“Made-to-measure IT Systems for Small Manufacturers”

by Paul Rouke and Rob KnightPRWD

16th June 2009

What is the background to PRWD?

7 years experience focused on:

– improving conversion rates

– increasing average order values

– improving number of returning visitors

– converting offline shoppers to online shoppers

Paul Rouke joined 1st e-commerce team in 1999 in design and usability role

What do PRWD do?

A few clients we work with directly

A few clients we work with through agency partners

Improve performance of existing websites and applications

Design and build high performing websites/systems/applications

What do PRWD focus on?

The end user

Our key manufacturing experience

A client since January 2006

Implemented their new online marketing strategy

Delivered improved revenue-per-employee of over 95%

A client since March 2008

Delivered their new internal business system

Delivered an 86% reduction in information processing time

Became an approved practitioner in 2008

Provided evaluation of manufacturers e-commerce market opportunity

What manufacturers suit our services?

Size – 30 – 100 employees approx.

Location – North West England

Existing ERP system – none

Which companies can benefit?

•Fast growing SME’s who need software to manage systems and processes as they grow

•Businesses with large amounts of paperwork and spreadsheets

•Businesses where their staff spend considerable time doing repetitive tasks

•Businesses who have used the same internal systems for over 10 years

•Businesses with staff or engineers on-the-road or home-workers who need access to

business or client information

•Businesses not looking for software which is all-singing and all-dancing – instead it

does just what they need it do to improve their efficiency and staff productivity

Typical challenges a manufacturer may have

•Family run manufacturing business who have used the same systems and processes for

the last 10-15 years

•Processes including job cards are predominantly paper-based

•Stock control is heavily reliant on individuals

•When production increases there is a strain on the business due to the over-reliance of

manual input

•A few spreadsheets are used along with accounting software, but the rest of businesses

critical data is paper-based

•If a key employee was ill or off work there is significant intelligence that is lost with most

data not being IT based

Without addressing these challenges, it can lead to...

Challenges from traditional business systems

How traditional business systems are made

What business owners have to weigh up

How are PRWD different?

How do we design systems?

User-Centered Design

Case Study

Company

Challenges

Winning Hearts& Minds

Our Approach

The SolutionCustomerComments Results

Company

•Family run manufacturer

•Approx. 40 staff

•Paper based systems

•£1.5 – 2m t/o

Challenges

Their paper based system has worked for 15 years – how can it be replicated exactly?

Their key staff have worked their for over 10 years and are resistant to change

They have heard experiences from bigger manufacturers who had difficulty implementing

enterprise resource planning systems

When sales volume increase their manually driven processes almost fall over

A job can be processed through their factory before the paperwork has reached their office

Finding order information and job cards means searching through lots of paperwork

Winning Hearts and Minds - before

“there isn’t a system in the world that can be tailored to our exact

processes”

“we shouldn’t be wasting our money on expensive,

fancy systems”

“why can’t we stick with our current systems –

we’ve used them for the last 15 years”

Our approach

Our method

Our method

Our method

The solution

Customer comments (what C&O Coatings have to say)

Winning Hearts and Minds - after

“I couldn’t wait for the system to go”

“I can see it not only saving us money but actually making us

money”

“It’s so much quicker to process and find

information”

The results

86% Average reduction in time spent on order entry

75% Quicker to find order information when responding to customer queries

50% More time for key shop floor operatives to focus on primary tasks

PLUS

Dramatic improvement of handling non-conformancesSignificant improvement to handling customer returns

Take-outs

We are looking to meet with manufacturers who…

Don’t have an existing ERP system

Are not looking for a large scale ERP system with training and support

Have a budget of at least £15k to modernise their internal systems

We are looking for…

Referrals into manufacturers fitting some of the criteria presented

Partnerships with organisations working with manufacturers

Opportunities to present to groups of manufacturers

Go to:www.prwd.co.uk/manufacturers

to see:

• this presentation

• more detailed information

• videos

• plus E-commerce services for manufacturers

Thankyou for listening to

“Made-to-measure IT Systems for Small Manufacturers” by Paul Rouke and Rob Knight

Paul Rouke – User Experience DirectorRob Knight – Lead Technical Architect

Office: 0161 918 6729Web: www.prwd.co.uk

Email: enquiries@prwd.co.uk

Any questions?