Welcome to presentation on

PRESENTED BY:

RIDA RIAZMARHABA RANAALEENA ALI NIMRA AKRAMANAM NAZ

CONTENT

Part 1: INTRODUCTION Of PTCL HISTORY MISSION VISION ORGANIZATION’S STRUCTURE

Part 2: Management practices of PTCL PLANNING & ORGANIZING LEADING & CONTROLLING

Part 3: Findings & Analysis Part 4: Recommendations & Conclusion

PURPOSE OF THIS PRESENTATION

To let all of us know about the implication & critical gaps between motivational theories and their practice in PTCL

INTRODUCTION • PTCL Pakistan Telecommunication Company

Limited was incorporated in Pakistan on December 31st 1995 and commenced business on January 1st 1996. The company is listed on Karachi, Lahore and Islamabad stock exchanges.

• In 2006 PTCL was privatized and management control was handed over to Etisalat. Now about 62.5 per cent shares of PTCL are owned by the government , 26 per cent Etisalat, and 11.5 per cent are with the general public shareholders.

• The registered office of the Company is situated at PTCL Headquarters, g-8/4 Islamabad

BRIEF HISTORY

1947 Posts & Telegraph Department established.

1962 Pakistan Telegraph & Telephone Department.

1995 About 5 % of PTC assets transferred to PTA, FAB & NTC.

1996 PTCL formed and listed on all Stock Exchanges of Pakistan.

1998 Mobile and Internet subsidiaries established.

2000 Telecom Policy Finalized.

2003 Telecom Deregulation Announced.

2006 Etisalat’s takes over PTCL’S management.

VISION

It is our vision to be the leading ICT service provider in the region by achieving customers satisfaction and maximizing shareholders value.

MISSION To achieve our vision by having An organizational environment that fosters

professionalism, motivation and quality. An environment that is cost effective and quality

conscious. Services that are based on the most optimum

technology "Quality" and "Time" conscious customer service Sustained growth in earnings and profitability

ORGANIZATION STRUCTURE

Organizational Structure describes the organization’s formal framework or system of communication and authority.

Organization structure of PTCL: It can be described as having three components like any other organizations

Complexity FormalizationCentralization

Part 2: Management Practices In PTCL

•Planning & Organizing By Marhaba Rana(05)

•Leading & Controlling By Aleena Ali(40)

Management Functions

Culture of Organization Shared values ,Principles , Traditions

& Ways of doing things that influence the way organizational members act

Culture of PTCL

Attention to detailEmployee orientatedTeam Work is preferredAggressivenessStabilityInnovation and Risk taking

Planning

Defining goals , establishing strategy & developing plans to coordinate activities

PTCL’S PLANS

Long term planShort term planOperational planStrategic plan

OBJECTIVES OF PTCL

To provide quality services to its customers

To provide maximum satisfaction to its customers by using the latest technology.

To increase the worth of ownersTo lead the telecommunication

industry in Pakistan.

Strategic planning

Mangers make plans for how an organization will do ,what its in business to do ,how it will compete successfully & how it will interact & satisfy its customer in order to achieve those goals

TYPES OF STRATEGIES Growth strategy PTCL is using growth strategy for its

Broad Band Plan Stability strategy PTCl is using its satiability strategy for

Landline & Wifi Connection plans Renewal strategy

DECISION MAKINGTECHNIQUES

Bounded Rationality Managers make decision

rationally but are bounded by their ability to process information

Decision making under Certainty

BCG Matrix

•(Ufone)•Business services

•Smart TV•V-fone•EVDO

•Landline•Broadband

•Dial-up Internet

Organizing

When organization goals & plans are in place , the organizing function sets in motion the process of seeing that those goals & plans are pursued. When managers organize they’re defining what is to be done and creating a structure that enables those activities to be completed efficiently & effectively

PTCL Organizational design

Machinist : it relies on rules & strive for efficiency

Functional structure: Cost-saving, by hiring specialized people

HUMAN RESOURCE MANAGEMENT Established in 1996 & was re-organized in 2005. PTCL

human resource system is known as HRIS-PTCL and it is working under SEVP & GM at regional centers.

HR manager plays a very important role in hierarchy, and also in between the higher management and low level employees. He is one of the most important people to achieve company‘s overall objective by properly managing the most useful company resources.

main objective of HR department is to meet company needs of the human resources and the needs of the people hired by the company. The management of PTCL considers that in order to stay competitive and to meet the needs of their customers they should focus on their employees. They consider employees the main assets of organization and focusing on providing them the better facilities