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Edition 1/2018

Interface for Amadeus users in the Indian subcontinent

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To begin with, I would like to take this opportunity to thank each one of you for yet another year of wonderful collaboration.

2017 was an eventful year indeed wherein we overcame many challenges, celebrated many joyful moments and received accolades.

Here are some great accomplishments & moments of cheer we had in 2017:

Amadeus India & Amadeus Lanka celebrated over two decades of market leadership, innovation and an ongoing contribution to the travel and tourism industry across the Indian Subcontinent, with its key travel partners at various locations. Evenings of entertainment were organized at Delhi, Mumbai & Sri Lanka wherein the top travel partners were felicitated as a token of thanks for their continuous support and commitment to Amadeus.

Amadeus India welcomed 2101 new travel agencies into the family in 2017 and a host of new products were added to the existing range of Amadeus products and solutions.

Amadeus India was conferred with an award for ‘Most Outstanding Global Travel Distribution System’ at the Travel and Hospitality Awards held in Delhi on 14th April 2017.

India continues to achieve double digit growth in the space of domestic passenger traffic. IATA, which represents about 85% of the global airline traffic, projects India to overtake the UK to become the third largest air passenger market by 2025, wherein China will be the top market, followed by the US.

Let us all continue to work hard with diligence and determination to achieve the goals that we have set before us. Let us pledge to make 2018 a year of transformation, growth and success. As always, my team joins me to assure you of our very best cooperation and support at all times. I wish you and your families a very joyful and a healthy New Year.

Here’s to wonderful new beginnings.Happy 2018!

Here’s to wonderful new beginnings

Tidingsfrom the desk of

Dr. Ankur Bhatia, Managing DirectorAmadeus India & Subcontinent

T I D I N G S

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Industry Speak 05● From the press room

● GST-Adverse impact on tourism?

Events 11● Amadeus India celebrates over two decades of market

leadership

● Amadeus Lanka celebrates two decades of innovation, collaboration & better journeys

● Bird Group participated in Airtel Delhi Half Marathon on 19th November 2017

● Amadeus organizes online workshop for travel partners in Bangladesh

● Amadeus organized special screenings for its travel partners

● German Christmas Market

Product+ 17● Amadeus All Fares Plus

● Sales report: Query sales report (TJQ) exchange indicator

● All FareXpert dynamic discounted fares in production to be discontinued on 12 Jan 2018

● Connecting flights in Amadeus Light ticketing for Air Asia

● E-Support Center has been migrated to Amadeus Service Hub

● New IATA SSR format for Goods and Services tax (GST)

Providers 23● Amadeus and Malindo Airways joint workshop

● Thai Smile Airways successful cutover to Amadeus Altéa

● Malaysia Airlines successful cutover to Amadeus Altéa

● Japan Airlines successful cutover to Amadeus Altéa

● Emirates Advance Seat Reservation is exclusively available on Amadeus Sky Express Join’s BSP India

● Amadeus participation in celebrating 20 years of Qatar Airways in Nepal

● Joint felicitation advertisement on the occasion of golden jubilee anniversary of Thai Airways in Nepal

● Amadeus & Srilankan Airlines joint promotion in West India

● Amadeus & Jet Airways Joint Promotion in PAN India

● Amadeus & Malindo Air joint promotion in South India

● Amadeus & Korean Air joint promotion in PAN India

● Amadeus & Air India joint promotion in PAN India

● Amadeus and Thai Airways joint promotion in Nepal

● Amadeus and Qatar Airways joint promotion in Nepal

● Amadeus and Qatar Airways joint promotion in Bangladesh

● Amadeus and Biman Bangladesh Airlines joint promotion in Bangladesh

Global News 31● Amadeus Ventures invests in Situm, an ‘indoor GPS’

startup for travellers at airports, train stations or conference centres

● Biarritz Airport takes the lead in passenger processing technology in France with Amadeus

● 15 airlines in the Middle East & North Africa sign a significant 10-year distribution agreement with Amadeus

● Amadeus and HRS join forces to help companies organise small meetings

● Iconic island airport looks to the future with Amadeus

IN THIS EDITION

TRAINING INFORMATIONSameera Chadha

AIRLINES INFORMATIONNeeru Gupta

COORDINATIONPriyanshi Saxena

PUBLISHED BY:Team Corporate Communication

GUEST AUTHORAnil Mathur

PRODUCT INFORMATIONSwati Bhatia

EVENTS & PR INFORMATIONPrabhmeet Singh, Nidhi Bajaj

GRAPHICS & DESIGN BYSibendra Sahoo, Lalit Mohan Sharma

WEB SUPPORT Deep Lakhchaura, Deep Singh

TEAM

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Industry SpeakAviation news

• From the press room

• GST-Adverse impact on tourism?

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From the press room

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By Anil Mathur

GST-Adverse impact on tourism?

Seldom, if ever, in the past has the tourism industry faced such challenging times as it is facing now, with the introduction of the controversial Goods and Services Tax (GST). True, in the past, service tax issues and budget provisions have irked the industry, but what the players are facing now is unprecedented.

What adds to the confusion and complexity of the situation is the fact that many, if not most, of the tour operators and other stakeholders are unaware of the ground situation as it exists and how to deal with it on a day to day basis, which is in the ultimate analysis final judgement of any policy and its implementation.

The seriousness of the problem is reflected in a memorandum given to the government by the Indian Association of Tour Operators (IATO).

Rajiv Mehra, IATO Vice President, who has worked a lot on the subject, says that after the implementation of GST in July 2017, tourism has been taxed highly and the average tax on tourism works out to be 28.83 per cent. This will result in loss of business for the tour operators and the loss of employment opportunities as well, as Indian tour operators are not able to compete with neighbouring countries.

Foreign tour operators will avoid selling India and will promote other destinations which are cheaper. Foreign Exchange earnings and direct and indirect employment will be hit, goes the argument. Mehra says that we have gone more expensive and countries like Sri Lanka will be the gainers. IATO has suggested that a deemed value equal to 10 per cent of the total bill amount charged by the tour operator may be fixed on the same lines as in the case of air

INDUSTRY SPEAK

travel agents under rule 32(3) of CGST Rules2017.

Another alternative that the association has suggested is that like transporters and rent-a -cab operators, limited Input Tax Credit in respect of GST charged by a tour operator may be made available to another tour operator availing services. Till there is a clear cut decision on double taxation, there will be negative effect on growth of tourism in a sustainable manner, says Pronab Sarkar, president of IATO, who has been dealing with taxation and operational matters since many years.

Rajiv Verma, of Lawrence Travel, adds a new dimension to the whole issue by pointing out that the authorities should have been properly briefed on various aspects by the travel associations. He felt that when this has been done, relief has been given. Detailed study and discussions at all levels is required, he says.

Rajendera Kumar, Director, The Ambassador Vivanta by Taj New Delhi, former president of FHRAI, gives the example of Singapore, where there is a uniform seven per cent tax for all hospitality outlets, unlike here where a distinction is sought to be created between stand-alone restaurants and those within a hotel.

Bhim Singh, Managing Director, of Jaipur-based Rajasthan Tours, has found the GST regime so complex and confusing that he has left it to be handled by the accountants.

The travel industry was expecting much from the GST regime but things have gone worse for it. Incidentally, the tourism industry contributes 5.9 per cent to the GDP and 9.2 per cent of the total employment in the country.

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EventsAcross Amadeus Indian subcontinent

• Amadeus India celebrates over two decades of market leadership

• Amadeus Lanka celebrates two decades of innovation, collaboration & better journeys

• Bird Group participated in Airtel Delhi Half Marathon on 19th November 2017

• Amadeus organizes online workshop for travel partners in Bangladesh

• Amadeus organized special screenings for its travel partners

• German Christmas Market

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Amadeus India celebrated over two decades of market leadershipIn 2017, Amadeus India celebrated over two decades of successful market leadership, innovation and an ongoing contribution to the travel and tourism industry across the Indian Subcontinent, with its key travel partners at various locations. The celebration began in Delhi, where Amadeus India hosted an evening of entertainment for its valued partners at Roseate House New Delhi on 13 July 2017. Leading comedian Sunil Grover enthralled the audience with his unique and quick-witted banter. This was followed by congratulations from leading business partners. A similar evening of entertainment was held on 8th November 2017 in Mumbai at Trident Hotel where Amadeus celebrated the milestone with its key travel partners of the region. After enthralling act by Sunil Grover, the top trade partners of the region were felicitated and the event was concluded with cocktails and dinner.

E V E N T S

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Amadeus Lanka celebrated two decades of innovation, collaboration & better journeysAmadeus in Sri Lanka celebrated two decades of successful market leadership, innovation and an ongoing contribution to the travel and tourism industry in Sri Lanka, with its subscribers and partners.

To celebrate this milestone, Amadeus Lanka hosted an evening of entertainment for its partners at Hotel Cinnamon Grand on 25th August 2017. Leading artists of the Sri Lankan music industry charmed the audience with their beautiful renditions and compositions. This was followed by a felicitation ceremony with our business partners, as a token of thanks for their continuous support and commitment to Amadeus.

E V E N T S

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Team Bird Group braved the pollution of the capital city to run in the marathon, with all its heart for a cause. The contribution made by the Group would be used by Sukarya, a non- profitable trust, towards upliftment of the marginalized and vulnerable sections of the society, particularly women, adolescents and children. This was our twelfth year of participation in the marathon.

Bird Group participated in Airtel Delhi Half Marathon on 19th November 2017

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Amadeus organized special screenings for its travel partners

German Christmas Market

Continuing its practice of organizing engaging and fun activities for its patrons, Amadeus India hosted special screenings of the latest Bollywood fi lms for its clients over the last one year. On 5th August, the comedy fi lm ‘Mubarakan’ was shown to a group of clients and on 12th August, the commercial hit ‘Toilet, Ek prem katha’ was screened for a set of clients. The movie sessions were a success and were thoroughly enjoyed by the clients.

And when Europe’s magical legend Alex Magu performed for the fi rst time in India at Upstage, Roseate House, Amadeus clients were invited for an exclusive show by the illusionist on 10th November 2017.

This year, the fun-fi lled ‘Christmas market’ took place in December at the grounds of the Indo-German Chamber of Commerce, New Delhi. The highlights of the event were Christmas carols, German beer, gingerbread house, traditional German Christmas cakes and a stunningly decorated venue. Like every year, this time again Bird Group participated at the event to promote ‘Roseate Hotels &Resorts’. Over 100 exhibitors presented an exclusive palate of interesting lifestyle products and unique gift ing ideas for the ongoing festive season.ongoing festive season.

Amadeus organizes online workshop for travel partners in BangladeshAmadeus successfully conducted OTA sessions on 18th & 19th Nov’17 where it showcased advanced products for the travel agents of Bangladesh Market who have already started OTA or are planning to meet the demand of current e-commerce. The session was preceded by welcome speech by Shafi qul Islam & Mr. Rajat Bhutani. Aft er the welcome speech, Amadeus central team conducted the session till 14.00 followed by lunch.

Selective agents from Dhaka, Sylhet & Chittagong attended this session and got the opportunity to get introduced to the advanced products of Amadeus.

Products like Master Pricer, Amadeus Ticket Changer, Amadeus Ticket Changer Shopper, Amadeus Travel Alerts Notify, Amadeus Web Services, Amadeus e-Power and Check My Trip with dynamic branding, were presented & discussed during the session.

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Product+Product & Training

• Amadeus All Fares Plus

• Sales report: Query sales report (TJQ) exchange indicator

• All FareXpert dynamic discounted fares in production to be discontinued on 12 Jan 2018

• Connecting flights in Amadeus Light ticketing for Air Asia

• E-Support Center has been migrated to Amadeus Service Hub

• New IATA SSR format for Goods and Services tax (GST)

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Amadeus All Fares PlusBetter air deals for my customers

More choice and flexibilityAmadeus All Fares Plus is the graphical low-fare search and comparison solution fully integrated at the point of sale in Amadeus Selling Platform. This being totally web based solution agents benefit from a wider range of fares and search criteria ensuring the choice and flexibility that their customers demand, immediately and at the best price.

Optimal serviceAgents can further enhance their customer service by making use of the powerful filter criteria - for example, search¬ing within a defined radius around a city/airport, inclusion or exclusion of up to 20 selected airlines per segment, defining preferred airlines, inclusion or not of taxes/surcharges.

Find, compare & book multiple content in one single display - Public fare

- Private fare

Faster sales processTime-consuming searches across multiple websites or applications are no longer needed. Agents benefit from the intuitive single screen search, to request content from different sources. The fast three step booking flow is applicable whichever fare type is selected including web only fares and, the PNR is instantly updated.

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Sales report: Query sales report (TJQ) exchange indicatorOverview Today, in Query Sales report (TJQ), agents have no way to distinguish exchanges from first issuances, and it does not facilitate an agent’s daily work in the post-issuance process.

Query Sales report (TJQ) is evolving and is now able to identify exchanged documents versus first issues. This enhancement is not activated by default; it is activated on customer request.

Customer Value Agents will now be able to distinguish exchanges/reissues from first issuances in the Query Sales Report. It will help them in their daily work in the post-issuance process.

Customer Impact:>> Cryptic users: travel agents and airlines agents

>> Sales Reports WebServices and API users are impacted

>> Graphical pages of Amadeus Selling Platform and Amadeus Selling Platform Connect are impacted

OverviewCustomer targetAll customers using the Query sales report (TJQ)

Market deploymentAll countries / markets

Key featuresIn case of additional collection at reissuance time, Query & sales report’s FP column contains an exchange indicator.

M i n i m u m h a r d w a r e / s o f t w a r e requirementsN/A

Customer valueMain benefitsAgents will now be able to distinguish exchanges/reissues from first issuances in Query sales report. It will help them in their daily work in the post-issuance process.

Implementation guidelines This enhancement can be activated at Office id level upon request.

Without any action, the existing behavior will remain un-changed.

Customer impactThis enhancement impacts only the users requesting to benefit from it.

If you are using screen scraping, scripting, robotic quality check tools etc., please be aware that this new enhancement means that the Query sales report, corresponding to the TJQ command, can be now displayed in a different format, as described in the illustration below. Therefore, if you decide to benefit from this enhancement, you will need to adapt your tools to anticipate the new format of the layout.

If requested, the display of Query Sales report is impacted. It corresponds to TJQ command. The header is not modified.

The existing FP column keeps the same length, and is modified with an exchange information:

In case a new FOP was added for an additional collection, the FP column contains the FOP of additional collection:

XA – Additional collection paid in cash CA) or miscellaneous cash (MSCA)XC - Additional collection paid in Credit Card (CC) or miscellaneous CC (MSCC)XM - Additional collection paid with multiple FOPsThe option QFP, used to filter the sales per FOP (Form of Payment) type, is unchanged.

Please note that TJI (item Sales Period Report) and TJT (Transaction Sales Report) are not impacted.

IllustrationIn case the office ID (OID) requested to benefit from this enhancement, the FP column contains an exchange indicator:

In case of first issuance, the behaviour remains unchanged.In case no additional collection was added at exchange/reissuance time, the FP column remains blank (as per previous behaviour).Please note that QFP qualifier (to filter sales report by FOP type) is not impacted.By using TJQ/QFP-CC, you will receive the following report:

All other sales reports remain unchanged.

P R O D U C T +

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All FareXpert dynamic discounted fares in production to be discontinued on 12 Jan 2018

Overview Amadeus decommissions FareXpert Dynamic Discounted Fares (DDF) for airlines and travel agencies. All accesses to the application were closed on the 12th January 2017.

All dynamic discounted fares in production will be automatically discontinued on 12th of January 2018, corresponding to one year after the product closure. Customers can use Amadeus FareXpert Dynamic Fares (DF), which is Amadeus flagship solution for promotional fare filing.

Reason for decommissioningAmadeus FareXpert Dynamic Fares has become the Amadeus flagship solution for promotional fare filing. This new product provides more functionalities, greater flexibility and lower operating costs than Dynamic Discounted Fares.

Alternative solutionsCustomers can use the new product Amadeus FareXpert Dynamic Fares, evolution of Dynamic Discounted Fares, to define their discounted deals.

Dynamic Fares Dynamic Fares is the evolution of Dynamic Discounted Fares. It offers our customers a unique the web application with new functionalities and advanced facilitation functions to improve user experience.

Amadeus FareXpert Filing Platform

Dynamic Fares

Mark-up & Distribution

Location Aggregate

Negotiated Fares

VendorAggregate

Percent off deals

Locaton grouping

managment

Distribution lists management

Mark-up/retail price Market Net

deals

Among the new functional features, customers are able to:- Target ATPco public/YY fares, ATPco private fares (CAT15),

ATPco negotiated fares and Amadeus negotiated fares

- Modify (keep, waive, override or complete) four new rule conditions: rule application, surcharges, combinations and ticket endorsement

- Define promotions by passenger type code (PTC) or prime booking code

- Construct dynamically new negotiated fares with net amount equal to selling amount

These new functional features are supported by advanced facilitation functions to enhance usability and help customers earn filing time with:- A tree manager to overview the different promotion sets and discounted deals at a glance- Vendor aggregate to define distribution of the promotions- Copy/paste functions to copy discounted deals - Duplicate function to duplicate conditions and use discounted deals as a template for other promotions

Fares constructed with Amadeus Dynamic Fares are negotiated fares but remain identified with the cryptic command FQD…/… /R,U under the letters U (Dynamic Fares fares) and D (Dynamic Fares corporate/account fares).

Impacts and recommendationsThe Amadeus FareXpert Dynamic Discounted Fares will no longer be usable after January 12, 2017.

Amadeus recommends its customers to migrate to another fare filing solution for discounts and promotions before that date, such as Amadeus FareXpert Dynamic Fares.

Billing process of Dynamic Discounted Fares will automatically switch to Dynamic Fares with no additional charge to customer.

P R O D U C T +

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Connecting flights in Amadeus Light ticketing for Air Asia

OverviewLight ticketing, the industry leading solution for seamless distribution of low cost airlines, will now support airlines which offer connecting flights in their inventory. Currently this will be availbale for Air Asia only.

Illustration The new evolution will enable users to sell Air Asia connecting flights on Amadeus in line with full service carriers. Currently this feature is available for Air Asia only.

Customer targetTravel agents (online and offline) currently booking Air Asia via Amadeus Light Ticketing solution.

Market deployment detailsThe new enhancement will be automatically available for all Light Ticketing enabled office Ids in neutral availability (AN).

This enhancement is activated on demand in Master Pricer including Master Pricer Travelboard (MPT) and Master Pricer Expert (see implementation guidelines).

Launch by channelThe enhancement will be available in Amadeus Selling Platform Connect (cryptic and graphic), Selling Platform Classic (cryptic and graphic) and Amadeus web services.

Detailed descriptionAir Asia operates connecting flights through its main hubs in Kuala Lumpur and Bangkok.

The Air Asia connecting flights or the Fly Thru provides for convenient transfer from one flight to another without the hassle of going through immigration process, or of having to collect your baggage when you are taking 2 different flights to get to your final destination and stopping over at a transit station (e.g. KUL is the transit point for a flight from HND-KUL then KUL-PER).

With ‘Connecting flights’ in Light ticketing, travel agents will now be able to book these ‘Fly Thru’ travel solutions, thereby doing away with having to book point to point flights separately. Booking connecting flights in Amadeus Light ticketing is explained below.

Availability-Cryptic

Master Pricer Expert

Segment Sell>> The segments can be sold with normal ‘SS’ entries>> Different classes can be combined for each flight segment

Ancillary Services>> Baggage for individual leg has to be booked separately,

however different baggage weights cannot be booked for each leg.

>> If a premium class is booked (C, D, J) with free baggage allowance, the baggage allowance will be applicable for the whole itinerary.

>> If any of the leg in connecting flights is booked on a premium class, all ancillary services included in the premium class will be applicable for the rest of the itinerary (Free Meal Selection, Free 40Kg Baggage, Free Seat Selection)

Pricing>> Pricing with standard pricing entries - no changes from

standard Light Ticketing flow.

Ticketing>> Standard Light Ticketing Flow - TTP/TTM.

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E-Support Center has been migrated to Amadeus Service HubWhat is Amadeus Service Hub?Amadeus Service Hub has replaced e-Support Centre as Amadeus Customer Service’s online portal. Its purpose is to fulfill the customer’s learning and support needs, by providing the ability to access self-service support tools, browse learning and support information, and search all content within the site such as the knowledge items, Amadeus Critical Incident Centre, cryptic entries, and training courses.

The portal has been built to boost our online self-service offer as well as to ensure our customers’ business continuity, facilitate the usage of Amadeus products and solutions, and make sure they make the best out of them.

What is new?New look and feelA fresh and clean interface to ease the navigation on the site and give quick and easy access to what you and your customers need. It’s responsive too! Amadeus Service Hub is optimized for use from desktop.

Shared knowledge base to access a wide range of knowledge itemsOur experts have an extensive knowledge of Amadeus products. This, combined with our customer experience, allows us to pinpoint the most relevant areas related to your day to day activity, and create dedicated knowledge items.

Enhanced search capabilities, for you to find easily what you need Search for articles and cryptic entries, filter your search by article type, area…With Amadeus Service Hub, you can now• Subscribe to articles to get updated• Comment and rate articles• Share articles on Social Media

How to access?Customers can access Amadeus Service Hub directly from their Amadeus front application: Amadeus Selling platform.

Amadeus selling platform

Selling Platform Connect

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New IATA SSR format for Goods and Services tax (GST)Amadeus is pleased to announce New GST regime replacing Service Tax regime, and in accordance to PSC Resolution 760a, four new industry standard SSRs have been created to communicate GST data to the validating carrier where required.

These SSRs are:

GSTN‘Goods and Services Tax Number’ to collect the name and registered number of the business purchasing the goods and services. GSTA‘Goods and Services Tax Business Address’ to collect the address of the business purchasing the goods and servicesGSTP‘Goods and Services Tax Business Phone Number(s)’ to collect the business telephone number(s) of the business purchasing the goods and servicesGSTE‘Goods and Services Tax Business Email’ to collect the e-mail address of the business purchasing the goods and services.

Airlines may be required to collect information for governments that have implemented Goods and Services Taxes for B2B (Business to Business) set-ups.

GSTN: To collect the name and registered number of the business purchasing the goods and services.

SRGSTN YY HK1-IND/22AAAAA0000A1Z5/IBM

GSTA: To collect the address of the business purchasing the goods and services.SRGSTA YY HK1-IND/11 FLOOR ONE HORIZON CENTER/SECTOR 43 DLF PH V/CHENNAI/ TAMIL NADU/602024

Components Type Number and Type of Characters

Examples

(a) Element Identifier Mandatory 2a SR

(b) SSR Service Code Mandatory 4a GSTA

(c) Airline Designator Optional 2an AI

(d) Status Code Optional 2a HK

(e) Number of Services

Optional 1-2n 1

Separtor Mandatory 1a -

(f)* Country owning GST

Optional 1-3a IND

(g)* Address Line 1 Optional Max. 35an /11Floor One Horizon

Center

(h)* Address Line 2 Optional Max. 25an /Sector 43 DLF PH V

(i)* City Optional Max. 25an /Chennai

(j)* State or Province or Country

Optional Max. 25an /Tamil Nadu

(k)* Zip code or Postal Code

Optional 17an /603024

GST: To collect the business telephone number(s) of the business purchasing the goods and services.SR GSTP YY HK1-IND/9103345229023/9107582221443

Components TypeNumber

and Type of Characters

Examples

(a) Element Identifier Mandatory 2a SR

(b) SSR Service Code Mandatory 4a GSTP

(c) Airline Designator Optional 2an AI

(d) Status Code Optional 2a HK

(e)Number of

ServicesOptional 1-2n 1

Separtor Mandatory 1a -

(f)*Country owning

GSTOptional 1-3a IND

(g)*Flight Business

TelephoneOptional Max. 15n /9103345229023

(h)*Second Business

TelephoneOptional Max. 15an /9107582221443

*(f) to (h) is considered as a single free flow text.

GSTE: to collect the e-mail address of the business purchasing the goods and services.

SR GSTE YY HK1-IND/AMADEUSGST..TEST//AMADEUS.IN

Components TypeNumber

and Type of Characters

Examples

(a) Element Identifier Mandatory 2a SR

(b) SSR Service Code Mandatory 4a GSTE

(c) Airline Designator Optional 2an AI

(d) Status Code Optional 2a HK

(e)Number of

ServicesOptional 1-2n 1

Separtor Mandatory 1a -

(f)*Country owning

GSTOptional 1-3a IND

(g)* Business Email Mandatory Max. 15n/GST.

INFO/1BMGST.IN

*(f) to (g) is considered as a single free flow text.

Note:Use // (double slash) in place of @ (at sign), use “..” (double dot) in place of “_” (underscore), and use “./” in place of a “-“ in email addresses.

Below is the display of SSR that will show in PNR

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ProvidersAirline news & joint promotions

• Amadeus and Malindo Airways joint workshop

• Thai Smile Airways successful cutover to Amadeus Altéa

• Malaysia Airlines successful cutover to Amadeus Altéa

• Japan Airlines successful cutover to Amadeus Altéa

• Emirates Advance Seat Reservation is exclusively available on Amadeus Sky Express Join’s BSP India

• Amadeus participation in celebrating 20 years of Qatar Airways in Nepal

• Joint felicitation advertisement on the occasion of golden jubilee anniversary of Thai Airways in Nepal

• Amadeus & Srilankan Airlines joint promotion in West India

• Amadeus & Jet Airways joint promotion in PAN India

• Amadeus & Malindo Air joint promotion in South India

• Amadeus & Korean Air joint promotion in PAN India

• Amadeus & Air India joint promotion in PAN India

• Amadeus and Thai Airways joint promotion in Nepal

• Amadeus and Qatar Airways joint promotion in Nepal

• Amadeus and Qatar Airways joint promotion in Bangladesh

• Amadeus and Biman Bangladesh Airlines joint promotion in Bangladesh

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Airline NewsFunctionalities and Enhancements

Amadeus and Malindo Airways joint workshop

Thai Smile Airways successful cutover to Amadeus Altéa

Amadeus and Malindo Airways (OD) held a successful joint workshop on 25th July 2017 for Amadeus travel agents in Chennai.

The purpose of this workshop was to promote OD new code share flights with Batik Air from MAA to KUL for Amadeus travel agents in Chennai.

Thai Smile Airways has successfully cutover to Amadeus Altéa reservation system on 1st August 2017.

Malaysia Airlines has successfully cutover to Amadeus Altéa reservation system on 10th June 2017.

Malaysia Airlinessuccessful cutoverto Amadeus Altéa

P R O V I D E R S

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Japan Airlines has successfully cutover to Amadeus Altéa reservation system on 15th November 2017.

Amadeus took an opportunity on the occasion of Qatar Airways20th Anniversary celebration, by participating in an advertisement in Nepal’s National Newspaper “The Himalayan Times” which waspublished on 16th November 2017.

Thai Airways celebrated their 50th Golden Jubilee Anniversary on 4th December 2017 and invited Amadeus to participate in their congratulatory advertisement in Nepal’s National Newspaper “Kathmandu Post”.

Emirates on 18th December 2017 has offered below value added seats to Economy class passengers, while maintaining the existing sector based concept and options for regular seats:

New‣ Exit row seats - extra legroom

‣ Twin seats - at the back of Boeing 777 and on the upper deck of A380 2 class

‣ Preferred seats - closer to the front of the plane for faster disembarkation

Existing‣ Regular seats – remaining window, aisle and middle seats

‣ Bassinet - free of charge for customers travelling with infants

SKY EXPRESS (GQ) Greece’s leading domestic carrier has joined BSP India. All Amadeus agents can issue the tickets on GQ.

Japan Airlines successful cutover to Amadeus Altéa

Amadeus participation in celebrating 20 years of Qatar Airways in Nepal

Joint felicitation advertisement on the occasion of golden jubilee anniversary of Thai Airways in Nepal

Emirates Advance Seat Reservation is exclusively available on Amadeus

Sky Express Join’s BSP India

P R O V I D E R S

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Amadeus & Srilankan Airlines joint promotion in West India

Amadeus & Jet Airways joint promotion - PAN India

Joint Promotions

Amadeus & Srilankan Airlines (UL) held a joint promotion for travel agents in West India. Only BOM PNQ AMD BDQ STV GOI Amadeus agents were eligible to participate.

The validity of the promotion was from 1st July 2017 till 30th September 2017.

Winning agents were entitled to get gift vouchers!

Amadeus & Jet Airways (9W) held a joint promotion for the travel agents at PAN India level.

The validity of the promotion was from 1st October 2017 till 30th November 2017 and was exclusive for all Amadeus PAN India travel agents.

The purpose of the promotion was to promote 9W new Europe flights from MAA, BLR and BOM on Amadeus.

Winning agents received exciting gifts such as airline tickets to Europe and gift vouchers.

Amadeus & Malindo Air jointpromotion in South India

Amadeus & Korean Air jointpromotion - PAN India

Amadeus & Malindo Air (OD) held a joint promotion for travel agents at South India level.

The validity of the promotion was for 24th July 2017 till 30th September 2017 and was exclusive for all Amadeus South India travel agents. The purpose of the promotion was to increase business in South India and promote OD new flight from MAA to KUL code share with Batik Air.

Winning agents were entitled to get exciting gifts such as airline tickets and two lucky winners will get gift vouchers worth Rs.7500 and 2500 respectively.

Amadeus & Korean Air (KE) held a Monsoon Bonanza joint promotion for travel agents at PAN India level. The validity of the promotion was from 1st July 2017 till 31st August 2017 and was exclusive for all Amadeus PAN India agents.Winning agents got exciting gifts such as airline tickets and gift vouchers.

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Amadeus & Air India jointpromotion - PAN India

Amadeus & Air India (AI) held a joint promotion for travel agents at PAN India level.

The validity of the promotion was from 19th November 2017 till 31st December 2017 and was exclusive for all Amadeus North India travel agents.

The purpose of the promotion was to promote AI North India - Delhi (AI334), Chandigarh (AI336), Varanasi (AI340) and Gaya (AI338) to BKK flights on Amadeus.

Winning agents won rewards such as airline tickets, bluetooth speakers, smart phones and gift vouchers.

Amadeus and Thai Airways joint promotion in Nepal

Amadeus and Thai Airways (TG) held a joint promotion for travel agents in Nepal.

The validity of the promotion was from 5th July 2017 till 5th October 2017 later extended till 31st December 2017 and was exclusive for all Amadeus agents in Nepal.

Winning agents were entitled to FAM Trip in Colombo!

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Amadeus and Qatar Airways (QR) held a similiar joint promotion for travel agents in DAC also. The validity of the promotion was from 19th November 2017 till 30th December 2017 and was exclusive for all Amadeus agents in DAC. Four queues were introduced to queue the PNRs.

Agents won gift hampers every day.

Amadeus and Qatar Airwaysjoint promotion in Nepal and Bangladesh

Amadeus and Qatar Airways (QR) held a joint promotion for travel agents in Nepal. The validity of the promotion was from 7th September 2017 till 31st December 2017 and was exclusive for all Amadeus agents in Nepal.

Winning agents were entitled to FAM trip in Colombo!

Amadeus and Biman Bangladesh Airlines joint promotion inBangladesh

Amadeus and Biman Bangladesh Airlines (BG) held a joint promotion for travel agents in DAC.

The validity of the promotion is from 15th November 2017 till 15th January 2018 and is exclusive for all Amadeus agents in DAC.

Winning agents were entitled to get exciting gifts such as airline tickets to BKK, LED TV, fridge and smart phone.

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Global NewsAcross the Amadeus world

• Amadeus Ventures invests in Situm, an ‘indoor GPS’ startup for travellers at airports, train stations or conference centres

• Biarritz Airport takes the lead in passenger processing technology in France with Amadeus

• 15 airlines in the Middle East & North Africa sign a significant 10-year distribution agreement with Amadeus

• Amadeus and HRS join forces to help companies organise small meetings

• Iconic island airport looks to the future with Amadeus

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Amadeus Ventures invests in Situm, an ‘indoor GPS’ startup for travellers at airports, train stations or conference centresUsers can benefit from smartphone navigation wherever they are in the world, removing the fear of unfamiliar and daunting environments

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Katherine GrassAmadeus Innovation and Ventures

“Improving operations and performance across all parts of the travel sector is a key area of focus for us at Amadeus. By working together with our own teams, developers and startups, we are focused on developing new ways to relieve the tensions that exist for all of us when travelling. Situm offers a really powerful solution and we look forward to having it as part of our investment portfolio and working together to solve some of these challenges,” said Katherine Grass, head of Amadeus Innovation and Ventures”.

Situm’s indoor positioning system (IPS) applies a unique location algorithm, able to use all available sensors in smartphones collaboratively (e.g. Wi-Fi, magnetometer, Bluetooth Low Energy and user movement prediction based on inertial sensors). Global navigation satellite systems (GPS ) often don’t work indoors because the microwaves that GPS uses to identify locations are reduced and scattered by roofs, walls and other objects.

“When travelling, we often find ourselves in new places and unfamiliar surroundings, which can be daunting. By delivering a minimal-infrastructure solution, and harnessing the power of personal mobile technology, we can quickly give travellers reassurance that they can always get to where they need to be” said Víctor Alvarez, CEO and founder of Situm Technologies.

Travellers can download an application using Situm’s indoor GPS to navigate around an airport, train station, museum or gallery. For managers of airports, train stations, conferences or hotels, Situm allows real-time viewing of the staff movements, facilitates better allocation of resources to smooth passenger flow, improves security services, and offers better analytics to improve geo-marketing and targeting.

We are all familiar with arriving in a foreign airport, a huge conference centre complex or busy international train station and feeling lost. Signage doesn’t always help, there’s no one available to ask for help and it’s difficult to spot knowledgeable locals.

Until now, indoor navigation– or “GPS for indoors” – was limited to physical signs, people and large format maps. No longer. With Situm, we can all benefit from our very own personal navigation assistant, on our smartphone or tablet device. So, whether we want to get to the departure gate on time, quickly find the panel session we’re speaking at, or catch that last-minute train, we can do so in the knowledge we won’t get lost along the way.

The Spanish startup provides indoor positioning, tracking and navigation services for many different uses. For example, it can guide visitors inside a large building, track the location of security staff in case of emergencies, or track moving objects inside factories. Situm is the latest startup to benefit from investment by Amadeus Ventures. Thousands of buildings around the world have already used its technology, which provides high location accuracy, up to 1 metre, with the lowest infrastructure investment and complexity for indoor services.

“Improving operations and performance across all parts of the travel sector is a key area of focus for us at Amadeus. By working together with our own teams, developers and startups, we are focused on developing new ways to relieve the tensions that exist for all of us when travelling. Situm offers a really powerful solution and we look forward to having it as part of our investment portfolio and working together to solve some of these challenges,” said Katherine Grass, head of Amadeus Innovation and Ventures.

Amadeus Ventures has co-invested in Situm with Unirisco and Xesgalicia. Amadeus Venturesthe corporate venture arm of Amadeus IT group, is a travel venture program which invests in start-ups sitting at the crossroads of travel and technology. Amadeus launched this initiative in 2014 and Situm is the latest addition to a portfolio that also includes start-ups such as Avuxi, Betterez, Bluesmart, BookingPal, Flyr and Yapta. Amadeus Ventures also invested in Cabify and successfully exited from its investment in 2015.

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Biarritz Airport takes the lead in passenger processing technology in France with AmadeusAmadeus’ common use technology helps Biarritz Airport differentiate by making check-in truly mobile to improve the passenger experience. Adoption of Amadeus ACUS to help the airport manage peak summer demand whilst reducing costs for airlines

Imagine being checked-in at the hotel or at your congress center before you leave for the airport. These are just some of the options now open to Biarritz Airport and its partners for improving the way they serve their passengers passing through the airport each year.

This is all possible thanks to a new partnership between Amadeus and Biarritz Airport to implement Amadeus Airport Common Use Service (ACUS) which will bring agility and flexibility of operations to airlines, ground handlers and passengers. With the unique features of ACUS it will be possible to check-in and process passengers from virtually anywhere.

Importantly for Biarritz, an airport that experiences summer peaks in demand, measures can now be taken to reduce queues and handle demand through more flexible check-in and bag drop operations.

According to Didier Riché, Directeur Général, Biarritz Airport, being able to innovate is critical to servicing and attracting airline customers, “Today, simply offering core airport services and a destination isn’t enough. Airports must recognise the experience they offer is critical to both travellers and airlines. We’re proud to be the first airport in France to break from legacy common use systems so that we can re-think how we service passengers. Amadeus’ technology will play a key role to support us in achieving our objectives of digitalising our operations and building a foundation for mobility and self-services.” Riché continued, “Thanks to off-airport

check-in, we will be able to offer new services that allow travellers to spend more time sight seeing, shopping and enjoying their trip. And while at the airport, faster and simpler check-in means passengers will have more freedom and time at the airport to explore new services such as retail. Amadeus’ technology is enabling us to provide excellent service to our passengers.”

ACUS enables greater flexibility and agility in operations as there is no need to manage any dedicated common use servers at an airport. Airline applications are no longer deployed to local airport workstations so server deployment and local site administration is not required. With

ACUS, airline applications are individually hosted as virtualised applications within a centralised server environment so check-in agents can access and launch any airline application via a web browser rather than only one airline-specific software on dedicated desktop on the airport workstation.

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Yannick Beunardeau, Global Head of Sales and Marketing, Airport IT at Amadeus said, “Biarittz Airport is our first Amadeus ACUS customer in France, which is a major milestone for us. Today, legacy common use platforms are no longer fit for purpose, they require airlines to maintain expensive network links, rely on significant hardware or dated operating systems at the airport, and constrain the evolution of airlines and how passengers are served.”

Beunardeau added, “Airport-related companies can now embrace the capability of the internet - like other industries have done -

thanks to ACUS, and develop a fundamental shift in aviation. Our remote check-in technology is not only a way to improve IT but to improve our customers’ business itself. Airports are realising that by innovating through technology they can gain a competitive edge and add value to both airlines and passengers.”

Thirty four airports across various continents have now signed agreements for Amadeus’ cloud-based Airport Common Use Service (ACUS) technology.

Didier RichéDirecteur Général, Biarritz Airport

Amadeus’ technology will play a key role to support us in achieving our objectives of digitalising our operations and building a foundation for mobility and self-services.”

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15 airlines in the Middle East & North Africa sign a significant 10-year distribution agreement with AmadeusDeal supports the airlines’ vision for distribution and reconfirms commitment to the travel agency channel – from airlines who flew 110 million passengers in 2016.

Amadeus selected for its commitment to continued innovation in travel distribution and partnership approach

15 airlines from the Middle East & North Africa have entered into a 10-year framework agreement with Amadeus for distribution services, negotiated and led by the Arab Air Carriers Association (AACO). The airlines participating in the framework agreement to date carried 110 million passengers in 2016, meaning that these airlines will serve over 1 billion passengers during the 10 year duration of the agreement. The contract follows

a previous 10 year agreement with 13 AACO airlines, signed in 2008.

For the participating AACO airlines, the partnership will drive economies of scale, technological efficiencies and support the airlines’ vision for distribution in the future. Participating AACO airlines will work with Amadeus to explore how to further develop and maximise the potential of Amadeus’ travel agency network, including enhanced merchandising and retailing capabilities.

The agreement comes after an 18-month process during which AACO’s ‘taskforce for future distribution strategies’ carefully assessed a variety of technology and distribution providers according to their ability to support the long-term needs of its member airlines.

Amadeus’ vision, technological capabilities and innovative approach were key deciding factors. A partner with clear commitment to airline distribution, evidenced by ongoing investment and a growing travel agency network, will equip participating AACO airlines with the tools to pursue the right distribution strategy to meet their individual business goals.

Abdul Wahab Teffaha, Secretary General, AACO commented, “This efficient, long-term agreement represents a landmark for a number of AACO members with a technology partner dedicated to supporting new business strategies. This framework secures a solid foundation for those AACO members as they continue to innovate and it will remain open for additional member airlines that wish to join in the future.”

Julia Sattel, Senior Vice President, Airlines, Amadeus said, “We are proud to further deepen our partnership with AACO and its member airlines. Amadeus’ focus on innovation and technology, combined with a partnership approach were in close alignment with the requirements identified by the members of AACO’s taskforce for

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Abdul Wahab TeffahaSecretary General, AACO

“This efficient, long-term agreement represents a landmark for a number of AACO members with a technology partner dedicated to supporting new business strategies. This framework secures a solid foundation for those AACO members as they continue to innovate and it will remain open for additional member airlines that wish to join in the future.”

future distribution strategies. Amadeus’ commitment to evolving airline distribution is demonstrated through its recent IATA NDC Certification as an aggregator and our extensive work on the IATA One Order standard. This deal represents an enormous achievement for Amadeus.”

Maher Koubaa, Vice President, Head of Airline Group, Middle East and Africa, Amadeus added, “Airlines in the Middle East have been some of the most successful in the industry over the past decade. Whether their focus is on providing travellers with a premium product, capitalizing on the region as a hub between Asia and Europe, or pursuing a partnership approach, airlines see the value in an omnichannel distribution strategy, to maximise their sales with travellers across the world. We look forward to working with AACO and its members to best support their growth and to deliver continued value.”

While 15 air l ines have signed the agreement to date, more airlines in this vibrant region will be able to join at a later stage.

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Arranging an event requires high doses of organisation and patience. Corporations tend to leave the larger conferences to the professionals, but for the smaller meetings and events, employees often have to double as event planners.

To help make organising a meeting easier, Amadeus and HRS Global Hotel Solutions (HRS) announce the integration of HRS’ meetago small meeting solution with Amadeus cytric Travel & Expense. This agreement is an extension of a longstanding partnership to distribute the HRS hotel content already available in the Amadeus distribution channel.

The integration of HRS’ meetago service with Amadeus cytric Travel & Expense offers a solution to a decades-old challenge: corralling and managing small meeting spend and streamlining the process used to bid for and book rooms for these gatherings.

Amadeus cytric Travel & Expense users can now channel small meetings and the associated travel through one tool, helping consolidate meeting and travel programmes. The automation helps deliver greater insight, savings and transparency on all elements of a hotel programme.

Employees can also now organise a small meeting at one of HRS’ hotels directly through Amadeus cytric Travel & Expense. At the click of a button, the organiser can prepare one Request for Proposal (RFP) detailing the number of attendees, accommodation requirements, and the necessary meeting room and add-ons such as flip-charts, food and beverages, sending it to multiple hotels.

Amadeus and HRS join forces to help companies organise small meetingsThe integration of HRS’ meetago solution with Amadeus cytric Travel & Expense helps corporations better manage their hotel programme

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From a hotel perspective, hoteliers will be able to automate the RFP responses due to the future integration of Amadeus Group & Event Distribution solution, also known as MeetingBroker, with HRS’ meetago. RFPs are then responded to in a timely manner and the hotel has all the event and guest details in the one system.

Some key benefits include:Fully automated booking and expensing of small events. The event planner, attendees travelling, and the hotelier all

Today’s corporate travel manager seeks to leverage their buying power across all lodging scenarios, said platform, travellers can see the event details on the go through cytric Mobile Companion app. The mobile app also means there is a direct line of communication with meeting attendees to provide support in real time

and during potential disruptions.

“Today’s corporate travel manager seeks to leverage their buying power across all lodging scenarios, said Jason Long, Vice President Global Partnerships at HRS. “This integration, along with meetago’s simplified process for engaging hotels on small meetings, brings one more crucial element into a company’s view as they optimise their programme.”

Arlene Coyle, CCO Corporate Solution Sales and Marketing of Business Travel at Amadeus said: “We all share the need to get out of the office, meet face-to-face, and get inspired on how to grow our businesses together. By partnering with HRS, we can now help organisations and travellers around the world organise small meetings within the same platform, making the process simple, stress-free and efficient.”

“This integration, along with meetago’s simplified process for engaging hotels on small meetings, brings one more crucial element into a company’s view as they optimise their programme.”

Jason LongVice President Global Partnerships, HRS

benefit from using integrated technology, minimising paperwork, phone calls, and manual reporting.

Access to extensive hotel content. Amadeus’ extensive travel content, including HRS’ portfolio of 350,000 hotels, is available in Amadeus cytric Travel & Expense, offering an abundant choice to the planner and travellers. Corporations also benefit from negotiated and discounted rates, such as HRS’ exclusive M&G Club.

Deeper insight to drive cost savings and compliance. All event and travel details are rolled up into one consolidated itinerary, resulting in greater control over the total cost of the event. With an integrated expense management tool, and digital payment solutions, an automated approval and accounting process improves compliance.

Power smarter business travel while on the move. Now with small event bookings on the platform, travellers can see the event details on the go through cytric Mobile Companion app. The mobile app also means there is a direct line of communication with meeting attendees to provide support in real time and during potential disruptions.

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Iconic island airport looks to the future with AmadeusVelana International Airport in the Maldives rolls out Amadeus airport management solutions

Famed for its natural beauty and its reputation as a top honeymoon destination, tourism in the Maldives has grown rapidly over the years to become the country’s largest economic contributor. As a result, Velana International Airport (previously known as Male International Airpor t) is now serving 2 .6 million passengers and over 35 scheduled and chartered carriers annually.

Anticipating an increase in the number of travellers, and to future-proof their business, Velana, the main international airpor t in the Maldives , has now successfully deployed Amadeus’ airport management solutions.

Commenting on the partnership, Adil Moosa, Managing Director, Maldives Airports Company Limited, said, “The recent change in our name to Velana Internat ional Airpor t signifies new beginnings, with new infrastructure developments for the future and we’ve

started by transforming our technology and processes with Amadeus. With the increasing flow of visitors to the Maldives, it was becoming a strain to maintain efficiency and deliver quality experiences due to numerous manual processes.”

Moosa added, “We have been growing steadily over the past decade as tourism has come to the fore, and we really see the value in Amadeus’ technology to help us manage and automate our airport operations. It’s also great that it was accessible to a smaller airport like Velana, we’re already seeing cost savings, reduced delays, and healthier profit margins. More importantly, it has empowered us to continue providing passengers a smooth experience through our ‘gateway to paradise’.”

Through this par tnership, Amadeus has recently deployed Amadeus Airport Operational Database (AODB), to host,

manage, and disseminate complex f light-related information . Amadeus AODB provides complete visibility of flight schedules up to 365 days ahead to accurately forecast passenger and baggage demand. Velana has also implemented Amadeus Airport Fixed Resource Management Solution (RMS) which allows the airport to determine the best resource allocation against its flight schedule.

Together, these two solutions enable the airport to accurately plan an optimised management of its resources far in advance. Velana will be able to make data-driven decisions for precise resource allocation, resulting in better slot adherence and increased on-time performance. The technology has been proven to reduce delays, minimise costs, maximise revenues and increase operational efficiency.

Sarah Samuel, Head of Airport IT Sales, Amadeus Asia Pacific, said, “As we grow our customer base in Asia Pacific, it is key that we are able to service any type or size of airport, anywhere in the region. Our scalable technology fits perfectly with Velana’s plans for future growth without the need for big future investments. This has been an exciting project for us as we have adapted our offer to meet and exceed the needs of our customer. We are proud of the trust that Velana International has placed in us to deliver this market-leading solution.”

Amadeus is currently working with the airport to implement more airport management solutions throughout its journey of digital transformation.

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“The recent change in our name to Velana International Airport signifies new beginnings, with new infrastructure developments for the future and we’ve started by transforming our technology and processes with Amadeus. With the increasing flow of visitors to the Maldives, it was becoming a strain to maintain efficiency and deliver quality experiences due to numerous manual processes.”

Adil MoosaManaging DirectorMaldives Airports Company Limited

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