proposal pelatihan costumer servise excellence

Download Proposal Pelatihan Costumer Servise Excellence

Post on 01-Dec-2014

464 views

Category:

Business

5 download

Embed Size (px)

DESCRIPTION

Proposal Pelatihan Costumer Servise Excellence, Proposal Pelatihan layanan prima, Proposal training Costumer Servise Excellence, Pelatihan Costumer Servise Excellence, Training Costumer Servise Excellence, Costumer Servise Excellence Training hubungi kami BF Institute training center | Training Semarang dotcom 085640262068 | Admin@trainingsemarang.com

TRANSCRIPT

  • 1. PROPOSAL COSTUMER SERVICE EXCELLENCE INHOUSE TRAINING
  • 2. Service Excellence in Action To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity. Donald A. Adams
  • 3. Benefits : Peserta mampu menerapkan prinsip-prinsip penting dari layanan pelanggan Peserta mampu mengembangkan soliditas di internal perusahaan untuk pelayanan berkualitas. Peserta mampu menjadi pribadi yang profesional dalam merespon tuntutan dan permintaan customer, serta cerdas dalam menjaga hubungan baik dengannya. Peserta mampu menata kepribadian dalam wujud bahasa tubuh, katakata, nada suara, tampilan jati diri yang praktis untuk pelayanan terbaik.
  • 4. Topics : Complete Scenario 1. Excellent Soft Skills : Serving With Hearth Pembentukan karakter pelayanan yang totalitas dan sepenuh hati Service Excellence Awareness.
  • 5. 2. Excellent Hard Skills : Serving Teknik : Knowledge Skills Interpersonal Communications Skills Telephone Technique and Courtesy Attitude Emotional Intelligence (EQ) for service excellence Handling complaint
  • 6. Participants In- house Training dapat diselenggarakan jika jumlah peserta min 30 orang
  • 7. Method Experiential Learning Penyampaian materi diberikan dengan metode pengalaman Aha Experiences Penyampaian materi untuk menciptakan persepsi baru yang dapat merubah mindset dan pemahaman peserta Group Activity Diskusi, Menggunakan system role play, studi kasus Games dan Simulasi serta Refleksi Diri
  • 8. Duration and Location 2 x 8 hours Complete Scenario 8 hours Full day Scenario 6 hours A Half day Scenario Bertempat di : Meeting Room Hotel *3 di Kota Semarang
  • 9. Price 3 scenario : A half day : IDR 450k per participant A full day: IDR 720k per participant Complete :IDR 1080k per participant
  • 10. Scenario price per participant duration Half day Fullday Complete 450k 720k 1080k 6 hours 8 hours 2 x 8 hours Complete (All Topics) Choose One Below Service Excellence Soft Skill Part I Service Excellence Soft Skill Serving With Hearth Serving With Hearth Serving With Hearth Service Excellence Awareness Serving Technique 1 Service Excellence Awareness Handling Complaint Serving Technique 1 Serving Technique 1 Interpesonal Communication Skills Topic Part II Interpesonal Communication Skills Telephone Technique and Courtesy Service Excellence Awareness Telephone Technique and Courtesy Serving Technique 2 Serving Technique 2 Handling Complaint Serving Technique 2 Winning Attitude Winning Attitude EQ for Service Excellent EQ for Service Excellent Handling Complaint Handling Complaint Discussion Discussion Role Play Role Play
  • 11. Facilities : Complete Scenario : 2 x (2 Coffee break + Lunch) Full day Scenario : 2 Coffee break + Lunch A Half day Scenario : 1 Coffee break + Lunch AC meeting room at *3 hotel, workbook, ballpoint, block note, certificate, gifts (Souvenir)
  • 12. BF INSTITUTE - YOUR SUCCESS SOLUTION http://www.trainingsemarang.com Percayakan kebutuhan Pelatihan / Training pada lembaga atau perusahaan anda kepada kami, BF Institute - Your Success Solution. Kami adalah Lembaga Pendidikan / Training Center yang berfokus pada peningkatan kualitas SDM melalui Pelatihan, Seminar dan Workshop, dengan topik mulai dari Motivasi hingga Outbond, disertai dengan Games yang inspiratif, salah satunya adalah Jalan Di Atas Api (Firewalk). Untuk Detail dan Proposal email kami di : admin@trainingsemarang.com atau Hubungi kami +6285640262068 Program Lain klik Proposal Program BF Institute atau Proposal Outbound