pscad updating pscad software and licensing pscad x4 (v4_5... · 2014-12-22 · updating pscad™...
TRANSCRIPT
PSCAD™
Updating PSCAD™ Software and Licensing
Written for PSCAD X4: Version 4.5 November 28, 2014 Revision: 4
Updating PSCAD™ Software and Licensing (v4.5)
©2014 Manitoba HVDC Research Centre a division of Manitoba Hydro International Ltd. Rev.4, Nov. 28, 2014
Contents
1. INTRODUCTION ............................................................................................................................................. 1
1.1 OVERVIEW ...................................................................................................................................................... 1 1.2 RELEASE NUMBERING SYSTEM ............................................................................................................................ 3 1.3 DETERMINING YOUR UPDATE .............................................................................................................................. 4
2. UPDATING THE SOFTWARE AND LICENSE (MUL) ........................................................................................... 5
2.1 UPDATING THE SOFTWARE ON THE SERVER ........................................................................................................... 6 2.2 CONFIGURING THE LICENSE MANAGER ............................................................................................................... 10 2.3 UPDATING THE LICENSE ON THE SERVER ............................................................................................................. 13 2.4 UPDATING SOFTWARE ON THE CLIENT COMPUTERS .............................................................................................. 15 2.5 ACTIVATING A LICENSE TO RUN PSCAD .............................................................................................................. 19
3. UPDATING SOFTWARE (MUL) ..................................................................................................................... 25
3.1 UPDATING THE SOFTWARE ON THE SERVER ......................................................................................................... 26 3.2 CONFIGURING THE LICENSE MANAGER ............................................................................................................... 30 3.3 UPDATING SOFTWARE ON THE CLIENT COMPUTERS .............................................................................................. 31 3.4 ACTIVATING A LICENSE TO RUN PSCAD .............................................................................................................. 35
4. UPDATING THE SOFTWARE AND LICENSE (SUL) .......................................................................................... 36
4.1 UPDATING SOFTWARE ..................................................................................................................................... 37 4.2 UPDATING THE LICENSE ................................................................................................................................... 40 4.3 ACTIVATING A LICENSE TO RUN PSCAD .............................................................................................................. 42
5. UPDATING SOFTWARE (SUL) ....................................................................................................................... 47
5.1 UPDATING SOFTWARE ..................................................................................................................................... 48 5.2 ACTIVATING A LICENSE TO RUN PSCAD .............................................................................................................. 51
6. SWITCHING BETWEEN LEGACY AND ADVANCED LICENSING ....................................................................... 52
6.1 OVERVIEW .................................................................................................................................................... 52 6.2 SWITCHING TO LEGACY LICENSING ..................................................................................................................... 53 6.3 SWITCHING TO ADVANCED LICENSING ................................................................................................................ 56
7. SILENT INSTALLATIONS ............................................................................................................................... 57
7.1 BACKGROUND................................................................................................................................................ 57 7.2 AVAILABILITY ................................................................................................................................................. 57 7.3 UNATTENDED INSTALLATION WHEN INSTALLING FROM WRITEABLE MEDIA ................................................................ 58 7.4 UNATTENDED INSTALLATIONS WHEN USING READ-ONLY MEDIA .............................................................................. 59 7.5 END-USER CUSTOMIZED UNATTENDED INSTALLATIONS ......................................................................................... 60
8. RESOLVING ISSUES ...................................................................................................................................... 61
8.1 ISSUES WITH UPDATING THE SOFTWARE ............................................................................................................. 62 8.2 ISSUES WITH CONFIGURING THE LICENSE MANAGER .............................................................................................. 63 8.3 ISSUES WITH UPDATING A LICENSE USING THE LICENSE UPDATE UTILITY .................................................................... 64 8.4 ISSUES WITH ACTIVATING A LICENSE ................................................................................................................... 65 8.5 DETECTING YOUR PSCAD VERSION AND LICENSE NUMBER .................................................................................... 66 8.6 CONTACTING THE SUPPORT DESK ...................................................................................................................... 68
APPENDIX A LICENSING ACROSS NETWORKS ................................................................................................. 69
Updating PSCAD™ Software and Licensing (v4.5)
©2014 Manitoba HVDC Research Centre a division of Manitoba Hydro International Ltd. Rev.4, Nov. 28, 2014 Page 1
1. Introduction
1.1 Overview
This manual provides instructions for updating the PSCAD™ software and license. If this is a
new installation rather than an update, refer instead to “Installing PSCAD X4”, available at
the following link:
https://hvdc.ca/knowledge-library/reference-material
Instructions for the following products are included:
Update to PSCAD X4 v4.5 software (v4.5.0, v4.5.1, v4.5.2, v4.5.3, v4.5.4), for
both the Professional and Educational licenses.
Update for a Professional license from V4 to X4. The V4 license runs v4.2; the X4
license runs v4.2 and later.
Update to the Standalone License Manager (v1.31, v1.32, v1.33, v1.34, v1.35)
(also known as simply “License Manager")
Note
The License Manager is installed only when running a Multi-User license.
The installation of the GFortran compiler v4.2.1, LiveWire and LiveWire Lite if
required (no update is available)
The installation of Sentinel Drivers 7.150.10 (Sentinel Driver installer v7.5.7 is
used with PSCAD v4.5.0 to v4.5.1 and License Manager v1.31 to v1.32; Sentinel
Driver installer v7.5.8 is used with PSCAD v4.5.2 to v4.5.4 and License Manager
v1.33 to v1.35)
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This manual covers Lock-Based Licensing configuration, for both Multi-User and Single-User
licenses for all v4.5 releases. Lock-Based Licensing (also known as Legacy Licensing or
Intranet Licensing) uses a combination of USB lock and license database file to validate
licensing.
Note
If you are using the Free Edition, refer instead to the guide “Managing MyCentre”,
posted at the link listed below. The Free Edition uses an alternative licensing
configuration, Certificate Licensing (also known as Advanced Licensing or Internet
Licensing), and is authorized through a website portal.
https://hvdc.ca/knowledge-library/reference-material
Note
If you are using Lockless Trial Licensing for versions up to and including v4.5.3,
refer instead to the guide “How to Install a Trial License”, posted at the above link.
Lockless Trial Licensing is free time-limited fully-featured licensing, and is locked to
a particular computer.
Note
If you are using a Trial License for v4.5.4, refer instead to the guide “How to Install
a Trial License”, posted at the above link. Trial Certificate Licensing is free time-
limited fully-featured licensing, and is authorized through a website portal.
Licensing configuration instructions for the following products are included:
PSCAD
Expanded Licensing
LiveWire Pro
Note
If you are running LiveWire Lite, this limited-feature edition does not require any
licensing configuration.
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1.2 Release Numbering System
Software releases are identified by a numbering system, which is used to designate the
release type. There are three types of release, as follows:
A major release contains a significant number of new features and functionalities,
such that it warrants a brand new product. These types of releases have
historically occurred every several years (for example, version 3, version 4, etc.).
A minor release typically provides a handful of new and enhanced features, but
not enough to justify a new product. Minor releases may be released yearly (for
example, version 4.3, version 4.4, version 4.5, etc.).
A maintenance patch is purely a bug fix release. Patches may be released
multiple times per year (for example, version 4.5.1, version 4.5.2, etc.).
The numbering system is illustrated in the following image. The first number on the left
represents the major release. The version 4 product was first released in 2003. The second
number represents the minor release; version 4.5 was released in the spring of 2012. The
third number represents the maintenance patch.
This mnual provides instructions for updating minor releases and maintenance patches.
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1.3 Determining your Update
The following table may help to determine which instructions are applicable to your setup.
This is based on your type of license (Professional or Educational, and Multi-User or Single-
User), and which software version you are updating from.
Type of License
Type of Update
Professional License1 Educational License2
Multi-User License (MUL)
Single-User License (SUL)
Multi-User License (MUL)
Single-User License (SUL)
Updating from v4.2.11
Section 2 Section 4 Section 3 Section 5
Updating from v4.3.0 or later
Section 3 Section 5 Section 3 Section 5
1For a professional license, updating from v4.2 requires that the license be updated in addition to the software. When updating from v4.3 or later, only the software requires updating. 2For an educational license, updating from v4.2 or later requires only that the software be updated; the license is not required to be updated.
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2. Updating the Software and License (MUL)
This section provides instructions for performing the following updates, and should be
completed in the order presented:
Update and configure the License Manager software on the license host
Update the Professional Multi-User license for PSCAD V4 (v4.2) on the license
host. The license will be renumbered, and in addition to licensing PSCAD V4, it
will also license PSCAD X4 (v4.3 and later).
Update the PSCAD software on the Client machines
Activate a license
Additionally, the GFortran compiler and LiveWire may also be installed during this section.
The instructions for the Professional and Educational licenses are very similar; any
differences are as noted.
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2.1 Updating the Software on the Server
This section provides instructions for updating the License Manager (and PSCAD, if
applicable) on the Server. Proceed as follows:
Notes
1. This section is applicable to a Professional Multi-User license for v4.2.
2. If operating on Windows Vista or later, ensure that you have administrator
privileges prior to beginning the installation.
3. On a computer running the 32-bit Windows operating system, only the 32-bit
version of PSCAD will be installed.
4. On a computer running the 64-bit Windows operating system, both the 32-bit
and 64-bit versions of PSCAD will be installed. The 64-bit version may be
launched using the automatically generated link in the Windows Start menu.
5. If you encounter any installation issues, refer to Section 8.1.
a. To initiate an update to your license and software, request the update from our sales
desk at [email protected]. Indicate the update is from v4.2, and include your license
number, which is typically listed on your USB lock.
b. Upon approval, our sales desk will forward the following:
The software installation files
The license update files
c. Save the installation files and license update files to the Server desktop.
Note
The installation must be run from a local drive rather than from a network drive.
d. If applicable, shut down all instances of PSCAD.
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e. Stop the current License Manager service as follows:
On a Server running Windows Vista or later, from the Windows “Start” menu,
right-click “Stop License Manager Service”, then select “Run as administrator”.
On a Server running Windows XP, double left-click on “Stop License Manager
Service” in the Windows Start menu.
f. From the installation files, run “setup.exe” (if running on Windows Vista or later,
select the option to launch the installation as administrator).
g. In Windows Vista and later, the “User Account Control” dialog box may display to
inquire whether you want to allow “setup.exe” to make changes to your computer.
This message is a standard warning to protect your computer when an executable
file is detected. Select “Yes” to begin the installation.
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h. The InstallShield Wizard will launch. During the installation, the various installation
screens will prompt you to make selections. When the following screens are
displayed, perform as follows:
From the “Product Listing” screen, select all required programs, then select
“Next”. Normally, only the “License Manager” is selected on a Server. For Servers
also running PSCAD, however, also select “PSCAD” (and “GFortran Compiler” if
you do not have a commercial compiler, “LiveWire Lite (Demo)” to use the free
limited-feature version, or “LiveWire” to use the fully-featured version using
either a trial or permanent license).
WARNING
Ensure that all software to be updated or retained is selected. All previously
installed software that is deselected will be uninstalled.
Select “PSCAD will use a License Manager on this machine”, then select “OK”.
Display for PSCAD v4.5.0 to v4.5.3
Display for PSCAD v4.5.4
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i. If selected, PSCAD will be updated next, followed by the License Manager.
j. When the Setup Tool displays, go to Section 2.2 to configure the License Manager,
then return to Step (k) below.
k. When prompted to install a license, select “Yes – install/update product licenses”.
This will display the “License Update Utility”. Proceed to Section 2.3 to update the
license, then return to Step (l) below.
l. If GFortran and/or LiveWire were selected, you will be prompted through these
installations.
m. You will be prompted to finalize the software update on the Server.
n. Log out or restart the Server after all software has been installed. The License
Manager will then be ready to issue licenses.
o. If PSCAD was installed on the Server, go to Section 2.5 to activate a license, then go
to Step (p) below.
p. If applicable, go to Section 2.4 to update the software on the Client computers.
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2.2 Configuring the License Manager
The License Manager “Setup Tool” utility is used to configure networking between the
License Manager and Client computers for sharing licenses. Configure the License Manager
as follows:
Notes
1. If you encounter any issues, refer to Section 8.2.
2. When configuring the Setup Tool, view the contents in the “Help” menu of the
tool for further references.
a. Display the License Manager Setup Tool using one of the following manners:
If this is a continuation from Section 2.1, the Setup Tool will automatically
display.
If the License Manager software was previously installed, the Setup Tool may be
displayed from the Windows “Start” menu (All Programs | PSCAD | License
Manager | Setup Tool), or
Download the utility from the following link, extract the files to a folder on your
local drive, and run the “SetupTool.exe” file.
http://updater.pscad.com/utilities/SetupTool.zip
b. For Expanded Licensing Only: If your license includes Expanded Licensing,
configure the “Networks” tab. If you require assistance, please contact our support
desk (Section 8.6).
Notes
1. The license for Expanded Licensing is included as part of your “License.txt" file.
This file will be updated in Section 2.3.
2. See Appendix A for more information on Expanded Licensing.
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c. In the “Adapters & IPs” tab, select the network on which the Server and Client
computers will communicate. There are two methods for configuring the networking:
Note
This step is applicable for all Multi-User licenses, regardless whether you have
Expanded Licensing or not. If you do not have Expanded Licensing, this tab
permanently sets the network communication between the Server and Client
computers. If you do have Expanded Licensing, this tab sets the default network
communication between the Server and Client computers if the Expanded Licensing
expires.
The preferred method to set the network is to lock communication to a specific
network, which lists the specific IP address. Proceed as shown.
Notes
1. The IP address 127.0.0.1 is typically never selected since this is the IP address
of the current computer, and networking to other computers would not be
possible if selected.
2. Alternatively, select IP address 127.0.0.1 if the following two conditions are
both met:
Note
This method will permit you to run two or more instances of PSCAD on your
computer at one time.
o Your PSCAD license has multiple PSCAD seats, and
o You will not share these seats with other computers over the network.
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The second method of configuring the networking is to lock to an adapter type,
such as wired or wireless, as shown. The License Manager will lock to the first
detected adapter of the type selected. This is not the preferred method of setting
the networking, as the IP address can vary depending on which adapter type is
detected first. Proceed as shown.
d. If required, the networking permission that was set in the “Adapters & IPs” tab may
be relaxed or restricted by configuring the “Override” tab. Use the up and down
arrows to restrict or loosen permission in the “Class” field. For more detailed
information on networking permissions, see Appendix A.
e. Save settings and close the utility by selecting “Save Settings and Exit” in the
“Actions” menu.
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2.3 Updating the License on the Server
This section provides instructions for updating a Professional license from V4 (v4.2) to X4
(v4.3 and later). The “License Update Utility” will be used to update the license. Proceed as
follows:
Note
1. Before proceeding, ensure you have administrator privileges on the computer.
2. This procedure requires the update package as supplied by our Sales Desk
(contains the update utility and associated license files).
3. This procedure is not intended for installing or replacing a license. For that
procedure, refer instead to the “Installing PSCAD” manual, available from the
following page:
https://hvdc.ca/knowledge-library/reference-material
4. If you encounter any issues, refer to Section 8.3.
a. Ensure that the Upgrade.txt file and License.txt file are saved to your desktop.
b. Ensure that the USB lock is plugged in.
c. If applicable, shut down all instances of PSCAD.
d. If applicable, stop the License Manager service as follows:
If operating on Windows XP: From the Windows Start menu, browse to and select
“Stop License Manager Service”.
If operating on Windows Vista, Windows 7, or Window 8: From the Windows Start
menu, browse to and right-click on “Stop License Manager Service”, then select
“Run as administrator”.
e. If the “License Update Utility” is not already displayed (i.e. per continuation from
previous section), it may be displayed in one of the following three manners:
Run the utility from the zipped update folder provided by the Sales Desk, or
If available, browse to and run the “Enter License Key” from the Windows Start
menu, or
Download the utility from the following link, extract the files to a local folder, and
run the “LicenseUpdate.exe” file:
http://updater.pscad.com/utilities/LicenseUpdate.zip
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f. From the “Actions” menu, select “Upgrade license keys and lock”.
g. When prompted to install the “Upgrade.txt” file, this is one of the files saved to your
desktop as per Step (a). Browse to this file, then select “Open”.
h. When prompted to install the “License.txt” file, this is one of the files saved to your
desktop as per Step (a). Browse to this file, then select “Open”.
i. The license database and the USB lock will be updated to a new license number, with
the ability to license both PSCAD V4 and PSCAD X4.
Note
Once the update has been completed, the “License Update Utility” will display
information about the installed license. Take note of your new PSCAD license
number. Also, it is recommended to attach a tag that lists the new number to the
USB lock to easily identify your license number when contacting the sales or
support desk.
j. Close the “License Update Utility”.
Note
Following this procedure, the USB lock along with the License.txt file that was
provided in the update package make up your new PSCAD license. Together, these
may be installed on any computer to host the PSCAD license.
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2.4 Updating Software on the Client Computers
This section provides instructions for updating software on the Client computers using the
InstallShield Wizard.
Notes
1. If PSCAD and GFortran are to be installed on numerous computers, you may
prefer instead to perform the installations using the “silent” (unattended)
method as per Section 7.
2. If operating on Windows Vista or Windows 7, ensure that you have local
administrator privileges prior to beginning the installation.
3. On a computer running the 32-bit Windows operating system, only the 32-bit
version of PSCAD will be installed.
4. On a computer running the 64-bit Windows operating system, both the 32-bit
and 64-bit versions of PSCAD will be installed. The 64-bit version may be
launched using the automatically generated link in the Windows Start menu.
5. If you encounter any issues, refer to Section 8.1.
a. To initiate a software update, inform our sales desk at [email protected]. Indicate
the update is from v4.2, and include your license number, which is typically listed on
your USB lock.
b. Upon approval, our sales desk will forward the following:
The software installation files
The license update files (the license is updated on the Server as per Section 2.3).
c. Save the installation files to your computer desktop.
Note
The installation must be run from a local drive rather than from a network drive.
d. If applicable, shut down all instances of PSCAD.
e. From the installation files, run “setup.exe” (if running on Windows Vista or later,
select the option to launch the installation as administrator).
f. In Windows Vista and later, the “User Account Control” dialog box may display to
inquire whether you want to allow “setup.exe” to make changes to your computer.
This message is a standard warning to protect your computer when an executable
file is detected. Select “Yes” to begin the installation.
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g. The InstallShield Wizard will launch. During the installation, the various installation
screens will prompt you to make selections. When the following screens are
displayed, perform the following:
From the “Product Listing” screen, select all required programs, then select
“Next”. Normally, “PSCAD” is selected (and “GFortran Compiler” if you do not
have a commercial compiler, and “LiveWire Lite (Demo)” to use the free limited-
feature version, or “LiveWire” to use the fully-featured version with either a trial
or permanent license).
WARNING
Do not select “License Manager”. This may cause licensing issues.
WARNING
Ensure that all software to be updated or retained is selected. All previously
installed software that is deselected will be uninstalled.
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In the following dialog box, proceed as follows:
Display for PSCAD v4.5.0 to v4.5.3
Display for PSCAD v4.5.4
If you know the server name or IP address, select “PSCAD will use a License
Manager on another computer on your network”. For v4.5.0 to v4.5.3, also enter
this name or address.
If you do not know the Server name or IP address, select “PSCAD will use self-
licensing”. You will be prompted for this information during the licensing.
At v4.5.4, if prompted, enter the Server name or IP address in the field provided,
then select “Next”.
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At v4.54, if incorrect information is entered in the above dialog box, an error
message will display. Proceed as follows:
o To try entering the License Manager host information again, select “No” to
return to the previous dialog.
o To continue the installation without the License Manager host information,
select “Yes”, and proceed to the next step.
h. The PSCAD software will be updated, and the GFortran compiler and LiveWire will be
installed next if selected.
i. Proceed to Section 2.5 to activate a license on the Client computer.
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2.5 Activating a License to Run PSCAD
Activate a license to run PSCAD on the Client or Server computer as follows:
Note
If you encounter any licensing issues, refer to Section 8.4.
a. On the Server, ensure the USB lock is plugged in.
b. For a Professional License: Using the following table, launch PSCAD according to
your Windows operating system and PSCAD version:
PSCAD
Version
Operating System1
Windows 32-bit Windows 64-bit
v4.5.0
Browse as shown in the
Windows “Start” menu:
Browse as shown in the
Windows “Start” menu:
v4.5.1
and later
Browse as shown in the Windows “Start” menu:
Note
The version corresponding to the computer’s operating
system (32-bit or 64-bit) will be displayed. 1The selections in this table assume operation on Windows Vista or later. If
operating on Windows XP, select the “(non-elevated)” option instead.
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c. For an Educational License: Using the following table, launch PSCAD according to
your Windows operating system and PSCAD version:
PSCAD
Version
Operating System1
Windows 32-bit Windows 64-bit
v4.5.0
Browse as shown in the Windows “Start” menu:
Notes
1. The 64-bit version of v4.5.0 is not available for an
Educational license.
2. The 64-bit version of v4.5.1 and later is available for an
Educational license (see below).
v4.5.1
and later
Browse as shown in the Windows “Start” menu:
Note
The “PSCAD v45” link will correspond to your operating
system (i.e. 32-bit or 64-bit).
1The selections in this table assume operation on Windows Vista or later. If
operating on Windows XP, select the “(non-elevated)” option instead.
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d. If you agree with the software license agreement, select “I agree”.
e. The following message will display to indicate that a license is not available. Select
“OK”.
f. Display the “System Settings” dialog box if not automatically displayed (from the
PSCAD Start button, browse to “System Settings”).
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g. For v4.5.4 only: In the System Settings dialog, ensure the licensing configuration is
set correctly, to Legacy Licensing. The upper left tab will help to determine this, as
shown:
Correct Configuration: If the tab is listed as “License” (left view in above
snapshot), then the correct configuration is set (“Legacy Licensing”). Continue to
Step (h) below.
Incorrect Configuration: If the tab is listed as “Certificate Licensing” (right view in
above snapshot), then the wrong configuration is set (“Advanced Licensing”).
Licensing must therefore be changed to the “Legacy Licensing” configuration as
per Section 6.2. Following this change, resume licensing from Step (h) below.
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h. Activate the license on the Server or Client computer as follows:
On the Server: Configure the license on the Server as shown:
On the Client computer: Configure the licensing on the Client as shown:
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Note
The “Trial License” fields were removed from the dialog box at v4.5.4. The above
two screenshots show the configuration at v4.5.4, the screenshot below shows the
configuration for v4.5.0 to v4.5.3.
i. If the license has successfully been activated, a message similar to the one shown
will display. Select “OK”. PSCAD will be licensed to run.
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3. Updating Software (MUL)
This section provides instructions for performing the following updates, and should be
completed in the order presented:
Update and configure the License Manager software on the license host
Update the PSCAD software on the Client machines
Activate a license
Additionally, the GFortran compiler and LiveWire may also be installed during this section.
The instructions for the Professional and Educational licenses are very similar; any
differences are as noted.
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3.1 Updating the Software on the Server
This section provides instructions for updating the License Manager (and PSCAD, if
applicable) on the Server. Proceed as follows:
Notes
1. This section is applicable to a Professional Multi-User license for v4.3 and later,
and to an Educational Multi-User license for v4.2 and later.
2. If operating on Windows Vista or later, ensure that you have administrator
privileges prior to beginning the installation.
3. On a computer running the 32-bit Windows operating system, only the 32-bit
version of PSCAD will be installed.
4. On a computer running the 64-bit Windows operating system, both the 32-bit
and 64-bit versions of PSCAD will be installed. The 64-bit version may be
launched using the automatically generated link in the Windows Start menu.
5. If you encounter any installation issues, refer to Section 8.1.
a. To initiate an update to your license and software, request the update from our sales
desk at [email protected]. Include your license number, which is typically listed on
your USB lock.
b. Upon approval, our sales desk will forward the software installation files.
c. Save the installation files to the Server desktop.
Note
The installation must be run from a local drive rather than from a network drive.
d. If applicable, shut down all instances of PSCAD.
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e. Stop the current License Manager service as follows:
On a Server running Windows Vista or later, from the Windows “Start” menu,
right-click “Stop License Manager Service”, then select “Run as administrator”.
On a Server running Windows XP, double left-click on “Stop License Manager
Service” in the Windows Start menu.
f. From the installation files, run “setup.exe” (if running on Windows Vista or later,
select the option to launch the installation as administrator).
g. In Windows Vista and later, the “User Account Control” dialog box may display to
inquire whether you want to allow “setup.exe” to make changes to your computer.
This message is a standard warning to protect your computer when an executable
file is detected. Select “Yes” to begin the installation.
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h. The InstallShield Wizard will launch. During the installation, the various installation
screens will prompt you to make selections. When the following screens are
displayed, perform as follows:
From the “Product Listing” screen, select all required programs, then select
“Next”. Normally, only the “License Manager” is selected on a Server. For Servers
also running PSCAD, however, also select “PSCAD” (and “GFortran Compiler” if
you do not have a commercial compiler, “LiveWire Lite (Demo)” to use the free
limited-feature version, or “LiveWire” to use the fully-featured version using
either a trial or permanent license).
WARNING
Ensure that all software to be updated or retained is selected. All previously
installed software that is deselected will be uninstalled.
Select “PSCAD will use a License Manager on this machine”, then select “OK”.
Display for PSCAD v4.5.0 to v4.5.3
Display for PSCAD v4.5.4
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i. If selected for installation, PSCAD will be updated, followed by the License Manager.
j. When the Setup Tool displays, go to Section 3.2 to configure the License Manager,
then return to Step (k) below.
k. When prompted to install a license, select “No – don’t install/update any licenses”.
l. If GFortran and/or LiveWire were selected, you will be prompted through these
installations.
m. You will be prompted to finalize the software update on the Server.
n. Log out or restart the Server after all software has been installed. The License
Manager will then be ready to issue licenses.
o. If PSCAD was installed on the Server, go to Section 3.4 to activate a license, then go
to Step (p) below.
p. If applicable, go to Section 3.3 to update the software on the Client computers.
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3.2 Configuring the License Manager
Configure the License Manager as per Section 2.2, with the following notes:
Disregard the note at Step (b) related to updating a license. A license will not be
updated for this configuration.
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3.3 Updating Software on the Client Computers
This section provides instructions for updating software on the Client computers using the
InstallShield Wizard.
Notes
1. If PSCAD and GFortran are to be installed on numerous computers, you may
prefer instead to perform the installations using the “silent” (unattended)
method as per Section 7.
2. If operating on Windows Vista or Windows 7, ensure that you have local
administrator privileges prior to beginning the installation.
3. On a computer running the 32-bit Windows operating system, only the 32-bit
version of PSCAD will be installed.
4. On a computer running the 64-bit Windows operating system, both the 32-bit
and 64-bit versions of PSCAD will be installed. The 64-bit version may be
launched using the automatically generated link in the Windows Start menu.
5. If you encounter any issues, refer to Section 8.1.
a. To initiate a software update, inform our sales desk at [email protected]. Include
your license number, which is typically listed on your USB lock.
b. Upon approval, our sales desk will forward the software installation files.
c. Save the installation files to your computer desktop.
Note
The installation must be run from a local drive rather than from a network drive.
d. If applicable, shut down all instances of PSCAD.
e. From the installation files, run “setup.exe” (if running on Windows Vista or later,
select the option to launch the installation as administrator).
f. In Windows Vista and later, the “User Account Control” dialog box may display to
inquire whether you want to allow “setup.exe” to make changes to your computer.
This message is a standard warning to protect your computer when an executable
file is detected. Select “Yes” to begin the installation.
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g. The InstallShield Wizard will launch. During the installation, the various installation
screens will prompt you to make selections. When the following screens are
displayed, perform the following:
From the “Product Listing” screen, select all required programs, then select
“Next”. Normally, “PSCAD” is selected (and “GFortran Compiler” if you do not
have a commercial compiler, and “LiveWire Lite (Demo)” to use the free limited-
feature version, or “LiveWire” to use the fully-featured version with either a trial
or permanent license).
WARNING
Do not select “License Manager”. This may cause licensing issues.
WARNING
Ensure that all software to be updated or retained is selected. All previously
installed software that is deselected will be uninstalled.
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In the following dialog box, proceed as follows:
Display for PSCAD v4.5.0 to v4.5.3
Display for PSCAD v4.5.4
If you know the server name or IP address, select “PSCAD will use a License
Manager on another computer on your network”. For v4.5.0 to v4.5.3, also enter
this name or address.
If you do not know the Server name or IP address, select “PSCAD will use self-
licensing”. You will be prompted for this information during the licensing.
At v4.5.4, if prompted, enter the Server name or IP address in the field provided,
then select “Next”.
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At v4.54, if incorrect information is entered in the above dialog box, an error
message will display. Proceed as follows:
o To try entering the License Manager host information again, select “No” to
return to the previous dialog.
o To continue the installation without the License Manager host information,
select “Yes”, and proceed to the next step.
h. The PSCAD software will be updated, and the GFortran compiler and LiveWire will be
installed next if selected.
i. Proceed to Section 3.4 to activate a license on the Client computer.
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3.4 Activating a License to Run PSCAD
Once PSCAD has been updated on the Server or Client computer as per Section 3.1 or 3.3,
activate a license to run the software as per Section 2.5.
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4. Updating the Software and License (SUL)
This section provides instructions for performing the following procedures, and should be
completed in the order presented:
Update the PSCAD software
Update the Professional Multi-User license for PSCAD V4 (v4.2). The license will
be renumbered, and in addition to licensing PSCAD V4, it will also license
PSCAD X4 (v4.3 and later).
Activate a license
Additionally, the GFortran compiler and LiveWire may also be installed during this section.
The instructions for the Professional and Educational licenses are very similar; any
differences are as noted.
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4.1 Updating Software
This section provides instructions for updating software, as follows:
Notes
1. This section is applicable to a Professional Single-User license for v4.2.
2. If operating on Windows Vista or later, ensure that you have administrator
privileges prior to beginning the installation.
3. On a computer running the 32-bit Windows operating system, only the 32-bit
version of PSCAD will be installed.
4. On a computer running the 64-bit Windows operating system, both the 32-bit
and 64-bit versions of PSCAD will be installed. The 64-bit version may be
launched using the automatically generated link in the Windows Start menu.
5. If you encounter any installation issues, refer to Section 8.1.
a. To initiate an update to your license and software, request the update from our sales
desk at [email protected]. Indicate the update is from v4.2, and include your license
number, which is typically listed on your USB lock.
b. Upon approval, our sales desk will provide the following:
The software installation files
The license update files
c. Save the installation files and license update files to your computer desktop.
Note
The installation must be run from a local drive rather than from a network drive.
d. If applicable, shut down all instances of PSCAD.
e. From the installation files, run “setup.exe” (if running on Windows Vista or later,
select the option to launch the installation as administrator).
f. In Windows Vista and later, the “User Account Control” dialog box may display to
inquire whether you want to allow “setup.exe” to make changes to your computer.
This message is a standard warning to protect your computer when an executable
file is detected. Select “Yes” to begin the installation.
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g. The InstallShield Wizard will launch. During the installation, the various installation
screens will prompt you to make selections. When the following screens are
displayed, perform as follows:
From the Product Listing” screen, select all required programs, then select
“Next”. Normally, “PSCAD” is selected (and “GFortran Compiler” if you do not
have a commercial compiler, and “LiveWire Lite (Demo)” to use the free limited-
feature version, or “LiveWire” to use the fully-featured licensed version with
either a trial or permanent license).
WARNING
Do not select “License Manager”. This may cause licensing issues.
WARNING
Ensure that all software to be updated or retained is selected. All previously
installed software that is deselected will be uninstalled.
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Select “PSCAD will use self-licensing”, then select “OK”.
Display for PSCAD v4.5.0 to v4.5.3
Display for PSCAD v4.5.4
h. The PSCAD software will be updated, and the GFortran compiler and LiveWire will be
installed next if selected.
i. Proceed to Section 4.2 to update the license.
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4.2 Updating the License
This section provides instructions for updating a Professional license from V4 (v4.2) to X4
(v4.3 and later). Proceed as follows:
Notes
1. Before proceeding, ensure you have administrator privileges on the computer.
2. This procedure requires the update package as supplied by our Sales Desk
(contains the update utility and associated license files).
3. If you encounter any issues, contact our support desk (Section 8.3).
a. Ensure that the Upgrade.txt file and License.txt file from the update package are
saved to your desktop.
b. Ensure that the USB lock is plugged in.
c. If applicable, shut down all instances of PSCAD.
d. If the “License Update Utility” is not already displayed (i.e. per continuation from the
previous section), it may be displayed in one of the following three manners:
Run the utility from the update package provided by the Sales Desk, or
If available, browse to and run the “Enter License Key” from the Windows Start
menu, or
Download the utility from the following link, extract the files to a local folder, and
run the “LicenseUpdate.exe” file:
http://updater.pscad.com/utilities/LicenseUpdate.zip
e. From the “Actions” menu, select “Upgrade license keys and lock”.
f. When prompted to install the “Upgrade.txt” file, browse to this file, then select
“Open”.
g. When prompted to install the “License.txt” file, browse to this file, then select
“Open”.
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h. The license database and the USB lock will be updated to a new license number, with
the ability to license both PSCAD V4 and PSCAD X4.
Note
Once the update has been completed, the “License Update Utility” will display
information about the installed license. Take note of your new PSCAD license
number. Also, it is recommended to attach a tag that lists the new number to the
USB lock to easily identify your license number when contacting the sales or
support desk.
i. Close the “License Update Utility”.
Note
Following this procedure, the USB lock along with the License.txt file that was
provided in the update package make up your new PSCAD license. Together, these
may be installed on any computer to host the PSCAD license.
j. Go to Section 4.3 to activate the license.
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4.3 Activating a License to Run PSCAD
Activate a license to run PSCAD as follows:
Note
If you encounter any issues, refer to Section 8.4.
a. Ensure the USB lock is plugged in and the license was updated as per Section 4.2.
b. For a Professional License: Using the following table, launch PSCAD according to
your Windows operating system and PSCAD version:
PSCAD
Version
Operating System1
Windows 32-bit Windows 64-bit
v4.5.0
Browse as shown in the Windows
“Start” menu:
Browse as shown in the Windows
“Start” menu:
v4.5.1
and later
Browse as shown in the Windows “Start” menu:
Note
The version corresponding to the computer’s operating system
(32-bit or 64-bit) will be displayed.
1The selections in this table assume operation on Windows Vista or later. If
operating on Windows XP, select the “(non-elevated)” option instead.
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c. For an Educational License: Using the following table, launch PSCAD according to
your Windows operating system and PSCAD version:
PSCAD
Version
Operating System1
Windows 32-bit Windows 64-bit
v4.5.0
Browse as shown in the Windows “Start” menu:
Notes
1. The 64-bit version of v4.5.0 is not available for an Educational
license.
2. The 64-bit version of v4.5.1 and later is available for an
Educational license (see below).
v4.5.1
and later
Browse as shown in the Windows “Start” menu:
Note
The “PSCAD v45” link will correspond to your operating system
(i.e. 32-bit or 64-bit).
1The selections in this table assume operation on Windows Vista or later. If
operating on Windows XP, select the “(non-elevated)” option instead.
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d. If you agree with the software license agreement, select “I agree”.
e. The following message will display to indicate that a license is not available. Select
“OK”.
f. Display the “System Settings” dialog box if not automatically displayed (from the
PSCAD Start button, browse to “System Settings”).
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g. For v4.5.3 or v4.5.4 only: In the System Settings dialog, ensure the licensing
configuration is set correctly, to Legacy Licensing. The upper left tab will help to
determine this, as shown:
Correct Configuration: If the tab is listed as “License” (left view in above
snapshot), then the correct configuration is set (“Legacy Licensing”). Continue to
Step (h) below.
Incorrect Configuration: If the tab is listed as “Certificate Licensing” (right view in
above snapshot), then the wrong configuration is set (“Advanced Licensing”).
Licensing must therefore be changed to the “Legacy Licensing” configuration as
per Section 6.2. Following this change, resume licensing from Step (h) below.
h. Configure the license as shown.
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Note
The “Trial License” fields were removed from the dialog box at v4.5.4. The above
screenshot shows the configuration at v4.5.4, the screenshot below shows the
configuration for v4.5.0 to v4.5.3.
i. If the license has successfully been activated, a message similar to the one shown
will display. Select “OK”.
j. PSCAD will be licensed to run.
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5. Updating Software (SUL)
This section provides instructions for performing the following procedures, and should be
completed in the order presented:
Update the PSCAD software
Activate a license
Additionally, the GFortran compiler and LiveWire may also be installed during this section.
The instructions for the Professional and Educational licenses are very similar; any
differences are as noted.
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5.1 Updating Software
This section provides instructions for updating software, as follows:
Notes
1. This section is applicable to a Professional Single-User license for v4.3 and later,
and to an Educational Single-User license for v4.2 and later.
2. If operating on Windows Vista or Windows 7, ensure that you have
administrator privileges prior to beginning the installation.
3. On a computer running the 32-bit Windows operating system, only the 32-bit
version of PSCAD will be installed.
4. On a computer running the 64-bit Windows operating system, both the 32-bit
and 64-bit versions of PSCAD will be installed. The 64-bit version may be
launched using the automatically generated link in the Windows Start menu.
5. If you encounter any installation issues, refer to Section 8.1.
a. To initiate an update to your license and software, request the update from our sales
desk at [email protected]. Include your license number, which is typically listed on
your USB lock.
b. Upon approval, our sales desk will provide the software installation files.
c. Save the installation files to your computer desktop.
Note
The installation must be run from a local drive rather than from a network drive.
d. If applicable, shut down all instances of PSCAD.
e. From the installation files, run “setup.exe” (if running on Windows Vista or later,
select the option to launch the installation as administrator).
f. In Windows Vista and later, the “User Account Control” dialog box may display to
inquire whether you want to allow “setup.exe” to make changes to your computer.
This message is a standard warning to protect your computer when an executable
file is detected. Select “Yes” to begin the installation.
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g. The InstallShield Wizard will launch. During the installation, the various installation
screens will prompt you to make selections. When the following screens are
displayed, perform as follows:
From the “Product Listing” screen, select all required programs, then select
“Next”. Normally, “PSCAD” is selected (and “GFortran Compiler” if you do not
have a commercial compiler, and “LiveWire Lite (Demo)” to use the free limited-
feature version, or “LiveWire” to use the fully-featured version with either a trial
or permanent license).
WARNING
Do not select “License Manager”. This may cause licensing issues.
WARNING
Ensure that all software to be updated or retained is selected. All previously
installed software that is deselected will be uninstalled.
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Select “PSCAD will use self-licensing”, then select “OK”.
Display for PSCAD v4.5.0 to v4.5.3
Display for PSCAD v4.5.4
h. The PSCAD software will be updated, and the GFortran compiler and LiveWire will be
installed next if selected.
i. Proceed to Section 5.2 to activate the license.
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5.2 Activating a License to Run PSCAD
Once the PSCAD software has been updated as per Section 5.1, activate the license as per
Section 4.3.
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6. Switching Between Legacy and Advanced Licensing
6.1 Overview
This section provides instructions for setting the configuration from “Advanced Licensing” to
“Lock-Based Licensing”, if required, and is only applicable for v4.5.3 or v4.5.4.
Lock-Based Licensing (also known as Legacy Licensing, and Intranet Licensing) refers to
using a combination of USB lock (dongle) and license database file to authorize licensing.
Lock-based licensing is used in this manual, and instructions for setting this licensing are in
Section 6.2.
Advanced licensing (also known as Certificate Licensing or Internet Licensing), refers to
using login credentials in a web tool to authorize licensing. When the web tool, MyCentre,
authorizes the licensing, a License Certificate is issued to the computer running PSCAD.
Advanced licensing is not used in this manual, but instructions for configuring this licensing
are included in this manual for your information only (Section 6.3). The following products
use advanced licensing:
The v4.5.4 Trial License: Refer to the manual “How to obtain a Trial License”,
available on the following webpage:
https://hvdc.ca/knowledge-library/reference-material
The Free Edition: Refer to the guide “Managing MyCentre”, available on the above
webpage.
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6.2 Switching to Legacy Licensing
Configure PSCAD to use Legacy Licensing as follows:
a. For a Professional License: Using the following table, launch PSCAD according to
your Windows operating system and PSCAD version:
PSCAD
Version
Operating System1
Windows 32-bit Windows 64-bit
v4.5.0
Browse as shown in the Windows
“Start” menu:
Browse as shown in the
Windows “Start” menu:
v4.5.1
and later
Browse as shown in the Windows “Start” menu:
Note
The version corresponding to the computer’s operating system
(32-bit or 64-bit) will be displayed.
1The selections in this table assume operation on Windows Vista or later. If
operating on Windows XP, select the “(non-elevated)” option instead.
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b. For an Educational License: Using the following table, launch PSCAD according to
your Windows operating system and PSCAD version:
PSCAD
Version
Operating System1
Windows 32-bit Windows 64-bit
v4.5.0
Browse as shown in the Windows “Start” menu:
Notes
1. The 64-bit version of v4.5.0 is not available for an Educational
license.
2. The 64-bit version of v4.5.1 and later is available for an
Educational license (see below).
v4.5.1
and later
Browse as shown in the Windows “Start” menu:
Note
The “PSCAD v45” link will correspond to your operating system
(i.e. 32-bit or 64-bit).
1The selections in this table assume operation on Windows Vista or later. If
operating on Windows XP, select the “(non-elevated)” option instead.
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c. Close out of all dialog boxes, then display the “Application Options” dialog box (from
the PSCAD Start button, select “Options”).
d. From the drop-down menu, select the “Advanced Licensing” page.
e. From the “Licensing Service” drop-down menu, select “Legacy licensing (intranet)”,
then select “Ok”.
f. The licensing will now be configured to Legacy Licensing.
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6.3 Switching to Advanced Licensing
Configure PSCAD to use Advanced Licensing as follows:
a. Perform Steps (a) to (d) of Section 6.2.
b. From the “Licensing Service” drop-down menu, select “Advanced licensing (internet)
*new*”, then select “Ok”.
c. The licensing will now be configured to Advanced Licensing. Proceed to the manual
“Managing MyCentre” for more information on this type of licensing, posted on the
following webpage:
https://hvdc.ca/knowledge-library/reference-material
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7. Silent Installations
7.1 Background
In an unattended, or silent, update (installation), an installation is run in “record” mode, in
which all responses are logged by the installer to a response file. When the same installation
is run on another computer in silent mode, with the response file present, the installation
will run in total silence, with NO dialogs being displayed. This then allows an organization to
use automation tools to deploy (install) a product on multiple computers without any
manual user intervention.
This section provides instructions for performing silent installations in three different
manners:
When the installation files are being run from a writeable media (Section 7.3)
When the installation files are being run from a read-only media (Section 7.4)
Customized (Section 7.5)
7.2 Availability
As of the release of PSCAD 4.5.4, unattended or silent installations are supported for the
following products:
PSCAD 4.5.4
GFortran 4.2.1
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7.3 Unattended Installation when Installing from Writeable Media
This method may be used when installing from shared folders or writeable USB devices.
WARNING
Before proceeding, be aware that the initial computer (on which the responses are being
recorded) must have the same PSCAD and GFortran configuration as the other
computers (on which the recorded responses will be run). For example, the first
computer should have the same version of PSCAD as the other computers. Otherwise,
during the silent installation, a new dialog may display, prompting you to make a
selection.
Generate the response file on the first computer as follows:
a. Ensure that the product is not already installed; otherwise the generated response
file will be incorrect.
b. Browse to the product’s installation folder on the media.
c. Run the “RecordSilentInstall.bat” command batch file.
d. The installer will launch, and you may then configure the software installation
appropriately.
e. All of your responses will be recorded to a response file called setup.iss located in the
same folder.
f. Copy the entire installer folder, which now also contains the response file, to an
accessible shared folder, or to a USB stick.
For all other computers, perform the following:
a. Open a File browser and browse the installation folder on the shared folder or USB
stick.
b. Run the “RunSilentInstall.bat” file.
c. The installation will proceed, and the batch file will exit when done.
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7.4 Unattended Installations when using Read-only Media
This method may be used when installing from a CD-ROM or a write-protected USB device.
WARNING
Before proceeding, be aware that the initial computer (on which the responses are being
recorded) must have the same PSCAD and GFortran configuration as the other
computers (on which the recorded responses will be run). For example, the first
computer should have the same version of PSCAD as the other computers. Otherwise,
during the silent installation, a new dialog may display, prompting you to make a
selection.
Note
If possible, copy the installer files and folders to a shared folder or a writeable USB
device, then follow the instructions in Section 7.3 (preferred method).
Generate the response file on the first computer as follows:
a. Ensure that the product is not already installed; otherwise the generated response
file will be incorrect.
b. Insert the media, and browse to the product’s installation folder on the media.
c. Run the “RecordSilentInstallToTempFolder.bat” command batch file.
d. The installer will launch, and you may then configure the software installation
appropriately.
e. All of your responses will be recorded to a response file called
“<product>_Install.iss”.
f. When the installation is complete, it will tell you where the response file is located.
g. Copy the response file to an accessible shared folder, or to a USB stick.
For all other computers:
a. Insert the media.
b. Open a command prompt and browse to the product’s folder on the media.
c. Type in the following, and press “Enter”:
RunSilentInstallUsingSpecifiedResponse.bat <absolute path to response file>.
d. The installation will proceed, and the batch file will exit when done.
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7.5 End-User Customized Unattended Installations
This method may be used when customizing a silent installation.
WARNING
Before proceeding, be aware that the initial computer (on which the responses are being
recorded) must have the same PSCAD and GFortran configuration as the other
computers (on which the recorded responses will be run). For example, the first
computer should have the same version of PSCAD as the other computers. Otherwise,
during the silent installation, a new dialog may display, prompting you to make a
selection.
Generate the response file on the first computer as follows:
a. Ensure that the product is not already installed; otherwise the generated response
file will be incorrect.
b. Open a command prompt and browse to the product’s installation folder on the
media.
c. Type in the following, and press Enter:
Setup.exe /r /f1Absolute_Path_And_Name_Of_Response_File
d. For example:
Setup.exe /r /f1"D:\Installer\setup.iss"
To perform a silent installation on another computer,
a. Ensure that the product is not already installed; otherwise the generated response
file will be incorrect.
b. Open a command prompt and browse to the product’s installation folder on the
media
c. Type in the following, and press enter:
Setup.exe /s /f1Absolute_Path_And_Name_Of_Response_File
d. For example:
Setup.exe /s /f1"D:\Installer\setup.iss"
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8. Resolving Issues
Refer to the following sections if you encounter any issues:
See Section 8.1 for issues when updating the software
See Section 8.2 for issues when configuring the License Manager
See Section 8.3 for issues when updating a license
See Section 8.4 for issues when activating a license
See Section 8.5 for instructions on detecting your PSCAD version and license
number
See Section 8.6 to contact our support desk
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8.1 Issues with Updating the Software
If you encounter any software installation issues, you may troubleshoot them using the
“Resolving Installation Errors” manual, available on the following page:
If you are still unable to resolve the problem, please contact our support desk (Section 8.6).
Ensure to include as much information as possible to describe when the problem occurred
and snapshots of any error messages, as well as a “Get Info” log file, which is generated as
described in Step 8.4(a).
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8.2 Issues with Configuring the License Manager
If you encounter any issues when using the Setup Tool to configure the License Manager,
proceed as follows:
a. Select “Save Messages As” in the “Actions” menu.
b. When prompted, specify a folder in which to save the messages. The message log
file will be named “Setup Tool”, followed by the date and time.
c. Forward the saved log file to our support desk as per Section 8.6.
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8.3 Issues with Updating a License using the License Update Utility
If you encounter any issues with updating a license using the License Update Utility,
proceed as follows:
a. Select “Save Messages” in the “Actions” menu.
b. When prompted, enter a file name and browse to a folder in which to save the
messages. The messages will be saved as a log file.
c. Forward the log file to our support desk (Section 8.6).
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8.4 Issues with Activating a License
If you encounter any issues with activating a license, please forward the following log files
as applicable to our support desk (Section 8.6) to determine the reason:
a. GetInfo.txt file: This file is available on computers running the License Manager or
PSCAD, as follows:
Download the Get Info utility from the following link and save to your computer:
http://updater.pscad.com/utilities/GetInfo32.zip
Select the “GetInfo32.exe” file to run the utility.
The generated file will be saved to your computer and opened on your desktop;
the file location will be listed within the file, towards the bottom.
b. PscadLmgr.txt file: This file is available on computers running the PSCAD
application. The location of this file is related to your Windows operating system, as
follows:
o On Windows XP:
C:\Documents and Settings\All Users\Application Data\Manitoba HVDC Research Centre\LicenseManager\PscadLmgr.txt
o On Windows Vista, Win7, Win8 (send all as available):
C:\Users\All Users\Manitoba HVDC Research Centre\LicenseManager\PscadLmgr.txt
C:\Users\<Your User ID>\AppData\Local\Manitoba HVDC Research Centre\LicenseManager\PscadLmgr.txt
C:\ProgramData\Manitoba HVDC Research Centre\LicenseManager\PscadLmgr.txt
c. Lmgrd-log.txt file: This file is available on computers running the Standalone
License Manager. The location of this file is related to your Windows operating
system, as shown:
o On Windows XP:
C:\Documents and Settings\All Users\Application Data\Manitoba HVDC Research Centre\LicenseManager\Lmgrd-log.txt
o On Windows Vista, Win7, Win8 (send all as available):
C:\Users\All Users\Manitoba HVDC Research Centre\LicenseManager\Lmgrd-log.txt
C:\Users\<Your User ID>\AppData\Local\Manitoba HVDC Research Centre\LicenseManager\Lmgrd-log.txt
C:\ProgramData\Manitoba HVDC Research Centre\LicenseManager\Lmgrd-log.txt
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8.5 Detecting your PSCAD Version and License Number
When requesting technical support from our Support Desk, your PSCAD version and license
number are required. These may be detected in a few different manners.
8.5.1 Using the PSCAD Application
The application may be used to detect the PSCAD version, and the license number if
activated, as follows:
Launch PSCAD and close out of any automatically displayed dialog boxes.
Display the “About PSCAD” dialog box:
The PSCAD version and license number will be displayed:
Note
If the license number is not displayed, then it may instead be determined as
per Section 8.5.2.
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8.5.2 Using the Get Info Utility
The Get Info utility may be used to detect your PSCAD version and license number, if the
software and licensing are installed, as follows:
a. Ensure the PSCAD USB lock is securely plugged in.
b. Download our latest “GetInfo32.zip” utility from the following link:
c. Save the file to a local directory (e.g. desktop).
d. Run “GetInfo32.exe” from the download files. When prompted whether to test
shortcuts, select “No”.
e. The Get Info utility will gather information about your system.
f. Once the utility has finished running, scroll to “PSCAD info: Installed:”. All installed
versions will be displayed.
g. Scroll to “Lock Info (direct access)”. If detected, the licensing information related to
the license database file and USB lock will be displayed, as shown in the following
snapshot.
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8.6 Contacting the Support Desk
If you are unable to resolve any installation or licensing issues, you may submit a support
request to our support desk. This is performed as follows:
Refer to Section 8.6.1 for a description of the information that should be included
in a support request.
Refer to Section 8.6.2 for instructions for submitting a support request.
8.6.1 Relevant Information for a Support Request
Ensure to include all relevant information in your support request to expedite assistance,
including:
Your PSCAD version and license number (determined as per Section 8.5)
A detailed description of the issue
Any log files as specified in Sections 8.2 to 8.4
Snapshots of any error messages (if applicable)
8.6.2 How to Submit a Support Request
Contact the support desk in one of the following three manners, ensuring to include the
relevant information outlined in Section 8.6.1:
Send an e-mail to [email protected].
Submit the support request through the PSCAD application as described in the
manual, “Requesting Support”, available on the following webpage:
https://hvdc.ca/knowledge-library/reference-material
Submit the support request through MyCentre, as described in the manual,
“Managing MyCentre”, available on the following webpage:
https://hvdc.ca/knowledge-library/reference-material
Note
Registration in MyCentre is required for this step; registration instructions are
also available in the above manual.
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Appendix A Licensing Across Networks
This appendix provides information about licensing software across networks, and is used to
determine the appropriate configuration for your networking system.
For Multi-User licenses (MULs), the License Manager resides on a Server and issues licenses
remotely to Client computers across the networking system. There are two kinds of remote-
licensing, briefly described as follows:
Legacy Licensing: Legacy Licensing is the traditional configuration, in which the
Client computers are on the same network as the Server.
Expanded Licensing: Expanded Licensing occurs more infrequently, when the
Client computers are not on the same network as the Server.
Legacy Licensing is the recommended method for licensing across networks as it is simple
to configure within the License Manager. Conversely, the Expanded Licensing is only
recommended if absolutely essential due to the following limitations:
It requires prior approval
It is limited to two networks
Updated maintenance is required on a Professional license
It expires, and must be re-applied for
Legacy Licensing
This section provides the background on network classes, and how the License Manager
applies them for issuing licenses. This information may be used to determine whether your
networking system supports Legacy Licensing. If it does not support Legacy Licensing,
proceed to the section on Expanded Licensing to support your networking requirements.
The Standalone License Manager adheres to networks as defined according to RFC-960.
Classes and class levels of networks are shown in Table 1.
Network Class
Start Address End Address Class Level
A 1.0.0.0 126. 0. 0.0 ↑ Higher class
B 128.0.0.0 191.255. 0.0
C 192.0.0.0 223.255.255.0
D 224.0.0.0 239.255.255.0 ↓ Lower class
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Four network classes, from A to D, are listed in Table 1. Each network class possesses a
range of network addresses, as listed in the “Start Address” and “End Address” columns.
Each network address consists of four sets of digits separated by periods.
The four network classes are ranked according to their networking restrictions, as shown in
the “Class Level” column. The higher the class level, the lower the networking restrictions.
Networking restrictions are more fully explained using Table 2. This is the same table as
Table 1, with the addition of the “IP Mask” column.
Network Class
Start Address
End Address
Class Level
IP Mask
A 1.0.0.0 126. 0. 0.0 ↑ Higher class 255. *. *. *
B 128.0.0.0 191.255. 0.0 255.255. *. *
C 192.0.0.0 223.255.255.0 255.255.255. *
D 224.0.0.0 239.255.255.0 ↓ Lower class 255.255.255.255
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For each network class, the “IP Mask” column specifies the IP address configuration that is
required for a computer to reside on a particular network. The digits “255” represent those
digits in the Client computer’s IP address that must be exactly the same as the
corresponding digits on the Server’s IP address in order for the Client computer to reside on
the same network as the Server. The “*” is a wild card, and represents the digits in the
Client computer’s IP address that do not have to match the corresponding digits on the
Server’s IP address in order for the Client computer to reside on the same network as the
Server.
Table 2 demonstrates the limitations of a Class D network. A Class D network requires all
four sets of digits to be the same for the Server and Client computer. Therefore, a Class D
network may only network to itself, and thus may only issue a license to itself. This network
is typically not used, except in a very uncommon situation, in which a Multi-User license
with two or more seats is installed, with the result that multiple instances of PSCAD may be
run on a single computer.
The License Manager may be configured to alter the IP Mask restrictions in Table 2. In this
manner, certain network classes may be artificially elevated to a higher class, and certain
network classes may be artificially lowered to a lower class.
Elevating a class is useful for lowering the restriction, thereby permitting more computers to
network to that Server. Lowering a class is useful for increasing restriction, thereby
restricting the access of Client computers.
Table 3 lists all of the available re-configurations for classes A to C. Table 3 assumes a
License Manager version 1.30 or later and NET Framework 4.0 (or better). The latest
version of License Manager may be obtained by contacting the support desk (Section 8.6).
Original Configuration Re-Configuration After Re-Configuration
Network Class
Example of IP Address
IP Mask IP Address Network Class
A 12.11.21.31 12. *. *.*
No Change→
Increase Restriction→
Increase Restriction→
12. *. *.*
12.11. *.*
12.11.21.*
A
B
C
B 132.11.21.31 132.11. *.*
Lower Restriction→
No Change→
Increase Restriction→
132. *. *.*
132.11. *.*
132.11.21.*
A
B
C
C 192.11.21.31 192.11.21.*
Lower Restriction→
No Change→
192.11. *.*
192.11.21.*
B
C
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The following may be observed from this table:
In all classes, the first set of digits must always match.
Class A may remain Class A, or be lowered to Class B or Class C.
Class B may remain Class B, or be either raised to Class A or lowered to
Class C.
Class C may remain Class C, or be raised to Class B.
If you have determined that the Server and Client computers are on different networks after
reviewing your configuration against Table 3, then the License Manager will refuse to issue a
license if it is configured for Legacy Licensing. In this case, Expanded Licensing may be
required.
Expanded Licensing
Expanded Licensing must be obtained if the PSCAD Client computer is on a different
network than the Server. This is determined by reviewing the section on Legacy Licensing.
Expanded Licensing permits the License Manager to be configured to issue licenses to Client
computers that reside on different networks than the Server. To request approval for this
license, please forward the following information to our support desk in accordance with
Section 8.6:
Your license number.
Your networking configuration (the networks on which the Server and Client
computers reside).
If approved, we will provide a license containing the time-limited Expanded Licensing along
with installation and configuration instructions.
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