purpose intuition agility connection commitment · worldwide: 35,000 hotels in ciaz ... portland...
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Agility CommitmentIntuition ConnectionPurpose
Vendor Focused Campus Outreach April 24, 2018
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CI Azumano Introduction
OSU Services
Travel Industry Updates
Certify Resources
Approval Process Review
Q&A
OVERVIEW
Policy
Value Proposition
Questions
Customer Care
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With CI Azumano at your side you can forget about the details and concentrate on what matters most to you knowing these professionals will go the extra mile to get our job done.
Contact InformationHours of Operation: Monday ‐ Friday: 8:30AM ‐ 5:30PM (PST)
Email:[email protected]‐Free:1+ 800.334.2929Online:http://www.ciazumano.com/osu
Emergency Services TeamMonday ‐ Sunday5:30PM ‐ 8:30AM (PST)
Toll‐Free:1+ 877.840.0183
Technical Support: Monday‐Friday8:00AM ‐ 5:00PM (PST)
Email:[email protected]
YOUR DESIGNATED CI AZUMANO ACCOUNT TEAM
Travel Consultants:Jim McOmber
Wendy Woolsey
Chris Sheeder
KC Calvert
Account Manager: Jeff Kalman
Operations Supervisor:Dee Dee Brumn
Client Services Team Lead:Katherine Hansen
Online AdministratorJamie Wright
w: http://www.ciazumano.com/osue: [email protected]
Contact Information
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Domestic & International Air Reservations OSU Negotiated Contracts with Delta,
United, and Alaska Airlines
Transportation Programs OSU contract with Enterprise & National Airport Shuttles – OMNI, HUT and
Oregon Express Shuttle**(direct billing will need to be set up)
Rail ‐ Amtrak & European Rail Reservations
Passport/Visa Service CIBT www.us.cibt.com
Hotel Reservations Worldwide: 35,000 hotels in CIAZ
networks Corvallis: Hilton Garden Inn or Holiday
Inn Express (direct billing to OSU)
Portland Airport: Radisson Hotel (direct billing to OSU and 14 days complimentary parking)
Group Air & Meetings International Flights: Need to fill out
Travel Request form
SERVICES CI AZUMANO PROVIDES
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TRAVEL INDUSTRY UPDATES
Oregon has an extension for REAL ID enforcement, allowing Federal agencies to accept driver's licenses and identification cards from Oregon at Federal facilities, nuclear power plants and federally regulated commercial aircraft until October 10, 2018.
• REAL ID
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TRAVEL INDUSTRY UPDATES
• UNUSED TICKETS Credit from ticket not being used for original travel date
It is essential to cancel the airfare ticket prior to departure otherwise it will have no value
Generally valid for one year from original issue date Penalty fees are typically required to reuse
Fees range from $75 to $200 depending on airline Only a few airlines allow name changes for an additional
penalty fee on top of standard penalty fee Alaska allows changes for $125 – name & airfare Delta and United name changes for additional $200
plus change fee for airfare It is recommended to purchase refunded/non‐penalty
tickets for candidates/volunteers/visitors
PageCERTIFY RESOURCES
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CERTIFY RESOURCES CONTINUED
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1. Traveler Submits Airfare Itinerary
a. Travel Request via email form
b. Travel / Airfare request via Certify
2. Confirmation of Submission
3. Response from Travel Agent
4. Airfare approved & Confirmation of travel
itinerary
CI AZUMANO – WORK FLOW / TRAVEL SUBMISSION
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TRAVEL AUTHORIZATION
PageTRAVEL SUBMISSION FORM
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Sent to List Server/Email Address (Linked to Department)
#FirstName# #LastName# has requested travel that requires your approval
Your request must be approved within 24 hours or it will be cancelled NOTE: If more than one person has hit approve, the system will know and only one
travel itinerary will be ticketed. If one person approves the travel and then one person deny’s it, it will drop into a special queue and a travel agent will contact the traveler.
Requests are only approved within the Business Hours of M‐F; 8:00 am to 5:00 pm Note: Watch the time for submissions and special requests from the travel agent
AIRFARE APPROVAL EMAIL
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“Approve Travel Link” “Deny Travel Link”
**Accounting Updates: If the Accounting information is incorrect in the information below, it is suggested that you communicate correction to the travel agents by sending an email to [email protected].**
If you believe this request should be forwarded to another approver, please contact CIAzumano at [email protected]
Itinerary Details:Itinerary Locator: ABC123Reference Number: J1970A.39115Departure Date: 12‐16‐2018Total Airfare Cost: $350.00
TRAVELING FOR ADMISSIONSINDEX NUMBER‐J1970AACCOUNT NUMBER‐39115
AIRFARE APPROVAL EMAIL CONTINUED
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Confirmation of Submission:AIRFARE APPROVAL EMAIL CONTINUED
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AIRFARE APPROVAL EMAIL CONFIRMATION
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• Questions
• Comments
• Feedback
OPEN SESSION
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