PTT GSPKnowledge Management System

User Training

Ekkarin SereechuenpojitSystem Engineer

Infrastructure Solutions

Wannee GovitsutthisakSystem Engineer

Business Solutions

S.I.T. (Thailand)

Contents

• KMS Design Overview

• KMS Portal Facilities

• KMS Features and Usages

• Workaround on Knowledge Management System at PTT GSP

KM System Design Overview

Areashttp://portal/area_name

Siteshttp://portal/sites/sites_name

Knowledge Map ViewerRepository DocumentsContactsLinks

Inferences

Tasks

Knowledge Map ViewerDecision Support ForumRepository DocumentsDocumentumContactsLinks

CoP Home

Knowledge Based· Knowledge Map Viewer· Repository Documents

(SharePoint, Documentum, SAP)

· Lesson Learnt· Success Story· Contacts· LinksDecision Support Collaboration· Tasks Assignment· Chaos· Decision Support ForumCommunication within a CoP· Activity/Events· Corporate Announcement· Corporate News· Survey

Sites Web Part: List of All SitesCustom List: List of all Site Managers

Sites

Corporate NewsPress AnnouncementsExternal News

News

All Communities of Practicesin PTT GSP

All CoPs

Communities of Practicesfor You

My CoPs

Private View· My Inbox· My Calendar· News for You· My Links Summary· Links for You· My Alerts Summary

Public View· Personal Profile· Recent Documents· Shared Links· Shared Lists· Shared Workspace

Sites

My Site Communication Support for Corporate Level· Message from Management for GSP· Events/Activities for GSP· Announcements for GSP· Survey for GSPList of Knowledge Based· Experts Contact for GSP· Links for GSP

KMS Home Page: http://hq-kms-s01/

KMS Portal Facilities

KMS Portal facilities

• Users– Populated from the Microsoft Active

Directory– Levels of access (KMS and SharePoint)

• Knowledge Worker = Member• Manager and Expert = Contributor• Knowledge Engineer = Content manager• Application Administrator = Administrator

KMS Portal facilities

• Knowledge Worker sites – My Site

KMS Portal facilities

• Knowledge Worker sites – My Site

KMS Portal facilities

• Portal pages made up of ‘Web Parts’

KM System Features and Usages

– Communication within a CoP

– Decision Support Collaboration

– Knowledge Based Management

– Knowledge Worker Private Desktop

– Knowledge Worker Public Service

– Knowledge and Information Search

Communication within a CoP

• Events/Activities

• Announcements

• Survey

Events/Activities

• Manager use an Events/Activities list to post information about dates that are important for your team.

• You can copy or link events from an events list to a calendar program such as Microsoft Office Outlook 2003.

• Demo: Add, Edit, or Delete an Event

Announcements

• Manager and Expert use an announcements list to post news, status, and other short bits of information you want to share with team members.

• You can set an expiration date for an announcement.

• When the expiration date is reached, the announcement disappears from the home page automatically.

• Demo: Add, Edit, and Delete an Announcement

Survey

• Surveys provide a way of polling team members.

• Demo:– Create a survey– Respond to a survey

Decision Support Collaboration

• Tasks Assignment

• Chaos

• Decision Support Forum

Tasks Assignment

• Manager use the tasks list to assign a task to a member of your team, specify its due date and priority, and indicate its status and progress. You can easily view all tasks or a selection of tasks.

• Demo: How to assign tasks?

Task Views

• All Tasks: All tasks in the list

• My Tasks: Tasks that are assigned to you

• Due Today: Tasks that are due today

• Active Tasks: Tasks that are not yet complete

• By Assigned To: Tasks sorted by the name of the person to whom they are assigned

Chaos/Issues

• The Chaos/Issues list helps managers to manage a set of issues.

• Managers can assign, prioritize, and follow the progress of issues from start to finish.

Chaos/Issues list-specific tasks

• Add or remove a related issue

• Assign an issue

• View issue history

• View related issues

• Resolve, close, or reactivate an issue

• Turn email notification on or off

• View reports of an issues list

Decision Support Forum

• Decision Support Forum provide a forum for conversing about topics that interest your team. For example, you could create a discussion board for team members to suggest activities.

Knowledge Based Management

• Document Management Service (for Lesson Learnt, Success Story, and Repository Documents)

• Knowledge Map Documents and Knowledge Map Viewer

• Contacts

• Links

Document Management Service

• Document Version Control

• Document Approving

Document Versioning

Document Check in stops duplicity

Document Versioning

Document Versioning allows roll back

Document Versioning

Audit trail always available

Document Versioning

• Demo: How to work with document versioning.

Document Approving

• Approve knowledge documents to publish them as explicit knowledge.

• Demo: How to approve document

Knowledge Map Documents and Knowledge Map Viewer• Demo: How to use Knowledge Map

Document Library and Knowledge Map Viewer

Contacts

• Use a contacts list to communicate with the people with whom your team works.

• You can copy contact information from your address book to a contacts list.

• Demo: Import Contact from Address Book

Links

• You can use links lists to post hyperlinks to Web pages of interest to your team.

• Demo: Add, Edit, and Delete Links

Knowledge Worker Private Desktop

Knowledge Worker Public Service

Knowledge and Information Search SQL storage enables very fast

searching and indexing

Can search multiple storage types from one place

Custom Metadata tags enable highly accurate searching

The Search Box

Knowledge and Information Search• Demo:

– Basic Search– Advanced Search

Workaround on Knowledge Management at PTT GSP• See “Lab 4 – การสาธิ�ตการทำางานบน Knowledge Management System”