psg governance presentation at abpmp march 2015

Download PSG Governance presentation at ABPMP March 2015

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  • Chicago ABPMP March 2015

  • 2 Copyright 2015 Process Strategy Group All Rights Reserved

    Pat Dowdle-Process Strategist Process Strategy Group

  • 3 Copyright 2015 Process Strategy Group All Rights Reserved

    Leverage existing programs Identify linkages Develop common terminology

    Processes named Boundaries identified Standard methodology Infrastructure established

    Measurement Architecture End-to-end performance Best Practices Benchmarks

    Awareness & Communication Executive leadership Process included in strategy

    Voice of the Customer Customer driven Products & Services

    A holis(c management approach that focuses on:

  • 4

    Process Maps, Value Chains, Control Charts, Strategy Maps, etc.

    Continuous Improvement, Lean, Six Sigma, ISO, Target Costing, Balanced Scorecard, Baldrige, etc.

    Strategy, Operating Plan, Corporate Initiatives

    Process Based Management, Cost Management, Brand Management

    Examples

    Individual processes

    Enterprise management

    approach

    P B M

    Copyright 2015 Process Strategy Group All Rights Reserved

  • 5 Copyright 2015 Process Strategy Group, LLC

    Process Based Management Case Studies: ACME ENERGY SERVICES CONSOLIDATED SUPPLY AND DISTRIBUTION COMPANY (CSD)

  • 6 Copyright 2015 Process Strategy Group All Rights Reserved

    Pathways for moving between Stages Detail steps for each Pathway

    What, Why, How, Who Inputs & Outputs

  • 7 Copyright 2015 Process Strategy Group All Rights Reserved

    Understand a Process

    You need to define it

    To Measure You need

    to understand

    To Manage Need to Measure Set targets

    To Improve Tie targets to Strategy Meet

    customer needs

    Continuous

  • 8 Copyright 2015 Process Strategy Group All Rights Reserved

    8

    Process Team Leader - Sub-process owner - Full-time

    Process Owners - Top level management - Process & functional hats

    Process Team - Subject matter experts - Rotate

    Formulate vision Establish targets Assess performance

    Obtain resources Approve action plans Integrate across processes

    Process design Performance measurements Oversee implementation

    Set process goals Monitor performance Identify improvements

    Process Performers

    Function Function Function

    Process

    Process Council - Process Owners - Functional top management

    Manage cross process issues Monitor process measures Link to strategy and op plan

    Allocate resources Approve process changes Manage the communication plan

  • 9 Copyright 2015 Process Strategy Group All Rights Reserved

    Aware

    Committed

    Engaged Managed

    Integrated

    Management of individual process(s) Process Based Management

    Process Advocates exist

    PBM Office Formed

    PBM Office aids with targeted processes

    PBM Office oversees all process projects

    Process Advocacy Group formed

    Support Process Assessment

    Initial PBM Implementation Plan

    Support Process Improvement Projects

    Develop Process Improvement Toolkit

    Provide training to the other process roles

    Support the other process roles

  • 10 Copyright 2015 Process Strategy Group All Rights Reserved

  • 11 Copyright 2015 Process Strategy Group All Rights Reserved

    Aware

    Committed

    Engaged Managed

    Integrated

    Embedded

    Realized

    Process Advocacy group develops the initial plan

    Process Office established

    Process Council members identified

    Process Owners & Teams identified for targeted processes

    Process Office oversees all process projects

    Process Council assumes ownership of PBM

    Process Owners manage cross process integration and improvement

    Process Teams meet on regular basis for ongoing improvements

    Process Council aligns business and process strategies

    Process Owners, Teams & Performers incentives tied to process performance

    Process Council & Process Owners become primary structure supported by functions

    Management of individual process(s) Process Based Management

    Process Teams operational

    Process Office aids with targeted processes

    Process Owners & Teams work on targeted processes

    Process Council overseas efforts

    In place by the end of the Stage

    Process Advocacy group formed

    Process advocates exist

    Roadmap to PBM - Governance

  • 12 Copyright 2015 Process Strategy Group All Rights Reserved

  • 13 Copyright 2015 Process Strategy Group All Rights Reserved

  • 14 Copyright 2015 Process Strategy Group All Rights Reserved

  • 15 Copyright 2015 Process Strategy Group All Rights Reserved

  • 16 Copyright 2015 Process Strategy Group All Rights Reserved

  • 17 Copyright 2015 Process Strategy Group All Rights Reserved

    Three Free Quick Assessments PBM Quick Assessment Process Improvement Quick Assessment Improving Performance Quick Assessment

    Monthly Process Perspectives Newsletter: results of Quick Assessment

  • 18 Copyright 2015 Process Strategy Group All Rights Reserved

    www.ProcessStrategyGroup.com

    Learn more or take the Free PBM Quick Assessments at

    Learn more on the PBM Quick Assessment for an Organization at

    Index of the 52 Process Perspectives Newsletters