VISIT INNOVATIVE AT ALA 2007JUNE 21-27, 2007, WASHINGTON, D.C.BOOTH #3205

In February, the 2007 Public Library Directors Symposium convened in

Berkeley, California with “Taking Technology Further” as the

conference theme. At the collegial setting of the Claremont Resort and

Spa, 74 directors from 5 countries had the opportunity to share ideas

with their peers, meet with Innovative’s senior management team, and

receive updates on Innovative’s progress.

Jerry Kline, Innovative’s Chairman and CEO, opened the conference

with a discussion of Innovative’s increasing partnership with public

libraries. Public libraries are becoming a larger and larger portion of

our customer base. In addition, technologies developed with public

libraries, such as integrated Ecommerce, are now being adopted by

academic libraries.

Public libraries have also formed INN-Reach consortia, Kline said, and

have discovered that as partners they utilize each other’s collections

more than academic library collections: “No public library can collect

everything a community wants, but as partners they often double the

amount of books available to their patrons.”

CONTINuED ON PAgE 2

ENCORE UPDATE .................................6

SELF CHECK AT NASHVILLE

PUBLIC LIBRARY (TN) ...........................8

SUFFOLK COOPERATIVE (NY)

SPEEDS ACQUISITIONS ....................12

Plus...

MIDDLE EAST LIBRARIES

ON THE MOVE….................................….5

ENCORE uPDATE. ....................................6

Iug SOuTHERN AFRICA...........................9

NEWS FROM eLgAR

(NEW ZEALAND)...................................11

WHAT’S uP AT INNOVATIVE.................11

Public library Directors symPosium

VOLuME 20, NuMBER 4 MARCH 2007

INN-Touch is published quarterly by Innovative Interfaces, Inc. ©2007

Public libraries Partner with innovative SERVING patRoNS & doING moRE wIth lESS!

“Public Libraries are becoming a larger and larger portion of our customer base.”

Jerry Kline, Innovative Chairman and CEO

“Libraries should be creators of content and participants in social networks.” Marshall Keys, Keynote Speaker

Page �

Turning to the company’s development efforts,

Kline said: “Innovative’s products are like the rest of

the Web world. These are the websites that you like

working with like Amazon.com. This is true of our

new interface for Research Pro, a new federated

search tool, and is certainly true of Encore, our new

discovery services platform.” He gave examples such

as RightResult™ relevance ranking and community

participation that make libraries as straightforward

and feature-rich as any Web destination.

As for the state of Innovative as a company, Kline

reported that the company devotes over half its

staff to customer service and allocates a quarter of

staff to product development. Said Kline: “Both of

these statistics are unusual in the software industry,

but it is part of the formula for the company’s

success. And our continuing profitability over the

last 100 quarters means that we can re-invest in

the company.”

Keynote Address

Award-winning librarian and consultant Marshall

Keys delivered a keynote address entitled, “Notes

from Another Country.” Keys explained that this

“other country” is the world outside libraries, where

people are rapidly adopting mobile technology,

using social networking websites, and are more

willing to disclose their opinions and identities on

the Web.

To adapt, libraries need to rethink content, delivery,

technology, and business models, “even the idea of

what librarians should do.” Although librarians are

The 2007 Public Library Directors Symposium broke all

previous attendance records.

Directors Panel: Patron Self Service

L to R: Betsy Graham, Innovative’s VP of Product

Management (moderator); Karen Burnett, Mountain View

Public Library (CA); Sandra Feinberg, Middle Country Public

Library (NY); and Donna Nicely, Nashville Public Library (TN).

Directors Panel: Marketing Technology-Based Services

L to R: Saul Amdursky, Fraser Valley Regional Library

(Canada) (Moderator); Jose Aponte, San Diego Public

Library (CA); Sari Feldman, Cuyahoga County Public Library

(OH); and Jane Light, San Jose Public Library (CA). Not

pictured: Jack Boland (Guest Speaker) of Pickett Advertising.

Panel Discussion: Delivering with the ILS Sandy Westall, Innovative’s Senior Vice President of

Library Service, addressed the attendees about

INN-Reach and ArticleReach.

Page �

identified with books, and often identify themselves

this way, Keys said that “libraries have the

advantage in the ability to change information into

knowledge. We should no longer be neutral about

information but creators of content, participants in

social networks, and move beyond top-down

management that stifles innovation.”

Directors Panels

A series of Director’s Panels gave attendees a chance

to report on their experiences and discuss important

issues with their peers in a structured setting. The

topics of this year’s panels were Empowering Our

Customers - Doing More With Less; Social

Computing - Can’t Live With It? Can’t Live Without

It?; and Marketing Technology-Based Services to

Your Community, which is summarized here.

Directors Panel Highlight

The Marketing Technology-Based Services to Your

Community panel was kicked off by Jack Boland, an

advertising industry veteran and current President

of Pickett Advertising in San Francisco. Boland told

directors that, just like businesses, libraries need to

pursue a marketing strategy that is very simple in its

concept and executed in a straightforward manner.

He showed Absolut Vodka and got Milk? as

examples of simple execution that had a direct

impact on sales.

Chief Executive Officer of Fraser Valley Regional

Library (Canada) saul Amdursky discussed the

technology vendor’s role in marketing. Amdursky

explained that vendors and libraries have a mutual

interest in promoting the uptake of new technology

services by library users. When it comes to the

library’s marketing of its services, Amdursky says it’s

vital to craft messages targeted directly to the

customer, funding board, and internal library staff.

Jose Aponte, Library Director of the San Diego

County Libraries, sees marketing as a way to, “build

social capital, by reaching the poor and underserved

with books, basic reading skills, and accessible

technologies using works in their native languages.

State-of-the-art technology is required to support

success in education, jobs, and personal health while

building safer, more livable, communities.” Aponte’s

marketing strategy revolves around the correct

selection of communication channels and

automation technologies for the broad cross section

of stake-holders.

Aponte continued: “When marketing to Latino

communities—who now account for an ever-

increasing proportion of the service population—we

need, in our assessment, to be aware of the best

venue for their limited attention. To that end, with

research we find that Latinos spend significant free

time in church, as well as considerable work and

leisure time listening to the radio. using this

example, we can best generate success in our

marketing using existent church bulletins and

programming and the variety of Spanish-language

radio to connect with this library constituency.”

“We launched the first Library Director’s

Blog at our library. It’s best that your

library blog not be a bully pulpit for

your messages, but a way for your

community to talk to each other.”

Josie Parker, Ann Arbor District

Library (MI) Director

Director’s Panel on Social Computing

Among the international attendees was Mi Yong Di from

Zhejiang Provicial Library in China. The Symposium

attracted participants from Asia, Europe, New Zealand,

North America, and Scandinavia.

CONT. Pg 4

Page �

At San Jose Public Library, Director Jane Light

sought to overcome what a local reporter called the

“sleepy” image of the library. Rather than wait for

coverage in the local paper, Light and her PR office

put on press conferences with an event spin,

announcing new services while kids were doing

homework on the library PCs. Said Light, “Events

with a visual impact are a great way of getting a

message across. Because we are based in Silicon

Valley, we are communicating that we are a modern

and convenient service available to everyone in

the community.”

Sari Feldman of Cuyahoga Public Library (OH)

described her marketing challenge as getting

people’s attention in an area with eight other

library systems plus other recreational and learning

opportunities. Not getting lost in the shuffle, said

Feldman, means getting to know the customer,

which is accomplished by polling library users

individually and in group settings.

Three years ago these practices resulted in a new

marketing campaign including the tagline,

“browsing is just the beginning,” and a series of

attractive ads utilizing this theme. “using new

marketing techniques combined with our

commitment to customer convenience also changed

our thinking about the website,” said Feldman.

“We’ve seen tremendous growth in use of our

website and in customer approval. “

Join us next time! If you are a public (or academic!)

library director who would like further information

on the Symposium, please contact Innovative at

events@iii.com.

“Our goal was to take a different and high-

tech approach to mobile library service,

What we used to call the bookmobile.

We implemented the technology to

make the service more efficient and meet

the 21st century customer needs.”

Karen Burnett, Mountain

View Public Library (CA)

Director’s Panel on Self-Service

csu Fresno embarks on major Projects

CSu Fresno is making three major

changes over the next two years,

including the installation of a new

Millennium system in the coming months.

“The selection of Millennium is one of

three major changes that represent a big

step forward for us,” says Library

Automation Coordinator Hye Ok Park.

“We will also complete the largest RFID-

tagging project in the nation and move

into a new, $93-million library building in

late 2008.” During construction of the

new building, students and faculty will

still be able to make direct online-catalog

requests for books from their off-site

storage facility after installation of the

Millennium system.

CSU Fresnos plan calls for a new library

(pictured), a massive RFID-tagging project,

and their new Millennium system.

Page �

miDDle east libraries on the movegulF iug meets, technology exPanDs

In mid-December, united Arab Emirates university

in the oasis city of Al Ain (uAE) hosted the first Iug

conference of the gCC countries (Cooperation

Council for the Arab States of the gulf). Member

libraries from uAE, Qatar, and Egypt shared ideas

and a vision for continued collaborative projects.

Twenty-six librarians from united Arab Emirates

university (host of the event), American university

of Sharjah, American university of Cairo, Zayed

university, Higher Colleges of Technology, Emirates

Center for Strategic Studies (uAE), and Weill Cornell

Medical College Distributed eLibray (Qatar)

attended the first meeting.

Innovative staffers Maryvonne Enjolras, Vice

President of Sales for Europe, Africa, and the Middle

East, and Sergey Obolonsky, International Sales

Engineer, were in attendance. The pair presented

products of interest to academic libraries such as

Single Sign-on for campus portals, and applications

of the new Encore interface.

Expanding Library Services: LIWA

Libraries in the region have already undertaken a

number of significant projects. For example, LIWA—

the unified catalog of the uAE university, Zayed

university, and the Higher Colleges of Technology—

was successfully launched this February. LIWA

provides user access to over 350,000 titles with

requesting and delivery functionality. “It’s an

exciting time to be a Millennium library in the

Middle East,” says Amrita McKinney, Supervisor of

Learning Resource Services, Higher Colleges of

Technology, Abu Dhabi (uAE). “Plans are in the

works to bring Innovative staff to the region to

provide ASAA training to member libraries,

providing yet another opportunity for librarians to

share ideas and their Millennium expertise. It’s

great to see librarians in the region taking the lead,

connecting, and sharing resources. Kudos to

Innovative for providing the system and support

that is making this possible. This is paving the

way for other Innovative libraries in the uAE to

join LIWA.”

Innovative in the Middle East

“Millennium is user friendly and particularly robust

because it embraces all library functions,” says

Huguette Yaghmour, the Director of Library

Automation Systems at the American university in

Cairo. “Some of its benefits are the ability to handle

both English and Arabic script on the same record,

and the ease of searching the catalog using the

Arabic script. From the point of view of the

cataloger, several tools have made cataloging much

more efficient and exacting such as verifying,

checking, and correcting MARC tags. From the point

of view of the acquisitions librarian, the Fiscal Close

is a great tool, as well as the ability to having more

than one accounting category.”

For more information about the gCC, go to

http://gcciug.org/.

L to r: Dr. Hessam Al Ulama, Dean of Libraries, UAE University,

Patricia Wand, Dean of Library and Learning Resources Zayed University.

At the first GCC-IuG ConferenceFront row (l to r): Mary Kay Rathke (UAE University), Kathy Ray

(American University of Sharjah),Patricia Wand (Zayed University), Maryvonne Enjolras, Innovative’s Vice President of Sales for Europe, Africa, and the Middle East, and Sergey Obolonsky,

Innovative’s International Sales Engineer.

Page �

encore uPDate DeveloPment Partners

Since the last issue (December 2006) of INN-Touch, nine new libraries have signed on as “second wave” Encore development partners: Ferris State university (MI), grand Valley State university (MI), Jefferson County Public Library (CO), university of Western Ontario (Canada), Wright State university (OH), the Darien Library (CT), Victoria university (Australia), Cameron university (OK), and greene County Public Library (OH). Welcome! The total number of development partners working on the next-gen library interface has expanded to twenty-one.

As for the first wave, eight of the twelve partners have launched Encore previews. These previews allow library staff to see Encore at work populated with their own data and to begin to use Encore in a staff-only environment. This helps partners understand how the interface will appear to their users and to analyze how features like facets, suggestions, and the tag cloud support the discovery process. The preview libraries are: Scottsdale Public Library (AZ), Yale university’s Lillian goldman Law Library (CT), georgetown university (DC), Michigan State university, university of Queensland Library (Australia) [pictured], Westerville Public Library (OH), Tri-College Consortium (Bryn Mawr, Haverford, and Swarthmore) (PA), and Deschutes Public Library (OR).

Previews are happening shortly at five other first-wave libraries: Deakin university (Australia), Nashville Public Library (TN), Springfield-greene County Library (MO), university of glasgow (Scotland), and university of Kentucky.

Wearing of the greenIf you attended ALA Midwinter in Seattle, Washington this January, you may have seen a number of attendees wearing the green Encore t-shirt (pictured). A bunch of them stopped by the Innovative booth to check out an Encore demonstration and pick up a special prize as a thanks. There have also been sightings of the Encore t-shirt around the world as worn by Innovative’s customers and staff (pictured)!

Encore Development update

In a quick development update, partners are currently focused on Encore’s record details display, a new “Recently Added” algorithm for the Best Bets suggestions feature, a new Publication Date facet, and other iterative improvements on the initial features. Research Pro integration will be the next focus in the coming weeks along with a new “Search Found In” facet, integrated enriched content, and the ability to sort results by date or title order.

The “Search Found In” facet allows the user to easily refine to matches within one part of the record, for example, to search for William Shakespeare and then home in on just those things by Shakespeare rather than about him simply by clicking on Author.

Thus users can get the benefits of a targeted or phrase search without losing the benefits of RightResult and the features of Encore.

For more on Encore’s features and a podcast too, please take a look at the Encore webpage at www.iii.com/encore.

At the Encore Preview at the University of Queensland (l to r): William Ho, Innovative; Marilyn Hughes, Manager, Membership and Document Services, Information Access Service; Chris Taylor, Executive Manager, Information Access Service; Aaron Blazer, Innovative; Carolyn Jones,

Manager, Access Services, Information Access Service; Jennifer Creese, Liaison Librarian, Social Sciences & Humanities Library. Not pictured:

Mark Cryle, Manager, Arts Faculty Library Service (Acting) and Dagnija McAuliffe, Web Content Coordinator, Information Access Service.

Page �

the encore t-shirt gets arounD!

Christina Hennessey, Systems Librarian, Loyola Marymount University (CA), at Joshua Tree National Park (CA).

Mengzhi Hu, from Innovative’s Implementation Services at the

Great Wall of China

L to R: Ruth Souto, Systems Librarian, HELIN Consortium, RI and Pat Crawford, Access Services Librarian, Bryant University, RI, on the slopes in Stowe, VT.

Center: Product Manager Dinah Sanders. Sharon McCaslin (l) and Peggy Ridlen (r) of Fontbonne University taking in an Encore demonstration.

Innovative’s Chairman and CEO, Jerry Kline, and Nancy Fleck, IUG Chair, of Michigan State University.

Page �

achieving the �0% selF-service moDelInnovative conducted a survey of development-

partner libraries for the Millennium Self Check

product. The group told us that achieving 80% of

circulation transactions as self-service was a desirable

goal. Their ultimate aim is to maximize self-service at

their libraries.

A complement of features and products are now

available that can help libraries reach this mark. In

what you might call the “80% model,” patrons can

sign up for a library card, place a hold, retrieve an

item from the holds shelf, and check it out by

themselves. The information desk becomes a place to

assist these users or direct them to collections or

reference staff (see below).

All of these tools work as integrated facets of

Millennium to ensure reliability, cost efficiency, and

the availability of system sophistication to patrons

and staff alike. And for patron convenience, My

Millennium provides a dashboard for managing these

self-directed transactions, and can be expanded with

Ecommerce for fine payment and donations, and

Program Registration for library event sign-up.

So far so good. A number of development-partner

libraries that installed Millennium Self Check were

able to process 70% to 90% of circulation

transactions as self service. (See accompanying article

by Suliang Feng.)

If you want to increase the percentage of self-service

transactions at your library, please contact your local

Customer Sales Consultant or write sales@iii.com.

In 2005 we began an

extensive review of self-

service solutions for our

library. At the time we had

two 3M self-check

machines. We reviewed also

the old approach and

decided that Millennium

Self Check was the best

route to take for three big reasons: lower costs, no

specialized hardware required (we can install it on

any off-the-shelf computer), and ease-of-use for

our patrons.

We decided to install 90 stations across 22 sites in

our system. We rolled out the first 45 on March 1,

2006, and a month later the self-service transactions

represented 50% of the total. You can see the lines

crossing in the graph (pictured) and reaching the

point of 80% self-service by March of 2007. We are

consistently seeing the self-service transactions

within the 75% to 80% range. With a total check-

out statistic of over four million, you can see how

wonderful the results are, and the patrons love it.

It’s also a huge help to our circulation operations.

Because staff time is at a premium, this is the best

way to free them to do holds process, check-in,

and other backroom duties. The whole operation

is speedier!

millennium selF check at nashville Public library (tn)by suliang Feng, technical services aDministrator

millennium selF check transactions vs. traDitional check-out

% o

f to

tal c

hec

k-o

uts

Green: self service Transactions

Red: Circ staff Transactions

March 2006 Implementation - March 2007

Page �

Wireless check-out meets this need. For example, we

have a lot of children’s programs and we can put

the workstation right where the kids and parents

are. When they finish the story time, they can check

out a book right where it is. This is wonderful!

Another success factor is monitoring usage by

patrons. With home-grown methods, we can tell the

performance from each machine and each location.

You can call a branch and tell them which machines

are less used and they can find a better location.

Our branches have moved stations to better

locations and have seen results right away. We can

even tell how frequently they are used and add

stations when the gap between patron sessions is

very short.

The second phase of implementation, with wireless

RFID, we are referring to as “self-service” rather than

simply check-out. We want to expand these stations

to include more Innovative services like Patron Self-

Registration, Program Registration, and Ecommerce.

The second phase of the implementation was the

installation of 45 more self-check stations, all in a

wireless configuration. The beauty of wireless

capability is that you can move the stations exactly

where they are needed, maximizing the investment

of the library and providing additional convenience

to patrons. There’s been no problem implementing

Millennium or Millennium Self Check in a

wireless environment.

To succeed with self-check, the stations have to be

in good locations for folks to check out materials.

The second phase of the implementation was

the installation of 45 more self-check stations,

all in a wireless configuration. The beauty

of wireless capability is that you can move

the stations exactly where they are needed,

maximizing the investment of the library and

providing additional convenience to patrons.

FiFth annual iug southern aFrica conFerence

Iug Southern Africa (Iug:SA) is the only such

organization that serves countries of Africa south

of the Sahara. This year’s conference took the

theme of Back to Basics: Bridging the Digital

Divide and was held at the Council for Scientific

and Industrial Research (CSIR) International

Conference Center in Pretoria, South Africa. A

record-breaking 150 library professionals were in

attendance from as far north as Zimbabwe,

Namibia, Botswana, as well as the southern tip of

South Africa.

“We concentrated on Iug:SA as being more of a

workshop where advanced Millennium users

transferred their skills to the users of smaller

libraries and libraries that have implemented

Millennium recently,” says Annette Joubert, Head

Librarian at CSIR Information Services. “We also

tried to get some plenary session that would be of

Modisa Khosi, Chair of IUG:SA, third from right with IUG:SA Committee Members (l to r): Prof. Chris Rensleigh, Associate Professor, Information Science & Knowledge Management,

University of Johannesburg; Annette Joubert, Head Librarian, CSIR Information Services, CSIR, Pretoria; Karen Esterhuyse, Authority Control Librarian, UNISA, Pretoria;

Carole Willis, System Librarian, Wits University, Johannesburg; Karina van Lochem, Systems Administrator,

Tshwane University of Technology, Pretoria.

interest to all attendees and slot in with our

main theme. The keynote address was presented

by Dr. Martie van Deventer, VRE Manager of

CSIR Information Service.”

Presentations and papers from the conference

are available online at www.fotim.ac.za/IugSA/

Proceedings.htm.

Page 10

granD re-oPening oF west Portal library, san FranciscosFPl remoDeling Projects on track

Overflow crowd, waiting in the rain

In February, the West Portal

Branch Library of San Francisco

Public Library hosted a grand

reopening celebration, attended

by over 1,000 local residents (who

waited outside in the rain before

the doors opened), the Mayor of

San Francisco, and leadership of

the branch and city-wide staffs.

The community was also treated

to a traditional Chinese Lion

Dance, Peruvian music, free library

book bags, and chocolate treats.

The West Portal Branch opened in

1939 and several of its vintage

features were restored for the

project, including the light fixtures

(see image) that were recreated

from an original piece, and the

traditional wood chairs and tables.

There is also an expanded

children’s area, better lighting,

and wireless Internet access.

The West Portal re-opening is part

of the Branch Library

Improvement, which sprang from

a San Francisco library bond

measure for $106 million that

passed in the year 2000. The

Improvement Project provides for

four new library branches to

replace rented facilities and one

new library, as well as renovations

of 19 libraries that are in the

process of being re-opened. This is

the largest library-improvement

program in the history of the city.

For more on the Improvement

Program see:

http://sfpl.lib.ca.us/news/blip/

improvementprogram.htm/.

Circ madness

Searching Millennium and exploring the print collection Charles Higueras, President, San Francisco

Public Library Commission; Gavin Newsom, Mayor of San Francisco; and Donna Bero,

Executive Director, Friends of the San Francisco Public Library.

Restored ceilings and lamps

Main Adult collection and reading room

Children’s librarians in the kids library Print lives in the library!

Page 11

News from Down under

William Ho, Innovative’s Director of Sales, Australia & New Zealand,

and Aaron Blazer, Vice President, Asia-Pacific Sales, participated

in this year’s Sydney Online Conference and Exhibition. In Sydney

they met up with a host of new and long-time Innovative library

customers, such as the university of Newcastle, the Supreme Court

of Queensland, Canberra Hospital, and Warringah Council

Library.

Australia and New Zealand have been upgrading their technology

and forming partnerships for better library service. For example,

the university of Queensland and Deakin university are

development partners for Encore. eLgAR, a partnership of

libraries in greater Auckland Region (see opposite page for an

update), was formed with a shared Millennium system in 2005.

Innovative says “g’day” to all its friends down under!

Encore on YouTube

If you are tired of watching

teenagers mix Diet Coke and

Mentos on YouTube, and

have watched “March of the

Librarians” twice (we have),

not to mention Magnum, A.L.

(American Libraries), then

you might check out

Innovative’s Introduction to Encore, featuring interviews with

those closest to the technology. See: http://www.youtube.com/

watch?v=Qj_tMDbCs9M.

Left: William Ho demonstrating Encore to Sue Cooper (center) and Sam Minchin (right) from Auckland City Libraries at Sydney online.

Right: Aaron Blazer wearing his Encore t-shirt during the Sydney Online journey.

Innovative “You Tubed”

NEWs FROM elGAR

Award-Winning New Zealand Consortium

Five years ago, five libraries

serving one-third of New Zealand’s

population banded together to

form Libraries for a greater

Auckland Region (eLgAR). “We

looked at the technology as a

group and emerged with a unified

vision for our patron-facing tools,”

says geoff Chamberlin, Chair of

the Consortium and Library

Services Manager at the North

Shore City Library. This vision,

called the Smarter Systems Project,

worked to install a single, shared

library-management system across

the five libraries—Auckland City,

Waitakere, Rodney, North Shore

and Manukau.

Five libraries in the Auckland Region implemented

a shared Millennium system 18 months ago.

The selection of Millennium was

one of the landmarks of the

initiative. Says Chamberlin: “We’ve

seen continuing success because

we selected a process first, and the

technology and service decisions

have followed from that.” By any

measure the Smarter Systems

Project has been a big success.

eLgAR has received six awards

from corporations and the New

Zealand government, which

recognized their Maori-language

Millennium interface.

TELL YOUR STORYINN-Touch is for and about Innovativecustomers. Please share your experiences with Millennium, Electronic Resource Management, Encore, or INN-Reachby writing pr@iii.com.

October 2006 – March 27, 2007

Arrowhead Library System / WI

Aston university / uK

Bentley College / MA

grand Valley State university / MI *

Hong Kong Community College

Lehigh university / PA **

Methodist Theological School / OH

Northwestern College / IA

Pine River Public Library / OH

Pontifical College Josephinum / OH

Portland Public Schools / OR

San Juan Island Public Library / WA

Taipei City Hospital Library / Taiwan

The Methodist Theological School / OH

Theological Consortium of greater Columbus / OH

Trinity Lutheran Seminary / OH

uHI Millennium Institute / Scotland

university of Canberra / Australia

university of Kentucky

Vocational Training Council, Hong Kong

Washington-Centerville Public Library / OH

Western Pocono Community Library / PA

Westminster Theological Seminary / PA

Wigan and Leigh College / uK

Wisconsin Sate Legislative Reference Bureau

*Encore **Electronic Resource Management (stand-alone)

WORLD HEADQUARTERS5850 Shellmound Way Emeryville, CA 94608

tel 510.655.6200 / 800.878.6600

www.iii.com

SEE INNOVATIVE @

Computers in Libraries Conference Arlington, VA April 16-18, 2007

Library + information Show Birmingham, uK April 18-19, 2007

Delivering with E-Resources Chicago, IL April 24, 2007

Innovative users group Conference San Jose, CA May 14-17, 2007

ALA Annual Conference Washington D.C. June 21-27, 2007

For more Innovative event information see: www.iii.com/news/events.shtml.

Because 24 of its libraries have an acquisitions unit, the Suffolk

Cooperative Library System (NY) has a significant challenge in making the

book-ordering process as efficient as possible. For this reason, two libraries

in the System tested and implemented Innovative’s Quick Click product

with connections to two major book vendors—BWI and Midwest Tape.

“With Quick Click, a multi-step book-ordering process is reduced to one,”

says Marilyn Weinberg, Administrator of Library Automation Services.

“From the BWI or MidWest Tape sites staff can use the one-click feature to

download their orders to Millennium Acquisitions. The order records are

created and attached to bibliographic records immediately. “

Janet Baylis from the Patchogue-Medford Library tells us: “Quick Click is

truly amazing! And it is truly one click!” At the Sachem Public Library,

Renee Capitanio wrote to simply say: “Wow!” That’s the kind of feedback

Innovative loves to hear!

Marilyn Weinberg would like to extend her thanks and compliments to

Senior Project Manager Ted Fons and Scott Blashek from the Help Desk at

Innovative, Tina Ballinger and Michele Samuels at BWI, and Randy

Selhorst at Midwest Tape for their service.

Thanks to Suffolk’s partnership, Innovative can now offer Quick Click with

connections to these two new vendors, as well as Baker and Taylor, which

was set up in 2005. For more information on Quick Click, contact your

Customer Sales representative or write sales@iii.com.

“Quick Click is amazing! And it is truly one click!”

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