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It’s all too easy to feel personally attacked when someone criticizes your business. But there are ways to make it less painful so that you don’t start doubting your worth and the worth of your business. your product is terrible… put yourself in their shoes We’ve all complained about poor customer service or poor craftsmanship at some point. Take time to evaluate don’t respond angry Step back Practice stepping back and viewing the criticism through your “boss” lens. Take some time to cool down and then respond to their complaint. Take some time to reflect on the person’s complaint. Is there a way you can use this as feedback to make your product or service better? Graphics by VectorToons.com

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Page 1: put yourself in their shoes Step backd33kn77maht4p0.cloudfront.net/how-to-deal-with-business...worth of your business. your product is terrible… put yourself in their shoes We’ve

It’s all too easy to feel personally attacked when someone criticizes your business. But there are ways to make it less painful so that you don’t start doubting your worth and the worth of your business.

your product is terrible…

put yourself in their shoes

We’ve all complained about poor customer service or poor craftsmanship at some point.

Take time to evaluatedon’t respond angry

Step back

Practice stepping back and viewing the criticism through your “boss” lens.

Take some time to cool down and then respond to their complaint.

Take some time to reflect on the person’s complaint. Is there a way you can use this as feedback to make your product or service better?

Graphics by VectorToons.com

Page 2: put yourself in their shoes Step backd33kn77maht4p0.cloudfront.net/how-to-deal-with-business...worth of your business. your product is terrible… put yourself in their shoes We’ve

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