public libraries partner with innovative serving patrons ... · pursue a marketing strategy that is...
TRANSCRIPT
VISIT INNOVATIVE AT ALA 2007JUNE 21-27, 2007, WASHINGTON, D.C.BOOTH #3205
In February, the 2007 Public Library Directors Symposium convened in
Berkeley, California with “Taking Technology Further” as the
conference theme. At the collegial setting of the Claremont Resort and
Spa, 74 directors from 5 countries had the opportunity to share ideas
with their peers, meet with Innovative’s senior management team, and
receive updates on Innovative’s progress.
Jerry Kline, Innovative’s Chairman and CEO, opened the conference
with a discussion of Innovative’s increasing partnership with public
libraries. Public libraries are becoming a larger and larger portion of
our customer base. In addition, technologies developed with public
libraries, such as integrated Ecommerce, are now being adopted by
academic libraries.
Public libraries have also formed INN-Reach consortia, Kline said, and
have discovered that as partners they utilize each other’s collections
more than academic library collections: “No public library can collect
everything a community wants, but as partners they often double the
amount of books available to their patrons.”
CONTINuED ON PAgE 2
ENCORE UPDATE .................................6
SELF CHECK AT NASHVILLE
PUBLIC LIBRARY (TN) ...........................8
SUFFOLK COOPERATIVE (NY)
SPEEDS ACQUISITIONS ....................12
Plus...
MIDDLE EAST LIBRARIES
ON THE MOVE….................................….5
ENCORE uPDATE. ....................................6
Iug SOuTHERN AFRICA...........................9
NEWS FROM eLgAR
(NEW ZEALAND)...................................11
WHAT’S uP AT INNOVATIVE.................11
Public library Directors symPosium
VOLuME 20, NuMBER 4 MARCH 2007
INN-Touch is published quarterly by Innovative Interfaces, Inc. ©2007
Public libraries Partner with innovative SERVING patRoNS & doING moRE wIth lESS!
“Public Libraries are becoming a larger and larger portion of our customer base.”
Jerry Kline, Innovative Chairman and CEO
“Libraries should be creators of content and participants in social networks.” Marshall Keys, Keynote Speaker
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Turning to the company’s development efforts,
Kline said: “Innovative’s products are like the rest of
the Web world. These are the websites that you like
working with like Amazon.com. This is true of our
new interface for Research Pro, a new federated
search tool, and is certainly true of Encore, our new
discovery services platform.” He gave examples such
as RightResult™ relevance ranking and community
participation that make libraries as straightforward
and feature-rich as any Web destination.
As for the state of Innovative as a company, Kline
reported that the company devotes over half its
staff to customer service and allocates a quarter of
staff to product development. Said Kline: “Both of
these statistics are unusual in the software industry,
but it is part of the formula for the company’s
success. And our continuing profitability over the
last 100 quarters means that we can re-invest in
the company.”
Keynote Address
Award-winning librarian and consultant Marshall
Keys delivered a keynote address entitled, “Notes
from Another Country.” Keys explained that this
“other country” is the world outside libraries, where
people are rapidly adopting mobile technology,
using social networking websites, and are more
willing to disclose their opinions and identities on
the Web.
To adapt, libraries need to rethink content, delivery,
technology, and business models, “even the idea of
what librarians should do.” Although librarians are
The 2007 Public Library Directors Symposium broke all
previous attendance records.
Directors Panel: Patron Self Service
L to R: Betsy Graham, Innovative’s VP of Product
Management (moderator); Karen Burnett, Mountain View
Public Library (CA); Sandra Feinberg, Middle Country Public
Library (NY); and Donna Nicely, Nashville Public Library (TN).
Directors Panel: Marketing Technology-Based Services
L to R: Saul Amdursky, Fraser Valley Regional Library
(Canada) (Moderator); Jose Aponte, San Diego Public
Library (CA); Sari Feldman, Cuyahoga County Public Library
(OH); and Jane Light, San Jose Public Library (CA). Not
pictured: Jack Boland (Guest Speaker) of Pickett Advertising.
Panel Discussion: Delivering with the ILS Sandy Westall, Innovative’s Senior Vice President of
Library Service, addressed the attendees about
INN-Reach and ArticleReach.
Page �
identified with books, and often identify themselves
this way, Keys said that “libraries have the
advantage in the ability to change information into
knowledge. We should no longer be neutral about
information but creators of content, participants in
social networks, and move beyond top-down
management that stifles innovation.”
Directors Panels
A series of Director’s Panels gave attendees a chance
to report on their experiences and discuss important
issues with their peers in a structured setting. The
topics of this year’s panels were Empowering Our
Customers - Doing More With Less; Social
Computing - Can’t Live With It? Can’t Live Without
It?; and Marketing Technology-Based Services to
Your Community, which is summarized here.
Directors Panel Highlight
The Marketing Technology-Based Services to Your
Community panel was kicked off by Jack Boland, an
advertising industry veteran and current President
of Pickett Advertising in San Francisco. Boland told
directors that, just like businesses, libraries need to
pursue a marketing strategy that is very simple in its
concept and executed in a straightforward manner.
He showed Absolut Vodka and got Milk? as
examples of simple execution that had a direct
impact on sales.
Chief Executive Officer of Fraser Valley Regional
Library (Canada) saul Amdursky discussed the
technology vendor’s role in marketing. Amdursky
explained that vendors and libraries have a mutual
interest in promoting the uptake of new technology
services by library users. When it comes to the
library’s marketing of its services, Amdursky says it’s
vital to craft messages targeted directly to the
customer, funding board, and internal library staff.
Jose Aponte, Library Director of the San Diego
County Libraries, sees marketing as a way to, “build
social capital, by reaching the poor and underserved
with books, basic reading skills, and accessible
technologies using works in their native languages.
State-of-the-art technology is required to support
success in education, jobs, and personal health while
building safer, more livable, communities.” Aponte’s
marketing strategy revolves around the correct
selection of communication channels and
automation technologies for the broad cross section
of stake-holders.
Aponte continued: “When marketing to Latino
communities—who now account for an ever-
increasing proportion of the service population—we
need, in our assessment, to be aware of the best
venue for their limited attention. To that end, with
research we find that Latinos spend significant free
time in church, as well as considerable work and
leisure time listening to the radio. using this
example, we can best generate success in our
marketing using existent church bulletins and
programming and the variety of Spanish-language
radio to connect with this library constituency.”
“We launched the first Library Director’s
Blog at our library. It’s best that your
library blog not be a bully pulpit for
your messages, but a way for your
community to talk to each other.”
Josie Parker, Ann Arbor District
Library (MI) Director
Director’s Panel on Social Computing
Among the international attendees was Mi Yong Di from
Zhejiang Provicial Library in China. The Symposium
attracted participants from Asia, Europe, New Zealand,
North America, and Scandinavia.
CONT. Pg 4
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At San Jose Public Library, Director Jane Light
sought to overcome what a local reporter called the
“sleepy” image of the library. Rather than wait for
coverage in the local paper, Light and her PR office
put on press conferences with an event spin,
announcing new services while kids were doing
homework on the library PCs. Said Light, “Events
with a visual impact are a great way of getting a
message across. Because we are based in Silicon
Valley, we are communicating that we are a modern
and convenient service available to everyone in
the community.”
Sari Feldman of Cuyahoga Public Library (OH)
described her marketing challenge as getting
people’s attention in an area with eight other
library systems plus other recreational and learning
opportunities. Not getting lost in the shuffle, said
Feldman, means getting to know the customer,
which is accomplished by polling library users
individually and in group settings.
Three years ago these practices resulted in a new
marketing campaign including the tagline,
“browsing is just the beginning,” and a series of
attractive ads utilizing this theme. “using new
marketing techniques combined with our
commitment to customer convenience also changed
our thinking about the website,” said Feldman.
“We’ve seen tremendous growth in use of our
website and in customer approval. “
Join us next time! If you are a public (or academic!)
library director who would like further information
on the Symposium, please contact Innovative at
“Our goal was to take a different and high-
tech approach to mobile library service,
What we used to call the bookmobile.
We implemented the technology to
make the service more efficient and meet
the 21st century customer needs.”
Karen Burnett, Mountain
View Public Library (CA)
Director’s Panel on Self-Service
csu Fresno embarks on major Projects
CSu Fresno is making three major
changes over the next two years,
including the installation of a new
Millennium system in the coming months.
“The selection of Millennium is one of
three major changes that represent a big
step forward for us,” says Library
Automation Coordinator Hye Ok Park.
“We will also complete the largest RFID-
tagging project in the nation and move
into a new, $93-million library building in
late 2008.” During construction of the
new building, students and faculty will
still be able to make direct online-catalog
requests for books from their off-site
storage facility after installation of the
Millennium system.
CSU Fresnos plan calls for a new library
(pictured), a massive RFID-tagging project,
and their new Millennium system.
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miDDle east libraries on the movegulF iug meets, technology exPanDs
In mid-December, united Arab Emirates university
in the oasis city of Al Ain (uAE) hosted the first Iug
conference of the gCC countries (Cooperation
Council for the Arab States of the gulf). Member
libraries from uAE, Qatar, and Egypt shared ideas
and a vision for continued collaborative projects.
Twenty-six librarians from united Arab Emirates
university (host of the event), American university
of Sharjah, American university of Cairo, Zayed
university, Higher Colleges of Technology, Emirates
Center for Strategic Studies (uAE), and Weill Cornell
Medical College Distributed eLibray (Qatar)
attended the first meeting.
Innovative staffers Maryvonne Enjolras, Vice
President of Sales for Europe, Africa, and the Middle
East, and Sergey Obolonsky, International Sales
Engineer, were in attendance. The pair presented
products of interest to academic libraries such as
Single Sign-on for campus portals, and applications
of the new Encore interface.
Expanding Library Services: LIWA
Libraries in the region have already undertaken a
number of significant projects. For example, LIWA—
the unified catalog of the uAE university, Zayed
university, and the Higher Colleges of Technology—
was successfully launched this February. LIWA
provides user access to over 350,000 titles with
requesting and delivery functionality. “It’s an
exciting time to be a Millennium library in the
Middle East,” says Amrita McKinney, Supervisor of
Learning Resource Services, Higher Colleges of
Technology, Abu Dhabi (uAE). “Plans are in the
works to bring Innovative staff to the region to
provide ASAA training to member libraries,
providing yet another opportunity for librarians to
share ideas and their Millennium expertise. It’s
great to see librarians in the region taking the lead,
connecting, and sharing resources. Kudos to
Innovative for providing the system and support
that is making this possible. This is paving the
way for other Innovative libraries in the uAE to
join LIWA.”
Innovative in the Middle East
“Millennium is user friendly and particularly robust
because it embraces all library functions,” says
Huguette Yaghmour, the Director of Library
Automation Systems at the American university in
Cairo. “Some of its benefits are the ability to handle
both English and Arabic script on the same record,
and the ease of searching the catalog using the
Arabic script. From the point of view of the
cataloger, several tools have made cataloging much
more efficient and exacting such as verifying,
checking, and correcting MARC tags. From the point
of view of the acquisitions librarian, the Fiscal Close
is a great tool, as well as the ability to having more
than one accounting category.”
For more information about the gCC, go to
http://gcciug.org/.
L to r: Dr. Hessam Al Ulama, Dean of Libraries, UAE University,
Patricia Wand, Dean of Library and Learning Resources Zayed University.
At the first GCC-IuG ConferenceFront row (l to r): Mary Kay Rathke (UAE University), Kathy Ray
(American University of Sharjah),Patricia Wand (Zayed University), Maryvonne Enjolras, Innovative’s Vice President of Sales for Europe, Africa, and the Middle East, and Sergey Obolonsky,
Innovative’s International Sales Engineer.
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encore uPDate DeveloPment Partners
Since the last issue (December 2006) of INN-Touch, nine new libraries have signed on as “second wave” Encore development partners: Ferris State university (MI), grand Valley State university (MI), Jefferson County Public Library (CO), university of Western Ontario (Canada), Wright State university (OH), the Darien Library (CT), Victoria university (Australia), Cameron university (OK), and greene County Public Library (OH). Welcome! The total number of development partners working on the next-gen library interface has expanded to twenty-one.
As for the first wave, eight of the twelve partners have launched Encore previews. These previews allow library staff to see Encore at work populated with their own data and to begin to use Encore in a staff-only environment. This helps partners understand how the interface will appear to their users and to analyze how features like facets, suggestions, and the tag cloud support the discovery process. The preview libraries are: Scottsdale Public Library (AZ), Yale university’s Lillian goldman Law Library (CT), georgetown university (DC), Michigan State university, university of Queensland Library (Australia) [pictured], Westerville Public Library (OH), Tri-College Consortium (Bryn Mawr, Haverford, and Swarthmore) (PA), and Deschutes Public Library (OR).
Previews are happening shortly at five other first-wave libraries: Deakin university (Australia), Nashville Public Library (TN), Springfield-greene County Library (MO), university of glasgow (Scotland), and university of Kentucky.
Wearing of the greenIf you attended ALA Midwinter in Seattle, Washington this January, you may have seen a number of attendees wearing the green Encore t-shirt (pictured). A bunch of them stopped by the Innovative booth to check out an Encore demonstration and pick up a special prize as a thanks. There have also been sightings of the Encore t-shirt around the world as worn by Innovative’s customers and staff (pictured)!
Encore Development update
In a quick development update, partners are currently focused on Encore’s record details display, a new “Recently Added” algorithm for the Best Bets suggestions feature, a new Publication Date facet, and other iterative improvements on the initial features. Research Pro integration will be the next focus in the coming weeks along with a new “Search Found In” facet, integrated enriched content, and the ability to sort results by date or title order.
The “Search Found In” facet allows the user to easily refine to matches within one part of the record, for example, to search for William Shakespeare and then home in on just those things by Shakespeare rather than about him simply by clicking on Author.
Thus users can get the benefits of a targeted or phrase search without losing the benefits of RightResult and the features of Encore.
For more on Encore’s features and a podcast too, please take a look at the Encore webpage at www.iii.com/encore.
At the Encore Preview at the University of Queensland (l to r): William Ho, Innovative; Marilyn Hughes, Manager, Membership and Document Services, Information Access Service; Chris Taylor, Executive Manager, Information Access Service; Aaron Blazer, Innovative; Carolyn Jones,
Manager, Access Services, Information Access Service; Jennifer Creese, Liaison Librarian, Social Sciences & Humanities Library. Not pictured:
Mark Cryle, Manager, Arts Faculty Library Service (Acting) and Dagnija McAuliffe, Web Content Coordinator, Information Access Service.
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the encore t-shirt gets arounD!
Christina Hennessey, Systems Librarian, Loyola Marymount University (CA), at Joshua Tree National Park (CA).
Mengzhi Hu, from Innovative’s Implementation Services at the
Great Wall of China
L to R: Ruth Souto, Systems Librarian, HELIN Consortium, RI and Pat Crawford, Access Services Librarian, Bryant University, RI, on the slopes in Stowe, VT.
Center: Product Manager Dinah Sanders. Sharon McCaslin (l) and Peggy Ridlen (r) of Fontbonne University taking in an Encore demonstration.
Innovative’s Chairman and CEO, Jerry Kline, and Nancy Fleck, IUG Chair, of Michigan State University.
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achieving the �0% selF-service moDelInnovative conducted a survey of development-
partner libraries for the Millennium Self Check
product. The group told us that achieving 80% of
circulation transactions as self-service was a desirable
goal. Their ultimate aim is to maximize self-service at
their libraries.
A complement of features and products are now
available that can help libraries reach this mark. In
what you might call the “80% model,” patrons can
sign up for a library card, place a hold, retrieve an
item from the holds shelf, and check it out by
themselves. The information desk becomes a place to
assist these users or direct them to collections or
reference staff (see below).
All of these tools work as integrated facets of
Millennium to ensure reliability, cost efficiency, and
the availability of system sophistication to patrons
and staff alike. And for patron convenience, My
Millennium provides a dashboard for managing these
self-directed transactions, and can be expanded with
Ecommerce for fine payment and donations, and
Program Registration for library event sign-up.
So far so good. A number of development-partner
libraries that installed Millennium Self Check were
able to process 70% to 90% of circulation
transactions as self service. (See accompanying article
by Suliang Feng.)
If you want to increase the percentage of self-service
transactions at your library, please contact your local
Customer Sales Consultant or write [email protected].
In 2005 we began an
extensive review of self-
service solutions for our
library. At the time we had
two 3M self-check
machines. We reviewed also
the old approach and
decided that Millennium
Self Check was the best
route to take for three big reasons: lower costs, no
specialized hardware required (we can install it on
any off-the-shelf computer), and ease-of-use for
our patrons.
We decided to install 90 stations across 22 sites in
our system. We rolled out the first 45 on March 1,
2006, and a month later the self-service transactions
represented 50% of the total. You can see the lines
crossing in the graph (pictured) and reaching the
point of 80% self-service by March of 2007. We are
consistently seeing the self-service transactions
within the 75% to 80% range. With a total check-
out statistic of over four million, you can see how
wonderful the results are, and the patrons love it.
It’s also a huge help to our circulation operations.
Because staff time is at a premium, this is the best
way to free them to do holds process, check-in,
and other backroom duties. The whole operation
is speedier!
millennium selF check at nashville Public library (tn)by suliang Feng, technical services aDministrator
millennium selF check transactions vs. traDitional check-out
% o
f to
tal c
hec
k-o
uts
Green: self service Transactions
Red: Circ staff Transactions
March 2006 Implementation - March 2007
Page �
Wireless check-out meets this need. For example, we
have a lot of children’s programs and we can put
the workstation right where the kids and parents
are. When they finish the story time, they can check
out a book right where it is. This is wonderful!
Another success factor is monitoring usage by
patrons. With home-grown methods, we can tell the
performance from each machine and each location.
You can call a branch and tell them which machines
are less used and they can find a better location.
Our branches have moved stations to better
locations and have seen results right away. We can
even tell how frequently they are used and add
stations when the gap between patron sessions is
very short.
The second phase of implementation, with wireless
RFID, we are referring to as “self-service” rather than
simply check-out. We want to expand these stations
to include more Innovative services like Patron Self-
Registration, Program Registration, and Ecommerce.
The second phase of the implementation was the
installation of 45 more self-check stations, all in a
wireless configuration. The beauty of wireless
capability is that you can move the stations exactly
where they are needed, maximizing the investment
of the library and providing additional convenience
to patrons. There’s been no problem implementing
Millennium or Millennium Self Check in a
wireless environment.
To succeed with self-check, the stations have to be
in good locations for folks to check out materials.
The second phase of the implementation was
the installation of 45 more self-check stations,
all in a wireless configuration. The beauty
of wireless capability is that you can move
the stations exactly where they are needed,
maximizing the investment of the library and
providing additional convenience to patrons.
FiFth annual iug southern aFrica conFerence
Iug Southern Africa (Iug:SA) is the only such
organization that serves countries of Africa south
of the Sahara. This year’s conference took the
theme of Back to Basics: Bridging the Digital
Divide and was held at the Council for Scientific
and Industrial Research (CSIR) International
Conference Center in Pretoria, South Africa. A
record-breaking 150 library professionals were in
attendance from as far north as Zimbabwe,
Namibia, Botswana, as well as the southern tip of
South Africa.
“We concentrated on Iug:SA as being more of a
workshop where advanced Millennium users
transferred their skills to the users of smaller
libraries and libraries that have implemented
Millennium recently,” says Annette Joubert, Head
Librarian at CSIR Information Services. “We also
tried to get some plenary session that would be of
Modisa Khosi, Chair of IUG:SA, third from right with IUG:SA Committee Members (l to r): Prof. Chris Rensleigh, Associate Professor, Information Science & Knowledge Management,
University of Johannesburg; Annette Joubert, Head Librarian, CSIR Information Services, CSIR, Pretoria; Karen Esterhuyse, Authority Control Librarian, UNISA, Pretoria;
Carole Willis, System Librarian, Wits University, Johannesburg; Karina van Lochem, Systems Administrator,
Tshwane University of Technology, Pretoria.
interest to all attendees and slot in with our
main theme. The keynote address was presented
by Dr. Martie van Deventer, VRE Manager of
CSIR Information Service.”
Presentations and papers from the conference
are available online at www.fotim.ac.za/IugSA/
Proceedings.htm.
Page 10
granD re-oPening oF west Portal library, san FranciscosFPl remoDeling Projects on track
Overflow crowd, waiting in the rain
In February, the West Portal
Branch Library of San Francisco
Public Library hosted a grand
reopening celebration, attended
by over 1,000 local residents (who
waited outside in the rain before
the doors opened), the Mayor of
San Francisco, and leadership of
the branch and city-wide staffs.
The community was also treated
to a traditional Chinese Lion
Dance, Peruvian music, free library
book bags, and chocolate treats.
The West Portal Branch opened in
1939 and several of its vintage
features were restored for the
project, including the light fixtures
(see image) that were recreated
from an original piece, and the
traditional wood chairs and tables.
There is also an expanded
children’s area, better lighting,
and wireless Internet access.
The West Portal re-opening is part
of the Branch Library
Improvement, which sprang from
a San Francisco library bond
measure for $106 million that
passed in the year 2000. The
Improvement Project provides for
four new library branches to
replace rented facilities and one
new library, as well as renovations
of 19 libraries that are in the
process of being re-opened. This is
the largest library-improvement
program in the history of the city.
For more on the Improvement
Program see:
http://sfpl.lib.ca.us/news/blip/
improvementprogram.htm/.
Circ madness
Searching Millennium and exploring the print collection Charles Higueras, President, San Francisco
Public Library Commission; Gavin Newsom, Mayor of San Francisco; and Donna Bero,
Executive Director, Friends of the San Francisco Public Library.
Restored ceilings and lamps
Main Adult collection and reading room
Children’s librarians in the kids library Print lives in the library!
Page 11
News from Down under
William Ho, Innovative’s Director of Sales, Australia & New Zealand,
and Aaron Blazer, Vice President, Asia-Pacific Sales, participated
in this year’s Sydney Online Conference and Exhibition. In Sydney
they met up with a host of new and long-time Innovative library
customers, such as the university of Newcastle, the Supreme Court
of Queensland, Canberra Hospital, and Warringah Council
Library.
Australia and New Zealand have been upgrading their technology
and forming partnerships for better library service. For example,
the university of Queensland and Deakin university are
development partners for Encore. eLgAR, a partnership of
libraries in greater Auckland Region (see opposite page for an
update), was formed with a shared Millennium system in 2005.
Innovative says “g’day” to all its friends down under!
Encore on YouTube
If you are tired of watching
teenagers mix Diet Coke and
Mentos on YouTube, and
have watched “March of the
Librarians” twice (we have),
not to mention Magnum, A.L.
(American Libraries), then
you might check out
Innovative’s Introduction to Encore, featuring interviews with
those closest to the technology. See: http://www.youtube.com/
watch?v=Qj_tMDbCs9M.
Left: William Ho demonstrating Encore to Sue Cooper (center) and Sam Minchin (right) from Auckland City Libraries at Sydney online.
Right: Aaron Blazer wearing his Encore t-shirt during the Sydney Online journey.
Innovative “You Tubed”
NEWs FROM elGAR
Award-Winning New Zealand Consortium
Five years ago, five libraries
serving one-third of New Zealand’s
population banded together to
form Libraries for a greater
Auckland Region (eLgAR). “We
looked at the technology as a
group and emerged with a unified
vision for our patron-facing tools,”
says geoff Chamberlin, Chair of
the Consortium and Library
Services Manager at the North
Shore City Library. This vision,
called the Smarter Systems Project,
worked to install a single, shared
library-management system across
the five libraries—Auckland City,
Waitakere, Rodney, North Shore
and Manukau.
Five libraries in the Auckland Region implemented
a shared Millennium system 18 months ago.
The selection of Millennium was
one of the landmarks of the
initiative. Says Chamberlin: “We’ve
seen continuing success because
we selected a process first, and the
technology and service decisions
have followed from that.” By any
measure the Smarter Systems
Project has been a big success.
eLgAR has received six awards
from corporations and the New
Zealand government, which
recognized their Maori-language
Millennium interface.
TELL YOUR STORYINN-Touch is for and about Innovativecustomers. Please share your experiences with Millennium, Electronic Resource Management, Encore, or INN-Reachby writing [email protected].
October 2006 – March 27, 2007
Arrowhead Library System / WI
Aston university / uK
Bentley College / MA
grand Valley State university / MI *
Hong Kong Community College
Lehigh university / PA **
Methodist Theological School / OH
Northwestern College / IA
Pine River Public Library / OH
Pontifical College Josephinum / OH
Portland Public Schools / OR
San Juan Island Public Library / WA
Taipei City Hospital Library / Taiwan
The Methodist Theological School / OH
Theological Consortium of greater Columbus / OH
Trinity Lutheran Seminary / OH
uHI Millennium Institute / Scotland
university of Canberra / Australia
university of Kentucky
Vocational Training Council, Hong Kong
Washington-Centerville Public Library / OH
Western Pocono Community Library / PA
Westminster Theological Seminary / PA
Wigan and Leigh College / uK
Wisconsin Sate Legislative Reference Bureau
*Encore **Electronic Resource Management (stand-alone)
WORLD HEADQUARTERS5850 Shellmound Way Emeryville, CA 94608
tel 510.655.6200 / 800.878.6600
www.iii.com
SEE INNOVATIVE @
Computers in Libraries Conference Arlington, VA April 16-18, 2007
Library + information Show Birmingham, uK April 18-19, 2007
Delivering with E-Resources Chicago, IL April 24, 2007
Innovative users group Conference San Jose, CA May 14-17, 2007
ALA Annual Conference Washington D.C. June 21-27, 2007
For more Innovative event information see: www.iii.com/news/events.shtml.
Because 24 of its libraries have an acquisitions unit, the Suffolk
Cooperative Library System (NY) has a significant challenge in making the
book-ordering process as efficient as possible. For this reason, two libraries
in the System tested and implemented Innovative’s Quick Click product
with connections to two major book vendors—BWI and Midwest Tape.
“With Quick Click, a multi-step book-ordering process is reduced to one,”
says Marilyn Weinberg, Administrator of Library Automation Services.
“From the BWI or MidWest Tape sites staff can use the one-click feature to
download their orders to Millennium Acquisitions. The order records are
created and attached to bibliographic records immediately. “
Janet Baylis from the Patchogue-Medford Library tells us: “Quick Click is
truly amazing! And it is truly one click!” At the Sachem Public Library,
Renee Capitanio wrote to simply say: “Wow!” That’s the kind of feedback
Innovative loves to hear!
Marilyn Weinberg would like to extend her thanks and compliments to
Senior Project Manager Ted Fons and Scott Blashek from the Help Desk at
Innovative, Tina Ballinger and Michele Samuels at BWI, and Randy
Selhorst at Midwest Tape for their service.
Thanks to Suffolk’s partnership, Innovative can now offer Quick Click with
connections to these two new vendors, as well as Baker and Taylor, which
was set up in 2005. For more information on Quick Click, contact your
Customer Sales representative or write [email protected].
“Quick Click is amazing! And it is truly one click!”
suFFolk library system (ny) sPeeDs acQuisitions