purpose of survey effective organisations, whether they are banks, supermarkets, hospitals or girl...

BRUFC M&J Membership Survey

2013/14

Purpose of Survey

Effective organisations, whether they are banks, supermarkets, hospitals or girl guide groups, engage and listen to their membership. They do this for a number of reasons including:

• To actively engage their stakeholders and to demonstrate that they are listening to their views

• To get feedback in order to improve their offer/practices

Notes

• Paraphrased where appropriate

• Avoided mentioning individuals

• Did not submit a return myself

• 41 returns in total

Mini/Midi Players(13 returns)

The club is good at/does well:



• Playing matches against other clubs x7• The coaches x6• After match food x5• The games we play during training x5• Community/friendly club x4• Making new friends x3• Kind coaches x3



• The club house• Coaching with discipline• The kit• The Christmas party• Being with my brother


The club could improve:

• Aspects of coaching x3• Too much standing around at times x2• More variety for post-match food x2• Permanently marked pitches x2• A longer season x2• The toilets x2



• More help to improve my passing• More tackling• More obstacle courses• More matches

Parents of Minis/Midis(14 returns)




• Friendly family atmosphere x8• Team ethics/values x3• Safety & First Aid x3• The coaches x3• Coaching x3• The kitchen and Sunday food x2



• Small squad – plenty of game time• Website communications• Kit & equipment • Trying to train and play during poor weather• Communications• Christmas party• Making rugby fun for children• Approachable committee members• Local



• Variable quality of coaching x6• Leadership/support for inexperienced coaches and organisation of

section x4• Communications with parents about fixtures x4• Recruitment of more players/better x4• Facilities/club house x3• Greater promotion of the clubs activities x2• Need a better club shop e.g. more accessible X2



• More fixtures• Better drainage• More social events/opportunities• Rugby events e.g. camps/trips• Match reporting and photos• Management of playing spaces• Fundraising • More offers of England tickets• End of year presentation for minis• More space for training and matches • Following up on membership fees• Getting senior players to help with younger ones as role models• Membership form should be available at the club house• Greater participation of parents• Involving minis in the seniors games e.g. mascots• Need to strategically think about how to develop the club from the bottom up• A weekly training fee in addition to membership• The club is cliquey

Junior Player and Parents(5 returns combined – one team?)




• The coaching and training activities x3• The kitchen and food x3



• The club atmosphere• Team spirit• Participation of parents• Good communications• Very positive management of youths• Player safety & First Aid• Social events



• Recruitment x3• Advertising• Pitch condition• Better matched fixtures• Making new people feel more welcome• The changing rooms and toilets• Apply for improvement grants to improve the clubs facilities –

other clubs can do it why not BRUFC

Coaches/Team Managers(9 returns - many of whom are parents)




• Friendly x6• Teamwork x3• Quality of coaching x3• Engagement with youths x2• Communications x2• Kit & equipment x2



• Centrally organised fixtures • Keen to improve• Involving parents• Promoting rugby values• Inclusive/egalitarian• Motivated• Players behaviour• Kitchen VFM• More experienced coaches who are willing to share

knowledge/expertise• First Aid training



• Clearer leadership/organisation/support for newer coaches x4• More events e.g. socials, BBQs, Open days etc. x3• Communications x3• Recruitment and retention of players x3• Pitch & Space x3• Drainage x2



• Shared coaching drills• Better event planning• Appearance• Floodlights• More senior players• Encouraging parents to participate/take on roles in the club• Fundraising• Publicity & promotion• The club house

purpose of survey effective organisations, whether they are banks, supermarkets, hospitals or girl...

Documents