Project Quality Management

Paul J. Fields, PhD Professional Development

Brigham Young University

Complements

Project Management + Quality Management

PMP Skills and

Six Sigma Skills

Project

A Temporary Endeavor Undertaken to

Create a Unique Product, Service or Result

PMBOK, Ed. 5

Project Management

The Application of Knowledge, Skills, Tools

and Techniques to Project Activities to Meet

the Project Requirements

PMBOK, Ed. 5

Quality Management

The Processes and Activities that Determine

Quality Polices, Objectives and

Responsibilities so the Project will Satisfy

the Needs for Which it was Undertaken

PMBOK, Ed. 5

Quality

The Degree to Which the Characteristics of

the Product, Service or Result Fulfill

Requirements

PMBOK, Ed. 5

Quality

Zero Variation from the Customer’s

Expectations for Scope, Time and Cost …

“Hitting the Target”

Three Processes

1. Plan Quality Management

2. Perform Quality Assurance

3. Control Quality

PMBOK, Ed. 5

Quality Planning Quality Assurance Quality Control Quality Appraisal Quality Improvement

Designing Systems Auditing Procedures Monitoring Processes Evaluating Products Preventing Variation

Quality Management:

Quality Planning:

Quality Assurance:

Quality Control:

Quality Appraisal:

Quality Improvement: The Quality Management activities focused on preventing variation in the product from the

customer requirements by eliminating the sources of variation in the process.

The Quality Management activities focused on evaluating products by inspecting, examining and

testing to validate customer requirements have been fulfilled .

Quality Management

The Quality Management activities focused on fulfilling quality requirements by monitoring and

assessing process stability to verify customer requirements are being fulfilled .

The integration and coordination of management activities focused on ensuring the organization

fulfils customer requirements predictably, consistently and reliability.

The Quality Management activities focused on designing a system of policies, processes and

procedures capable of producing products that will meet customer requirements .

The Quality Management activities focused on auditing process procedures to provide confidence

to management, customers and third parties that customer requirements can be fulfilled .

Not a Matter of Luck …

Achieving Quality in the Project Deliverable

is the Result of Management …

Quality Must be Planned into the Deliverable

and Built into the Deliverable

Common but Irrelevant

Management Practices

Inspection

Quotas

Slogans

Exhortations

Rewards and Punishments

No Effect on System Performance !!!

85 / 15 Rule … Fix the System First

One Management Approach …

“If you Want the Boat to Go Faster,

Whip the Oarsmen Harder !!!”

Examples of Management

Tampering Practices Examples of Rule 2:

Adjusting a Rifle’s Sight After v Every Shot

Adjusting the Process in Response to a Single Data Point

Changing Policy Based on the Latest Attitude Survey

Over Ordering Supplies in One Month and Under Ordering Supplies in the Next Month

Using Variances to Set Budgets

Examples of Rule 3:

Escalating Bets in a “Hot” Poker Hand

“Contra-Cyclical” Manipulation of Money Supply

Sending Children to Bed Early Tonight Because Stayed Up Late Last Night

Trying to Exceed Customer Expectations This Month to Make Up for Bad Service Last Month

Examples of Rule 4:

Making Copies where the “Original” is the Last Copy

Using the Last Board Cut as a Pattern for the Next Board

Workers Training Replacements in Succession

Adjusting Time of Meeting Based on Last Actual Starting Time

Playing “Telephone”

Response to Quality Problems

Typical Sequence of Responses:

Deny → No Problem

Project → Customer’s Fault

Excuse → Loser’s Limp

Indignant → How Dare You …

Evade → Run and Hide

You Cannot Learn and Cannot Improve.

Fives A’s of Success

If You Can Build a “Prevent Defects” Culture:

Acknowledge → Yes, that is a problem.

Accept → I am responsible.

Act → Let’s fix it.

Assess → Learn from it.

Avert → Prevent it.

You Can Manage Any Project Successfully.

Results

Quality Project Deliverable

Quality Project

Quality Project Manager

One Success Story

Six Sigma Certification

PMP Certification

Updated LinkedIn Profile

Contacted by ABS Consulting International

Project Management and Six Sigma

“Essential Combination !!!”

“… Not Without Both Disciplines.”

Talk More ? … Contact Me:

pjfphd @ byu.net

801 – 400 – 3641