public service 2.0 manila june 2010
DESCRIPTION
Presentation to CIO Forum Public Service 2.0 - from e-government to e-governance Manila, June 2010TRANSCRIPT
International Best Practice
Public Service 2.0Makati, Philippines
22 June 2010Laurence Millar
The state of the Internet today
Topics Citizen Expectations Service Delivery Open Government Data Cloud Computing Conclusions
Citizen expectations
Digital Natives…
…into the workplace
GovernmentService Delivery
banks?
Industrial age Information age
e-sites?
Airlines?Government?
Government?
Where are you on the journey to the information age?
What do Citizens want?INFORMATION
Current and up-to-date Easy to Find In plain English
TRANSACTIONS
Privacy protected Easy to Find Wholly Online
http://www.e.govt.nz/resources/research/Quant2008
Service Integration
From here….
To here…
Networked
Coordinated
Accessible
Open Government Open Data
Many Eyes
Swivel
Winner of AppsforAmerica2 from the Sunlight Foundation
Changing demographics
Open data
Data that is available in the “right” way:
CompletePrimaryTimelyAccessible
Machine processableNon-discriminatoryNon-proprietaryOpen reuse licence
Adapted from http://wiki.opengovdata.org/index.php?title=OpenDataPrinciples
Government must shift….
From Retail…
… to Wholesale
Why should we free our data?
People have funded the collection of the data, and want/are entitled to access it
Public access improves quality Marginal cost of distribution is minimal Agencies do not have the resources or the
innovative skills to respond to the variety of needs/uses of the data
Increases economic and public value
How do we set it free?
Located at http://www.e.govt.nz/policy/information-data/nzgoalframework.htmland http://www.e.govt.nz/policy/information-data/framework.html
Data catalogues
Cloud Computing
32
Cost reduction
Replace Cloud Computing
30%
0%
60%
90%
100%
Facility Cost
MaintenanceCost
Initial Cost
Save 70%
33
Time to Market
Design DeployProcure Configure
Save 60-70%
On-premise
Cloud
Japan Post CRM
• 24,000 post offices• 40,000 users• 2 months development
Apps.gov
Conclusions
Conclusions Citizens expect the same level of on-line
service from government as they get in the private sector – focus on the individual.
CIOs need to release more resources (in times of fiscal pressure) to front line service delivery that meets these expectations.
Open government data and cloud computing deliver real value for Public Service 2.0, and are also options to create more capacity for service delivery.
Questions?
Thank you
Attributions Slide 2 http://www.youtube.com/watch_popup?v=5o9nmUB2qls slide 4 http://capam.org slide 5 http://farm1.static.flickr.com/5/10691618_29b2d430fb.jpg
http://www.physorg.com/newman/gfx/news/hires/worldspoordr.jpg slide 6 http://www.flickr.com/photos/olpc/2674419974/ http://farm4.static.flickr.com/3611/3363073562_8c0f20776a.jpg
http://upload.wikimedia.org/wikipedia/commons/5/56/OLPC_pilot_Thailand_-_Ban_Samkha_05.jpg slide 7 http://lh6.ggpht.com/_tfBmKYqH1bw/Sm8uYggQl4I/AAAAAAAADQ0/wxvDAWt_z4g/s720/laptops.jpg slide 8 http://fervr.net/fervr_media/groupmedia/home/2009/02/01/actually_yes_the_world_does_revolve_around_me.jpg Slide 10 http://yeskarthi.files.wordpress.com/2008/02/03.jpg slide 11 © istockphoto.com licensed for use by Laurence Millar only slide 12 http://www.old-print.com/mas_assets/full/3161906909A.jpg slide 13 http://www.med.govt.nz slide 14 http://www.airnz.co.nz slide 19 http://www.imamrs.com/ slide 21 http://groups.google.co.nz/group/nzopengovtbarcamp slide 22 http://www.wordle.com slide 23 http://www.manyeyes.com slide 24 http://www.swivel.com slide 25 http://www.datamasher.org/ slide 26 http://www.youtube.com/v/BPt8ElTQMIgvv
http://www.gapminder.com slide 28 http://www.flickr.com/photos/gettysgirl/3537413538/ slide 29 http://www.smh.com.au/ffximage/2007/10/08/QueenVicMarket_wideweb__470x312,0.jpg
http://aquirkyblog.com/wp-content/uploads/2009/09/Wholesale.jpg slide 30 http://www.ssc.govt.nz slide 31 http://data.gov http://open.org.nz http://data.govt.nz http://data.gov.uk http://data.gov.au slides 35-37 http://www.meti.go.jp/ slide 38 http://apps.gov slide 39 http://media.photobucket.com/image/think%20ahead/montys_python/Thinkahead.png?o=2
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