… in the framework of

consolidating Austria‘s 112-

PSAP‘s

eCall Days

Hamburg, 19.09.2017

Manfred Blaha

Brigadier-General

Ministry of the Interior

Special Expert for Crisis Communications

Dept. IV/8 – Critical Communications Infrastructures

manfred.blaha@bmi.gv.at

83.000 km² / 9 Provinces / 8,6 Millionen Einwohner

1 Federal Government

9 Provincial Governments

100 District Administrations

2357 Communities

9 Emergency Numbers in AT

112 European Emergency Number,

122 Fire Brigade,

128 Emergency Number for Gas Breakdowns,

133 Police,

140 Alpine Rescue,

141 Medical Service (Doctor for non-emergency cases),

142 Religious Welfare,

144 Ambulance / Emergency Medical Service

147 Emergency Service for Kids and Juvenile.

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Operating Responsibility

112, 133 (Police) Ministry of Interior,

Federal Police

122 (Fire) usually Municipality Level

128 (Gas) Gas-Utility Companies

140, 141, 144 usually Province Level

(Medical/Rescue)

142 (relig. Welfare) Catholic Dioceses

147 (Kids/Juvenile) ORF - Radio/TV Broadcast

Company

5

Police /112 PSAP‘s Status Quo

• Vienna (Capitol city & Province):

One Emergency Call and Radio Dispatch „PSAP“ centre

CAD (Computer Aided Dispatch) supported

• Other (8) Provinces:

92 smaller Emergency Call and Radio Dispatch

centres on District level

No CAD (7), 1 CAD, but incompatible to Vienna‘s CAD

additional 8 Back-Up/Overflow centres in the Province‘s

capitol cities

Recommendations - Federal Audit Office • one PSAP per Province, likewise in Vienna

• one harmonised/compatible CAD system for all PSAPs

• harmonised Emergency Management

• harmonised documentation of Emergency Mgmt.

• central overview over police ressources

• opportunity to generate emergeny mgmt. statistics.

• optimising human ressources by centralising

• using synergies with other PPDR organisations

Objectives of PSAP&eCall project

Setting up a new structure for implementing interoperable eCall service in Austria by October 1, 2017:

• The centralisation from 100 to 9 upgraded PSAPs in Austria

• An established PSAP infrastructure for correct receipt and handling of eCalls

• Offering a harmonised public eCall service that covers Austria as well as requirements to handle cross-border rescue needs.

• A deployed PSAP and eCall system that meets the specific EU requirements and directives.

• A realised cooperation of PSAPs with all involved rescue organisations and stakeholders, like MNO´s, road operators etc.

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Project received EU support

• Ministry of Interior (MoI) and Ministry of Traffic,

Infrastructure and Technology (BMVIT)

• Project fund out of EC’s “Connecting Europe”

program

• 3 years project

9

The new PSAP network

10

Joint infra for all PPDR

eCall.at – PSAPs in Austria

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Conformity Assessment process in Austria

12

Member State (BMVIT) nominates MoI for

conducting Conformity Assessment and

notification to the EC

Testing and validation of the Austrian

PSAPs (by the MoI) Conformity

testing according to standard

Notification on Conformity to the EC

BMVIT

MoI is competent

authority for PSAP

PSAP

Conformity Assessment

PSAP

PSAP

Laboratory test PSAP

Competent authority notifies

positive Conformity Assessment to

the Commision

Final Report and

validation results to

the Ministry of

Telecoms (BMVIT)

PSAP

Test Manual

eCall Test Matrix Austria

A1

TA

T-M 3 T2 VO CZ HUN SLO ITA ….

A1Telecom

Austria

X X X X X

T-Mobile X X X X X X X

Drei X X X X X X

Tele-2 X X X X X X

virtual

operator

?

Telecommunication networks used S

IM c

ard

s

Theoretical <=> real data values with following details:

• eCall generated correctly?

• Data transmission to PSAP´s complete?

• Correct recognition of single eCalls (incl. MSD)?

=> Process of Emergency service activation / dispatching... 13

eCall Test – PSAP Test Manual

Parameters of the eCall chain

Variable components of the

validation matrix include:

• Position of the activated eCall

• SIM Card and network

connection of the device

• Currently active Telco Network,

were the device is booked in

• Positioning accuracy of the

activated eCall (MSD)

defined in the PSAP Test

Manual

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eCall Test and Validation – steps 2017

o Determination of the variable test parameters DONE

o Adapting the network for routing eCalls according to the new

PSAP organisational structure (incl. eCall Flag) DONE

o Setup of the mobile LAB, including mobile devices DONE

o PSAP enhancement ONGOING

o Test cases according to EN 16454, and report as in

Annex D – Conformance test report for PSAP DONE

o Rollout of complete PSAP software & process steps ONGOING

o Confirmation of pilot operational functionality (by 01/10/2017)

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2017 – 2018 Action Plan

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Open Challenges

Procurement of completely upgraded emergency and

operation control centres is ongoing, including central

server infrastructure and stepwise PSAP upgrade is

combined with it. Delay due to bidders complaint.

Preparation of training for the operational staff on the new

PSAPs, while performing regular 24/7 PSAP service has

started.

eCall test procedures including KPI´s for usability will be

included in the regular quality assurance operational

processes of the (PSAP CAD) service centres.

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Oct. 2017 => “eCall-ready” with at least 1 PSAP (Vienna)

Early 2018 => 3 PSAP’s renewed, incl. CAD and eCall

End 2018 => all 9 PSAP’s up and running

… still a lot to do …

18