public safety power shutoff - camarillo items front page/faq... · 2020-01-07 · public safety...
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Public Safety Power Shutoff – FAQ
1. Q: WhatisaPublicSafetyPowerShutoffevent?A. APublicSafetyPowerShutoff(PSPS)isapracticethatSouthernCaliforniaEdison(SCE)
mayusetopreemptivelyshutoffpowerinhighfireriskareastoreducefireriskduringextremeandpotentiallydangerousweatherconditions.Thecompany’sprioritywiththeimplementationofPSPSisthesafetyofthepublic,itscustomersanditsemployees.SCEpridesitselfonservicereliability,andturningoffthepowertoitscustomersisnotsomethingthecompanytakeslightly.PSPSeventsaretheoptionoflastresortinalineofoperationalproceduresSCEemploystomitigatefireriskwhenconditionswarrant.
2. Q: WhatisthemethodologyusedbySCEtodetermineHighFireRiskAreas?A. SCEconsiderscustomerslocatedinHighFireRiskAreasasthosewithintheCalifornia
PublicUtilitiesCommission’s(CPUC)Tier2(elevatedrisk)andTier3(extremerisk)Fire-ThreatAreas.TheCPUCFire-ThreatMapwasdevelopedwithinputfromtheU.S.ForestService,CaliforniaDepartmentofForestryandFireProtection(CALFIRE)andthestate’sInvestor-OwnedUtilities(IOU),includingSCE.TolearnmoreabouttheCPUCFire-Threatmap,pleasevisittheCPUC’sFire-ThreatMapwebpage.
3. Q: WhatarethebenefitsofaPSPSinregardstocommunitysafety?A. Debrisandtreelimbs/palmfrondscanbeblownintopowerlinesduringwindevents,
whichcouldcauseaserviceinterruption(e.g.anelectricwiretofall).Dependingonthesituation,theseinterruptionsmayhavethepotentialtogeneratesparksthatcouldigniteafire.Thisisespeciallyconcerningwhenstrongwindscoupledwithabundantfuel,dryconditions,anddifficulttoaccessterraincanincreasethedifficultyinfightingfires.
WhileSCEhasoperationalpracticesthatseektolimittheeffectsofdebriswhenitcontactsoverheadelectricalequipment,wecannotstopeveryinstance.
Preemptivelyshuttingoffpowerisalastresortinourpreventionandmitigationstrategy.Althoughdisruptiveforourcustomers,preemptivelyshuttingoffpowertoourlinesmaybenecessarytoensurethesafetyofourcommunitiesandemployeeswhenextremeweatherconditionspresentaclearandimminentdanger.
4. Q WhatarethefactorsandcriteriaforPSPS?A. Inconsideringwhethertoshutoffpowertolinesinaffectedareas,SCEconsidersawide
varietyoffactorswhichmayinclude,butarenotlimitedto,thefollowing:
• TheNationalWeatherServicehasissuedRedFlagWarnings*forcountiesthatcontainSCEcircuitsinHighFireRiskAreas
• OngoingassessmentsfromtheSCEin-housemeteorologistsregardingthelocalconditionsrelatedtowindspeed,humidity,andtemperatureinformedbystrategicallydeployedweatherstations
Public Safety Power Shutoff Frequently Asked Questions
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Public Safety Power Shutoff – FAQPublic Safety Power Shutoff – FAQ
• Real-timesituationalawarenessinformationfromhighlytrainedpersonnelpositionedlocallyinHighFireRiskAreasidentifiedasatriskforextremeweatherconditions
• InputfromourFireManagementexpertsco-locatedwiththeOfficeofEmergencyManagementregardinganyongoingfirefightingefforts
• Specificconcernsfromlocalandstatefireauthoritiesregardingthepotentialconsequencesofwildfiresinselectlocations
• Awarenessofmandatoryorvoluntaryevacuationordersinplace
• Expectedimpactofde-energizingcircuitsonessentialservicessuchaspublicsafetyagencies,waterpumps,trafficcontrols,etc.
• Otheroperationalconsiderationstominimizepotentialwildfireignitions
5. Q:HowwillSCEcommunicatetocustomersbeforeandafteraPSPSevent?A. SCEplanstobeginnotifyingcustomersapproximately48hoursinadvanceofapotential
PSPSevent,andwillattempttonotifycustomersagainapproximately24hoursbeforepowerisshutoff.Additionalnotificationswillbemadethroughouttheoutage,whenpowerhasbeenshutoffandwhenithasbeenrestored.TheremaybesituationswhichpreventSCEfromprovidingadvancenotice.Theactualonsetofextremeweatherconditionsandothercircumstancesbeyondourcontrolmayimpactcoordinationandnotificationefforts.
Notificationsmayoccurviaacombinationofphonecall,text,sce.com,email,andsocialmediaetc.
6. Q: HowwillSCEcoordinatewithlocalgovernments,emergencyoperationsofthelocal governmentsandfirstrespondersbeforeandduringaPSPSevent?
A. • InadvanceofPSPSevents,SCEwillmeetwithlocalgovernmentstoinformthemabout thePSPSprotocol,includingthelocationofcircuitsintheirjurisdictionswhichmaybe shutoffduringaPSPSevent
• SCEwillactivateanIncidentManagementTeam(IMT)whenaPSPSeventisapossibility.
– TheIMTwillmanageboththeoperationalandcommunicationtasksassociatedwithanevent,whichincludesinterfacingwithlocalgovernments’emergencyoperations,firstresponderssuchaspoliceandfireagencies,withothergovernmentagencies,andessentialcustomerssuchashospitals
• Whenfeasible,notificationstolocalgovernmentsandotheragencieswill:
– bemadeapproximatelytwohoursbeforecustomersarenotifiedsotheyhavevisibilitytoimpactedcircuits
– includekeySCEcontactinformationfortheagencytousearound-the-clockduringthePSPSevent
– includewhencircuitsareshutoffandwhentheyarerestored
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Public Safety Power Shutoff – FAQ
– advisethatSCEpersonnelwillbeavailable24hoursadayduringthePSPSeventtointerfacewithlocalgovernments.
• Notificationstoessentialcustomerswillbemadeinadvance,whenfeasible,aswell
7. Q: WhatisSCEdoingtoensureaccuratecustomercontactinformation?A. SCEleveragesvariouscommunicationschannels,includingmediaadvertisingto
encouragecustomerstoupdatetheircontactinformationonsce.com/ONIorviaMyAccount.
• SCEisconductingadirectoutreachtoessential,critical,andmajorcustomersinhighfireriskareasinordertovalidatecontactinformation
• Wewillhaverepresentativesavailableatcommunitymeetingstoupdateaccountsreal-timeinadditiontotheregularpracticeofverifyingandupdatingcustomerinformationduringinteractionswiththecontactcenterduringregularinquiriesandservicerequests
• Leveragingcustomer-facingcommunicationssuchas“DearNeighbor”lettersand SCE.com.
i. “DearNeighbor”lettersaremailedtocustomersaboutinfrastructureprojectsintheirarea.WewillbeutilizingthisexistingprocesstocommunicatewithcustomersinPSPSareas
ii. SCE.comwilllaunchadedicatedwebpageforcustomerstovisitforinformationregardingPSPS
8. Q: HowlongcanaPSPSeventlast?A. APSPSeventwilllastaslongastheextremeandpotentiallydangerousweather
conditionsexist,alongwithadditionaltimetoinspect/repairourequipmentintheaffectedarea(s)toensuresafeandreliablepowerrestoration.
9. Q:Howisitdeterminedifitissafetorestorepower?A. First,theextremeweatherconditionsthattriggeredtheshutoffmustsubsidetosafe
levelsbeforerestorationisconsidered.Second,groundandaerialpatrolswillbeconductedtoensurethatpowercanbesafelyrestoredtoourcustomers.
10. Q: Isthereaclaimsprocessforlossofgoods(i.e.food)?A. SCEhasaprocesstoevaluateclaimsrelatedtoPSPS.Eachclaimwillbeevaluatedona
case-by-casebasisandwillbedonesothroughtheIMTactivatedduringtheincident.PleasegothroughthestandardSCEclaimsprocess->DirectLink.Tonavigateheregoto https://www.sce.comClickonmenuintheupperleft-handcorner,clickoncustomersupport,clickonclaims&supportforms,clickonOverview–Claims&SupportForms.
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Public Safety Power Shutoff – FAQ
11. Q: WillSCEprovidegeneratorstocustomersduringaPSPS?A. SCEdoesnotprovidegeneratorstocustomers,exceptinlimitedcaseswheretheneed
iscoordinatedinadvancebetweenSCEandlocalagenciesforcriticallifeandsafetyreasons,orforfirstresponders.Forcustomerswithpersonalmedicalequipmentandothercriticalpersonaldevices,SCEurgescustomerstoexploresafe,alternativepowersources,suchasUninterruptiblePowerSupplies(UPS),thatcanbeusedsafelyindoorstopowermedicalequipmentduringapotentialextendedpowershutoff.YoucanlearnmoreaboutUPSsystemsonEnergyStar’sUPSwebpage.
12. Q: WhatotherstepsisSCEdoingtoreducefirerisk?A. Weapplyrobustdesignandconstructionstandards,aggressivetreetrimmingand
othervegetationmanagementactivities,variousoperationalpractices(e.g.wewillnotautomaticallyre-energizepowerlinesinhighfireriskareasafteracircuitinterruption),andcollaborativepartnershipswithfireagenciestomaintainpublicsafety.Inaddition,SCEisevaluatingavarietyofadditionaltoolsandtechnologiestoadvancefiresafetythroughoutoursystem,includingtheuseofdrones,weatherstationsandcameras,tosupplementourcurrentcapabilitiesandimprovesituationalawareness.
13. Q:Willthisbethenewnormalduringhighfire/windevents?A. Yes.AlthoughPSPSeventsarethelastresortinalineofoperationalproceduresSCE
employstomitigatefirerisk,itmustbepartofourstrategyasclimatechangeincreasestheseverityanddurationofheatwavesandotherextremeweatherevents.
14. Q: HowoftenwillPSPSeventsoccur?A. APSPSeventisalastresortwhenwearefacedwithextremeweatherconditions,and
itisimpossibletoanticipatetheirfrequency.Actualfrequencyofeventswilldependonvariousweatherandenvironmentalfactors,andthedecisionwillbemadewiththemostaccurateassessmentofreal-timeinformationandsituationalawarenessdataavailableatthe time.
15. Q: DoesSCEhavethelegalauthoritytoshutoffmypowerwhendeemed necessary?
A. CaliforniaPublicUtilitiesCode§399.2and§451giveSCEtheauthoritytoshutoffpowerinemergencysituationswhennecessarytoprotectpublicsafety.
16. Q: Willcustomerswithsolarpanelsinstalledstillbeshutoff?A. Yes,whenutilitypowerisshutoff,yoursolarenergysystemisdesignedtoimmediately
shutdownforsafetyreasons(toavoid“backfeeding”thegrid;refertoRule21).Agrid-tiedsolarelectricsystemdoesnotprovidepowerduringoutagesunlessitincludesabatterystoragesystemandtransferswitch.Yourpowerwilltypicallybereinstatedmomentsaftergridpowerisrestored.However,youmayneedtomanuallyresetyoursolarsystem’sinverterbacktoserviceafteryourpowerisreinstated(mostsystemsautomaticallyresetafterpowerisrestored).
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Public Safety Power Shutoff – FAQ
17. Q: Whataresomepreparednesstipsforcommunitiesbefore,during,andafter aPSPSevent?
A. EnsuringyouarepreparedforwildfireswillenableyoutobemoreresilientandreadyforaPSPSevent.TheCaliforniaDepartmentofForestryandFireProtection,orCALFIRE,hasawebsitefocusedonwildfirepreparedness:http://www.readyforwildfire.org/Topreparespecificallyforapoweroutage,pleasevisitourwebpage(on.SCE.com/outages)whichcontainsgreatinformationfordealingwithvariousissuesbefore,during,andafteranextendedpoweroutage.
18. Q: DootherutilitieshavesimilarPSPSprotocols?A. Yes.SanDiegoGas&Electric,forexample,hasutilizedasimilarprotocolforanumberof
years.
* Red Flag Warning Definition: A red flag warning is a forecast warning issued by the United States National Weather Service to inform area firefighting and land management agencies that conditions are ideal for wildland fire combustion and
rapid spread.