ptcl repor 5

8/13/2019 Ptcl Repor 5

1/73

Internship Report On PTCL

INTERNSHIP REPORT

ON

PAKISTAN TELECOMMUNICATION LIMITED

SUBMITTED TO:The Director of (IMS)PRO; AMAN ULLA A!AN

SUBMITTED B":TARI# ULLA

ROLL NO $%& BBAIT SESSION('&'*)Institute of Management Sciences, UNIERSIT! O" SCIENCE AND

TECHNOLO#!,$ANNU

P+,e *


2/73


INTERNSHIP REPORT ONPAKISTAN TELECOMMUNICTIN LIMITED

SUBMITTED TO:The Director Of (IMS)

PRO; AMAN ULLA A!AN

SUBMITTED B"; TARI# ULLA

ROLL NO$%& BBAIT

SESSION'&'*

Internship Report S-./itte0 To The Director 1 Instit-te Of M+n+,e/ent Sciences1 Inp+rti+2 f-2fi22/ent Of the re3-ire/ent for the 0e,ree of B+che2or in B-sinessA0/inistr+tion4

P+,e '


3/73


P+,e 5


4/73


AN INTERNSIP REPOT ON PA6ISTAN TELECOMMUNICATION LIMITED

STUDENT: Si,n+t-re 74444444444444444444444444444444444444444444444444444

N+/e 777777777777774

SUPER8ISOR: Si,n+t-re 777777777777774

N+/e 7777777777777744

Desi,n+tion 77777777777744

Director1 Instit-te of M+n+,e/ent sciences1 Uni9ersit of Science +n0 Techno2o, B+nn-

N+/e 777777777777777777744

Si,n+t-re 777777777777777777

P+,e


5/73


DEDICATION

This report is 0e0ic+te0 to / Sons 1

P+rents +n0 te+chers


6/73


AKNO%LED#MENTS

First of all, I want to express all my humble thanks to ALLAH who is very

sensitive about each and every activity Of all his man and without whose help, I

am unable to accomplish any objective in my life !econdly, I am "reat full to my

worthy and devoted teacher #irector HA$I A%A& 'LLAH A(A& !ahib for

providin" me the Opportunity of doin" internship in )*+L I am also thankful to all

other *eachers as the knowled"e imparted by them nable me to study the

or"ani-ation in a best way I am also thankful to my friend %r FAHA# &A$.

who help me in any problem in the preparation of internship report I am also

thankful to all staff of )*+L, for their valuable "uidance and

!upport throu"hout the internship period Further all other executives and staff

%embers of )*+L deserve my thankfulness For their cooperation and "uidance

durin"

the course of my internship

TARI# ULLABBA (IT) (ons)ROLL NO $%&

P+,e &


7/73


TA$LE O" CONTENTS

CHAPTER PA#E NO

Pref+ce777777777777777777777777774i Ac=no


8/73


in+nce sste/ of the or,+ni>+tion44444444444444444444444444444444444444444444444444444444444444'* ener+tion of f-n0s4444444444444444444444444444444444444444444444444444444444444444444444444444444444444'5

CPTER M" ACTI8ITIES IN PTCL ITIO DEPARTMENT

!in0o< inst+22+tion777777777777777777744 '? O-t2oo= confi,-r+tion777777777777777777 '& Archi9 settin,7777777777777777777774 '$ C+.2in,777777777777777777777777 '% User co/p2+int +n02in,77777777777777774 5

CHAPTER&- "INANCIAL ANAL!SIS

In0e@ +n+2sis7777777777777777777774441111115?Co//on si>e +n+2sis444444444444444444444444444444444444444444444444444444444444444444444444444444444*R+tio +n+2sis4444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444'

CHAPTER&. S%OT ANAL!SIS

Stren,ths44444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444?*!e+=nesses4444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444?'Opport-nities4444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444?Thre+ts44444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444??

CHAPTER&) CONCLUSION AND RECOMMENDATIONS

Conc2-sion44444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444&Reco//en0+tions444444444444444444444444444444444444444444444444444444444444444444444444444444444444444&*

$I$LIO#RAPH!444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444&5

P+,e %


9/73


PRE"ACE

The essenti+2 re3-ire/ent for the co/p2etion of BBA 0e,ree is to t+=e Ei,ht


10/73


E2ECUTIE SUMAAR!

The report h+s .een 0i9i0e0 into si@ ch+pters1


11/73


12/73


CHAPTER '

INTRODUCTION

PTCL

PTCL is + 2+r,est te2eco//-nic+tions pro9i0e in P+=ist+n4 PTCL +2so contin-es to .e the

2+r,est CDMA oper+tor in the co-ntr


13/73


The e+r +2so


14/73


ision

GTo .e the 2e+0in, infor/+tion +n0 co//-nic+tion techno2o, ser9ice pro9i0e in the

re,ion . +chie9in, c-sto/er s+tisf+ction +n0 /+@i/i>in, sh+reho20er 9+2-eF

Mission

To +chie9e o-r /ission . h+9in,:

An or,+ni>+tion en9iron/ent th+t posters profession+2is/; /oti9+tion +n0

3-+2it4

#-+2it +n0 ti/e conscio-s c-sto/er ser9ice4

S-st+ine0 ,ro


15/73


'19 O$=ECTIES O" PTCL

O.ecti9es +re the en0s toai7

Presi0ent K Chief E@ec-ti9e Officer

A5i A>me7 !a4ouf A5 Na?@i

Dep-t CEO PTCL

Mu>amma7 Ne>matu55a> Too4

S4E484P (in+nce) Chief in+nci+2 Officer(C44O)

!asi4 Ansa4i

Chief Infor/+tion Officer (C4I4O)

Mo>amma7 Nas4u55a>

Chief Technic+2 Officer (C4T4O)Se7 MaB>a4 Hussain

S4E484P (R A0/in K Proc-re/ent)

Si6an7a4 Na?i

S4E484P (Corpor+te De9e2op/ent)

Na !ousef

S4E484P B-siness one So-th"a4a> ama4

Co/p+n Secret+r

Lega5 Affai4s

Dr4 Se0 Moh+//+0 An


16/73


'1. $oa47 Of Di4ecto4s

M41 Nagui@u55a> Ma5i6

C>ai4man PTCL $oa47

Secret+r IT K Te2eco/ Di9ision1 Ministr of Infor/+tionTechno2o,o9ern/ent of P+=ist+n1Is2+/+.+0

M41 A@7u54a>im A@7u55a A@7u54a>im A5 Noo4ani

Ch+ir/+n K Chief E@ec-ti9e Officer1

Etis+2+t Intern+tion+2 P+=ist+n L4L4CE@ec-ti9e 8ice Presi0ent Contr+cts K A0/inistr+tionEtis+2+t 1 UAE4

M41 Sa5man Si77i?ue

Secret+r (in+nce)1 Ministr of in+nceo9ern/ent of P+=ist+n1

Is2+/+.+0

M41 A@7u5aBiB A>me7 Sa5e> A>me7 A5 Saa5e>

Chief -/+n Reso-rces OfficerEtis+2+t1 UAE

M41 Mus>ta? A>ma7 $>atti

Me/.er Te2eco/o9ern/ent of P+=ist+n1Is2+/+.+0

P+,e *&


17/73


M41 "a7>i5 Mo>ame7 E4>ama A5 Ansa4iE@ec-ti9e 8ice Presi0ent En,ineerin,Etis+2+t1 UAE

M41 K>u4s>ee7 A>me7 =uneo

A/.+ss+0or1 E/.+ss of P+=ist+nA.- Dh+.i1 UAE

M41 A@7u5aBiB Hama7 Om4an Ta4am

ener+2 M+n+,er1 Northern E/ir+tesEtis+2+t1 UAE

D41 A>me7 A5 =a4a

ener+2 M+n+,erRe+2 Est+teEtis+2+t1 UAE

Ms1 "a4a> ama4

ComFan Sec4eta4 PTCL

PTCL e+03-+rters1Is2+/+.+0

T+.2e *4*

'1- SU$SIDIARIES O" PTCL

P+,e *$


18/73


Pa6net

P+=net is + f-22 o


19/73


The co/p+n +tion in

No9e/.er '?

P+,e *


20/73


CAPTER '

ORANIATION STRUCTURE O PTCL

P+,e '


21/73


P+,e '*


22/73


P+,e ''


23/73


"igu4'1

P+,e '5


24/73


25/73


Inst+22+tion ch+r,es for UIN is Rs4'1


26/73


CHAPTER 3

DEPARTMENTS O" PTCL

P+,e '&


27/73


CHAPTER

DEPARTMENTS O" PTCL

E9er or,+ni>+tion is 0i9i0e0 into 0efinite 0ep+rt/ents4 E+ch 0ep+rt/ent perfor/s

0ifferent =in0 of o.s +n0 re3-ires st+ff e0 s=i22s to h+n02e p+rtic-2+r o.4

This incre+ses the efficienc of +tion4 The /+in 0ep+rt/ents of PTCL +re /entione0

.e2o+tion +n0 .ein, consi0ere0 +s one of the .i,,est co/p+n inP+=ist+n4

It h+s /ore th+n ?&1 e/p2oees +n0 + h-,e net+tion+2

/+n+,e/ent h+s .een spre+0 thro-,ho-t the co-ntr4

PTCL is en,+,in, + s-.st+nti+2 n-/.er of e@perts +n0 speci+2ists of st+n0in, c+2i.erin 0ifferent spheres of profession4

o. +n+2sis +n0 re9ision of o.s 0escription


28/73


To /eet the f-t-re ch+22en,in, sit-+tions in the f+ce of pri9+ti>+tion +n0 post

/onopo2 ch+22en,es1 + corpor+te c-2t-re +n0 co/petiti9e en9iron/ent h+s to .e

0e9e2ope01 for


29/73


30/73


1) Co4Fo4ate De


31/73


ener+2 M+n+,er (Re9en-e)

1' "UNCTIONS O" "INANCE DEPARTMENT

in+nce sste/ of the or,+ni>+tion

Acco-ntin, sste/ of the or,+ni>+tion

Mo.i2i>+tion of f-n0s

ener+tion of f-n0s

A22oc+tion of f-n0s

1'' "inance Sstem of t>e O4ganiBation

in+nce is the .+c=.one of e9er or,+ni>+tion .ec+-se +tion c+nHt r-n its .-siness4 It p2+s +n i/port+nt ro2e in 0eter/inin, the 2on,

ter/ o.ecti9es +n0 e9+2-+tin, the fe+si.i2it of the .-siness4

"inance %ing

Sp2it -p into three /+or .r+nches; in+nce1 Acco-nts K Re9en-e4

4M in+nce he+0s this 0ep+rt/ent4 The responsi.i2ities of the ener+2 M+n+,er

(in+nce) -s-+22 f+22 in the +re+ of fin+nci+2 /+n+,e/ent1 prep+r+tion of +nn-+2.-0,ets1 0eter/inin, the re9en-e t+r,ets for the e+r1 in9estor1 +n0 .+n=er re2+tions

+n0 contro22in, the Directors re9en-e in +22 the re,ions4

$u7get %ing

B-0,etin, is the /ost effecti9e instr-/ent to e@ercise 3-+2it contro2 o9er the

fin+nci+2 reso-rces of +n or,+ni>+tion +n0 their .etter -ti2i>+tion4 A .-0,et is +

co/prehensi9e fin+nci+2 p2+n settin, forth the e@pecte0 ro-te for +chie9in, the

fin+nci+2 K oper+tion+2 ,o+2s of +n or,+ni>+tion4 The co/p+nies en,+,e0 in 2+r,e

sc+2e .-siness essenti+22 h+9e + .-0,et 0ep+rt/ent to c+rr o-t .-0,etin, for the

co/in, fin+nci+2 e+r4 8+rio-s f-nctions perfor/e0 . B-0,et Dept4 of PTCL +re:

A22oc+tion of f-n0s to 0ifferent he+0 of +cco-nts4

P+,e 5*


32/73


Dis.-rse/ent of f-n0s or phsic+2 tr+nsfer of f-n0s to 0ifferent he+0s

of +cco-nts4

Recei9e +n0 +n+2>e .-0,et reports4

Reco//en0e0 +ctions 0esi,ne0 to i/pro9e efficienc


33/73


1'* #ene4ation Of "un7s

An or,+ni>+tion c+n .e c+22e0 se2f s-fficient if it is pro0-cin, its /+@i/-/ c+sh f2oaFte4 3 9

M Acti


35/73


36/73


or/+ttin, the C: 0ri9e . -sin, either AT or NTS fi2e sste/4

After co/p2etion of for/+t


37/73


Then p-t in -ser n+/e in te@t .o@ then c2ic= on o=4

C2ic= on /+n-+22 confi,-r+tion4

C2ic= on ne@t .-tton4

After th+t c2ic= on Microsoft e@ch+n,e ser9er4

C2ic= on ne@t4

After th+t +


38/73


C2ic= on option4

C2ic= on others4

C2ic= on A-to +rchi9es

Bro


39/73


It is -se0 for connection .eto7

!hite Or+n,e !hite Or+n,e !hite Or+n,e !hite reen

Or+n,e Or+n,e Or+n,e reen

!hite reen !hite reen !hite reen !hite Or+n,e

B2-e B2-e B2-e B2-e


40/73


41/73


42/73


Process flo&

'' %he user complains for % euipment (*es+top,

laptop,

Printer, scanner, &ireless a*opter) to % service *es+

%he Assistant Man-er (AM) chec+s the euipment

that it is in &arrant. or not '/ f the euipment is &arrant. then it is sent to the

ven*or %he ven*or chec+ pro0lem an* fi1e* it %he

user -ets his euipment from the ven*or an* sen*s

information report (that receive the euipment) to %

service *es+

'2 f the euipment is not in &arrant. then it is sent to

the General 3ranch

'4 %he team of -eneral 0ranch &or+e* on the euipment

an* fi1e*

the pro0lem

'5 %he user services the euipment from -eneral 3ranch

an* sent the information report (that receive the

euipment) to % service Des+

"ontacts6 General 3ranch team 75'8//927:/

P+,e '


43/73


% service Des+ 75'8//9272;

75'8//92''7

5'$*5'&

P+,e 5


44/73


CHAPTER 9

"INANCIAL ANAL!SIS

P+,e


45/73


46/73


re9en-e +/o-nt1


47/73


Oper+tin, inco/e of the fir/ in '&


48/73


%a0le 4/A "!MPERA%VE 3A=AN"E SHEE% (Rs n thousan*)

E?uit J Lia@i5it GRs1 In t>ousan7

of @ase ea4 figu4e

Cu44ent Lia@i5it *- *. *) *. *)T+@+tion ','9,' *,)*-,8;9 *,;),*-9 *9.18' '?4%C portion of s-pp cre0it 9-, 9*8,; ')',-;' 8-19- 5%4*C4 portion of +cc

co/pens+te0 +.sence

',*.*,.8

Short ter/ .orro


49/73


T4en7 Ana5sis Of $a5ance S>eet

The PTCLHs tot+2 +ssets


50/73


P+,e ?


51/73


91* Common&SiBe Ana5sis

An +n+2sis of percent+,e fin+nci+2 st+te/ents


52/73


?'45'J1 ?45'J K 5$4*&J in '?1 '& +n0 in '$ respecti9e24 Co/p+nHs fin+nci+2

ch+r,es r+te h+s 0ecre+se0 0-rin, '& +n0 incre+se in '$1 offsettin, the 0ec2ine in

profit .efore t+@+tion r+te


53/73


. )

C-rrent 2i+.i2ities *,.'*,-.

9

,*)-,-

*

'1$1$*

Cu44ent 4atio '18' '1.. *1**

Inte4F4etations

ener+22 + c-rrent r+tio of ' is consi0ere0 +ccept+.2e1 co/p+nies 2iste0 on st+n0+r0 K

Poor ? In0e@ h+s +n +9er+,e c-rrent r+tio of *4?4 In '?1 the c-rrent r+tio


54/73


The 3-ic= r+tio of the fir/ is +2/ost to c-rrent r+tio of the fir/ +s it h+s 0ecre+se0 fro/

'? on


55/73


of 0ecre+sin, in this r+tio is .ec+-se of 0ecre+se in recei9+.2es is 2ess th+n the 0ecre+se in

the tot+2 re9en-e4 C+-ses of 0ecre+se h+9e .een 0isc-sse0 in the .e,innin, of this

ch+pter4 or + .etter 9ie< +,in, +cco-nts recei9+.2es /-st .e +n+2>e0 to see ho< /+n

+re 0-e K p+st 0-e4

Paa@5e Tu4no


56/73


57/73


58/73


59/73


In '? +n0 '& ROE


60/73


CHAPTER 3 -

S%OT ANAL!SIS

C>aFte4 3 -

P+,e &


61/73


S%OT ANAL!SIS

PTCL is + .i, or,+ni>+tion re,+r0in, +22 the 0ep+rt/ents inc2-0in, in+nce1 Oper+tions1

-/+n reso-rce etc4 there +re se9er+2 stren,ths1


62/73


Mo7e4n Tec>no5og

PTCL is r-nnin, /o0ern techno2o, to 0e9e2op its pro0-cts +n0 ser9ices +n0 i/pro9e the

3-+2it of ser9ices4 In this connection it h+s rep2+ce0 the o20 e@ch+n,es e0 .i22in, sste/4 D-e to this techno2o, tho-s+n0 of

co/p2+ints h+9e .een re0-ce04 PTCL h+s +2so entere0 in the .-siness of Mo.i2e phone

+n0 Internet ser9ices4

OFtiona5 Po5ices An7 ComFensation

Best +n0 option+2 po2icies +n0 +ttr+cti9e co/pens+tion p+c=+,es for e/p2oees1


63/73


PTCL is 2e+0in, infor/+tion techno2o, .-t it is not =no


64/73


M+n c-sto/er of PTCL +re not s+tisfie0


65/73


PTCL c+n +2so i/pro9e the h-/+n reso-rces . the se2ection of co/petent person for

0ifferent 0ep+rt/ents +n0 this c+n on2 possi.2e . 0isco-r+,in, the corr-ption +n0

f+9oritis/4

A77ition To T>e P4o7uct Line

Top /+n+,e/ent of Or,+ni>+tion c+n /+=e +00itions to its e@istin, pro0-ct 2ine .

pro9i0in, /ore ser9ices4 In this 4eats

Ec>ange Rate Ris6

E@ch+n,e R+te Ris=


66/73


67/73


68/73


69/73


CHAPTER 3 .

CONCLUSION AND RECOMMENDATIONS

P+,e &


70/73


C>aFte4 3 .

CONCLUSION AND RECOMMENDATIONS

Concu5usion

The o9er +22 perfor/+nce of PTCL h+s .een 0ec2inin, +fter pri9+ti>+tion4 The /+in

si,n+2s of perfor/+nce tren0 +re s-//+ri>e0 .e2o+tion1


71/73


Recommen7ations

6eepin, in 9ie< the +fore/entione0 h-r02e pro.2e/s the fo22o


72/73


Most of the PTCL personne2 +re nonprofession+2; I s-,,est th+t the co/petent

+-thorit of PTCL sho-20 .e +ppointin, profession+2s4

There sho-20 .e effecti9e h-/+n reso-rce 0ep+rt/ent in or0er to ,et ri,ht peop2e on

the ri,ht o.4

O9er st+ffin, +n0 -n.+2+nce0 0istri.-tion of e/p2oees in 0ep+rt/ents4 Li=e +22 the

,o9ern/ent +n0 se/i ,o9ern/ent instit-tions PTCL h+s +2so e@cessi9e st+ff th+n

re3-ire04 In or0er to incre+se the efficienc of


73/73


$I$LIO#RAPH!

C4+/es1 ! Acho !eihrich +n0 +ro20 6oont>. Management, *the0ition1 Ne< "or=: Mc

r+

ptcl repor 5

Documents