public private partnerships: hp's experience in latin america

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Page 1: Public Private Partnerships: HP's Experience In Latin America
Page 2: Public Private Partnerships: HP's Experience In Latin America

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Government Overall Objectives

• to foster social development by integrating information technologies with social content

• to eliminate barriers to access information and government services

• to bridge the digital divide

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e-Government components

e-Government

Health & Social Security

Public Safety

Education

Public Administration

to provide new alternatives foreducation, learning and training

to expand access to improvedhealth and social services

to ensure the safety of the citizens to efficiently administer the government resources

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In 2010, citizens will have access to

government services (federal,

state and municipal) from

anywhere at anytime. These

government services will be provided with

transparency, easy of use and

effectiveness.

Page 5: Public Private Partnerships: HP's Experience In Latin America

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1

43

2

objectives:

integrated services to citizens

transparency

decentralization

social inclusion

1

2

3

4

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two core components of change: legislative,

administrative and organizational changes

technological changes

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legislative, administrative and organization changes:

legislatives process re-

engineering information

technology management

deregulation

privacy andelectronic invoice

processsimplification

unique identifier

long term strategyplan

telecommunications

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technological changes:•computing and

communication infrastructure

•government systems architecture

•access (telecenters, mobile, kiosk)

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technology infrastructure:

•standard•semi-consolidated•shared

with the following features:

•maximum security•maximum availability•maximum flexibility•capacity on-demand

hp e-service center:internet/intranet

data center infrastructure

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023

a

national

network

ofinternet / intranet data centers

hpe-servicecenter

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023

hp e-Government solution framework

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e-Mexico Services

infrastructure & communications

Horizontal applications

Governmet

Health Education

Economíy

Public Safety

e-Government

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023

e-health & social security

e-public safety

e-learninge-government

hpe-government

solutionframework

applications

infrastructure

access

Hybrid mail & printing e-post

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023

hp e-government solution framework

intra-governmentavailability &informationintegration

integrated citizen

management integrated processes

integratedcitizen

experience

systemsconsolidation

(infrastructure,applications, db’s..)

internet technologyprocess

management

internet basedapplications

implementation

electronic serviceportals

(e-services)

t e c

h n

o l

o g

i e s

p r o c e s e s & p e o p l e

systemsconsolidation

processmanagement

applicationintegration

government sector applications

governmentresourceplanning

(grp)

supplychain mgt

and procurement

citizenrelationship

management

electronic payment

universalaccess

e-citizenportal

internet datacenter

intelligent data warehouse & decision support

systems

g2e g2b

g2cg2g

g2all

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023

e-link

INTERNET

agencias gubernamentales

personas físicasy morales

E-Link

entidad certificadora yellow paes

”una aplicación dentro la agencia

gubernamental que deberá de ser capaz de

usar un e-service sin el conocimiento de en dónde

será ejecutado”

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e-link

internet

procesosde agencia

yellow paesentidad certificadora

procesosde agencia

procesosde agencia

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social security sector

Doctors Certificate

Private Doctors

Doctor

Municipalities

Social Sec Office

Attendance

Results

Universities

Attendance

Results

Schools

Sick leave Reports

Companies

eLinkeLink

Labor MarketBoard

eLinkeLink

Tax Board

eLinkeLink

Payments

CSN

eLinkeLink

Payments

Social InsuranceBoard

CertificatesStatus questions

Citizens

I n t e r n e tI n t e r n e t

Federation of

Unemployment

Insurance Funds

SO

eLinkeLink

Doctors

Local Government

Doctors Certificatio

n

Members of the Government eLink Council

HP Hardware Customer today

yellow paes

entidad certificadora

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023

e-link

AGENCY BUSINESS SYSTEM (incl LEGACY)AGENCY BUSINESS DATA

XML - INFORMATION INTERCHANGE FORMAT

PKI - ENCRYPTION & DIGITAL SIGNATURES

META DATA

“MIDDLEWARE” & APPLICATION SERVERS

XML HEADER as an “ENVELOPE”

TCP/IPFirewall

HTTP(S) SSLS/MIME

INTERNET or INTRANET or other network

BUSINESS AND PROCESS CONSULTING

AGENCY BUSINESS PROCESSESWORKFLOW

EAI - APPLICATION INTEGRATION

DOCUMENT MANAGEMENT - ARCHIVING

PKI - Transport Security with HTTP(S) SSL and S/MIME

e G

over

nmen

tFr

amew

ork

G2G

- B2

G -

C2G

The

24 H

our

Agen

cye

Infr

astr

uctu

re

Agen

cy B

usin

ess

Dom

ain

Inte

rnal

Age

ncy

Exte

rnal

Implementation for G2G

B

u sin

e ss

Clie

n ts

Data

Data

Sign

Any

Syst

em

Age

ncy

B

Data

Data

Sign

Age

ncy

A

Data

Sign

Data

XMLdoc

Sign

Data

Sign

XMLdoc

Sign

Data

SignPr

oduc

t A

Prod

uct

B

Prod

uct

B

Prod

uct

A

PKI - Data Security with encryption and digital signaturesPipe

Stov

e

Solu

tion

s

Implementation for B2GImplementation for C2G

C

itiz

ens

S

ma l

l Bus

ine s

ses

Data

Data

Sign

Web

Port

alAsynchronous or synchronous data transfers for all scenarios

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GIS systems

middleware – database/systems integration (EAI)

e-municipality architecture

Planning,&

controlDecision support

systemsAdministration of

electronic servicesCitizen

Assitance

Government Services

ProcurementInventory control

Fix assets

Financial servicesBugeting

Tax Revenue

Expenditures

Accounting

Human Resources

PayrollEmployee Administ.

Real Estate Administrati

oGISForms

distribution Parks etc.

Real Estate taxes

LotteryDiversionsEntretainm

ent

Administration of fees, penalties,

sizures

Licenses & other public

servicesRegistry

Computing infrastructure Telecommunications

CitizenHelp desk IVR

Digital Comunity

Center Internet

Portal

Mail Kiosk

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municipality 1 municipality 2 municipality 3 municipality n

GRP

Citizen services

EAI / IDC/Security

Single point of entry

ASP Model

finance humasresources

procurement

Citizen services

Portal

processes e integration

municipality

finance humanresources

procurements

Citizen services

Portalprocesses & integration

State/Telecommunications Carrier

Systems consolidation

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Everything throughpersonalized

single points of entrythat make possible…

the access to government services…

from any where any time

Access

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CriticalSuccessfactors

Education

       Time to service Have something to show to the public fast.

  E-inclusion Make sure that the “digital divide” is bridged early

on.

  Security Strong infrastructure, make sure that security,

privacy and scalability are preserved.

   Adoption and satisfaction Manage a buy-in from the government agents,

make e- government a personal success factor for employees.

  Coherent and global strategy Look at the “bottom line” for the government AND

at the “benefits for the citizens and the enterprises”

Stay Open Have an open platform.

SustainabilityResolve privatization & outsourcing issues

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E-Government Roadmap

G2C = Gov to CitizenG2C = Gov to CitizenG2B = Gov to Business / Banks etcG2B = Gov to Business / Banks etcG2E = Gov to Government EmployeeG2E = Gov to Government EmployeeG2G= Gov to Gov (State & G2G= Gov to Gov (State & International)International)

ΔR4Proactive Citizen Centered Operations

ΔR3Integrated Community Webs

ΔR2 Citizen Intelligence & Process Integrationacross

departments and agencies.

ΔR1Enabling Data and

Information Integration across departments

and agenciesin different media

GenericGenericRoadmapRoadmap

EE--CRM Citizen CRM Citizen Relationship, Relationship, Service & Service & AutomationAutomation

Agency Agency IntelligenceIntelligenceCitizen IntelligenceCitizen Intelligence

Information, Data & Information, Data & Content ManagementContent ManagementAlways On Secure Always On Secure InfrastructureInfrastructureStorageStorage

T0Custom Data & Custom Data & Systems Systems Integration (EAI)Integration (EAI)

Qualitative Qualitative Problem LearningProblem LearningCitizen Interaction Citizen Interaction Automation Automation

Supply Chain & Supply Chain & Financial Financial IntegrationIntegrationConsultative Consultative Government Government

Citizen Transaction Citizen Transaction Business Process Business Process IntegrationIntegrationInternet Data Internet Data CentersCenters

Online Online GovermentGovermentG2CG2C

(Information Based)(Information Based)Intranet Data CentersIntranet Data Centers

T1Web based Web based process process managementmanagement

EE--CitizenCitizen++G2C++G2C(Transaction & (Transaction & Relationship based)Relationship based)

G2GG2GG2BG2BG2EG2E

T2 Portals, Web Portals, Web Based, ExchangesBased, Exchanges

AnywhereAnywhereMobile CitizenMobile Citizen

Mobile AgentsMobile AgentsTranslation ServicesTranslation Services

T3EE--Speak Mobile. Speak Mobile. Local Local LanuageLanuage

ΔR4

Operations & Ultimate Personalization

ΔR3Integrated Community Webs &Speed Response

ΔR2 Citizen Intelligence & Process Integrationacross

departments and agencies.

ΔR1Enabling Data and

Information Integration across departments

and agenciesin different media

GenericGenericRoadmapRoadmap

EE--CRM Citizen CRM Citizen Relationship, Relationship, Service & Service & AutomationAutomation

Agency Agency IntelligenceIntelligenceCitizen IntelligenceCitizen Intelligence

Information, Data & Information, Data & Content ManagementContent ManagementAlways On Secure Always On Secure InfrastructureInfrastructureStorageStorage

T0Custom Data & Custom Data & Systems Systems Integration (EAI)Integration (EAI)

Qualitative Qualitative Problem LearningProblem LearningCitizen Interaction Citizen Interaction Automation Automation

Supply Chain & Supply Chain & Financial Financial IntegrationIntegrationConsultative Consultative Government Government

Citizen Transaction Citizen Transaction Business Process Business Process IntegrationIntegrationInternet Data Internet Data CentersCenters

Online Online GovermentGovernmentG2CG2C

(Information Based)(Information Based)Intranet Data CentersIntranet Data Centers

T1Web based Web based process process managementmanagement

EE--CitizenCitizen++G2C++G2C(Transaction & (Transaction & Relationship based)Relationship based)

G2GG2GG2BG2BG2EG2E

T2 Portals, Web Portals, Web Based, ExchangesBased, Exchanges

AnywhereAnywhereMobile CitizenMobile Citizen

Mobile AgentsMobile AgentsTranslation ServicesTranslation Services

T3EE--Speak Mobile. Speak Mobile. Local Local LanuageLanguage

Business Opportunity / Issue Evolution

Technology Evolution

EE--Gov Strategy Services Gov Strategy Services

G2CPortal G2CPortal

G2EPortal G2EPortal

G2B Exchange G2B Exchange

G2G Exchange G2G Exchange

Intranet DC Intranet DC IDC IDC

E- Intelligence E- Intelligence

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e-GovernmentProject

methodology

Public Safety

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