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TRANSCRIPT
SAP Operational Process Intelligence Achieve Process Visibility
Tarun Kamal Khiani, Product Management, SAP SE
June 2016
Public
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Agenda
Overview
Demo: Purchase to Pay
Customer Success Stories
What’s new with SAP Operational Process Intelligence 1.0 SP12
Summary
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The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the
permission of SAP. This presentation is not subject to your license agreement or any other service or subscription
agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related
presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation
and SAP's strategy and possible future developments, products and or platforms directions and functionality are all
subject to change and may be changed by SAP at any time for any reason without notice. The information in this
document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This
document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied
warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational
purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this
document, except if such damages were caused by SAP´s willful misconduct or gross negligence.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements,
which speak only as of their dates, and they should not be relied upon in making purchasing decisions.
Legal disclaimer
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Key Themes for Digital Transformation Digital Transformation: The SAP User Community Perspective
Source: Digital Transformation: The SAP User Community Perspective
© 2016 ASUG and DSAG
https://www.asug.com/discussions/servlet/JiveServlet/previewBody/44331-102-1-
65780/2016_Digital_Transformation_WP.pdf
More Data, Better
Analytics & New
Business Models
Device Diversity, Simplicity &
Omni-presence
New User
Experiences
Computing without
Borders
Business Process
Renewal
Talent & the Future of Work
Privacy, Security &
Intellectual Property
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Business Process Renewal Strong requirement from Digital Transformation
How are your critical
business processes operating?
Reinvent former old, siloed processes
Create net new processes
Capitalize new business models
Cross the traditional walls
of your enterprise
Reengineer, outsource or
obliterate processes
Source: Digital Transformation: The SAP User Community Perspective © 2016 ASUG and DSAG
https://www.asug.com/discussions/servlet/JiveServlet/previewBody/44331-102-1-65780/2016_Digital_Transformation_WP.pdf
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The fitness tracker for your business processes SAP Operational Process Intelligence
Visibility – control the current and future shape of
processes in real-time and their metrics
Insights – intelligent insights into all relevant information
and activities
Actions – sense and act accordingly, ahead of critical
situations
Demo Purchase-to-Pay
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Türk Telekom: Gaining Real-Time Visibility in Procurement
Shared Services with SAP® Operational Process Intelligence
Organization
Türk Telekom Group
Headquarters
Ankara, Turkey
Industry
Telecommunications
Products and Services
Fixed-line telephony, mobile
telephony, Internet, digital
television, Wi-Fi
Employees
>34,000 worldwide
Web Site
www.turktelekom.com.tr
Partner
Accenture
www.accenture.com
Incture Technologies
www.incture.com
Objectives
Streamline procurement operations across three group companies
Establish global procurement office
Why SAP
Intelligent business operations bundle from SAP to answer Türk Telekom’s need for complex process orchestration and monitoring
Resolution
Established central sourcing software based on the SAP® Supplier Relationship Management application
Extended standard procurement processes based on SAP Process Orchestration technology
Defined more than 40 key performance indicators (KPIs) to monitor procurement processes in real time based on SAP Operational Process Intelligence software powered by SAP HANA® , for example, overall process cycle time, time taken between process milestones, number of completed and open procurement processes, and percentage of processes likely not to be completed on time
Benefits
Immediate identification and proactive resolution of potential delays in procurement processes
Streamlined procurement processes
Real-time visibility into the status of all procurement processes
1 Global procurement system
5 Systems providing procurement-related data centrally monitored in SAP Operational Process Intelligence
100% Process transparency
“With SAP Operational Process Intelligence software we can see in real time the status of our
procurement processes – on an aggregated as well as a line-item level. This lets us detect potential
bottlenecks or issues in the process – allowing us to further streamline our procurement activities.”
Ersan Meriç, Procurement & Development Director, Türk Telekom Group
43016 (16/03) This content is approved by the customer and may not be altered under any circumstances.
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Significant, measurable value for the customer Purchase-to-Pay (P2P)
Areas of Improvement Savings
Improved Time to Resolution 506,383 €
Improved Access to Process Information 372,340 €
Improved Completion in Time 2,234,043 €
Improved Process Automation 1,691,319 €
Total Savings 4,804,085 €
Purchase Orders p.a.: 400,000
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Ensure well-operated critical business processes across Industries
with SAP Operational Process Intelligence
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Real Time Operational
Intelligence
SAP Operational Process Intelligence - Services
HANA
Operations Manager
BPM
Process Integration
Process Façade (open standard)
Events
SAP ESP
Streaming events
Process Data Sources
Cloud Apps
3rd Party – Non Event Enabled Source Machine
Data
SAP Transactions via Process Observer
Business Workflows
SAP Business Suite
3rd Party Event Source
SAP Operational Process Intelligence – Operational Workspace
My
Processes
Phases
Milestones Real-time
Metrics Alert
Business
Situations
Correlation
SAP Operational Process Intelligence powered by SAP HANA High Level Architecture
Replication via SAP Data
Services, SLT or SDI
Visibility
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3 simple steps to create a Smart Process Application a model-driven approach for iterative development
generate
business scenario
discover
end-to-end big process 1 configure
business scenario 2 3
process fragments can be
of many varieties –
structured, semi-
structured, unstructured
process façade provides
abstraction across process
platforms
define correlation
conditions
configure goals, phases
and milestones
define process metrics and
KPIs
define actions, checklists
and business situations
check and activate
generate business
scenario
What’s New
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Support for hierarchies enable process operators to gain visibility across business objects that are part of the end to end
process. Business objects can have a parent-child or 1:n or n:m or 1:1 relationship.
The prime goal is to track the progress of a process that spans across business objects that have a relationship.
For example, process operators gain real-time visibility on purchase requests and associated request for proposals.
Deeper Process Insights Support for Hierarchies
New
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Real-time process visibility across SAP and non-SAP Enhanced support for integration centric scenarios
New
If the end to end process involves messages from SAP Process Integration (SAP PI) then the following options can be used
Search, drag and drop of message flows from SAP PI onto the business scenario where message flow is the only participant or one of the
participants of the end to end process and map it to the replicated.
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Process Excellence for the digital age Deeper Integration with SAP Process Mining by Celonis
SAP Process Mining
by Celonis
Insight to Action
• Actionable Insights to steer the process forward
• Process Visibility to identify issues in operations
• Process Analytics to understand the impact during and after
process transformation
Insight to Design
• Discover the as-is process
• Root causes for process inefficiency
• Transformational Insights for process optimization and
compliance
Real-Time Process Data Mart
SAP HANA
Structured
Processes
Semi-structured
Processes
Unstructured
Processes
SAP Operational Process
Intelligence
New
Subscribe to
our playlist
Read our
whitepaper
Key Takeaways
“SAP Operational Process Intelligence enables better business outcomes
and digital transformation” by providing
Real time process visibility on big processes to identify issues in operations
Actionable insights to steer the process forward
Process Analytics to understand the impact during and after process
transformation
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Upcoming Webinars
June 23, 2016
SAP Process Mining by Celonis – explore the roots of process issues
June 30, 2016
Process Excellence – drive your digital business transformation
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Key links for more information
Road map http://service.sap.com/~sapidb/011000358700000908872013E.pdf
SCN http://scn.sap.com/community/operational-process-intelligence
Videos https://www.youtube.com/playlist?list=PLWV533hWWvDlXKkqjgJa2WA7JCrVydorw
JAM group https://jam4.sapjam.com/groups/about_page/2X0Z0aUf87ehnIIQoqN9DX
White Paper http://www.sap.com/bin/sapcom/en_us/downloadasset.2013-12-dec-20-15.intelligent-business-operations-with-sap-
hana-pdf.bypassReg.html
SAP Content Hub https://cloudintegration.hana.ondemand.com/#/shell/discover
IT Planning Resources https://service.sap.com/~sapidb/011000358700001160122012E
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© 2016 SAP SE or an SAP affiliate company. All rights reserved.
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services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as
constituting an additional warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop
or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible future
developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time
for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-
looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place
undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.