf of clients and the Directorate, in order to facilitate effective management of a caseload to meet people’s needs.

• Develop and maintain effective working relationships with the Assessment &

Enablement team (including Hospitals), private and voluntary sector brokers and the Contact & Assessment Service to ensure the smooth transition of clients through the system and that Directorate and client requirements are met and consistently delivered.

• Liaise regularly with peer colleagues throughout the Directorate to ensure staff

deliver existing and new practices consistently and to a high standard across the Directorate.

• Contribute to the development of new initiatives through representation on

working groups or multi-agency forum, training courses etc. and act as a lead for identified pieces of work that will shape current and new ways of working.

• Work with partner agencies and other stakeholders in developing the local

market for services to ensure that it reflects the requirements of clients and is able to meet current and future needs.

• Maintain the Directorate’s records by recording data accordingly ensuring that all

data entered on SWIFT meets the relevant and stated levels of accuracy, quality and timeliness required.

• Determine any issues relating to a client’s circumstances (including family and

carer arrangements) to ensure that the relevant parties are involved and that the circumstances are reflected in conjunction with a client’s right to choice and control over how their needs and capabilities are met.

• Provide professional supervision for students on practice placements with the

team, planning a range of work experience, supporting their development, monitoring progress and supporting the embedding of the student’s learning in practice.

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Kent County Council Person Specification: Senior Practitioner (Co-ordination) The following outlines the criteria for this post. Applicants who have a disability and who meet the criteria will be short listed. Applicants should describe in their application how they meet these criteria.

CRITERIA Qualifications

• Relevant degree or related professional qualification (e.g. Occupational Therapy, Nursing or Social Work)

• Up to date registration with appropriate professional body. • Achieved the relevant parts of the post qualifying competency

framework that are required to progress to this level. • Achieved the appropriate award to support practice learning.

Experience • Significant diverse post qualification experience, in Adult Social Services, Health related agencies or related private or voluntary organisation, of a magnitude that enables the post holder to have achieved the relevant level of the Competency Framework.

• Experience of casework spanning a range of complexity. • Supervision and development of registered and non-registered

staff. • Joint working with partner agencies.

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Skills & Abilities

• Ability to contribute to and lead working groups and dissemination of information consistently across the Directorate.

• Able to assess effectively the performance and development needs of staff

• Ability to act as a mentor and demonstrate teaching skills • Effective interpersonal and negotiation skills in order to

communicate effectively with service users, colleagues and partner agencies.

• Ability to prioritise and to work effectively on own initiative as well as part of a team.

• Computer literate • Effective written skills for report and assessment writing. • Able to contribute to research and development and monitor

multi-agency functioning • Financial management • Ability and commitment to support the Directorate’s Equality and



Knowledge • High level of working knowledge of the relevant legislation and

theories underpinning the provision of services to the relevant client group.

• High level working knowledge of directorate and corporate policies, procedures and practice

• Expert understanding of relevant practice theories • Good understanding of joint working with partner agencies • Good working knowledge of adult safeguarding issues. • Good working knowledge of financial procedures appropriate to

the job • Working knowledge of the Mental Capacity Act. • Close familiarity with relevant recent research and governmental

and corporate initiatives. • Awareness of legislation relating to Equal Opportunities and

KCC equality and diversity policies, procedures and legislation. • Awareness of Data Protection and confidentiality issues.

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Kent County Council Job Description: Specialist Case Manager (Co-ordination)




Responsible to: Co-ordination Manager Purpose of the Job: Manage a Co-ordination caseload of high complexity supporting people to identify and commission resources that enables them to choose the best support options that fit their assessed needs, defined outcomes and preferred lifestyle choices providing, where required, ongoing assistance in managing their support. Main duties and responsibilities:

• Develop, budget and commission, in partnership with clients, packages of support tailored to a person’s particular needs and requirements to help them optimise their independence and meet their support needs.

• Manage a Co-ordination case load of high complexity within the parameters of the Directorate’s agreed policies and procedures, advising on and/or helping people manage risk in the support options they choose. Where required, assist in the ongoing management of a person’s support to ensure increasing independence (including through the use of enablement services) and levels of control a person has over their life are achieved and that they are assisted in meeting their changing requirements.

• Provide a high quality resource of professional advice, guidance and expertise to staff in the team, across the Directorate and to professionals from other partner agencies to help inform the development and compilation of people’s support packages.

• Identify and process any safeguarding and quality of care issues and refer on to the appropriate staff/agency to ensure that people’s welfare is protected and that the quality and standard of services provided are at and beyond levels that are anticipated.

• Initiate and develop close joint and integrated working with health related agencies (including GPs), the private and voluntary sector, local housing providers, district and borough councils (as appropriate) and other agencies, including the development and maintenance of close links with Intermediate Care on behalf of clients and the Directorate, in order to facilitate effective management of a caseload to meet people’s needs.

• Develop and maintain effective working relationships with the Assessment & Enablement team (including Hospitals), private and voluntary sector brokers and the Contact & Assessment Service to ensure the smooth transition of clients through the system and that Directorate and client requirements are met and consistently delivered.

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• Maintain the Directorate’s records by entering data accordingly ensuring that all data entered on SWIFT meets the relevant and stated levels of accuracy, quality and timeliness required.

• Determine any issues relating to a client’s circumstances (including family and carer arrangements) to ensure that the relevant parties are involved and that the circumstances are reflected in conjunction with a client’s right to choice and control over how their needs and outcomes are met.

• Work with partner agencies and other stakeholders in developing the local market for services to ensure that it reflects the requirements of clients and is able to meet current and future needs.

• Contribute to the development of new and existing practices, procedures and initiatives to assist the effective use of Directorate resources and help ensure governmental initiatives, guidance and legislation are appropriately reflected.

• Provide assistance to the Senior Practitioner in monitoring and evaluating, in accordance with agreed procedures and criteria, a group of staff within a Co-ordination Team, in order to maintain high practice standards and enable continued development of professional skills that meet service requirements.

• Plan and deliver, as required, training for staff and, where appropriate, those of other agencies to ensure a suitable range of services are available to meet people’s needs and those of their families and/or carers.

• Participate in the development and learning of students by organising, co-ordinating and participating in their placements.



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Kent County Council Person Specification: Specialist Case Manager (Co-ordination) The following outlines the criteria for this post. Applicants who have a disability and who meet the criteria will be short listed. Applicants should describe in their application how they meet these criteria. CRITERIA Qualifications • Relevant degree or related professional qualification (e.g.

Occupational Therapy, Nursing or Social Work) • Up to date registration with appropriate professional body. • Achieved the relevant parts of the post qualifying competency

framework that are required to progress to this level. • Willingness to work towards a relevant Practice Learning award.

Experience • Post qualification experience, in Adult Social Services, Health related agencies or related private or voluntary organisation, of a magnitude that enables the post holder to have achieved the relevant level of the PQ Competency Framework.

Skills & Abilities

• Effective interpersonal skills in order to communicate effectively with service users, colleagues and partner agencies.


• Computer literate • Effective written skills • Supervision, mediation and negotiation skills • Ability to contribute to and lead a range service related projects. • Financial management • Ability and commitment to support the Directorate’s Equality and



Knowledge • Working knowledge of the relevant legislation and theories underpinning the provision of services to the relevant client group.

• Good working knowledge of directorate and corporate policies, procedures and practice

• Good understanding of joint working with partner agencies • Good working knowledge of adult safeguarding issues. • Good working knowledge of financial procedures appropriate to

the job • Working knowledge of the Mental Capacity Act. • Familiarity with relevant recent research and governmental and

corporate initiatives. • Awareness of legislation relating to Equal Opportunities and

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KCC equality and diversity policies, procedures and legislation. • Awareness of Data Protection and confidentiality issues.

Kent County Council Job Description: Case Manager (Co-ordination)




Responsible to: Co-ordination Manager Purpose of the Job: Manage a varyingly complex and diverse Co-ordination caseload supporting people to identify and commission resources that enables them to choose the best support options that fit their assessed needs, defined outcomes and preferred lifestyle choices providing, where required, ongoing assistance in managing their support. Main duties and responsibilities:


• Manage a varyingly complex and diverse Co-ordination case load within

the parameters of the Directorate’s agreed policies and procedures, advising on and/or helping people manage risk in the support options they choose. Where required, assist in the ongoing management of a person’s support to ensure increasing independence (including through the use of enablement services) and levels of control a person has over their life are achieved and that they are assisted in meeting their changing requirements.

• Provide professional advice and guidance to staff in the team, across the

Directorate and to professionals from other partner agencies to help inform the development and compilation of people’s support packages.

• Identify and process any safeguarding and quality of care issues and refer

on to the appropriate staff/agency to ensure that people’s welfare is protected and that the quality and standard of services provided are at and beyond levels that are anticipated.

• Initiate and develop close joint and integrated working with health related

agencies (including GPs), the private and voluntary sector local housing

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providers, district and borough councils (as appropriate) and other agencies, including the development and maintenance of close links with Intermediate Care on behalf of clients and the Directorate, in order to facilitate effective management of a caseload to meet people’s needs.

• Develop and maintain effective working relationships with the Assessment

& Enablement team (including Hospitals), private and voluntary sector brokers and the Contact & Assessment Service to ensure the smooth transition of clients through the system and that Directorate and client requirements are met and consistently delivered.

• Maintain the Directorate’s records by entering data accordingly into all

relevant systems ensuring that all data entered on SWIFT meets the relevant and stated levels of accuracy, quality and timeliness required.

• Determine any issues relating to a client’s circumstances (including family

and carer arrangements) to ensure that the relevant parties are involved and that the circumstances are reflected in conjunction with a client’s right to choice and control over how their needs and outcomes are met.

• Work with partner agencies and other stakeholders in developing the local

market for services to ensure that it reflects the requirements of clients and is able to meet current and future needs.

• Undertake reviews of support needs and the resource allocation of clients

to ensure that the appropriate levels of resources are assigned.

• Oversee and advise on decisions made regarding the degree of change in a person’s circumstances in order to inform whether a reassessment of a person is required or whether a person’s support can be adapted within a set variance on the amount of money available to the person.

• Provide assistance to the Senior Practitioner in monitoring and evaluating,

in accordance with agreed procedures and criteria, a group of staff within a Co-ordination Team, in order to maintain high practice standards and enable continued development of professional skills that meet service requirements.

• Contribute to the development of new and existing practices, procedures

and initiatives to assist the effective use of Directorate resources and help ensure governmental initiatives, guidance and legislation are appropriately reflected.

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Footnote: This job description is provided to assist the job holder to know what his/her main duties are. It may be amended from time to time without change to the level of responsibility appropriate to the grade of post. Kent County Council Person Specification: Case Manager (Co-ordination) The following outlines the criteria for this post. Applicants who have a disability and who meet the criteria will be short listed. Applicants should describe in their application how they meet these criteria. CRITERIA Qualifications • Relevant degree or related professional qualification (e.g.

Occupational Therapy, Nursing or Social Work) • Up to date registration with appropriate professional body. • Achieved first part of the relevant post qualifying competency

framework Experience Post qualification experience, in Adult Social Services, Health related

agencies or related private or voluntary organisation, of a magnitude that enables the post holder to have achieved the relevant level of the PQ Competency Framework.

Skills & Abilities

• Effective interpersonal skills in order to communicate effectively with service users, colleagues and partner agencies.


• Computer literate • Effective written skills for report writing. • Plan, prioritise and evaluate workload • Able to meet tight deadlines • Ability and commitment to support the Directorate’s Equality

and Diversity Policy Statement which is an integral part of the Directorate’s service delivery and relationship with the client to respect people as individuals regardless of age, ethnic origin, cultural values, disability, gender, sexual orientation or religion.


Knowledge • Working knowledge of the relevant legislation and theories underpinning the provision of services to the relevant client group.

• Good working knowledge of directorate and corporate policies, procedures and practice

• Good understanding of joint working with partner agencies • Working knowledge of adult safeguarding issues. • Working knowledge of financial procedures appropriate to the

job • Working knowledge of the Mental Capacity Act

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• Awareness of legislation relating to Equal Opportunities and KCC equality and diversity policies, procedures and legislation.

• Awareness of Data Protection and confidentiality issues.

Kent County Council Job Description: Case Manager (Co-ordination) – Newly Qualified



Indicative Grade: Career Grade (pay points 24-25)

Responsible to: Co-ordination Manager Purpose of the Job: Manage a Co-ordination caseload supporting people to identify and commission resources that enables them to choose the best support options that fit their assessed needs, defined outcomes and preferred lifestyle choices providing, where required, ongoing assistance in managing their support. Main duties and responsibilities:


• Manage a Co-ordination case load of low to medium complexity within the parameters of the Directorate’s agreed policies and procedures, advising on and/or helping people manage risk in the support options they choose. Where required, assist in the ongoing management of a person’s support to ensure increasing independence (including through the use of enablement services) and levels of control a person has over their life are achieved and that they are assisted in meeting their changing requirements.

• Provide professional advice and guidance to staff in the team, across the Directorate and to professionals from other partner agencies to help inform the development and compilation of people’s support packages.

• Identify and process any safeguarding and quality of care issues and refer on to appropriate colleagues to ensure that people’s welfare is protected and that the quality and standard of services provided are at and beyond the levels that are anticipated.

• Maintain the Directorate’s records by recording assessments and other data accordingly and ensuring that all data entered on SWIFT meets the relevant and stated levels of accuracy, quality and timeliness required.

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• Determine any issues relating to a client’s circumstances (including family and carer arrangements) to ensure that the relevant parties are involved and that the circumstances are reflected in conjunction with a client’s right to choice and control over how their needs and outcomes are met.

• Develop and maintain effective working relationships with the Assessment & Enablement team (including Hospitals), private and voluntary sector brokers and the Contact & Assessment Service to ensure the smooth transition of clients through the system and that Directorate and client requirements are met and consistently delivered.

• Provide assistance to the Senior Practitioner in monitoring and evaluating, in accordance with agreed procedures and criteria, Co-ordinators within the team, in order to maintain high practice standards and enable continued development of professional skills that meet service requirements.

Kent County Council Person Specification: Case Manager (Co-ordination) – Newly Qualified The following outlines the criteria for this post. Applicants who have a disability and who meet the criteria will be short listed. Applicants should describe in their application how they meet these criteria.

CRITERIA QUALIFICATIONS

• Relevant degree or related professional qualification (e.g. Occupational Therapy, Nursing or Social Work)

• Up to date registration with an appropriate professional body

• Assessed as Competent for Practice by relevant board (if required by a particular professional qualification route)

EXPERIENCE

Completion of an assessed student placement


• Good interpersonal skills in order to communicate effectively with partner agencies, service users, colleagues, contractors and when working in groups

• Ability to prioritise and to work effectively on own initiative as well as part of a team

• Ability to communicate effectively with people in difficult circumstances

• Effectively plan, prioritise and evaluate workload • Computer literate • Ability to meet tight deadlines

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• KNOWLEDGE

• A thorough knowledge of relevant theories and the needs of client group Good knowledge of the legislation underpinning the provision of services to the client group

• Knowledge of safeguarding procedures • Good knowledge of assessment frameworks • Awareness of legislation relating to Equal

Opportunities and KCC equality and diversity policies, procedures and legislation.

• Awareness of Data Protection and confidentiality issues.

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NORFOLK ADULT SOCIAL SERVICES DEPARTMENT

JOB DESCRIPTION

POST: OCCUPATIONAL THERAPIST (LEVEL 1 and LEVEL 2) Job Purpose: To assess the occupational and functional potential, limitations and ability of disabled people of all ages, including children. To work collaboratively with the service user, their support network/family, and other agencies to enable service users to achieve and maintain balance in their activities of daily living. To formulate and implement intervention plans aimed at reducing the impact of disability and ill health. To utilise OT skills in a variety of cases, analysing and adapting home environments to reduce the impact of disability and to promote function and social participation. (For Level 2 Occupational Therapists these will be complex or highly-complex cases) (For Level 1 Occupational Therapists these will be non-complex cases or complex cases in collaboration with senior staff) NOTE: Actual job tasks will vary depending on whether the post is located within the Access Service, Locality Team or other setting

Reports to: Team Manager Accountable to Practice Consultant for professional guidance and advice

Responsible for: Assistant Practitioners (Level 2 Occupational Therapists only) Social Care Assistants (Level 2 Occupational Therapists only)

Key Accountabilities: 1. To manage a caseload of cases as allocated or otherwise/in consultation with the Team Manager. (For Level 1 occupational Therapists the caseload will include non-complex cases, or, where cases become complex a higher level of supervision will be provided). 2. To assess the occupational and functional needs of disabled people in their own home and take appropriate action to enable, influence and motivate them to live as independently as possible in the community, with due regard to statutory requirements, departmental policy, quality of life and good professional practice. (Complex cases and disabled people with specialist needs allocated to Level 2 OTs or level 1 with close supervision)

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D:\Appendix B - Job Descriptions.doc

3. To work with risk of all types and levels, helping and motivating individuals to take decisions and bring about change, including where there are health and safety/ mental capacity issues, thereby ensuring safer outcomes for service-users and increased independence and maximisation of abilities. (Level 1 OTs to draw on supervision or transfer cases where it becomes evident that risk level is high or complex). 4. To formulate and implement intervention plans including re-ablement plans, aimed at reducing the impact of disability and ill health: plans may include specialist disability equipment, housing adaptations and graded plans of activities to be carried out by carers in reablement settings (Cases involving highly complex building alterations for Level 2 OTs only) 5. To promote the ongoing development of Personal Budgets and self-directed support with service-users and their carers. 6. To work with service users and their carers to demonstrate and teach use of equipment and other techniques and strategies to help maintain service users’ independence, identifying risks, options and choices to bring about change. (Level 1 OTs to involve senior staff until level of skill and experience matches complexity of the task) 7. To use clinical skills to identify and arrange for the provision, installation and review of specialist disability equipment and Assistive Technology in accordance with Departmental guidance. 8. To advise on the structural adaptations required to meet identified needs and accommodate required equipment (including that to maintain mobility, e.g. wheelchairs, and for complex moving and handling), to make recommendations to the Housing Authority for Disabled Facilities Grants where appropriate and to work with housing professionals, architects, and contractors to manage any changes needed during the process. ((Level 1 OTs to be involved in less complex adaptations or to work with senior staff where the needs of the service-user or technical constraints of the building determine that the adaptation task is complex. 9. To provide supervision for competency based staff in accordance with Departmental Procedures and support, guidance, teaching and clinical supervision to others including Level 1 qualified staff and occupational therapy students. (Level 2 Occupational Therapists only) 10. To advise on the opportunities and constraints of particular types of adaptations in regard to meeting functional needs and promoting independence, for service users who are either not financially eligible for, or who do not wish to apply for a Disabled Facilities Grant. 11. To liaise with Health and Housing professionals and other statutory, private and voluntary organisations, providing written reports, recommendations and referrals as necessary. 12. To keep updated about current good practice and guidance in Safeguarding (adults and children), to be vigilant, to identify and take action on safeguarding issues of concern in own practice (and that of those advised or supervised.- for Level 2 OTs only)

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13. To promote inter-disciplinary relationships and partnership working and to encourage integrated ways of working wherever appropriate. 14. To operate in accordance with NCC and departmental practice and guidance, including the maintenance of electronic social care records within CareFirst, and relevant departmental and corporate administrative procedures. 15. Through the supervision process ensure that staff comply with the Department’s requirements to record and maintain quality information and data, including CareFirst (Level 2 Occupational Therapists only). 16. To undertake staff development and training in accordance with the Team Plan and in line with Adult Social Services’ Continuing Professional Development Strategy and the relevant professional body. 17. To ensure that services are provided in accordance with Departmental Standards, equal opportunities and objectives of quality assurance, with due regard to Health and Safety requirements. 18. To undertake any other appropriate duties as required by the Director of Adult Social Services.

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PERSON SPECIFICATION

POST: OCCUPATIONAL THERAPIST Criteria required by the appointee to ensure job effectiveness E = Essential D = Desirable

Qualifications 1 Diploma in OT/Degree in OT E 2 Registered with the Health Professions Council E Knowledge 1 Knowledge and understanding of the relevant Health and

Social Care legislation and current policy and practice within Health and Social Care E 2 Knowledge of electronic case management systems. E 3 Knowledge of the specialist disability equipment E 4 Knowledge of building design and how buildings can be adapted Level 1 D for disabled people. Level 2 E 5. Demonstrate a knowledge and awareness of theory and models of

practice and be able to draw on this knowledge in understanding the relationship between the human experience and the built environment. E

6 Knowledge of good practice in moving and handling. Level 1 D Level 2 E 7 Knowledge of current policy and practice within Health and

Social Care E 8 A commitment to and knowledge and understanding of Equal

Opportunities policy and anti-discriminatory practice E Skills 1 Be able to communicate clearly and appropriately with members

of the public, colleagues and staff in other agencies – verbally, on the telephone and in writing E

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2 Be able to demonstrate good keyboard skills with a view to using various computerised and electronic case management systems E

3 Ability to exercise judgement and initiative in carrying out assessments of needs, problem solving and pursuing outcomes to meet needs. E

4 An ability to develop and change in light of the changing health

and social care policy environment E 5 Ability to thrive in a rapidly changing work environment. E 6 Able to plan, manage, prioritise workloads, demonstrating good time management skills E 7 Able to prepare and present reports and other documents; contribute to teaching and to deliver presentations E 8 Able to work effectively under pressure within departmental

procedures and respond effectively in a crisis E

9 To be able to adopt a learning attitude and have the ability to adapt to change. E 10 Able to liase effectively within the Department and other agencies and voluntary organisations E 11 Able to work effectively as a member of a multi-disciplinary

team, as appropriate. E 12 Ability to gather qualitative and quantitative information and analyse objectively E 13 Ability to assess risk and take appropriate action E 14 Ability to manage complex relationships E Experience 1 Experience of working with people in their own homes Level 1 D Level 2 E 2 Experience of supervising others Level 1 D

Level 2 E

Competencies

Competency Level 1 Level 2 Level 3 Level 4 Level 5 Customer service X Forward Planning X Achieving Results X Improving for Excellence X(L 1) X(L2) Analysis and Judgement X

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Business Awareness X Leadership and Development X Communication, Influencing and Relationship building X(L1) X(L2_ Team Working X Resource and Financial Management X

Other Requirements/Constraints 1 Full driving licence/provision of a car E 2 Must be able to work unsocial hours when necessary E

3 To adhere and apply the Code of Ethics and Professional Conduct

for Occupational Therapists (College of Occupational Therapists) E 4 Willingness to work in a range of settings depending on the needs of

the service E 5 Willingness to undertake continuous professional development E The criteria are subject to reasonable adjustment to enable disabled candidates to fulfil the requirements of the job

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JOB DESCRIPTION

POST: SOCIAL WORKER (LEVEL 1 and LEVEL 2) Job Purpose: To undertake person-centred assessments and to empower individuals to make choices that promote their health, well being and independence. To work collaboratively with service users to formulate support plans that maximise abilities, enable individuals to make choices and to work towards their identified goals. NOTE: Actual job tasks will vary depending on whether the post is located within the Access Service or a Locality Team.

Reports to:

Team Manager Accountable to Practice Consultant for professional guidance and advice

Responsible for: Assistant Practitioners (Level 2 Social Workers only) Social Care Assistants (Level 2 Social Workers only)

Key Accountabilities:

1. To manage a caseload as allocated by the team manager. 2. To undertake assessments under the Community Care Acts and in accordance with other

legislation.

3. To create support (care) plans in partnership with service users and carers, ensuring their active involvement throughout the process.

4. To promote the ongoing development of self-directed support and Individual Budgets with

service-users and their carers.

5. To lead Safeguarding Adults investigations using the local ‘No Secrets’ multi-agency policy and procedure (Level 2 Social Workers only).

6. To work with individuals to assist them to assess risk and take decisions related to their

ability to function in their community environment.

7. To co-ordinate and monitor care packages and support (care) plans and undertake reviews to ascertain whether the desired outcomes are being achieved. This may include advocating on behalf of service users or carers.

8. To promote safeguarding awareness with service users and multi-disciplinary colleagues.

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Keep updated on current safeguarding guidance and practice and be vigilant in all activities..

9. To take a lead in complex cases such as those with safeguarding issues, complex family

dynamics, conflict and problematic situations (Under supervision for Level 1 Social Workers).

10. To provide written reports for court proceedings, case conferences and other arenas.

11. To work with highly complex risk of all types, especially where there are capacity/best

interest issues (under supervision for Level 1 Social Workers).

12. To promote inter-disciplinary relationships and partnership working and to encourage integrated ways of working wherever appropriate.

13. To operate in accordance with NCC and departmental practice and guidance, including the

maintenance of electronic social care records within CareFirst, and relevant departmental and corporate administrative procedures.

14. Through the supervision process ensure that staff comply with the Department’s

requirements to record and maintain quality information and data, including CareFirst.(Level 2 Social Workers only).

15. To ensure service delivery is geared to meet the service users and carers ethnic, religious,

cultural and linguistic backgrounds and to challenge appropriately where this is not the case.

16. To maintain your awareness of Departmental and other resources including specialist

health resources and to be able to advocate for service users to access these appropriately.

17. To encourage development of suitable resources and partnerships to benefit service users. 18. To encourage, develop and maintain good working relationships with a whole range of

partner agencies and maintaining a positive image of the Department in such settings. 19. To familiarize partner colleagues with Department’s tasks and responsibilities. 20. To provide consultant guidance to unqualified or less experienced staff under the

supervision of the Team Manager/Practice Consultant (Level 2 Social Workers only) 21. To undertake, when appropriate the supervision of competency-based staff and/or students

including learners from other agencies (Level 2 Social Workers only) 22. To participate in inter-agency training where appropriate. 23. To undertake staff development and training as per the Team Plan and in line with Adult

Social Services’ Continuing Professional Development strategy. 24. To ensure that services are provided in accordance with the departmental standards, equal

of access, diversity and objectives of quality of assurance, are cost effective with due regard to Health & Safety requirements.

25.To ensure observance of and adherence to the Health and Safety at Work Act 1974

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and Management of Health and Safety at Work Regulations 1999. 26.To perform such other duties as may be required by the Director of Adult Social

Services.


POST: SOCIAL WORKER Criteria required by the appointee to ensure job effectiveness E = Essential D = Desirable

Qualifications 1 Degree or diploma in Social Work, CSS, CQSW E 2. To be a registered Social Worker with the General Social

Care Council E 3. Commitment to to registering for a Post Qualifying award at the appropriate level E

Knowledge 1 Knowledge and understanding of the relevant Health and

Social Care legislation E 2 Knowledge of current policy and practice within Health and

Social Care E 3 A commitment, knowledge and understanding of Equal

Opportunities policy and anti-discriminatory practice E 4 Knowledge of electronic case management systems E 5. Commitment to evidencing the appropriate social work induction standards and continuing personal and professional development E Skills 1 Be able to communicate clearly and appropriately with members of the public, colleagues and staff in other agencies - verbally, on the telephone and in writing E 2 Ability to undertake social care assessments, plan packages

of care and monitor and review their effectiveness E 3 Be able to demonstrate good keyboard skills with a view to

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using various computerised and electronic case management systems E

4 An ability to develop and change in light of the changing health and social care policy environment E

5 Able to provide direct emotional and psychological support E 6 Able to plan, manage, prioritise workloads, demonstrating good time management skills E 7 Able to prepare and present reports and other documents; contribute to teaching and to deliver presentations E 8 Able to work effectively under pressure within departmental

Procedures and respond effectively in a crisis E

9 To be able to adopt a learning attitude and have the ability to adapt to change. E

10 Able to liase effectively within the Department and other agencies and voluntary organisations E 11 Able to work effectively as a member of a multi-disciplinary

team, as appropriate. E

12 Ability to gather qualitative and quantitative information and analyse objectively E 13 Ability to assess risk and take appropriate action E 14 Ability to manage complex relationships E Experience 1 Experience of working with service users or within a social care

setting E 2 Experience of supervising others Level 1 D

Level 2 E

Competencies

Competency Level 1 Level 2 Level 3 Level 4 Level 5 Customer service X Forward Planning X Achieving Results X Improving for Excellence X Analysis and Judgement X Business Awareness X Leadership and Development X X Communication, Influencing and Relationship building X

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Team Working X Resource and Financial Management X

Other Requirements/Constraints 1 Full driving licence/provision of a car E 2 Must be able to work unsocial hours when necessary E

3 Willingness to work in a range of settings depending on the

need of the service E 4 To adhere to and apply the code of ethics of the GSCC E 5 A willingness to undertake continuous professional development E The criteria are subject to reasonable adjustment to enable disabled candidates to fulfil the requirements of the job

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JOB DESCRIPTION

POST: SOCIAL CARE ASSISTANT Job Purpose: Assist the Team in the fulfilment of its assessment and care management responsibilities NOTE: Actual job tasks will vary depending on whether the post is located within the Access Service or a Locality Team, and whether it is linked to Occupational Therapy or Care Assessment.

Reports to: Social Worker/Occupational Therapist

Responsible for: None


1. To assist in making the necessary arrangements to meet service user’s needs as identified by Assessment.

2. To liase with providers and departmental support sections over administrative,

contractual and financial arrangements, to facilitate the delivery of support plans including co-ordinating of meetings where appropriate.

3. Undertake assessment related tasks to meet simple service requests as directed

including home visits to gather or give necessary information, and to redirect service users where appropriate. This may necessitate assistance with Protection of Property checks.

4. Assisting particularly vulnerable service users to make choices, this may include

tasks such as assisting them to view resources and providing information about alternatives.

5. To promote self-directed support and individual budgets and to assist service users

with the process.

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6. To keep and provide information about resource availability, quality and cost.

7. To check and monitor the progress of arrangements made and record/feedback. 8. To participate in or undertake reviews under the direction of a qualified worker and update Care First accordingly, and to bring to the notice of the accountable worker/Team Manager changes in a service user’s needs or circumstances requiring the involvement of another team member.

9. To identify and provide support for carers including advice and sign-posting.

10. To promote safeguarding awareness with service users and multi-disciplinary colleagues. Keep updated on current safeguarding guidance and practice and be vigilant in all activities.

8. 11. To operate in accordance with NCC and departmental practice and guidance,

including the updating of electronic social care records within CareFirst, and relevant departmental and corporate administrative procedures.

9. 12.To undertake staff development and training as per the Team Plan and in line

with Adult Social Services’ Continuing Professional Development strategy.

10. 13.To ensure service delivery is geared to meet the service user’s and carer’s ethnic, religious, cultural and linguistic backgrounds.

14.To ensure that services are provided in accordance with the departmental standards, equal of access, diversity and objectives of quality of assurance, are cost effective with due regard to Health & Safety requirements.

15.To ensure observance of and adherence to the Health and Safety at Work Act 1974 and Management of Health and Safety at Work Regulations 1999.

11. 16.To undertake any other appropriate additional duties, as required by the Director

of Adult Social Services.

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POST: SOCIAL CARE ASSISTANT Criteria required by the appointee to ensure job effectiveness E = Essential D = Desirable

Qualifications Evidence of Basic Literacy and numeracy skills E GCSE (Grade C English/Maths or equivalent) to be tested at interview If no formal qualification held D Knowledge 1. Knowledge and understanding of the relevant Health and Social

Care legislation D 2 Knowledge of the assessment process D

3 Knowledge of current policy and practice within Health and

Social Care D 4 A commitment, knowledge and understanding of Equal Opportunities policy and anti-discriminatory practice E 5 Knowledge of electronic case management systems D Skills 1 Be able to communicate clearly and appropriately with members of the public, colleagues and staff in other agencies - verbally, on the telephone and in writing E 2 A basic understanding of numeracy E 3 Be able to work co-operatively with colleagues E

4 Be able to keep accurate records, organise work, plan and co-ordinate effectively E 5 Be able to exercise judgement and initiative within designated areas of responsibility E 6 Be able to demonstrate good keyboard skills with a view to


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7 Be able to work effectively under pressure within departmental procedures and respond effectively to a crisis E

8 To be able to adopt a learning attitude and the ability to adapt to change E Experience 1 Have experience in working with members of the public E 2 Have experience of working within an organisation and to procedures E

Competencies

Competency Level 1 Level 2 Level 3 Level 4 Level 5 Customer service X Forward Planning X Achieving Results X Improving for Excellence X Analysis and Judgement X Business Awareness X Leadership and Development N/A Communication, Influencing and Relationship building X Team Working X Resource and Financial Management X

Other Requirements/Constraints 1 Full driving licence/provision of a car D/E* 2 Be required to work unsocial hours on occasions E 3 A willingness to undertake continuous professional development E The criteria are subject to reasonable adjustment to enable disabled candidates to fulfil the requirements of the job * Flexibility - depending on work situation – delete as applicable

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JOB DESCRIPTION

POST: ASSISTANT PRACTITIONER Job Purpose: To undertake assessment and care management duties under the direction of a qualified worker. NOTE: Actual job tasks will vary depending on whether the post is located within the Access Service or a Locality Team, and whether it is linked to Occupational Therapy or Care Assessment.

Reports to: Social Worker/Occupational Therapist

Responsible for: None


1. To assess, support and review service users/carers and make consequent arrangements within the agreed indicators. This includes arranging and carrying out visits to the homes of service users and drawing up support plans as appropriate.

2. To arrange, review and monitor outcomes to meet assessed need as agreed within

the service user’s Support Plan. This may include (depending on setting):

Liasing or enabling service users to liase with providers and departmental support sections over administrative, contractual and financial arrangements

Facilitating delivery of support plans Support service users who wish to commission their own services to do so. Working with the Resource Allocation System and assisting service users with

relevant form filling when no alternative provision to do so is in place. Encourage self directed support and individual budgets. Ordering and demonstrating the use of equipment and adaptations and checking

that they meet the needs identified.

3. To represent the department appropriately at agreed forums.

4. To participate in team systems, for example duty to support the overall work of the team whilst accountable to a qualified team member.

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5. To bring to the notice of a qualified worker changes in a service user’s needs or circumstances when the nature of presenting difficulties fall outside agreed scope of this role.

6. To support individuals to understand the roles of other disciplines or other agencies

where needs are identified. 7. To promote safeguarding awareness with service users and multi-disciplinary

colleagues. Keep updated on current safeguarding guidance and practice and be vigilant in all activities.

8. To operate in accordance with NCC and departmental practice and guidance, including the

maintenance of electronic social care records within CareFirst, and relevant departmental and corporate administrative procedures.

9. To assist with the induction of new staff and informing them of local procedures and

information. To act as information point for other agencies.

10. To undertake staff development and training as per the Team Plan in line with the Adult Social Services Continuing Professional Development strategy.

11.To ensure service delivery is geared to meet the service users and carers ethnic,

religious, cultural and linguistic backgrounds. 12.To ensure that services are provided in accordance with the departmental

standards, equal of access, diversity and objectives of quality of assurance, are cost effective with due regard to Health & Safety requirements.

13.To ensure observance of and adherence to the Health and Safety at Work Act 1974

and Management of Health and Safety at Work Regulations 1999. 14.To undertake any other appropriate additional duties as required by the Director of

Social Services.

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POST: ASSISTANT PRACTITIONER Criteria required by the appointee to ensure job effectiveness E = Essential D = Desirable

Qualifications GCSE (Grade C English/Maths or equivalent) to be tested at interview If no formal qualification held E A relevant qualification in Social Care (e.g. NVQ 3) D

Knowledge 1 Knowledge and understanding of the relevant Health and Social a. Care legislation E 2 Knowledge of the assessment process D

3 Knowledge of current policy and practice within Health and

Social Care E 4 A commitment, knowledge and understanding of Equal Opportunities policy and anti-discriminatory practice E 5 Knowledge of electronic case management systems E Skills 1 Be able to communicate clearly and appropriately with members


3 A good level of numeracy E 3 Be able to exercise judgement and initiative within designated areas of responsibility E 4 Be able to demonstrate good keyboard skills with a view to

using various computerised and electronic case management systems E 5 An ability to develop and change in light of the changing health and

Social care policy environment E

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6 Able to plan, manage, prioritise workloads, demonstrating good time

Management skills. E

7 Be able to work effectively under pressure within departmental Procedures and respond effectively in a crisis E

8 To be able to adopt a learning attitude and have the ability to adapt to

change E

9 Able to liaise effectively within the Department and other agencies and voluntary organisations. E

10 Able to work effectively as a member of a multi disciplinary team,

as appropriate. E 11 Ability to gather qualitative and quantitative information and analyse objectively E 12 Ability to assess risk and take appropriate action E 13 Ability to manage complex relationships E Experience 1 Have experience in working with service users or within E a social care setting 2 Have experience of working within an organisation and to procedures E

Competencies

Competency Level 1 Level 2 Level 3 Level 4 Level 5 Customer service X Forward Planning X Achieving Results X Improving for Excellence X Analysis and Judgement X Business Awareness X Leadership and Development N/A Communication, Influencing and Relationship building X Team Working X Resource and Financial Management X

Other Requirements/Constraints 1 Full driving licence/provision of a car E 2 Be required to work some unsocial hours on occasions E

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3 Willingness to work in a range of settings depending on the needs of the service. E

4 A willingness to undertake continuous professional development E The criteria are subject to reasonable adjustment to enable disabled candidates to fulfil the requirements of the job

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JOB DESCRIPTION

POST: PRACTICE CONSULTANT Job Purpose: To take a lead role in one or more specialist areas, either in a locality or for the Department. To be an expert in the field and act as specialist support for staff. To take the lead in complex situations and provide support to staff. To hold a caseload of complex cases. To lead practice development within the team. NOTE: Actual job tasks will vary depending on whether the post is located within the Access Service or a Locality Team, and whether it is linked to Occupational Therapy or Care Assessment.

Reports to: Team Manager

Responsible for: Competency-based staff.


1. To undertake a range of specialist and complex assessments and reviews involving service users, their families and carers in order to identify eligible social care needs. These assessments will involve working with service users to assess risk to inform the development of risk management plans.

2. To work with individuals to develop care/support plans to promote independence and to

meet needs, for OT PCs this will involve advising on moving and handling, complex housing adaptations and equipment issues.

3. To contribute to the ongoing development of self-directed support and Individual Budgets

with service-users and their carers. 4. To operate according to all points contained in Community Care OT/Social Work

job description and encourage and support others in the team to do so,

5. To ensure that members of the team are conversant and act in accordance with Departmental Procedures, they are made aware of changes in procedure and philosophy without delay.

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6. To make decisions about the use of resources according to current Departmental

policies and procedures.

7. To take the lead in complex cases such as those with safeguarding issues, complex family dynamics or conflict.

8. To develop professional techniques and knowledge and to act as a Consultant to

members of the team. 9. To identify practice development and learning needs, and to make

recommendations to Team Manager or professional leads as to how these needs can effectively be met.

10. Lead adult safeguarding investigations

11. To promote safeguarding awareness with service users and multi-disciplinary

colleagues. Keep updated on current safeguarding guidance and practice to be vigilant in all activities.

12. Produce written reports for court proceedings, case conferences and other arena.

13. To promote inter-disciplinary relationships and partnership working and to

encourage integrated ways of working wherever appropriate.

14. To operate in accordance with NCC and departmental practice and guidance, including the maintenance of electronic social care records within CareFirst, and relevant departmental and corporate administrative procedures.


requirements to record and maintain quality information and data, including CareFirst.

16. To supervise and appraise competency-based staff in the team. 17. To chair appropriate meetings.

18. To contribute to peer development activities within evidence-based Social Work

and Occupational Therapy models. 19. To track and distribute research papers and articles to the team both to ensure

that the team is kept up to date with current research, and to inform practice development.

20. To undertake staff development and training and registration in accordance with the individual and Team Plan and in line with Adult Social Services’ Continuing Professional Development strategy and the registration requirements in accordance with the relevant professional body.

21. To ensure service delivery is geared to meet the service users and carers ethnic,

religious, cultural and linguistic backgrounds.

22. To ensure that services are provided in accordance with the departmental standards, equal of access, diversity and objectives of quality of assurance, are

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cost effective with due regard to Health & Safety requirements. 23. To ensure observance of and adherence to the Health and Safety at Work Act

1974 and Management of Health and Safety at Work Regulations 1999. 24. To perform such other duties as may be required by the Director of Adult Social

Services.


POST: PRACTICE CONSULTANT Criteria required by the appointee to ensure job effectiveness E = Essential D = Desirable

Qualifications 1 Diploma or degree in Social Work or Occupational Therapy, CSS

or CQSW E 2 To be registered and maintaining your registration with the

General Social Care or Health Professions Council E Knowledge 1 Knowledge and understanding of the relevant Health and

Social Care legislation E

2 Knowledge of current policy and practice within Health and Social Care as it relates to Adults and knowledge of a specialist area as applicable to this post E

3 Familiarity with Adult Social Care policies and practice D 4 A commitment, knowledge and understanding of Equal Opportunities policy and anti-discriminatory practice E 5 Knowledge of electronic case management systems E Skills 1 Be able to communicate clearly and appropriately with members

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of the public, colleagues and staff in other agencies – verbally, on the telephone and in writing. E

2. Able to support and supervise staff and ensure up-to-date

evidence-based practice E 3 Be able to demonstrate good keyboard skills with a view to


4 An ability to develop and change in light of the changing Health and Social Care policy environment E 5 Able to represent the Department’s view within a Health and Social Care setting. E

6 Able to plan, manage prioritise workloads, demonstrating good time management skills E

7 Able to prepare and present reports and other documents; contribute to teaching and to deliver presentations E

8 Able to work effectively under pressure within Departmental procedures and respond effectively in a crisis E

9 To be able to adopt a learning attitude and have the ability

to adapt to change E

10 Able to liase effectively within the Department and other Agencies and Voluntary Organisations. E

11 Able to work effectively as a member of a multi-disciplinary team, as appropriate. E 12 Able to co-ordinate and manage complex care plans. E 13 Ability to act as a project leader and understand the organisational skills required for project leadership. E 14 Ability to gather qualitative and quantitative information and analyse objectively E 15 Ability to assess risk and take appropriate action E 16 Ability to manage complex relationships E Experience 1 Minimum of 3 years’ post qualification experience E

(within Health or Social Care)

2 Experience of supervising others E

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Competencies

Competency Level 1 Level 2 Level 3 Level 4 Level 5 Customer service X Forward Planning X Achieving Results X Improving for Excellence X Analysis and Judgement X Business Awareness X Leadership and Development X Communication, Influencing and Relationship building X Team Working X Resource and Financial Management X

Other Requirements/Constraints 1 Full driving licence/provision of a car E 2 Must be able to work evenings and exceptionally at weekends and E

Bank holidays when necessary

3 Willingness to work in a range of setting dependent on the needs of the service E

4 To adhere to and apply the code of ethics of the GSCC E 5 Willingness to undertake a combined Practice and Management PQ

pathway E 6 Willingness to undertake continuous professional development E The criteria are subject to reasonable adjustment to enable disabled candidates to fulfil the requirements of the job

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JOB DESCRIPTION

POST: TEAM MANAGER Job Purpose: To plan, direct and manage a multi-disciplinary team with the overall aim of maximising the independence, choice and autonomy of individuals, enabling them to fulfil their life goals, deploying social care resources cost-effectively to assist where necessary. NOTE: Actual job tasks will vary depending on whether the post is located within the Access Service or a Locality Team.

Reports to: Locality Manager or Access Service Manager

Responsible for: Practice Consultants Social Workers, Occupational Therapists Competency-based staff Business Support staff


1. To lead the development of an effective multi-disciplinary team that is forward looking, focused on the needs of service users, and that values and utilises the skills of team members in order to provide the most effective service for the public within the resources available.

2. Under the direction of the Locality Manager or Access Service Manager, to

manage the assessment and care management processes of the team, to ensure the effective implementation of Departmental policy.

3. To ensure that through the assessment and care/support planning process the service

user is enabled to explore an appropriate range of options. 4. To ensure the team operates in accordance with NCC and departmental practice and

guidance, including the allocation and monitoring of casework using the CareFirst system.


requirements to record and maintain quality information and data, including CareFirst.

6. To participate in the assessment of local and community needs and in the development of links with other agencies and community groups.

7. To review regularly the work of the team so as to ensure the highest level of professional

practice and adherence with the Department’s practice and guidelines, including case

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recording and ensuring that post registration requirements are met, and that there is compliance with NCC’s Code of Practice, Skills for Care and the Code of Ethics of Occupational Therapists.

8. To promote safeguarding awareness with service users and multi-disciplinary

colleagues. Keep updated on current safeguarding guidance and practice and be vigilant in all activities and lead safeguarding investigations

9. To act as consultant and decision make to staff in teams on highly complex case

situations.

10. To chair a range of meetings.

11. To promote inter-disciplinary relationships and partnership working and to encourage

integrated ways of working wherever possible. 12. Act as a Departmental representative or lead in County forums. 13. To ensure performance is managed in line with corporate and departmental standards

and ensure compliance with Norfolk County Council’s Improving Attendance policy. 14. To participate in service development.

13.To supervise and appraise individual team members and take responsibility for identifying team learning and development needs.

14.To ensure that all members of the team have access to the knowledge necessary for

them to carry out their work effectively. 15. To act as Responsible Budget Officer for allocated community care and other funds. 16. To develop a culture where service users and carers are involved in the development

of professional practice which ensures the importance of their needs in the future delivery of service is recognised.

17. To contribute to the ongoing development of self-directed support and Individual

Budgets with service users and carers.

18. To liase with NHS and Housing professionals and other statutory, private and voluntary organisations, providing written reports, recommendations and referrals as necessary.

19. To ensure that complaints are responded to within the statutory timeframe and acted

upon competently and sensitively and identifying learning or change required as a result.

20. To develop a team plan and to undertake staff development and training in line with

Adult Social Services’ Continuing Professional Development strategy. 21. To ensure service delivery is geared to meet the service users and carers ethnic,

religious, cultural and linguistic backgrounds. 22. To ensure that services are provided in accordance with the departmental standards,

equal of access, diversity and objectives of quality of assurance, are cost effective

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with due regard to Health & Safety requirements. 23. To undertake such other duties as may be required by the Director of Adult Social

Services.


POST: TEAM MANAGER Criteria required by the appointee to ensure job effectiveness E = Essential D = Desirable

Qualifications 1 Degree or diploma in in Social Work or Occupational Therapy

CSS or CQSW E

2 To be registered and maintaining your registration with the General Social Care or Health Professions Council E

3 Commitment to undertake relevant Management Training including post-qualifying units E 4 Hold relevant management qualifications

(at post qualifying level, NVQ Level 5 or equivalent) D

Knowledge 1 A minimum of 3 years post qualifying experience E 2 Knowledge and understanding of relevant Health and

and Social Care legislation E

3 Knowledge of current policy and practice within Health

and Social Care E

4 A commitment, knowledge and understanding of Equal Opportunities Policy and anti-discriminatory practice E 5 Knowledge of Electronic Case Management Systems E 6 Commitment to evidencing the appropriate manager induction Standards and continuing personal development E

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Skills 1 Be able to communicate clearly and appropriately with members


2 Be able to Lead and motivate staff and to implement change E 3 Be able to Assess risk and take appropriate management action E 4 Be able to plan and prioritise workload within the Team and to determine the allocation of resources within a set budget E 5 Be able to demonstrate good keyboard skills with a view to using

various computerised and electronic case management systems E 6 An ability to develop and change in light of the changing health

and social care policy environment E

7 Able to plan, manage, prioritise workloads, demonstrating good time management skills E

8 Able to chair meetings effectively E 9 Ability to prepare and present reports and other documents;

contribute to teaching and to deliver presentations E 10 Able to work effectively under pressure within Departmental

procedures and respond effectively in a crisis E 11 Able to represent the Department in a responsible and effective

manner E 12 Ability to participate effectively in recruitment and selection and identify training/development needs of team members E 13 Able to demonstrate the ability to work within a complex environment and demonstrate a high level of perseverance, being committed to seeing plans through to implementation. E 14 Able to negotiate and reach compromises in a manner which inspires confidence and respect from others, both within and outside the organisation E 15 To be able to adopt a learning attitude and have the ability to adapt to change. E 16 Able to liase effectively within the Department and other agencies and voluntary organisations E 17 Able to work effectively as a member of a multi-disciplinary

team, as appropriate. E

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18 Ability to gather qualitative and quantitative information and analyse objectively E 19 Ability to assess risk and take appropriate action E 20 Ability to manage complex relationships E

Experience 1 Experience of budget management and understanding of strategic financial planning D 2 Experience of managing, supervising and developing staff within a multi-disciplinary environment. E 3 Experience of partnership working with a wide range of statutory and independent organisations E 4 Understanding of person-centred planning and experience of working in a person-centred way D 5 Experience of commissioning, developing and monitoring

services to achieve high quality services at best value E

Competencies

Competency Level 1

Level 2

Level 3

Level 4

Level 5

Customer service X Forward Planning X Achieving Results X Improving for Excellence X Analysis and Judgement X Business Awareness X Leadership and Development X Communication, Influencing and Relationship building

X

Team Working X Resource and Financial Management X

Other Requirements/Constraints 1 Full driving licence/provision of a car E 2 Willingness to work towards relevant Management training

(at NVQ Level 5 or equivalent). E

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3 Must be able to work evenings and exceptionally at weekends and E Bank holidays when necessary

4 Willingness to work in a range of settings depending on the needs of the service E 5 To adhere to and apply the code of ethics of the GSCC E 6 A willingness to undertake continuous professional development E The criteria are subject to reasonable adjustment to enable disabled candidates to fulfil the requirements of the job

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Job Title: Senior Self Directed Support Practitioner

Service: Adult Social Services

Post Number:

Division: Communities

Grade:

8

Business Unit/Section: Localities

Overall Purpose of Job: To enable citizens with complex needs to identify their own support requirements and desired outcomes for themselves and their carers. To provide support to citizens and their carers and families, to ensure their needs and aspirations continue to be met. To promote a model of self directed support to service users & carers to determine their own solutions.

To assist in the development of locality based community networks & partnerships with statutory, independent & third sector organisations, to stimulate the provision of opportunities to meet the identified needs of citizens in North Lincolnshire. Main Responsibilities: 1. To support citizens with complex needs and who are in possible difficult situations,

and their carers: • Through the self-assessment process enable them to identify their own

needs and aspirations • To develop a support plan that is creative, person centred and outcome

based; • To identify the size of the personal budget • To organise effective support within their personal budget; • To monitor and review their support plans, identifying outcomes achieved and

unmet needs and aspirations. • To help people manage risk in the support options they choose

2. Where required, assist in the continuing management of an individual’s support to

ensure they have increasing independence and control over their life, and that they

are assisted in meeting their changing circumstances.

3. Seek advice and support from manager as required, adhering to the agreed policies

and procedures.

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4. • To take an active role in developing and facilitating links within the community to support citizens to have choice and meet individual need.

• To support citizens with complex needs and carers to resolve issues and find innovative solutions.

• To collate and share information about services and community resources. To support the development of community resources.

5. Determine any matters relating to a citizen’s circumstances, including family and carer arrangements. To ensure that the relevant parties are involved and the circumstances are reflected in conjunction with a citizen’s right to choice and control

6. Develop and maintain effective working relationships with colleagues, stakeholders and partners, to ensure, the smooth transition of citizens with complex needs and their carers through health and social care systems.

7. To take the lead on & to undertake assessment of Continuing Health Care funding

where appropriate. Work in partnership with health colleagues to achieve relevant

outcomes.

8. • Identify training and development needs of self and others with the line manager, taking an active part in supervision and the EDR process of self and others.

• Access and identify development opportunities as they arise and share learning with others, thereby helping the development of a learning culture.

• Undertake supervision, support, development and training of staff in accordance with the Adult Services Workforce strategy and within Investors in People Principles.

• To be involved as necessary with staff induction, recruitment and selection and disciplinary procedures at the appropriate level.

9. Maintain the records by ensuring that all necessary data meets the relevant and stated levels of accuracy, quality and timeliness required.

10. Comply with policies and procedures and be accountable for decisions made as a result giving due regard to the complexity of individual circumstances. Use personal and professional judgement in actively seeking advice from managers where undue risk to citizens or self is evident.

11. Respond to emergency situations in a prompt and appropriate manner

12. Work co-operatively with managers and colleagues to meet identified needs and service requirements, support the team Development manager within appropriate delegated authority. Undertake complaint investigations and related disciplinary matters

13. Act in accordance with national legislation and local policies and procedures in relation to The Mental Health Act 1983,The Mental Capacity Act, Deprivation of Liberty and Safeguarding Vulnerable Adults. Undertake safeguarding adult investigations, including the liaison with multi-agency contacts, taking appropriate action within the legislation and reporting to co-ordinator and case conferences.

14. Work flexibly and undertake any roles and responsibilities required by the organisation commensurate with this post.

15. Ability to travel across a wide geographical area in a timely and flexible manner adhering to Lone Working policies and procedures

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Knowledge, Skill and Experience Required: • Relevant qualification is necessary CQSW/DipSW/CSS/BASW/OT/RGN/RMN/RNMH. • Has good experience and knowledge of the needs and problems of citizens with

complex needs and in sometimes difficult situations. • Is able to support citizens with complex needs and carers to self assess their own

needs and aspirations in an empowering way. • The ability to work in and manage partnerships with local, 3rd sector and regional

bodies. • Has a good knowledge of national policies and local procedures and processes in

relation to Continuing Health Care, Mental Capacity Act, Deprivation of Liberties, and Safeguarding Vulnerable Adults.

• Has an in depth knowledge and understanding of National Agenda’s ie Personalisation and Self Directed Support and other legislation relating to social care. To be able to make the achievement of Putting People First in North Lincolnshire.

• Good negotiation, liasing and networking skills. • Good knowledge and ability to use or access different communication methods and

mediums to support effective communication with a wide range of stakeholders. • Ability to work as a team player and independently within local communities. • The ability to communicate effectively, verbally and in writing. • Ability to use Information Technology to maintain records and produce reports by

inputting and retrieval of data e.g.: Care First. • Ability to work to agreed deadlines & prioritise workloads • Experience of managing staff via recruitment, supervision, appraisal, staff development

& disciplinary matters. Knowledge of Health and Safety. • Ability to investigate and report on complaints and alerts and referrals regarding

safeguarding adults. • Be a change agent who can problem solve and deal with challenges in a pro-active and

constructive manner. • To be willing to undertake Best Interest Assessors qualification that will enable Best

Interest assessments to be undertaken. • To undertake Post Qualification awards and demonstrate, and provide evidence within

casework and observation, the ability to work at a complex level on a varied caseload.

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Creativity and Innovation:

• To support and develop citizens with complex needs and carers to arrange and implement support arrangements that are flexible, responsive to and controlled by the individual and achieve identified outcomes.

• To develop and facilitate links within the community that resolve individual issues and finds innovative solutions.

• To work in partnership and be able to take a more active lead with key stakeholders to implement preventative initiatives within the community. To think creatively to devise new ways to meet the needs of citizens, through working with a range of council, health and third sector partners

• To seek to resolve complex issues involving adults and carers, especially where there are conflicting demands.

• To advise & support staff to manage complex case issues involving people at risk in the community. Creatively manage their own complex cases

• Think creatively to support development of community based alternatives re self directed and assisted support packages

• Signpost and give information to enquiries in formats that are useable, understandable and acceptable.

• To work across localities recognising diversity & differing demands • To contribute in identifying a range of opportunities to develop staff teams &

individuals, in conjunction with the development manager, to introduce best practice initiatives and make team training plans

• To seek alternatives to unresolved support service demands through innovative problem solving

DDeecciissiioonn MMaakkiinngg • As a case worker and supervisor make decisions on cases affecting the lives of

citizens with complex needs and their carers. • Use the fair access to care criteria to make decisions on the eligibility of citizens to

receive social services. • Make the routine day-to-day decisions within the team. • Make recommendations on the use of resources which may impact on service

delivery • Make recommendations relating to Quality Assurance systems & implementation of

decisions • Contribute to the decision making process relating to the development of

community based initiatives • Make decisions in conjunction with service users & their carers to support

personalised budgets. • Whilst recognising the importance and accountability of procedural compliance and

decision making, take responsibility for deciding when to refer to managers when additional support and guidance is required.

• To take responsibility for personal safety, giving regard to that of colleagues and working environments, reporting any concerns regarding health and safety.

• To make appropriate decisions in the best interest of the citizen if actively undertaking a DOL’s assessor role.

140

Contacts and Relationships:

• Wide range of internal and external contacts o Citizens – agreeing and implementing individual support plans - daily o Carers – supporting, empowering & agreeing support plans - daily o Public and private sector organisations - networking o Members of the general public – signposting &information giving. o May have to deal with challenging & contentious situations

• Professionals bodies, contact with other statutory, and 3rd sector organisations when acting on behalf of citizens in North Lincolnshire e.g. benefits agency, housing benefits, police, Court of Protection etc. as required

• To act as designated worker for individual citizens and liase with carers and other professionals.

• Liaison with colleagues in Health Service in relation to casework. • Work with line manager, service manager and other NLC Senior Managers to

maximise opportunities for citizens of North Lincolnshire. • Maintain contacts & support networks with colleagues (both within & outside of the

council) on matters including safeguarding & quality of care. • Develops, maintains and manages effective partnerships for the benefit of citizens

and carers Responsibility for Resources: (to include approximate value, sole or shared responsibility and for what percentage of their working hours away from their designated base)

• Sole responsibility for physical equipment such as laptops/mobile phone when away from base, having an appropriate value of £1000.

• The post holder will be working away from base:- 40% in the office and 60% in the community. However, it is possible this breakdown will change as locality bases and home working are developed.

141

WORK ENVIRONMENT Work Demands:

• The nature of the work involves interruptions to tasks and changing priorities i.e. safeguarding referrals and urgent referrals.

• Manages own and team workloads, taking into consideration priority of tasks • Constant changes to individuals support plans due to change of circumstances. • Required to set priorities within own workload and meet deadlines, internal and

external, that are open to change and frequent interruption due to needs of citizens, carers and families and managerial demands

• Nature of work dictates a constantly changing environment with a degree of unpredictability

• Required to ensure that conflicting demands and pressures are prioritised within the guidance of the Development Manager

• Responds to safeguarding investigations as required, urgent referrals and assessments

• Is available to meet the needs of the citizens & carers including emergencies and management of complex cases (which may include some out of hours working)

• Responding to citizens & carers on a daily basis, ensuring preferences & maintaining quality checks, which may include taking steps to rectify mistakes.

• Ensuring that national & local performance indicators are met • Prioritise caseloads and other work commitments, giving due regard to the needs

and vulnerability of individuals. Physical Demands:

• There are no physical demands to this job. Working Conditions:

• Family and home visits may expose individuals to unhealthy environments e.g. smells, passive smoking and infestations. But this will not be the case whilst in the office environment 40% of the time.

• Ability to travel across a wide geographical area in a timely and flexible manner adhering to Lone Working policies and procedures. Will undertake lone working and must adhere to policies and procedures

142

Work Context:

1. Will visit citizens and carers in their own homes and these will include new and

unknown referrals. 2. Some risk associated with home visits, e.g. potentially challenging behaviour of either a

physical or verbal nature, from citizens or their carers. 3. Possible exposure to infectious diseases when dealing with citizens Position in Organisation: Indicate how many staff the post is directly accountable for: Up to 3

Does the postholder manage the posts No ο OR Does the postholder supervise the posts Yes ο Are posts in more than one location? No ο Is the supervision/management shared with another post in the structure? No ο Please indicate which post(s) _______________________________________________

Self Directed SupportPractitioners

Senior Self Directed SupportPractitioners

Development ManagerLocalities

Service ManagerLocalities

Head of Communities

143

Note: Post holders will be expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties, which reasonably correspond to the general character of the post and are commensurate with its level of responsibility. This job description is provided for guidance only and does not form part of the contract of employment. Date of Job Description ……………………………. Date copy sent to Post holder …………………………….

Common Tasks and Responsibilities

• A collaborative approach to working with internal and external citizens/colleagues and partners – adopting a win: win approach at all times.

• Take a proactive approach to your role and responsibilities demonstrating a capability to ‘self start’ and taking responsibility for delivering personal outcomes.

• Be influencers in their relationships with others enabling an impact on performance. Demonstrate a desire to be self-responsible and self determined.

• Demonstrate an understanding and vision of your own area of work and understand your role within this.

• Demonstrate approachability, which fosters successful relationships with others. • Demonstrate an understanding of strategic and operational actions and their

relationship. • Consistently seek and provide constructive and developmental feedback about

performance to enable the service to meet its vision. • Demonstrate a personal credibility both with colleagues and partners of the Service. • Actively seek to understand and derive a benefit from the relationship that you hold

with managers: including feeding back that which is not helpful. • Demonstrate a high capacity to behave self responsibly – and quickly integrate

feedback about your own performance through your own self-development. • Demonstrate through practice citizens involvement in reaching their outcomes.

144

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Overall Purpose of Job: To provide care management, commissioning and specified social work for older people and their families/carers who have complex needs. To assist in the supervision, management and guidance to Care Managers when required within Adult Policies and Procedures, and delegated authority. To act as Case Manager for all service users allocated to them MMaaiinn RReessppoonnssiibbiilliittiieess:: 1 Undertake assessments of needs, re-assessments, investigation services, and

provision of information to Older People in need and their carers. Design monitor and evaluate care packages. Work with vulnerable clients including those where personal liberty or safety is at stake.

2 Receive referrals and undertake emergency visits as required and complete risk assessments as necessary. Ensure assessments are undertaken; and care plans designed and implemented. Undertake ‘vulnerable adults’ investigations under supervision, taking appropriate action within the legislation and reporting to case conferences.

3 Takes the lead in the management of complex casework, including professional decisions on individual cases within delegated authority.

4 Assist as required in the supervision, support, development and training of Care

Managers including, as necessary, staff recruitment and selection and disciplinary

procedures. Practice teaching as appropriate.

145

5 Liase closely with primary and secondary health care service colleagues, other agencies, in-house and independent provider services in planning, arranging and monitoring a range of services provided to the applicable service specification, ensuring continuing health care if appropriate is provided. Seek innovative ways of meeting need, which involves community and voluntary resources as well as statutory.

6 Chair meetings as necessary, represent the Council in multi-agency (and where required section 117 meetings), and at local and regional specialist groups as required. Provide a consultancy service to staff of the Council and other agencies on areas of specialist knowledge held and in accordance with established Council practice.

7 Maintain accurate manual and electronic records and assist in the completion of statistical and workload returns. Provision of reports and information to ensure quality and quantity of services available or highlight areas of deficit. Maintain disability registers where required.

8 Work co-operatively with managers and colleagues to meet identified needs and service requirements, deputise for senior staff including acting as independent chair at case conferences. Undertake complaint investigations and related disciplinary matters.

9 Working with partners to actively case find individuals who would benefit from intervention.

10 Perform such other duties as reasonably correspond to the general character of the post and are commensurate with its level of responsibility.

146

Knowledge, Skill and Experience Required: 1. Relevant qualification is necessary CQSW/DipSW/CSS/OT/RGN/RMN/RNMH, and

willing to undertake ASW training. 2. Hold PQ1 qualification or equivalent NVQ for non-social work qualified or 2-years post

qualified. 3. Able to undertake assessments and provide long term care management to adults and

their carers. 4. Able to oversee the completion of agreed care plans to required quality and cost. 5. In depth knowledge of:

recent legislation relating to adults and community care the difficulties associated with ageing and disability the range of services available to meet the assessed needs of service users and

carers the agreed policies and protocols with local health care agencies

6. Experience of working with adults who have assessed needs within the health and

social care setting and knowledge of policies and procedures. 7. Understands and is capable of overseeing the design of relevant care plans and

packages of care, within the eligibility criteria. 8. Able to work closely with staff from other services, agencies and disciplines, and actively

engage them in the assessment and care planning activity. 9. Able to supervise and develop staff and students. 10. Ability to use specific information technology e.g. SSID, Word, Excel, SAP, Care First. 11. In depth knowledge of legislation especially with regard to protecting people’s property

and finances as well as the Continuing Health Care criteria. 12. Ability to demonstrate coaching skills or developing skills to coach other staff in the use

of the legislation in respect of the Continuing Health criteria. 13. Ability to lead the management of a complex caseload and demonstrate the ability to

contribute effectively and sensitively to complex decisions.

147

CCrreeaattiivviittyy aanndd IInnnnoovvaattiioonn:: Complex issues involving service users and carers, especially where there are conflicting demands. Working in partnership with other agencies, particularly health, the voluntary and community sector to seek creative and innovative ways of meeting need, which engenders a culture of prevention and well being. Signposting and giving information to enquiries in formats, which are useable and understandable and acceptable. Advice/ informal counselling and care. Assist in the development of alternative ways of service provision. DDeecciissiioonn MMaakkiinngg:: 1. Make decisions within agreed procedures, within the Scheme of Delegation and Manual

of Financial Guidance 2. Management and decision making in respect of complex casework in liaison with multi-

disciplinary teams where required. 3. Commissioning services to meet assessed need, balancing risk with personal freedom

and choice. 44.. Manage and prioritise a complex caseload and is able to make decisions relating to risk

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CCoonnttaaccttss aanndd RReellaattiioonnsshhiippss::

DDaaiillyy ccoonnttaacctt wwiitthh SSeerrvviiccee uusseerrss aanndd ccaarreerrss DDaaiillyy ccoonnttaacctt wwiitthh ccoolllleeaagguueess wwiitthhiinn tthhee sseerrvviiccee aarreeaa,, iinncclluuddiinngg pprroovviiddeerrss ooff sseerrvviiccee bbootthh iinn hhoouussee aanndd eexxtteerrnnaallllyy.. DDaaiillyy ccoonnttaacctt aanndd cclloossee ccoo--ooppeerraattiioonn wwiitthh llooccaallllyy bbaasseedd hheeaalltthh tteeaammss,, ii..ee.. GGPP’’ss,, DDiissttrriicctt NNuurrsseess,, CCoommmmuunniittyy PPssyycchhiiaattrriicc nnuurrsseess,, pprrooffeessssiioonnaallss aalllliieedd ttoo hheeaalltthh (( PPhhyyssiioo,, OOTT eettcc)) DDaaiillyy ccoonnttaaccttss wwiitthh vvoolluunnttaarryy aanndd ccoommmmuunniittyy sseeccttoorr ppaarrttnneerrsshhiippss bbootthh iinn tteerrmmss ooff ddiirreecctt sseerrvviiccee pprroovviissiioonn,, aanndd ssiiggnnppoossttiinngg ppeeooppllee ttoo mmoorree aapppprroopprriiaattee ccoommmmuunniittyy rreessoouurrcceess.. RReegguullaarr,, aallmmoosstt ddaaiillyy ccoonnttaaccttss wwiitthh ccoolllleeaagguueess wwiitthhiinn ootthheerr sseerrvviiccee aarreeaass iinn tthhee CCoouunncciill ttoo aacccceessss iinnffoorrmmaattiioonn aanndd gguuiiddee eennqquuiirreerrss aanndd ttoo aacctt aass rreeffeerrrraall ppooiinntt ffoorr ccoonncceerrnnss ffrroomm ootthheerr sseerrvviiccee aarreeaass aabboouutt aadduullttss iinn nneeeedd.. WWeeeekkllyy cclloossee ccoonnttaacctt wwiitthh LLooccaall LLiinnkkss nneettwwoorrkkss,, LLiibbrraarryy sseerrvviiccee ttoo aacccceessss hhaarrdd ttoo rreeaacchh ccoommmmuunniittiieess aanndd ddeevveelloopp aacccceessss ttoo ootthheerr rreelleevvaanntt sseerrvviicceess iinn pprroommoottiinngg wweellll bbeeiinngg aanndd cchhooiiccee ffoorr tthhee oollddeerr ppeerrssoonn.. RReessppoonnssiibbiilliittyy ffoorr RReessoouurrcceess:: ((ttoo iinncclluuddee aapppprrooxxiimmaattee vvaalluuee,, ssoollee oorr sshhaarreedd rreessppoonnssiibbiilliittyy aanndd ffoorr wwhhaatt ppeerrcceennttaaggee ooff tthheeiirr wwoorrkkiinngg hhoouurrss aawwaayy ffrroomm tthheeiirr ddeessiiggnnaatteedd bbaassee)) Solely responsible for the safe use and security of IT equipment (valued at £1200-£1500) when working out in localities, (60% of time). WWOORRKK EENNVVIIRROONNMMEENNTT WWoorrkk DDeemmaannddss:: Responding to requests for assessment from adults and their carers, to meet agreed performance indicators in response times, completion times, and reviewing of input. Ensuring that national and local performance indicators are met in terms of deadlines for length of time to respond, to assess, and to provide service, ensuring regular review and monitoring takes place. Ensure that services provided continue to meet need and users/carer preferences, maintaining quality checks and taking steps to ensure mistakes are rectified.

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PPhhyyssiiccaall DDeemmaannddss:: TThheerree aarree nnoo pphhyyssiiccaall ddeemmaannddss ttoo tthhiiss ppoosstt WWoorrkkiinngg CCoonnddiittiioonnss:: Office base (40%) does not pose any potential risk to safety or health, but may be exposed to outside conditions when working in the community (60%). WWoorrkk CCoonntteexxtt:: Work potentially involves some risk to personal safety arising with visits to service users in their own homes. Communicating information that people may not wish to hear may also be a potential risk to personal safety. Lone working applies

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PPoossiittiioonn iinn OOrrggaanniissaattiioonn:: Indicate how many staff the post is directly accountable for:

Does the postholder manage the posts No OR Does the postholder supervise the posts when required Are posts in more than one location? Yes Is the supervision/management shared with another post in the structure? Yes ο No ο

Head of Adult Social Care

Assistant Head of Adult Social Care

Service Manager

Assessment & Care Management Older People Service

Principal Care Manager

Practice Supervisor/ Principal Practitioner

Care Manager Note: Post holders will be expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties, which reasonably correspond to the general character of the post and are commensurate with its level of responsibility. This job description is provided for guidance only and does not form part of the contract of employment.

0

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Date of Job Description ……………………………. Date copy sent to Post holder …………………………….

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Job Title: Community Support Worker

Service: Adult Social Services

Post Number:

Division: Well-being & Health

Grade: 5

Business Unit/ Section:

Rehabilitation and Reablement - CST

Overall Purpose of Job: Provide rehabilitation recuperation and therapy support through care programmes of individualised needs. Assisting with personal care tasks, encouraging service users to help themselves enabling them to regain and retain their independence and dignity within the environment of their choice Main Responsibilities: 1 Working within Departmental policy in respect of the relevant client group, co-operating

and liasing with other staff working as a member of a team, and maintaining appropriate records.

2 To carry out support in the agreed service users support plan.

3 Carry out procedures in accordance with training, documenting any variations or issues in the service users support plan, reporting back to the senior on duty and/or appropriate social / health care professional.

4 Be thoroughly aquatinted in risk assessments in respect of each individual service user.

5 Assisting, encouraging and promoting independence e.g. enabling individuals to participate in their own personal and practical care and encouraging the use of aids or prescribed exercises in accordance with assessed needs.

6 To observe the service users general well being reporting and recording any changes to other appropriate stakeholders e.g. main carer, district nurse, senior reablement officer etc.

7 Supervises service users or assists with the administration of prescribed medication to the required dosage. Arranges for and collects repeat prescriptions as appropriate, and attends to some medical equipment.

8 To be aware of and abide by the councils code of conduct and practices 9 Provides practical assistance and support to people who may be making a transition in

their living arrangements. This may involve undertaking simple health care tasks, which have been delegated and set out by health care professionals in the support plan. Report and record changes / concerns through agreed channels when appropriate

10 Participate in appropriate training, employee development interviews, formal supervision, Quality assurance, and work towards an appropriate NVQ level and competencies.

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11 Be accountable for own practice and take responsibility for maintaining and improving skills and knowledge

12 Comply with Council policies and procedures concerning the Welfare, Health and Safety and Equal Opportunities of all service users and staff.

14 PPrroommoottee tthhee iinnddeeppeennddeennccee ooff sseerrvviiccee uusseerrss wwhhiillsstt pprrootteeccttiinngg tthheemm aass ffaarr aass ppoossssiibbllee ffrroomm ddaannggeerr oorr hhaarrmm

15 UUnnddeerrttaakkeess aaddmmiinniissttrraattiivvee ttaasskkss rreeccoorrddiinngg ooff aaccttiioonn ppllaannnniinngg ffoorr ccoonncceerrnnss//ccoommmmeennttss//ccoommppllaaiinnttss.. To maintain accurate records, write reports, contribute to team meetings and liase with other necessary agencies and professionals

16 TToo wwoorrkk fflleexxiibbllyy ttoo mmeeeett tthhee nneeeeddss ooff tthhee sseerrvviiccee iinncclluuddiinngg ttrraaiinniinngg aanndd ootthheerr ddaayyttiimmee aaccttiivviittiieess..

17 AAwwaarreenneessss aanndd ccoommpplliiaannccee ooff CCaarree QQuuaalliittyy CCoommmmiissssiioonn,, rreegguullaattiioonnss aanndd ssttaannddaarrddss 18 TToo ccoonnttrriibbuuttee ttoo tthhee mmaannaaggeemmeenntt ooff ddiieettaarryy aanndd fflluuiidd iinnttaakkee aanndd sseerrvviiccee uusseerr

ccoonnttiinneennccee 19 TTaakkee aapppprroopprriiaattee pprreeccaauuttiioonnss ttoo mmaaiinnttaaiinn sseerrvviiccee uusseerr ccoonnffiiddeennttiiaalliittyy aanndd ddiiggnniittyy wwhhiillsstt

pprroommoottiinngg eeqquuaalliittyy ddiivveerrssiittyy aanndd rriigghhttss Knowledge, Skills and Experience Required: 1. To have a level of knowledge and understanding to enable to support service users and

carers with specific needs. E.g. mental health physical and sensory impairment. 2. Good literacy numeracy and recording skills 3. To understand and implement the safeguarding procedures for the protection of all North

Lincolnshire citizens 4. To have an awareness of information and data protection and ensuring confidentiality at all

times. 5. Basic knowledge of the personalisation agenda and dignity in care 6. Effective decision making skills, working as part of a team using initiative appropriately. 7. The ability to develop and maintain effective working relationships with colleagues in other

agencies and knowing when to report back to professionals and raise concerns. 8. To have an awareness of, and undertake NVQ, other mandatory training and refresher

training as required in relation to post 9. Understanding the importance of communication skills, being able to communicate

effectively using a variety of methods including Information Technology, telephones etc 10.As identified key worker, to establish, as early as possible a relationship with the

prospective service user/ carer. 11.Acting as link- person for admission to all areas of Care Service Provision, carrying out

pre- admission visits where possible to establish core- information for the formulation of the individual programme.

12.Prepares, implements and reviews individual support programmes for service users with complex needs ensuring maintenance and/or development of personal, physical and social needs.

13.Work as back up officer in busy duty office on a rota shift pattern 14.Ability to use relevant IT programmes 15.Hold key trainer qualification in moving and handling issues

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Creativity and Innovation:

1. Using initiative when working alone when needing to react to an unpredictable events

2. Create support plans with services users, carers and their families and review and update as required

3. Use of creative strategies to engage service users in activities that promote independence and well being

4. Ability to address issues creatively to promote better outcomes for service users Decision Making: 1. To work within established policies, procedures seeking further advice from senior officer

if necessary for clarity re further action needed. 2. Day to day decisions regarding implementing individual service user support plans 3. Safeguarding issues reported appropriately 4. Make decisions within delegation and know when to consult with appropriate line manager 5. Recording reporting and passing on relevant information that ensures the provision of an

appropriate service to the service user. 6. Recording and reporting any health related issues to the appropriate team

Contacts and Relationships: 1. Service users, carers and families on day to day basis when supporting and reviewing

support plans 2. Other agencies / professionals, i.e. G.P, North Lincolnshire NHS staff (District nurses, etc)

on a daily basis on behalf of the citizen 3. Line manager and duty officers whilst on duty 4. Social care staff and health staff in relation to individual service users support plans

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Responsibility for Resources: (to include approximate value, sole or shared responsibility and for what percentage of their working hours away from their designated base) 1. Report faulty equipment to manager or relevant professional 2. Sole responsibility for personal equipment e.g. mobile telephones. 3. Shared responsibility of handling and recording service users money. E.g. shopping tasks

(to a maximum of £50.00) 4. Shared responsibility for securing service users homes and appropriate use of key safes 5. Shared responsibility for pool car (approximate value £7000) 6. Working away from work base for 80% of working time. WORK ENVIRONMENT Work Demands: Working as part of a team with contracted hours, which are to be utilised throughout the week

to meet the individual needs of the service.

Rota can change at short notice if service demands.

Need to be flexible to meet demands of the service which includes working unsociable hours

Physical Demands: 1. Staff will have to undertake appropriate risk assessments where necessary. 2. Moving/handling people in line with current moving and handling policies 3. Normal physical demands on a daily basis, e.g. walking, stooping, bending and using

equipment appropriately Working Conditions:. 1. May work / travel in extreme weather conditions 2. Working with families and carers in a variety of environments across North Lincolnshire

indoor/outdoor conditions. 3. Assisting citizens with personal care tasks 4. May be required to act as an escort to enable service users to maintain appointments etc.

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Work Context:

1. Potential daily risks associated with home visits e.g. challenging behaviour, exposure to cigarette smoke, pets and poor hygiene levels.

2. Will undertake lone working and adhere to relevant policy and procedure Position in Organisation: Indicate how many staff the post is directly accountable for:

Does the postholder manage the posts No OR Does the postholder supervise the posts No Are posts in more than one location? No Is the supervision/management shared with another post in the structure? No Please indicate which post(s) _______________________________________________

Community Support Worker Home Care AssistantNights

Community Support Coordinator

Development ManagerCommunity Support

Service ManagerRehabilitation &

Reablement

Head of Wellbeing & Health

Note:

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Post holders will be expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties, which reasonably correspond to the general character of the post and are commensurate with its level of responsibility. This job description is provided for guidance only and does not form part of the contract of employment. Date of Job Description ………Oct 09……………………. Date copy sent to postholder

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JJoobb TTiittllee:: HHoommee CCaarree AAssssiissttaanntt

SSeerrvviiccee:: AAdduulltt SSoocciiaall CCaarree

PPoosstt NNuummbbeerr::

DDiivviissiioonn::

GGrraaddee::

BBuussiinneessss UUnniitt//SSeeccttiioonn:: CCSSTT

OOvveerraallll PPuurrppoossee ooff JJoobb:: Within a shift pattern, attend under the general instruction of a supervisory officer, to the

personal, physical, and social needs of the service users in order to provide an appropriate

home care service to individuals residing in their own homes across all of North

Lincolnshire, with the aim of maintaining their independence.

MMaaiinn RReessppoonnssiibbiilliittiieess:: 11

CCoo--ooppeerraattee aanndd lliiaassee wwiitthh ootthheerr ssttaaffff wwoorrkkiinngg aass aa mmeemmbbeerr ooff aa tteeaamm iinn oorrddeerr ttoo ffoorrmmuullaattee iinnddiivviidduuaall pprrooggrraammmmeess ooff ccaarree,, aanndd ttoo mmaaiinnttaaiinn aapppprroopprriiaattee rreeccoorrddss..

22 Assist service users to attend to their own personal, physical and social needs,

including washing, dressing, assist bathing, care of the sick, toileting and other

personal needs where necessary and to enable and encourage service users who

wish to perform such tasks for themselves, promoting their independence.

33

IImmpplleemmeenntt iinnddiivviidduuaall pprrooggrraammmmeess ooff ccaarree ffoorr sseerrvviiccee uusseerrss aass iiddeennttiiffiieedd iinn tthheeiirr aaggrreeeedd ccaarree ppllaann,, iinn aaccccoorrddaannccee wwiitthh LLiinnee MMaannaaggeemmeenntt..

44

AAssssiisstt iinn tthhee aaddmmiinniissttrraattiioonn ooff mmeeddiicciinneess uunnddeerr tthhee ddiirreeccttiioonn ooff sseenniioorr ssttaaffff aanndd iiddeennttiiffiieedd iinn ccaarree pprrooggrraamm..

55

WWoorrkk ttoowwaarrddss rreehhaabbiilliittaattiinngg sseerrvviiccee uusseerrss wwhheerreevveerr ppoossssiibbllee,, iinnttoo ddaaiillyy lliivviinngg ttaasskkss..

66

CCaarree ooff lliinneenn,, ccllootthhiinngg iinncclluuddiinngg wwaasshhiinngg aanndd iirroonniinngg aanndd ootthheerr dduuttiieess ooff aa ddoommeessttiicc nnaattuurree,, ffoorr eexxaammppllee;; sshhooppppiinngg,, pprreessccrriippttiioonn ccoolllleeccttiinngg,, aass aaggrreeeedd iinn tthhee ccaarree ppllaann..

77

PPrreeppaarree aanndd sseerrvvee lliigghhtt mmeeaallss,, ssnnaacckkss,, bbeevveerraaggeess aanndd aassssiisstt cclliieennttss wwiitthh ffeeeeddiinngg iiff rreeqquuiirreedd..

159

88

PPrroovviiddee ssoocciiaall aanndd tthheerraappeeuuttiicc aaccttiivviittiieess iinn lliinnee wwiitthh iinnddiivviidduuaall pprrooggrraammmmeess ttoo pprroovviiddee ssttiimmuullaattiioonn aanndd ssuuppppoorrtt,, ffoorr eexxaammppllee;; aassssiissttiinngg ttoo mmaaiinnttaaiinn ccoonnttaacctt wwiitthh ffaammiillyy,, ffrriieennddss aanndd ccaarreerrss..

99

AAssssiisstt eeaacchh iinnddiivviidduuaall sseerrvviiccee uusseerr ttoo rreeaaddjjuusstt ttoo tthheeiirr cchhaannggee iinn cciirrccuummssttaanncceess aanndd ttoo rreettaaiinn tthheeiirr iinnddeeppeennddeennccee,, ddiiggnniittyy aanndd rreessppeecctt aatt aallll ttiimmeess wwhhiillsstt aassssiissttiinngg iinn tthheeiirr oowwnn hhoommee..

1100

Be thoroughly aquatinted with risk assessments in respect of each individual service

user.

1111

PPaarrttiicciippaattee iinn aapppprroopprriiaattee ttrraaiinniinngg,, eemmppllooyyeeee ddeevveellooppmmeenntt iinntteerrvviieewwss,, ffoorrmmaall ssuuppeerrvviissiioonn,, QQuuaalliittyy AAssssuurraannccee,, ssttaaffff mmeeeettiinnggss aanndd wwoorrkk ttoowwaarrddss aanndd ggaaiinn NNVVQQ

1122

CCoommppllyy wwiitthh CCoouunncciill ppoolliicciieess aanndd pprroocceedduurreess ccoonncceerrnniinngg tthhee WWeellffaarree,, HHeeaalltthh aanndd SSaaffeettyy aanndd EEqquuaall OOppppoorrttuunniittiieess ooff aallll sseerrvviiccee uusseerrss aanndd ssttaaffff..

KKnnoowwlleeddggee,, SSkkiillll aanndd EExxppeerriieennccee RReeqquuiirreedd:: 11.. TToo hhaavvee aawwaarreenneessss ooff aanndd aattttaaiinn NNVVQQ wwiitthhiinn aa ssppeecciiffiieedd ppeerriioodd.. 22.. HHaavvee eexxppeerriieennccee ooff ppeerrssoonnaall pphhyyssiiccaall ccaarree wwiitthhiinn wwoorrkkiinngg rroollee oorr lliiffee eexxppeerriieennccee.. CCrreeaattiivviittyy aanndd IInnnnoovvaattiioonn:: To work within established care program’s developed for individual service users.

To seek further advice and guidance from senior person as and when required.

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DDeecciissiioonn MMaakkiinngg:: To work within established policies, procedures and individual service user program of care, seeking further advice from senior officer if necessary for clarity re further action needed.

CCoonnttaaccttss aanndd RReellaattiioonnsshhiippss:: Daily service user contact in relation to caring role throughout shift pattern.

SSeenniioorr CCaarree OOffffiicceerrss aass wwhheenn rreeqquuiirreedd ffoorr aaddvviiccee aanndd gguuiiddaannccee rreellaattiinngg ttoo iinnddiivviidduuaall sseerrvviiccee uusseerrss,, aanndd rreegguullaarrllyy tthhrroouugghh ssuuppeerrvviissiioonn aanndd ssttaaffff mmeeeettiinnggss.. OOtthheerr ccoolllleeaagguueess,, mmaayy nneeeedd ttoo wwoorrkk iinn ppaaiirrss ffoorr ddiiffffiiccuulltt oorr ccoommpplleexx vviissiittss ttoo sseerrvviiccee uusseerrss RReessppoonnssiibbiilliittyy ffoorr RReessoouurrcceess:: ((ttoo iinncclluuddee aapppprrooxxiimmaattee vvaalluuee,, ssoollee oorr sshhaarreedd rreessppoonnssiibbiilliittyy aanndd ffoorr wwhhaatt ppeerrcceennttaaggee ooff tthheeiirr wwoorrkkiinngg hhoouurrss aawwaayy ffrroomm tthheeiirr ddeessiiggnnaatteedd bbaassee)) As part of care program may need to collect service users benefits and handle cash when

shopping for service users.

TThhee mmaajjoorriittyy ooff wwoorrkkiinngg hhoouurrss iiss aawwaayy ffrroomm ddeessiiggnnaatteedd bbaassee,, bbuutt aa sseenniioorr wwoorrkkeerr iiss aatt aallll ttiimmeess aavvaaiillaabbllee ffoorr ccoonnttaacctt bbyy tteelleepphhoonnee.. WWOORRKK EENNVVIIRROONNMMEENNTT WWoorrkk DDeemmaannddss:: Work to a set-rolling rota, with weekly programs of care. Program can change at short

notice if service users hospitalised, etc. Staff need to be flexible to meet needs of the

service across the whole of North Lincolnshire.

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PPhhyyssiiccaall DDeemmaannddss:: Role does involve moving and handling service users for which training and assessed

equipment is issued.

WWoorrkkiinngg CCoonnddiittiioonnss:: Post involves visiting a number of service users in their own homes through out any one

shift, 365 days per year, respecting service users choice of living environment.

WWoorrkk CCoonntteexxtt:: Risk assessments are completed for all service users and plans implemented to reduce,

risks identified.

LLoonnee wwoorrkkiinngg tthhee mmaajjoorriittyy ooff tthhee ttiimmee..

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PPoossiittiioonn iinn OOrrggaanniissaattiioonn:: Indicate how many staff the post is directly accountable for: None

Does the postholder manage the posts Yes ο No 4 OR Does the postholder supervise the posts Yes ο No ο Are posts in more than one location? Yes ο No ο Is the supervision/management shared with another post in the structure? Yes ο No ο Please indicate which post(s) _______________________________________________ Note: Post holders will be expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties, which reasonably correspond to the general character of the post and are commensurate with its level of responsibility. This job description is provided for guidance only and does not form part of the contract of employment.

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Date of Job Description ……………………………. Date copy sent to Post holder …………………………….

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