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Proofpoint Spam Reporting Plug-in
for Microsoft Outlook
User Guide
Introduction
The Proofpoint Spam Reporting Plug-in for Microsoft Outlook allows you to report spam directly from your Microsoft Outlook inbox back to Proofpoint. Proofpoint analyzes the characteristics of every reported spam message to continuously improve upon its spam detection effectiveness.
Reporting Spam
Select a message in your inbox and click Report Spam to send it to Proofpoint.
Configuring the Plug-in
Click the Spam Options button if you want to change the plug-in settings. This step is optional.
Message Reporting Options
When you report a message as spam it is deleted from your inbox by default. If you want to keep the message, select the Do Nothing radio button.
Display Reference ID – if you select this check box, each time you report spam to Proofpoint, a pop-up window displays with an identification number. The ID is generated by Proofpoint and it confirms that your message was successfully received and processed by Proofpoint. The ID is referenced in correspondence with Proofpoint regarding the reported spam.
You Can Only Report One Message at a Time
If you select more than one message in Outlook, the Report Spam button is disabled.
Size Limit to Messages
You cannot report a message that is over 500 KB in size. The size limit applies to the message plus an attachment, if any.
Feedback
Feedback is not automatically provided for messages submitted with the Proofpoint Spam Reporting Plug-in. If you would like feedback on specific messages, contact your email administrator to open a support call with Proofpoint. Provide as much information about the messages as you can, including the reference IDs for the messages in question.
Update Options
By default, each time you launch Outlook it will automatically check for the latest version of the plug-in and prompt you to install it. Clear the Check on startup check box if you do not want to be prompted to install the latest version if one exists.
Click the Activate button to display the activation key dialog box.