proprietary and contents section - miteledocs.mitel.com/ug/aastra/archive/pointspan/267302.pdf ·...

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Proprietary and Contents Section

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Aastra Inc. - 2673-002 iii

2nd Edition (June 14, 2005) © Copyright 2005 Aastra Intecom Inc. All rights reserved.

Information in this manual may change with product revisions. Aastra Intecom Inc. may add features or enhancements to the product(s) and/or program(s) described in this manual at any time.

Technical Publications freezes the information in this manual based on the specified software and hardware releases. Publications writers incorporate such changes into newly released publication editions. Publications writers will incorporate any modifications provided to them after the publication release date into the next scheduled release of the publication.

Aastra Intecom furnishes the application described in this manual under a license agreement and customers may use or copy information in the manuals only in accordance with the terms of the agreement.

Contact Information Address any reader comments to:

Aastra Intecom Customer Information Group Manager, M/S 1N 2811 Internet Boulevard Frisco, TX 75034-1851

You may also send email to [email protected]

What to Expect when Contacting Company Technical Publications will email responses to customers within seven business days of the contact. Note that product support is not available through this email address. For product support, contact the Aastra Intecom Customer Service Center (CSC) at 1-800-729-1872. Aastra Intecom may use or distribute review comments and information without incurring obligation.

Trademarks and Acknowledgements Product registered trademarks and copyrights of the products included in this publication include Pointspan®, Centergy®, Centergy Remote®, Centergy Reporting®, and Centergy 5® as registered trademarks of Aastra Intecom Inc.

Product trademarks and copyrights of the products included in this publication include Nexspan™, Unified Communication Platform™, Integrated Conference Manager™, and Movacs™ as trademarks of Aastra Intecom Inc.

This publication identifies all other products or services mentioned herein by the trademarks, service marks, or product names designated by the companies that market those products. The companies producing these trademarks and registered trademarks control ownership of them. Make all inquiries concerning such trademarks directly to those companies.

mailto:[email protected]

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Revision History The following represents the revision history of this publication:

Revision Number

Date Completed

Point of Contact

Description

002 06.14.2005 Aastra Intecom Inc. Re-branded for Aastra.

001 10.04.2004 EADS TELECOM - Technical Publications

First release of this publication.

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Aastra Inc. - 2673-002 v

Table of Contents

2nd Edition (June 14, 2005)............................................................................................... iii

Contact Information........................................................................................................... iii

What to Expect when Contacting Company...................................................................... iii

Trademarks and Acknowledgements ................................................................................. iii

Revision History ................................................................................................................ iv

About This Publication .........................................................................................................vii

Overview ....................................................................................................................vii

Audience.....................................................................................................................vii

Conventions Used In This Manual ............................................................................viii

References ................................................................................................................... ix

Terms and Acronyms .................................................................................................. ix

Chapter 1 Internet Access Configuration ............................................................................. 1

Software Supported............................................................................................................. 1

Supported Web Browsers ............................................................................................. 1

Install JRE Set Up ........................................................................................................ 1

Access Cyclades Through Browser .................................................................................... 2

Connector Cable Placement................................................................................................ 7

Chapter 2 Port Access Configuration.................................................................................... 9

Configure Console User Groups......................................................................................... 9

Configure Man-Machine User Groups ............................................................................... 9

Configure Serial Ports....................................................................................................... 10

Multiple Sessions Settings with Menu Options ................................................................ 10

Configure Port 1................................................................................................................ 11

Configure Subsequent Ports.............................................................................................. 12

Chapter 3 User Access Configuration ................................................................................. 13

Configure Access Password ....................................................................................... 13

Add User Who Can Configure the Console Server .......................................................... 14

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Add Standard Users .......................................................................................................... 14

Chapter 4 Standard and Remote Console Access............................................................... 17

Standard Terminal Configuration............................................................................... 17

Remote Console Access with PuTTY ........................................................................ 18

PuTTY Access Configuration.............................................................................. 18

Index ....................................................................................................................................... 21

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Cyclades Server Access Configuration Guide

Aastra Inc. - 2673-002 vii

About This Publication

Overview This publication provides information about configuring a Cyclades Server to access a PointSpan M6880 switch.

Notwithstanding any other information contained in the original manufacturer’s documentation, for the purposes of use with PointSpan 3.4 and Aastra switching products; the functionality and configuration rules contained in this Cyclades Server Access Configuration Guide (2673-001) shall be the ONLY Aastra-supportable functionality and configuration. Any deviation from the specifications found herein shall result in a non-support situation and Aastra shall have no further obligation regarding this product.

Audience Any user or installer tasked with configuring Cyclades on a Pointspan switch should use this publication.

Publication Organization This manual contains the following chapters.

Chapter Topic Description

Chapter 1 Internet Access Configuration

Basic installation and configuration information of Internet Access on the Cyclades Server.

Chapter 2 Port Access Configuration

Basic installation and configuration information for Port Access on the Cyclades Server.

Chapter 3 User Access Configuration

Basic installation and configuration information for User Access on the Cyclades Server.

Chapter 4 Standard and Remote Console Access

Basic installation and configuration information for Remote Console Access on the Cyclades Server.

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viii Aastra – 2673-002

Conventions Used In This Manual This manual uses the following publication conventions to help you identify different types of information.

Convention Description Example

Angle brackets < >

Key names

Keys to press

Press <Enter> to accept the default value.

Bold text Characters to enter when referenced in a procedure

In the example, select the DTMF group type.

(Italics) Explanatory text within a command sample

(Building Ports)

Courier Example of output that a system displays

Enter Password (and Username)

Horizontal Ellipses Horizontal line omissions in a command sequence

...

Vertical Ellipses Vertical line omissions in a command sequence

.

.

.

Provides supplemental information.

The prompt may not display if …

Provides information to help you avoid possible damage to hardware or a system crash (without data loss).

Use case sensitive commands to keep from destroying…

Provides information to ensure that you avoid danger, death, or permanent damage to a system.

DO NOT touch exposed wires.

Action column In a step/action/result table, contains an instruction.

Type SPAR.

Result column In a step/action/result table, contains anything important that the action causes to happen.

The console displays the new parameter values.

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Aastra Inc. - 2673-002 ix

References The following publications provide related information.

Publication Number Title Description

597-9094-006 PointSpan M6880 Technical Publications Library

The PointSpan M6880 Technical Publications Library provides all relevant information about the PointSpan 6880 switch in a series of 31 documents and guides.

Terms and Acronyms The following terms apply to related information contained in this publication.

Term Acronym Definition

Cyclades Alterpath Server CAS Cyclades program to access terminal interfaces.

Computer Supported Telephony Application

CSTA A standard from the European Computer Manufacturers Association (ECMA) for linking computers to telephone systems.

Computer Telephony Integration CTI A term for connecting a computer (single workstation/file server on a local area network) to a telephone switch (PBX/ACD) and having the computer issue the telephone switch commands.

Computer Telephony Integration CTI Component of the CTI Proxy

Configuration Data Editor CDE Component of the CTI Proxy

Configuration Data File CDF Component of the CTI Proxy

Graphical User Interface GUI The interface between user and workstation that provides users with intuitive methods to interact with computers and applications.

Inter-Processor Link IPLK The Ethernet high-speed communications inter-processor link. IPLK0 serves call processing communications and IPLK1 serves control messages.

Local IP Address An alias address for the application server

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Term Acronym Definition

Master Control Unit MCU The PointSpan 6880 Master Control Unit (MCU) manages and supports the PointSpan system over the IP network. The Master Control Unit is usually located in main switch rooms. It provides the bridging interfaces and call path routing from PointSpan ports to other equipment.

Message Trace Service CC MTS Component of the CTI Proxy

Message Tracing Service MTS The automated service that traces messages in the PointSpan system.

Network Interface Card NIC Ethernet hardware interface.

Open Application Interface OAI The company’s OAI link is a Computer Telephony Integration (CTI) link. It allows the switching system to interface with other software applications developed by various vendors such as: Centergy, Call Accounting, Integrated Voice Response (IVR), Reader Board, Recorders, Predictive Dialers, and Voice Mail.

Proxy Controller PC Component of the CTI Proxy

Proxy Executive PE Component of the CTI Proxy

Proxy IP Address The alias address for the proxy server.

Real-Time Monitor RTM The actual, real-time activities and states displayed on a monitor as they exist at any given moment in time.

Remote IP Address Application server address.

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Chapter 1 Internet Access Configuration

Use web access to configure each Console Access Server.

Software Supported Aastra uses specific software in support of the AlterPath Console Server web interface. Specified web browsers and an optimal installation test environment provide guidance on set up for this application.

Supported Web Browsers The web browsers that support the AlterPath Console Server web interface include:

• Netscape 7.1 for Windows

• Mozilla 1.3a for Windows

• MS Internet Explorer 6.0

Browsers that do NOT support the CAS web interface include:

• Netscape Communication 4.8

• Netscape Communication 4.79

Install JRE Set Up The optimal installation test environment for the AlterPath Console Server web interface includes:

• Windows XP + JRE version 1.4.2

• Internet Explorer 6.0

• Netscape 6.0 – 6.2.3

• Netscape 7.0 – 7.1

• Mozilla 1.1 – 1.3a

• SSH Client Downloaded Freeware PuTTY

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Chapter 1, Internet Access Configuration

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Access Cyclades Through Browser To access the Cyclades through the browser, you must first set up Internet Access on the Cyclades Server. Accomplish this using the following steps:

For the CAS application to run, you must ensure that your workstation has Java 2 Runtime Environment (JRE) version 1.4.2 (located at www.java.com) installed and your browser acknowledged to use it.

Step Action Result

1. Connect a terminal to console input of Cyclade’s Alterpath Console Server box.

If this is a first time configuration, you must set the terminal to 9600 baud, 8 bits, no parity.

2. Power on the AlterPath Console Server.

After the AlterPath Console Server finishes booting, you see a login prompt on the console screen.

3. Enter “root” as login name, and “tslinux” as password.

If the box has been reconfigured to different password for root, use that password if known – if you do not know the password, refer to procedure for setting password if lost.

4. When prompt becomes available enter “wiz.”

A configuration wizard screen appears and asks a series of questions. Follow the instructions to configure the following:

When asked if you wish to set to defaults, please reply with no “N”.

Set to defaults (Y/N)? [N]: N

Network managers for the attached network should specify most of the following information.

Hostname: the name on the network this machine is known by. For example “EADSServerA” – for the “A” CU.

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Step Action Result

DHCP enabled/disabled: if your network assigns IP addresses through DHCP, set this to enabled; otherwise set it to disabled and enter fixed IP address. (below).

IP Address: if DHCP is disabled in the above step, set this to the fixed IP address assigned to this device.

Network management may need to do some setup to use this option.

Domain Name: enter the desired domain name.

Primary DNS service: enter the IP address of the primary direct name server (DNS) to be used.

Gateway IP: enter the address of the gateway used to connect to other sub-networks.

Network Mask: if DHCP is disabled, enter the network mask. This mask determines what IP addresses need to go through the above Gateway device.

Once you answer all questions, the program shows the results and asks you to validate that these values are correct.

5. Review the values and if they are correct enter “y.”

After you confirm the parameters, the system asks the next question: do you want to activate your changes?

6. Select “y” to activate changes. The system will ask: Do you want to save your configuration to flash?

7. Select “y” to save changes. The system will save the changes and exit the wizard.

8. Change the “root” user password for the CAS system.

This password is separate from the web

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Step Action Result root user password used in a later configuration and cannot be changed using the web access.

9. Enter “passwd” and reply to the prompts to enter a new password.

This is the master password for the CAS so DO NOT lose it. If you lose it, there is a procedure to allow resetting the password, but it is NOT included in this manual.

10. Enter “saveconf” to make the new password permanent.

Use a web browser to easily complete the remaining configurations.

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Figure 1 shows the supported configuration for Console Network Access.

Figure 1. Console Network Access Configuration

SMM

IPLK1

IPLK0

IODZ0 AIODZ0 B

“A” System Console(Dedicated)

“B” System Console(Dedicated)

MODEM

MODEM

IntecomTSC

Customer Site A

Customer Site B

Server SeparationControl & Access

(With Network Access to Remote Servers)

DIO

D BPointSpan

Switch NodeD

IOD

A

PointSpanServer

SMM

PointSpanServer

Subnet 1Subnet 2Subnet 3

Any Subnet

“B” System Console(*Full Access)

Console AccessServer

(Cyclades)

Corp. Net

`

Console AccessWorkstation- optional

(*Full Access)

“A” System Console(*Full Access)

SecureSSH

Connection

PSTN

Console AccessServer

(Cyclades)

Corp. Firewall

*Full Access - can access any Console

Access Server

DIO

D BPointSpan

Switch NodeD

IOD

A

PDIMM

PDIMM

The path shown in dotted lines indicates the default connection from the “B” console terminal at Customer site “A” to the “B” CU at customer site “B”. This terminal may connect to any serial port connected to any Console Access Service.

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The remaining chapters assume you have used the next set of steps to login through the web:

Step Action Result

1. Connect the AlterPath console server to the network by connecting the jack marked “10/100 BaseT” to the appropriate hub or switch port.

Refer to Figure 1.

2. Use a web browser on a PC that can access the AlterPath console server and enter the URL into the browser:

http://<name>

If DHCP is enabled; for <name> use the name entered above as “HostName” (like http://Switch1) , otherwise for <name> enter the IP address entered above (like http://172.16.80.235 for example).

3. Click <Go> on the browser to go to the page requested.

A sign on screen appears.

4. • Enter “root” in the Login: box, • Enter the password you chose in

Step 8 in Internet Setup (page 3) in the <Password> box

• Click <Go>.

A welcome screen appears.

5. Click <Expert> in bottom left corner.

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Connector Cable Placement Figure 2 provides the optimal configuration for installing the connector cable. The Primary Console connects to Terminal One on SMM; the Secondary Console connects to Terminal Two on SMM.

Figure 2. Connector Cable Placement

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Chapter 2 Port Access Configuration

On Cyclades Servers there are two classes of users:

• Those who only access Man-machine terminals

• Those who access man-machine and console terminals

Configure Console User Groups To set up console (CON) user groups, perform the following:

Step Action

1. Select the Security Menu.

2. Choose the <Add> option under the Group List.

3. Add the group name “ConUser” in the Group Name box; for users that can access MM and CON terminals.

4. Add the user “root” in the Users box; for a user who has access to everything.

5. Click <OK>.

Configure Man-Machine User Groups To set up man-machine user group access ONLY, perform the following:

Step Action

1. Select the Security Menu.

2. Choose the <Add> option under the Group List.

3. Add the group name “MMUser” in the Group Name box; for users that can access MM terminals.

Refer to procedure for setting up man-machine terminals.

4. Add the user “root” in the Users box; for a user who has access to everything.

5. Click <OK>.

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Configure Serial Ports To set up serial portcharacteristics, perform the following:

Step Action

1. Set up the common port characteristics as: • Ports Menu:

Click on <Modify All Ports>

This option will only work the first time through, after initial creation, always modify ports one by one. DO NOT use “Modify All Ports” after the initial setup. General Tab: Connection Protocol – “Console (SSH),” Baud Rate – “19200,” Flow Control – “None,” Data – “8,” Parity – “None,” Stop Bits – “1”

• Access Tab: Authorized Users/Groups – “MMUser,ConUser,” Type – “Local”

• Multiuser Tab: Allow Multiple Sessions – “ReadOnly (do not show menu)” Sniff Mode – “Out,” Privilege Users – “MMUser,ConUser”, Menu Hotkey – “^y,” Notify Users – checked. (See “Multiple Sessions Settings with Menu Options” table.)

2. Click <done>.

3. Click <apply changes> at bottom of screen to save the changes.

Multiple Sessions Settings with Menu Options Select the applicable Multiple Sessions Settings from the following table.

Multiple Session Settings Description

Multiple Session = NO Two sessions allowed (1 active session and 1 Sniff session.) Second user gets a menu with three options:

1. Assume Control of the Regular session

2. Initiate a sniff session (view only)

3. Quit

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Multiple Session Settings Description

Multiple Session = YES Ten sessions allowed. Second user and all other users get a menu with options:

1. Initiate a regular session (this is an active session, each user has control of the console)

2. Initiate a sniff session (view only)

3. Send messages to another user

4. Kill session(s)

5. Quit

Multiple Session = ReadOnly (do not show menu)

Ten sessions allowed. Second user and all other users are logged on in a Sniff session mode and do not get a menu

Multiple Session = Read/Write (do not show menu)

Ten sessions allowed. Second user and all other users are logged on in a Regular session mode and do not get a menu. Each user has control.

Users in a Sniff session may use <Ctrl>+<y> to return to the menu.

Configure Port 1 Configure the first port (console).

This port has unique attributes and should be the first port you configure.

Step Action

1. Set up Port 1 (the console) to have unique attributes: • Ports Menu:

Click on line for tty “1” to highlight, click <Modify Selected Ports>. • General tab:

Alias – “Con” • Access tab:

Authorized Users / Groups – “ConUser” • Multiuser Tab:

Privilege Users – “ConUser”

2. Click <done>.


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Configure Subsequent Ports Configure the subsequent ports (man-machine) as indicated below:

Step Action

1. Set the unique Name for each of ports 2, 3 and 4 to indicate what they are attached to.

Example: if port 2, 3, and 4 are connected to system Man-machine 2, 3 and 4 respectively (the first 3 available PDI man-machines) – name them MMT2, MMT3, and MMT4. • Ports Menu:

Click on line for tty “2,” “3,” and “4” respectively to highlight, then click <Modify Selected Ports>.

• General tab: Alias – “MMT2,” “MMT3,” “MMT4” respectively; Baud Rate 9600.

2. Click <done>.


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Chapter 3 User Access Configuration

Users are divided into 3 groups. These groups represent those who can:

• Configure console access server

• Access console and man machine terminals

• Only access man machine

Configure Access Password Use web access to configure each Console Access Server. Access this function through password list separate from the main user passwords on the system.

The root password may be sufficient for this use – but you should change it from the default password.

Change the default password as indicated below:

Step Action

1. From the Security Menu highlight “root.”

2. Click <Change Password>.

3. Enter the correct parameters for each entry. • User Name: root • Password- “password” • Repeat Password = “password”

4. Click <OK>

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Add User Who Can Configure the Console Server Add a user “Fred” who has the ability to configure the console server and password “password” as follows:

Step Action Result

1. Click <Add> below the User List on the Security Menu

• User Name: “Fred” • Password: “password” • Repeat Password = “password” • Group: “Admin” (“non-bio”)

2. Click <OK>

To add user “Fred” to Group List

3. From the Security Menu (Group List) highlight “ConUser” and Click on <edit>.

4. Enter the parameters for each entry. • Group Name “ConUser” • Users – “root,Fred”

Add Standard Users This example shows how to add two users; “George” with access to the CU console and man-machine terminal, and “Frank” with access only to the Man-machine terminals. To add users for serial port use only, and assign passwords:

Step Action Result


2. Enter the parameters for each entry. • User Name: George • Password- “password” • Repeat Password = “password” • Group – “Regular User” (“non-

bio”)

3. Click <ok>

To add user “George” to the Group List:


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Aastra Inc. - 2673-002 15

Step Action Result

5. Enter the parameters for each entry. • Group Name “ConUser” • Users – “root,Fred,George”



8. Enter the parameters for each entry. • Group Name “ConUser” • Users – “root,Fred,George”


10. Enter the parameters for each entry. • User Name: “Frank” • Password: “password” • Repeat Password: = “password” • Group:“Regular User” (“non-bio”)

11. Click OK

To add user “Frank” to Group List:

12. From the Security Menu (Group List) highlight “MMUser” and Click on <edit>.

13. Enter the parameters for each entry. • Group Name “MMUser” • Users – “root,Frank”

14. Click OK

15. Click <apply changes> button at bottom of screen. Wait for the red flashing icon to turn green.

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Chapter 4 Standard and Remote Console Access

Standard Terminal Configuration A Wyse terminal should be used for console access to the Cyclades System. Follow the steps below to set up the Wyse Console:

Step Action Result

1. Set Console to 9600 Baud

2. Run a cable from the Wyse terminal to the Cyclades console port

3. Press <Return> to get a log in prompt A login prompt appears

4. Log on as “root” and enter the root password

A root prompt appears

5. At root prompt enter: ssh –t User:Con@SwitchName

User = Cyclades user’s ID SwitchName = name of the switch

This should be the name of the Cyclades box connected to the other server. For example: if the terminal is connected to a cyclades box named “AastraServerA” – “Switchname” might be ”AastraServerB”.

A prompt asks if you with to add the User to the Authenticity list.

6. Answer Yes A prompt asks for the User password.

7. Enter the user password Access to the system is granted.

8. Press <Ctrl>+<Z>, and become, or view the Console (be,p,co) or (vu,p,co).

9. Press <Shift>+<~>+<.> to close the session and go to the root prompt.

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Remote Console Access with PuTTY The recommended program for accessing the terminal interfaces provided by the CAS is the freeware program “PuTTY”, available for download on the web. Other SSH client programs work as well, but this description is specific to PuTTY.

PuTTY Access Configuration

Configure PuTTY access as follows:

Step Action Result

1. Select the “Terminal” category. The “Terminal” window appears.

2. Un-check the “DEC Origin Mode initially on” and accept the remaining defaults on this window.

3. Select “Terminal” category then select “Keyboard”.

The following window appears:

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Step Action Result

4. Select the “Control-H” option button under “The Backspace key”.

5. Select the “VT100+” option button under “The Function keys and keypad”.

6. Select “Session” category. The following window appears:

7. Leave the port number at 22.

8. Select “SSH” option button.

9. Type your user name followed by a colon, the name of the port you wish to access followed by @ and the name or IP address of the CAS you wish to connect to in the Host Name (or IP address) textbox.

Example: Frank:MMT2@AastraServerA.

10. Click “Open” button. A new screen appears. After a few seconds, a prompt for password appears.

11. Type your password and press <Enter>.

• First Users:

Press <Ctrl>+<Z> to get the SMM prompt.

• Subsequent users:

• If you are a first user, the window is

blank. The control prompt appears: ENTER COMMAND ->

• If you are a subsequent user, the system

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Step Action Result See the “Multiple Sessions Settings with Menu Options” table to determine if a menu appears after the warning.

The first time PuTTY is used on a network address that is different from the address cached in the Registry, a PuTTY Security Alert appears.

Click Yes to continue.

displays a message, similar to the one below, indicating who is currently using ttyS1. Using username “Frank:MMT2” Frank:MMT2@AastraServerA’s password:

WARNING: New user connected to this port. Current number of users: 2

You are in view only mode and nothing appears in the window until there is activity at the active session.

PuTTY Security Alert:

12. Press <Ctrl>+<Z> for console, or <Enter> for Man-Machine to start the session.

At this point any existing signed on windows are accessible. It is highly recommended that all Man-Machine, or CU terminal sessions be logged off and logged back on using your own username and password.

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Index

Access Cyclades Through Browser ...................2

Add Standard Users .........................................14

add two users; ..................................................14

Add User Who Can Configure the Console Server ...........................................................14

add users for serial port use only .....................14

assign passwords to users for serial port use only.....................................................................14

Browsers that do NOT support the ACS web interface..........................................................1

Change Default Password ................................13

Configure Access Password.............................13

Configure Console User Groups ........................9

Configure Man-Machine User Groups ..............9

Configure Port 1...............................................11

Configure PuTTY Access ................................18

Configure Serial Ports......................................10

Configure Subsequent Ports.............................12

Connector Cable Placement ...............................7

Console (CON) User Groups .............................9

ConUser .............................................................9

Host Name .......................................................19

Host Name Example ........................................19

Install JRE Set Up..............................................1

IP address .........................................................19

login through the web

to set up Cyclades Server ...............................6

Man-Machine User Group Access..................... 9

MMUser............................................................. 9

Multiple Sessions............................................. 10

Multiple Sessions Settings with Menu Options..................................................................... 10

New User Warning .......................................... 19

Port 1 ............................................................... 11

Configuration of .......................................... 11

Port Access Configuration............................. 5, 9

Ports ................................................................. 12

Cofiguration of ............................................ 12

Configuration of Subsequent ....................... 12

PuTTY ............................................................. 18

PuTTY Access Configuration.......................... 18

PuTTY Security Alert...................................... 19

Remote Console Access with PuTTY ....... 17, 21

serial port ......................................................... 10

Serial Port

Configuration............................................... 10

Set up Internet Access On Cyclades Server....... 2

Sniff Session .................................................... 10

Software Supported ........................................... 1

Subsequent Ports.............................................. 12

Cofiguration of ............................................ 12

Subsequent User Warning ............................... 19

Supported Web Browsers .................................. 1

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Index

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User Access Configuration ..............................13

user classes on Cyclades Servers .......................9

User Groups..................................................... 13

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