public sector innovation show · public sector innovation show 2020 public sector innovation show....

PUBLIC SECTOR INNOVATION SHOW 2020

PUBLIC SECTOR INNOVATION SHOWDESIGNING AND DELIVERING CITIZEN-CENTRIC GOVERNMENT SERVICES

FEBRUARY 25, 2020 OTTAWA CONFERENCE AND EVENT CENTRE, OTTAWA

2020


Our event is proudly supported by

Innovation, Science and Economic Development Canada / Innovation, Sciences et Développement économique Canada (ISDE)

Public Services and Procurement Canada (PSPC)/ Services publics et Approvisionnement Canada (SPAC)

Shared Services Canada / Services partagés Canada

Transport Canada / Transports Canada


Topic focus areasA structured breakdown of topics designed around you and your workplace industry.

Canada’s Digital Strategy outlines a strong focus on resourcing, productivity, workforce and culture to ensure the success of new citizen and business focused initiatives. To assist government departments and agencies in achieving this, the Public Sector Innovation Show program 2020 includes a specialist focus stream on skills development to support greater capability as the demand for government services continues to grow. Topics include attracting, developing, retaining and engaging a diverse range of talent, the future of work, effective multigenerational workforce management, employee engagement, leadership and remote working arrangements.

People

Doing more with less is an ongoing goal for the public sector. A key strategy to achieve this is back-office-transformation and transforming existing processes to deliver better and more efficient services. This specialist stream will focus on enhancing lean and agile process transformation, automating processes and simplifying digital access to a broader range of services, to enable scale, better responsiveness and multi-channel service delivery.

Processes

Technology plays a critical role in transforming government. Topics to be discussed in this specialist stream will include incorporating leading edge technology. AI, chatbots, automation and robotics, rapid machine learning, and how to utilize loT, cloud and other emerging technologies to achieve a more efficient public sector. Another core focus will be on how to best balance cyber risk and resilience while maintaining organizational effectiveness and complying to privacy laws.

Technology


Who will you meet?Connect and share innovative ideas with over 200 public sector leaders from a broad spectrum of sectors, including:

Administrative Services and Contestability

Customer Experience and Citizen Centric

Service DesignInformation Technology

Finance and Procurement

Business Transformation, Innovation and Process

Improvement

Shared Services, Corporate Services and

Business Services

Operations and Strategy

Digital Transformation

Human Resources and Workforce Planning

and Management

Information and Data Management

and Analytics


SpeakersListen to in-depth talks lead by industry-leading experts as they share insight and refresh your knowledge.

Imraan Bashir

Executive Director

Treasury Board of Canada Secretariat

Aaron SnowCEO

Canadian Digital Service

Tammy Labelle

Chief Information Officer

Public Services and Procurement

Canada

Shannon Archibald


Shared Services Canada

Hillary Hartley

Chief Digital Officer and Deputy Minister

Responsible for Digital Government

Ontario Public Service

MatthewMendelsohn

Deputy Secretary to the Cabinet for

Results and DeliveryPrivy Council Office

ElizabethRhodenizer

Chief Information Officer and Director

GeneralPublic Service Commission of

Canada

Christopher Baird

Senior Director for the Innovative Solutions Canada

(ISC) ProgramISED

Karin Fuller

Outreach and Engagement for

Open GovernmentTreasury Board Secretariat of

Canada

Surinder Komal

Director GeneralPublic Services

and Procurement Canada

Valerie Thomas

Lead, Talent Mobility Strategist

Treasury Board Secretariat of

Canada

Keith Jansa

Executive Director CIO Strategy

Council

Patrick Daigle

Senior Product Manager, Cloud Native

VMware

Nick Scott

Executive Director, Open Government

& InnovationGovernment of New

Brunswick

Nathalie Lemieux

Director, Translation Bureau

Public Services and Procurement

Canada

Holly Saulou

Executive Director, Telecommunications

& Workforce ReImaginedOffice of the

Corporate Chief Information Officer and

TelecommunicationsOCCIO&T

Service Alberta

RobWood

Managing Partner - Business

Koan Analytics

TJ Stidwill

Associate Partner, Public Sector Cognitive Process

TransformationIBM

Frederic Papillon

Senior Outreach Officer at Innovation Canada’s ExploreIP,

Canada’s IP Marketplace

ISED

Dominique Bohn

Chief Officer, Digital Innovation Office Government of

Alberta

Ashley Casovan

Executive DirectorAI Global

Joel Martin

Senior Director, Research & Development

National Research Council Canada

Vik Pant

Chief Science Advisor

Natural Resources Canada

Stéphane Guidoin

Directeur, Laboratoire d’innovation urbaine

Ville de Montréal

Lauren Hunter

Chief Architect, Talent Cloud

Treasury Board of Canada Secretariat

KirstenTisdale

Managing Partner of Canada’s

Government and Public Sector (GPS)

EY

Urvashi Dhawan-Biswal

Senior Director, Digital Design Branch, Digital Transformation Service Sector

ISED

Nathalie Kachulis

Director General, Strategic Business

Integration Directorate

CRA


Speakers (continued)Listen to in-depth talks lead by industry-leading experts as they share insight and refresh your knowledge.

Natalie McGee

Executive Director, Enterprise Strategic

PlanningOffice of the Chief Information Officer, Treasury Board of

Canada Secretariat

Peter Yendall

Director General, Strategy, Business

Integration and Change Management

Canada Border Services Agency

BenoîtLong

Senior ADM, Transformation and Integrated Service

Management BranchEmployment and Social Development Canada

Stephen Gordon


Office of the Auditor General of British Columbia

Michael KlubalNational

Industry Leader, Infrastructure, Government &

HealthcareKPMG Canada

Michael López

Managing DirectorEY

Anthony Toric

Senior Manager, Technical Solutions

BlackBerry

Jennifer Lopes

Senior Strategist, Outreach &

Partnerships at Innovation Canada

ISED

Christine Hagyard

Senior ManagerOntario Digital

Service

Lydia Lee

Partner, National CIO Advisory and Digital

Health LeadKPMG

Eric Swedersky SVP Delivery

and Public SectorSecureKey

Jonathan Benett

Technical Director for Digital

Government SolutionsAdobe

MichaelKalin

Director, Service Insights and

Experimentation (Pier SIX)

Immigation, Refugees and

Citizenship Canada

Bob Osborn

CTO, Federal Public Sector

ServiceNow

Marcelo Gavazzi

Senior Solutions Engineer

Blue Prism Software

Susan Ingram

Director General, Change Management,

Leadership & Organizational

Readiness, Transformation & Integrated Service

Management BranchEmployment & Social Development Canada

Philippe Johnston

Director General, Digital Services

DirectorateTransport Canada

Brad Kramer

Solutions EngineerAtlassian

Laurie Cook

Vice President of Public Sector

Blue Prism Software

Julio Villalta

Director of IoT Products,

TransportationTELUS

George McDonaldChief Digital

Enforcement Officer, Commissioner’s

OfficeCompetition Bureau

Peter Meister

Head of Product Management, Hitachi

Cloud Accelerator Platform

Hitachi Vantara


Agenda Morning Plenary8:00am REGISTRATION AND WELCOME BREAKFAST

9:00am WELCOME FROM PUBLIC SECTOR NETWORK

9:10am

OPENING REMARKS FROM THE CHAIRAchieving a more agile and innovative public sector

Michael Klubal, National Industry Leader, Infrastructure, Government & Healthcare, KPMG Canada

9:25am

KEYNOTE ADDRESSTowards a Digitally-Enabled Public Service

Aaron Snow, CEO, Canadian Digital Service

• Creating a digitally skilled and empowered public sector workforce• Gaining organization-wide support for digital initiatives• Keeping skills relevant to the world and work around us – what initiatives can help the public sector to

adapt and thrive?

9:45am

Creating a Culture of Innovation

Dominique Bohn, Chief Officer & Assistant Deputy Minister, Digital Innovation Office, Government of Alberta

• Taking a human-centred approach to digital transformation• Fostering a whole of public sector culture of innovation and continuous improvement• Expanding beyond technology: understanding digital as a business exercise that requires a government-

wide scale• A guide to becoming iterative and increasing flexibility in a public sector environment

10:10am

PARTNER SESSION - ServiceNowHow AI will change the Public Sector

Bob Osborn, CTO, Federal Public Sector, ServiceNow

• Machine learning and artificial intelligence are transforming every private sector industry they touch. Whether classifying information, predicting outcomes, detecting fraud, or just automating processes, the impact of such technologies is transformative. Adoption in the public sector has been slow for a variety of reasons—from trust concerns to uncertainty about how and where to deploy it. In this session, Bob Osborn, CTO Federal Public Sector at ServiceNow, draws on lessons learned across a wide range of industries and customers to explore the opportunities—and challenges—of this groundbreaking technology. You’ll leave armed with the confidence and understanding you need to begin your AI journey.

10:30am NETWORKING BREAK IN THE EXHIBITORS’ HALL


PEOPLE STREAM PROCESS STREAM TECHNOLOGY STREAM

11:00am: OPENING REMARKS FROM THE CHAIR

Creating a modern workforce to have a fit for purpose public sector in a rapidly changing world

Michael López, Managing Director, EYKristen Tisdale, Managing Partner of Canada’s Government and Public Sector (GPS), EY


Re-imagining Government Processes - bridging People and Technology in a complex, increasingly digital environment

Rob Wood, Managing Partner - Business, Koan Analytics


Incorporating leading edge technology to achieve a more efficient public sector

Jonathan Benett, Technical Director for Digital Government Solutions, Adobe

11:15am: SPOTLIGHT ON TALENT CLOUDThinking Differently about Talent Management in the Public Sector

The GC Talent Cloud project will test the viability of a new model for recruiting and mobilizing talent in the Public Service. The goal is to allow government hiring managers the chance to rapidly and effectively staff for project-based work, while improving the employment opportunities and hiring experience for applicants. GC Talent Cloud uses behavioural psychology, user-testing and a new approach to credential recognition to create a staffing model optimized for the digital age. Get the latest on this new tool during this interactive presentation.

Lauren Hunter, Chief Architect, Talent Cloud, Treasury Board of Canada SecretariatValerie Thomas, Lead, Talent Mobility Strategist, Treasury Board of Canada Secretariat

11:15am: GOVERNMENT KEYNOTEDigital Collaboration: The OpenPMO

Stephen Gordon, Chief Information Officer, Office of the Auditor General of British Columbia

• Our future is inter-jurisdictional, inter-organisational, collaboration• We can leverage Open Data principles to bring us together• Lets work together, better, in a digitally enabled world

11:15am: PANEL DISCUSSION AI in Government – Risks & Rewards

Natalie McGee, Executive Director, Enterprise Strategic Planning, Office of the Chief Information Officer, Treasury Board of Canada SecretariatVik Pant, Chief Science Advisor, Natural Resources CanadaJoel Martin, Senior Director, Research & Development, National Research Council CanadaAshley Casovan, Executive Director, AI GlobalPanel Chair: Jonathan Benett, Technical Director for Digital Government Solutions, Adobe

• Exploring new forms of AI and its practical applications in government • Making the best use of AI: deciding when to automate and when to augment -

what factors should drive your decisions? • Ethical considerations and risk mitigation: what can your department do to

avoid unintended consequences of AI implementation?

11:45am: PARTNER SESSION - Blue PrismThe Future of Work: How Intelligent Automation is Creating

Value for Public ServantsMarcelo Gavazzi, Senior Solutions Engineer, Blue Prism

11:35am: PARTNER SESSION - TELUSTransforming processes to deliver better

and more efficient servicesJulio Villalta, Director of IoT Products, Transportation

11:50am: PARTNER SESSION - BlackBerryBridging the Gap Between Zero Trust and Zero Touch

Anthony Toric, Senior Manager, Technical Solutions, BlackBerry

12:05am: PANEL DISCUSSION Driving digital government through culture change

Peter Yendall, Director General, Strategy, Business Integration and Change Management, Canada Border Services AgencyPhilippe Johnston, Director General, Digital Services Directorate, Transport CanadaMatthew Mendelsohn, Deputy Secretary to the Cabinet for Results and Delivery, Privy Council OfficeHolly Saulou, Executive Director, Telecommunications & Workforce ReImagined, Office of the Corporate Chief Information Officer and Telecommunications, OCCIO&T, Service AlbertaSusan Ingram, Director General, Change Management, Leadership and Organizational Readiness, Transformation and Integrated Service Management Branch, Employment and Social Development CanadaPanel Chair: Michael López, Managing Director, EY

• Workforce and culture — driving modern workforce practices by strengthening digital skills in the public sector

• Collaborate, communicate, connect – envisioning the workplace of the future

11:55am: PANEL DISCUSSION Operationalizing Innovation: Initiatives in Place, Lessons Learned and Future Thoughts to Achieve Public Sector Transformation

Nick Scott, Executive Director, Open Government & Innovation, Government of New BrunswickMichael Kalin, Director, Service Insights and Experimentation (Pier SIX) Immigration, Refugees and Citizenship CanadaKarin Fuller, Outreach and Engagement for Open Government, Treasury Board Secretariat of CanadaChristine Hagyard, Senior Manager, Ontario Digital ServiceStéphane Guidoin, Directeur, Laboratoire d’innovation urbaine, Ville de MontréalPanel Chair: Rob Wood, Managing Partner - Business, Koan Analytics

• Spotlight on Open Government and Open Data - exploring what’s possible by making government more accessible to everyone

• Ideate, iterate, innovation: exploring innovation labs in government• How to get leadership and teams on board with initiatives: ensuring buy-in

and support

12:10pm: GOVERNMENT KEYNOTEEnabling Government Transformation with Pragmatic Security

Imraan Bashir, Executive Director, Cyber Security & Digital Identity, Treasury Board of Canada Secretariat

• Towards a balanced, risk-based approach to cyber security• Looking at examples of practical security measures• Taking an enterprise-wide approach to cyber security• Creating a security assurance model where security is built in – not tacked on• Training people and changing the culture – how can IT support?

Agenda Specialist Streams


Agenda Specialist StreamsPEOPLE STREAM PROCESS STREAM TECHNOLOGY STREAM

12:45pm: GOVERNMENT KEYNOTEDeveloping the Public Sector Leaders of Tomorrow – Fostering Growth and Innovation in a Time of Rapid Change

Benoît Long, Senior ADM, Transformation and Integrated Service Management Branch

• Investing in skills development to support greater capability as the demand for government services continue to grow

• Fostering inclusion to build a culture and reputation that attracts, develops, retains and engages a diverse range of talent

• Trailing new approaches to mobilizing multi-skilled teams• Leveraging technology and human behaviours to foster innovation and

increase employee engagement

12:35pm: PANEL DISCUSSIONPublic sector processes to facilitate collaboration, innovation and coordination

• Enhancing the use of leading edge data and digital and methodological tools to inform better policy and program outcomes

• Automating manual business processes to accuracy and speed of financial and personnel data processing

• Creating opportunities to learn new skills, increase capabilities and refocusing energy on higher priorities

• Thinking creatively about how to deliver better quality services at lower cost

Surinder Komal, Director General, Public Services and Procurement CanadaTJ Stidwill, Associate Partner, Public Sector Cognitive Process Transformation, IBMNathalie Kachulis, Director General, Strategic Business Integration Directorate, Canada Revenue AgencyGeorge McDonald, Chief Digital Enforcement Officer, Commissioner’s Office, Competition BureauPanel Chair: Rob Wood, Managing Partner - Business, Koan Analytics

12:30pm: PANEL DISCUSSIONRevolutionizing technology use in the public sector

• Automating services through use of AI, machine learning, chatbots, blockchain, AI and more

• How to best utilize IoT, cloud and other emerging technologies• How to best balance cyber risk and resilience while maintaining

organizational effectiveness and complying to privacy laws • Optimizing business processes to eliminate non-value-add work to focus

on innovation and better service outcomes• What will be the next big thing?

Nathalie Lemieux, Director, Translation Bureau, Public Services and Procurement CanadaEric Swedersky, SVP Delivery and Public Sector, SecureKeyUrvashi Dhawan-Biswal, Senior Director, Digital Design Branch, Digital Transformation Service Sector, Innovation, Science and Economic DevelopmentPeter Meister, Head of Product Management, Hitachi Cloud Accelerator Platform, Hitachi VantaraPanel Chair: Jonathan Benett, Technical Director for Digital Government Solutions, Adobe

1:00pm: NETWORKING LUNCH BREAK

PEOPLE STREAM PROCESS STREAM TECHNOLOGY STREAM

2:00pm: ROUNDTABLE DISCUSSIONS

1. Smart Office for the Office of 2020 and Beyond - Exela Technologies2. Planning for a 21st century workforce - Blue Prism3. Transitioning to a digital culture and mindset to foster innovation and

collaboration - EY Canada4. Emerging leadership paradigms in public sector management - getting

the most out of your team - KPMG Canada


1. Big Data & Analytics – unlocking the power of information - Tableau2. Incorporating citizen feedback and human-centred design to help identify

improvements to service delivery - Atlassian3. Mastering process automation to achieve better service delivery - TELUS4. Digital service delivery and engagement - Koan Analytics5. Making better use of shared and common service platforms - ServiceNow


1. Innovation tools and technology - Adobe2. Cloud for Government - OnX3. Building a culture of cyber security awareness - BlackBerry4. Data and Workflow Migration - Hitachi Vantara5. Legacy System Modernization - VMWare6. Process Automation - OpenText


Agenda Afternoon Plenary

3:00pm

PANEL DISCUSSION: The Evolving Role of the CIO

Shannon Archibald, Chief Information Officer, Shared Services CanadaTammy Labelle, Chief Information Officer, Public Services and Procurement CanadaKeith Jansa, Executive Director, CIO Strategy CouncilElizabeth Rhodenizer, Chief Information Officer and Director General, Public Service Commission of CanadaHolly Saulou, Executive Director, Telecommunications & Workforce ReImagined, Office of the Corporate Chief Information Officer and Telecommunications, OCCIO&T, Service AlbertaPanel Chair: Lydia Lee, Partner, National CIO Advisory and Digital Health Lead, KPMG

• How is the CIO role expanding beyond IT?• In what ways can CIOs champion enterprise-wide transformation?• What are the key leadership skills required to excel in the CIO role?• Sharing lessons learned and a vision for the future

3.40pm

KEYNOTE ADDRESS Advancing the Mission of Making Government Simpler, Faster and Better

Hillary Hartley, Chief Digital Officer and Deputy Minister Responsible for Digital Government, Ontario Public Service

• Spotlight on the Simpler, Faster, Better Services Act 2019• Turning your mission into a reality – sharing best practices from Ontario Digital Service• Exploring the skills that will be critical for leaders in today’s digital environment

4.00pm

PARTNER SESSION - AltlassianManaging, leading and delivering core public services with the latest technology

Brad Kramer, Solutions Engineer, Atlassian

Agile transformations in Government can be successful. Come learn about:• Challenges and obstacles you may encounter• Strategies and tips for transformation success• How Atlassian can help

4:20pm

ACCESSIBLE GOVERNMENTUnlocking the ability to innovate

Christopher Baird, Senior Director for the Innovative Solutions Canada (ISC) Program at ISEDJennifer Lopes, Senior Strategist, Outreach & Partnerships at Innovation Canada, ISEDFrederic Papillon, Senior Outreach Officer at Innovation Canada’s ExploreIP, Canada’s IP Marketplace at ISED

• This panel will showcase how Innovation Canada is streamlining Government supports to make them more accessible. The GoC is a business–friendly government that is works to help Canadian businesses grow and give them a competitive edge in accessing customers and opportunities in the global marketplace. Join the Innovation Canada panel as they discuss how their initiatives help businesses start up, scale up and access new markets.

4:40pm CLOSING REMARKS FROM THE CHAIR

4:45pm NETWORKING RECEPTION

6:00pm CLOSE


SponsorsPlatinum

Gold

Bronze

SME

Networking Reception Sponsors

Silver


BO

OK

ING

PubSecNet Ltd (747518116RC0001) is a Canadian corporation and part of the Global Public Sector Network Group

95b Summerhill Avenue, Toronto, ON, M4T 1B1

P +1 647-969-4509E [email protected]

CONNECTING GOVERNMENTWWW.PUBLICSECTORNETWORK.CO

public sector innovation show · public sector innovation show 2020 public sector innovation show....

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