providing remote computer support – the pros and cons (slides)

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SPHomeRun.com Courtesy of the Small Business Computer Consulting Blog http://blog.sphomerun.com Creative Commons Image Source: Flickr elisasizzle Providing Remote Computer Support -The Pros and Cons

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http://HowToStartAnITBusiness.com SUMMARY SLIDES: Do you provide remote computer support? This article explains why it may be best not to rely on it for every user problem. Copyright (C) SP Home Run Inc. SP Home Run is a registered trademark of SP Home Run Inc. All worldwide rights reserved.

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Page 1: Providing Remote Computer Support – The Pros and Cons (Slides)

SPHomeRun.com

Courtesy of the

Small Business Computer Consulting Blog

http://blog.sphomerun.com Creative Commons Image Source: Flickr elisasizzle

Providing Remote

Computer Support

-The Pros and Cons

Page 2: Providing Remote Computer Support – The Pros and Cons (Slides)

SPHomeRun.com Sponsored by HowToStartAnITBusiness.com

Remote Computer

Support is Hugely

Popular, Which is

No Surprise

Page 3: Providing Remote Computer Support – The Pros and Cons (Slides)

SPHomeRun.com Sponsored by HowToStartAnITBusiness.com

—The Time

Savings and

Flexibility Benefits

Are Very Clear

Page 4: Providing Remote Computer Support – The Pros and Cons (Slides)

SPHomeRun.com Sponsored by HowToStartAnITBusiness.com

The Good

Page 5: Providing Remote Computer Support – The Pros and Cons (Slides)

SPHomeRun.com Sponsored by HowToStartAnITBusiness.com

1. Remote Support

is Highly

Convenient

Page 6: Providing Remote Computer Support – The Pros and Cons (Slides)

SPHomeRun.com Sponsored by HowToStartAnITBusiness.com

2. Allows

IT Professionals

to Work With

Minimal User

Distraction

Page 7: Providing Remote Computer Support – The Pros and Cons (Slides)

SPHomeRun.com Sponsored by HowToStartAnITBusiness.com

3. Allow Computer

Technicians to

Work Outside

of Normal

Business Hours

Page 8: Providing Remote Computer Support – The Pros and Cons (Slides)

SPHomeRun.com Sponsored by HowToStartAnITBusiness.com

The Bad

Page 9: Providing Remote Computer Support – The Pros and Cons (Slides)

SPHomeRun.com Sponsored by HowToStartAnITBusiness.com

1. Remote Support

Tools Don’t

Always Work

Perfectly

Page 10: Providing Remote Computer Support – The Pros and Cons (Slides)

SPHomeRun.com Sponsored by HowToStartAnITBusiness.com

2. Not Everything

Can Be Done

Without Physical

Access to a

Machine

Page 11: Providing Remote Computer Support – The Pros and Cons (Slides)

SPHomeRun.com Sponsored by HowToStartAnITBusiness.com

3. Remote Support

Removes the

“Personal

Touch”

Page 12: Providing Remote Computer Support – The Pros and Cons (Slides)

SPHomeRun.com

4. Bandwidth

Limitations

Sponsored by HowToStartAnITBusiness.com

Page 13: Providing Remote Computer Support – The Pros and Cons (Slides)

SPHomeRun.com

The Disadvantages

Prove that While

Remote Support

Tools

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Page 14: Providing Remote Computer Support – The Pros and Cons (Slides)

SPHomeRun.com

Should be

Part of Every

IT Professional’s

Toolbox,

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Page 15: Providing Remote Computer Support – The Pros and Cons (Slides)

SPHomeRun.com

There are Times

When Appearing

On Site

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Page 16: Providing Remote Computer Support – The Pros and Cons (Slides)

SPHomeRun.com

Makes Life Easier

and Enables a

Better Client

Relationship

Sponsored by HowToStartAnITBusiness.com

Page 17: Providing Remote Computer Support – The Pros and Cons (Slides)

SPHomeRun.com

Do You Rely

Solely on

Remote Computer

Support Tools?

Sponsored by HowToStartAnITBusiness.com

Page 18: Providing Remote Computer Support – The Pros and Cons (Slides)

SPHomeRun.com

Share Your

Experiences

in the Comments

Box Below

Sponsored by HowToStartAnITBusiness.com

Page 19: Providing Remote Computer Support – The Pros and Cons (Slides)

SPHomeRun.com

Copyright © SP Home Run Inc. All worldwide rights reserved.

SP Home Run is a registered trademark of SP Home Run Inc.

Creative Commons Image Source: Flickr elisasizzle

Recommended Reading:

How to Start a Computer

Consulting Business 6 Proven Ways to

Build Your Initial Client Base

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