punta cana international airport - frequently asked …...frequently asked questions airport...
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PUJ puntacana resort & clubdownload the app pujairport www.puntacanainternationalairport.com
Frequently Asked Questions
Airport Services:
1. Is it permitted to smoke inside the airport?Yes. Our terminals have available designated smoking areas for our visitors.
2. Is there Wi-Fi service available at the airport?Yes. Our airport provides free internet service in both our terminals. The username is PUNTACAN-WIFI and no password is required.
3. What accommodations do you provide for individuals in wheelchairs upon disembarking and embarking from the aircraft? Our airport is fully equipped to cater to the needs of our visitors. It is very important to inform your airline directly prior to your trip of any special service you may need upon disembarking and/or embarking. Depending on your request, the service can be provided through a motorized ramp or manually using a wheelchair.
4. Is there baggage storage available at the airport?Unfortunately, our airport does not provide this service.
5. Does the airport have available baggage protection service?Yes. The stations are located in the public areas in each of our terminals prior to your check-in.
6. How many hours prior to my departure flight should I arrive to the airport?You are advised to arrive 3 hours before your departure time. This allows you time to check-in for your flight, clear security and Immigration.
7. How can I request VIP Service at the airport?To enjoy of our VIP whisking services, please contact us for further information at the following emails: [email protected] or [email protected].
8. How do I report a damaged/missing item?To report a claim, please contact us at the following email: [email protected].
9. Is there long-term parking available at the airport?Yes. The following are the parking prices at our airport:First 30 minutes or less: $50.00 DOPFirst 24 hours: $500.00 DOPAdditional Days: $500.00 DOPIf your ticket is lost: $1,000.00 DOPTire Lock: $1,000.00 DOPDamage to the bars: $3,500.00 USD
10. Where can I purchase a sim card at the airport?Unfortunately, at the moment we do not have a store inside the airport where you may purchase a sim card. We welcome you to visit our PuntaCana Village, which is about 5 minutes away from our airport to be able to purchase one.
11. How can I apply for a position in your company?It delights us to know of your interest of being part of our company. You may send us your resume to the following email: [email protected].
Clearing Security:
1. Can I travel with e-cigarettes/vaping devices?Yes. These items are only permitted in your carry-on baggage and not in your checked in baggage.
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Punta Cana, Dominican [email protected]
2. If I am not traveling with an infant, can I travel with breastmilk?Passengers are allowed to travel with breastmilk in their carry-on baggage only when traveling with an infant. To avoid confiscation, you are allowed to store the breastmilk in your checked in baggage.
3. Are there any restrictions in traveling with note-books or tablets?Yes. Additional passengers screening measures are required by the Department of Homeland Security of the United States for all international flights that return to the U.S.
Immigration:
1. When is the opening date for CBP at the airport?Our airport is currently waiting on the contract agreement from the U.S Government and Dominican Republic’s Government. Once the agreement is made we will be releasing the opening date of Pre- Clearance at our airport.
2. How much is the tax fee when staying more than 30 days in the country?To request a listing of the tax fees, please contact the Immigration Department at our airport at the following email: [email protected].
3. What are the requirement for minors traveling with a third person, only one parent and/or alone?To request detailed information on the requirements please contact the Immigration Department at the following email: [email protected].
Clearing Customs:
1. Can I travel to Punta Cana with my Drone?For travel guidelines on this item, please contact IDAC (Institute Dominican of Aviation Civil) at: [email protected].
2. How do I claim an item I am bringing into the Domini-can Republic at Customs?Upon arrival to our airport, you will be given a Customs Form where you will claim any items subject to a tax fee. For further information please feel free to contact the Customs Department at [email protected] .
3. What are the requirements if traveling with a pet?To be able to enter the Dominican Republic with your pet, you will need to present a health certificate from a veterinarian from your country of origin and all the vaccines must be up to date.
Please keep in mind that in case of spending more than 1 month in our country with your pet, you will have to visit a veterinarian in the Dominican Republic before your departure. This is just to make sure the vaccines are up to date before exiting the country.
Didn’t see your question? Please email us at [email protected]