public services… reinvented! vasilis koulolias, director

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Public services… Reinvented! Vasilis Koulolias, Director

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Page 1: Public services… Reinvented! Vasilis Koulolias, Director

Public services… Reinvented!

Vasilis Koulolias,Director

Page 2: Public services… Reinvented! Vasilis Koulolias, Director

Context

Page 3: Public services… Reinvented! Vasilis Koulolias, Director

Government=vending machine?

Page 4: Public services… Reinvented! Vasilis Koulolias, Director

Public Services for Public Value

Public Services: Services offered to the general public and/or in the public interest with the main purpose of developing "public value »

Public Value: The total societal value that cannot be monoplized by individuals, but is shared by all actors in society and is the outcome of all resource allocation decision

Page 5: Public services… Reinvented! Vasilis Koulolias, Director

Authorize

Create

Measure

Authorisation is the process of answering the what question: What purpose does this service will fulfil?

Create is about answering the how question: What form of service delivery will meet public expectations and allow for continuous improvement?

Measure is about answering the success question: How do we know if this service has achieved its objectives.

Dynamics of Public ValuePU

BLI

C V

ALU

E

Page 6: Public services… Reinvented! Vasilis Koulolias, Director

Citizen centric – digitaly enabled

Page 7: Public services… Reinvented! Vasilis Koulolias, Director

…approach: Open and Collaborative Government

Open Data

Open ServicesOpen Decisions

Open Gov

CollaborationTransparency

Participation

Page 8: Public services… Reinvented! Vasilis Koulolias, Director

… in context!

Page 9: Public services… Reinvented! Vasilis Koulolias, Director

… a decentralized approach to public administration!

• Main challenge is the coordination of public entities:

o 67 independent agencies that run day to day operations

o 290 municipalities + regional government

Page 10: Public services… Reinvented! Vasilis Koulolias, Director

While there is pressure to:– Improve IT management– Increase IT maturity– Increase capacities to run IT projects– Produce strategies for IT provision– Increase their capacities to deal with major change

– Improve the capacities to better assess how the agencies use public means

Page 11: Public services… Reinvented! Vasilis Koulolias, Director

… private – public – research collaboration!

Page 12: Public services… Reinvented! Vasilis Koulolias, Director

eGovlab & triple helix model

Page 13: Public services… Reinvented! Vasilis Koulolias, Director

Private Sector

Research & Academia

Public Sector

eGovlab2014

2015

67 agencies290 municipalities

21 counties

2015towardsnextprogrammecycle…

eGovdolab

Page 14: Public services… Reinvented! Vasilis Koulolias, Director

preliminaryanalysis

proposal

acceptance

RFP

PROJECT MANAGER

DIRECTOR

step2

presentation

Public/Private/RD/Citizens

Concept co-creation eGovlab PM

step1

Assigned to R&D

Requirements

design

developmentPM Coordination

Sign off phases

step3

Acceptance

Citizen Consultations

step4

Admini

strati

on

Legal

Financ

ial

Co-production….life-cycle

Page 15: Public services… Reinvented! Vasilis Koulolias, Director

… the challenge!

Page 16: Public services… Reinvented! Vasilis Koulolias, Director

…key elements of the digital agenda are:

– to Simplify public services – to Open up public services– to Increase public service efficiency

Page 17: Public services… Reinvented! Vasilis Koulolias, Director

• World class public service built on digital opportunities

• Easier/simpler every day life for the citizens

• Open governance that supports innovation and citizen participation

• Better quality and efficiency in governance

Goals of the Government

Page 18: Public services… Reinvented! Vasilis Koulolias, Director

… based on life events!

Page 19: Public services… Reinvented! Vasilis Koulolias, Director

Such as:– Moving to a new home or building one…– Getting a drivers license or buying a car…

– Going to school…– Starting a company…– Running a company…– Losing and finding a job…– Engaging in legal procedures…

Page 20: Public services… Reinvented! Vasilis Koulolias, Director

• Smarter e-services and apps• Enabling a triple helix model• More support to governmental agencies• Better control and follow up• Cooperation with the municipalities

This requires a joint effort towards digital services

Page 21: Public services… Reinvented! Vasilis Koulolias, Director
Page 22: Public services… Reinvented! Vasilis Koulolias, Director

Thank you for your attention!Vasilis Koulolias,Director

[email protected]