prwd reveal online 2015: forget about conversion rate, its about business growth - paul rouke

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#PRWDReveal FORGET ABOUT CONVERSION RATES ITS ABOUT BUSINESS GROWTH Paul Rouke Founder & Director of Optimisation #PRWDReveal

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Page 1: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

FORGET ABOUT CONVERSION RATES

ITS ABOUT BUSINESS GROWTH

Paul Rouke

Founder & Director of Optimisation

#PRWDReveal

Page 2: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

ARE YOU TWEAKING

OR GROWING?

Page 3: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

CONSIDER 2 SCENARIOS

Page 4: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

Page 5: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

Page 6: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

COMPARE 2 MORE SCENARIOS

Page 7: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

Page 8: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

Page 9: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

The more visitors you convert, the more you grow

The more you grow, the more visitors you convert

The more visitors you convert, the more market share you take

STOP TWEAKING, START GROWING

Page 10: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

Who would likemore market share?

Page 11: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

optimisation is the future of

marketing.

Customer driven full spectrum

Page 12: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

No methodology

Poor quality hypotheses

Lack of genuine customer insight

Low test success rate

Small or negligible average uplift

COMMON REASONS BUSINESSES DON’T

GROW THROUGH OPTIMISATION

Most investment is on the tool

The easy option is still

acquisition

Testing is just tweaking

Its been done in silo

People simply don’t have the

time

Page 13: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

So how can your business

grow through optimisation?

Page 14: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

Page 15: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

Page 16: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

THE 8 ESSENTIAL INGREDIENTS

Page 17: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

1. GROWTH

FOUNDATIONS

Page 18: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

Page 19: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

Page 20: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

Quality of the user research undertaken

Quality of the data analysis

Quality of the test hypotheses

Quality of the testing process

Quality of the impact of testing

Quality of the analysis and learnings taken

Quality of the team we are developing at PRWD

PRWD’S

GROWTH

METHODOLOGY

UNDERPINNED

BY QUALITY

Page 21: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

2. USER BEHAVIOUR

UNDERSTANDING

Page 22: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

The 5 biggest myths about

user research

1) An on-site survey is good enough

2) Remote user testing is good enough

3) People will say what you want to hear

4) 1-1 research is clinical & un-natural

5) 1-1 research is too expensive

Page 23: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

Page 24: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

3. INTELLIGENT

INSIGHTS

Page 25: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

Page 26: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

4. FOCUS &

PRIORITISATION

Page 27: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

Page 28: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

5. INTELLIGENT

TESTING

Page 29: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

Page 30: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

ITERATIVE

TESTINGINNOVATIVE

TESTING

OPPORTUNITY

Most businesses

stay about here

You should

embrace full

spectrum

testing

Page 31: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

6. FULL SPECTRUM

TESTING

Page 32: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

Control

ITERATIVE TESTING

Page 33: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

PRWD Test Variation

ITERATIVE TESTING

Page 34: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

Result

+ 4.7%Reply Conversion Rate

ITERATIVE TESTING

Page 35: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

Control

INNOVATIVE TESTING

Page 36: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

PRWD Test Variation

INNOVATIVE TESTING

Page 37: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

Result

+ 78%New visitor sign-ups

BE BOLD & PROVIDE EARLY & EASY OPPORTUNITIES TO CONVERT

INNOVATIVE TESTING

Page 38: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

BUSINESS IMPACT THROUGH SIMPLE, ITERATIVE TESTING

Page 39: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

BUSINESS IMPACT THROUGH RADICAL, INNOVATIVE TESTING

Page 40: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

7. SANITY METRICS

Page 41: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

Sanity rather than

vanity metrics

Page 42: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

VANITYCRO

METRICSNumber of tests run per month

Number of tests run this year

Number of tests currently live

Number of variations in our latest MVT

Biggest conversion rate impact test

SANITYCRO

METRICS% of tests which deliver an uplift

Average % increase on primary metric

% of tests which are conclusive

% of tests which deliver genuine learnings

% of tests which deliver over 5% CR

increase

Page 43: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

Control

INNOVATIVE TESTING

Page 44: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

PRWD Test

Variation

INNOVATIVE TESTING

Page 45: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

Result + 18%Brochure Requests

INNOVATIVE TESTING

Page 46: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

Control

INNOVATIVE TESTING

Page 47: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

PRWD Test

Variation

INNOVATIVE TESTING

Page 48: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

Result + 31%Brochure Requests

INNOVATIVE TESTING

Page 49: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

Page 50: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

8. COMMITMENT

Page 51: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

Growth through intelligent testing is hard work

Becoming truly customer centric is hard work

But remember this life lesson…

“hard work pays off”

Page 52: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

Traffic Conversion

Intelligent testing is your biggest growth lever

Page 53: PRWD Reveal Online 2015: Forget About Conversion Rate, Its About Business Growth - Paul Rouke

#PRWDReveal

CONTROL YOUR

OWN DESTINY

Before your competitors start controlling theirs…