public transport accessibility - development of ticketing and passenger information systems boris...
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Public transport accessibility -development of ticketing and passenger
information systems
Boris Kadish, PhD.Chairman of the BoardSWD Factory, Ltd.,Member of APC Advisory Board
Advanced ticketing and passengers information systems - the tool that
helps to increase public transport accessibility and transparency in the
modern “Internet” world.
The benefits of modern ticketing and information systems are in line with
the APC Position paper and Bus&Coach Smart Move practical solutions:- Actual coach offerings to customers;
- Online planning;
- Effective and fast ticketing.
Our presence in APC since its foundation allowed us to be up to date with
the latest trends and needs of the industry and gave us valuable
insights to the industry requirements for the information and ticketing
systems.
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Introduction
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Since 2003
Coach operators
www.bezrindas.lvwww.buseurope.eu
Information boards
Nationwide;
Terminal focused; Number of races: ~ 3550
Annual tickets: ~5 Mill
AgenciesTour
operators
Customers
Coach Operators ERP
Terminals
Bus Tickets:
ECOLINES;TOKS;BusTicketPro.
Coach operators
VBTSUnified Passenger Transport
Ticket Sale SystemTerminal
management
Booking offices(33 coach terminals)
Dispatchers
Passengers self-service focus.Loyalty program.Multi currency;Number of races: ~700 Annual tickets: ~0.9 Mill
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5 bus terminals
•www.iticket.lt•www.iticket.lv•www.iticket.ee•www.toks.lt•www.autobusustotis.lt•www.gobaltics.eu
BalticLines;BusTicketPro.
7 agencies sites
loyalty system
Mobile POS terminals
Bus Tickets:
BalticLines;BusTicketPro.
Terminal management
Booking offices(5 coach terminals)
Dispatchers
Agencies
Coach operators
TerminalsCustomers
Since 2009
• Software as a Service mode;
• Own agency network creation;
• SOAP API;
• Off line mode;
• Pre-integrated with:– BusEurope.eu;– BalticLines;– TOKS;– eCoach platform;– Google.Transit;– Yandex.Schedule
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2011
Mobile POS terminals
API
Mobile apps
Bus Tickets:
BalticLines;TOKS;BusTicketPro.
5 bus terminals
Terminal management
Booking offices
Dispatchers
Agencies
Coach operators
agencies sites
Terminals Customers
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2011201223 Coach terminals and coach stations;
Number of races: ~1000 Annual tickets: ~1.5 Mill
implementation
AS NORDEKA, one of the largest Latvian coach company uses the
BusTicketPro system for selling tickets to Airport Express shuttles
Riga City Center – Riga International Airport.
The system is integrated with Ryanair corporate website.
implementation
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• Data exchange according to SIRI;
• Management of regular races and schedules, management of the descriptions of the races;
• Treatment of the non-standard situations related to the race;
• Management of reference objects (statuses of races, currencies, countries, vehicles, stops, discounts, race cancellation reasons);
• Reports;
2011- 2013
SIRI
Manual•Race by day;•Trip planner module.
The pilot of the common information platform that integrates data from information and booking systems of different coach terminals and coach operators on the baseof SIRI standard.
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Coach terminals;
Service providers:
Partner program
White Label Cashier desk
•Look up schedule;•Choose optimal race;•Buy ticket;
•Plan complex trip;•Buy ticket package.
•Look up schedule;•Choose optimal race;•Buy ticket.
Customers:
•2500 destinations;•22 countries;•More than 120 coach operators.
Coach operators;
Ticketing sites;
Application Program Interface
2012
All our solutions are created on the base of the open architecture that
allows us to tune and scale them according to the changing customer
demands and industry trends.
2003 – BalticLines – terminal focused system;
2009 – TOKS –self service oriented system;
2011 – eCoach integrated information platform;
2011 – BusTicketPro – cloud system, Software as a Service;
2012 – BusEurope – integrated ticketing platform based on cloud technology.
Our approach allows us to enrich earlier systems with the latest IT
development according to the customer needs for new functionalities.
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Ticketing and information systems is one of the major tools that helps to
increase attractiveness and accessibility of bus&coach passenger
transportation.
Systems provide coach terminals and coach operators with the ability to
supply passengers with real time actual information and offer to purchase
tickets in line with the modern “electronic” lifestyle.
Once the passenger is informed about wide variety of bus&coach offers
he/she is more likely to make smart choice…
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Thank you!
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Boris Kadish, Ph.D,SWD Factory Chairman of the Board,Member of APC Advisory Board.
e-mail: [email protected]