project report on logistic system in dhl

7/25/2019 Project Report on Logistic System in DHL

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I* Manas Khanna* student o Amity Uni+ersity Dubai* hereby

assure that* I ha+e ,om-leted this -ro.e,t on D/0 logisti,s

system or the -artial ulflment o Maters of BusinessAdinistrationand the inormation submitted is true to the

best o my 1nowledge 2 belie3

Manas )a. KhannaAUD!"#


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OB!ECTI"E O# THE ST$DY

(ssential4

$o a,,ess the +iability o logisti,s administration in D/0 and to seat

,he,1 the asso,iation ,on,erning the business3

$o ha+e an e5hausti+e ,om-rehension o how logisti,s ramewor1

un,tions in D/0

Au5iliary4

$o thin1 about 0ogisti,s Industry3

$o ,om-rehend the estimation o e+ery asso,iation3

$o 1now whether the ,lients are ulflled by the ,urrent s,o-e o

administration3

E%tent O# THE ST$DY&

6ith a s-e,if, end goal to ,om-rehend the ideas o logisti,s as ar as -ragmati,

use and to witness into the how an organi7ation or asso,iation utili7es logisti,s as

an im-osing instrument to in,rease ,onsumer loyalty* de,rease general ,ost and

e5-and -rof,ien,y I ,hose 8D/08 the world9s dri+ing dis-at,h Ser+i,e :om-any3 $he

study is done .ust to see how D/0 ,om-any use logisti,s ramewor1 'iably in their

business


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COMPANY STRENGTHS

Strong Brand Image4 In ;;> a,,reditation in global quality ben,hmar1s3 D/0 has li1ewise

added to their own -arti,ular quality ramewor1 that mat,hes their,lient9s ben,hmar1s3

?lobalism4 D/0 wor1s on a worldwide s,ale3 $hey wor1 in more than@@> nations3 $hey gi+e benefts that s-ea1 to the greater -art o theworld3 $hey ha+e su,h an e5-ansi+e business se,tor in whi,h to wor1*and along these lines a,1nowledge huge in,omes3 $hey ,an li1ewisea,,om-lish worldwide e,onomies o s,ale3

eSer+i,es and $e,hnology4 D/0 utili7es and 1ee-s on s,anning or newinno+ation3 $hey s-end almost > o aggregate in,omes* or datainno+ation3 D/0 li1ewise has brilliant eSer+i,es that gi+e a,,ess toramewor1s that guarantee ,lients ha+e ,ontrol and -er,ei+ability otheir su--ly ,hains at all times3 Items ,an be ollowed* questioned andrequested on the web3

:or-orate symbiosis4 D/0 has added to its own authoritati+e stru,tureto ser+e the worldwide business se,tor* whi,h it has ,alled 8,or-oratebenef,ial intera,tion38 $his methodology in,or-orates thestrengthening o the D/0 wor1 or,e at a neighborhood le+el* in themeantime -er,ei+ing the relationshi- o the -arts o D/0 as a

,or-orate entity3

Smart$ru,1 Pro.e,t4 It is the system whi,h -ermits D/0 to ,on+eys-eedier3 $he inormation are transmitted straightorwardly to thedynami, ,ourse arranging ramewor1* whi,h re,al,ulates the ,ourses*,ontingent u-on the -resent request ,ir,umstan,e and +olume oa,ti+ity3

COMPANY 'EA(NESS&

/igh Pri,es4 D/09s ,osts are o+er their ri+als3 $his ,an be ashort,oming i their ,lients don9t see a ,ontrast in the middle o D/0and its ri+als9 administrations3

Mista1es in Mar1etShare (stimate4 $he greatest short,oming is D/09s-ie,e o the o+erall industry gauge3 It is hard to assess notwithstandingwhen the business se,tor is stagnant and ,ontains ,ou-le o


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,ontenders* and all -ie,e o the o+erall industry e+aluations ought tobe seen with meti,ulousness3

6ea1 'isibility4 It has rail -er,ei+ability in the grou- ,ontrasted and its-otential3


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INDE)

INTOD$CTION TO LOGISTICS3333333333333333333333333333333333333333333333333333*

3 Meaning o logisti,sCCCCCCCCCCCCCCC 3@ =rigin and Defnition o 0ogisti,sCCCCCCCCC33 "3" Im-ortan,e o logisti, managementCCCCCCCCC #3# 0ogisti,s Management and Su--ly ,hain CCCCCC33

@ BAC(GRO$ND O# DHL333333333333333333333333333333333333333333333333333333333+

@3 /istory o D/03333333333333333333333333333333333333333333333333333333333333333333333>@3@ $he world9s largest e5-ress and logisti,s &etwor13333333333333333@3" $he D/0 Indian Profle3333333333333333333333333333333333333333333333333333333333@

@3# Produ,t and ser+i,es o D/03333333333333333333333333333333333333333333333333#

"3 INTEGATED LOGISTICS SYSTEM33333333333333333333333333333333333333333333333*,

"3 In+entory Flow33333333333333333333333333333333333333333333333333333333333333333333333333


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@!

#3" Im-lementation Ser+i,es CCCCCCCCCCCCC33 @;

#3# Perorman,e Management CCCCCCCCCCCCC ">

#3E =utsour,ing Pro.e,ts CCCCCCCCCCCCCCC3 ">#3 Inno+ation o Su--ly :hain de+elo-ment33333333333333333333333333333"

#3< Solution or :ustomi7e end to end logisti, worldwide CC3 ""

. TRANSPORTATION ////////////000 1,E3 $rans-ortation un,tionality CCCCCCCCCCCC3 "E3# =P$IMIA$I=& =F 0=?IS$I:S 6I$/ D/0)=AD A&D )AI03

S=0U$I=&S

333333333333333333333333333333333333333333333333333333333333333333333333333333333333333333333333333##

E3E Air and o,ean reight solutions333333333333333333333333333333333333333333333#E

, IN"ENTORY MANAGEMENT 2 'AREHO$SING0 343 6arehouse Inrastru,ture &etwor1CCCCCCCCCC3 #!

G Multi "ser Centers .. #!

G Strategic #art Centers $S#C% #;G !&press Logistics Centers $!LC% 3 #;

3@ 6arehouse Management Solution CCCCCCCCCC3 E>G 'are(ouse Manageent S)stes. E>

G Strategic Inventor) Manageent ..333333333333333333333333333 E>

G Direct !&press Inventor) ManageentCCCCCCC333 E>G Repair Return Inventor) Manageent ... E

G Cross Doc*ing . E

3" In+entory =-timi7ation CCCCCCCCCCCCCC3 E@


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3# S-e,ial 6arehouse solution CCCCCCCCCCCC33E# 3E =utsour,ing Pro.e,ts3 CCCCCCCCCCCCCC3333EE

< "AL$E5ADDED SER"ICES333333333333333333333333333333333333333333333333333333333333333.,

:on,lusions3333333333333333333333333333333333333333333333333333333333333333333333333333#

Bibliogra-hies CCCCCCCCCCCCCCCCCC E


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INTROD$CTION

LOGISTICS Meanin6&

$he e5-ression 8logisti,s8 starts rom the old ?ree1 8Hyo8 J8logos8

8-ro-ortion* word* ,om-utation* reason* dis,ourse* s-ee,h8L3 0ogisti,s is

,onsidered to ha+e begun in the military9s ha+e to su--ly themsel+es with

arms* ammo and -ro-ortions as they mo+ed rom their base to a orward

-osition3 In old ?ree1* )oman and By7antine realms* there were military

o,ers with the title 80ogisti1as8 who were in ,harge o monetary and

dis-ersion o su--lies3

0ogisti,s is related with getting the items and administrations where they are

required and when they are an,ied3 It is hard to ulfll any ad+ertising or

-rodu,ing without logisti,al ba,1ing3 It in,ludes the in,or-oration o data*

trans-ortation* in+entory* warehousing* material ta1ing ,are o* and bundling3

$he wor1ing obligation o logisti,s is the land re-ositioning o ,rude materials*

wor1 in -ro,edure* and ,om-leted in+entories where required at the most

redu,ed ,ost -ossible3 0ogisti,s is drilled or a +ery long time subsequent to

sorted out mo+ement started3 6ithout logisti,s bolster no mo+ement ,an be

-erormed to meet ,hara,teri7ed ob.e,ti+e3 $he -resent test is to -erorm

logisti,s e5-erimentally so as to streamline ad+antages to the asso,iation3

0ogisti,s is an arranging ,a-a,ity o administration3 0ogisti,s ,a-a,ity is worried

with ta1ing items and administrations where they are required and when they

are required3

LOGISTICS Mana6eent&

0ogisti,s administration is that -art o the -rodu,tion networ1 whi,h arranges*

e5e,utes and ,ontrols the -rof,ient* ,om-elling* orward and in re+erse

J,on+erseL stream and ,a-a,ity o mer,handise* administrations and data

between the -ur-ose o birth-la,e and the -ur-ose o utili7ation 1ee-ing in

mind the end goal to meet ,lients9 -rerequisites rather to the ,lients9


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en.oyment3 An e5-ert wor1ing in the feld o logisti,s administration is 1nown

as a logisti,ian3

0ogisti,s* as a business idea* ad+an,ed .ust in the ;E>s3 $his was or the

most -art be,ause o the e5-anding multia,eted nature o su--lying one9sbusiness with materials* and shi--ing out items in an ine5orably globali7e

store networ1* ,alling or s-e,ialists in the feld who are ,alled Su--ly :hain

0ogisti,ians3 $his ,an be ,hara,teri7ed as ha+ing the right thing in the right

amount at the -ere,t time at the ideal s-ot at the right ,ost and to the right

target ,lients J,onsumerLN and it is the e5-loration o -ro,edure ha+ing its

+i,inity in all areas o the business3 $he ob.e,ti+e o logisti,s wor1 is to deal

with the ulfllment o +enture lie ,y,les* su--ly ,hains and resultant

e,ien,ies3 0ogisti,s is :on,erned with getting Jor transmittingL the items and

administrations where they are required or when they are wanted3 It is hard to

ulfll any ad+ertising or abri,ating without logisti,al ba,1ing3 It in,ludes the

mi5 o data* trans-ortation* sto,1* warehousing* material ta1ing ,are o* and

bundling3 $he wor1ing obligation o logisti,s is the geologi,al re-ositioning o

,rude materials* wor1 in -ro,edure* and ,om-leted in+entories where required

at the most minimal ,ost ,on,ei+able3

Signif,an,e o logisti,s administrations4

3 0ogisti,s is the bed ro,1 o e5,hange and business4

6ithout oOering as well as -ur,hasing there ,an be no e5,hange and

business3 Pur,hasing as well as oOering ha--ens .ust when -rodu,ts are

-hysi,ally mo+ed into as well as ar rom the business se,tor3 $a1e away logisti,al ba,1ing e5,hange and business will ,rum-le3

@3 Integrates logisti,al e5er,ises4

In ordinary administration en+ironment* diOerent e5er,ises o logisti,s

wor1 in disengagement under +arious administration ,a-a,ities3 (+ery

-o,1et attem-ting to sub im-ro+es its targets at the e5-ense o general


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authoritati+e goals3 Buying attem-ting to buy at least ,ost at the

e5-ense o what is required by o-erations3 =-erations ,reate e5-ansi+e

amounts at least generation ,ost o+erloo1ing interest -rom-ting ate

sto,13 0ogisti,s ,a-a,ity o administration brings e+ery su,h ,a-a,ity

under one umbrella -ulling down entomb de-artmental obstru,tions3

"3 :om-etiti+e edge4

In the wildly o,used en+ironment logisti,s gi+es the edge3 Be,ause o

me,hani,al unrest the +ast ma.ority o the items are mo+ing into

-rodu,t mar1ets3 In an item mar1et where ,ost is ,ontrolled by ri+alry*

where there is no item se-aration regarding quality -arameters li1e

e5e,ution and unwa+ering quality* where brands are +erging on

immaterial* o,used edge is tha t o a,,essibility o item and

administration as ar as time* s-ot and amount3

#3 0eads to ,onsumer loyalty4

$hrough -re+alent ,lient administration3 Authoritati+e destinations o P

Produ,ti+ityQ*R RualityQ*: :ostQ*D Deli+eryQ*( (m-loyee MoraleQ*F

Fle5ibilityQ*S SaetyQ*/ /ealthQ*( (n+ironmentQ are set to meet ,lient

desires3

E3 Su--orts basi, ,a-a,ities li1e o-erations and show,asing4

Solid logisti,s su--ort em-owers an organi7ation to mo+e towards US$

I& $IM( generation ramewor1 or sur+i+al in an e5,eedingly o,used

business se,tor

3 0ogisti,s wins or loses wars4

British lost Ameri,an war o autonomy be,ause o -oor logisti,s

)ommel was beaten in the desert by -redominant logisti,s o-erations


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Co7an8 Pro9:e

D/0 is the worldwide -ioneer in logisti,s with all the more e5,eedingly

e5-erien,ed e5-erts at a bigger number o areas in a larger number o

nations than some other su--lier3$hey are the frst de,ision or organi7ations sear,hing or end to end logisti,s

arrangements and antasti, o+erhauling ,a-a,ities3 In the wa1e o uniting

with (5,el in @>>E* they are ,urrently additionally the di+ision9s dri+ing trend

setter gi+ing the -henomenal s,o-e o oreront arrangements3 $hey are

the o+erall business se,tor -ioneer sin,e they endea+or to ,on+ey all around

steady administrations o the most astounding quality3

/istory and oundation o D/04 D/0 are the frst letters o the last names o the three organi7ation

authors* Adrian Dalsey* 0arry /illblom and )obert 0ynn3 In ;;* the three a,,om-li,es made little stride that would -rooundly

aOe,t the way the world wor1s together3 $he authors started to shi- by boat -a-ers +ia -lane rom San

Fran,is,o to /onolulu* starting traditions leeway o the boat9s reight

beore the real entry o the boat and signif,antly e+o1ing holding u-

time in the harbor3 :lients remained to s-are a ortune3 6ith this idea*

another industry was ,on,ei+ed4 global air e5-ress* the ast

,on+eyan,e o re,ords and shi-ments +ia -lane3 $he D/0 &etwor1 1e-t on de+elo-ing at an e5traordinary -a,e3 $he

organi7ation e5tended westbound rom /awaii into the Far (ast and

Pa,if, )im* then the Middle (ast* Ari,a and (uro-e3 By ;!!* D/0 was

at that -oint -resent in nations and had *>>> wor1ers3 At the start o @>>@* Deuts,he Post 6orld &et turned into the real

shareholder in D/03 Beore the end o @>>@* D/0 was >> ,laimed by

Deuts,he Post 6orld &et3 In @>>"* Deuts,he Post 6orld &et ,ombined

the greater -art o its e5-ress and logisti,s e5er,ises intoD/03

DHL Express worldwide

(m-loyees more than


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:ountries and territories more than @@>

/ubs "

Bases #>

'ehi,les >>

Air,rat "E>Pa,1 stations Jonly ?ermanyL ;>>

DHL INDIA&D/0 6orldwide (5-ress JIndiaL P+t 0td is the &o3 global air e5-ress

administrations su--lier in India* a -osition it has held sin,e it started its

India o-erations in ;*>>> ,lients ad.usted

through D/09s national system with its *>>> in number ground staO* armada

o #>> +ehi,les and die hard loyalty o,uses in Ahmadabad* Bangalore*

:hennai* :o,hin* ai-ur* /yderabad* Kol1ata* Mumbai* &ew Delhi* Pune and

$ri-ura3

Items and administrations o D/04

3 D/0 Do,ument (5-ress JD=TL4 $his administration is -ere,t or shi-ments that are not sub.e,ted to

:ustoms armation at destinations* or ha+e no business esteem or

don9t require a -ermit3

@3 D/0 (5-ress 6orldwide Pa,1age J6PTL4 $his administration is utili7ed or shi-ments with business esteem or

those* whi,h should be -ronoun,ed or :ustoms assessment3 $hey

might be sub.e,ted to :ustoms re+iew at destinations and might be

assessable or dutiable3"3 Kind si7ed Pa,1 and umbo unior4


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$his administration ma1es sending out sim-le3 =ne bo5 dis-at,hed or

one le+el e5-ense* any-la,e on the -lanet3 D/0 umbo Bo5 is or

shi-ments under @E1g and umbo unior or shi-ments under >1g3

#3 Im-ort (5-ress4 $his administration is a solitary window answer or e+erything

im-orting needs3 D/0 Im-ort (5-ress is an one window* one rate* and

one re,ord* one ,ash beneft that em-owers a shi-ment got rom the

su--lier9s doorste- abroad and ,on+eyed s-e,if,ally to the ,lient

any-la,e on the -lanet3

E3 Fashion First4 It en,ourages the im-ort and are o shi-ments -ro+iding so as to

weigh @>1g or more noteworthy reser+e unds with an e5tensi+e

+ariety o imaginati+e and ada-table entryway toentryway

arrangements3 Another ,om-onent o Fast Forward is $rade Automated

Ser+i,es J$ASL* an online stage that gi+es thorough e5,hange and

traditions data in E> 1ey nations around the world* ,om-utes absolute

landed e5-enses o a shi-ment J,ounting obligation* ,harge and

diOerent traditions related ,hargesL* ,reates im-ort and tradedo,umentation* s,reens senders and re,i-ients against go+ernment

re,ords relating to embargoes and authori7es* and loo1s at a thing9s

are and im-ort reedom ,osts and regulations to em-ower qualiying

sour,ing ,hoi,e3


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Su77:8 C;ain Mana6eent

Defnition48Produ,tion networ1 administration is the administration o u-stream anddownstream asso,iations with su--liers and ,lients to ,on+ey better ,lient

esteem at less ,ost than the in+entory networ1 all in all38

$he store networ1 is the system o asso,iations that are in+ol+ed throughu-stream and downstream lin1ages* in the distin,ti+e -ro,edures ande5er,ises that ,reate esteem as items and administrations in the hands oe5treme sho--er3

?reat ,onfguration is at the heart o a -owerul store networ1 arrangement3D/0 has built u- a notoriety or reliably ,reating imaginati+e arrangementsthat streamline o-erations and enhan,e ,ontrol3 $ benef,iary inhouse

grou-s ha+e added to the arrangements outline o a -ortion o the world9sdri+ing brands and em-owered to win 1ey ,onta,ts3

D/0 arrangements -lan grou- oOers a wide arrangement o ability andadministrations* rom logisti,s system te,hnique* trans-ort design*distribution ,enter ,onfguration and reena,tment* through to o-erational,hange and sto,1 in+estigation3


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3 ?lobal Su--ly :hain4D/09s uni+ersal in+entory networ1 administration arrangements are ,entered

around oOering ,lients some assistan,e with ta1ing e5-anded ,ontrol o

worldwide inbound store networ1 to augment the estimation o worldwide

and worldwide sour,ing3

D/0 hel-s ,lients4

?i+e -er,ei+ability o the u-stream in+entory networ1* and em-ower

-rior ,hoi,e ma1ing :reate a more s-ry store networ1* better ready to rea,t to ,hanges in

-ur,haser request )edu,e lead times* in+entories* and related ,a-a,ity ,osts

:lient ,entered arrangements are de+elo-ed rom the a,,om-anying ,enter

administrations4

=rigin administration* in,luding4 seller administrationN su--lier

a,,umulationsN traditions businessN union administrations and esteem

in,luded administrations ?lobal sending* in,luding4 airseastreetrail ,argo sending and

administrationN (uro-ean o+ersaw trans-ort

Destination administration* in,luding4 -ort and demurrageadministrationN traditions businessN desolidif,ation and -reretail

beneftsN -ort to dissemination o,us trans-ortationN dire,t store

,on+eyan,e JUS .ustL Su--ly ,hain -er,ei+ability and administration* in,luding4 buy request

administrationN )FID item ollowingN s-e,ial ,ase administrationN

arranging and determiningN sto,1 administration3 ?lobal sending administrations are gi+en o+er e+ery signif,ant ,ourse3

)e+erse 0ogisti,s4


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D/09s ,on+erse logisti,s arrangements oOer ,lients some assistan,e with

-lanning* e5e,ute and ,ontrol stream o materials and o+ersee related data*

go down the store networ1 to re,o+er +alues and guarantee the sheltered

transer o mer,handise3 $hings in,or-orate the re,u-eration o outdated or

non o-erational white mer,handise* or e5am-le* ridges* in addition to the

e+a,uation o old urniture on ,on+eyan,e o new or substitution items3Administrations in,lude4

)oll in Management4 deestablishment o ,om-leted -rodu,ts at the

,lient9s site )eturns Management4 getting* sorting* ,he,1ing and o+erseeing

returned items (5-ress Deli+ery4 (5,hange o Dead =n Arri+al item

Ser+i,e logisti,s4Administration and new -arts D/09s administration and new -arts

administration in,ludes the administration o ma1ers9 new -arts ,on+eyed to

and rom ,lients as indi,ated by -re,hara,teri7ed administration le+els or

guarantee ,on,urren,es on an one* two* our or eighthour and ollowing day

-remise* @# hours a day* se+en days a wee13D/0 wor1s intimately with ,lients to o+er,ome normal issues* or e5am-le*

Poor -arts a,,essibility /igh sto,1 +enture 0ong lead times* ,om-lemented by worldwide sour,ing /igh le+els o ,lient returns Poor -er,ei+ability* re-orting and ,ontrol :ost ,ontrol o the interest ,hain

Key administrations in,lude4

International ,argo sending Domesti, and -ro+in,ial inbound ,on+eyan,es

In+entory arranging* determining* obtainment and e5amination Distribution o,us o-erations =utbound ,on+eyan,e

$he whole -ro,ess is su--orted by a webem-owered ele,troni, request

handling and arrange ,he,1ing instrument3


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Medi,al De+i,e Distribution4

D/0 nation based distribution ,enters or +arious ma1ers to beneft a

nearby ,lient base3 $his in,or-orates the re,ei-t o item rom nearby or

worldwide assembling destinations and downstream dissemination to

healing ,enters3

Distribution to stores administration4

D/0 ,on+eyan,es to store administrations are ,entered around oOering

retailers some assistan,e with ,reating -rof,ient and ada-table su--ly

binds to ,on+ey item to retail outl ets at large amounts o

administration3 $hese arrangements are manua,tured rom a ew

,enter administrations4 re+erse logisti,s a,,umulationsN sortationN

-re-aringN re-airreno+ationN esteem re,u-erationN transer and

,onsisten,e3

@3 Augmented store networ1 administrations4

D/0 gi+es -hysi,al logisti,s administrations as well as o+ersees otheru-graded store networ1 administrations* enhan,ing e,ien,ies anddiminishing e5-enses3

=rder Management4 )e,ei-t* administration* e5e,ution* sequen,ing and dis-at,h o

requests in an aus-i,ious way3

:all :enter Management4 A :all :enter o+ersees orders* s,reens deals e5er,ises* gi+es ,lient

benefts and wor1s as a /el-wor1 area3

?lobal In+entory Management D/0 gi+es the ,lient a worldwide -ers-e,ti+e o sto,1* subsequently

em-owering edu,ated ,hoi,es in regards to the mien o sto,13

:onsolidated Billing Ser+i,es $he -rodu,tion o a united and ordered re,ei-t* ta1ing into a,,ount all

administrations -erormed in a -arti,ular time-eriod by more than oneadministration su--lier* made a,,essible in a ,on,urred design3


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Freight and :ustoms Solutions D/09s numerous years o in+ol+ement with global e5,hange

-rerequisites and ,on+entions* .oined with the (uro-ean :om-eten,e:enter and nation ability* gi+es ,lients the main edge in

administration* quality and administration in ,ross ringe e5,hanges3

"3 Im-lementation Ser+i,es4

Im-lementation and Pro.e,t Management4 (5e,ution begins by ,hara,teri7ing +enture -oints* setting the

ob.e,ti+es and -ortraying the deli+erables in subtle element3 $hesignif,ant -oints in usage in,or-orate business orms* building* land*I$ ramewor1s* mo+ement* /)* money and legitimate ,ontem-lations3

Ruality Management4

:om-lete Ruality Management is an administration system that,oordinates quality introdu,tion into the entire stru,ture and wor1-ro,ess o an organi7ation by utili7ing routines and methods o +alueadministration

(5e,ution Management4

(5e,ution administration is a 1ey -art o the store networ13 Measured,om-onents are ,he,1ed on as a ramewor1* as e+ery segment,ollaborates with the +arious -arts around it3 (5e,ution measuringre,ords ,hroni,led e5e,ution as well as gi+es early sign o any

administration sli--age3 In this se,ond -art* the measures gi+e a+aluab le ,ommitment to D/09s :ontinuous Im-ro+ement Program3

=utsour,ing Pro.e,ts4=utsour,ing in,ludes D/0 assuming ,ontrol and o+erseeing -ast inhouselogisti,s o-erations* in,luding4 Distribution o,uses $rans-ort o-erations Ba,1o,e ,a-a,ities Su--ly ,hain administration ,a-a,ities Ater sales


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DHL So:utions

D/0 Solutions oOers altered logisti,s answers or your whole store networ13=ur ,om-lete re+iew V rom ma1er su--lier to retailer to sho--er V em-owersyou to a,,om-lish o-erational magnif,en,e at ea,h stage3 Administrationsrange rom ,ounseling and -lan to administration and e5e,ution3 $hey gi+eindustry-arti,ular s1ill and long haul en,ounter that enhan,e your business3

D/0 Solutions sets the -a,e in Su--ly :hain Management with ,utting edgead+an,ements* ,on+eying redid business arrangements3 Dri+ing edgeramewor1s guarantee ,onsistent mi5 and ensure ull straightorwardnessand ,ontrol all through the whole -rodu,tion networ13

Su77:8 C;ain

Mana6eent

In+estigation* -lan and building3 0ead 0ogisti,sPro+ider J00PL and 0ead Ser+i,e Pro+ider J0SPL

'are;ousin6 Building* outline and administration3 Selleradministration* without a moment to s are3

"a:ue Added

Serution Assume ,ontrol and administration o inhouselogisti,s in,luding ,on+eyan,e* trans-ort* ba,1o,e* store networ1 and ater deals3


21/57

D/0 Su--ly :hain :or-orate Inormation Solutions4

$his di+ision ,om-rises o agreement logisti,s administrations and :or-orateInormation Solutions3

Both s-e,ialty units ,on,entrate on tailormade ,lient arrangements3

$he s-e,ialty unit Su--ly :hain gi+es warehousing and trans-ortationadministrations and in addition esteem in,luded arrangements along thewhole in+entory networ1 or ,lients rom diOerent segments o industry*in,luding the 1ey ,ar* lie s,ien,es* inno+ation* qui,1 mo+ing -ur,haser-rodu,ts* retail* and mold di+isions3 $he ba,1u- 6illiams 0ea is the heart othe s-e,ialty unit :or-orate Inormation Solutions3 $he master or re-ortbased outsour,ing arrangements a,,umulates* digitali7es* -rints* stores*sorts* addresses* ,on,eals* dis-at,hes and fles re,ords o +arious 1inds36illiams 0ea is li1ewise the right -ur-ose o ,all or ele,troni, in+oi,ing andshow,asing administrations3


22/57

TRANSPORTATION

$rans-ortation is the most noti,eable o all elements o logisti,s and highsu--orter to logisti,s ,ost3 6e ,an see tru,1s* holders and wagonloads omaterial being mo+ed rom s-ot to -ut as an a,tion s-e,if,ally ,onne,ted

with e5,hange and business3 6e ought to li1ewise wel,ome this is amo+ement that adds most ele+ated measure o e5-ense to the a,tion oma1ing in-uts and yields a,,essible to -ur,hasers3 $rans-ortation ,a-a,itymo+es the items to meet ,lient desires at least ,ost3 $rans-ortation is astandout amongst the most noti,eable ,om-onents o logisti,s o-erations3$rans-ortation gi+es @ noteworthy ,a-a,ities4 Item de+elo-ment and Itemsto,1-iling3

Item Mo+ement4

6hether the item is as materials* segments* gatherings* wor1in-ro,edure*

or ,om-leted mer,handise* trans-ortation is im-ortant to mo+e it to theollowing -hase o the assembling -ro,ess or -hysi,ally ,loser to a defniti+e-ur,haser3 An essential trans-ortation ,a-a,ity o item de+elo-ment is,limbing and down the worth ,hain3 Sin,e trans-ortation uses transient*money related* and e,ologi,al assets* it is +ital that things mo+ed .ust whenit genuinely im-ro+es the item esteem3 $rans-ortation in,ludes the utili7ationo worldly assets sin,e item is di,ult to rea,h amid the trans-ortation-ro,ess3 Su,h item* ordinarily alluded to as intra+el sto,1* is turning into anoteworthy thought as an assortment o store networ1 -ro,edures* ore5am-le* only V in V time and s-eedy rea,tion rehearses de,rease -rodu,ingand ,on+eyan,e o,us in+entories3$rans-ortation utili7es monetary assets in light o the a,t that inner uses areessential or -ri+ate armadas or outside uses are required or business oro-en trans-ortation3$he signif,ant target is to mo+e item rom a ,ause area to an endorseddestination while minimi7ing worldly* monetary and e,ologi,al asset ,osts3Misortune and harm ,osts should li1ewise be minimi7ed3 In the meantimethe de+elo-ment must ha--en in su,h a way* to the -oint that ta1es ,are o,lient requests with res-e,t to ,on+eyan,e e5e,ution and shi-ment dataa,,essibility3

Item Storage4

Pro+isional ,a-a,ity in stationary +ehi,les or 'ehi,les ,ontinued -ro,eedingonward a ,ir,umlo,utory ,ourse Produ,t sto,1-iling is ,ostly in a +ehi,le3 Bethat as it may* on,e in a while remembering general ,ost this is embra,ed3 6hen em-tying and sta,1ing is more ,ostly than ,a-a,ity 6hen storage room is ,onstrained3


23/57

Prin=i7:es&$here are two ma.or standards dire,ting trans-ortation administration and

o-erations3 $hey are e,onomy o s,ale and e,onomy o se-aration3(,onomy o s,ale alludes to the trademar1 that trans-ortation ,ost -er unit

o weight abatements when the measure o the shi-ment in,rements3(3g3 tru,1load shi-ments ,ost less -er -ound than less thantru,1load

shi-ments3 It is additionally or the most -art genuine that bigger limit

trans-ortation +ehi,les* or e5am-le* rail or water are less ,ostly -er unit o

weight than littler limit +ehi,les li1e engine or air3$rans-ortation e,onomies o s,ale e5ist in light o the a,t that settled ,osts

,onne,ted with mo+ing a hea- ,an be s-read o+er the hea-9s weight3 $he

altered ,osts in,or-orate managerial e5-enses o ta1ing the requestN time to

-osition the +ehi,le or sta,1ing or em-tying* in+oi,ing and gear ,ost3 $hesee5-enses are altered on the grounds that they don9t ,hange with shi-ment

+olume3(3g3 assume the e5-ense to o+ersee a shi-ment is W l>3>>3 At that -oint the l

-ound shi-ment has a or e+ery unit o weight e5-ense o Wl>3>>* while the

l*>>> -ound shi-ment has a or e+ery unit o weight e5-ense o W>3>l3 In this

manner* it ,an be said that an e,onomy o s,ale e5ists or the l>>> -ound

shi-ment3

(,onomy o se-aration alludes to the trademar1 that trans-ortation ,ost -er

unit o se-aration de,lines as se-aration in,rements3(3g3 a shi-ment o !>> miles will ,ost under two shi-ments Jo the same

.oined weightL o #>> miles3 $rans-ortation e,onomy o se-aration is

additionally alluded to a se de,reasing rule sin,e rates or a,,uses de,rease

o se-aration3 $he method o reasoning o se-aration e,onomies is li1e that

or e,onomies o s,ale3

0onger se-arations -ermit the altered ,osts to be s-read o+er more miles*bringing about lower general -er mile ,harge3 $hese standards are essential

,ontem-lations while assessing ele,ti+e trans-ortation methodologies or

wor1ing -ra,ti,es3 $he goal is to e5-and the measure o the hea- and the

se-aration that is dis-at,hed while as yet meeting ,lient administration

desires3


24/57

Trans7ort Infrastru=ture

$rans-ortation oundation ,om-rises o the -ri+ileges oways* +ehi,les* andtrans-orter asso,iations that oOer trans-ortation administrations on a or,ontra,t or inside -remise3 $he way o the base li1ewise de,ides an

assortment o legitimate and fnan,ial qualities or e+ery mode or multimodalramewor13 A mode distinguishes the essential trans-ortation strategy orstru,ture3

)AI0 &($6=)K

Following time long -ast times* railways ha+e ta1en ,are o the biggestnumber o ton miles3 As an atereOe,t o the early oundation o a ,om-leterail system intera,ing e+ery one o the urban ,ommunities and towns*railroads ruled the inter,ity ,argo tonnage till 6orld 6ar II and sometimes o(uro-e* Asia and Ari,a they e+en asso,iated the nations3 $his early

-re+alen,e em-owered railroads o+er trans-ort e5tensi+e shi-mentsfnan,ially3

(ngine :A))I()S

(5-ressway trans-ortation has e5-anded qui,1ly sin,e the end o 6or ld 6arII3 $his is on the grounds that Motor trans-orter industry results rom way toentryway wor1ing ada-tability and +elo,ity o inter,ity de+elo-ment3 $heyare e+en ada-table in light o the a,t that they ,an wor1 on e+ery last sorto roadways3 In ,orrelation to railways* engine ,arrie rs ha+e generally littlealtered interests in terminal o,es and wor1 on o-enly loo1ed ater

interstates3 Des-ite the a,t that the e5-ense o -ermit ,harges* ,lient,harges* and tolls are im-ressi+e* these ,osts are straightorwardly identifedwith the quantity o o+er thestreet units and miles wor1ed3 $he +ariablee5-ense -er mile or engine trans-orters is high in light o the a,t that adiOerent or,e unit and dri+er are required or e+ery trailer or blend o,ou-led trailers3 6or1 -rerequisites are additionally high in light o dri+erwellbeing limitations and the requirement or signif,ant do,1 wor13 (nginetrans-orters are most a--ro-riate to handle little shi-ments mo+ing shortse-arations3

6A$() $)A&SP=)$

It is the most established method o trans-ortation3 $o begin with it was the,ruising +essels* whi,h was su--lanted by steamboats in mid !>>9s and bydiesel -ower in the ;@>9s3 /ousehold water trans-ortation V in,ludes the?reat 0a1es* waterways* and tra+ersable streams3 In ea,h nation* lessramewor1 miles e5ist or inland water than whate+er other trans-ortationmode3


25/57

$he -rimary -oint o -reeren,e o water trans-ortation is the ability to mo+eto a great degree +ast shi-ments3 6ater trans-ort utili7es @ sorts o +essels3Proound water +essels* whi,h are or the most -art intended or =,ean and?reat 0a1es use* and are ,onfned to -roound water -orts or a,,ess3:on+ersely* dieseltowed reight boats* whi,h by and large wor1 on

waterways and ,hannels* ha+e e5tensi+ely more ada-tability3 6atertrans-ort -ositions in the middle o rail and engine trans-orter in the settled,ost angle3 In s-ite o the a,t that water trans-orters must ,reate and wor1their own terminals* the -ri+ilege oway is -rodu,ed and 1e-t u- by thelegislature and results in moderate altered e5-enses when ,ontrasted withrailroads and -ar1ways3

$he undamental detriment o water trans-ort is the ,onstrained s,o-e oo-eration and s-eed3 Unless the beginning and destination are ad.a,ent*su--lement -ull by rail or tru,1 is required3 $he ability to ,on+ey high-ayload at a to a great degree low +ariable e5-ense -uts this method o

trans-ort sought ater when low ,argo rates are ,o+eted and s-eed o tra+elis an au5iliary thought3

AI) $)A&SP=)$

Air trans-ort is the reshest and the slightest used method o trans-ort3 Itssignif,ant a+orable -osition being its rate* whi,h is .oined by high e5-enses3An a,ross the nation shi-ment through air requires .ust a ,ou-le o hours,om-le5ity to days ta1en by other mean o trans-ortation3 $he high ,ost otrans-ort ,an be e5,hanged oO or ra-id* whi,h -ermits diOerent,om-onents o logisti,al ,onfguration* or e5am-le* warehousing* sto,1 to be

lessened or wi-ed out3 %et air trans-ort stays e+en more a -otential o-endoor than a reality sin,e it is all that mu,h underutili7ed3

$he high ,ost o -lane Xying ma,hine* ,ombined with un-redi,table nature o,argo interest* has ,onstrained the tas1 o de+oted -lanes to all ,argoo-erations3 /owe+er -remium bearers gi+e -lanes de+oted to ,argoo-erations3 $his -remium administration began oO with re,ords and hasmo+ed onto huge -a,1ages* whi,h is a -ere,t administration or frms with,ountless quality items and timetou,hy administration ne,essities3

#OR DHL&

D/0 utili7es e+ery one o the methods o trans-ortations that is Airways )oadways 6aterways )ail ,argo


26/57

D/0 has its own armada o -lanes and engine +ans3 :ontingent on the lastdestination where the mer,handise need to at long last rea,h and the sort obundle the ,lient has -aid or* D/0 utili7es the indi+idual methods otrans-ort or a blend o both o these or all3 At the end o the day the landarea and how qui,1 the mer,handise must be ,on+eyed are the +ariables or

the last determination o methods o trans-ortation3 $he idea o e,onomieso s,ale and e,onomies o se-aration are both thought about i there shouldbe an o,,urren,e o bigger dis-at,hes where D/0 gi+es a -ro-er logisti,alarrangement whi,h hel-s in de,reasing the general e5-ense or the,ustomers3


27/57

D/0 )=AD A&D )AI0 S=0U$I=&S4

D/0 Freight is a -ioneer in (uro-ean o+erland trans-ort3 =ur mainland

wide system and e5tensi+e s,o-e o items and administrations ensure

de-endable trans-ort3 D/0 Freight oOers you normal administrations or

gathering age and a ull s,o-e o trans-ort administrations or -artand

ullload shi-ments by street* rail and multi-ur-ose trans-ortation3$hey gi+e e5traordinary ta1ing ,are o and trans-ortation to

-erishables* urniture* e5,hange reasonable or o,,asion hardware* and

in addition ,ustomi7ed traditions leeway administrations in more than

"E> wor1-la,es ,rosswise o+er (uro-e3 :utting edge I$ ramewor1s

gi+e you adds u- to shi-ment -er,ei+ability and higher ,on+eyan,e

eOe,ti+eness3 =ur industry-arti,ular ability and long haul e5-erien,e

,an enhan,e your -roftability and streamline your o-erations3 An

eOe,ti+e* highbore organi7ation with D/0 Freight gi+es all o you the

o,al -oints you ha+e to streamline your logisti,s3


28/57

Air and sea ,argo arrangements4

6hether you ha+e to orward way toentryway* air terminal toair terminal or-ortto-ort ,argo* D/0 Dan7as Air and =,ean oOers an e5hausti+e s,o-e o

administrations regardless o the si7e* weight or measurements o your-rodu,ts3

:onsolidated with a broad toolbo5 o data administration ramewor1s and aworldwide system o de+oted ,ontrol towers* our a,,om-lished grou-s arand wide ,an ma1e the right logisti,s answer or your business3

D/0 Dan7as Air and =,ean is in -ost -osition to lead the e+entual ate o airand sea ,argo logisti,s and sets e5,lusi+e requirements in quality andse,urity3


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36/57

Inventory Management and Warehousing.

In+entory is an unused asset* whi,h lies in sto,1 without

-arti,i-ating in +alue adding -ro,ess3 Unused equi-ment* raw

material* 6IP and Finished goods* ,onsumables* s-are -arts*

bought out -arts* tools and ta,1les* gauge and f5tures et,3 In

India ; to @ months o sales quantity lies in the orm o

In+entory )M* 6IP* Bought out -arts and Finished goodsQ as

against a ew days in a-an and a month in the US and

(uro-e3 In our ,ountry in+entory is always +iewed as asset

wor1ing ,a-italQ* in a,t* though it is ,alled an asset* it is a

big liability 6arehousing was a ,ustomerYs un,tion

,on+entionally anywhere in the world3 :ustomer to -rote,t

himsel rom shortages at the time o in,lement weather

always used to store -ro+isions and other utilities in his

house3 :onsumerYs own stores were underground ,ellars*

smo1e houses to store +ariety o items3 Poor ,ommuni,ation

inrastru,ture was mainly the ,ause or this storage by,ustomer3 Produ,ers and tradesmen ,on+eniently shrugged

oO their res-onsibility or storage and -assed it on to the

,ustomer who was let with no o-tion3 $raditional ,on,e-t o

warehouse as store or godown has undergone ma.or ,hange

now3 6arehouse is ,onsidered a +alue adding a,ility now*

-laying a remar1able role as a un,tion o logisti,al

management3

G 6arehouse Inrastru,ture &etwor1G 6arehouse Management SolutionG In+entory =-timi7ationG S-e,ial warehouse solutionG =utsour,ing Pro.e,ts


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3 Warehouse Infrastructure Networs

D/0 warehouse ser+i,e su--orts inbound logisti,s* distribution

and atermar1et ser+i,es in a way that im-ro+es in+entorymanagement* redu,es total o-erating ,osts and im-ro+es

,y,le times3D/0 a,ilities oOer our ,ustomers warehousing that is ully

integrated into the wider su--ly ,hain and meets demanding

ser+i,e le+els3 $his en,om-asses the design im-lementation

and o-eration or both dedi,ated and multi user sites3Benefts in,lude im-ro+ements in4

G :ustomer ser+i,e le+elsG Sto,1 a,,ura,yG 0ead timesG )edundant sto,1 ,ostsG Produ,ti+ity res-onsi+eness to a ,om-any9s strategi, needs

a3Multi !ser "enters

6e -ro+ide a networ1 o multiuser warehouses* enabling

manua,turers to hold in+entory at lo,al le+el* whilst a+oiding

e5-ensi+e* dedi,ated storage solutions3 $hese a,ilities ,an

re,ei+e -rodu,ts rom both lo,al and global manua,turing

sites* -ro+iding downstream distribution3


38/57

b3#trategic $art "enters %#$"&

=ur Strategi, Part :enters JSP:sL are in,ountry a,ilitiesoOering4

G * @ and # hour order ulfllmentG Sto,1 o-timi7ation a,ross the ,om-lete networ1 o SP:sG ?uaranteed -erorman,e against agreed business rules

,3 Express Logistics "enters %EL"&

=ur (5-ress 0ogisti,s :enters J(0:sL are regional ,entrali7ed

a,ilities oOering4

G order -ro,essingG outsour,ed re-air a,ilitiesG ,ustom fnal assemblyG 1itting ser+i,es


39/57

'. Warehouse Management #olutions(

a? 'are;ouse Mana6eent S8stes

$he 6arehouse Management System J6MSL re,ords all e+ents

and a,tions in the re,ei-t* handling and storage o -rodu,ts and

orders in a warehouse en+ironment3 $he 6MS also a,,urately

re,ords the lo,ation o in+entory whilst stored

in the warehouse3 =ur Prologs 6MS manages all

,riti,al -ro,esses in the warehouse* and is also an im-ortant

su--ort or +aried trans-ort and distribution ,on,e-ts J-lanning*

time ,ontrolling* boo1ing o trans-ort ,a-a,ity*,ommuni,ation with ,ustoms and other authoritiesL3

bL#trategic Inventory Management

Strategi, In+entory Management JSIML has been ,reated to

deli+er urgent shi-ments to main business areas within a @ to

# hour time rame* usually time ,riti,al s-are -arts with a high

+alue and high im-a,t on business3

,LDirect Express Inventory Management

Dire,t (5-ress In+entory JD(IL allows ,ustomers to ,entrali7e

sto,1 in one warehouse and use e5-ress distribution to deli+er

,om-onents the ne5t day3 (ntire management is done by D/03


40/57

dL)epair )eturn Inventory Management

)eturn 2 )e-air In+entory J))IL manages the -hysi,al Xows or)eturn material authori7ation3 In this ,ase* D/0 will be

res-onsible or -i,1ing u- the bro1en -art* sending a new one*

bringing the bro1en -art to a re-air ,entre and mo+ing

re-aired -arts ba,1 int o sto,13

eL"ross Docing

:rossdo,1 o-erations are a,ilities where shi-ments are

re,ei+ed rom one mode o trans-ort and transerred to

another mode* or where shi-ments ,om-lete one leg o a

.ourney -rior to ,ommen,ement o another .ourney3 Shi-ments

are ,onsolidated or de,onsolidated3 Produ,t re,ei+ed into the

a,ility is not ta1en into in+entory3


41/57

10 In in+entory redu,tion and ! im-ro+ement in

-rodu,t a+ailability

G )edu,ed in+entory and o+erhead ,ostsG Im-ro+ed sales* -roftability and return on in+estmentG /igh ser+i,e standardsG Better mat,hing o su--ly with demandG More streamlined and res-onsi+e su--ly ,hain


42/57

Z S;ared5user 'are;ousin6

=ur shareduser a,ilities are designed to meet the needs o

organi7ations o any si7e3 :urrently* we -ro+ide shareduser

ser+i,es to leading manua,turers and retailers o medi,al

su--lies* ,on sumer -rodu,ts* industrial equi-ment*

,hemi,als and te,hnology3 $hrough sharing o D/09s

resour,es* su,h as s-a,e* labour* equi-ment and

trans-ortation* ,ustomers beneft rom synergies that

,onsiderably redu,e su--ly ,hain ,osts3 $his en+ironment

returns signif,ant +alue to a small business requiring

distribution o-erations without long term lease or ,a-ital

,ommitments* or a large enter-rise handling a new

a,quisition* -rodu,t laun,hes or seasonal o+erXow3

Z Ca7us So:utions

6e -ioneered the ,am-us model to -ro+ide regional

,ustomers with a Xe5ible solution designed to ,a-itali7e on

similar distribution ,hannels* minimi7e labour ,osts* andin,rease s-e,iali7ed equi-ment utili7ation3 :am-uses are

strategi,ally lo,ated at 1ey distribution -oints in &orth and

South Ameri,a* (uro-e and sele,t lo,ations in Asia* allowing

or e5-edited transit times to large ,on,entrations o

,onsumers3


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-0 S7e=ia: 'are;ouse So:utions

Z"endor Hu>swarehousing and deli+ery o ser+i,e -arts* based on demand

-ull3 'endor hubs are usually lo,ated in ,lose -ro5imity to the

manua,turing a,ility3

ZRe


44/57

Outsour=in6 Proe=ts

=utsour,ing in+ol+es D/0 ta1ing o+er and managing -re+ious

in house logisti,s o-erations* in,luding4G Distribution ,entersG $rans-ort o-erationsG Ba,1o,e un,tionsG Su--ly ,hain management un,tionsG Ater sales ser+i,es


45/57

"a:ue Added Ser


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a3 Be o7 u- to @! o7L

[ Shelstable ,ontainers J-a-erboard* -lasti, ,u- and baginabo5L

b3 Dedi=ated fa=i:it8 ser


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@3 Produ=t Asse>:8

Post-onement* qui,1 res-onse and mass ,ustomi7ation are

brea1through business strategies enabled +ia -a,1agingser+i,es3 Integrating -a,1aging o-erations into distribution

,enters streamlines ulfllment redu,ing ,ost* enhan,ing

-rodu,t +isibility and ,ontrol* and im-ro+ing s-eedtomar1et

and Xe5ibility in the su--ly ,hain3 Pa,1aging

ser+i,es in,lude4

G Post-onement -a,1aging -rimary* se,ondary and

s-e,ialty ,om-onentsG :o-a,1ing* 1itting* assembly and re-a,1agingG )etailready* -ointo-ur,hase dis-laysG 0ot ,ontrol +ia +ariable digital and laser -rinting

G Ma,hinery system engineering labeling* bagging* ,arton

flling* ,lub store -a,1s* ,lamshells and -rinted and un-rinted

flm o+er wra-sG Ma1etoorder -alletsG Produ,t rewor1redress


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"3 Ot;er "a:ue Added Ser:in6

Kitting is the addition o items su,h as a,,essories andbatteries to the -rodu,t -a,13 Preassembling is ,om-letion o

a fnished -rodu,t rom ,om-onent -arts or -re-rogramming

o -rodu,ts3

b3 Re5'orin6Re5Pa=in6

)e-a,1ing or a s-e,if, ,ustomer ,an in,lude

re-alletisation3 )ewor1ing is the modif,ation o

-rodu,ts to suit a lo,al mar1et3

,3Pa=a6in6Bund:in6

Pa,1aging in,ludes -a,1ing o -rodu,ts into suitable media or

trans-ortation and retail dis-lay3 Bundling is the assembly o a

number o -re-a,1aged -rodu,ts to ma1e u- an integrated-rodu,t oOering3

d3 A Contro:

Ruality ,ontrol ensures that -rodu,t is re,ei+ed into and

dis-at,hed rom the warehouse in a suitable ,ondition* ree

rom aults and dee,ts3

e3 La>e:in6Mer=;andisin6


49/57

$he a--li,ation o labels either to the -rodu,t or to the

-a,1aging3 Mer,handising ,an in,lude the addition o -ri,e

sti,1ers or -romotional items ready or retail dis-lay3


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E%terna: Perforan=e Measureent

6hile internal measures are im-ortant or detailed

organi7ational monitoring* e5ternal -erorman,e measures arealso ne,essary to monitor* understand and maintain a o,used

,ustomer -ers-e,ti+e and to gain inno+ati+e insights rom

other industries3 $he to-i,s o ,ustomer -er,e-tion

measurement and best -ra,ti,e ben,hmar1ing* whi,h address

these requirements* are dis,ussed and illustrate d below3

Custoer Per=e7tion Measureent

$o su,,eed in any a,ti+ities o business one has to always

,ater to and satisy the needs o the ,ustomer3 $o do so* it is

essential or one to 1now how the ,ustomer thin1s in order to

meet his needs in a more satisying manner3 $hereore* an

im-ortant ,om-onent o leading edge logisti,al -erorman,e is

the regular measurement o ,ustomer -er,e-tions3 Su,h

measures ,an be obtained through sur+eys or by systemati,

order ollow u-3 $hese sur+eys ,an be ,om-any or industryV s-onsored3 Su,h sur+eys as1 questions regarding the frmYs

and the ,om-etitorYs -erorman,e in general or or a s-e,if,

order in -arti,ular3 Most o the sur+eys in,or-orates

measurement o ,ustomer -er,e-tions regarding a+ailability*

-erorman,e,y,le time* inormation a+ailability* -roblem

resolution and -rodu,t su--ort3 $he sur+ey may be de+elo-ed

and administered by the frm itsel or by ,onsultants* deli+ery

agents or industry organi7ations3


51/57

6orldwide Par,el (5-ress3

:e =o7an8 aes internationa: s;i77in6eas8 3

&eed to get -rodu,ts* sam-les* or s-ares to someone ast\

$hen trust D/0Ys 6orldwide Par,el (5-ress to e5-edite urgent

shi-ments rom your door* through ,ustoms dire,t to the

re,ei+er +irtually anywhere in the world3 =ne ,om-any means

you eliminate all the hassles o international shi--ing3 %ou

ne+er lose sight o your shi-ments3 And with D/0Ys ,ustoms

e5-ertise* you get instant ad+i,e regarding lo,al regulations

and ,ustoms do,umentation* ensuring the smooth ,learan,eo your goods3 6hen it ,omes to deli+ering your ,om-anyYs

time ,riti,al shi-ments V and your re-utation* rely on D/0Ys

6orldwide Par,el (5-ress3


52/57

=ne ,om-any to 1ee- your business mo+ing3

';en 8ou need to 6et 8our 6oodsde:iroers or 6uessin6 t;eansers on =ustos fors0 'it;'or:dide Par=e: e%7ress internationa:s;i77in6 =ou:dnt >e easier0Beneft rom the largest international e5-ress

networ1 and more inhouse ,ustoms

e5-ertise than anyone else (5-erien,ed D/0

-ersonnel ensure deli+ery o+ernight in most

lo,ations or by the end o the ne5t -ossible

day =ne -ri,e or doortodoor deli+ery

eliminates hidden ,osts so you ,an a+oid

sur-rises or your ,ustomers and your

Finan,e Manager3 &e+er lose sight o yourgoods3 A,,ess tra,1ing and deli+ery details

rom +irtually anywhere +ia the Internet* e

mail* 6AP* SMS or -hone

Gain 6reater =ontro: ousiness0

ne ,om-any to handle your shi-ments

G More e,ient -ro,essesG :ustoms e5-erien,e and ad+i,e to ensure

smooth ,learan,eG Shorter lead times through dire,t distribution

G Ability to in+oi,e qui,1er and im-ro+e ,ash Xow3

G O


53/57

RECOMMENDATION

*0 ENHANCE THE SMART5TR$C( PRO!ECT

Be,ause o the stage o re,ession and high ,om-etition*

the ,om-anies need to ma1e diOeren,e to ha+e new

,ustomers and in,rease their mar1et share3 $o in+ent

,om-letely new -rodu,t ,an be +ery e5-ensi+e and ta1e

+ery mu,h time3 So* ma1ing little diOeren,e on the ,urrent

-rodu,t or ser+i,e ,an be better3 At this time* we need to

tal1 about inno+ation3As a :(= o D/0 0ogisti,s* enhan,ing the Smart

$ru,1 Pro.e,t is going to be my frst strategy3 $his -ro.e,t will

allow our ,om-any to deli+er aster and ,ut ,ost by using

less uel3 $o a,hie+e this goal* we will ollow some ste-s4

a3 In,rease the budget o )2D >3b3 Pre-are an o,e or a new inno+ation team and assign a

leader to wor1 on this -ro.e,t3,3 Also -ay -remium or new and ,reati+e ideas whoe+er

gi+es it Je+en .uniorsL3 So this will -ro+ide us inno+ati+e

atmos-here

@3 A$IRE SMALL 5 SIJE LOGISTICS COMPANIES&

By a,quiring small lo,al ,om-anies in diOerent ,ountries li1e

:hina* India* USA* will gi+e us -re,ense in that ,ountries3 Also*

this will de,rease the threat o restri,tions in those ,om-anie3

(+en they are small ,om-aniesN they ,an ha+e ,reati+e

solutions to diOerent -roblems3 So we are a,quiring new brains

at the same time3 6e ,an get some ideas rom them to im-ro+e


54/57

our s1ills3 I mean we are not fring -eo-le who were wor1ing

there a,tuallyN we are hiring them to wor1 with us3


55/57

Con=:usion

0ogisti,s is one the most im-ortant and integral -art o any

organisations strategy and un,tion3 6hen the logisti,al -ro,ess

is ,arried out a,,urately then not only the ,om-any redu,es

the -rodu,tion ,ost but a lso im-ro+es the e,ien,y and

,ustomer satisa,tion3 =+erall logisti,s management is +ery

im-ortant or todayYs highly ,om-etiti+e and ,ut throat

,or-orate world3D/0 has the worldYs largest e5-ress and logisti,s &etwor13

=+er the -ast de,ades it had turned deli+ering goods into a

fnely oiled -ro,ess3 Be it a boo1* -en* 6IP material* drugs*ha7ardous ,hemi,als* ,lothes* do,uments* wild animals and any

other thing under the sun D/0 deli+ers it3 6ith a networ1

s-anning @>> ,ountries and with its -ri+ate Xeet o air-lanes*

mobile +ans* ,argo shi- ,arriers 2 e+en rail way automoti+es

in some ,ountries D/0 ,an handle any ty-e o goods3 &ot only

has that with international networ1 there ,ome the hassle o

do,umentation and -a-erwor1* standard -a,1aging and other

ormalities to adhere to3 But D/0 has its own de-artment whi,h

loo1s into the international laws and other ormalities3 In the

end what matters is deli+ering well in good ,ondition at the door

ste- o the ,ustomer3 A ha--y and satisfed ,ustomer ma1es

the business grow3 :om-etitors ha+e ,ome and gone but D/0

has been able to 1ee- its &o -osition inta,t3 $his is be,ause o

its dynami, nature and attitude o maintaining good ,ustomer

relations3 0ogisti,s management is im-ortant or e+ery

organi7ation but more so D/036e ha+e tried to in,or-orate all the a,ets o logisti,s

whi,h -ro-el D/0 to be the best delie+ery and ,arriage ser+i,e


56/57

around the world3 &o wonder that D/0 is head and shoulders

abo+e all o its ,om-etitors]


57/57

aL 0ogisti,s and Su--ly :hain Management 6ritten by Martin :hristo-herbL Indian 0ogisti,s Industry^ J@>>!L -ublished by Cus;an 2 'ae9e:d,L BUSI&(SS 0=?IS$I:S V BARDIdL (lements o 0ogisti,s Management S3D3AP/A0(

'e>sites&

3 www3google3,om

@3 www3logisti,management3,om

"3 www3about3,om#3 www3dhl3,omE3 htt-4www3d-dhl3,omenabout_us,or-orate_di+isionssu--ly_,hain3htm

l

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project report on logistic system in dhl

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