projek om.doc

8/10/2019 projek om.doc

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1. INTRODUCTION

In group with a four member that are Remaathi A / P Peraniandy, Loh Jooi

Kheng, Lim Siew Ching and Thylagan A / L Raah,wa! fini!hed the proe"t in

operation management !ube"t to pa!! #iploma in bu!ine!! !tudy "our"e!$ The

thing we had !ol%ed i!, fir!tly we had find one "ompany whi"h !hould related to

the topi" that i! demand fore"a!ting method, "apa"ity planning and lo"ation and

layout te"hni&ue!$ 'reatfully "ompany (eng Leng )iang wa! really related with our

topi" !o we wa! "hoo!e thi! "ompany to our rea"h$ So we wa! done all "ondition

ha! been gi%en by Pn$ *ari+a inti Ahmad -ahyadin $

All the time we "ondu"t re!ear"h thi! unit organi+ation, %ariou! .nowledge

and eperien"e that we ha%e obtained and al!o get out!ide .nowledge $ Apart from

that, we al!o !pend all the .nowledge that we wa! !tudy at during learning in

operation management undergo thi! !tudy$ It wa! help we in under!tand and !ol%e

problem! that we a""ept$

(ent we are in during the pro"e!! to finali!ing thi! proe"t, we al!o ha%e

learned way to mi or "ommuni"ate with more effe"ti%ene!! with our member in a

group and per!on around$ Study li.e thi! not only helped we in !tabili+e further our

performan"e$ The La!tly i!, it wa! al!o gi%en u! "onfiden"e or !timulant to be doing

by better in manage problem or "omplete a!!ignment gi%en $

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2.APPRECIATION

y 'reatfully ble!!ing with o%erflow and award by god to gi%ing !trength for

"omplete the re!ear"h that under !ube"t P 012 operation management$ In

implementing thi! "omprehen!i%e !ur%ey we !hall be fa"ed with many "hallenge!

and ob!ta"le!$ Patien"e, and en"ouragement from %ariou! &uarter! !ur%ey! "an be

implemented a""ording to plan ahead and meet the term! of the original re!ear"h$

In implementing thi! "omprehen!i%e !ur%ey we !hall be fa"ed with many

"hallenge! and ob!ta"le!$ Patien"e, and en"ouragement from %ariou! &uarter!

!ur%ey! "an be implemented a""ording to plan ahead and meet the term! of the

original re!ear"h$

i$ *ir!t, to the polyte"hni" and le"turer Pn$ *ari+a inti Ahmad -ahyadin whi"h

pro%ide! opportunitie! to gi%e thi! re!ear"h proe"t!$

$

ii$ Se"ondly, to the (eng Leng )iang that a !trong partner!hip in the inter%iew

pro"e!! at their "ompany and pro%ide an opportunity to introdu"e the ma"hine

3 their ma"hine$

iii$ Than. you to my friend! e%en "ommented, reprimand and re"ommendation!

during the "our!e of thi! !ur%ey$

i%$ *inally, to the member! of our family who alway! gi%e en"ouragement$

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3.BACKGROUND WENG LENG HIANG

ENTERPRISE

4ame -r$ Chong, the owner the "ompany (eng )iang Leng 5nterpri!e$ )e

born in 6780, in Ad%e!ti!t )o!pital, Penang$ )e are the !e"ond "hild in the family$ )e

wa! of the people of Andhra Prade!h$ It, ha%e le!!on! until form 9 only be"au!e he

did not "onne"t pempelaaran "au!ed by hi! parent! ordered him to ma.e a

beringinaan their bu!ine!! ni"he$ )er parent! ha%e !tarted beropear!i bi!"uit

"ompany that li.e! to eat the Chine!e and Indian, on 2, April 678:$ It operate! at

home alone and not of any in"ome or profit! obtained from !elling "oo.ie! 3 "oo.ie!

for the family -r Chong$

After then he wa! married to -!$ -ei Ling, the idea to do more bigger

bu!ine!! get from hi! wife at no :2 ; ::, Jalan Paboi, Taman -era., 6:611

Simpang Amapat, S$P$S, Penang i! the pla"e "ho!en by the wife to open up thi!

5nterpri!e$ Thi! pla"e !till operation until now$

4ow (eng Leng )iang 5nterpri!e Company produ"t! 3 produ"t! produ"ed or

"all the wor. by nine people, in"luding him !elf, hi! father, "hildren , hi! wife and

wor.er$ (ithin a month he wa! able to withdraw up to 60,711 pa".et! of bi!"uit! and

more than that to "u!tomer! Chine!e food !tore! and !hop! 3 Chine!e bi!"uit !hop

in Penang, Johor and Singapore$

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Vision

Produ"ing &uality produ"t! and )alal bi!"uit!$

e"ome a bread and bi!"uit bu!ine!! ha! a healthy "ompetiti%ene!!$

-a.e bread di%er!ity in ta!te and form to meet indi%idual "u!tomer$

Mision

*ulfilling "u!tomer need! by pro%iding the maimum !ati!fa"tion$

5ntering into international food mar.et$


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5.OPERATIONS MANAGEMENT SSTEM AND

PRODUCTION PROCESS

5

B.O.DIRECTOR

EN CHONG

CASHIER AND

SALESMAN( 2 worker )

BISCUIT MAKER

WORKER( 3 worker )

A.B.O.DIRECTOR

PN MEI LING

LORRY DRIVER FORSENDING THE BISCUIT

( 2 worker )


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INPUT COMPONENT

(heat flour Sugar

Thi! i! eample for raw material at the "ompany

-iing ma"hine


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Pro"e!! putting bla". !eed on the bi!"uit Pro"e!! !moothing

bi!"uit

Thi! i! eample for ba.ing or "oo.ing at the "ompany

Pro"e!! pa".ing the bi!"uit by ma"hine Pro"e!! pa".ing the bi!"uit by hand

Thi! i! eample for pa".aging at the "ompany

OUTPUT COMPONENT

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The bi!"uit to want !old it

Thi! i! eample for Tangible=good! at the "ompany

The !er%i%e gi%en by "ompany to ea!y "u!tomer to by at "ompany

Thi! i! eample for intangible = !er%i"e! at the "ompany

!EEDBACK !ROM SURROUNDING


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S"##$i%&

Supplier will a"t a! a whole!aler of raw material! "ompany$

There i! an agreement with a !upplier without u!ing middlemen$

The "ompany ha%e a "lo!e relation!hip with ea"h !upplier$

C"s'o(%&

> 5n"ouraging demand for the!e produ"t! target fo"u! in the 4orth$

> Cu!tomer! from the !urrounding area whi"h "o%er! 4orth Perli!, Kedah,

Penang and Pera.$

Co(#%'i'o&s

> Competitor! are mainly "ompanie! from the "ommunity$

> They ea"h "ompete to get the maimum profit

> Company promotional (eng Lee )iang le!!, !o thi! i! another "han"e to grab

the "u!tomer$

PRODUCTION PROCESS

!


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).DEMAND !ORECASTING

1"

INPUT COMPONENT

TRANSFORMATION

COMPONENT

OUTPUT COMPONENT

FEEDBACK FROMSURROUNDING


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W%%- To'+$ o Bis"i' 1 #+-%' 4

(ee. 6 September 2162 :111

(ee. 2 September 2162 :211

(ee. ? September 2162 :?11

(ee. : September 2162 ::11

To'+$ o S+$%s !o& Mon'/ S%#'%(%& 1)677

The table below !how! the !ale! or "u!tomer demand by regular to the

bi!"uit! on a%ery wee.ly for the Company (eng Lee )iang

I$ 4ai%e

W%%- 8 S%#'%(%& 2712 8877

W%%- 1 O'o%& 2712 8877

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II$ The "ompany fore"a!t (eng Lee )iang for the fir!t wee. of


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9.CAPACIT PLANNING

(eng Lee )iang 5nterpri!e alway! will ta.e "are the "apa"ity to be enough

be"au!e their fear will po!!ible lo!! of "u!tomer! at "ompany$ Their donGt

want the !low !er%i"e to "u!tomer if not it will gi%ing the opportunity for

"ompetitor! to enter the mar.et or to their "u!tomer$

If "apa"ity !o mu"h, "ompany will redu"ed the pri"e by di!"ount to in"rea!e

"u!tomer demand

*a"tor! affe"ting the "apa"ity de"i!ion (eng Lee )iang i! an internal fa"tor

"on!i!t! of wor.er! and not enough wor. how that "an be e&uipment and

inade&uate maintenan"e$ In the etrin!i" fa"tor i! the ability of the !upplier$

Company (eng Lee )iang getting !our"e! from E

o Syari.at 'ula prai for !ugar,

o

Syari.at -oto.ar for !alt

o Syari.at Tiga 'aah for wheat floor

o Syari.at 5nri"oG! for onion, -alto!e and bla". !eed

o Syari.at Hn brother Sdn$hd for oil

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Company (eng Lee will re"ord number of thing! that are damaged and the

time will ta.en for full up for one ba!.et with a pa".age of bi!"uit$

I$ -odifi"ation for defe"ti%e item!

*ied demand e%ery month E 1)677 #+-%'s

Ree"ted E 9:

Total of the a"tual output B Total number of a good unit! re&uired

611 F 3 F S.rap

B 60711 Pa".et

611 F 3 9 F

B 60711 Pa".et

1$79

B 6887$:8 unit

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*or the


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b Cal"ulate how many pa".et! !to". for one wee. and day

60711

: wee.

B :229 pa".ing for one wee.

" Learning "ur%e for wee.

n B @ d n R

n B @ : 28?1 @ log 1$79 / Log 2

B @ : 28?1 @ 3 1$122? 1$?161?

B @ : 28?1 @ 3 1$?2??6

B 6$8?8 hour

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;.LOCATION AND LAOUT TECHNI


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1!

M#$%&'( )(*+#,( -' &/( % 0(*)(

)#$( -&'

M#$( -&' / -#,#/+ 0 )#$#, %+(,

# &% #, % /-%#, )(*+#,( -' )#$(

-&' 0(*)( )'( /-%

T+( )#$( -&' / /-% # 0( %8(, %

/)%+#, )(*+#,( % )8( /)%+#,. A-%('

/)%+#, %+( )(*+#,( # )8#, '&, /+(

0#/*% #%+ #,/#( #%+ 0*8 /&'

T+(

)#$(1

-2.&'

34/

'.&,1

/+47(

3#220(

4''4,6(

1.,

%'454,1

3#227&%

.#23#%+

024*8

/((1

T' %+% +9( 0((, *)(%( #%+ %+( 0*8

/(( #% # % *8 % 0#/*% 9(,

D#, *8#,


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6.MATERIAL HANDLING

-aterial handling will be u!ed by Syari.at (eng Lee )iang went it ma.ing the

bi!"uit until !ale! the bi!"uit but their mo!tly u!eing man power for handling thematerial$

W/%%$%0 i&onto ea!y for more bi!"uit burning

2"


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B+s-%' u!ing for ea!y to "arried and to !ent the "u!tomer !tore!

R+''+n +s-%' !er%e! to ea!y "arried and to "ool down the bi!"uit that ha%e u!tripened

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17. SUGGESTION TO COMPAN

The "ompany !hould monitoring from time to time$

The "ompany al!o !hould alway! ma.e !ure material! whi"h will in mied

!uffi"ient$

The %ery important i! their !hould do fore!ting for e%ery month or wee.$ Their

al!o !hould do "apa"ity planning al!o$

Pa".aging tidine!! in "on!ider

Alway! get feedba". from !upplier and "u!tomer$

'i%ing training to wor.er before relea!ing re!pon!ibility to them$

)ope !o that "ompany "an epand further !ale for their produ"t

)ope produ"t that ha%e got well off in mar.et together )alal logo$

Able to further in"rea!e demand on produ"t from !upplier and "on!umer namely

from ra"e melayu

Can open at lea!t one or two more plant to pro"e!! produ"t$

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11. APPENDIX

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