Proposal for Seetrol™ - PC Remote Support Solution -

www.seetrol.com

Jan. 2011

Knowhow Infocom Inc.

Revision: 101218

MOTTO

The more information we have,

the freer we are.

Seetrol™ is

Seetrol™= See+Control

Seetrol™ connects to PC in a distant place and control it as if you were sitting there and seeing it. Like other remote support solutions, Seetrol™ can remotely control any PCs even though behind firewall, VPN, IP Sharer and Router.

Seetrol™ is a solution for remote access and support over the internet.

Strongpoint of Seetrol™

Independent of Application Service Providers!

Your own relay server in your space; office, home, etc.

Application Service Provider independent / Non-ASP

You own relay server in your office, home, building

Unattended PCs as well as attendeded PCs supported

Maximum 10 Agent IDs given

TCO is much lower than others such as ASP type

What is relay server for?

As you know, the major barriers in using remote support solutionare VPN, NAT, Virtual IP, Port Forwarding, and firewall, etc.So, remote support solutions need internet packet relay server for breaking the above-mentioned technical barriers.

The relay server plays the key roles in PC remote support solution.

System Diagram

Relay Server

★ Your own relay server in your space; office, home, etc.

★ Independent of ASP, Permanent ownership, low TCO, Max 10 agent

IDs

Seetrol™Relay Server

• Internet packet relay server• located in your area• Independent of ASP• Your own relay server

Seetrol™ Center • For agent’s and manager’s use

Seetrol™ Client• Installed in your clients’ PCs• For attended PCs• For unattended PCs

Seetrol™ Invite

• Can invite your partners and they can control your PC. You don’t need to disclose your Seetrol agent’s ID to your partners.

Seetrol™ components

Seetrol™ includes the following components.

Snapshot of Seetrol™

Seetrol™ Relay Server

Seetrol™ Center

Snapshot of Seetrol™

Seetrol Client

Snapshot of Seetrol™

Screen of Remote PC

Snapshot of Seetrol™

Network Scanner

Snapshot of Seetrol™

File Transfer

Snapshot of Seetrol™

Product Competitiveness

Seetrol™ Others

Ownership Purchase Rent

Location of RelayServer

In your network In Server Hotel

Ownership ofRelay server

You and your company Application Service Provider

Cost Very Low Very High

Remote Control for Attended PC

Support Support

Remote Control for unattended

PCFree of charge Payable

Seetrol™ relay server is located and installed at your area, thus you don’t need to pay additional money for it.

Key Features (1)

Building up your own remote access and control solutionSeetrol™ allows you to own a permanent remote access and control solutionwithout your paying fee every month. Once you purchase it, you can own it permanently.So it is much more economical. We are proud to launch the world’s first tiny relay server.

Remote access to unattended and attended computersGenerally you can access to attended computer through remote access program. But Seetrol give you the opportunity to directly access to unattended computers and servers.No additional costs for permanent installation on your customer’s computer, office computer,or home computer.

5~10 agents ID generation You can generate 5~10 agent ID without additional cost. So your co-workers canavoid the inconvenience caused by sharing one agent ID.

Receive remote support as well as give remote supportThe primary function of Seetrol is conneting and controlling your customer’s PC. In addition, Seetrol enables your PC to be accessed, controlled, supported byyour helper without exposure of your agent IDs.

Key Features (2)

Works behind firewalls The major difficulties in using remote control software are firewalls and blocked ports,as well as NAT routing for local IP addresses. If you use Seetrol, you don't have to worryabout firewalls. Seetrol will find a route to your customer.

Wake On LanWOL is an Ethernet computer networking standard that allows a computer to be turned on or woken up from remote appliance. If your WOL-enabled PC is on same physical networkwith relay server, it can be turned on by remote PC and smartphone.

Quick installationThe file size of seetrol is less than 1Mbyte, can be executed without installation, andsupport UAC (Windows Vista / Windows7). You and your client can start seetrol byclicking exe as well as installing Active-X control.

Network analyzer is combinedSeetrol combines a compact and powerful network diagnostic tool in it. It has easy-to-useinterface and allows you to more effectively solve the problems of your customer’s PC. You don’t have to download and install another network analyzing tool in your customer’s PC.

Key Features (3)

Highest security standardSeetrol is a very secure solution and completely secure data channels with high-levelcryptographic algorithms.

File transferSeetrol™ allows you to copy files and folders to and from a remote partner

Text Chat and voice chatIf your remote client is online, you can exchange text messages in real time. And you cantalk with your remote client via computer’s sound input and output.

Remote SoundCan hear audio coming from the remote computer on your local computer’s speakers

Video CaptureAll sessions can be recorded to video for later review and audit.

Key Features (4)

DrawDraw shapes and lines on the customers’ desktop one-way and two-way.

Screen CaptureCan capture the screen of your computer while you are connecting to remote PC.

Send URLPush a URL to the customer’s PC, which is convenient because you don’t need to typefrequently used URL on remote PC’s web browser.

Open a new sessionCan open a new session to support another customer while you already are on a session.

Various Function key‘Ctrl + Shift + ESC’, open Notepad, open Run dialog, open Network Setting,Open Device Manager, File Explorer, etc.

Total Cost of Ownership

•The above comparison is based on 5 year TCO. If the period is longer, the gap wil be bigger.

US$300

US$10,000

Other ASPSeetrol™

Advantage

FAQ

Q

Yes. As you own and install it in your place, you don’t have to pay additional fee any more. Seetrol™ is more economical than those of Application Service Providers.

Once we buy Seetrol™, can we own it permanently?

A

Q

No, Seetrol™ can provide remote access and control service to unattended PCs as well as attented PCs

Does Seetrol™ provide remote access and control service only to attended PCs?

A

Q

Yes. You can operate Seetrol™ in your domain provided internet upload speed is over 300kbps. Also regardless of DHCP, you can operate Seetrol™ if you are served with our or other DDNS.

We receive xDSL service for internet. Can we install and use Seetrol™ in our office and home?

A

FAQ

Q

Yes. You can establish 10 agent’s concurrent connections to the max and access and control remote PCs.

Can we establish several concurrent connections with Seetrol™?

A

Q

Yes! That is what we made Seetrol™ for: Seetrol™ will allow you to share a remote desktop overany kind of internet-connection and over almost any firewall.

Does Seetrol™ work behind firewalls, VPN, and NAT routers?

A

Q

All the internet packets are encrypted during remote support, and connection can be established by the other party’s approval and password certification.

Is there any possibility that PCs are hacked during remote support?

A

FAQ

Q

Of course. The Seetrol™ relay server combines small web server module in it. Seetrol™ itself canbe a web server which can be accessed by web browser.

We don’t have our own homepage. Can we adopt the Seetrol™ to our company?

A

Q

Yes, of course. Gif, Jpg format are compatible.

Can we integrate our company logo into Seetrol™ program interface?

A

Q

Yes , of course. Briefly speaking, if internet is OK, the Seetrol™ is OK.

Does it work behind double NAT?

A

YOUR LOGOHERE