public libraries in the 21 st century


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PUBLIC LIBRARIES IN THE 21 ST CENTURY. Chris Batt, OBE CEO MLA Adie Batt , Head of Libraries, London Borough of Croydon. Agenda. Current development work Case studies in service delivery The shape of the future library. The Facts. Public policy priority since 1850. - PowerPoint PPT Presentation


  • PUBLIC LIBRARIES IN THE 21ST CENTURYChris Batt, OBE CEO MLAAdie Batt, Head of Libraries, London Borough of Croydon

  • AgendaCurrent development workCase studies in service deliveryThe shape of the future library

  • The FactsPublic policy prioritysince 1850149 library authorities3,474 library service points912m annual expenditure21,000 staffUsed regularly by 50% of population

  • Framework for the Future

  • Framework for the Future10m funding over five years

  • Framework for the FutureBooks, reading and learningCommunity PlaceDigital CitizenshipPublic Library Improvement

  • Public Library ImprovementNational standardsPeer review and efficiencyLeadership development programmeStrategic marketing

  • Leading Modern Public Libraries:Multi-layered programmeHeads of ServiceChief LibrariansSenior Managerswith service-wide responsibilitiesFuture Leaderswith the potential to be leaders

  • Leading Modern Public Libraries: Programme EvaluationThe programmecontributed directly to improving the quality of leadership skills of participants and contributed indirectly to enhancing workforce skillsequipped participants with an awareness of how to deliver a clear vision for improving services

    IMA/CPLS University of Sheffield Evaluation of Leading Modern Public Libraries

  • Leading Modern Public Libraries:Participant feedbackMost cited aspect: increased motivation & confidenceNew Heads of Service:it came at just the right momentExperienced Heads of Service I got new ideas to develop myself, my service & my staffSenior Managers it renewed my commitment & sense of purposeFuture LeadersI feel more confident and aware. I feel invested in by my service and appreciate that

  • Leading Modern Public Libraries:Library Leaders are TransformationalIn comparison with leaders in other parts of local government, public library leaders on the whole display stronger Transformational Leadership behavioursLibrary leaders have the same Transformational Leadership strengths as leaders in other parts of local government; schools; the NHS; and central government and share the same development needsBUT they lack confidence in their own abilities, and that lack of confidence is often transmitted to their bosses

  • Books, Reading and LearningREADING AS A LIFE SKILLA public policy agendaBibliotherapyReading groupsBookstart

  • The Peoples Network20m: ICT training for library workers 100m: ICT learning centres in all public libraries 50m Digital content creation

  • Learning centre statisticsLed the broadband revolutionAttracting new visitors to libraries 32,000 terminals installed

  • A Bridge Across the Digital Divide200,000,000 50,000,000 100,000 250,000 400,000 40,000200,000100,000hours free Internet availabilityuser sessionsback into learninggained new skillIT training sessionsgot new jobssupported community activitymade new friends


    It has opened the door for me I now feel confident enough to learn

  • Case Studies in Service Delivery

  • Online Library

    Community Place

    DevelopmentAgencyPublicLibraryPublic Library Vision

  • Community PlaceTHE HEART OF THE COMMUNITYAligning the service to local needHours of openingBooks and other resourcesA quality place to go

  • Love LibrariesNational ProgrammeMakeover in 12 weeksRichmondNewquayColdharbour,

  • Actions takenProfessional shop designersRemove barriersReduce size of counterBookshop look and feelRemove clutterRedecorate and new stockCommunity engagementBig exercise in branding

  • awards 80m for new libraries

  • Development Agency

  • The London Boroughs

  • London Borough of CroydonLargest London borough342,700 populationMajor shopping & business centreProsperous areas in the south of the boroughGreater social exclusion in the north

  • Social Profile of Croydon36% of the population is from black and minority ethnic communities85 languages other than English spokenIncreasing numbers of refugees and asylum seekersLow literacy and numeracy levelsHigh annual birth rate of over 4,700

  • Croydon Libraries Central library12 branch librariesTourist Information CentreLocal Studies Library and ArchiveMobile libraryHome Library serviceCommunity outreach

  • Central LibraryCentral LibraryClocktower centreMuseum, arts, cinemaOpened 1993busiest library in London1,033,410 visits in 2006/07

  • Croydon Libraries 2006/07 1,587,986 items issued2,198,234 visits4.6 million budget in 2007/08137 fte posts (238 people)48,088 attendance at under fives activities

  • BookstartPartnership between libraries, Health Visitors and Early YearsFree packs of books 8 months, 18 months and 3 yearsBookstart babies do betterchildren who have an early introduction to books benefit educationally, culturally, socially and emotionally

  • Links with Baby ClinicsRegular contact with Baby ClinicsSocially inclusive service4,627 Bookstart bags98% babies in CroydonInvitation to Rhymetime

  • Baby RhymetimesFoundation of literacyRhyme, rhythm and repetitionDelight in languageParents as first educators

  • Bookstart PlusPack given at 18 month health checkInvitation to the libraryWiggle & Jiggle extended play session for children aged from 18 months to two and half yearsSongs and rhymes focusing on physical movement and co-ordination

  • Bookstart Book CrawlSummer reading challenge for babiesPromotes library membershipEncourages book sharingEncourages repeat visits875 babies and toddlers took part in summer 2006, sharing 4,162 books

  • Bookstart Treasure BoxBox of booksInvitation to libraryDelivered in Early Years settingsPartnership workingMeet-a-minder sessionsWorking with families

  • Level of success20008,132200648,088(500% increase)

  • Promoting ReadingBook Trail52,732 books read5,976 enrolledIncentivesCertificatesChatterbooksFamily Reading Groups

  • FamiliesSupporting Key Government prioritiesEvery Child MattersEvery Parent MattersOne of the most important things a parent can do to boost the educational chances of their children is to read to them.Getting the blokes on board

  • Families love librariesLocal ConsultationPostcards, stickersClear message - libraries are family friendlyLocal feedbackNational advocacy booklet createdPromotional Posters

  • FamiliesArty Crafty sessionsParents learning new skillsKeeping up with the children classesICT learningNumeracyYoungest baby to join the libraryAnnual competitionMayor presents prizesReassurance and welcome

  • Working with schoolsClass visits295 visits to library7,990 children attendingLibrarian visits to schools - 184Children attending sessions - 220,673Primary schools traditionally good take-up

    Booked up: free books for 11 year oldsWebsite a school online

  • Young People policy contextFulfilling their PotentialPriority for national and local governmentWhat are we doing to engage, consult and provide relevant services for young people?Challenge for all services

  • Young PeopleDifferent groupsLearners; carers; parents; leisure time; workers; in school; excluded from school; creative; boredDo somethingDifferent communitiesEngagement and delivery leads to staff confidenceLearn from each other

  • Young PeopleHomework Help Clubs4 clubsDedicated staffPCs, books, e-sourcesAverage weekly attendance 189Targeted groupsLooked-after childrenCarers

  • Young PeopleTeen ticket12-15 yearsPC accessFree reservationsLow overdue chargesTeen Summer ReadsIncentivesRelevant titles

  • Young PeopleConsultation about new librariesFocus groupsStock selection new CDsEmployment as Auxiliary AssistantsWork experience

  • Young People: Good practice20 Book BarsBright, lively placesYoung people can relax, try new booksYoung people involved in setting them up, design, marketing, being Book Waiters, selecting books to be servedStaff selectionWriter/reader mash-up seminaryoung people are finding new ways both to tell their own stories and relate to writers. The digital revolution is creating different kinds of reading and writing communities. How are we responding to this new dynamic?

  • Basic Skills5.2 million adults have a low level of reading skill High priority for the government to increase literacyImportance of reading for pleasureLearning beyond the classroom crucial to improve life chancesPeople need motivation or reason to tackle their lack of skillsLibraries playing an important role

  • Basic Skills: Get OnNational campaignGet rid of your gremlinsGet On collectionWorking with providersPresentations in adult literacy classesChildrens services and local studies libraries great attractor

  • Skills for LifeLondoners Need to Read projectDemonstrated value of learning in libraries, museums and archivesCompact for assessing provisionImprovement Plan

    BBC RaW Partnership between libraries and BBCEmergent readersResourcesLevel of engagementBookstart packs

  • Skills for LifeStaff ownershipFocus for all levels of staffSkills for Life rep in each service pointBasic skills awareness trainingLevel 2 Adult Learner Support trainingService PlanTargets and action plans from CompactsActivities incorporated into other programmes e.g. Rhymetimes; staff inductionStock promotionsNew resourcesQuick ReadsMax and Lara

  • Family Learning Week

    Priorities of families, supporting learning, Skills for Life, partnership working, teenagers

    Family Learning WeekSh


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